Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Dear sir,

I would like to inform you that i’m very disappointed with service of
Daikin india from last one month we take many follow-ups with helpline
Number, ahmedabad gujarat branch for my ac repair and still it’s not done
Or we don’t get any response also now i’m thinking that...

My detail below..,

Name : prakash n parbadiya

Number : [protected].

Complaint number : 13821937.

I have four daikin inverter acs in my house.

3 of them were purchased in 2016. I started having problem with one of them within a year and after spending a lot of money on repairing, i decided to replace it with another inverter ac. Again i went with daikin inverter ac trusting the brand.

Now, i purchased another inverter ac from sargam electronics, lajpat nagar 2, new delhi on 21st april 2018 (Ftkg50tv16u) 2018 5 star (Model pic attached)

And to my horror, the fan, from the very first day is making weird noises (Video attached. It's 1/10 of noise that i have to go through every night for a new ac with minimum fan). After getting it checked by your authorised service partner, i was told that fan motor is faulty (Complaint ref. Number del[protected]). Now i have been running from pillar to post and even after lodging a complaint with your service partner, my problem is not being resolved. I call your customer care, they say it will be taken care of and then put me through ivr for feedback. Then technicians visit, they say fan motor is faulty, please call customer care and tell them this. Then i call customer care again, they again send some technicians. They tell me the same thing and ask to call daikin customer care. Then again the same stupid process. Be on a call with daikin customer care for 20 minutes trying to explain but of no use. What the hell?? Resolve your customer's issues first and then ask questions. What is my fault??? That i trusted your brand again and was thinking that may be one older ac was faulty??? That's like 2 out of 4 daikin acs are ok??? Daikin 50% acs are good and 50% are pathetic??

I paid for the ac and i expect proper product from you, not some third grade product. What the hell is this??? I would be going to the consumer court and will recover all damages as i have all the proofs and will sue you. I want my ac changed asap. Trust you me.

Don't ever buy a daikin ac. Source: current owner of 4 inverter high end acs.

Samrat soni

Respected sir
For your kind information i purchased a 1.50 split a. C. W/o kit as on dated[protected] from kumar electronics narela delhi 110040 in which i found that from the date of purchase to till now no any your representative contact us to do service and when i faced the problem as on dated[protected] i registered a complaint about breakdown and no cooling vide service request no:- del[protected] as on dated[protected] at 10.00 a. M. On urgent basis than your customer care representative he told me that within 4 hours your engineer solve the problem but your engineer don't contact me within 4 hours than i my self called the engineer whose contact no is [protected] and i said him all the problem gas leaking and no cooling problem in a. C he told me that he will solve the problem till yesterday evening after that at evening when i called him he refused to attend the problem yesterday by telling me that he will come today about 11.00 am. And assured me that if gas leaked than he will put the gas immediately as he told me that he come today at 11.00 am. Along with gas kit but today when i called him he again refused me about gas putting and told me that he will come today evening.

So your engineer making me fool by telling me lie again and again and he don't attend the complaint till now, so this is not a good thing for your company it effects the reputation of the company, so i am totally depressed with behavior of your company and your representative.

So if your company don't take any action immediately without fail against the same than i will take a legal action against your company and your engineer also immediately and your company will be liable to pay any kind of expenses related to the same.

Thanks
With warm regards
Rajesh singhal
T-45 indira colony
Narela delhi 110040
[protected]
[protected].

We'd purchased a set of 20 vrv indoor units under 2 outdoors in the year 2016. Since the project began we were facing one problem or the other. The distributor anyhow kept us convincing and did the work complete until we found that the set of indoors under one outdoor are not working properly (8 units). Since three months we've been contacting our distributor and also company personnel but they're only fooling us saying that vrvs are not so cooled as acs. That vrv only makes the room cool and does't give chilling. Like how can this be true? And now they've even started speaking rude with us. They're saying there is no problem with their acs and are deeming the complaint close. Tell me, isn't the customer satisfaction anything? Will they treat such a big customer in this way that they are not even ready to look at the issue and just say there is no issue at all? Is this the way a mnc treat us.
Trust me daikin is a worst company. I only regret not having gone for mitsubhishi which is a much better company than daikin. They're just spineless. The company doesn't stand for the customer, they stand for their dealers.

I have purchased daikin f/jtkm50s on[protected] from future solutions, ahmedabad. It is under warranty now.
The sales executive’s name is alpeshbhai.
After purchasing ac i have called him everyday to fit the ac, but he always postponed it and lastly after 15days he had done installation.

