d2h Complaints & Reviews

This is my last complaint I won't complain after that, in my problem shown in the video Technicians say that this problem occurs in every d2h set-top box. Now tell me whatever there is a solution for this or not. If this is not resolved now then, i will look for some other company except D2h Company.

I am not expect this company.

Thank you

Date[protected]

d2h customer support has been notified about the posted complaint.

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Address: #100 mata gujri enclave mundi kharar

Dear sir,

I had called to your customer care dated on 21 dec 2021. he advised need to be
visit technician and pay him Rs 200 and it will provide us 1 month service . So I
did as told but at the time I able to see some channels . I also called costumer
care a several times but no positive response and they are advising to again pay
Rs 200. we are using your services from past approx 9 year. to i am very
disappointed your services.

Feb 5, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2022

d2h Customer Care's response Dear Chandradeep,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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Address: vill-usmanpur, post- ratanpura laheriya saray darbhanga 846002

I am calling the customer care since 15 day but why ? He is not doing anything by complaint to me every time. I complaint about something else and they tell the technician something else, It's only been 45+ days since I bought the D2h sat-top box And a lot of trouble started coming in d2h and even though my set-top box is under warranty, the customer care is not taking any action

According to my experiences d2h is the most worst and money wasted company

Date:[protected] to[protected]

Feb 2, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2021

d2h Customer Care's response Dear Sahil,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

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d2h Customer Care

from Delhi, Delhi

Jan 6, 2022

Verified Support

Dear Sahil,

I hope my team got in touch with you and shared all the requisite information. Please do let me know in case there is anything else I can help you with.

Thanks & regards

Reply

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I'm Sampath kumar. Sir, I want to inform you that on 26/12/2021 while recharging the videocon d2h account of rs.580, I wrongly recharged my old customer ID 71787621 instead of my current customer ID[protected]. I kindly request you to refund my money back or else transfer the money to my current d2h account as soon as possible. I also enclosed proof of transaction message.

Feb 25, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Dec 26, 2021

Updated by Pavithra Sampath I forgot to add few more details. they are
Transaction ID : NX[protected] 321
D2H Reference ID : ARMN[protected]

Verified Support

Dec 28, 2021

d2h Customer Care's response Dear Pavithra,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Verified Support

Dec 29, 2021

d2h Customer Care's response Dear Pavithra,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 29, 2021

d2h Customer Care's response Dear Pavithra,

As per the discussion over the call, please share the payment screenshot so that we would be able to transfer the amount from the old customer id 71787621 to the new customer id[protected].

Thanks & regards

Jan 01, 2022

Updated by Pavithra Sampath Payment screenshot.. please slove it soon

Jan 01, 2022

Updated by Pavithra Sampath Sorry for late update.I haven't noticed the mail.kindly fix the problem as soon as possible.

Verified Support

Jan 03, 2022

d2h Customer Care's response Dear Pavithra,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Jan 06, 2022

Updated by Pavithra Sampath I already shared this.
Registered telephone number of old d2h : [protected].
Registered telephone number of current d2h: [protected]

Jan 24, 2022

Updated by Pavithra Sampath Guys, when will you transfer the amount of 580 to my current account. I've Posted complaint on Dec 26 and till now you guys haven't solved it. please solve it. As the dish recharge is expired we again recharged with the amount of rs.580 which too will expire on April 2022.

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P

Pavithra Sampath

Dec 28, 2021

Registered telephone number of old d2h : [protected].
Registered telephone number of current d2h: [protected]

Reply

P

Pavithra Sampath

Jan 19, 2022

Guys, when will you transfer the amount of 580 to current account. I've Posted complaint on Dec 26 and till now you guys haven't solved it. please solve it

Reply

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Sir/Madam,
I've mistakenly recharged for RTN [protected] instead of correct RTN [protected]. Kindly do the needful to my correct RTN credited $701

Jan 28, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2021

d2h Customer Care's response Dear Customer,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 28, 2021

d2h Customer Care's response Dear Customer,

Please share the payment screenshot to transfer the amount from the wrong id[protected] to the correct customer id[protected] so that needful can be done. Once received the payment screenshot we would be able to transfer the amount to the correct id.

Thanks & regards

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Madam/Dear Sir,

With reference to the above I would like to bring to your kind notice that on 04/11/2021 I have recharged my Videocon Cust Id[protected] VC No [protected]) for Rs.1116/-through Mobiwik wallet, the transaction was successful and I got the confirmation message and validity extension message also. Unfortunately my connection got disconnected on 11/12/2021, upon enquiry with your customer care on 13/12/2021, the reply was due to some technical reason the amount bounced back and the same will be refunded to your source account within seven working days. Where as I have not got any refund till date.

The screenshot of the transaction is attached for your reference and needful.

