Datawind Innovations Complaints & Reviews

Hi I have received barand new Ubislate 7C+ tab from Datawind on 18th Aug 2013. But the Tab is not working at all. When I switch the power button on, some image is showing but it's not progressing ahead for logging on. I have charged the Tab for more than 10hrs but when I remove the charger, the Tab gets switched off. Below are the details of my Tab. Device Number: IMEI[protected] My Contact Number: 91 [protected] Thanks Nagaraj B

I have booked/purchased a device UBISLATE 7C+(Edge) from DATAWIND LTD. via internet medium, which was delivered to me on 22nd July 2013 along with Invoice No. AMBD07200029 amounting to Rs. 4999/- + Rs. 200/- for Shipping (in all totalling Rs. 5,199/-) which is payable at the time of delivery, I’ve paid the said amount to the person who delivered the device to me. And after opening the parcel & after following the procedure prescribed in the Quick Start Guide comes with the Device, it is found that the device is not detecting Sim Card(s) & the device can only functions(Start) when the charger is plugged-in, but whilst removing (plugging-out) the charger the device stops functioning & the device is turned off.

Company Name: DATAWIND LTD.
Contact Person: DATAWIND LTD.
Address: 563 Baba Deep Singh Complex, East Mohan Nagar, Amritsar -143001
State: Punjab
City: AMRITSAR
Pincode: 143001
Telephone No:[protected]
Mobile:
E-mail: [protected]@datawind.com; [protected]@datawind.com; [protected]@datawind.com

It is also pertinent to mention here that I reported the above problem at DATAWIND LTD. Technical Support Number[protected] also send them mail on the above mentioned email address on 23rd July, 2013, whereas some instructions were given to me which were performed by me, but same rest with no fruitful result, hence this complaint.

In the aforementioned circumstances, I, hereby request you to register my complaint & if possible take penal action against such cheaters & replace the device UBISLATE 7C+(Edge) with booking ID PM868CAD9DBC, Invoice No. AMBD07200029 dated 20.07.2013 with the New device functioning properly or to direct them to refund my money immediately.

I have already complainte regarding the same but did not find any resolution my COMPLAINT NO: 0005654/2013

Regard’s
NARENDRA KUMAR OSWAL
Advocate
Flat No. 105, Rashi Apartment, O/8, H.I.G. Colony, Indore (M.P.
Contact No.: [protected]
Invoice Number: AMBD07200029
Booking ID PM868CAD9DBC
Telephone No: [protected]
Mobile: [protected]; [protected]
E-mail: [protected]@gmail.com

Hello,

Today(17Aug13) i received Datawind Ubislate 7C+ tablet from Datawind Innovation Pvt Ltd.
After starting the tablet i see that its display is cracked inside. After seeing bad display i called their customer number[protected] but their is no response from them, customer number is always busy.
Please help me for resolving this issue.

Details o[censored]bislate:
Invoice No: AMDV08131872
Order Id/AWB No: [protected]

Thanks,
Sagar Patil

I had made a payment of Rs. 2999/- in January 2012 as advance for ubislate 7 vide ref no. PMB67A7CCE. The original delivery date was March 2012. The date was extended several times and every time a standard reply was that it is under process. They have also provided false courier details to delay the process. In Nov 2012, offer was made for an upgraded version to be delivered in 10 days. I had accepted the offer in the hope that finally the product may be delivered vide ref no PMB7D0C86BAG. Most of the times there was no reply to the mails sent to them. After so much of delay and delivery no where to seen, I finally asked them to refund the amount and provided them the bank details for refund. It has been almost six months and the company has not been able to process the refund. Probably company is enjoying the benefits of interest free advances of so many persons and intentionally delaying to forfeit the advance itself.

Hi,

This is with reference to malfunctioning of my Ubislate 7C+ delivered on
14th Aug'13.

On the very first day of delivery, the battery was not charge

With respect to my problem i have tried many times on your customer care
no. but nobody pick up the phone.

Kindly let me know address of your service center in ahmedabad or Tell me the
process to replace the tablet or to rectify the issue.

Hope to hear a positive response from your side!!!
hiren soni
[protected]

I just bought Aakash tablet on 14th August 2013. Dated on Bill is 12th August 2013. But My Aakash UbiSlate 7C+(EDGE) its Touch is not working at all and my phone is in warranty so i want it to be functional or replaced. is there any Authorized Service Center in Mumbai so that i can have it done.

