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[Resolved]  D2H — D2H Wrong recharge reversal

Address:Srikalahasti

Dear Team,

I want to inform you that on 29 Nov 2021 while recharging the Videocon d2h account of Rs 300/- I have wrongly put my old Customer ID[protected] instead of my Current Customer[protected] request you to kindly give credit/transfer of amount to my Current d2h account
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Dec 3, 2021
Complaint marked as Resolved 
Thank you
d2h customer support has been notified about the posted complaint.
Nov 28, 2021
Updated by prasanth 1620 Sorry date 28/11/2021
Verified Support
Nov 29, 2021
d2h Customer Care's response Dear Prasanth,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Nov 30, 2021
Updated by prasanth 1620 Thanks for the reply,
I don't have a registered mobile number for d2h. My recharge done thought Paytm application. I tried to cancel through Paytm but the Paytm customer support team told me to reach out to D2h customer support. So I messaged here for your support.
Please reach out to me at my mobile number [protected].If any issues.

Thanks,
Prashanth P
Dec 02, 2021
Updated by prasanth 1620 Hi
I'm sharing a screenshot for your reference

Dec 02, 2021
Updated by prasanth 1620 Here Paytm side d2h reference number
AREC[protected]

Transaction ID:[protected]
Dec 03, 2021
Updated by prasanth 1620 Thank you so much for your support
Verified Support
Dec 03, 2021
d2h Customer Care's response Dear Prasanth,

We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Verified Support
Dec 03, 2021
d2h Customer Care's response Dear Prasanth,

As per your request, payment of Rs 300 transaction id AREC[protected] has already been transferred from the wrong customer id[protected] to correct customer id 222073.

Thanks & regards
Complaint comments 
3 Comments

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Comments

Thanks for the reply,
I don't have a registered mobile number for d2h. My recharge done thought Paytm application. I tried to cancel through Paytm but the Paytm customer support team told me to reach out to D2h customer support. So I messaged here for your support.
Please reach out to me at my mobile number [protected].If any issues.

Thanks,
Prashanth P
Reply
d2h Customer Care's response, Dec 2, 2021
Verified Support
Dear Prasanth,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Hi
I'm sharing a screenshot for your reference

Reply
Dear Prasanth,

Please share the payment screenshot to transfer the amount from the wrong customer id[protected] to correct customer id[protected].

Thanks & regards"
Reply

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