PROBLEM:
I have a received a tablet from DATAWIND INNOVATIONS PVT LTD, AMRITSAR after awaited for long 11 months, That Tablet screen is fully scratched and had worked only for few hours, after that it is displayed only the ANDROID LOGO,
Checked with customer care, per their instruction, i returned the scratched not working tablet to their mentioned address through SPEED POST,
Today they have called me and asked me to pay Rs.1500, as they received the tablet with broken screen.
I AM NOT READY TO PAY ADDITIONAL AMOUNT FOR AAKASH TABLET.
QUESTION:
IF YOU DATAWIND SEND ME THE BRAND NEW GOOD SET AT THE FIRST DELIVERY, WHY ALL THESE ARE HAPPENING? IF SENDING TABLET WITH FULL OF SCRATCHES , THEN THE PROBLEM IS YOURS. ALSO IT WONT WORK MORE THAN TWO HOURS. THEN ITS NOT OUR MISTAKE, THAT TOO YOUR PROBLEM ONLY, ALSO I WAITED FOR ALMOST A YEAR AND FINALLY I LOST MY TIME AND MONEY WITH YOU.....
Dec 23, 2022
Complaint marked as Resolved
We have already dispatched your device through Fedexcourier.Your AWB no is LI0066548 .For any queries, Kindly drop us email on [protected]@datawind.comand your matter will get resolved ASAP.
With Regards,
Datawind Innovations