The No #[protected] is busy every time i dail.

do call me or reply me on my mail ID ashish.[protected]@gmail.com

Team Datawind,

I ordered for ubislate 7C+ edge. My order is paid online and confirmed on july 30. My order no. is PMD14DDB8C1E. I was said that my order will reach me within a week. I am checking my order status since the I got confirmation mail. The only status I am seeing since then is "Status of your Ubislate7Cpeg_kbc is Ready to Dispatch". Please send my order ASAP or cancel it and process for refund.

Sanjay Patel

Dear Sir/Mam,
I have received a Ubislate 7 C+ on the date of 4th of July 2013
through online purchase. The cash payement of Rs. 5200 had been made to the
JAVAS courier on the same day. The details of the Instrument are:
Invoice no.: AMJAVS06290585
Serial no. : UBISLATE 7C+.20121220
Instrument is having the following defect:
1. Sound speaker not working.
2. Flow of current charging point.
3. Cover of sim card and memory card is loose
I have courier the instrument in its original box to their Amritsar office by Maruti Air courier Courier no.[protected] for rectification has reached to them on 15 july but till now i havn't got any revert.

Regards
Dev Ashish Banafer
[protected]

I booked ubislate7c+ with leather cover on 02 august 2013. order id is PM6298353CD4. i paid full amount online. i received the confirmation mail on same day assuring me that the product will be delivered in 72 hrs.(reply is common). i received a phone from their customer care and the lady told me the product cannot be delivered at your location. i changed the delivery address. new address was of ghaziabad. later she assured me that i will receive my order in next 3 to 4 days. i checked my order status on datawind website. showing that the order is ready to dispatch. after 13 days i again checked my order status. but to my surprise no status is shown now. i am very frustrated with their customer care service. they don't pickup phones. they don't reply to emails. it is very difficult to trace the money and order. it seems that they are fraud. please help me.

Amit

My tab is did not provide service center

my name is mohamed irfan. I have send my tab to service center on 27/APR/2013,through the X PLUS COMMUNICATION at SALEM,TAMILNADU. My complaint number is DWIABZ[protected]WW.

Still now they did not responds me in call to know the status of the tab, always did not answer my call.

In warranty card they mentioned “the tab provide within one month”, but still now did not provide me the tab from service center.if i call a X PLUS COMMUNICATION at SALEM,TAMILNADU they said DATAWIND. KINDLY I WANT JUSTICE.

I had send my Ubislate7c+ IMEI No. [protected] on 24/07/2013 to Datawind Innovations Pvt. Ltd. 563 Dhan Dhan Baba Deep Singh Ji Complex, East Mohan Nagar, Amritsar-143001, for replacement as the device was a damaged product. I have been told previously that it would be returned to me within 15 days but I am not getting any information regarding the replacement still today which is almost 21 days. I had tried many times to contact them to their customer service number [protected] but they are not responding me. Pls help me to solve my problem, so that I would get my device replaced.

Order NO PMD5049958D1,

I have ordered Ubislate 7C+ ( Akash 3) on 21/7/2013 based on their e mail & promise to dispatch tablet within 72 Hrs.I have paid thru my credit card but till date they have not delivered product.I have written Nos of e mail & made Phone call but they are not responding.The company is mis saling product using Govt of india name & it is fraud.They using consumer money for there own interest.I have asked to refund my money but No response I am getting.Some of mails are getting bounce due quata exceed in there mail box.i am sure lot consumer writing complain & even they are not bother to response to there mail.I am sure it is online fraud created by using govt of india name.

Pl help me to get my money back or product.my mails communication are attached here with..
Why you delaying refund.I am requesting you to refund my payment on ground that you have failed to deliver product on time.I do not accept any deduction since it is failure at your part.Fails to do so I will take legal action against you.
[protected] Forwarded message[protected]
From: Umesh Shah <[protected]@gmail.com>
Date: Fri, Aug 2, 2013 at 12:08 PM
Subject: Re: Ubislate7C+(EDGE) with LeatherCase Pre-Booking Order Confirmation
To: Aakash <[protected]@datawind.com>, [protected]@datawind.com

Now I do not standard reason for delay in dispatch or refund.Either dispatch today or refund today?.

If you are such a poor delivery system for product which you claim in ready stock is just cheating customer & holding payment for long.

I am also forwarding all my mail communication ministry of HRD on ground you using name of Akash project to fool people.