Presently the ac does not give the cooling. I have called mr. Alpeshbhai for service, but he is not responding on phone. I have called 15-20 times but he is resistant to it.
He talks in a inhuman and loud way. So, after that i told him loudly that why are you not responding, am i free always to call you repeatedly? Alpeshbhai told that now he will not provide any service to me at any cost and will give false statements to daikin company/seniors about me.
I am doctor by profession and i don’t have a time for this rubbish discussion.

So, it means that i pay high amount for good reputed daikin brand and won’t get any service. Is this the reputed daikin’s service? Is it how the daikin person talk with customers in loud and bad language? I didn’t expected this manner from daikin sales/service person.

If you can do something about this, do it.
Thanks

It's been 2 days a newly packed ac untouched just because of poor service from the seller& daikin customer services. Almost 20 hours doing a constant follow up, by phone, mail it's nightmare.
No response and after 20 hours i am receiving some baseless claims and assurance. Already spread news to my friends circle etc atleast they shud not make mistakes

Dear sir,

I would like to inform you that i’m very disappointed with service of
Daikin india from last one month we take many follow-ups with helpline
Number, ahmedabad gujarat branch for my ac repair and still it’s not done
Or we don’t get any response also now i’m thinking that...

My detail below..,

Name : jantibhai patel.

Number : [protected].

Complaint number : 13701144.

Hi Team,

I am ordered daikin 1.5 ton ac on[protected]. and i got promise from daikin to deliver product within 10 days. now it's completed 15 days, even i am not received the product and they updated order status as completed. Please help me out on this.

Order : [protected] (Complete)
Order Status: Complete
Order Date: 03.04.2018 16:17
Payment Methods: Credit Card

From
Venkatesh kasturi rangan
New no 17, amogha, f1, main road
Zackria colony choolaimedu, chennai-6000 94,
[protected]
[protected]@gmail.com

Sub : daikin inverter ac – faulty machine – no proper diagnosis of problem till date –compensation requested for the inconvenience

Sir/madam

I have purchased the daikin invertor ac split 1 ton – id
Ftkh35qrv16/od-rkh35qr v16. On 22 oct 2015 from rathna cools pvt ltd, chennai - 17 for rs 36, 090/- (Unit rate – rs.31519.65/- and vat rs.4570.35/-).

Very soon after the installation i have been experiencing trouble getting the ac running in cool mode. It occasionally works (Cools with outdoor unit running) and most of the time it does not start cooling (External unit does not run) and i have complained it to dailkin customer care from my registered mobile number [protected]. My service request was routed to jai air systemss (Authorized service dealer) multiple times.

Listing some of my service calls so far with daikin authorized service dealer as directed by daikin customer care.

22.05.17 service completion certificate number – 9128 by jai air systemss

15.06.17 service completion certificate number – 10665 by jai air systemss

03.07.17 service completion certificate number – 11191 by jai air systemss

04.07.17 service completion certificate number – 9602 by jai air systems (Service engg suspects pcb board issue with outdoor unit and changed the aoart for 4021 with vat on 30.06.2017) even after this the inconsistent behavior of the ac remains as is

07.07.17 service completion certificate number – 9609 by jai air systemss

05.09.17 service completion certificate number – 10249 by jai air systemss

11.04.18 service completion certificate number – 15990 by jai air systems

Dozens of service engineer has looked at the problem and they could not diagnosis the problem yet. Everytime service engineer directs me to change one spare part or the other on trial and error basis. I have been spending money additionally for each and every service request.

This experience with daikin has put me in a state of mental pressure and caused trouble to aged grand parent undergoing her treatments. This puts customer like me into a state of dissatisfaction and request legal action against daikin india and direct daikin to replace the faulty machine sold or rectify the problem once for all.

With regards

Venkatesh kasturi rangan

My ac is under your senior manager since 3 months, and i have paid 50% of the repair charges also, still the ac is not repaired.

Summer is on my head..

It is very shamful that daikin cannot repair a inverter ac in a span of 3 months..

I need to know whether the will be able to repair or not..

Mr sunil and mr mk rai is taking care of my case.

I purchased 1.8 ton of diakin ac from vijay sales model town on 26th mar
2017 and got three free services within a year of warranty. However, out of
3 free services, 2 were availed by your service partner - sidhi vinayak,
Sahibabad-201010 by generating fake service request on my name. I used only
One request out of three. Now daikin asking me to pay for services it is
Very big scam running under your nose. Kindly help.

