Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

15 feb 2018, delhi
Mai bhate hue malviya nagar metro pahucha mai buri tarah haaf raha tha
Entry k time meri saans security personnel k muh par chali gayi
Mere sorry bone k bawajood usne mere father ko lekar bhaddi baate kahi
Aur bola k subah subah "ma behen ki gaali khaaoge"
Ek insan ki self respect par isse badi chot nhi ho sakti
I want justice.

Hi dmrc officials,

I was tried to applied for post in no. Dmrc/om/hr/ii/2018 but the transaction was failed while i have tried payment through hdfc credit card and rs 250 money got debited. Thereafter, i have raised complaint on dmrc email [protected]@gmail.com to my email sunnyy. [protected]@gmail.com but didn't get positive response as they are taking time to resolve this problem. It is been about 1 week but problem still persist.

Also, i have tried to pay again then it got successful through sbi netbanking.

Please check my first payment for which i have tried through hdfc credit card (Transaction id : vt180410069000520000234 and date : 07/02/18) and return that deducted amount. Please let me know if any other details required from my side.

Regards,
Sunny kumar

Bhot batamizz hai iss duniya mai aate jaate bhot ghatiya log takarate hai but tab itna gussa nhi ata jab koi ek metro me token counter pe token dene waale batamizi pe aate hai... Aaj mai bhi apna experience share ya compaints bol lo same hi hai.
Aaj shaam kareeb 8 bje ke ass pass mai or meri friend karob baag metro station gate no. 2 tha ya 1 (Don't remember) se jab token lene gaye to bhot hi batamizz kism ka insaan shayad usne drinkbhi kar rakhi thi token counter pe token de raha tha maine 100rp ka note dia or 40rp ka token dene k liye kaha to to uss insaan ne pta nhi kaha se itne fhate nate purane nikal k mujhe diye maine exchange karne k liye kaha to mujpe hi batamzzi se bol raha hai kisne diye, note kon laya, mai kya ghar se leke aayo, ab batao bhai ye wo note mujhe de raha hai jo inki token machine aise note reject kar deti hai.
Or baad me meri friend pe ilzaam laga raha ki isne token apni pocket me rakh liya or maine paise nhi diye use.
Mtlb seriously man tum kisi ladki se baat kar rahe ho tumhe yahi nhi pta tumh baat kise karni hai or tumhe job pe rakha kese batamizi dikhane k liye token dene waalo ko ye batane k liye tum kaha se aate ho.
Baad me maine uski complaint bhi kari but pta nhi uspe koi action liya ya nhi.
So plz dmrc pehele to metro ka kiraya kam karo bhot prblm ho gai hai or aise batamizzz insaan ko bharati bandd kar do.

I carry two metro cards bearing sl no. 78695733 and 54972966 in my wallet. I have just paid rs. 50 today before entering as access denied. Metro staff has informed that you have one entry pending. I guess the cards were interchanged while entering and exit on a previous occasion. Please consider the case sympathetically and return back rs. 50 cut as security fine today.
Thanking you in anticipation.
With regards, vinay kumar
Mobile number [protected]

At 1008hrs i entered from dwarka {metro card number[protected]} and after entering into the metro i board at dwarka sec 21 metro at 1009 hrs but when i reached at dwarka sec 21 i checked but my metro card was lost i told to the lady guard that i have lost my card then she said that she cannot do anything and ask to stand then i go to dwarka sec 21 customer care person he said i have to pay 130 rs without checking or taking action then i said that person that please check my card may it was available at dwarka metro station or check my card details this will show you the entering details but he denied that then the lady guard & that customer service person said that they will not help they need only 130 rs then the lady guard said that go to the control room and when i go to the control room he asked me to wait for 2 minutes and all thembers of control room are misbehaving with me all the mebers at control room was not listening only misbehaving with me, i wait for him for 5-10 minutes i did not get any response then i asked again that 2 minutes done but he said that wait for another two minutes. After 12 minutes he asked to come into the control room then i said that i have lost my card any nobody is checking & taking action and they are asking for 130 rs then mr yogesh kumar from operation sitting at control room said that "madam ap do minute wait ni kr skti or ap bina 130 rs bina to ja hi ni skti" without listening & take any action and said that "jaha se aaye ho wahi jao m 130 rs bina liye nahi jane dunga" and
That person mr yogesh kumar doesnott have any manner that how to take when i ask for his name he asid that mr yogesh kumar jao jaha bolna h abol do
& jo krna h kro mera koi kuch nhi kr skta and was laughing i was crying and he also gave me an incorrect customer care number. I want strict action against that lady gurd and mr yogesh kumar specially who did not know that how to speak a lady child or woman

I have a complaint about uttam nagar west metro station regarding the parking authorities.
They had overcharged the customers and customers who are using monthly pass authorities forcing them to pay for the back dated pass and if customers denied to pay for backdated pass then they are not allowed to park their vehicles.
Is this kind of services we are expecting from delhi metro?