On Thu, Aug 1, 2013 at 4:47 PM, Umesh Shah <[protected]@gmail.com> wrote:
Pl update status of dispatch.Delayed long .I am loosing my patience now.
[protected] Forwarded message[protected]
From: Umesh Shah <[protected]@gmail.com>
Date: Wed, Jul 31, 2013 at 4:15 PM
Subject: Re: Ubislate7C+(EDGE) with LeatherCase Pre-Booking Order Confirmation
To: Aakash <[protected]@datawind.com>

No one contacted me on my mobile No.I have given all information at time of ordering what you are asking now.Again I am writing my address as under

Umesh Shah
24/9,Chemical staff colony,
Birlagram,Nagda,PIN 456331,
Dist : Ujjain( MP).
Mob No [protected],[protected].

Hope now this is in order but i have provided all these information without which how can accept online order.Pl confirm me dispatch details otherwise I forced to cancel the order.

On Wed, Jul 31, 2013 at 2:27 PM, Aakash <[protected]@datawind.com> wrote:


Dear Umesh,

We regert for the inconvenience caused due to delay.We are trying to contact you for many times but you are not responding.Kindly share your details current address,contact no along with your area pin code,where you want the device to be delivered and where(blue dart,ecom,delhivery) courier services are available as well as share your device type.

Regards
Datawind Support Team
(PH[protected]

Manufacturer of LCAD AAKASH Tablet


From: Umesh Shah [mailto:[protected]@gmail.com]
Sent: Thursday, July 25, 2013 3:19 AM
To: Datawind
Subject: Re: Ubislate7C+(EDGE) with LeatherCase Pre-Booking Order Confirmation

from Last four days status is ready to dispatch.how long it take to dispatch my order.Any further delay is not acceptable for item ready stock as per your website.

On Sun, Jul 21, 2013 at 10:48 PM, Datawind <[protected]@datawind.com> wrote:

Dear UMESH SHAH

Thank you for Your PreBooking o[censored]bislate7C+(EDGE) with LeatherCase.

Your booking ID is PMD5049958D1. Kindly save it for future reference.
You will receive your Ubislate7C+(EDGE) with LeatherCase as per your Online Payment in the timeframe specified..

You can check your order status by visiting http://www.ubislate.com/device-specification/status.html
For logistics enquiries, please email us at [protected]@datawindsales.info

Many thanks for your confidence in Datawind and your continued support. We look forward to having you as our long term customer regardless of the product you choose to move forward with.

Regards,
Team Datawind

Ref: Booking ID "PMFFF2E"
Sub: Non-Delivery inspite of Full Pre-Payment as per Pre Booking Confirmation.

With reference to above, i have made a pre-payment and i was contacted through Telephone on 23.06.2012 for Confirming the Address for Delivery.
As per Pre-Booking Confirmation also, since i have made a Pre-Payment, a Confirmed Delivery by June End is Promised. Attached Please find the Copy of the same.
However, i have still not received the same and no one replies on the number from which i was contacted i.e. +91 [protected]

Kindly Help me in this regard.

Thank You

Sir i purchsed ubislate 7c+tablet (aakash3) from officical website o[censored]bislate (http://www.ubislate.com/ubislate/index.html) but when i get my order on my hand it was diffective product….now i have bill of that product with me…but customer care are not responding they are not reciving my call..or not getting any kind of responce from there site..i have 1 year warrnty on my product …..

ADDRESS OF COMPNY IS

DATA WIND INNOVATION PVT LTD
Plot no-5, Rangpuri,
Near Hotel Radission Blue
Mahipalpur N.H. -8
New Delhi
Tel no-[protected]
C.S.T No -[protected]

i just got my tablet on hand and on first day i when i start my tablet all screen goes whight….when i try to call on customer care number there are no one to recived to call…i wont get ny kind of information about service center or ny thing ….!!!! I WANT REFUND OF MY MONEY OR NEED NEW FRESH TABLET AS SOON AS POSSIBLE ….THANK YOU.!!

MY SELF:JASWANT KANTEVALA

address:
863 adarshnagar society,
sector-24
Gandhinagar,gujarat,382024
Gandhinagar
pin code:382024

Telephone:[protected]

I purchased a UbiSlate7C+ on 21-Feb-2013, Invoice No. AMFEX02210218
UbiSlate7C+, IMEI [protected]


My UbiSlate7C+ is not working at all.

It was sent to your Amritsar address on 1 June 2013 for repairs, insured courier at a cost of Rs. 572/-
received back on 25th June 2013. It worked for a couple of hours and then stopped working again.

