Dell India Complaints & Reviews

We have bought the laptop only 45days back and we suddenly have our new laptop motherboard crashed.we have bought the laptop considering DELL as brand and assuming it to be a quality product. But it's a sheer disappointment. Request u to consider it seriously my contact no is [protected] Mail Id [protected]@rediffmail.com

I bought a Dell Inspiron 3542 yesterday i.e 8 october 2014 from a shop called Dynamic Computer. The price they said was Rs. 38, 200 including vat. When my parents paid the money it was Rs. 38, 800 in the bill without any reason. I want the original price of Dell Inspiron on the above said date. They cheated and even I saw they took servicing charge of Rs 300 from a customer who was servicing it first time which was supposed to be free. They are just fooling almost every customer, so please take an immediate action.

vertical line is coming at centre of the monitor, I have changed the VGA, HDMI cable but it can not removed still it is comming and i have changed the pc also but problem is not solved. 1. monitor was purchased at Challenger Computer in chennai-600002 2. 21.5 DELL LED monitor 3. Invoice No 21855. 4. Date of purchase 19/10/2013. 5. customer name V RAVIKUMAR 6. Mobile No [protected]. 7. Email id [protected]@gmail.com

dear sir in connection with matter i had when contact with the about of my problem they told that they have send quotation for reparing of laptop speaker after they send we are deposited require amount at idbi bank on 06.08.2014 after deposited said amount we will send the scan copy receipt with rapair service tag number & also agree with the quotation but it is very pity say u that after sending several times email their is no reply from dell hope you will do needfully contact -[protected] thanks best regards dharmanda malla odisha paradeep copy receipt payment attach

I have send every required document and a DD of 1299 for "Back to college kit" and my warranty got extended, I have recieved my Levis coupon but it was more than 2 months I have not recieved my "earphone". Even I am not getting any reply of my mail from mail provided. Once they have picked my call and assured me that it will reach within a week but it was more than a month I have not recieved it and now their contact no is swiched off. Do reply soon. E-mail: amansingh.[protected]@gmail.com Service Tag No. G820312

This in reference to my Laptop Dell Vostro A 840(DJF87K1) purchased in Aug-2009 at Ahmednagar Dell Retailer for Rs.29000/-. After purchase, it was rarely used for 2 years because I relocated in Bangalore for job and was provided with a laptop by my company. Actual use of Laptop started in 2011, and within a year o[censored]se it started showing problem of loose hinges, cheap quality of plastic body which had crack on use, poor battery, adapter not working, hanging while working etc. In July/Aug-2013, I paid Dell India Rs. 10, 000/- for repair of my laptop which included a new body for laptop, hinges, LCD, and harddisk. Now, within one year of payment of Rs.10, 000/- for repair, my laptop has started showing problems o[censored]SB and Audio, not playing properly, getting auto off etc. I repeatedly contacted Dell Customer and every time, some or other replacement was suggested. The prices for the spare parts too vary daily from the same Dell Sales team. Thus within one year of Laptop repair by paying Rs.10, 000/- this situation has come, and Dell is asking me to pay 11, 000/- more for repair. This would make the repair charges more than the cost of laptop currently and its beyond economy. I doubt on the quality of laptop given by Dell India to me. When surfed on Internet it is seen that similar problem of mine is seen with many consumers using the same model, which indirectly points that this laptop seems to have this issue. Every year paying more than 10, 000/- for repairing !! Is this the quality we get from Dell ? I trust the brand hence I went with purchasing Dell but this is what I am facing!! Under such circumstances, I request Dell India to please replace/ repair my Laptop which seems to be defective machine as it needs periodic huge payment charges. Dr. Jaydeep Bairagi.

Sir I got a DELL Inspiron 3000 series laptop with which I was supposed to get an earphone and a levis coupon worth 1500. It has been more than 1.5 months but still i have not got them yet. kindly look into my matter. my email is raghav.[protected]@gmail.com.

Sir, I have purchased Dell lap inspiron 3542 on[protected] and registered in the site, uploaded invoice as required for offers such as wireless mouse, head set and additional warranty. No response yet. My tag No.9 VYV 512 and Mob:[protected], Harikrishna Varma, "Vaiga', Puliyanur Lane, Puthiya Road, Eroor, Tripunithura - Cochin 682 306.Pl. look into the matter.

sir, i've bought a dell inspiron i3 2 months ago with preloaded windows 8.1.service tag no : B82DRZ1 but from day1, it ran very slow.i was told by customer helpline that your windows has crashed, although being geniune and bought from dell only.troubleshooting was done and it became normal.i use it very less.again the same problem started.dell engineer came and told me that the problem was due to 64 bit processor.but the executive and engineering kept on agruing over the issue and finally converted my laptop to 32 bit.they overcharged me with unjustified charges.now, i am running my laptop without windows, keyboard and mouse drivers blown away.now, they are not responding and if they respond.they are overcharging for everything. plz help me out