Kindly look into the issue and resolve the same at the earliest.

Name: Sudhakar V

Cust Id:94895743

Mob No:[protected]

Jan 29, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Dec 25, 2021

Updated by sudhakarbv1987 Kindly resolve

Verified Support

Dec 27, 2021

d2h Customer Care's response Dear Sudhakar,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 27, 2021

d2h Customer Care's response Dear Sudhakar,

Please be informed that the team has again verified with concerned team and they confirmed that regarding the refund. You need to contact your bank for refund status as the same has already been reversed.

Thanks & regards

Dec 28, 2021

Updated by sudhakarbv1987 Reply from the bank is attached for your further action

Verified Support

Dec 29, 2021

d2h Customer Care's response Dear Sudhakar,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 29, 2021

d2h Customer Care's response Dear Sudhakar,

We have again verified with the concerned team and they confirmed that regarding the refund. You need to contact your bank for refund status.

Thanks & regards

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Address: (F) wing 304 Anand Nagar society Nashik highway ambethan Chowk market yard chakan Pune Maharashtra

Request for you last month I put some balance for d2h account but that recharge is not successful I don't know what to do fault but 370 rupees is not refund for my account and also D2H account not refund almost one month is complete so I have request for you please refund my amount my bank account ya D2H account

Jan 24, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2021

d2h Customer Care's response Dear Priti,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 24, 2021

d2h Customer Care's response Dear Priti,

As per discussion over the call the transaction failed from Phonepe end for the same you need to contact with third party vendor or respective bank.

Thanks & regards

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Address: Mumbai

Hi, My D2H Customer Id is[protected] and we have Amacha Marathi combo plan activate every month without our permission some e.g. Kids Active like program activating by d2H .. i have lots of time call and given complain but there is no solution still my concern is not resolved.. i need support

Jan 25, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2021

d2h Customer Care's response Dear Chandu,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 22, 2021

d2h Customer Care's response Dear Chandu,

We hope that our team got in touch with you and addressed your concern. Please note that we have marked your mobile numbers [protected] and [protected] under the DND list. Please feel free to contact us in case you need any further assistance.

Thanks & regards

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Hello,

The videocon d2h recharge of 250 rupees, done on 20-dec-2021; has failed. Amount has been deducted from the bank and videocon account is not credited.

Attached is the screen shot of transaction details

Thanks,
Nagabhushana

Jan 21, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2021

d2h Customer Care's response Dear Nagabhushan,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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Address: # 7 A ,NH HOME KHARAR

Sir my consumer I'd 54671569 and register mobile number [protected] I have recharge Videocon d2h Rs800 through sbi online banking and amount deducted but recharge not done through myPANgram but recharge not done d2h show on 28 oct.2021 i have attached bank statement and order no

Jan 20, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Dec 18, 2021

Updated by Ankit Bhavika Sir my consumer I'd 54671569 and register mobile number [protected] I have recharge Videocon d2h Rs800 through sbi online banking and amount deducted but recharge not done through myPANgram but recharge not done d2h show on 28 oct.2021 i have attached bank statement and order no

Verified Support

Dec 20, 2021

d2h Customer Care's response Dear Ankit,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 20, 2021

d2h Customer Care's response Dear Ankit,

We have verified with the concerned team and they confirmed that no transaction was found with provided details, You need to contact your bank recharge vendor for the same.

Thanks & regards

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I want to inform you that on 14Dec 2021 while recharging the Videocon d2h account of Rs 300/- I have wrongly put my old Customer ID 72853807 instead of my Current Customer ID [protected] request you to kindly give credit/transfer of amount to my Current Account immediately.

Find the enclosed screenshot of my transaction for your reference:

Dec 16, 2021

Complaint marked as Resolved

Email id :- [email protected]

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

d2h Customer Care's response Dear Riya,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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We are customer of videocon d2h since 9-10 years
Cust id 99385173
But we are facing signal problems since last 2 months. We raised complaint on 27th November 2021 Req.No[protected] for signal not available as we are not able to see any channels and if available the language issue is there.
Then the service engineer asked us to change set top box. We bought new set top box as per their recommendation but still same problem next day. I again called and some new guy came this time and said they need to change lnb and he even asked us not to raise complaint again. As our issue will be resolved once they change the lnb.
But we got no response since then. My last months recharge is wasted and even we paid the charges for set top box for no reason. And now we are getting call for next recharge...how shameful service from Videocon d2h.
I request please look into this matter and do the needful.

Jan 15, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

d2h Customer Care's response Dear Customer,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 15, 2021

d2h Customer Care's response Dear Customer,

One of the team representatives tried contacting you but you were not contactable. Please provide me with your alternate number & preferable time of calling so that my team can get in touch with you again.