Sir/mam,
I want to make your attention towards unauthorized temporary tea shop in front of dmrc udhyog nagar metro station gate no-1 at ground level.
Many verbal instructions were made to advise to remove shop but all in vain, my request is to kindly remove the asked unauthorized temporary shop built up there

Regards-
S p gupta
Station manager udhyog nagar metro station
Cont-[protected]

Sir, today i came to know about parking is not addmiting vehicle due to security reason on republic day but parking staff entering vehicles and charging triple time of parking charge and not issuing parking slip. When i object then parking staff of east uttam nagar threatened and misbehaved with me to face dire contiene. It is gross negligence of norms. Plz. Take necessary action. Thanks. Sanjeev kumar [protected]oi

Someone theft my purse today at new delhi metro station. I buy two tickets for noida city centre and waiting of the friend. After 10 minutes my friend came and i gave ticket to him and we gone down to catch metro. I entered in metro and checked the pocket but purse is lost. Purse color is black.in this purse 100 dollars cash and around 12000 indian rupees cash+ 2 atm of hdfc banck+1 atm o[censored]nb+ 2 driving licence of india and dubai.+ memory cards etc.
My address is vijay singh yadav s/o shri jagdish prasad yadav, vpo - beribandh, via-narehara, teh - kotputli, dist-jaipur.
Mobile= [protected], [protected]

Station : badhkal mod, (Under old faridabad stn mgr) purple line

Date: 11 jan 2018 time 13.41 +/- five minutes

Issue:

On the specified time a customer asked for ticket to friends colony

Staff at duty sold him a ticket to mandi house (Rs 50 token)

I am witness

I spoke to controller on duty, she defended contract staff.. Saying the duty staff (Third party contract staff) issued ticket for money he received

When i spoke to station manager (Off duty) he kept maintaining that issue was not clear to him. While in conversation he maintained me to change my behaviour afterwards he disconnected phone.

Did not respond to my redial (S).

Controller on duty irresponsibly defended act of staff at token vending window

The behaviour of station manager krishan dutt. (Supervisor to controller).. Is improper not upto standards of for which dmrc stands for

This is serious

(Dmrc is a commercial organisation where customer need be heard, disconnecting phone... Not listening to customer... Especially when i was suggesting quality improvement in service)

Lalit mohan

246/ff/rps dda flats mansarovar park

Shahdara delhi 110032

[protected]
[protected]

To,
The manager
Dmrc
S
This is to inform you that your tvm machines are doing fraud to the customer.
On 12th of jan 2018 i have recharge with rs. 100 from tvm machine at botanical garden metro station. I have put the amount but my card was not recharged. I have complaint regarding this but they are saying that machine is ok and you are wrong. This is wrost condition and noone is helping me.

Rikshow and auto outside dwarka 21 metro are parked at relight it dont look very good and they block road and cause traffic jam. Dmrc never look at this thing. Every metro station has same story rikshow wala park their rikshow there mostly people have to ask rikshow wala to remove their rikshow so make passage for enterence into metro station. Can dmrc people check this issue or need to file a detailed complaint with traffic police office

Thanks
Jatin rewari
[protected]

Dear sir/madam,

This is to inform you that yesterday on 4th dec 2016 monday i had issues recharging my smart card through paytm for rs 500 and rs100 respectively. Each time i recharged the amount was deducted but the error showing as operator down.
I asked for help at your counter and spoke to the station master rajesh kumar nimble and each time he shouted at me rudely and started laughing at me looking into my issue and helplessness.
When he was asked to show his identity card he never displayed me his identity card even and started saying do whatever you can and go ahead and complaint against me.

Is this the way your passengers be treated while travelling through metro?
Is this the way how people will be treated disrespectfully?
Is this a professional and ethical way to come to a solution?
When asked for an email address of dmrc where to report this issue he never helped and neither tried to give me an answer.
Why did he shout at me and started laughing at my issue?

Is there any gentleman at dmrc who can reach this email of mine to your director?

I hope my issue should be taken care of rajesh kumar nimble should be punished and he should apologies for his deed for not doing is duties well.

Please look into my issue and call me back.

Hi team,

I missed my shatabdi train due to irresponsible behavior of delhi metro. I boarded the metro from iffco chowk station at 5:30 am and was scheduled for arrival at 7:15 am whereas the metro took 25 more minutes to reach at the destination. My train left at 7:40 am from ndls.

This is a loss of both time and money for me. I need a refund of my money.

Let me know incase you need additional details.

Thanks

I parked my car in friday evening and picked up at around 8:45 on sunday. The person at parking first said 240 rupees and after i calculated the charge he said 200 rupees. Please let me know if optimal amount was taken from me or he overcharged. Is there any check on how these people charge parking charges because he was not ready to listen to me and told me to complaint wherever i wanted.

Dear sir/mem,

My self roop chand my proper residance at old faridabad. I have worked with dabur india limited kaushambi, ghaziabad and daily passanger of dmrc. I want to registerd a complaint against delhi metro why first metro start at 8am on sunday from old faridabad while others its starts at 6am from others stations. So due to late metro starts on sunday many peoples faced many problams like to reached late in office/late reached on school/exams most many prblms. So i have requested to drms please starts first metro at 6:00am on sunday also.

