d2h Complaints & Reviews

Dear team,
As per new trai rule, dth service provider's system is not working properly to update customer new dth pack. Because of this customer facing serious problem. Trai must check necessary platform to migrate customer to new pack. I think this situation is type demonetization when company system is not compatible to resolve service request of thousands of customer.in this matter trai must look into the matter the service provider will you able attain thousands of service request at a single time???... This is not the way to stop providing service just because your system not working. Company must give sufficient time to consumer to migrate new plan till the time existing plan works smoothly.

I have been trying to reach customer care support agents since 4th feb 21:30 ist for my issues but ivr is not routing calls to support agents. After trai regulations, on 4th feb suddenly my dth service is affected & i am not getting help from videocon d2h.

I have subscribed with new diamond pack, after 4th feb suddenly without any notice most of the channels (Approx. 25) were discontinued which are part of the pack subscribed by me. To clarify my doubts i want to speak to a customer support executive of videocon d2h.

I have been doing follow-up for last one week for amount wrongly debited form my account.
I did many calls to videocon d2h customer care and they are giving only the false commitments like issue will be resolved in 2 to 3 hours, 8 hours, 24 hours and we will call back you, but nothing happened. Many times i tried to reach nodal office as well, but they are also not picking the call. I never faced this type of worst service anywhere. Please help me to resolve this issue.

My customer id :[protected]

Sir as per yous guidelines i am trying to contact the call centre of my d2h service provider vedhocon since monday evening on below mentioned numbers (Protected), (Protected), (Protected) (Protected) but nobody is picking the phone and websites is also no working now iam totally fed up the do not know the way to contact my services provide. So you are requested to please look in to the matter and do the need ful.
Regords
Krishna

Dear sir,

This is to bring in your kind notice that i am a subscriber of videocon d2h.

On 31.01.2019, i had selected new channel pack as per new guide lines of trai.

Now, from yesterday i am not able to view channels showing as it is not subscribe. My account has a balance of rs.1155/- and after that also i have to suffer from this.

Even i am not able to call any of their customer care number as it is answering as the number you are dialling does not exist. Another number is not getting connected from last 2 days. Why this people are not giving any number at which we can call?

My account number with them is 70266201 and my contact number is [protected].

Tried numbers to call them are

[protected]
[protected]

Dear sir
I have videocon d2h connection my customer id is 24250437 i am trying to create my own pack within 100 channels but when i login to my customer id there is 100 channel s already shown in my cart and when i called to customer care to remove remaining 74 channel they told me that it is compulsory. I told them only 25 dd channels are compulsory but they refuse and told 100 channel are compulsory and you can not add or remove any channel in it. This is the total senario that i told you so please help me what you can

I had recharged my base pack super gold worth 367.00 rs. And got balance and still have balance as on 05th feb 2019 of 209.99, and suddenly on 04 feb 2019 all channels excluding free ones gone and reason showing on insufficient balance and as of now today (5th feb 2019 having balance in videocond2h of 209.99 rs. And daily been deducting it from my account without showing any paid channels and even not received any prior email or call from your videocond2h company. Whatever balance has been deducted from my account to not showing all paid channels those amount should be credited into my account and i have been chasing to contact videocond2h customer care on [protected] but not reachable since channels lost on 4th feb 2019.

Customer id :[protected]

Name: ramannath (Ramanna) koli

Register phone number: [protected]

Since yesterday channels which were in paid package as per videocon d2h are not been air and got blocked. I have been trying to call videocon d2h customer care but call getting disconnected, today at 10.16 am i got the line of videocon d2h customer care executive but she was not ready to help me and told me to call customer care in 1 hour time. Since then no call getting connected to videocon customer care executive.

This is ajay singhand i am using videocon d2h from last 9 years and suddenly from yesterday i am getting an error message on every screen saying donot have enough balance but i have balance of rs.336.06 and signal not available. When i called your customer service, but all the numbers including toll free is busy since yesterday, but its not fixed. My cust id is 2553528 and my phone number is[protected].

My videocon d2h customer id is[protected]name k. Muralidharan nair. I had originally subscribed for hd omni pack on 25 nov 2018. (With additional 3 free malayalam top up/add on channels). My pack was valid till 15 dec 2019. I had also paid the subscription amount rs. 5000/- for one year in advance. When trai new order was announced, i called their cust care and requested them to continue with my existing pre paid omni hd pack till its validity. They told me to wait till activation of trai order and will let me know.

Now i see that they have discontinued most of my old available channels, including hd channels which i was getting in my hd omni pack. Trai has issued instructions that long term subscribers can continue with their existing packages till its validity period is over. This is also announced on tv screens every now and then. Then how can they discontinue my existing long term plan after taking full payment of rs. 5000/- in advance for one year

I request you to instruct videocon d2h to obey the trai order and immediately restore my existing hd omni pack with all existing channels till its validity period. Thank you
Yours sincerely,

(K. M murlidharan nair)
Mob - [protected] / [protected]
Email : [protected]@gmail.com

As per trai i have selected my channels many times on d2h website, but yet not updated in television. Also they are charging per day and balance is reducing without watching single channel. Main thing is they have locked 100 channels of their choice, we cannot edit the same. This is against trai act, as per trai only 22 channels are mandatory which is of dd. So videocon is acting against trai rule and making all customer suffer.

