Dell India Complaints & Reviews

Hi i bought a dell inspiron laptop for my dad, since the day it was bought it has been giving us problems with the keyboard, when we registered the complaint with the call centre, the email that we received was that they do not have the spare and there is delay due to unavoidable reasons for supplying the part. I really don't understand what the term "unavoidable reasons " means . Also additionally they have the audacity to put it over email that they do not know how much time it will take to replace the faulty part. i am writing this mail while i am on a call hold with the support team which is clearly not aware of the escalation matrix. My question is when you do not accept money in parts why should i pay and not be able to use the equipment. why is not being replaced, why is the customer being forced to go throught horrifying experience of continuously following up with different service executives. Why does dell even have such models for sale in the market for which it does not have spares ? and more importantly is there any quality check happening if at all. service no :[protected]

Dear sir, I bought my dell laptop from singapore. Right now it has some problem with its motherboard and when i contacted dell for the same they asked me to get the ownership tag transferred from singapore to india. I applied for the same as per their instructions. I even got a mail from their side saying that the tag transfer is successful but when i contacted the technical team of dell for the help they are arguing that the tag is not yet transferred from singapore to INdia. i contact them regularly for the same. but i am not getting any reasonable reply for the same. My system is not wrking since more than a month. Still every time i call they take around 40-45 minuted of mine and dont give any answers properly and are not solving my problem. They aRe litrelly harrasing the customers by checking out their patience level. I am in urgent need of the laptoP. Please help me to get back my laptop in the working condition. I am really tired and harrased by their vague answers. I have already registered a complain in dell with the complain numbeR[protected]. Laptop model : dell Inspiron 14z 5423. Please please please help me out its a request. extremely harrased. Regards, Anshul gadia

Hello, I own a Dell Studio 1555 laptop.It's warranty period is over due 3 years back. I was facing issues while starting it ON. I was getting beep sound when power button was pressed. I concerned the issues with below dell service centre. "Digicomp Complete Solutions Ltd. Pune 411 004. Tel:[protected] / 97, +91-[protected]" They analyzed the issue and stated that Motherboard of the laptop has to be changed. I approved for the same.After servicing was done, in 2 months I was facing similar issue. Now I invested an entire 10, 000 Rs to change motherboard under an authorised dell service centre, still I faced issue in 2 months!!!. This kind of service is not expected from such an renowned Company, whose Laptops are considered to be best. On the other hand the person sitting at the centre was not polite. He said there is no guarantee for electronic parts. Than why the hell service centres are provided???!!! My only concern is the problem was not detected properly.since I have invested such an amount. Facing same issue. Please raise this to above service centre and please make sure my laptop gets serviced properly and problem free without investing any more money on that or Please RETURN THE AMOUNT I HAVE INVESTED!!. Please find below details of billing when laptop was issued after servicing: Name: Abhishek Uttam Model Name : Dell Studio 1555 Part Description : Motherboard 1555 Date: 20/06/2014 Serial No: 88V74BS Invoice No: BS824 Call no: CL839. Please its a request to take action against it.

I have purchased Laptop unit model no 3542 serial no.9SLW412 from Reliance Digital Virar outlet on 28 /8/14, while operations it found that R letter not functioning properly hence same was brought into the notice of Reliance Digital officials and handed over unit to them for further action. They registered complaint with dell and given complaint no. as[protected] with clarification that at present Dell d'ont have the required spares and will rectified after availability of spare, till date I have not received my unit.

Self, prasad malusare from thane mumbai

I was apply for the good accessories before 2months, But i didn't get any proper reply from dell team.

Can you please register my conplaint & my cheque still not diposit.

I was ask many time for shyam (dell team member) but they replied 4 or 5 times approx then all mails getting stopped.

I got last reply for 1 september they said ( shall we do the needful clearence) but this is not a proper responce to advice you anything.

Awaited to get proper reply from dell team, Can you please help me to get accessories.

[protected]@gmail.com

Hi, I got a mail from [protected]@rwp.in on Aug 20 saying we received your documents and We shall validate the documents received and shall revert on the same in 7-10 working days. Sep 12 I got another mail from [protected]@rwp.in saying, we are pleased to inform that the claim request has been processed and the warranty entitlement with an additional 2Yr NBD+24/7. But the below two are still pending 1. Levis voucher code 2.The Senheiser headphone I am trying reach the number[protected]what is given in dell site but it is always busy.And also I dropped two mails but no reply. Could you look in to this. Dell laptop serial no:2L3B402 Name : Pramod kumar Pruseth Mail id: pruseth.[protected]@gmail.com Mobile: 91-[protected] Regards, Pramod

