Dell India Complaints & Reviews

I have bought Dell venue 7 HSPA+ (service tag 2FJCJZ1) through Amazon. In on August 25, 2014. As I am a research Scholar, I bought it only for reading the documents such as PDF, Epub and surf the web pages. Before going to buy the product, I thoroughly went on the reviews of the best online sellers. I was able to find the some pros and cons of the device via the reviews. They listed as overall the tablet is good apart from bad camera and worst sound output. I did not bother about those as I mainly interested the specs and the display quality as I wish to use it as the best e book reader. After the purchase, I noticed a strange screen jitter while slowly scrolling up or down and pinch zooming. I have verified the fault with my friends tablet and smart phones. But, I did not notice any such unwanted in their mobiles and even in any of low end Chinese tablets and smart phones. So, on November 12, I reached the dell service center situated at Chet pet and handed over them with a note taking by them as "SCREEN LAGS WHEN SCROLLING DOWN AND UP" and they promised me that they will return the product within 3 business working days. After passing the three days, I made a call to dell service center regarding my tablet, but they told to me that as the part is not available, I have been asked to wait for some more days. Here, I need to ask one question, without having any parts in India, why are you selling the products.? On November 24, I have been asked to come there and get the product as it was ready. I went there and received the product which was in the same condition.I mean the issue has not been resolved. I asked the service person and he replied to me as " THIS IS THE COMMON PROBLEM IN THE VENUE TABLET AND WE CAN NOT DO ANYTHING AT THIS TIME AS WE ARE NOT THE AUTHORISE SERVICE CENTRE. HE REPEATEDLY TOLD THAT YOU MAY CALL TO THE TOLL FREE NUMBER REGARDING THE PROBLEM." I handed over with a issue and received the device with the same issue after passing 12 days... I have the following queries... 1. Why does dell sell the venue tablets with the same issue? 2. If it is the software issue, why it is not so far resolved. And this issue has been posted numerous times in their own community forum and till now, dell does not hear the post and only focusing the business and not the voice of the Consumer. 3. What do I want to do having such crappy tablet for my study...? 4. This issue is only in Dell venue products and any other android or iOS based smart phones and tablets made by Chinese firms as well as some reputed companies. 5. Without focusing on the quality, what does dell want to do for their die hard fans...?

i purchased dell loptop from dell exclusive store at chennai Com Care their Email:[protected]@comcare.in on the assurance of the above warrenty on27th Oct-2014 and paid Rs 48000=00 their invoiceS14/163 dated 27Oct-2014. model-Dell inspiron[protected]u/4gb/1th/nv2gb/w8.1 S NO.FF3R512 and informed me that iam receving mail from dell asking the conformation of their pass word and ofter they informe how to pay the above Rs.1499=00 several times contacted the above firm so far no mail from dell or any message from any body concerned so far so what to do next.

I have purchase a Dell laptop on the 23/10/2014 from Croma Malad .I have register for celebrate dell offer for ext warranty on the 26/10/2014.I have the confirmation that i have registered will recieve a email for payment link no update visited Croma was informed that will get the email no update till 19/11/2014 . I contacted enquires email and celebrate dell hotline was informed that registration has been decline a they cannot view the invoice was ask to resend the invoice however getting same reply .Pls lookinh into it or will have to go to consumer court

dear siri had purchased dell laptop on 26/oct...under dell celebration offer...after 3 day i recd message the sms that u r registered for dELL Clelebration offer ...and u will get mail in next 7 days...sir till date we have not recd any mail or sms..no of times i had sent mail to your company...but till date we have not recd any reply...my S TAG NO JRKKB 12...EXPRESS CODE [protected]...SIR AFTER 15 DAYS WE HAVE GOT YOUR MAIL ADDRESS N WE EXPECT NOW A POSITIVE REPLY regards MR G.P AGARWAL [protected]@gmail.com [protected]

i have purchased dell laptop from dell offical site. on that time it will show three year accidental warranty on the offer .but when i got this system it have one year accidental warranty.so pleas solve my problem immeadiatly annd reply me.