- Thanks & regards

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Y

Yojanq

from Pune, Maharashtra

Dec 17, 2021

D2h Customer Care

You can call on the same mobile number (RTN) any time. We were getting only recharge related calls, so avoided receiving them for sometime.

Thanks

Reply

d2h Customer Care's response, Dec 21, 2021

Verified Support

Dear Customer,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dec 21, 2021

Verified Support

Dear Customer( Yojanq ),

I hope that my team got in touch with you and was able to assist you accordingly. Do let me know in case you need any further assistance and I will surely look into it for you.

Thanks & regards

Reply

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Address: Videocon D2H

Hello To Everyone. I Explained About Videocon D2H and Customer Care Service. No One Correct Response to Customer. Very Disappointed Of Their services. My D2h Has view A No Signal word Only, So I Call To Inform my Problem to customer care, but their services are very Worst.

Jan 9, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Dec 04, 2021

Updated by Sundar02 Quickly Listen My Issue

Verified Support

Dec 06, 2021

d2h Customer Care's response Dear Sundar,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 06, 2021

d2h Customer Care's response Dear Sundar,

I hope my team got in touch with you and shared all the requisite information. Please do let me know in case there is anything else I can help you with.

Thanks & regards

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Sur, i have recharged of rs 1000 to my old d2h id 41280963 by mistake which is not currently in use. I request you to please reverse my amount
Thank you

Dec 12, 2021

Complaint marked as Resolved

Complain has been resolved successfully. Thank you D2H support team .

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2021

d2h Customer Care's response Dear Customer (pkb1234),

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 06, 2021

d2h Customer Care's response Dear Customer (pkb1234),

As per discussion over the call, we have initiated the refund process for this case and it will take 7-10 working days to complete the refund process.

Thanks & regards

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R

Raja Kula Raman

Jan 2, 2022

Hi sir,
By mistake I have recharged my old subscriber id[protected]. can you please refund the amount.

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Address: Panvel

Dear sir,
My d2h service was stopped from 29 Nov 2021 but my due date is 15 Dec 2021.
You are wrongly activate d2h set top box services without my permission so I request u deactivate service and reverse my fund in my account asap.
I had call your customer care from last 7 days but not responding at your side positive.Please look into this matter as soon as possible.
My customer id is 95423024
Mobile number. [protected]
Last refill date 6 Nov 2021
Amount 300/-
Due date 15 Dec 2021

Jan 3, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2021

d2h Customer Care's response Dear Vilas,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 03, 2021

d2h Customer Care's response Dear Vilas,

I hope my team got in touch with you and shared all the requisite information. Please do let me know in case there is anything else I can help you with.

Thanks & regards

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I have done wrong recharge of Rs.533 to wrong customer id : 89138654.

This is my Register number : [protected]/[protected].

My second Alternative number [protected] has been used by another d2h customer. Your d2h company has not deleted that number of that customer as per he's not using this number anymore.

I have attached the transaction details of the copy. The transaction I'd of that wrongly recharged is (NX21112919221286148025071)

I have recharged of rs.533 from my registered number [protected].
This is my Customer ID:[protected].
Name: John Solomon.
Website from : PHONEPE
BANK NAME : SBI.

I HAVE COMPLAINED SO MANY TIMES BUT NO RESPONSE AT ALL. IF YOU NOT TAKE THIS AS SERIOUS SURELY I'LL TAKE AN ACTION. SO BE CAUTIOUS OF REFUND MY MONEY. HOPE YOUR COMPANY D2H WILL REFUND MY RECHARGE OF RS.533 SOON.
Date of last recharged to wrong I'd: Nov, 29, [protected]@7:22 pm
THANK YOU.

Jan 5, 2022

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Dec 01, 2021

Updated by REACHEAL JS I have done wrong recharge of Rs.533 to wrong customer id : 89138654.

This is my Register number : [protected]/[protected].

My second Alternative number [protected] has been used by another d2h customer. Your d2h company has not deleted that number of that customer as per he's not using this number anymore.

I have attached the transaction details of the copy. The transaction I'd of that wrongly recharged is (NX21112919221286148025071)

I have recharged of rs.533 from my registered number [protected].
This is my Customer ID:[protected].
Name: John Solomon.
Website from : PHONEPE
BANK NAME : SBI.

I HAVE COMPLAINED SO MANY TIMES BUT NO RESPONSE AT ALL. IF YOU NOT TAKE THIS AS SERIOUS SURELY I'LL TAKE AN ACTION. SO BE CAUTIOUS OF REFUND MY MONEY. HOPE YOUR COMPANY D2H WILL REFUND MY RECHARGE OF RS.533 SOON.
Date of last recharged to wrong I'd: Nov, 29, [protected]@7:22 pm
THANK YOU.