Right from day one, it was heating up, so much so that it was difficult to hold in hand while using it for more than a few minutes.
The screen used to fad-out, the device will suddenly reboot itself, it will get locked in th initial "DataWind" logo, etc.

I have sent the following e-mail to techsupport <[protected]@datawind.com>, "Supportin(JK)" <[protected]@datawind.com>
on Aug 4, 2013, but there is no reply or phone response.
[protected][protected][protected][protected][protected]
purchased on 21-Feb-2013, Invoice No. AMFEX02210218

UbiSlate7C+, IMEI [protected]

My UbiSlate7C+ is not working at all.

It was sent to your Amritsar address on 1 June 2013 for repairs, received back on 25th June 2013. It worked for a couple of hours and then stopped working again.

I have sent e-mails regarding this to your techsupport on
26th June
30th June
7th July (with snap-shots of the screens showing fading of images)
10th July

I have also given my Mobile No. to you, on your asking for it.

but there is no reply from your side.

Please arrange to replace this device immediately or rerurn my money
as your Tablet is totally unusable.
[protected][protected][protected][protected][protected][protected]
There seems to be basic hardware design problems with this Tablet.
On top of it, DataWind has no service center anywhere except Amritsar.
There phone based customer service is of no use, as most of the time they do
not pick up the phone.

I have read various complaints in this Forum and the replies from DataWind.
Their suggestion to contact their techservice is useless, as they do not help.
They even do not replay to e-mails.

I am totally disgusted with this device, and their manufacturer. I wonder what
will happen to millions of Akash Tablets, which GOI has decided to make available
to school children at low cost.

I would not recommend it to anyone for purchase, unless you have Rs. 5000/-
to be thrown away.

(I am a computer engineer, and know what I am talking about. I am too busy to
pursue this matter in a Consumer Court, otherwise I would have done so.)

i ordered for ubislate 7+ (order no PNDD9F8 against cheque HDFC 107284) in june 2012 and everytime i would call them they have been replying saying the tablet will be delivered next month and later they said were ready to offer you ubislate 7c and more months passed and now they are saying they are ready to offer ubislate 7c+ and everytime i call to ask to status of delivery they say u will receive the product within 15-20 days i am really pissed off with them. this is too much!

I have booked ''Akash Tablet with KeyboardCase". online on Dt.[protected] and confirmed by Datawind company at Amritsar by order ID is "PMFC622" and promise me to delivered my Tablet within 72hrs. But i have not received my Booked Tablet till now. I have contact several times to the company but no proper response.
Rajeev Ranjan Email- [protected]@yahoo.co.in

My ubislate UB/7c+ tablet touch screen has been broken within month of received tablet. i m trying to register my complaint for repair on customer care cell no but no response is there & no other procedure shown on its website..............so now what i have to do............

manoj agarwal
[protected]@gmail.com

its been one day(4/5/2013) since the Device(Ubislate 7C+) is been shipped .Initially The first day it took lot time to switch it on and i used device for one day with good condition next day i put the device under charge and when i woke this morning touch is not working so i was not able to shutdown so i kept for some time and when i restarted noting was working.I bought this device with lot of difficulty.To contact them and find solution it took 15 day to tell them send device to amrister .It has 45days from the day the have sent my device (22nd June, 2013.) to Datawind office .It has been informed that with in 20 days i will get the status but till now i did not get any status about my device the device id is IME[protected] .All my money goes waste when i sent email to [protected]@datawind.com it show your quota is over please let me know how to contact at the customer support . customer support is also not toll free.When i call them they say let me check and tell at last nothing they replay.Friends i brought this with lot of difficulty and even while sending device to repair i borrowed money and then i sent the device.At last i dont know what to do.Please help me friends all my money goes waste.Please reply for my sorrows......My Contact no is +91 [protected]

dear sir,

i purchased ubislate 7c+ ,it was delivered to me 6 months back imei
#[protected]
.unfortunatly i experianced different problems so i send that piece to amritsir
office 3 times .they repaired and sent me back 2 times.third time i send that
piece on apr 28-2013 by post ,they recieved on 2nd may in amritsir.but so far they
didnt send me back.i called several times to call center ,they just replied you
will get in one week it is under dispatch.im really having problem with that piece
,plz send me new one ,or refund my money,or i will seek legal action.

sabbella seshareddy
post-konkuduru
d,no-2-187
biccavolu mandal
RAJAHMUNDRY CITY

eastgodavary dist,a.p
pin-533345

phone -[protected]

EMAIL ID: [protected]@rediffmail.com