Delhivery Complaints & Reviews

The Shipment through Delhivery shows Out Delivery for past 3-4 days but no Delivery attempt was done from them. When I Reached out to the Delivery Boy whose number i got from their out for Delivery message, they are telling they have no orders to deliver the product. Also the customer care number '+[protected]' displayed in the Delhivery site - https://www.delhivery.com/
is never reachable, sometimes it says Number not in use.

Order id : [protected] ( Samsung Refrigerator)- https://www.samsung.com/
Delhivery Tracking ID :[protected]

I booked significant medicines from 'healthmug' on 30/09/2019 vide order id : od[protected] and made payment through credit card, order value : rs. 552/-. Shipment company is delhivery vide consignment number is (Awb[protected]. On 09/10/2019 the item was reached at agartala, tripura but the courier service delhivery was not delivered the item till date.

My waybill no is[protected]
Since oct 12th my item is lying in hyderabad, hardly 2 kms from my house.,
No contact number exists, even to pickup delivery. Toll free number is ivrs and automated to be specific, web site doesnt have proper customer support.
;
I cannot understand why the item is being hovered around here and there, item was to be delivered yesterday according to delhivery whatsapp msgs (Whatsapp msg delivrey dates keep changing as per currrent date),

Keeping everything aside, delhivery doesnt have a proper customer care to take care of and answer the customers request, they have switched on the ivrs which keeps going and going... Never connecting to customer service.
If connected, i could have picked up the parcel from their centres, but i could not just contact them to convey the same.

I had place the order casio - touch solar
Watch - with bluetooth amount rs 1800. But i have received other item wich is very dirty and this item already used by some one but the company is same item dispatch to me had received the item and just open but in side the box other item which is available is market rs 100 only.
I had uploaded images which is received item so i never trust and never suggest any one
So i requistin to you kindly contact and refund my money as soon as possible

I ordered a tv from amazon and it was to be delivered by delhivery. It reached my city 5-6 days before delivery date and now the delivery date crossed but it is not delivered. I talked to amazon customer care more than 4 times still they cannot help. If you cannot deliver a thing then why are you running a company and giving trouble to the customers.
Deliver my tv as soon as possible.

Dear sir/mam,

It is really pathetic service i have ever seen in my life nobody is care or concern that delivery which was expected to be done on 07th october 2019 still not done??? I have purchased for my sons birthday that is also gone your 24-48 hour is today going to be end in your website it was showing on 09th it is going to be delivered now automatically it is changed pathetic service seen in my life.

I am really unhappy that since 05th october it is lying in dankuni and dankuni is not more than 45 km still not delivered it is going to be a week what service is this??? In 02-03 days international courier is delivered to any country and you can't deliver from dankuni pathetic service.
How amazon such a brand has choosen delivery partner when a shipment within state you can't deliver how can you deliver in india ashamed of service
Let's be ashamed at least deliver in your commitment previously showing in site 09th oct 2019 now your commitment that to deliver within 24-48 hour which is going to be end today evening. Below your commitment details ashamed with your service i have never seen such pathetic service in my life.

Order status
×
Tracking id

[protected]

Order id

[protected]

In transit
In transit

Expected date of delivery
9 oct 2019, evening

I ordered a refrigerator from flipkart.
On oct 5th, i get a text from flipkart that the package will be delivered on that day..
Next i get a message from delhivery that they cannot reach me.
So i immediately called back. The guy lied he couldn’t reach my number (But i could call him back on the same)
He didn’t identified himself but asked me my address.
After i said the address he said they do not have a pickup van for delivering the refrigerator. So it may be delayed and come in the evening or the next day.
When it didn’t came till 18:30, i called back and asked if it was still going to be delivered on. They said it wasn’t picked up for delivery and so it will only be delivered tomorrow (6th oct).
Then i get a text “customer rescheduled the delivery”
Next day, i called them again and they said it will be delivered between 15:00-16:00
When the package didn’t arrive till 17:30, i called them again but bo one would pick up the phone.
I tried a few times but they won’t pick up my phone.
On 7th oct, i sent an email to customer. [protected]@delhivery.com explaining the issue. I got a response on oct 8th from vipin assuring me that it will be delivered within 24 hours.
But there was no contact or attempt to deliver.
So i replied to vipin on 10th oct, after double the time they assured me and yet there is no response from delhivery customer care or local delivery people.

