Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Facing the same issue as many of the Daikin customers are.

I run an Online Reputation Management company and I'll make sure I can make as many potential customers and AC review websites/influencers aware of the issues and hassles of owning a Daikin AC.

I purchased 1.5 Ton Split inverter AC(FTKP50PRV16) 3 years back and AC has stopped cooling.

I raised a diagnostic request on their centralized customer care no. Two days later, their service engineer gave me a visit and told me that AC needs a jet service worth Rs. 1350.

After servicing (which I don't believe was required), the cooling issue remained the same apart from the fact that the hot airflow became more intense due to cleaning.

Then, the engineer told me it is an ejector issue with the outdoor unit and he has made it direct.

The issue was still not resolved completely and then the guys came to a conclusion that it might be a PCB issue which costs Rs. 5100 along with ejector replacement that would cost an additional Rs. 1800.

They also said the parts are in waiting as many customers are facing this issue.

I don't understand why a reputed company like Daikin is looting their customers in the name of faulty parts and frequent replacement requirements.

If there is an issue with Ejector/PCB controlling my compressor speed, it should come under warranty as my compressor has a 5-year warranty.

Dear sir..,

I have a *daikin ac* and i am asking the service centre for solved my
Problem for the last one month, they somehow delaying the service giving
Some fake reasons, when i went to talk with them, they clearly told me to
Complain or call the daikin toll free number and ask for help, their
Attitude was very poor and it seems nobody can do anything about it so they
Are doing anything they want, i don't know anything will happen or not but
I would expect at least daikin take this matter seriously otherwise their
Sales is going to dip very soon, i will never ever recommend daikin to
Anyone, not because of the ac but just because of the customer service...

My complaint number : 14242798.

Hi,

After a lot of research we took a decision of going ahead with daikin acs keeping in mind it’s reputation. We purchased two inverter ac costing 50, 000 each and also took extended warranty of 1 year.

Out of the two, one air conditioner is working just fine and on the downside the other one is giving us a nightmare since the start.

We made a complaints to daikin service centres every alternate day to deal with the issues. They used to come, they changed almost every part of the new ac (They should have replaced the unit) but still no relief.

I have made great efforts on my part to have the problems solved but have failed miserably which brings me to believe that i was given a faulty piece. My extended warranty just finished and i don’t have any other option but to put it on social media and consumer court.

I have had to face immense harassment and discomfort due to the non working of the air conditioning unit in this heat. As you know these are the peak summer months and i despite having invested a great amount to facilitate my comfort in this heat am having to endure it and be embarrassed everytime i have guests over.

​hello sir, check the below image for my new ac status @ last 5 days.

Purchased date: 27/may/2018
Model: jtkj50tv16u
Serial no: 0003200

Installation date: 28/may/2018
=
But still ill never used my new ac, because installation failed due to gas leakage.

First complaint: 01/jun/2018
=
Service engineer does not have the gas cylinder to fill the gas. So still i am waiting for that. (Ganapathi air solutions people never provide the gas to the service engineer)

First engineer name (Saturday) - mani
Second engineer name (Monday) - ganesh

Complaint reference numbers:
=
Hyd[protected]
Hyd[protected]

My work leaves:
=
Saturday, monday, tuesday (Loss of pay - 3200.00 rs)

These guys are told me we are coming in morning hours or evening hours like that. After that they will never accept my call.

Already i lost 3200.00 rs (Loss of pay amount @ my office)
So, please solve this problem, else refund my money. How many days taking to fill the gas??
May be local servicing engineers are better than your service.

Finally simply frustrated with daikin servicing.

Thanks & regards
—
Prabhakar
[protected]

I am a loyal daikin customer with over 6 daikin split air conditioning units installed in my house. However, i got a 1.8 ton daikin split air conditioning unit installed in one of our rooms on 27.06.2017 and the said unit has caused me utter inconvenience, to the extent that off late i have called the daikin service centres every alternate day to deal with the issues.

