d2h Complaints & Reviews

Iam am receiving spam calls from d2h 3-4 times a day

My new d2h box not working

Videocon D2H customer Id[protected]

I have taken connection of D2H Videocon for my Television.
As a service charge D2H charge 200 if channel are not working on you TV.

Currently i am facing issues related with "NO SIGNAL AVAILABLE".
To fix this they are asking 200rs service charge.

A month ago I faced same issue and paid 200 rs for service. I don't know but they are making some changes at there end or the service vendor doesn't fix the problem permanently and charging customer every time 200 for such small issue fixes.

Could you please look into this and get it resolved.

Thanks,
Bhupendra

I am receiving calls from Videocon d2h call centre many times while my mobile number is registered for DND

I ordered HDRF set top box from videocon d2h site. on friday 23/07/2021 it was received & installed. In manual there is instruction for activating the set top box i.e. send msg d2h BB ACT(VC no) to 56677. i sent that msg from my no which was given at the time of bookin set top box. but unable to activate. called so many times to customer care executive, they didnt find any record of this box & said it will be activated in 24 hrs some says 48 hrs, some says it is not possibel to activate& unable to activate the box. Today(Monday) agin i send the msg but unable to activate the box. I want to return this box if it is not activated so what is the procedure to return it & refund my money.

Samrt card no: [protected]

Mob: [protected]

My videocon d2h set top box was not working. There was some software problem.
I called there toll free number and described the problem. They told that it is a problem which can't be solved from our end. U need a technician service for which rs 200 will be charged.
When the technician came, he sorted it out in only 1 minute. Only the problem was of system refreshment. Technician told me that u have to press only 4 buttons from remote to sort out this problem and there was no need for me to come. I paid him service charges(200 rs).
If videocon d2h customer support have provided proper information then there was no need to call their technician and to pay him.
They didn't provided proper solution just to make/earn profit their company by forcing me to pay 200 rs extra.
When I called again their customer care they felt sorry for this but refused to refund the 200 rs.
Because of the inadequate knowledge of customer care executive, I was deprived of the services for which I had paid in advance and also they frauded of 200 rs back.
I want my 200 rs back and also compensation for the interruption in service and also for the harassment.

Customer ID:[protected] They have mentioned DD Sports channel as number 435, it's actually showing DD Sports 2.0 which is not broadcasting Olympics. DD Sports 1.0 is broadcasting Olymics. They want us to activate channels for Sony Six which shows Olymics and is not free. When ever we call and complaint about this issue, they drop the call, I have tried 5 times already.

I have recharged the d2h account but the channels are not displaying yet.

Needed refund,
i fed up thise service and i am unable to watch the channels,
i want my balance bach

phani bhushan
[protected]
id[protected]

I have register a complaint regarding my setup box as I is not working on 21/07/2021 . Till time your service engineer doesn't got the time to visit at my place and resolve the issue and i have called your customer care lot of time but don't get any satisfactory answer, I am thinking that vediocon d2h has getting lot of new customer that why they don't require the existing customer. According to me it's better to switch to any other service provider because vediocon has disappointed me a lot .

Cust id[protected]
RTN NO. [protected]
Docket no. 96324039
.

I am Govind Mor residing in civil lines, Yavatmal . 3 days before we have recharged our set up box of Rs 1100, but however due some issues we want our amt to be refunded . Please refund our money to us .
Registered mobile no. :- [protected]
Customer ID[protected]

4 din ho gye new connection order ko. jabki payment bhi advance kr di h. meri request no. [protected] h. mo. no. [protected] h. agar connection nhi lagana to please mera amount refund kr do. 24 hour ka time hota h apka connection ka aaj 4 din ho gye order ko.
I think your very poor service.

Refund

Smartcard is not valid or insert in wrong direction

On 18th July 2021 online recharge for videocon d2h customer Id 89250604 not effected but payment debited from bank account. Reference to customer care did not resolve the issue.

So many complaints were made but my problem was not solved, , mu id[protected], and requested the company to pay my balance amount, the costumer care executive explained that the service technicities will visit with in 24 hours, to day i fed up and requesting you to solve the issue

From the last five days my Videocon d2h dish is not at all working properly with some channels showing no signal error or channel error, channel not subscribed and even some channels merging with another like showing different channels in Kannada channel numbers. And I looked up their official Twitter handle and so many people are facing the same issue and when I called the customer care, they responded by saying that they are going to send...

Dear TRAI,

I am a videocon d2h user with customer id[protected] Since from 2017, i am facing no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions.

Fresh incident is regarding my recharge of Rs. 174 for which i should get services for 30 days but they have deducted 10 days for no reason. I have complained to customer care but said deduction canot be re-funded. In month of Jun they have activated one additional channel without my knowledge and forced me to re-charge 10 days before. I have raised with them and they said it wont happen again. Once again in month of July they did the same and deducting amount without my approval.

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

If feel this kindly activating a channel without subscriber knowledge is a cheating and its against TRAI rules. I hope needful action will be initiated from your end & strict action will be taken against videocon d2h

I only want Star plus and Sony package I don't want extra channel in my package . शुरू से हमारे पैकेज में सोनी और स्टार प्लस काही पैकेज था इसमें हमारा ₹247 का मंथली रिचार्ज था हमें कोई एक्स्ट्रा चैनल नहीं चाहिए और आपकी कंपनी के तरफ से एक्स्ट्रा चैनल बढ़ा दिए गए जिसके कारण हमारा रिचार्ज बढ़ा दिया गया आते हैं हम रिचार्ज नहीं कर सकते और नहीं तो हम d2h सेवा बंद कर देंगे

I have recharged the amount of ₹500 to wrong customer id[protected].

It would be great if you initiate refund of the same to my customer id[protected]