Thanks
Roop chand
[protected]

Respected sir
Your kind attention is drawn to the following incidence:
1. Today on 17/11/17 at 17.30 hrs i went to collect my renewed damaged metro card at nirman vihar metro station.
2. I submitted my slip to counter clerk who asked me to come after 5 minutes.
3. I contacted him again after 5 minutes or so when there was no one left in queue. But still he asked me to wait.
4. Just in loss of patience, i uttered that " bhai kya nawaon ki tarah bathe ho please thoda jaldi kar do is main aisa kya hai jo itna palat ulat kar rahe ho.
5. Counter clerk became angry so i apppologie immediately for using word nawab.
6. He was not satishfied and he immediately came out and said that he will handover me to security and he handed over me security.
7. Security was kind enough to persuade me and asked to st calmly and offered water.
8. Immediately the counter clerk again came to cisf chamber and scold on security that why this person is sitting on chair inside chamber, remove him and let him be stand like a beggar.
9. I immediately came out of cisf chamber and told that if he is happy like that then let me stand outside. But please give me complaint book to write whole episode.
10. After lot of persuation cisf took me to counter for complaint.
11. Again the counter clerk came out side his chamber and shouted on cisf personnel that i should not be allowed to leave station as he has called crime branch officer to put him in jail
12. I told ok gentlemen i[censored] feel i will stay here till ur cisf officer reach here.
13. After waiting for sometime, one gentle cisf person requested and accompanied me to send me out of station till i was down of station stairs.
13. I was s perturbed that i wanted to complaint to mobile police.
14. The mobile police officers were very kind to listen and had ability to persuade me just to forget all insult keeping my dignity in mind.
15. I asked name of counter clerk but he did not tell and asked my name phone which i gave him
16. Reaching home again i got call from cisf crime branch mr hariram phone [protected] who asked me to narrate whole story.
17. The tone of cisf officer crime branch on phone was not comfortable to me.
17. Sir i am an retired dignified govt officer.
May i kindly request for such action so that in future no other person get hurt by such an small incidence to tat extent. For reference u may refer cctv footage where in i have appologize with counter clerk with folded hand.
But if no action initiated for his unkindness, it will definitely be curse to society that too with senior citizen.
I[censored] feel that i was on fault please inform me so that i will take note of it.
Regards
Dr satish gupta
[protected]

Dear sir i intimate to you yesterday 15 november 2017. 11:26 am in early morning i reached in udyog nagar metro station. When i enter in lift after few time nces staf[censored]se a emergency lift phone and i am inside a lift and they directly give ma a abuse word. This nces staff so many abuse language say to me and when i am came out to the lift and i am go to a customer care whatever abuse word cc person are use to me and when i do a complaint they not register my complaint. So i will request to you take a action on nces staff immediately if my complaint respone status not get to me. Otherwise then after i visit directly to in metro bhavan i am complaint there.
Thank you
Renu
Contact no - [protected]

आज दिनांक 15.11.2017 को जनकपुरी (प.) मेट्रो स्टेशन पर लगभग 6.15 बजे शाम को गेट न. 1 (जो कि विकासपुरी की ओर जाती है) के सारे एग्जिट पॉइंट खराब होने के कारण लंबी कतार लग गयी। वहां उपस्थित cisf के जवान ने सूचना दी कि ये एग्जिट पॉइंट 2 बजे दिन से ही खराब है लेकिन मेकैनिक 6 बजे शाम को आया। निश्चित रूप से दिल्ली मेट्रो का निन्दनीय एवं गैर जिम्मेदाराना कृत के श्रेणी में आता है।
अतः मैं दिल्ली मेट्रो के पदाधिकारियों से जानना चाहूंगा कि इस समस्या का समाधान कब तक होगी।
विदित हो कि उक्त मेट्रो स्टेशन पर इस प्रकार की समस्या आये दिन हुआ करता है।

My name is kumar gaurav and i am using the 'icici unifare debit card - dmrc' for travel in delhi metro.

Concern-
My icici bank account linked to card ending xxxx xxxx xxxx 3759 has been debited twice by inr 200 at 5:55 pm and 6:09 pm respectively on 03-nov-2017. So total inr 400 has been debited from my bank account. However my dmrc card balance shows inr 237 only. Upon enquiry at icici bank, they told that debit instructions were sent twice from dmrc. So please check with them for refund.

Below are the transaction details available in my bank account-

1 03/11/2017 rpi/delhi metro/[protected] dr. 200.00
2 03/11/2017 rpi/delhi metro/[protected] dr. 200.00

As i have already sent email to [protected]@dmrc.org and [protected]@dmrc.org but didn't get any response till date.

Card details-
Icici unifare debit card ending - xxxx xxxx xxxx 3759
Dmrc card no. [printed on backside of icici unifare debit card][protected]

And that's why i am writing the grievance on this platform. One important thing is that if a service like 'icici unifare card" exists b/w two parties icici bank and dmrc so there should be clarity in such cases that who should take care of the customer in such cases. Because in this case both parties are throwing ball on each other and customer is in real pain.

Please get the grievance resolved asap.

+ attached screenshot of debit sms received within a couple of minutes.