Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Daikin 1.5 t inverter 3 star split ac, model no. DTKL50TV16V, RKL50TV16V. Sl no. ID : 0039881, OD ; 0109268 purchase date 13/04/2019. rs.40000/=
I complained for the issue mentioned in the subject 6 months back. Local technician came and attended the problem based on the direction of authorized daikin service center @ kumbakonam. he sorted out and concluded to replace the mother board. I asked him to do so. two months back technician from kumbakonam came along with local person and replaced so called new mother board. paid rs. 9000/= for the mother board cost apart from service charge. now, the ac unit is facing the same issue.
kindly ask the competent authority to send a skilled technician in order to service the ac unit and let it in working condition
Thanking you

Our split ac was not working so we called diakin service centre. The person who came to repair ac, he just had a look for less than a minute and said gas issue is there.he told us to pay rs550 just for having a look and doing nothing..he forced us to give money.we had no choice, we paid.tgis is wrong way to earn money.. why should we give our hard earned money for doing nothing? Have some fear of God atleast..give our money back..and stop looting people..

Ac is not working since 10th March 2022,
Your service department unable to detect the problem till now ( today is 31st March 2022 )
Last they visited on 26th March 2022 & informed me that on Monday I. e, on 28th March 2022 they will pick up the ac units for repair ( in daikin workshop), today is 31st March 2022 still no one comes to pick up the airconditioner.
Totally unprofessional approach towards the customer.
Highly disappointed with the service of Daikin.
Hope after getting this mail they will do something to fix the problem.

Thanks

I have purchased new air conditioner on 21 st Feb 2021 from Nagpur authorized dealer. It stops functioning on 22nd March 2022. I have submitted online complaint on 26 th March. A person from the company inspected it and diagnosed it with the failure of Out door PCB . Since it is 30 days more than a year he demanded Rs, 8000 for its replacement. I have not seen PCB failure of any co. in such a short interval of time. It was a faulty piece. Co. should replace it free of cost.

I have purchased AC by 21st March 2022 and installing date is 26th March 2022. After 1 day of installation AC does not working properly. Maybe any issue occurred by AC installation or else.
Please do anything for it ASAP and if you need any information for it please contact me.

Thanks,
Deepak Sharma
[protected]

Purchased Daikin Air Conditioner through Amazon on 26.03.2022. The Ref ID[protected]. The Daikin Service center peoples are telling that Technicial will come and installed the A.C . Called the Service Center on[protected] and they said that technician will come immediately and installed the A.C. But Not coming. please take action

I agree with the other consumer complaints regarding Daikin inverter AC. I HAVE CHANGED THE PCB twice original from Daikin spare parts again the PCB is not working.
The company should give some permanent solution to this common problem.The PCB itself costs Rs.7000.
Have a PCB repair option at a cheaper cost for the sake of their customers as it is their technical defect.As they dont want to recall the Ac's like cars.
Other brands priced much lower are running so well even after 15 years.
Was hoping Daikin would work even better.

I have raised a service request and the engineer from M S Air Con has visited and informed that PCB needs to be replaced. It's been 2 weeks now, and always been quoted that it's out of stock and not sure by when they would be getting it. It's peak summer and I have an infant. Need some immediate assistance. Customer service is useless as they are just redirecting the request to dealer. It's just moving in circlee....

My registered contact number is [protected]. I have raised a service request and the engineer from M S Air Con has visited and informed that PCB needs to be replaced. It's been 2 weeks now, and always been quoted that it's out of stock and not sure by when they would be getting it. It's peak summer and I have an infant. Need some immediate assistance. Customer service is useless as they are just redirecting the request to dealer. It's just moving in circlee.

This is to inform you that the daikin ac flap is repeatedly getting broken and there is no solution to resolve the same please do look into the matter Daikin India

I had made a service request in daikin india for my first ac service which company claim that it is free of cost but at the time of servicing the man who came for servicing only done dry service i.e he only clean the ac by cloth only and clean the filter under tap water they don't have any machine or water gun for servicing they said company offer only dry service if you want to clean your ac properly then they will charge 900+18% gst . my unit is still full of dust and a very bad smell came from indoor unit . i have also talk to customer care but they also denied for resolution.

His is to bring to your kind attention attention the extremely unprofessional and pathetic response by Daikin service team against my service request no 25886032, raised on 22nd of March 2022 for Customer Ref Id DEL[protected].Cx.
The product (1.5 tons window AC) was purchased on 11th April 2021 and is still under warranty but suddenly stopped cooling this season. Thats why I lodged a complaint with customer care number on 22nd of March 2022. I was augured that an engineer will visit the sit within 2 working days and resolve the issue. Since the product is under warranty there will be no issues in case of exchange or repair of any part of the AC as well.

But despite regular callas and follow ups the team kept delaying the visit and would assure the engineer will come today and then tomorrow and then today and so on so forth that disrupted my office schedule as I would often wait for their visit at home and not go to office. Finally the engineer showed up on 26th of March and told that the gas is leaking and he can't do anything. According to him any product within warranty is dealt by the specialist team and hence a separate team will visit later and mend the issue, which was quite frustrating.

Then again the circle of follow ups and calls and requests began as there was no response from service team for the visit by repair team. Somehow I caught hold of the concerned person who was supposed to visit from the call centre and he shows up on 27th of March 2022. Disappointment didn’t end as he told me that the engineer didn’t diagnose the issue properly and the main problem is of gas leakage because of some damage to the coil in the AC and it would need to be welded as well. The moment he came to know the product is in warranty, he declined to repair and insisted on replacement of the coil instead. I spoke to his boss and others in the team and requested to please repair if that’s a solution as heat is becoming unbearable and replacement will be altogether another round of follow up and waiting. But unfortunately the team left with no solution and told that the spare part will be made available my Monday i.e. 28th of March and the AC will be repaired on Tuesday.

