Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

The Daikin AC 1.5 ton 3 star, Model - FTKL50TV16VF, SL No out - 0028810, SL No in - 0016599 procured on dt 07.04.2021 is not functioning well. Most of the time after switching on the AC, the AC is remaining idle.

Noise coming from outdoor ac unit for the second time in 2 months...not been even 3 months n I have started getting issues with ur ac unit.
i hereby request for a pickup o[censored]r product n issue refund

[protected]

DAIKIN AC failed to start at and above 35 degree centigrade. Complain ref id 26331416 dated 24.04.2022. Inspection done and it's charges taken but not repaired the machine till now. Machine is only 3 years old and it has warranty of compressor.

Hi,

I have 3 Daking split ACs installed at home. Out of those 3, one has been having issues since Apr 27, I raised a complaint on Apr 28. Despite calling daily to send engineer, the team visited only yesterday i.e. May 1st.

First engineer who visited from Unique Cool points named Rashid took an hour and then said the problem might be of a. Gas Leakage or b. faulty PCB and said another team will visit to fix it. After an hour another team visited and the main engineer was named Shamim, I asked him to first identify the issue whether it was a gas leak or PCB. He and his team member took more than 2 hours and later on said they have refilled the gas but the issue is still not resolved. That means the problem is either with PCB or outdoor motor and they are not sure what the actual issue is.

As per them another team should have visited today but no one has come yet and when I called Unique Cool points they had absolutely no update on this issue from their previously sent engineers.

I am absolutely distressed with this situation
1. How can multiple engineers visit and still don't know the root cause
2. How did they claim to refill the gas w/o knowing the actual issue
3. This morning I noticed some nuts and the bottom cover of the outdoor unit are missing, this is utter negligence on the part of the engineers. How can they misplace the entire bottom cover of the outdoor unit and now are taking no responsibility for it.

Please note all my 3 ACs are under AMC and I never allow anyone besides Daikin to touch my ACs, then how can I have such below par experience.

Please have all these issues fixed ASAP.
1. AC cooling issue identification: PCB or outdoor unit and as I am under AMC I am expecting no major charge for it
2. Bottom cover replacement: as its engineers fault I expect Dakin to take the responsibility and replace it.

Also, I did like to request to escalate my issue to a higher up and have them call me back and I am utterly disappointed and would like to understand the action plan.

Thanks, ,
Ticket # 26345753

I purchased 3 Daikin inverter split AC's 1.5 tonnes each (model number FTKM50UV16V) on 27th march 2022 from a store in Hyderabad. The cooling in all the 3 AC's is poor and not cooling below 26 degrees.
One of the AC has started to throw warm air and is showing F3 error code. There is no response from service centre and are asking to expect a delay of 10 days or more. There is no one to take up the call @ customer care.
Most pathetic Daikin AC and most pathetic service.

Why any reply from Company is consider as Complaint resloved?
Purchased AC in 2020 and not working due to problem in PCB of outdoor.
The poor quality or inferior product beware before purchase of Daikin AC strongly not recommended.
Further no any warranty is available on replaced parts of company.
Lav Prajapati
[protected]

I bought a 5 star Daikin split AC from Vijay Sales (Rajouri Garden) in March 2021. Ever since I bought the AC, it was not able to lower the temperature of the room below 27°C. Because it was unusual for a 1.5 tonn capacity AC, I called Daikin to get it checked. The service person who visited blamed me for buying a split inverter AC since I live on the top floor. He said that I should have bought a non inverter window AC instead. He stated that there is nothing wrong with the AC, for top floors, split ACs are not effective. After this, I called Daikin multiple times asking them to send someone else so they actually check the defect instead of blaming me but they kept sending the same technician throughout the year who just kept blaming me for not knowing that apparently 5 star ACs do not work on the top floor. Only non inverter window AC is the solution. Daikin has all the records of the numerous calls that I have made to their customer care about this issue. I even reached out to the area manager of Daikin who promised to do something about it but ended up sending the same technician who did nothing yet again. I'm convinced that the AC that I've been sold is defective and Daikin service center is trying to make excuses so they don't have to fix the real problem. I spent my hard earned money to buy this AC and not getting any remedy to this problem. My emails have been ignored too.