Dear Sir My name : Milesh Christian Service Tag No. : 4335512 My mobile no. : [protected] My address: 202, Suraj flat, bh Shakti-farshan, ellora park subhanpur, vadodara-390023, Gujarat. Reg, EXTENDED WARENTY SCHEME I am waiting from long time for confirmation. I purchased laptop on 15th Aug. 2014, I registered myself in your scheme of extended warranty for 2nd & 3rd year. I receive confirmation email of same. As per requirement I submitted all necessary document . I had also given a cheque of Rs1299. which was deducted from my account on 29/08/2014. BUT no communication was done from your side so I write a mail. In reply you had ask me to submit a copy of cheque deduction in favour of R. W. PROMOTION All this thing was given thro mail on 21 sap 2014. In reply Shyam Chambadan <[protected]@gmail.com> has given a mail that all thing will sent to you with in days on 23rd sap 2014 But still up to no thing was happen. when I ask him again he told me to contact at HELP DESK.

sir when i am opening my lap top it goes blank and when it is opened fully it get stabilised and gets ok..but whenever a shivering comes it goes like blank again..i have 2yr warrenty..my model is inspiron3421, expression service code is [protected].service tag 4zy3lw1.kindly need the helpful

Dear sir, I have call several time on customer sales executive for Extension of warranty of laptop, but I am not get proper response. Isssue: First: my laptop is in warranty period and Battery of my laptop not give the full backup, So replace my battery. Second: I want extend warranty of my laptop. So resolve my both issues. Laptop information: Laptop: Dell inspirone Service code is: [protected] Gaurav Swami contact No: +91-[protected]

Dear Sir, I had a problem with the display of my laptop a week ago. I took it to the "Reliable Computer", Choudhary Mode, Ghaziabad. I was told it is having an issue with the graphics card. I paid Rs 2500 for the same, as it was one of yours authorised dealers. When i asked for a bill, i was given no bill. Neither was i shown the component that was replaced. Now just after a couple of days the issue recurred. What should i do in this case. Now they are not picking up the call. I want to ask how can you distribute your license to such people who have no sense of customer service. Who will compensate for this. Please give a prompt reply, don't be like your foreman for whom just money matters. Thanks, Prashant Gaur

Dear sir, I purchased a laptop DELL 13, VESTRO SERVICES, SERVICE TAG (S/N) 8T81PT1 EXPRESS SERVICE CODE [protected] FROM ANSUN ELECTRONICS PVT. LIMITED, 104, DEEPALI BUILDING, NEHRU PLACE, DELHI WITH CASH PAYMENT OF 29, 000 RUPEES ON 29th August. While after five days of the purchasing of the product i got some problem and gave a call to customer care service of DELL, they informed me that the warranty of the product has over much before . After that i called ANSUN shop, then they informed that they told me while i was buying the product that One year warrant will be provide form their shop only, which they did not. And if they did, it is not my concern, as i got a DELL product just a month before why should i accept a product that is not even in warranty period. Why should i receive service from a particular shop insted of the DELL ? They are not ready to upgrade the warranty period. I think they do the same with everybody . It is sheer customer right violation . Now i want to inform that if things wount get clear in 2-3 days i will left no option of going for leagl ways. After all one cant not entertain such fraud !!

Sir/Madam i have purchased a laptop in 23-July-2014 serial no:-FM2D312 i have some problem in a system just like some key are not working, ehich i want to open another folder was open, when i am writing some word the after 2 letter the cursor automatically come in the first one i have complaint in the past month but not take action on your side. please solve my problem as soon as...

