Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

I went to rithala from noida city center metro station 11.20am .when i come back from rithala Metro station to noida via kirti nagar with my father at that time my pursue snach by snacher & in purses i have 15000 ₹, my debit card, id card etc. this incidents was at 2:45 pm at the indralok in red line metro at a time i want to do complaint to your complaint office but they denied my complain & these staff rodly told me that go to Nagloi...

Moti bagh station on pink line has a major drawback as regards safety of passengers. Most of the passengers at this station come from old moti bagh side ie moti bagh-1, north and nw moti bagh (Thickly populated) and they can reach moti bagh station only by crossing ring road or shanti path. They do not have the facility of a sub way or a barricaded road as provided / available for other entry points on this station. This is highly un safe...

This mail is to inform the delhi metro railways corporation about the inconvenience caused to the passengers traveling in violet line. I am from faridabad and travel through violet line on daily basis and i would like to bring it to your notice that the violet line runs with halt, slow speed and delay.

This often leads to people reaching late to their office. It's the only way through which i travel daily for office and it's...

The fir no. Mrd-kgm-000569/2018 registered at e-police station, crime branch, delhi has been forwarded to police station kashmiri gate metro as per following details.

Name of the investigating officer is jagdish narain
Rank si
Pis number 28850625
Officer's email id
Police station kashmiri gate metro
District metro
Phone number [protected]

It is being 3 months now whenever...

Hi,

This is to inform you that today i faced a pythatic experience at janak puri west metro station.

I daily travel from the same station.. However via metro card.

Today i travel via cash.

I go to vending mending machine for the first time.

I come to know it dies not accept coins.
There is no cash counter
Two executive standing at d corners of vending...

One of the busiest metro station, janakpuri-west, passengers were struggling to get tokens, all counters are closed except one where only cards are issuing. Two machines where notes are rejecting, passengers unable to get tokens. Dmrc should think how they provide world class facilities to metro cities. Lots of new lines implemented but they are failed to maintain old lines. Respecive authorities are requested to take immediate action by...

On 27th augusti got into the metro station at 9:10 am.
Due to 10 min delay between all metro, till 10 am, there was a huge rush in the metro.
Due to this, i couldn't board the metro till 10 am. Till 10 am i was waiting at the station.
At 10:10 am i got metro from nirman vihar and deboarded at noida sector 18 at 10:33 am.
During checkout, my metro card with number 52340593 was blocked. Reason being timeout. Then...

Sir i have been charged for Rs40 from Vaisali metro station today at 20:59:46 PM. And i was informed from officer that my last journey transection was not showed and i have to give the charged by cash only. But when i check my transection on avn machine then my last journey charge was alredy cut off. Then why i have been charged for Rs 40. Please give me the information and if i am not guilty then Recharge my metro card with Rs 40. THANKU...

Sir I was recharge. my metro card by PAYTM site . then I was went to metro station and top up my card in top up machine . but card have no. amount for top up. i was cheq my paytm account . but paytm shaw recharge is success full and give me 20 Rs cashback.plz solve my problame. my metro card no . 56570506.
I was so many time cheq my metro card .but no amount reflect. that first time for metro card not recharge by paytm side....

On 5th august i had done my recharge through paytm from paytm side it is done but when i was touching on the avm machine the avm.machine showing error i already placed more than 3 mails on [protected]@dmrc.org but due to poor service i didnt get good response my card number is [protected] please kindly solve this issue faster my transaction id is UPI transaction no.[protected]...

Today mornging when i reached metro 18 of noida there was no lady security for checking so me along with other ladies was waiting clamingly but when it was too late i asked another officer to ask someone to come here but he asked us to wait as she went to toilet.
After waiting more then 10 mins that lady came so i asked her that you people should manage it beacuse im working advocate and getting late for court but she started misbehaving...

Sir, on 27 july 2018, at around 6.15 p. M., i was returning from new delhi metro station. When i alighted from metro coach, at metro station 18/19 rohini, (Second from beginning) and proceeding towards stairs, at the platform itself, drains cover were removed. I fell flat and injured myself badly with multiple injuries. No help was provided by metro staff. Fellow commuters helped me in leaving station. Doctor has plastered my right foot and...

My card no. Is 68892635. I have done recharge of rs 200 through paytm on 9 july'18 at 7:04 pm and amount got deducted from my account. My order no. Is [protected] and amount is not showing on avm. I have already contacted on paytm they said recharge was successful from their side and they provide reference no. 19637699 for clarification. I have mailed u at [protected]@dmrc.com but i m not getting any proper response....

I want a clarification, is removing a headphone /earphone during checking compulsory for ladies??? Is it imposed or regulated??? If it is than for what reason??? Some security women put a mask on their face and ask me to removed my headphones. It is not professional at all. Some talk rudely back. If you guys did it for everyone safety I have no issues, if not then please clarify....

In lok kalyan marg gate no. 1 metro station escalator not in working positions.. I try to call station office but they not received my call in morning 06:55 am.. They r totally irresponsible staff. What is the working hours in office.. I tried 3 times but they not received any call.. Is this staff fault or not.. They giving not proper service.. the passengers have any rights for such staff complaints....

Sir/Mam, Maine new Delhi metro station ke counter 6. Se 4:6pm per token kharida (token no. [protected]) mjh chatarpur Jana tha or new Delhi se chatarpur ka kiraya 40rs. Tha per counter adhikari ne mujhse 50rs. Kiraya liya Jub Maine uski Delhi Police se bat krke complaint karni chahi or Mai under customer care adhikari ke pas gaya (name- Amit, id-16549) phele to Usne mjh Bhar bhagaya fir window per wait karwaya or police adhikari ke sath bhi...

Since last 15 - 20 days or even more a continuous falling of water from metro overhead bridge near Gate number - 02 of Jamia Millia Islamiya metro station, road which is below the structure start deteriorating along with that it also creating troubles for the pedestrain.

Altuogh both are public property but it doesn't mean that one (DMRC) have the right to damage the other (Road) because it is constructed by the taxpayer money.br...

Amount debited from paytm but not credited in dmrc card
Amount is not getting credited in my metro card. I recharged my card by paytm on 30/05/2018 at 06:26pm but amount not getting credited in my card.
Moreover, i complained both dmrc and paytm about it. Paytm is saying it’s dmrc fault whereas dmrc is not replying to my complaining emails.
Amount - ₹ 500
Card no[protected]
Paytm order id: [protected]br...

I have been done the payment 500/- thru bharat qr code from payzapp wallet on 26.05.2018 at approx 04:15 pm to dmrc, payment has been deducted form my payzapp wallet, but according to dmrc payment not received.

But, as per payzapp team, amount has been received to dmrc. Today has been completed 15th days but payment not confirmed from dmrc side till date. I'm regularly contact with dmrc, but there is no any response.
br...

Last evening i got a new smart card from patel chowk customer service centre (50+450).450 was d amount to be dre in the smart card and 50rs. For issuing the card. I swiped at the entry point and to my surprise the card balance shown was 406rs. I contacted the staff who issued me the metro card and enquired about the less balance in card viz it should have been 450 rs. Although he issued me a new card with 450rs. As card balance and said the...