Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Hi,

I bought a split ac 4 years back. It wasn't cooling so got service for gas refill done by Daikin. While doing gas refill, they found service valve was not working, so they replaced it and did not even return the faulty one.After service valve change Daikin found PCB was not working. So I asked for the mto put in a request to get new PCB. However, it has been 2 weeks and still new PCB has not been sent by Daikin.
If we call customer care numbers, IVR asks to submit a request online. Customer care numbers trried:
[protected] /[protected]

If I call Daikin's technician directly on[protected], they keep on saying we will get pcb today and send technician tomorrow to install. It has been going on for 2 weeks.

Such pathetic service being rpovided by Daikin. They are just fooling customers with their services.

Please assist.

I brought a new Daikin Split AC for my parents on 12 April 2022 and got it installed on 15 April 2022. The ac even after working for 30 min didnot do any cooling. My parents are facing inconvenience. I am using O general and Bluestar AC. I request you to take actions immediately as I have never expected such poor show from such a good brand like Daikin. I request to please act immediately so my parents are not in pain because of this ac and the summer.
Invoice no. IP/R-0522/22-23
Model no. SAC DAIKIN S.AC FTKT50UV16V. Sourabh Dey

Such a horrible service from Daikin. From last 2 month my ac is not working. I am waiting for pcb part from last one month and pune service provider send me wrong pcb part after one month waiting. What kind of service you give to your customers. Such a shamefull company. Im going to file a complaint against Daikin in consumer court.

I purchased AC in the year 2020.My AC is not cooling more than one month elapsed I book a service request no 25785548 on 13.3.22 which was attended by Sri Nath Tech Kanpur UP. They close the request with out resolveing the problem. When I raise the matter to higher official the service provider took my both unit for checking at workshop after three days they install the unit but problem is not resolve.
Please help me for resolving my AC cooling problem.
Thanks

My registered mobile number complaint is [protected], .i am from delhi..pitampura. I'm using Daikin AC, 1.5 ton almost four year, I'm booking complaint ac is not working, we try many calls to shefali enterprises..but no put up phone..after 4 days..service person come to my home and removing panel board and said problem is pcb..keep it him and said 2 or 3 days want to more to solve it... today is 5th day, still not responding what happened what problem, how much time taken for clearance. Many time I'm asking but no response . What type of service is this ?very bad service given by daikin.due to their bad service dealers shefali enterprises..

No proper communication
No proper answer
No proper reply...

Bought 2 Acs from Daikin, but rarely used and still in warranty not even 4 months old, one of them stopped working in march, technician said it was gas leak due to improper installation by daikin, got the problem resolved by refilling gas, after 20 days same ac stopped working, technician said need to replace circuit board, its on 26 march its 6 April now still my ac stripped and left in balcony, its almost 2 weeks either customer care or the dealer don’t know when part will come and my ac will be fixed, its peak summer now, i wish i have not opted for daikin, the authorised dealer response is not at all professional, moreover i contacted regional office even they can’t do anything, @Daikin India why advertise false service ads when u can’t fix a ac even after a week, and make me suffer like this, i will make sure that my friends and family won’t buy ac’s from daikin so that they wont suffer the way i’m now. My ticket number:25939776

I'm MARIRAJAN from thirumayam, Pudukkottai district, I'm using Daikin AC, 1.5 ton almost one year, I'm booking complaint ac is not working, service person come to my home and removing panel board and keep it him yesterday, still not responding what happened what problem, how much time taken for clearance. Many time I'm asking but no response . What type of service is this ?

No proper communication
No proper answer
No proper reply...

2017 i have purchase jtkm35srv16 ac
after 4 years i request daikin service for cooling problem. Service person found its a pcb fault, but ac running still running. But not cooling 100%.After 1 year again i have send mail for replacement.Dealer said it will take one week. But within two days they said pcb ready and 1 only 1 month warranty. My qustion is pcb really from daikin ? than why no warrenty for valuable product ? how i identifi pcb new & its daikin supplied product.Now i going to purchase other daikin ac only after clarification for above message.Daikin has no transparency
[protected]
[protected]

Model no. DTKL50TV16U
Pitched the Split AC in 2018. Suddenly the outdoor unit starts cutting out randomly. Daikin technician visited from M/s Cool Care and said the outdoor unit needs to be serviced and charged ₹1050. Still the problem did not resolve. Sr. Technician visited 2 days later and said outdoor unit PCB is faulty and needs to be replaced. The dealer says this part is costing ₹11, 000 and is not available currently pan India. No time has been provided for its availability. Company should do something. Customer getting harassed. Have to bear extreme heat as AC is useless due to faulty part and no replacement. Please do something.

With in 2 year the AC Outdoor Unit PCB was fault with the cost of 11k as per technician, he changed it but still outdoor unit is not working. It's been almost 15 days my ac is not working. First It shows F3 error in remote so technician guys said to me it's sensor problem and he changed it but again same issue happen so then he said it's pcb problem so then he changed pcb also then now he said it's leakage problem so he fill up gas but still it's not working.outdoor unit still trip in 1 min.
Now total work quotation us appx 15k as per technician.
Didn't expect this from brand like daikin.

I am having my worst ever experience with Daikin.