Dear Sir/ Madam, This is in relation to the Dell Laptop (Model No. Inspiron 15-3542) purchased by me on 14th August, 2014. The Service Tag code of the machine is [protected]. Even though it has been just over one month since I have purchased the machine and the same is claimed to be one of your top of the line laptops with superior specifications and performance, I have experienced various issues with the machine, due to defects in both the software as well as the hardware of the system. I have called your technical support executives on numerous occasions and spent hours on the phone trying to solve the issues but there has been little to no improvement. Add to that, I seem to be facing a new problem everyday which has caused my work to suffer greatly. It is indeed disappointing that despite the fact that DELL prides itself on the quality of its product and the superiority of its customer care, a brand new machine is suffering from such terrible defects. I have listed out some of the major issues being faced by me on a day to day basis as under: 1. Difficulty in connecting with the internet whether it is via LAN or by means of a dongle. (Please note that other systems using the same LAN or dongle connection are facing no difficulty in connection, hence indicating that there is a fault in my machine) 2. Defect in the (“) key. The same has to be pressed twice in order for the (“) symbol to appear. 3. The light next to the integrated webcam comes on and goes off without any command upon starting of a new application even when the application being opened has nothing to do with the Webcam. 4. There is some internal process that starts in the machine periodically which causes a loud noise (of various sounds) as well as vibration of the machine as if the same has an ancient processor. The starting of these noises is not dependent on any workload of the machine and can start even when there is only one application running. 5. There is a lag in the receiving of commands by the machine in relation to opening of applications, files, folders, etc on numerous occasions. 6. On pressing the left click key on the mouse pad, the drop down of the right key appears very often which means that the incorrect command is being sent to the system. 7. Upon pressing the left key, the cursor locks and does not move upon sliding the fingers across the mouse pad. This makes scrolling on a page as well as dragging and dropping objects extremely difficult if not impossible. Please note that this problem began today. 8. The caps lock key seems to be defective. Very often once the key is pressed (signal light on the key being on), the output would be of lower case and when it is pressed again (signal light on the key being off), the output would be o[censored]pper case. 9. The general speed of the machine is quite slow and does not at all live upto the tall claims of the processor that have been made. As stated earlier, most of the aforementioned issues have been discussed with your technical personnel but no satisfactory advice or repair has been carried out. You are requested to forthwith ensure that all the above issues are addressed and fixed at the earliest or in the alternative a replacement machine is provided to me which will perform as per expectation. You will appreciate that the inferior performance of the machine is causing significant hindrance in my day to day work and is hence causing me serious mental agony. Hence, I request you to kindly treat this matter as urgent and do the needful at the earliest.

I PURCASE THE DELL LAPTOP INSPIRATION 1545 AGO 6 YEARS . MY LAPTOP IS CERTAINLY CRASHED . BUT I SAW THE YOUR COUSTMER CARE AUTHORISED DELL UNIT BARAMATI (VISION COMPUTER) .I AM COMPLITED M E ENGINEERIG COMPUTER .I SEE THE IN MY COMPUTER MY ALL PROGRAMMES IS DETECTED IN MY HARD DISC, AFTER THAN OUR SERVICE STATION THE HARD DISC IS NOT DETECTED. I SAW IN THEY IS NO TEHNICAL PERSON IN OUR SERVICE STATION & NOT BASIC KNOWLEDGE OF COMPUTER.

I purchases Dell LCD Monitor S2240L in Dec 2013 and the same is not working properly and flickering continously.I tried calling Dell tech support several times but unable to get a solution.Please do the necessary

[protected]@gmail.com

This computer is scrolling automatically to the end of the page whether it be ms word or internet sites .It has been like this for the past 2 weeks. I am now not able to read any book or browse any site with this computer. It has become a useless thing. This is very frustrating as I am now doing my thesis work. Also the key pad is not working properly. If you press the number lock key the number 1 is getting typed automatically on the screen repeatedly. Now the left arrow key is also working automatically. It took me almost half an hour to register this complaint. Kindly do something at the earliest

Sir I am Sanyam chawla. I bought the dell laptop on 14th august 2014 from an authorised dell store in faridabad( neelam chowk). They told me to register for the college offer which I did the next only and had sent the documents through courier to the banglore office address. On 25th august I received the mail from your side. After one week the amount i.e 1299 was debited from my acount. its been more than 2 weeks I have not received the the college offer from your side. Below is the mail received by ur side I want to know the reason asap. Regards Sanyam Chawla [protected] On Fri, Aug 15, 2014 at 1:28 PM, Dell Back to College <[protected]@mygyftr.com> wrote: Dear Customer, Thank you for registering your offer claim on your new Dell Inspiron Laptop. Kindly ensure that all the following documents, along with the cheque/DD are received at our RW Redemption cell by within 10 days of your registration on the website, failing which claim will not be processed. Photo Identity Proof (PAN, Voters id, Aadhar Card etc) Copy of Invoice ‘At Par’ Cheque or DD of INR 1299 payable to "RW Promotions Pvt Ltd" The Cheque/Demand Draft to be issued in the name of "RW Promotions Pvt Ltd". All demand draft's should be payable at Bangalore. Kindly mention your name, mobile number and laptop Service tag # behind the cheque. Address: RW Promotions Pvt Ltd No : 24, 1st "A" Main, 7th Cross(Opp. to TVS Showroom), Vignan Nagar, Bangalore - 560075 Ph:[protected] We will revert to you on email with an acknowledgement post receiving your documents. Regards, Team RW. Dear Customer Greetings from DELL !!! With reference to your DELL Back to College offer online registration, we would like to notify you that we have received your documents for the same. We shall validate the documents received and shall revert on the same in 7-10 working days. ** Please mention your service tag and mobile number for all your future communications. Thanking you in advance for all your support and cooperation. ** Please ignore if you have received this mail earlier. Best regards, Help Desk