Datawind Innovations — Problem in datawind tab

Chetankrmishra

from Pune, Maharashtra

Address:

Bharuch, Gujarat, 392001

I purchased datawind tablet 7C- Plus on dated 20/12/15 from Naptol but suddenly it stopped getting charged on 26/02/15. I contacted customer care and after long discussion got a Ticket ID is 0229GT65802 and details of its franchisee service center. Now I could manage the time and render that tab to service center which confirm that I will get the problem resolved in 20 - 22 days. I have no other option except keep on waiting. Hence I request all would be customers of this company that please rethink twice before purchase as it may kill your time and money when you will have to run around service centers or consumer forums.

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Datawind Innovations customer support has been notified about the posted complaint.

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Comments

Datawind Innovations Customer Care

Verified Support

Dear Chetan Kr Mishra,

Greetings of the day.

Thank you for confirming that you have already submitted your device at service centre. The usual time for repairs and transit is around 2 weeks. Be rest assured that we will hand over the device to you after repairing as soon as possible.

Please feel free to contact our support number at [protected].

Thank you for your patience and cooperation.

- Datawind Innovations.

Chetankrmishra

from Pune, Maharashtra

Dear Sirs
It has been too long to wait for my tab though it was under warranty. I have been keeping patience and cooperating as I don't have any other options. Why don't your esteemed company return money of defected goods at least when it is under warranty as you get the customer's money after purchase and then your goods also in the name of maintenance and left customer bare handed.The customer like me will surely feel cheated this way, therefore request you to please expedite to return my rectified tab or return my hard earn money.

Thanks.
C.K.Mishra

Chetankrmishra

from Pune, Maharashtra

Sir,
Today again I made a call to data wind customer care and got same answer that I will get my tab after 7-8 days. I have no any option but to go to consumer forum as soon as possible. Request all readers to learn a lesson from my experience and always purchase goods from trusted company only.

Thanks.
C.K.Mishra

Chetankrmishra

from Pune, Maharashtra

Sir,
Till date there is no news regarding my Tab. It has been more than two months now. Require help to resolve the issue to settle with the Company like Datawind.

Regards,
C.K.Mishra

Chetankrmishra

from Pune, Maharashtra

Sir,
Till date there is no news regarding my Tab. It has been more than two months now. Require help to resolve the issue to settle with the Company like Datawind.

Regards,
C.K.Mishra