Cust. Id - 5613872
Rtn - [protected]

Hi,

This is to bring into your kind notice that d2h is at all following trai's rules and has been forcing its viewers to view their own respective set of channels, even though list of channels provided to them before time. Tv is blank as no channel is at all viewable as per my choice. These people are making a mockery of trai and their customers.
Call centre is not accepting any calls. Their website is down and on writing emails to them, they reply after 4 days and in that also they does not want to resolve issues.
Another shocking thing: d2h has made it mandatory to have all 100 channels in their base pack, that is missing even dd channels, and whole lot of junk is being provided in the name of base pack. Even though trai has clearly mentioned that only 25 dd channels are mandatory out of first 100 and other channels can be as per the choice of their customer/individual
.
Deleted all the broadcasters from their website, even their own zee network has been deleted from the list of broadcasters.

What kind of gyan is provided by dr. Subhash chandra, in his show.

They are bloody cheaters.
Request you to kindly look into this issue on critical basis.

Best regards
Ankur gupta

Hi
This is to bring to into your notice, I am the user of Videocon D2h. I am unable to view my TV Channels, since afternoon 3:00 Pm.
I have called up in afternoon on 04th Feb 2018 and spoken to advisor Kavita and got the commitment that channel will restored in 5 hours but channel is not restored yet.
Hence I have to call D2h customer care again but it is very shameful to let you know after making 10 to 15 attempts I was able to connect to D2h customer care and my call was landed to Advisor name Aishwarya.
Very unprofessional behavior observed from Aishwarya, Multiple time call was kept on mute. When I asked her why this is not done yet. Advisor informed it will happen today or tomorrow.
Hence asked to transfer the call to manager but manager did not turned up on call and call was answered by Prashant Parida (Team leader). It took almost 15 to 20 minute to get connected to supervisor. In between multiple time call was internally transferred.
No solution was given to me and I was again asked to wait for more 5 hours and informed this the broadcast issue i.e. (Channel issue) not from D2h end.
Even Prashant confirmed call was made in afternoon and I was asked to wait for 5 hours but Prashant being adamant and said I cannot do anything in this hence I have asked him to transfer the call his Manager but he transferred the call to his colleague name who is also a Team leader name Anina Nayak,
I have to again tell her to transfer the call to Floor Manager and then call was transferred to Floor manager, Gautam Shetty, He committed that he will give a call back today by 09:30Pm in order to resolve my issue.
Moreover he will also raise the complaint regarding today tariff got wasted to due to this issue and will give me reversal.

However I did not received call from Gautam Shetty wherein it was clearly instructed that I won’t be coordinating with anyone else, still Mr. Gautam Shetty arranged a call back from some other person.

Regards,
Jignesh Dedhia
[protected] / [protected]

Sir,
As per the New Rules for Satellite TV from TRAI, I have selected my own channels and submitted to the Videocon D2H service provider on 28th Jan, 2019, with Sr. No.[protected]. But till date (4th Feb.2019) I am unable to view my selected channels, the problem was reported to Videocon customer care many times but till date it is not resolve. They are passing the days & exhausting my amount.

My customer ID is[protected] and my Mb No. is [protected].
Please help.

Dear TRAI,
I am a videocon d2h user (id[protected]. I am trying to select chennels according to the TRAI but they did not respond. Their website their customer care no all r in vain. Its 4th day i am continuously try to contect them but they r not reachable. Its exploitation of right now its 4th day n there is no tv in my home.
Plz take neccesory action so that they atleast work according to govt. They r free to do everything dont kno. How they do so.
Thnk you

After trying continuously for 2 hrs, my call go connected to videocon d2h customer care, i provided list of channels which i want as per new trai rules and paid full amount (Cust id[protected] which is generated. Custmer care executive took the list and said it will be effective in sometime. But after whole day waiting and three times calling to them, they didnt provide proper response, everyone has same answer call after 2 hrs. I didnt get any acknowledgement that my new channel list has been changed. They are cheating to customer and forcing them to use their own list of channels, after 3 days also i can see my old package only. Also their website doesn't work for channel selection.

Trai should take action against videocon d2h for their fraudulent behaviour.

I am a user of videocon d2h and currently facing an issue regarding my package, i tried to make a new pack as per trai rules in service provider website but i m not able to deselect the fta channels due to which my complete pack has become to costly.
As per trai rules fta channels can be selected and deselected but service provider has disabled the option.
I called the service provider they told like the option of selection and deselection has been disabled and u have to take all 100 fta channels in the pack as mandatory.
Its kind of fraud to the user
Please take a relevant steps to stop these frauds to consumer.

I am a videocon d2h customer i was selecting my own pack at that i seen that in free to air channel section they have not provided a option to add or remove any free channel except 26 mandatory channels then i called customer care then they told me that as per the new rules of trai all free to air 100 channels are mandatory i read all trai rule in that they told only 26 channels are mandatory but they are not listening to me.
So i request you to solve that issue because most of the customers are suffering with same problem.

My customer id[protected] is d2h giving correct information or bluffing customer? Other than mandatory 100 channels by d2h, customers choice of 1 to 15 additional channels will carry rs.25/- extra and anything further ahead of 15 channels will carry re.1/- per each channel. But when i choose 75 extra channels they charge extra for 175 channels. I. E they add mandatory 100 channels with customers choice also for additional charges. Will trai will look in this matter.

Sir mera i'd[protected] jo ki videocon d2h company ka hai mane trai ke naye rules me saath apna pack banaya hai jise mera opretor last 30 hour we challo nahi kar raha mane 100 baar call karke jaankaari maagi per 5hour ki baar baar bol ke phone cut kar dete hai me kya karoo mene 2/02 ko evening 4 pm per pack banaya tha jo ki aaj 4/02 12:09 am take challo nahi kiya help me mobile number. [protected]