I'd purchased my Dell Inspirion in UAE last December (2013). The system is hanging very frequently since last month, but i was denied service as my warranty is not updated online. If i want to re-install the Windows i dont have the software too. Would appreciate if you can make arrangements to send Windows 8.1 via post. Regards, Jayesh Rathod Jamal Street, Main Road, Jeypore-764001 [protected]

Hi, I have purchased your dell laptop and my Service Tag no is :- BT5JB12 came to know that i am eligible for Dell (celebrate dell se offer) and I had to pay Rs.1499 avail the offer. i went for the registration and got a link for the payment of Rs.1499 for which my validation code was:- [protected]. I made the payment of Rs-1499 and the money got deducted from my credit card no :- [protected] on 3rd November 2015 and due to some technical reason on the website of giftbig.com i did not get any code or Number regarding the payment. I have contacted the bank ICICI they have said that the merchant has already got the money and the transaction no is :- 291731. All customer queries regarding payments and e-Gift vouchers please reach out to [protected]@giftbig.com or contact +[protected] /[protected] /[protected] between 9am-6pm (Monday to Friday) I went to your website and contacted the numbers mentioned above and talked to Mr. Tejesh and he was not able to give me any satisfactory answers for the questions. He said the amount has been already deducted by the bank and we have not received the payment and then when i told him I don’t want the offer just refund me back my money, he said the money would be refunded to you by Monday which is contradictory to his first statement that he has not got the payment, how can you refund me the money if you not got the payment. This is totally false information they are giving to the customers. He told me to contact Dell support and he cant help me any more further and gave this numbers to contact 080 – 65694367/64536446/64505373/64532211. I contacted the numbers above and talked to Mr.Chetan, he told me that my registration is complete and this numbers are only for registration queries for payment issues you need to contact this No. +[protected] /[protected] /[protected] which i had already talked to Mr Tejesh. I would you to consider my eligibility for the offer as I had done whatever supposed to be done by me to avail the offer. I believe a customer should not be harassed like this for no fault of his. so would like you to look in to the matter give me a satisfactory answer. I would like you to get me the benefits of this offer ASAP or do the procedure to get me the refund of my Rs.1499. I am attaching all the proof needed for your reference regarding this issue. Thanks, Suhas Sahadevan [protected]

I bought dell inspiron 3542 laptop and there was a diwali offer to get extended warranty+3000/rs gift coupans by paying 1499. i have registered for this offer and made a payment for 1499 and also have an confirmation notification with orderid and blaa blaa. but the hellest thing is that till now i did not get any thing from dell/biggift. this type of fraud, i never expect from dell typr provider. I will raise this issue upto higher level.because as like me many more are suffering from this hellest service.

Dear Dell, i had purchases Dell laptop before 3-4 days but hi Mouse Pad is not working properly, i tried to contact many time with costumer care but no one take call. Kindly replace my Mouse pad ASAP, Laptop model no and Address is mention below. Dell Inspirion 14 3000 Series CYXDB12 Address is - 296, Videocon Industries ltd. Udyog Vihar Phase - 2, Gurgaon, Haryana - 122015 Vikash Yadav [protected]

I bought Dell Ispiron 3000 Series laptop about 15 days back during diwali offer. Offer included 2 years extended warranty program in Rs1499 and about rs 3000 gift vouchers. I was told that i can extend warranty in month's time. Now on asking for the same thing, company is denying me offer, saying i was suppose to get the warranty done in a week span time. Infact they are telling me now to get the warranty extension of Rs. 7000 which completely falls out of my pocket budget, since I a student. Also i tried registering the laptop in a week time, which it didnt happen. There was always a reply from the company saying their technician will get back to us in 2 days which didnot happen. The New laptop has lot of technical faults which i tried to work out asking things from Dell Technical dept, but the status remains unsolved. I am completely lost and repenting over the fact that I purchased Dell.

Dear Dell Team, Please find laptop details, requesting you to replace the battery as warranty expired dated 14th Nov 2014 . Actually, the problem was being faced since last 7 days but the problem could only be diagnosed on friday late evening (14.11.2014)only. Due to closure of office on saturday-sunday, the complaint could not be lodged and coordinated with dell team for raising ticket for troubleshooting & battery replacement as the complaint job is being carried out by ONGC Infocom devision. Name of CustomerDr. B P S Chavuhan (IOGPT-ONGC Panvel)Address PH-16, Kasturi-1, Takka naka, Panvel. Navi Mumbai Pin 410210Contact No[protected]/[protected]Case IDNot able to raise with cust care due to battery warrenty expaired dated 14th Nov 2014Asset makeDellModel Latitude 3540Express Service Tag[protected]Problem Battery backup zero. ( i.e End of life & need to be replaced)Battery specifications Dell 65Wh std rechargeable Li-on Battery 11.1V Type MR90YWarrenty Expaired laptop is till under warrenty for 4 Years from date of purchase i.e 14th Nov 2013PO no.1000087ReferenceAttached scanned copy of PO You are requested to replace the battery under warranty period at the earliest so that ONGC corporate job is not suffered.. Regards Dr. B.P.S.Chauhan Deputy Genareal Manager (Chem) IOGPT, ONGC, Panvel, Navi Mumbai-410206 Mobile ;[protected]

