Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

Dear sir

Today I travelled in metro from Botenical garden to Mayur Vihar Phas-1 around 7:15 PM. I used my Metro Card to get enter into Botenical metro station (you can see CCTV camera recoring for this).

When I tried to get exit from gate no 1 Mayur Vihar Phas-1, my metro card did not work, when I asked employee at ticket counter then he asked me that metro card has negative balence and asked for fine Rs 120....

Sir/ma'am
I wanted to convey you some information about the fraud that is happening on Vishvavidyala Metro stations's Public toilet.
The person who is incharge there asks for extra money from every person (He has asked me for 5 rupees instead of 2 rupees for urination) and if someone denies, he misbehaves with the person. He also hides the receipt and provides only if someone specially asks for it. Five rupees is not a big thing...

My phone Redmi Note 4
IMEI No.-[protected]
IMEI No.-[protected]is stolen from my packet on anand vihar metro station and i see that person which stolen my phone from my packet.when I request for tracking my phone(because my phone is ON state and trackable through IMEI No. and also available CCTV on metro station by the help of this we can catch the criminal but our police department is very very good so)then he not taking...

Yesterday (08.08.2017), at sarita vihar metro station, a monkey came and snitch by hand bag from platform near ladies coach. All my original documents (E. G. Aadhar car, pan card, debit card, credit card etc.) are there in my handbag. After snitching, he just left my handbag on metro station itself and then went away but metro staff is not able to get it back. They are constantly blaming mcd for this & saying i will get back my purse only...

Dear team,

Today i was shoked! When i visit at ticket counter for token. He was denied said take self tiken from kiosk i don't have knowledge regarding kiosk their is sitting dmrc lady employees. She is playing with what's app & fb. I request 5 time approx please help for token... Then he said they don't have change even (10rs, 20rs 50rs 100rs 500rs) means they don't have money. Mostly passenger are facing issie we have approx...

Hi sir,

I would like to inform to you... Yesterday (27/07/2017) my wallet has been

Missed in delhi metro in route (Botainical garden to govindpuri) at 7 to 8

8:45 pm.

Wallet has multiple documents (Icici atm card, sbi atm card, cbi atm

Card, voter id proof, pan card, aadhar card) and many more.

Please inform me.. If you got it

Regards,...

Sir my card no[protected] is not working, same has been checked by many stations, several times i have to purchase token when in a hurry. Today i went to dwarka sect 13 station to get this card replaced firstly they refused to do so. Then when again insisted they asked me to pay rs.50, when refused & asked to show the manual they refused to show me & asked me to pay or go.
The customer care executive & supervisor - mr. Sunil & ms. Rani...

I was asking for a ticket of 10 rupees at maidan metro station at 8 am on 24 july giving a 50 rupees note as i didn't had 10 rupees note he didn't give me the ticket and i have to return back even though he had change but still he didn't give me the ticket i don't know what they do with change kolkata metro has always a problem like this it should be looked at so that passengers don't have to suffer...

Dear concern,

Today on 23/07/2016 i bought a token from samaypur badli metro station to anand vihar station which costs 30 rupee as per sunday fare but counter executive charged me for 40 rupee (Regular fare). Another customer before me bought a ticket to chandni chowk he charged him 60 rupee (Did not gave twenty rupee discounts on sunday).

This is not happening at one station or once in a while. It happened...

My phone was stolen by some guy and i confronted him about my phone his one friend, he showed me his phone and ran in the crowd. I ask for cctv footage at that time but there was no police official available. Now my i. O was appointed to me but he said only 1 week footage is available after the incident. There is nothing we can do except tracking ypur mobile....

Dear sir

Complaint: sel[censored]sed hdfc debit card for online topup. Checked and found no top up by dmrc on my metro card no id :[protected] & bank debited amount in my account.
Details of successful transaction
Amount rs.500
Date & time: 06/07/2017 time 10.03
Bank transaction id: ctx[protected]
Engraved id:[protected]
Request to resolve the problem and oblige

Regardsbr...

Sr. No-131870
Csc engraved id[protected]
My new delhi metro card not working and i submit it tilk nagar metro station customer care she cut pink colour slip and tell me you come after one week but i went to himachal pradesh and i come after 5 months from himachal pradesh after 5 months i give this slip he says your slip is valid for 3 month 90days after 90 days it's not return my 200 money in that card give me a solution please...

It is regularly observed that metro AC are shut off after 2100hrs daily on yellow line stations which are underground and legally it shouldn't be done.It is really difficult to sometime breath even in such a suffocated atmosphere. Metro officials who order's such inhumane decisions should think twice as humans are more valuable than their cheap power saving targets.Really shameful....

At Uttam nagar east metro station, vendor took extra charges.i was going to GTB Nagar metro station and charge is 30, he took 10 extra from me. When I got him, he made excuse and returned my money, when I asked him to answer he refused and locked his door.I got him because I had read a article which had the same issue.
Name:-Baljinder
Phone no.-[protected]
Mail:[protected]@gmail.com...

Respected sir, elevator at ramesh nagar metro station is not working for the last four months. Staff is also very rude and do
Not provide complaint book. It is very difficult for sr citizen.
Kindly take necessary action and see staff should provide complaint book when asked for. Every time when i asked for the same i am told that it is not available...

Respected sir, at present timing of 1st metro in morning from jahangirpuri to huda city is 06:00 am, i and my friend are doing job in gurgaon so we r going from jahangirpuri to gurgaon daily from this metro. I and my frind live in jahangirpuri. The timing of our office is 07:00am. The 1st metro from jahangirpuri (06:00am) reached huda city at 07:15- 07:20 am, due to which we are getting late daily in office, because of that we r facing lot...

Dwarka 21 metro station stairs are very slippery. I fell from these stairs and broke my leg last month. My ankle got dislocated and i got three fractures. I have been through surgery and do not want others to face the same issue. Earlier also i have experienced the same issue with these stairs (They have always been so slippery). Though the support staff at metro station was good and i was taken to hospital in time. But the stairs can be...

Sir / madam,

Your kind attention is invited towards the shabby condition of janak puri west metro station where some observations are mentioned below:
1. No electronic escalator is present for the staff incoming to metro.
2. The stairs towards main entrance are always found full if dirt & birds discretion.
3. There is no refreshment present at the station.
4. No wheel chair arrangement for the needy...

Thank you so much dmrc team of shastri park for returning my lost wallet accessories (Voter id, pan card, etc) to my home town through courier.
Much much appreciated efforts.
Happy to see kindness alive.
Once again thanks alot.
#jai hind
#jai bharat

With best regards,
Saloni banka
[protected]@gmail.com...

Dear sir
This is complain regarding i recharge amount of rs 500 at recharge counter rithala at 9.46 am. The lady was sitting in white dress and another wearing yellow dress, she recharge in card of rs 200 instead of rs 500, when i told then again she recharge rs 100 and i believe it, but when i reach at sikanderpur in my card rs 300 recharge, when i scan to go outside card showing go for customer care, this was very disappointed when...