I ordered Diesel watch but I received pair of fastrack watch so I would like to return as early as possible order date 5/10/2019 received on 11/10/2019/ tracking ID[protected] order ID 7905251.
I make the order from the Instagram and even I received a call from the costumer care service from your company for conformation but I got the wrong watch.
I[censored] don't do the necessary action I will complain to the senior police and to the lawyer about this online shopping.

My two AJIO ordered items tracking id #[protected] were to be picked up by 28 Sep 2019, it's 10th Oct now and my items is still not picked up. I've been trying to reach them on their customer care number, but that number is always busy. I wrote them 3-4 mails regarding the delay in picking up my order. Everytime I get a standard " apology template" mail from their side.

Actually, in total they have attempted 6-7 attempts to pick up my item, but all the attempts were failed. Everytime I'll get a message from their delivery executive that my AJIO items will be picked up the EOD. But everytime when I get a call from their delivery executive, he refuses to come. The reason they are sending out the delivery executive from a place that is 45-50 kms away from my place. I've already informed them about this mishandling through, but as I already told, they don't even the read the mail, they jusy reply you back with their standard template. It;s been 2 weeks now, they didn't even bothered to call me to get this issue close asap. All this could have been avoided, had they read my mail. I've been telling them to assign a delivery executive who is nearest to my area pin code.

I'm absolutely sick and tired of chasing them. Please help me, I can't take it anymore.

I'm attaching the img of my tracking id, you can see that they are sending a guy who works around pregnapur/bhuvangiri, which are 45-50 kms from my area pin code. And just FYI, my address is completely valid, it's not incomplete like it is said in the tracker.

I had ordered a skybags backpack product of rs 299 from flipkart. The shipment is processed by delhivery and when it reaches it's last destination hub madhubani. The wishmaster or delivery boy fakes the out for delivery notification. And without our response or any delivery action he processed the order as undelivered and customer rejected the order. Even i haven't received any call from delivery boy nor got any notification from flipkart.
The delhivery /ssn logistics at madhubani are faking out for delivery message. I'm really suffering from many loss caused by delhivery madhubani (Mbi). Kindly check this out and take action.

I am atma bhushan jha my consignment is reached in destination i. E darbhanga delivery office on[protected] and my expected date of delivery is[protected] but still today i am not received this. And my order no is so[protected] and waybill no is[protected]. It is too delay. Please delivered my consignment today if not then i will complain against your very poor service.

I have ordered a lg 7kg fully automatic topload washing machine from flipkart during big billion sale on 29th september 2019. Courier service delhivery was assigned for my order delivery.

I was receiving 'order delivered' message from delhivery., yet still i didn't received my order.
Tracking id:[protected]

Please resolve my issue and rovide me exact location of my order present now.

Its been 20 days since my parcel was picked up... They are just telling me to wait for 24-48 hrs each time i call their customer care executive... They have been giving me the same excuse since 15 days... I have made complaint at least 5 times even their senior said me that they will ve resolving the matter within 24-48 hrs once but he also did nothing... And above all each time for getting connected to their customer care executive one has to wait for 5-10 minutes... I want you to kindly look into the matter as it has been a great distress to me
My tracking id is :[protected]

Sir, delhivery pickup boy came to take thepickup of my lenovo laptop, i gave him the original product with brand box and mrp tag being intact. When he got my item totally intact he completed my pickup and took away my shiment to his nearest branch and replaced that shipment with another tablet. And now he is asking for the shipment again. This is a huge fraud of pickup boy, and he is threatening me that he would complain against me at police. His fraud pickup courier boy name is vineet and he is from atarra shastrinagar dc. Please immediately take a quick action against delhivery picup boy and punish him for this fraudulent action. My pickup awb no is[protected]. And pick up courier boy phone no is [protected]. And related branch manager no is [protected]. Please fast forward my this case. And communicate with me for the updates in my no [protected]. Thank you.