Hello Sir/Madam, I purchased dell inspiron i5, (price-45, 000/-)on 1st january, 2013 from Forerun, Panampilly Nagar, Cochin. Service code is [protected]. I neatly & rarely use this laptop.And now it has lot of complaints.After completing the warranty period, from the next month itself keyboard, screen and speakers became complaint. I thought dell is the best so only i bought this, , and now I understood that dell is very poor in its quality.My cousin bought a compaq laptop 6yrs back, and still its working properly.. I donno how this happened to dell. Actually we are not getting money simply from the air...we bought this dell laptop with great expectations, and now its all in vein. Thanks Abilash

I have purchased dell laptop in 01st february 2013 from Lulu hypermarket.I have repaird it four times but no satisfactory results.Bill EAN is[protected] and model no Dell N/B 3537-Ci5-4200 and serial no is CX6CQY1.laptop is been more time with service center than at my home almost.I am exhausted with this product.Last one year I have paid more to transportation charges, leave etc more than it"s original price.services and repairing work done by ensure services, Abu dhabi.You can check the records how I am suffering with your product.Kindly reimburse my money back or you take your product back with you.My telephone no is [protected] and mail id [protected]@gmail.com

Dear Sir/Madam, We are your customer, we purchase dell computer which was the express servise no-[protected]. There is a problem of our system like red screen error. So, this is my humble request to you please solve my problem as soon as possible. Thanks & Regards, Waris Saifi Power Ways Technologies. I-148, Site-C, Surajpur Industrial Area Greater Noida Disst- Gautam Budh Nagar Uttar-pradesh-201306 Mo. No. [protected]

i have purchased laptop dell vostro v3445 x510323 (6QY2B12) dated 10 october 2014 from MICRO COMPUTER, RANCHI. Few days ago i have complaint for my dell speaker (complaint no.[protected].Now my dell laptop battery cannot give sufficient backup.I request you to please solve my problem and change the battery of my laptop.

I buy my Dell laptop on[protected] at MSM computer at Varanasi, UP, whose service tag is J6XK412. as per scheme at that time that if i sent Rs 1299 then dell provide me 2 year extra warranty (total 3 year warranty). i sent 1299 demand draft as per dell want, and after about a month i recieved my voucher Rs 1500 and a headphone, but still my laptop is not registered and also my laptop warranty is not extended and i did not get any notification for that so please help me.

Dear Sir We are unhappy to save that the service provided by Dell co is quiet unsatisfactory. We have been facing problem while working over any document or site. Suddenly waves appears over the screen. We find it difficult to work and we have to shut down and again restart it to continue our work. The request regarding this problem have been reported to Dell care. They sent two to our address but the issue still remains. You are requested to look into this matter and solve it at the earliest. With Regards B.K.Sonthalia

Dear Sir Whenever we are working on the Laptop on any document or site suddenly waves appear on the screen. We find it difficult to work. We have to shut down and again restart it to continue. The frequency of problem is so fast. We have made complaint to Dell care. They sent two members to us but the problem still remains. We are unhappy with the type of service provided by you till now. You are requested to look into the matter and solve it as soon as possible. Thanking You B.K.Sonthalia

One of worst customer experience I had with Dell SR:[protected], My speaker suddenly stopped working and instead of taking responsibility of providing poor quality of speakers they refused to replace it as I am using VLC media player. I searched, if there are any other such cases when Dell has denied to replace the speakers and look what I found http://www.quora.com/Will-using-VLC-destroy-my-speakers Stop fooling your customers, and take responsibility of the poor quality of speakers. I am done with Dell. This case is going to be on every social media.

I have purchased Dell Laptop (Model No Dell 3421 S.No C59X271) on 24th August 2014 from Shop address: Arrow Informatics PVT Ltd.(14-15) R-18 Rita Block..Shakarpur Opp Metro piller No 48.Delhi -110092. After 1 month laptop is not working & not able to switch-on the laptop. Then I have register a call to dell call center for problem resolution. When they have checked the details they told me this laptop purchased from Thiland & not able to provide the services here.1st you have to register this laptop in India after that they will entertained me. I am shocked. When I have told all these detail to Shop Owner from where I have purchased this laptop but they didn't entertained me from last one month. Dell products are of poor quality as within 1 month the product stopped working and top of it they have pathetic services. When I have purchased from an Indian shop after paying all taxes and VAT, how can they deny servicing ? I am exteremely dissatisfied with DELL. Contact : digvijay.[protected]@gmail.com..