I have made great efforts on my part to have the problems solved but have failed miserably which brings me to believe that i was given a faulty piece.

I am short of a month away from the expiry of the warranty which is probably the cause for the customer services slacking on their behalf and waiting to make money at my cost as thereafter i will be left with no other way out.

I have had to face immense harassment and discomfort due to the non working of the air conditioning unit in this heat. As you know these are the peak summer months and i despite having invested a great amount to facilitate my comfort in this heat am having to endure it and be embarrassed everytime i have guests over.

I have purchased 2 ac's last month from sadana alambagh of daikin but when i received the ac's from one ac pm 2.5 filter was missing. I have complaint about this to daikin but yet i have not got the filter. They are asking 1000 rs for that filter. I have complaint about this 4 times to daikin but they always call me and say that tomorrow gour filter will come to your home but it never comes.

Dear sir/madam,

With reference to the complaint no. 13784159. We have made complaint regarding daikin a/c on 26th april, 2018 thereafter your company person has came to our house on 28th april and told us that their is some internal problem in its outdoor and they will reolace it in one or two days. Thereafter we are regularly contacting at your service center at prabhat enterprises and in touch with mr. Suresh having mobile no. [protected] however we didnot get any proper response as they are saying they will come today by evening or tomorrow from last more than one month. We are requesting you to take this complaint on priority basis otherwise we will take some serious action against your company. Please do the needful as soon as possible.

Thanks & regards

Cs. Monika rizwani

Membership no. A36102

Mobile no. [protected]

We purchased daikin split air conditioned on oct 10th 2017.
Last week we faced some issue in the a/c as it was not working properly.
We raised complain to customer service which is requested under reference no: del[protected]. Wiith unique id: 11377699.
As off now its being 2-3 days and we are not getting any positive reply from the representative.
We received the message that the issue will be attended by sheetla aircon but no one has any clue about when it will get rectified.
Can someone please intervene in this matter.

I bought an 1.5 ton daikin inverter ac on december 2015 and now it has problem of bad odour and sometimes cooling. After complain it is known that the pcb is faulty which cannot be repaired (Rkp50qrv16) and will be available within one week but after one week it is discovered that my ac is outdated and another 10 days might take for availability of the pcb. My question is that no:1. I spent rs 50000/- on an big brand ac and it gets outdated within 2 to 3 years and it also has 10 years compressor warranty, is it a joke? No:2. If anyways the problem gets resolved which is unexpected and the extreme heat of this summer while "fasting" what's use of such stupid branded ac?

Dear sir,

We purchased two air conditioners of daikin last month (22nd april'18) & they are not working since the day they have been bought & installed, their technicians have checked it & are unable to fix the problem. Its been a month we are suffering from intense heat after paying the amount in full.

Daikin is not honoring its warranty.

Please assist us. We are struggling with the heat this summer. We need a refund for all the 3 ac's.

Attached is the bill for your reference.

Regards

Dear sir,

I would like to inform you that i’m very disappointed with service of
Daikin india from last one month we take many follow-ups with helpline
Number, ahmedabad gujarat office for my ac repair and still it’s not done
Or we don’t get any response also now i’m thinking that...

My details below..,

Name : shiromani freight carrier pvt ltd.

Mobile number : [protected].

Complaint number : 14137502.

I have purchased daikin 1 ton inverter ac 2 years back. It suddenly stopped working couple of days back. Raised a complaint with customer care, they are prompt to send a technician.
Now the story starts. Technician is not bothered to check the indoor or outdoor unit for the problem, he just checked the error code on remote which is u2 and concluded that the problem is with pcb and demanded 500 rs for just the visit!
Moreover he is not bothered to open and check the outdoor unit to see what could be the problem with pcb (It could just be a burnt or faulty capacitor or resistor or diode)
Based on error code, he is blindly asking us to replace the pcb which costs 12k. As pcb comes along with the fan pcb alone cannot be replaced and both should be replaced together.

