Dell India Complaints & Reviews

I purchased a dell venue 8 pro seven weeks back. It has been giving me problems since then. The very first day I figured out that the wireless is not working and I asked for technical support and they gave me the address of M/S Digicomp Noida. Till now I have taken my tablet there two times but still facing the same issue and whenever I talk to the customer service representative they just say "we will call you before End of Day; but I never receive any call from them. 7 weeks before I purchased it and for 4 and 1/2 weeks it has been with the service center. I don't know if I have purchased the tablet for my use or for their hands-on practice.

I bought a inspiron 3521 in July, 2013 and my warranty expired in July, 14. In september, 2014 my laptop screen is not working even after power button pressed. I contacted the Dell Toll Free number. They send me a mail regarding a quotation for engineers visit to my home. The mail contains methods of payment of fees for the same. I wonder why they ignored the online payment. They have IVRS credit/debit card payment and account transfer. Bothe will take 1 to 2 days depending upon on the mercy of banks and later Dell support staff. After I paid the fee by using IVRS after generating OTP, I came to know that the engineer will visit in 3 to 5 business days. I wondered by knowing that they work only monday to friday. The dell site deliberately ignored to give mail id for further complaints. and not engaging enginners matching with the sales and need of service they had. Its has worst after sales service on the earth. I never want to purchase the dell product again. Thank you for teaching a lesson. Dell has to feel shame because in these days even if we purchased an electronic item worth 1000 the companies are responding in hours time and they are providing service even on sundays as well as holidays. Dell has to look into the issue and engage as may engineers as to attend on same day or the immediate next days, sunday or monday. Train the executives to speak politely. and please dare to give email id s of higher authorities. Please use online payment option and forget the age old ivrs payments and account transfers. My express tag is : [protected]

Dell Support Service Request Number[protected] I bought an Alienware M14x bought 2 years back from Dell at approx. INR 1, 00, 000 due to its reputation as a premium product and high configuration for multi-media as I am a DJ I also bought 3 years extended warranty so that it helps me manage the risk to my business due to a non-functional laptop. -The battery got totally non-functional in August this year 2014 and ever since I have been trying to procure a battery As the battery was not covered under warranty(Verified by a service engineer from Dell), I purchased one ASAP over a phone call on 9th September and I was clearly informed that the battery was in stock. However, after a week I was updated that there has been some issue and a battery is not available. Every Friday from then on, I was updated that Ill get an update on Monday and every Monday I was told I will get an update on Friday I have still not got the battery and I have been informed that there are 2 options: 1. Wait indefinitely for the battery since we do not know when it will be available. 2. Take a ref-fund! I have a tour coming up on 20th of October 2014 and I am expected to use the laptop for live performances! How can I perform without a battery????? What is the use of a premium product and a warranty when I am still stuck with no laptop for the tour? I requested resolution and the Dell team says they cant commit when the battery will come. They cant commit nor wish to help with the issue. Meaning I have to buy a new laptop worth INR 1, 00, 000 again for the upcoming tour since they refuse to deliver on an order placed on 9th September and they committed delivery in 10days. I hence demand, a refund NOT on the battery but the laptop! I cant afford 2 premium cost laptops! They still have my payment made towards the battery.

Horizontal line is coming at centre of the monitor, . Monitor was purchased at Max Computech in Bangalore-560002 18.5 DELL LCD monitor, Serial No- D1920f Invoice No MC/0015799 Date of purchase 25/11/2011. .Customer name A Maruthi Mobile No [protected]. Mail ID- maruthi.[protected]@gmail.com 3 year awrrenty company

We have bought the laptop only 45days back and we suddenly have our new laptop motherboard crashed.we have bought the laptop considering DELL as brand and assuming it to be a quality product. But it's a sheer disappointment. Request u to consider it seriously my contact no is [protected] Mail Id [protected]@rediffmail.com

I bought a Dell Inspiron 3542 yesterday i.e 8 october 2014 from a shop called Dynamic Computer. The price they said was Rs. 38, 200 including vat. When my parents paid the money it was Rs. 38, 800 in the bill without any reason. I want the original price of Dell Inspiron on the above said date. They cheated and even I saw they took servicing charge of Rs 300 from a customer who was servicing it first time which was supposed to be free. They are just fooling almost every customer, so please take an immediate action.

vertical line is coming at centre of the monitor, I have changed the VGA, HDMI cable but it can not removed still it is comming and i have changed the pc also but problem is not solved. 1. monitor was purchased at Challenger Computer in chennai-600002 2. 21.5 DELL LED monitor 3. Invoice No 21855. 4. Date of purchase 19/10/2013. 5. customer name V RAVIKUMAR 6. Mobile No [protected]. 7. Email id [protected]@gmail.com

dear sir in connection with matter i had when contact with the about of my problem they told that they have send quotation for reparing of laptop speaker after they send we are deposited require amount at idbi bank on 06.08.2014 after deposited said amount we will send the scan copy receipt with rapair service tag number & also agree with the quotation but it is very pity say u that after sending several times email their is no reply from dell hope you will do needfully contact -[protected] thanks best regards dharmanda malla odisha paradeep copy receipt payment attach