I also spoke to their social media team who have yet again arranged a visit from the same technician. This whole experience has been a complete nightmare.

Daikin has clearly sold me a defective AC and are trying to avoid the responsibility of fixing or replacing the machine.

I have purchased Daikin 1.5 Ton AC from Reliance Digital in the year 2020 and now after 2 yr its not working properly. After registring Complaint Reliance Resq Team said "ther is problem in PCB in outdoor and which will cost around 9000. This is unethical within 2yr in the AC which cost 36000 rs gives maintenance of rs 9000.

When i booked service through website they called me from Pondicherry service centre R.S. Refrigeration service a service person came and said that he knows only how to clean then they said they will send another person which took a long time then a person come he said there is fault in pcb and they will order a new one then tried to fix a pcb which they said is new but it's not and said me that is fully damaged buy a new one then I told them it works for some time then it turns off they are like yea that is it is fully damaged then i raised a service request again some other new person came and said it's board fault then I told they checked with new board also but he said that might not be a new board . All the service people came from Daikin registered R.S. Refrigeration service a person from there own service centre is telling me that instead of new pcb they might have used old one . This how pathetic the service in Pondicherry it's been more that a month i have no solution to my AC and they didn't give me the completion certificate but collected money from me and when I asked it back he why did you give money without completion certificate. I am never going to buy any products from Daikin if still have them R.S Refrigeration service as Pondicherry service centre and I need my ac fixed at the earliest

Ac shi se kaam nhi kar rha hai ac chalne ke 30 min baad uska outdoor band ho jata hai indoor me green light beep beep karti hai cooling bilkul nhi karta hai gas full hai company me complaint dali hai but koi bhi nhi aaya abhi 10 days pehle hi new ac install kraya hai
Bhut khrab experience hai karpya dekhkar le service bilkul bekar hai

Complaint raised on 10apr.. engineer visited on 20 Apr.
Compressor faulty under warranty
Awaiting compressor.
Daikin team says . Aajayega to laga denge is a poor response.
Super hot and awaiting resolution from 17 days.

Registration number 26142303

@DaikinIndia I am Daikin customer in Surat since last 5 year. Made a complaint on 25th March. 2 different teams have been here for inspection. Both of them shown different issues and collected 1000 in fees without any solution.

One said that there is gas problem. Other said there is PCB problem. And both of them said that they will not take responsibility in case it doesn't work after spending 3000 for gas and 9000 for PCB. Talked to their boss (Abdul). Still, same response.

This is the peak time when AC is required and with this, we are not getting any response or progress. Could you please look into this.

Hi. This is the information for the complaint:
Ref id AHM[protected].
Cx id is.[protected]

concerned person requested to not complain and that they will resolve it soon. However, till this day there is no update. I don't think they care at all. Today they said that it might take upto 6 months. This is not what I heard for Daikin. This is the main season which requires AC. So, COULD YOU PLEASE SOLVE THIS ASAP

The name of the person handling our account is Abdul. City is Surat. We purchased from Vijay Sales Adajan.

Purchased a new daikin 1.5 ton 3 star inverter ac for my home. And its not cooling from day 1.
I have raised multiple complaints all they do is come from different agencies and check the pressure and leave, once the gas was flushed vacuumed and then refilled hoping to resolve the problem, it did not work either. Grill temp is around 15-16° on 24° temp set on ac, and it is the same on 18° also. The grill simply doesn’t blow enough cool air as i have compared to its competitors with same output and energy rating.. purchased another ac after 10 days from voltas ( of the same specs) and it cools way more than daikin. If voltas’s cooling is superior then daikin should stop claiming that its number1 ac manufacturer..

I bought ac on 03/04/2022 and today is 23/04/2022 till today no one has came to install ac upon raising several complaints, My refer id is 26237758.
My contact number is-[protected]

My 3 year old Daikin 1.5 Ton inverter AC was not cooling for last 2 weeks.

I had raised a service request on Daikin website with Ticket ID: 26149476 on 11/04/2022.