Seriously!!! What the crap!! Do daikin so called world class company designs so badly?
And why the hell do i need a technician to visit my place and paid 500 if he is just checking the error code on remote and suggesting a whole part replacement wihout checking the option of repair.

Can't i check the error code my self??

Daikin customer care, is the statement by your technician true that pcb along with the fan should be blindly replaced for error code u2 and it costs 12k and there is no option of repair? If yes then i pity myself for buying daikin ac by trusting your brand.

Fitting of outdoor unit conducted by dealer is not satisfied. Gas leakage happened recently and dealer asking for extra money in gas leakage. Behavior of dealer with housewoman was also slang. Please help. Final bill is not provided yet by dealer sunrise electronic, ahmedabad
. Daikin 1-5 ftl50tv16v/0013601.
Rl50tv16v odu-0006664.
24aelpj0059f125.

Bought the ac in 2015 march, had to refill gas and change valve. Now service center says pcb needs replacing. The quality seems to be faulty as i have 3 daikin acs and there has been this same problem in 2 of them, 1 in my house and 1 in my shop.

The ac cools for sometime in my shop and then stops cooling. I have to switch it off and then switch it on again.
In my house inspite of refilling gas and valve change it takes 2 hours to cool my room.

Dear there,

We have purchase ac on 6/10/17 from surana's electronics, surat. After found that ac is stop working and unable to give cooling. We call surana's but they are excusing that they are unable to service the ac as it is far from the city area. So, i made a complaint to daikin customer care on 12th may 2018, my complaint no. Is 13995574. The customer care executive handle the complaint neatly and they forwarded the same to respective service provider their name is comfort enterprise and mr. Vimalbhai is the owner of the enterprise. After getting compalint on same day (12/5/18) mr. Vimal and their team didn't try to attend the complaint or even they didn't call us. I got their number from daikin customer care and talked with him. From last four days they are keep promising that for sure they will send technician by today, but till date he doesn't send anyone and even from last two days he is not picking up my calls. Seems like they are avoiding the customers.

I am requesting you to kindly send the technician as early as possible as this ac is we installed on very costly and heavy textile machinery control panel. We are requesting you to kindly give this ac repair immediately else if our machine panel or machine will overheated and will got damage or occured any incident due to your faulty ac we will take a very hard action against you people.

A. C. Give a very bad smell. When switch on and at 26 degree started giving warm air. My new a. C. Purchased. I already complaint in daikin show room. But their is no action after complaining. Pls fast work my complain. I am very happy than buying daikin a. C., daikin a. C. Report r very good but service very poor. So i am having regret afater buying this. Pls fast service my a. C. Ya change my a. C.

Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one month we take many follow-ups with helpline number, ahmedabad gujarat office for my ac repair and still it’s not done or we don’t get any response also now i’m thinking that...

My details below..,

Name : k. K. Fllexipack.

Mobile number : [protected].

Complaint number : 13794413 / 14038531.

Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one month we take many follow-ups with helpline number, ahmedabad gujarat office for my ac repair and still it’s not done or we don’t get any response also now i’m thinking that...

My details below..,

Name : nirmesh bhai.

Mobile number : [protected].

Dear sir,
I have purchased an ac on 19 feb 2017 and ur engineer has installed it. After installing as i have used it it has started noise in outdoor unit. After that i have registered complaint at ur customer care and then engineer has visited and checked ac. After some days it has the same problem and again engineer visited but the problem has not resolved. I have registered complaints many time but still the problem is same.
I am very disappointed with ur services. I am facing the problem from the starting date but u r not able to resolve ur customers problem. Its my humble request please resolve my problem.

We bought daikin air conditioner on 28/4/2018 and got fixed on 2/05/18 from 3 rd day water is leaking from the air conditioner. We thought it due to poor fixing but later we called the service person he told that the product is defective inside the ac. When we contact the dealer he suggest to post an online complaint. Water is continuously leaking. Please send the service person and get this fix or please replace our air conditioner. We are completely up set with the air conditioner. Please resolve this problem as soon as possible