Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

With in 2 year the AC Outdoor Unit PCB was fault with the cost of 11k as per technician, he changed it but still outdoor unit is not working. It's been almost 15 days my ac is not working. First It shows F3 error in remote so technician guys said to me it's sensor problem and he changed it but again same issue happen so then he said it's pcb problem so then he changed pcb also then now he said it's leakage problem so he fill up gas but still it's not working.outdoor unit still trip in 1 min.
Now total work quotation us appx 15k as per technician.
Didn't expect this from brand like daikin.

I am having my worst ever experience with Daikin.

We purchased a Daikin AC on 3/Oct 2021 from Amazon.in and got it installed. Filed a service request on 30/Mar as the cooling is poor, under Ref 25994781. Their agent PP Ent called asking Rs650 visiting charge - and said the cost of gas will be further Rs3450. This was even without checking if any problem in unit. Their rep visited on 31/Mar with an attitude problem, opened unit and asked for the same gas charge.

He agreed its under warranty and said as they didn’t install, we have to bear all charges. I told him will talk with their corporate office and get back. He then didn’t take 650, put back the cover of AC and sent a SMS that the work order is cancelled !

NOW THE AC IS WORKING WORST THAN WHAT IT WAS BEFORE HIS VISIT. I ALSO FOUND A SCREW ON THE FLOOR WHICH HE HAD REMOVED FROM AC BUT NOT FIXED BACK.

On 1st April, I spoke with customer service and narrated the whole thing. Mr Bhanu apologised and assured that a senior engineer will attend fast and ensure that it is repaired properly. He gave a new work Ref 26026377 and confirmed that I don’t need to pay anything and its under warranty still. I am sure the recording of this conversation will be in their system.

Same evening, PP Ent called and said we need to pay charges. I explained Daixin confirmed and promised to send a senior engineer too, and he can verify with his company.

Today 2nd April nobody came for the work. Mr Sachin from their customer service heard the whole thing and flip flopped for doing the work.. while he agreed Amazon wont tell customer to install with them, started quoting some fine print in their warranty etc. After more conversation, said his senior manager will call me and solve it. NO CALL FROM THEM AS OF POSTING THIS.

I am left holding a Daikin AC low cool AND worst than before, haphazardly installed with a removed screw by their own service personnel. And an unfulfilled promise by Daikin which has flip flopped in a single day. With such pathetic handling the trust in brand Japan has nosedived.

Please address above issues urgently.

Ac not working

Daikin 1.5 t inverter 3 star split ac, model no. DTKL50TV16V, RKL50TV16V. Sl no. ID : 0039881, OD ; 0109268 purchase date 13/04/2019. rs.40000/=
I complained for the issue mentioned in the subject 6 months back. Local technician came and attended the problem based on the direction of authorized daikin service center @ kumbakonam. he sorted out and concluded to replace the mother board. I asked him to do so. two months back technician from kumbakonam came along with local person and replaced so called new mother board. paid rs. 9000/= for the mother board cost apart from service charge. now, the ac unit is facing the same issue.
kindly ask the competent authority to send a skilled technician in order to service the ac unit and let it in working condition
Thanking you

Our split ac was not working so we called diakin service centre. The person who came to repair ac, he just had a look for less than a minute and said gas issue is there.he told us to pay rs550 just for having a look and doing nothing..he forced us to give money.we had no choice, we paid.tgis is wrong way to earn money.. why should we give our hard earned money for doing nothing? Have some fear of God atleast..give our money back..and stop looting people..

Ac is not working since 10th March 2022,
Your service department unable to detect the problem till now ( today is 31st March 2022 )
Last they visited on 26th March 2022 & informed me that on Monday I. e, on 28th March 2022 they will pick up the ac units for repair ( in daikin workshop), today is 31st March 2022 still no one comes to pick up the airconditioner.
Totally unprofessional approach towards the customer.
Highly disappointed with the service of Daikin.
Hope after getting this mail they will do something to fix the problem.

Thanks

I have purchased new air conditioner on 21 st Feb 2021 from Nagpur authorized dealer. It stops functioning on 22nd March 2022. I have submitted online complaint on 26 th March. A person from the company inspected it and diagnosed it with the failure of Out door PCB . Since it is 30 days more than a year he demanded Rs, 8000 for its replacement. I have not seen PCB failure of any co. in such a short interval of time. It was a faulty piece. Co. should replace it free of cost.

I have purchased AC by 21st March 2022 and installing date is 26th March 2022. After 1 day of installation AC does not working properly. Maybe any issue occurred by AC installation or else.
Please do anything for it ASAP and if you need any information for it please contact me.

Thanks,
Deepak Sharma
[protected]

Purchased Daikin Air Conditioner through Amazon on 26.03.2022. The Ref ID[protected]. The Daikin Service center peoples are telling that Technicial will come and installed the A.C . Called the Service Center on[protected] and they said that technician will come immediately and installed the A.C. But Not coming. please take action

I agree with the other consumer complaints regarding Daikin inverter AC. I HAVE CHANGED THE PCB twice original from Daikin spare parts again the PCB is not working.
The company should give some permanent solution to this common problem.The PCB itself costs Rs.7000.
Have a PCB repair option at a cheaper cost for the sake of their customers as it is their technical defect.As they dont want to recall the Ac's like cars.
Other brands priced much lower are running so well even after 15 years.
Was hoping Daikin would work even better.