After pleading few times, an engineer from Daikin service partner Adrika Sales finally visited on 13/04/2022 to check the problem.

He informed that the outdoor PCB needs to be replaced for which I gave my agreement immediately.

On the same day I received a call informing me that the part has been booked and would be installed within 3-4 days.

It was been 10 days since and after numerous follow ups, I am now being told that the part is suddenly not available anywhere.

Further, I am not being told when the issue will be resolved.

I am still hoping for Daikin to look into this and the AC to get repaired asap.

We have installed Daikin AC in our Hospitals ICU and since 20 week we are requesting Daikin engineer Mr. Suraj but our problem is as it is. Daikin's AC services are not at all acceptable specifically in this region.

I have purchased Daikin inverter AC last month. The outer swing of the AC isn't working after the installation from 3days. I raised a query, talked to their customer care but none responded back. They always say that spare parts need to come from the main branch and they didn't receive yet. This has been the only answer from past one month. It is really pathetic to be a customer of Daikin. I seriously warn the company to replace with a new AC and respond back as soon as possible. Else serious action will be taken as it not a toy to just throw off. I appreciate a quick replacement and response from you

Daikin Service Request Ticket ID : 26256692
Date : 20/Apr/2022

Subject : Regarding quality control for Daikin PCB AC 250V 20A FU3
Desirable resolution of complaint : Refund of 4555.04 /- INR which is charged excessively due to bad quality PCB used in Daikin AC's

Incident Description : Daikin split AC 1.5 ton purchased on 08/03/2020 which I was using since last 2 years, this AC has some manufacturing problem which was observed intermittently. After lots of explanation and troubleshooting with Daikin service staff able to catch the problem with PCB AC 250V 20A FU3 weird behavior.

During the PCB investigation all 3 fuse (FU3) behavior observed, all 3 fuse (FU3) was was working as expected as per voltmeter readings, none touched the device except Daikin service staff.
M. S. Aircon Service Date and booklet No:
10/Mar/2020 booklet No: 4006
1/Mar/2021 booklet No: 3371
18/Apr/2022 booklet No: 664
20/Apr/2022 booklet No: 3423

Query : If all fuse are working as expected then how PCB can be faulty within 2 years where fuse used as a preventive measure in circuit, also user handed over the faulty PCB to technical service staff for further investigation for future betterment.

Expectation : User is unhappy with the way 4555.04 /- INR charged for a faulty device, and expecting refund for the same along with apology letter for the inconvenience.

Thanks,
Saurabh Srivastava

I would like to introduce myself as a loyal customer of Daikin who has been impressed with the quality of the air conditioner which I had for the past 6 years. After being impressed with the first AC, We as a family decided unanimously that we will go for Daikin Air Conditioner for the second time also as we have good service and quality with you.

Hence we bought an AC on[protected] with the same trust that was proven by Daikin in my past experience. I was also promised two free maintenance services by Daikin at the time of purchase which added to my confidence. Out of which, I was actually given only one service and the other service was not even offered.

On[protected], I had raised an issue with customer care stating that my AC was not working and a technician was appointed swiftly to look into the issue.

After investigation, I was told that the PCB board was not working and had to be replaced. I was asking if there was a warranty and I was told that PCB warranty is only for 12 months for AC which was bought before[protected]. However had I bought one month later, I would have got a 5 year PCB warranty on the same AC. Having a airconditioner for just 1.5 years and replacing a PCB board is probably unlikely behaviour in Daikin especially with my past history with Daikin on my previous ACs.

I do understand that company policies change over time and there are some collateral damages to some because of that.

I would like you to consider my repair under warranty this time as there is only one month of difference between my date of purchase and warranty policy change considering my loyalty to Daikin and the time difference between policy change.

Currently, I'm being charged for the PCB Board 6800 Rupees and for the labour charges 800 Rupees for buying the air conditioner one month earlier than the warranty policy.

Kindly request you to consider and give some exemption for my service under warranty.

Invoice Number IN-SMAB-21187
TN-SMAB[protected]

Product in warranty. Filed a complaint at customer care on 1 st april 2022.Issue not resolved till now.