It was only yesterday I called up again and got to know that the spare part is not yet received and will take few more day to be sourced and hence no certain time can be confirmed.
So, here I am. writing this long email with a heavy heart and utter disappointment as the my family and I are frustrated by Daikin’s service response in this time of the year.

With sincere hope I request you to please look into this matter and expedite the process or take necessary action at the earliest.

Key persons contacted so far:
Manoj Kumar : +[protected]
Jagdish : +91 [protected]
Shailendra : +91 [protected]
Inamul Haque : +91 [protected]

Request no : 25886032
Name: Swati Sharma

I bought 2 Diakin's AC this year and it is in the warranty period and now servicing is required but Diakin customer care service is pathetic they keep on giving the assurance that the Engineer will come but that does not happen.

I installed daikin splits with daikin gurgoan authorised service center mahadev aircondition after installation they gave me bill with pre told installation charge of 800rs which includes (all sorts of labour charge for installing)
2-Now comes the part where mahadev looted us i gave them my own copper wire n splits stand for which they charge me extra labour 250 for stand and 150 for wire ..what the heck man what comes in instalation if you have to charge labour extra ..
3- mahadev owner talked so badly, rudely and instruct labour that D-install ac if i do not give their looted charge of 400rs..at end i gave them 400rs which totally unfair 4-i will never suggest daikin .. n i do hope they will listen to my complaint do return 400 rs from their thug dealer..

Window Aircondioner 1.0 ton purchased on 14.4.2021 from Sheetal Air Condtion Engineers, 62- B Majitha Road, opp Nari Niketan& Massan, Hospital Amritsar
SR NO-9006771
FRWL 35Tv161
Bill no 03AIPPS4293J1ZP-593
HSN/SAC Code 8415
Date of Purchase -14.4.2021
Customer name - DR IPS Grover
AC is having electric current in the body

Daikin AC worked only 3months after i bought and it stopped working after that and till now daikin service centre repaired it so many times and kept with them for almost 6 months in a year but still issue is not resolved, i pretty doubt that service center people are not educated properly because when they are not able to fix the issue permanently then why there is a service centre, it's been near to 3years but no solution, I'm surprised that service center people ask me to operate AC in winter and rainy season, Daikin CEO sir think why i bought an AC with so much of cost because of the trust but I lost total trust and unnecessarily i wasted 60k for purchase and 14k for fixing the issue, I am fed up and frustrated with your AC, if you people are capable then fix the issue permanently orelse Don't, i have complaining about your AC many times but at the end result is it will not work, there is no response from customer care and zero service, if daikin is 100% true to their customers and if daikin value to their customers then prove it by fixing or by giving a new AC, I am frustrated sooooo much with this AC, call me on [protected]

AC remote not working raised complain on 03 rd MAR 2022 ( Complain ref :[protected] still there is no solution.

Inspire of raising numerous requests and calls to call a technician from Daikin, no one has ever turned up to acknowledge or repair the split AC... From which water is constantly dripping. Complain was assigned to unique Cool point Noida where the people are highly unprofessional. They just don't respect the time of customer. Every day they assures to send the technician but never sends anyone... Highly Disappointed from Daikin won't ever again buy Daikin... # mobile [protected]

Respected Sir

I want to draw your kind attention that I booked IInd Free service on 13.03.2022.The technicians visited on 14th March 2022.While initiating service of the aforesaid AC in the morning hour`s team complained that there is no gas in the unit .In the evening another technician visited & replaced the front coil panel & filled the gas. Despite doing the needful the unit failed to function. They reported that the unit is chocked & left from the site.

Today again team visited to fix the same issue but unable to do so. In addition one screw out of three is rusted & another one broken which was holding compressor. They tried to fix the screw with hammer but unable to set right.

I want to get this faulty or refurbished unit replaced with New unit asap since the previous faulty unit did not even cover the guarantee period, affected mental trauma to the consumer & affected repute of Daikin Company. I am also having 7 units of different brands but never come across such grievance. However I request Daikin to replace this unit asap since Summer season sets in.

Serial Number: 1.50 Tr WindowACfrwf50tv162(SS)DAIKIN purchased as per Invoice No.JBSES/21-
22/4 Dated 01/04/2021 from M/S Jagdish Electronics World Delhi .Code:07 in exchange of Old AC
under BSES Scheme

Note : Technician has left the opened/faulty unit at the premises with no unforeseen action on it. Now we are stuck with broken unit at my home which is still covered under warranty from Daikin.

Rgds
Arvind
[protected](M) [protected]

I purchased 2 Daikin AC's in Aug'2020. I also purchased a comprehensive AMC from them post completion of 2 free services in the first year. I experienced some cooling issues in one of the AC units for a few days so I raised a complaint with Daikin Customer Care. The technician visited my residence on 02/23/2022 and he informed me the coil had multiple leakages. This came to me as surprise/shock, how can a 18 month old AC have a coil leakage, especially when its a product like Daikin. He then informed me that coil is not a part of AMC and I would have to pay Rs.7, 000 if I had to replace the coil.

I immediately contacted the Mumbai office and spoke to Akash Salve (Regional Manager) about this and he advised me this should not happen. He mentioned he will speak to the Authorized dealer who visited my residence and look at the report. I followed up the next day on 24/2/22 and he advised me the coil is not in warranty but he will repair the coil. When I asked for the guarantee on the repair he said there would be no guarantee, plus he sounded as if he was doing a favor on me by repairing the coil. I requested him to do the replacement as such poor quality of product is not expected from Daikin. He hasn't responded to the replacement request yet which is the reason why I am reporting this grievance.

I've attached the job sheet for this complaint along with the original purchase bill.