[Resolved]  Datawind — Replacement of Tablet given was old and used one under warranty

Address:Chennai, Tamil Nadu

Dear Sir i purchased a Tablet Ubislate 7C+ dual core 2G of Datawind from online shopping through Star CJ vide invoice no[protected] dated:03.10.2014. After purchasing the product i had a complaint that the application Skype was not running so i called Star CJ regarding the same and they gave me the number of Datawind Innovations Pvt Ltd customer care number to register a complaint. I did the same and handed over the Tablet bearing IMEI no- [protected] to their dealer Debros Systems at chennai office. After 2 1/2 months when i went to collect the Tablet they gave me an old used Tablet bearing IMEI no: [protected] and serial no:P[protected] which was having battery and Speaker problem. Again i went to their office after 12 days as i have to match with my offoce timings and shown the same. As usual they told me that we have to send the same to company for repairing which will take approximately 25 days. The day i purchased from that very next day i am suffering like anything. There were complaints i made to Star Cj that the customer care is also not responding to my problem rather then redirecting me to their dealers for repairing. I have purchased a new Tablet so if company is going to replace it then they have to give me a new one instead of an old used one. On 23rd April 2015 i shown the Tablet to my brother at cochin and he told me that its a very worst Tablet so if i repair also outside then it will last maximum 3 months. He replaced the IC and Resister so that battery charging gets started for temporary use. Lastly i marked a mail to company for refund but they are again telling me to go to their another dealer Kaizen infoserve pvt ltd at chennai with a complaint id-0115TN9320 Should i be getting any solution?
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Mar 4, 2017
Complaint marked as Resolved 
It was a great experience that after writing a compalint the company immediately came in action and gave a replacement. Many many thanks to the forum in helping me...
Datawind Innovations customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2017
Datawind Innovations Customer Care's response
Dear Customer,

“Greetings for the day - Data Wind: Committed to customer satisfaction”

Thank You for contacting Data wind.

Thanks for writing us, your above mention problem has been resolve .
In future, if you require any kind of information or support, kindly contact us at [protected] /[protected] between hrs of (9AM to 6PM) for Support or, feel free to write us on [protected]@datawind.com .

Regards,
DataWind Innovation .
Complaint comments 

Comments

Dear N Siv Kumar Nair,

Greetings of the Day.

As per our discussion today, kindly send your device to our head office in Gurgaon at below mentioned address:

DATAWIND INNOVATIONS PVT LTD
740 Udyog Vihar - Phase 5,
Gurgaon, Haryana - 122016.

Please share the tracking details when you courier the device to the above mentioned address.
Once we get the device here, we will share the exact status about repair of the issue (Battery and Speakers issue) of the device.

Thank you so much for your patience and cooperation.

Regards,
DATAWIND INNOVATIONS.
Dear Amarpreet
Please find the docket details of the defective dispatched to Datawing
gurgaon office as per your mail along with the documents(invoice
copy, standart job sheet provided by you and declaration). You will be
getting the same tomorrow...

Regards
Anju

Dear Sir
The defective TAB handed over to Datawind Innovations on 09.04.15 throught Overnite Express. So far there is no confirmation received from them...
Replacement received from data wind.
Dear Siv Kumar Nair,

Greetings of the day.

Thank you for confirming that your issue has been resolved.

For any issues related to the DATAWIND tablet, kindly contact our support number at [protected].

Thank you for your patience and cooperation.

Regards,
DATAWIND INNOVATIONS.
resolved

Charger not working

Recently purchased Akash Tablet Ubislate 7C+ but his charger is not working and sometimes his touch is also not working.

I would request you to kindly escalte this issue and look into this matter on urgent basis.

Thank you!

Not returned the tablet

i gave a tablet to be serviced almost 3 months back & am yet to recieve the same. Service tag no:lkasctn003j9

Low Voice

Caller and receiver both are not able to listen clearly each other. From the day one every receiver complained me that my voice is very low

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