I have send every required document and a DD of 1299 for "Back to college kit" and my warranty got extended, I have recieved my Levis coupon but it was more than 2 months I have not recieved my "earphone". Even I am not getting any reply of my mail from mail provided. Once they have picked my call and assured me that it will reach within a week but it was more than a month I have not recieved it and now their contact no is swiched off. Do reply soon. E-mail: amansingh.[protected]@gmail.com Service Tag No. G820312

This in reference to my Laptop Dell Vostro A 840(DJF87K1) purchased in Aug-2009 at Ahmednagar Dell Retailer for Rs.29000/-. After purchase, it was rarely used for 2 years because I relocated in Bangalore for job and was provided with a laptop by my company. Actual use of Laptop started in 2011, and within a year o[censored]se it started showing problem of loose hinges, cheap quality of plastic body which had crack on use, poor battery, adapter not working, hanging while working etc. In July/Aug-2013, I paid Dell India Rs. 10, 000/- for repair of my laptop which included a new body for laptop, hinges, LCD, and harddisk. Now, within one year of payment of Rs.10, 000/- for repair, my laptop has started showing problems o[censored]SB and Audio, not playing properly, getting auto off etc. I repeatedly contacted Dell Customer and every time, some or other replacement was suggested. The prices for the spare parts too vary daily from the same Dell Sales team. Thus within one year of Laptop repair by paying Rs.10, 000/- this situation has come, and Dell is asking me to pay 11, 000/- more for repair. This would make the repair charges more than the cost of laptop currently and its beyond economy. I doubt on the quality of laptop given by Dell India to me. When surfed on Internet it is seen that similar problem of mine is seen with many consumers using the same model, which indirectly points that this laptop seems to have this issue. Every year paying more than 10, 000/- for repairing !! Is this the quality we get from Dell ? I trust the brand hence I went with purchasing Dell but this is what I am facing!! Under such circumstances, I request Dell India to please replace/ repair my Laptop which seems to be defective machine as it needs periodic huge payment charges. Dr. Jaydeep Bairagi.

Sir I got a DELL Inspiron 3000 series laptop with which I was supposed to get an earphone and a levis coupon worth 1500. It has been more than 1.5 months but still i have not got them yet. kindly look into my matter. my email is raghav.[protected]@gmail.com.

Sir, I have purchased Dell lap inspiron 3542 on[protected] and registered in the site, uploaded invoice as required for offers such as wireless mouse, head set and additional warranty. No response yet. My tag No.9 VYV 512 and Mob:[protected], Harikrishna Varma, "Vaiga', Puliyanur Lane, Puthiya Road, Eroor, Tripunithura - Cochin 682 306.Pl. look into the matter.

sir, i've bought a dell inspiron i3 2 months ago with preloaded windows 8.1.service tag no : B82DRZ1 but from day1, it ran very slow.i was told by customer helpline that your windows has crashed, although being geniune and bought from dell only.troubleshooting was done and it became normal.i use it very less.again the same problem started.dell engineer came and told me that the problem was due to 64 bit processor.but the executive and engineering kept on agruing over the issue and finally converted my laptop to 32 bit.they overcharged me with unjustified charges.now, i am running my laptop without windows, keyboard and mouse drivers blown away.now, they are not responding and if they respond.they are overcharging for everything. plz help me out

Dear Sir My name : Milesh Christian Service Tag No. : 4335512 My mobile no. : [protected] My address: 202, Suraj flat, bh Shakti-farshan, ellora park subhanpur, vadodara-390023, Gujarat. Reg, EXTENDED WARENTY SCHEME I am waiting from long time for confirmation. I purchased laptop on 15th Aug. 2014, I registered myself in your scheme of extended warranty for 2nd & 3rd year. I receive confirmation email of same. As per requirement I submitted all necessary document . I had also given a cheque of Rs1299. which was deducted from my account on 29/08/2014. BUT no communication was done from your side so I write a mail. In reply you had ask me to submit a copy of cheque deduction in favour of R. W. PROMOTION All this thing was given thro mail on 21 sap 2014. In reply Shyam Chambadan <[protected]@gmail.com> has given a mail that all thing will sent to you with in days on 23rd sap 2014 But still up to no thing was happen. when I ask him again he told me to contact at HELP DESK.

sir when i am opening my lap top it goes blank and when it is opened fully it get stabilised and gets ok..but whenever a shivering comes it goes like blank again..i have 2yr warrenty..my model is inspiron3421, expression service code is [protected].service tag 4zy3lw1.kindly need the helpful