I have raised a service request and the engineer from M S Air Con has visited and informed that PCB needs to be replaced. It's been 2 weeks now, and always been quoted that it's out of stock and not sure by when they would be getting it. It's peak summer and I have an infant. Need some immediate assistance. Customer service is useless as they are just redirecting the request to dealer. It's just moving in circlee....

My registered contact number is [protected]. I have raised a service request and the engineer from M S Air Con has visited and informed that PCB needs to be replaced. It's been 2 weeks now, and always been quoted that it's out of stock and not sure by when they would be getting it. It's peak summer and I have an infant. Need some immediate assistance. Customer service is useless as they are just redirecting the request to dealer. It's just moving in circlee.

This is to inform you that the daikin ac flap is repeatedly getting broken and there is no solution to resolve the same please do look into the matter Daikin India

I had made a service request in daikin india for my first ac service which company claim that it is free of cost but at the time of servicing the man who came for servicing only done dry service i.e he only clean the ac by cloth only and clean the filter under tap water they don't have any machine or water gun for servicing they said company offer only dry service if you want to clean your ac properly then they will charge 900+18% gst . my unit is still full of dust and a very bad smell came from indoor unit . i have also talk to customer care but they also denied for resolution.

His is to bring to your kind attention attention the extremely unprofessional and pathetic response by Daikin service team against my service request no 25886032, raised on 22nd of March 2022 for Customer Ref Id DEL[protected].Cx.
The product (1.5 tons window AC) was purchased on 11th April 2021 and is still under warranty but suddenly stopped cooling this season. Thats why I lodged a complaint with customer care number on 22nd of March 2022. I was augured that an engineer will visit the sit within 2 working days and resolve the issue. Since the product is under warranty there will be no issues in case of exchange or repair of any part of the AC as well.

But despite regular callas and follow ups the team kept delaying the visit and would assure the engineer will come today and then tomorrow and then today and so on so forth that disrupted my office schedule as I would often wait for their visit at home and not go to office. Finally the engineer showed up on 26th of March and told that the gas is leaking and he can't do anything. According to him any product within warranty is dealt by the specialist team and hence a separate team will visit later and mend the issue, which was quite frustrating.

Then again the circle of follow ups and calls and requests began as there was no response from service team for the visit by repair team. Somehow I caught hold of the concerned person who was supposed to visit from the call centre and he shows up on 27th of March 2022. Disappointment didn’t end as he told me that the engineer didn’t diagnose the issue properly and the main problem is of gas leakage because of some damage to the coil in the AC and it would need to be welded as well. The moment he came to know the product is in warranty, he declined to repair and insisted on replacement of the coil instead. I spoke to his boss and others in the team and requested to please repair if that’s a solution as heat is becoming unbearable and replacement will be altogether another round of follow up and waiting. But unfortunately the team left with no solution and told that the spare part will be made available my Monday i.e. 28th of March and the AC will be repaired on Tuesday.

It was only yesterday I called up again and got to know that the spare part is not yet received and will take few more day to be sourced and hence no certain time can be confirmed.
So, here I am. writing this long email with a heavy heart and utter disappointment as the my family and I are frustrated by Daikin’s service response in this time of the year.

With sincere hope I request you to please look into this matter and expedite the process or take necessary action at the earliest.

Key persons contacted so far:
Manoj Kumar : +[protected]
Jagdish : +91 [protected]
Shailendra : +91 [protected]
Inamul Haque : +91 [protected]

Request no : 25886032
Name: Swati Sharma

I bought 2 Diakin's AC this year and it is in the warranty period and now servicing is required but Diakin customer care service is pathetic they keep on giving the assurance that the Engineer will come but that does not happen.

I installed daikin splits with daikin gurgoan authorised service center mahadev aircondition after installation they gave me bill with pre told installation charge of 800rs which includes (all sorts of labour charge for installing)
2-Now comes the part where mahadev looted us i gave them my own copper wire n splits stand for which they charge me extra labour 250 for stand and 150 for wire ..what the heck man what comes in instalation if you have to charge labour extra ..
3- mahadev owner talked so badly, rudely and instruct labour that D-install ac if i do not give their looted charge of 400rs..at end i gave them 400rs which totally unfair 4-i will never suggest daikin .. n i do hope they will listen to my complaint do return 400 rs from their thug dealer..

Window Aircondioner 1.0 ton purchased on 14.4.2021 from Sheetal Air Condtion Engineers, 62- B Majitha Road, opp Nari Niketan& Massan, Hospital Amritsar
SR NO-9006771
FRWL 35Tv161
Bill no 03AIPPS4293J1ZP-593
HSN/SAC Code 8415
Date of Purchase -14.4.2021
Customer name - DR IPS Grover
AC is having electric current in the body

Daikin AC worked only 3months after i bought and it stopped working after that and till now daikin service centre repaired it so many times and kept with them for almost 6 months in a year but still issue is not resolved, i pretty doubt that service center people are not educated properly because when they are not able to fix the issue permanently then why there is a service centre, it's been near to 3years but no solution, I'm surprised that service center people ask me to operate AC in winter and rainy season, Daikin CEO sir think why i bought an AC with so much of cost because of the trust but I lost total trust and unnecessarily i wasted 60k for purchase and 14k for fixing the issue, I am fed up and frustrated with your AC, if you people are capable then fix the issue permanently orelse Don't, i have complaining about your AC many times but at the end result is it will not work, there is no response from customer care and zero service, if daikin is 100% true to their customers and if daikin value to their customers then prove it by fixing or by giving a new AC, I am frustrated sooooo much with this AC, call me on [protected]

AC remote not working raised complain on 03 rd MAR 2022 ( Complain ref :[protected] still there is no solution.