We had shifted to a appartment in the month of september. One of your service agents has removed the ac while shifting, due to inappropriate space between the pop roof and windows, your service agent advised me to fit it after 5 months while we shift to our own house and assured that there will be no preoblem. But recently we came to know that the ac lock pin was turned incompletely and the gas was leaked. I have complained many times to the local daikin ac service providers, but there is no response. They are irresponsible towards their customers itseems. I hereby request you to pass an order to them and make the thing done as soon as possible, i hope it will and i believe in your good service. Thankyou

I purchased ac daikin ftc50srv162b/rc50srv162b from great eastern, tonk road, jaipur tax invoice nojptr/sa/1718/06175 dt.20.6.2017. It was installed by hvac engineers & viha services, jaipur on 4.7.2017. While installing ac the workmen cut the wiring of electricity resulting disconnection of five points - fan, call bell, three light points in the room which i came to know next day. I made calls to the said hvac and complained them about the disconnection. They promised to send workmen to check the complaint but no body turned up. Still i have no connection to these five points as the electrician suggested me to first uninstall the ac unit and then connections may be made. He told that underwall wire of connection is might be cut down while installing the ac. Please take up the matter and find out the fault and get corrected. Still i have no connection to call bell, fan and three points of light. K. M. Panwar, 1053, kisan marg, barkat nagar, tonk road, jaipur 302015

This is the reference that we have 51 rooms hotel in chittorgarh rajasthan, we have purchased all ac of daikin in rooms, 03 unit in banquet hall &
01 unit at lobby / reception, now problem is that in lobby unit, it’s not
Working properly from last 01 year.ac is not cooling longer time after
Started. I am deeply regret to daikin ac. I brought daikin ac after
Recommend by shopkeeper or my friend. My purchase date was.
Already many times we have faced different type of problem.& many times complaint noted.
When we start my ac found my ac is not cooling, a cracking
Sound is generating to the outdoor unit. A different type of smelling have
Got generate while ac is on condition. Please look into the matter. I am
Deeply haras. Please change the both indoor & outdoor unit. Or you may
Return my full money against the daikin ac purchasing.

Thanks & regards

Hotel amrit mnathan, chittourgarh

[protected]

Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one month we take many follow-ups with helpline number, ahmedabad gujarat branch for my ac repair and still it’s not done or we don’t get any response also now i’m thinking that...

My detail below..,

Name : Subhash C Naykar.

Number : [protected].

Complaint Number : 13321613.

Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one month we take many follow-ups with helpline number, ahmedabad gujarat branch for my ac repair and still it’s not done or we don’t get any response also now i’m thinking that...

My detail below..,

Name : Subhash C Naykar.

Number : [protected].

Complaint Number : 13321613.

Dear sir i hav booked daikin 3 *ac unit @ur reliance digital shop anantapur on 22/3/18 sales order no:[protected] but two different od (3*) &id (5*) uints delivered to me &directly coplaint @ur show room but no response from ur staff this is not the correct way of dealing with the customers so please look in to the matter resolve my issue as early as possible.
Tnq
From sujani midde [protected]

I have purchased diakin ac ftkl50tv 1.5 ton yesterday, today they send two person for installing ac, instead of installing they tried to fool us. Pointed out unnecessary issue regarding wire asking for rs.2600 when the installation was free from company and further we already done pipe fittings & wire fittings at time of construction house. So they try to make fool o[censored]s wanna charge 2600. This is so disgusting from a brand like daikin. This was my first purchase from daikin know i'm regretting for my decision.
Earlier we buy two times carrier ac we never faces this issue (At that time also we already done fitting during construction).

Now we need to install ac from outside for which we need to pay 1500.
Free installation by is just fraud by diakin to make fool people during purchase of ac afterthat they send their installation team to loot innocent because after purchased they left with no option...

In future never purchased diakin ac.

Further they also selling stand for rs. 750 which is sell by local installer rs.500.

Sir I have purchased the Daikin inverter Split AC of capacity 1.5 Ton capacity model FTKH50SRV16 at Reliance digital, lakshmipuram, Guntur on[protected] . The complaint has been launched to Reliance digital, Guntur, Andhra Pradesh 15 days before about the cooling problem .The service engineer came on behalf of Reliance digital and attended and given the feed back to the same Reliance digital about the mother board fault in the outdoor unit.Up to now the complaint was not restored . I have given so many reminders to the Reliance digital over Phone[protected] for the rectification of the fault .If this is the way of attending the complaints of the customers the reputation of the Daikin company will lose in the public sight. As a prestigious company you should be more care full in satisfying the customer. Sir I request you to kindly rectify my problem, otherwise I may proceed to consumer forum .

M.Seshagiri Rao
Mob No :[protected]

Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one month we take many follow-ups with helpline number, ahmedabad gujarat office for my ac repair and still it’s not done or we don’t get any response also now i’m thinking that...

My details below..,

Name : irfan qureshi.

Mobile number : [protected].