Dear sir, I have call several time on customer sales executive for Extension of warranty of laptop, but I am not get proper response. Isssue: First: my laptop is in warranty period and Battery of my laptop not give the full backup, So replace my battery. Second: I want extend warranty of my laptop. So resolve my both issues. Laptop information: Laptop: Dell inspirone Service code is: [protected] Gaurav Swami contact No: +91-[protected]

Dear Sir, I had a problem with the display of my laptop a week ago. I took it to the "Reliable Computer", Choudhary Mode, Ghaziabad. I was told it is having an issue with the graphics card. I paid Rs 2500 for the same, as it was one of yours authorised dealers. When i asked for a bill, i was given no bill. Neither was i shown the component that was replaced. Now just after a couple of days the issue recurred. What should i do in this case. Now they are not picking up the call. I want to ask how can you distribute your license to such people who have no sense of customer service. Who will compensate for this. Please give a prompt reply, don't be like your foreman for whom just money matters. Thanks, Prashant Gaur

Dear sir, I purchased a laptop DELL 13, VESTRO SERVICES, SERVICE TAG (S/N) 8T81PT1 EXPRESS SERVICE CODE [protected] FROM ANSUN ELECTRONICS PVT. LIMITED, 104, DEEPALI BUILDING, NEHRU PLACE, DELHI WITH CASH PAYMENT OF 29, 000 RUPEES ON 29th August. While after five days of the purchasing of the product i got some problem and gave a call to customer care service of DELL, they informed me that the warranty of the product has over much before . After that i called ANSUN shop, then they informed that they told me while i was buying the product that One year warrant will be provide form their shop only, which they did not. And if they did, it is not my concern, as i got a DELL product just a month before why should i accept a product that is not even in warranty period. Why should i receive service from a particular shop insted of the DELL ? They are not ready to upgrade the warranty period. I think they do the same with everybody . It is sheer customer right violation . Now i want to inform that if things wount get clear in 2-3 days i will left no option of going for leagl ways. After all one cant not entertain such fraud !!

Sir/Madam i have purchased a laptop in 23-July-2014 serial no:-FM2D312 i have some problem in a system just like some key are not working, ehich i want to open another folder was open, when i am writing some word the after 2 letter the cursor automatically come in the first one i have complaint in the past month but not take action on your side. please solve my problem as soon as...

Dear Sir/ Madam, This is in relation to the Dell Laptop (Model No. Inspiron 15-3542) purchased by me on 14th August, 2014. The Service Tag code of the machine is [protected]. Even though it has been just over one month since I have purchased the machine and the same is claimed to be one of your top of the line laptops with superior specifications and performance, I have experienced various issues with the machine, due to defects in both the software as well as the hardware of the system. I have called your technical support executives on numerous occasions and spent hours on the phone trying to solve the issues but there has been little to no improvement. Add to that, I seem to be facing a new problem everyday which has caused my work to suffer greatly. It is indeed disappointing that despite the fact that DELL prides itself on the quality of its product and the superiority of its customer care, a brand new machine is suffering from such terrible defects. I have listed out some of the major issues being faced by me on a day to day basis as under: 1. Difficulty in connecting with the internet whether it is via LAN or by means of a dongle. (Please note that other systems using the same LAN or dongle connection are facing no difficulty in connection, hence indicating that there is a fault in my machine) 2. Defect in the (“) key. The same has to be pressed twice in order for the (“) symbol to appear. 3. The light next to the integrated webcam comes on and goes off without any command upon starting of a new application even when the application being opened has nothing to do with the Webcam. 4. There is some internal process that starts in the machine periodically which causes a loud noise (of various sounds) as well as vibration of the machine as if the same has an ancient processor. The starting of these noises is not dependent on any workload of the machine and can start even when there is only one application running. 5. There is a lag in the receiving of commands by the machine in relation to opening of applications, files, folders, etc on numerous occasions. 6. On pressing the left click key on the mouse pad, the drop down of the right key appears very often which means that the incorrect command is being sent to the system. 7. Upon pressing the left key, the cursor locks and does not move upon sliding the fingers across the mouse pad. This makes scrolling on a page as well as dragging and dropping objects extremely difficult if not impossible. Please note that this problem began today. 8. The caps lock key seems to be defective. Very often once the key is pressed (signal light on the key being on), the output would be of lower case and when it is pressed again (signal light on the key being off), the output would be o[censored]pper case. 9. The general speed of the machine is quite slow and does not at all live upto the tall claims of the processor that have been made. As stated earlier, most of the aforementioned issues have been discussed with your technical personnel but no satisfactory advice or repair has been carried out. You are requested to forthwith ensure that all the above issues are addressed and fixed at the earliest or in the alternative a replacement machine is provided to me which will perform as per expectation. You will appreciate that the inferior performance of the machine is causing significant hindrance in my day to day work and is hence causing me serious mental agony. Hence, I request you to kindly treat this matter as urgent and do the needful at the earliest.