Delhi Jal Board Complaints & Reviews

This complaint is regarding Delhi Jal board Chattarpur where complete road from Nanda Hospital to Suman chowk is clay carved and blocked for sewer work, but the work was in progressed till election and after that no work has been resumed and due to rain water logging started which might cause severe diseases, also people make accidents. Please do some necessary action ASAP.

Dear sir/mam,

Since 1st march 2020, muddy and smelly water similar to gutter water is coming in our taps.

By drinking this bad water i got sick and started vomiting and lose motions on 2nd march 2020. I suffered with this stomach cramps past over one week and were compelled to purchase and drink expensive mineral water from market since than.

You are requested to kindly look into this bad water problem to sort it out to avoid spread water borne diseases among residents of maujpur, east delhi locality.

Regards
Monish
A-31/152-g, road no. 66
Maujpur, delhi-110053

I am resident of house no. 122/ pocket 4, second floor, sector 21, rohini, new delhi.

People residing on our first floor wastes lot of water. Over a past few months it has become regular. Their tank is also leaking regularly which is totally damaging our terrace area and house as well. After several warnings they are not ready to fix it. And, infact denies for the same. She keeps switch on the water motor 24*7 leading to excessive wastage of water. Even our neighbours tell us that your terrace gets full of water time to time. I request you to take immediate action.

This is to inform you that i am a resident of pocket-22 sector-24 rohini and the my concern over here is that the water quality form past few days is really very bad. It smells very pathetic and we cant even drink that water after filtration.

Kindly note that the supply is also got reduced. We are getting water supply on alternate day basis and for just few hours which is quite tough for the livelihood.

I request the delhi jal board to please look into this matter as soon as possible as this highly bad supply of water can cause many infections and diseases and the precautions to that should be the highest priority of everyone.

There is regular & continous droppage of water intentionally & delibrately from the second floor flat no r 27e of r block lane 5, dilshad garden, delhi 95. Because of which we residents of 1st floor flat no r 27 c are suffering since oct 2019 as we live just below. There is a huge seapage in our flat and we also fear danger of electric current shocks and fatique/ failure of roof reinforcements may lead to roof collapse. And the most important thing is that lot of water is being wasted specially when there is lot of hue and cry regarding wastage of scarce precious water. So many questions are being asked to the cm of delhi regarding the same and here are the persons without caring to save water, intentionally wasting the scrace available resources of potable water besides causing harrassment and mental torture to us unnecessarily. Isn't it tantamount to abusing the national cause of "save water save future of india"?
As concrete evidence of the wrong attitude of the residents of r 27 e, r block, dilshad garden we are uploading pictures/ videos/ cc tv footages taken from our floor for reference. We hope stern action will be taken against the residents of flat no r 27 e and defaulters are booked/ penalised heavily by the delhi jal board/ delhi government.

Now we are finally forced to write on this aap ke sunwai and really hope that we will be heard of and some serious action will be taken by the department immediately.
Col debabrata kundu
Dr shamoli kundu
R 27c
Dilshad garden
Delhi 110095

Email : [protected]@gmail.com

I am unnecessarily charged for the water. I have my water metre set ul in my house. From the govt guildlines 200000 litres of water is free of cost. And i have a family of 4 members and we dont use that much of water. Sp i knidly request to resolve my issue and ask for a fast resolve and i hope the bill charged would be cancelled. You can send your official to check the metre readings also to confirm that we haven’t used that of water that we are charged of. Hoping for a quick response

Dear sir/madam,

This has reference to my delhi jal board meter installed at my residence of 45 sq yards for a nuclear family of three members. A couple of days i met the concerned peoples of djb, janakpuri in connection with non-receipt of the water bill for the past one year and moreover water meter has not turned up for taking the reading, not in my house, but in the entire lane. I checked on my system about the bill, on 27 th january and was learned that a heavy demand against my meter has been raised by your department and i am being charged so heavily and excessively for rs.3998.00 for no fault of mine. On my request you have deputed meter reader, prem kumar of janakpuri djb office, to take down the reading. I am with heavy heart, saddened and annoyed to bring to your notice, the prem kumar who visited told me that my water meter is not in the working mode and i will make a bill of rs.400.00 please make the application regarding default water meter and hand over to me and get the water meter replaced., submit the copy of bill and test report of new water meter to be purchased or give me rs.2000.00 so that i will get your meter changed and passed so that you may avail rebate under the govt of india delhi jal board scheme. I trusted the water meter and gave a written application to him stating that my water meter is default. I may inform you that after he left i clicked the reading of my meter and was surprised and shocked to find that he had come to my place with mala fide intention to cheat me, my water meter is absolutely and perfectly in working condition the only problem was that we have not received a bill for the last one year and no water meter reader has visited us for the past one year for taking down reading. I met mrs. Jain officer concerned in janakpuri delhi jal board office and submitted my written complaint against the excessive and wrong water bill and erring employee and took a copy of my complaint duly received by the clerk of the djb despatch department. The concerned officer also informed me to get the water meter replaced immediately and submit the water meter purchased bill and test certificate. I got the meter replaced and handed over the documents to the officer concerned. Mrs. Jain informed me that you will get the latest water bill with rebate less than the above bill within a few days. Today i checked my delhi jal board water bill on my system dated 28/02/2020 and found that in the current meter status default meter has been mentioned and a bill amounting to rs.4084 has been made without any rebate. Therefore you are requested to kindly look into the matter. An action against the erring employee and the concerned officer for getting my water meter replaced which was already working. It is once again requested that the rectified new water bill with the rebate is to be sent to me. Please do the needful at the earliest. I may also inform you that i am a senior citizen and having no source of income.
Saranjit singh sehgal,
H. No. M-52, ground floor,
Street no.5,
New mahavir nagar,
New delhi - 110018