We purchased a Daikin AC on 3/Oct 2021 from Amazon.in and got it installed. Filed a service request on 30/Mar as the cooling is poor, under Ref 25994781. Their agent PP Ent called asking Rs650 visiting charge - and said the cost of gas will be further Rs3450. This was even without checking if any problem in unit. Their rep visited on 31/Mar with an attitude problem, opened unit and asked for the same gas charge.

He agreed its under warranty and said as they didn’t install, we have to bear all charges. I told him will talk with their corporate office and get back. He then didn’t take 650, put back the cover of AC and sent a SMS that the work order is cancelled !

NOW THE AC IS WORKING WORST THAN WHAT IT WAS BEFORE HIS VISIT. I ALSO FOUND A SCREW ON THE FLOOR WHICH HE HAD REMOVED FROM AC BUT NOT FIXED BACK.

On 1st April, I spoke with customer service and narrated the whole thing. Mr Bhanu apologised and assured that a senior engineer will attend fast and ensure that it is repaired properly. He gave a new work Ref 26026377 and confirmed that I don’t need to pay anything and its under warranty still. I am sure the recording of this conversation will be in their system.

Same evening, PP Ent called and said we need to pay charges. I explained Daixin confirmed and promised to send a senior engineer too, and he can verify with his company.

Today 2nd April nobody came for the work. Mr Sachin from their customer service heard the whole thing and flip flopped for doing the work.. while he agreed Amazon wont tell customer to install with them, started quoting some fine print in their warranty etc. After more conversation, said his senior manager will call me and solve it. NO CALL FROM THEM AS OF POSTING THIS.

I am left holding a Daikin AC low cool AND worst than before, haphazardly installed with a removed screw by their own service personnel. And an unfulfilled promise by Daikin which has flip flopped in a single day. With such pathetic handling the trust in brand Japan has nosedived.

Please address above issues urgently.

Ac not working

Daikin 1.5 t inverter 3 star split ac, model no. DTKL50TV16V, RKL50TV16V. Sl no. ID : 0039881, OD ; 0109268 purchase date 13/04/2019. rs.40000/=
I complained for the issue mentioned in the subject 6 months back. Local technician came and attended the problem based on the direction of authorized daikin service center @ kumbakonam. he sorted out and concluded to replace the mother board. I asked him to do so. two months back technician from kumbakonam came along with local person and replaced so called new mother board. paid rs. 9000/= for the mother board cost apart from service charge. now, the ac unit is facing the same issue.
kindly ask the competent authority to send a skilled technician in order to service the ac unit and let it in working condition
Thanking you

Our split ac was not working so we called diakin service centre. The person who came to repair ac, he just had a look for less than a minute and said gas issue is there.he told us to pay rs550 just for having a look and doing nothing..he forced us to give money.we had no choice, we paid.tgis is wrong way to earn money.. why should we give our hard earned money for doing nothing? Have some fear of God atleast..give our money back..and stop looting people..

Ac is not working since 10th March 2022,
Your service department unable to detect the problem till now ( today is 31st March 2022 )
Last they visited on 26th March 2022 & informed me that on Monday I. e, on 28th March 2022 they will pick up the ac units for repair ( in daikin workshop), today is 31st March 2022 still no one comes to pick up the airconditioner.
Totally unprofessional approach towards the customer.
Highly disappointed with the service of Daikin.
Hope after getting this mail they will do something to fix the problem.

Thanks

I have purchased new air conditioner on 21 st Feb 2021 from Nagpur authorized dealer. It stops functioning on 22nd March 2022. I have submitted online complaint on 26 th March. A person from the company inspected it and diagnosed it with the failure of Out door PCB . Since it is 30 days more than a year he demanded Rs, 8000 for its replacement. I have not seen PCB failure of any co. in such a short interval of time. It was a faulty piece. Co. should replace it free of cost.

I have purchased AC by 21st March 2022 and installing date is 26th March 2022. After 1 day of installation AC does not working properly. Maybe any issue occurred by AC installation or else.
Please do anything for it ASAP and if you need any information for it please contact me.

Thanks,
Deepak Sharma
[protected]

Purchased Daikin Air Conditioner through Amazon on 26.03.2022. The Ref ID[protected]. The Daikin Service center peoples are telling that Technicial will come and installed the A.C . Called the Service Center on[protected] and they said that technician will come immediately and installed the A.C. But Not coming. please take action

I agree with the other consumer complaints regarding Daikin inverter AC. I HAVE CHANGED THE PCB twice original from Daikin spare parts again the PCB is not working.
The company should give some permanent solution to this common problem.The PCB itself costs Rs.7000.
Have a PCB repair option at a cheaper cost for the sake of their customers as it is their technical defect.As they dont want to recall the Ac's like cars.
Other brands priced much lower are running so well even after 15 years.
Was hoping Daikin would work even better.

My registered contact number is [protected]. I have raised a service request and the engineer from M S Air Con has visited and informed that PCB needs to be replaced. It's been 2 weeks now, and always been quoted that it's out of stock and not sure by when they would be getting it. It's peak summer and I have an infant. Need some immediate assistance. Customer service is useless as they are just redirecting the request to dealer. It's just moving in circlee.