Sir, i ordered a lenovo laptop from flipkart, i faced some battery issues with that so i raised the return request with a product defective reason. This is the specific awb no.[protected]. The delhivery courier boy name was vineet. He came to me at my home at baberu, and took my laptop inspected that laptop and made my pickup completed. After taking my laptop he goes away from my home and replaced the laptop with a tablet. After replacing the laptop by a tablet he goes to his nearest branch atarra shastrinagar dp, there the manager again inspect the product and get the tablet. Then the branch manager callls me and scolds me and threaten to file an fir against me. If the delhivery pickup boy has accepted the pickup and update the status done why he again asked me the tablet. This is too much, please take a quick action against delhivery courier boys fraud. And punish him, delhivery pickup courier boy who completed my pickup phone no. Is [protected]. And the branch manager no is [protected].

Tracking id[protected]
Order id 9849110e09120746

Why has the order been cancelled.
I had asked delivery boy to come weekend sunday, the next day.
On sunday, he himself chooses to come monday

Now i see cancelled.

Why was i not informed.

If i am being called and informed about courier coming,
I should be called and informed about the cancellation of the pick up too.

I did not get any call of cancellation.

We pay money before we receive the samples.
Least is, we must be informed timely of anything via call.

Same as done on order request, delivery request & etc.

Have sent emails on customer services : customer. [protected]@delhivery.com & on call centre too.
I get no proper response.

Despite delivery reputation. I need to rely on my experience.
I am forced to come on a public platform for solution & need visibility to who is accountable.

In regards to above, after speaking to customer care executives & manager now i get to know, there are no sunday deliveries.

Then why was the delivery boy not updated on it.

The purpose of online shopping is to save time,

If i take 1+ hour just to connect with the customer care people then get no response, excluding the time taken in emails & sop understanding.

I might as well buy it offline than online.

Also the bangalore delivery office is only 2 kms away from the pick up location & even then the negligence.

Shall await your revert for the listed.

Who is accountable.
(Pls advise is delivery or the online brand responsible for cancellation.)

Why should i pay 65 rs to any of the party at all

For reissuing the delivery.
When i was not at all informed on call of cancellation.

Not even an automated reply has come from the customer care service email.

I had ordered a product from clubfactory during the delivery time i was not at the town so i said to the excutive to give to the near shop so that after coming i can take it from them... But the shopkeeper told me that he doesn't receive any parcell so please solve my problem
Following are some information regarding my order
Courier - delhivery
Date of delivery[protected]
Phone of the executive - [protected]
Please solve this issue before thursday
And reply in @[protected]@gmail.com

One of the worst company. Not even a single phone number working. No one will respond to the email or tickets we raise. Where is my parcel? Pathetic service & worst support.

They provide a tracking number but if you track the order it will always show the status as in-transit mode. Their fancy toll-free numbers are just a joke. After waiting for one hour also in the call no one will pick up the call. What kind of service you are running guys? The basic sense of any company is to at least respond. You don't even bother the complaints. Shame on you guys.

I want to return my product... The first reason is that the delivery is too late and also later found that this product is not needed for me... I found an alternative source for my order as well already... So i kindly request you to accept my return and refund back my money... Also i have placed the order by mistake as well but i couldn't be able to cancel the order... So i once again intimate you to collect the order back and refund me the amount that i had paid earlier on this order

I had ordered some products from decathlon india on 2nd september, 2019. I was supposed to receive the products on 11th september. When i checked the tracking link provided to me on the day, i saw that the product had reached my city on 8th september and had been lying in a warehouse since then.

On raising a complaint with decathlon india, i was told that i would receive the product within 48 hours, and put in a request to deliver it to me and not leave it at the empty security booth where anybody could pick up the parcel.

The same evening the link updated saying - "customer refused to accept/order cancelled". I initially tried the helpline number on the delhivery website but nobody came to the line to help which is why i called decathlon - who were helpless still. I asked them to refund the money as this has turned into a familiar experience. Their customer care said that they would try one more time before returning my money.

Today, i received another email from decathlon saying that they have requested delhivery to try delivering again only for the tracking link to be updated saying - "not attempted by delivery executive"; and, after being on hold with delhivery customer care for 15 mintues, one of their representatives finally said that they will look into it.

I know the blowback of this complaint will be that their delivery representatives will never deliver any of my products after this - as has happened with an earlier complaint of mine against ecom express.

I just hope they take notice, because this has been an utter waste of time and my patience.