Sir, on[protected], i submitted a complaint dated[protected] in your consumer forum as under but no response has been received from east delhi municipal corporation. Kindly send a reminder to them and kindly refund the amount of rs.904/- immediately. Kindly also give the email address and phone number of of the east delhi municipal corporation property tax. The letter dated[protected] is reproduced as under:-

Sir, my son shri mohan joshi made payment of rs.904.42 (For property tax of rs.894/-) for the year 2019-20) property tax on[protected] by his state bank credit card no.[protected] but he did not get any message from the property tax website in his mobile phone in this regard.
The details of the transaction on 1-6-2019 is as follows :-
Merchant reference number : 268623
Transaction number : 38018626
Transaction id : 1248278
Transaction amount : 804.00
Transaction error : pending

So, he again made payment of rs.904.42 on[protected]For property tax of rs.894/- for the year 2019-20. This time he got a message of payment made in his mobile phone. He has thus made double payment of rs.904.42 for property tax for the property tax of rs.894/- for the year 2019-20. It is, therefore, requested to please refund the amount of rs.894/- to my son mohan joshi’s s. B. Account no.[protected] of state bank of india, b block, dilshad garden, delhi-110095 branch who had made payment two times on my behalf.
My son has made submitted grievance on[protected] in website of east delhi municipal corporation. The details are as under:-
Edmc property tax delhi 2019-20
About:blank 1/1 east delhi municipal corporation property tax
Grievance status grievance id:43246 date:[protected]
Property id[protected]
Name of the tax payer girish chandra joshi
Contact no [protected]
Mode of payment : credit card payment details amount paid (Rs) 904.42
Credit card no [protected]
Date of payment[protected]
Grievance status: pending

My son contacted sbi credit card website. They replied as under:
Reg: review of transaction dated 1/6/2019 at payu payments pvt ltd gurgaon in for rs 904.42 on your sbi credit card no. Xxxxxxxxxxxx1705
Dear mr mohan joshi,
This is with reference to the transaction at above mentioned on your sbi card credit card number [protected].
We are unable to provide credit for the said transaction since the transaction is beyond the stipulated time frame. We, therefore request you to approach the merchant directly to claim this credit and clear the outstanding amount due towards your sbi card account. We are closing the above mentioned dispute at our end.

The website of municipal corporation of east delhi shows the status of the grievance as "pending". So many months' time has elapsed. So, it it requested to kindly take up this matter with the municipal corporation of east delhi at the earliest and please take frequent follow ups till this grievance petition is resolved.

Girish chandra joshi
R/o b-28/s-2, b block, dilshad garden,
Delhi-110095
M. No.[protected]

Hi,
I am a resident of vishwas park, uttam nagar delhi - 59. We applied for water connection with djb on 03.05.2019 with all the required documents but even after almost 10 months we are struggling with regular visits to zo to get the status which shows the same as "sent to zro for field inspection and file sanction".
Even grievance was also filed on 09.01.2020 and was updated by a reputed officer that our file is sent to ho and matter will be resolved in 15 days and complaint was closed. But after 2 months status is still the same as earlier.
Please help us resolving our issue as early as possible because life without water connection is very difficult.
Thanks in advance
Bharti gupta
File no. 2103633/2103634
M. No. [protected]

Dear sir, i am resident of e-block tagore garden extn. We are suffering from stomach infection due to dirty water supply in our area, we get water alternate day but water is full of mud and not usable, we are service class people, can not wait entire day for clean, water, can be get any solution we can get pure water, every day. Situation is worst please help us.
We can not buy drinking water everyday

To,
The executive engineer
Delhi jal board
Mnws r k puram

Ref: connection no. Bill i'd[protected]
K no [protected]
Installed at 5/30, first floor sarvapriya vihar, new delhi-110016
Sub : too much excess billing
Dear sir,
Your kind attention is drawn to the following details for your kind perusal and necessary action.