Verified Support

Dec 03, 2021

d2h Customer Care's response Dear Reacheal,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

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I have done wrong recharge of Rs.533/-
To wrong customer ID: 89138654 on November 29, 2021 at 7.22pm.

Kindly refund my money of Rs.533 to my customer id :[protected].

d2h customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Dec 3, 2021

Verified Support

Dear Reacheal,

As per your request, mobile number 979****692 has been removed from the wrong d2h customer id 89138654. However, please share the payment screenshot to transfer the amount from the wrong customer-id.

Thanks & regards

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Address: Srikalahasti

Dear Team,

I want to inform you that on 29 Nov 2021 while recharging the Videocon d2h account of Rs 300/- I have wrongly put my old Customer ID[protected] instead of my Current Customer[protected] request you to kindly give credit/transfer of amount to my Current d2h account

Dec 3, 2021

Complaint marked as Resolved

Thank you

d2h customer support has been notified about the posted complaint.

Nov 28, 2021

Updated by prasanth 1620 Sorry date 28/11/2021

Verified Support

Nov 29, 2021

d2h Customer Care's response Dear Prasanth,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Nov 30, 2021

Updated by prasanth 1620 Thanks for the reply,
I don't have a registered mobile number for d2h. My recharge done thought Paytm application. I tried to cancel through Paytm but the Paytm customer support team told me to reach out to D2h customer support. So I messaged here for your support.
Please reach out to me at my mobile number [protected].If any issues.

Thanks,
Prashanth P

Dec 02, 2021

Updated by prasanth 1620 Hi
I'm sharing a screenshot for your reference

Dec 02, 2021

Updated by prasanth 1620 Here Paytm side d2h reference number
AREC[protected]

Transaction ID:[protected]

Dec 03, 2021

Updated by prasanth 1620 Thank you so much for your support

Verified Support

Dec 03, 2021

d2h Customer Care's response Dear Prasanth,

We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 03, 2021

d2h Customer Care's response Dear Prasanth,

As per your request, payment of Rs 300 transaction id AREC[protected] has already been transferred from the wrong customer id[protected] to correct customer id 222073.

Thanks & regards

View replies

P

prasanth 1620

Nov 30, 2021

Thanks for the reply,
I don't have a registered mobile number for d2h. My recharge done thought Paytm application. I tried to cancel through Paytm but the Paytm customer support team told me to reach out to D2h customer support. So I messaged here for your support.
Please reach out to me at my mobile number [protected].If any issues.

Thanks,
Prashanth P

Reply

d2h Customer Care's response, Dec 2, 2021

Verified Support

Dear Prasanth,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

P

prasanth 1620

Dec 2, 2021

Hi
I'm sharing a screenshot for your reference

Reply

d2h Customer Care

from Delhi, Delhi

Dec 3, 2021

Verified Support

Dear Prasanth,

Please share the payment screenshot to transfer the amount from the wrong customer id[protected] to correct customer id[protected].

Thanks & regards"

Reply

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Address: Shirkol

Anand bendigeri
Customer id 54637660
Old mobile number [protected]
New mobile number [protected]

Dec 27, 2021

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Nov 24, 2021

Updated by Kalmesh Talawai Change the customer mobile number

Verified Support

Nov 26, 2021

d2h Customer Care's response Dear Kalmesh,

Thanks for writing to us. If you want to change your mobile number then you can message us in this format. RTN New RTN to 566777 or [protected].

Thanks & regards

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Address: Pune

Website: www.d2h.com

I am a user of videocon d2h and have been completely harassed buy the call centre people and their automated calls. I had complained more than 10 times to stop these promotional, automated calls and messages but nothing seems to have happened. I am registered for do no disturb service but still receive these calls. I mostly work in night shift and sleep during day. I have to put my phone on dnd mode to not get disturbed during my sleep. But because of this I miss all the emergency calls from my work and family. Please save me from these unwanted calls from videocon d2h.

d2h customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Nov 17, 2021

Verified Support

Dear Akshay,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

d2h Complaints & Reviews

File a complaint to d2h

d2h reviews & complaints page 14

Technicians say the problem This lies with everyone.

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Wrong commitment

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Any action on my complaint Customer service officer

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Regarding wrong recharge of videocon d2h.

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Recharged for wrong RTN

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Recharge dispute

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For refund

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Without permission activating chainels

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Videocon d2h recharge failed but money deducted.

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Recharge not done through mypangram Rs 800

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Wrong recharge reversal

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Signal issues and channels mismatched

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I'm complaining about Videocon D2H and Customer Care Service

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Wrong recharge in d2h

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Ignore complain from 22 Nov 2021

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Refund my money

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Refund my money to this customer id:226845195 of rs.533

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D2H Wrong recharge reversal

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Change the customer mobile number

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Automated & marketing calls.

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