Bill dated:- 13 feb 2020
Amount:- rs. 4418/-
Consumption shown in bill :- 100 kl
Bill period:- 10 dec 19 to 13 feb 20

It is to bring ur notice that per capita water consumption for domestic purpose prescribed in our country is 135 litre per capita per day (Lpcd). With that with family of three at first floor of 5/30 residence for which water connection alloted, total daily consumption would be 3x135=405 litres and monthly consumption would come out equal to 405x31=12555 litre which is well below i. E. Only 60% of monthly permitted 20000 litres. This actual consumption would even be less than the above calculation when we take it for peak winter period i. E. Dec, jan months. When water consumption is everywhere on lower side.

This is available on record that water consumption of previous month's for last two years for the aforesaid connection was always well below than the 20 kl monthly limit.
The consumption as shown in bill indicates 100000/63= 1587 litre per day for family and 529 litre per capita per day which is no where in the range of prescribed limit of domestic consumption.
With above deliberation, it appears that there would be sudden jump in meter reading which lead to sudden spurt in water bill.

With due regards
Sincerely yours
Sunil kumar irse, dy chief engineer, northern railway c/o dhruv pratap keshwani
5/30, (First floor) sarvapriya vihar, new delhi-110016

Letter is being sent through email and
Letter through post is also being sent.

Dear all,

Its been almost 3 months, since december 2019 we residents of a block vishal enclave, have been suffering due to poor sanitization services due to negligence and inappropriate response.

Many households are not been serviced with satisfactory water supply, and if the water is released to the households it has poor quality, and smell. Please make urgent action on this and let us know the next steps

Hello sir,

I have applied for new water connection on 11.12.2019 at mayur vihar office of djb. But even after 2 months the status is showing on djb website that the file is pending 'sent to zro for field inspection and file sanction', since 13.01.2020. Can you please help in resolving the matter as i have tried to follow up multiple times in the office but not getting satisfactory response.

Thanks

Hi sir/mam, please note that i am a resident of nw -185, vishnu garden, near khayala. There’s no water supply from last 5 days and also if it comes it’s black and dirty water as sewage. We are facing a lot of issues due to unavailability of water in our street. This is a recurring type of issue. I have to raise complaint once in a month for the water quality/ u availability/ timing issues. Request you to look into the matter in detail.

Thanks,

I am a resident of g-195, pushkar enclave, paschim vihar, delhi 110063
From past 2 months our djb water smells like sewer water and is totally unfit for consumption. We have been relying on the ground water for our daily needs. Even after making numerous complaints with the djb and after their team taking samples a number of times (Which everytime came as bad quality), nothing has been done in this matter so far. I also lodged a grievance...

I am raising this complaint because of the sewer overflow problem faced by me and resident of r 194/5 (8 foot wali gali) jogabai extension from last 2 weeks (Starting from february 2020).

It is very difficult to walk in that gali because of continuous sewer overflow. Also it is not limited to move across gali but it could be serious danger to the health of people living in that gali specially children and elders as their immune system is weak.

Dear sir/mam

This is to inform you that we are getting dirty and black drinking water from tape every day in my line. T-74, vishnu garden gali number 06.

This water is so dirty that it smells really bad. I have never expected that the quality of water that delhi jal board is supplying is going down day by day.
This worst quality of water causing many hazardous problems on our health and it is specially affecting our children's health.

I am raising this concern to you as i believe it will addressed asap by helping us in getting good quality of drinking water from delhi jal board. Request you to address it asap as it is making our living very difficult.

Thanks
Tajinder singh
[protected]

Hi team
I am ved kumari & my contact no is [protected].
My address is 24, vishwa karma park, laxmi nagar.

This is to inform pou that the metre reader submitted wrong report that my water meter is stopped.in 2012.
So now average bill is coming which is always rs 1100/- or more.
Pls get it checked my water meter is working fine.
Yesterday meter reader came took the reading. I told him that my meter is working but he didn't agree.

Pls resolve it at the earliest.

Hi,
It's a big problem that there is no supply water for three days in ankur enclave karawal nagar, and we also complaint on register toll free no. And tell us that our complaint resolved in 24hrs. But my complaint not resolved at this time. My complaint no[protected].

I also clearly tell that the delhi jal board given very poor service, because nobody takes the seriously complaint.

Dear sir/mam

This is to inform you that we are getting dirty and black drinking water from tape every day in my locality. H. No.20/80 (Sq. Yd.), gali no. 02, village mandoli new delhi 110093.
This water is so dirty that it smells really bad. I have never expected that the quality of water that delhi jal board. This worst quality of water causing many hazardous problems on our health and it is specially affecting our health. This problem is not limited to me as it is also affecting my neighbors family.

I am raising this concern to you as i believe it will addressed asap by helping us in getting good quality of drinking water from delhi jal board. Request you to address it asap as it is making our living very difficult.