Subject: Dell system replacement - Service tag : B0CY1Z1 <<#[protected]#>> My Dell laptop has stopped working at Date: 12 july 2014 so i complained to Dell technical support deptt. and after the 4 time system's part replacement (i.e. Harddisk, Motherboard, battery and then all together). Techinal department transferred the case to "System replacement" deptt. For which, after finishing the documents and other formalities I got a e-mail from Mr. Vishal (email id:[protected]@DELL.com) about order placement at date: 11 August 2014. I also handed over the Old Laptop to dell (Ref Number : [protected]). Today its 16 september 2014 and i didnt recieved the 'new laptop' yet. during the duration mr. vishal always kept me updated about the process status (though mostly he gave excuses for delay). Since 12-july-2014 to Today my 'Laptop issue' is not resolved. If someone really cares about the customer in DELL then please help me to get replaced 'New Laptop' ASAP.

i had purchased a dell laptop 3 weeks aback a i7 processor with 8gb ram and touch screen worth close to 70k. I am completly speechless about the performance of this laptop, Absolutly rubbish. i was previously using a dell i3 studio laptop which was way better than this i7 inspiron. it takes ages to start a program and to restart or to shut down or what ever you do. more over it gets hanged.!!! even with only windows ofice and internet connection using basic emails and other servies. i cant belive this is happeing with an i7 processer.! Needserious help.!!! contact me at [protected]@yahoo.co.in or [protected]

I have purchased a inspiron 360 desktop computer - Tag No. D48S8R1 Express Tag No. - [protected]. This computer was shipped in India in April 2012. Now it reports to have a non genuine window 7 home edition. I tried to repair the disk provided by the Dell as directed by dell technical support video clip. It erased all the free games and dell support programs. It worked nearly a month and now again started flashing the same massage of being Non-genuine. All my free games specially Luxor has been deleted during repair, i want all that back. Please do send me Product Key of my window edition at my e-mail - > [protected]@yahoo.co.in or at my phone by sms on [protected] or send the same to my vendor "Network Computers", sigra, Varanasi - 221002 OR IF ALL THE ABOVE LOOKS INCONVENIENT DUE TO SECURITY REASONS DO SEND YOUR REPRESENTATIVE WITH THE PRODUCT KEY AT "MAHATMA GANDHI KASHI VIDYAPITH UNIVERSITY, VARANASI" IMMEDIATELY to give the same on verification physically. Dr. Anurag chaube

I want to highlight Dell services program that is running in India for so many years. My Issue is quite old I first come to know about this in March. I bought a Dell 9020 OptiPlex in September 2013. it Was working fine until in March I noticed that the Webcam is not working. I lodge a complain, but Dell technical support main agenda is "You should in front of your system when you are lodging a complain." So if you are not in front of your system, suppose that you want to lodge a complain from your office then forget it. They also have very excellent office timing from 9AM to 6 PM. So eventually I ended up to lodge a complain on Saturday. Because my office timing is 9 am to 6 PM (and so does many others in the IT industry I believe) . However they check my system through online and finally confirm that yes Sir your system's Webcam is not working and its needs to be replaced. I waited for a long period of 50 days to get the LCD. Ok, fine finally in the end of May., Dell support engineer came to my home with a replacement of the LCD, when they opened the pack I found that the LCD has a crack. Right side there was a enough crack, I refused to take that. However the Dell Engineer did something back-door entry I could see that the Webcam is working. So I was happy. But recently I have again faced the same problem and now the Web cam still not working. Problem # 1: I cannot lodge the same complain as it was closed by them, although no specific replacement was provided.Problem #2: Again I have to go through that 9-6 issue and they check and confirm that "Yes Sir your LCD needs to be replaced." Problem #3: I lodged the complain on 9th Sep at 9AM with complain #[protected] and I have paid a huge amount for next day onsite service. But I received a call in the afternoon from Dell Bangalore that your parts will be ready by Thursday. I said OK. On 11 th Sep I didn't received any call. On Friday (12 September at 10.30 I got a call and the Dell guy wants to come now), I said I am in office come in the evening, in reply he said we don't work after 6 pm. I said ok come at 5.30 pm I will be there in my home. However He didn't respond and disconnect the phone saying that he will contact me again, however he didn't.What is amazing to think is the common-sense applied in a particular systemized fashion, they don't work beyond 9am - 6pm still they claim that they give customer service. I will ask the Dell administrator or the CEO that what brain he implemented the idea of 9-6 policy? Even certain banks to run their business started to work beyond the normal timing. So you can think of the number of messaging is coming to your way. Customer service is a very huge concept and it cannot be achieved by the normal 9-6 Govt office jobs. Its all about responsibility. Your technician cannot work on weekends, they have a holiday, they won't work on weekdays after 6 pm. Don't you think that this must be included in the terms and conditions in the Next day onsite service paper, and this conditions must not be in a scripted language, but BOLD, and should be clearly mentioned. Be incredible in your approach. I think majority o[censored]s who went for the Next day onsite service and paid a huge amount, is a dumb and paying the price of not knowing the entire conditions. Dell is a world leader, so I think they must be knowing between a happy customer and unhappy customer., But this morning 9-6 is a faulty process in a large number of ways. I repeat again Customer service is not a Govt. Job. I am not here to prescribe Dell something no, Just to make them aware that there is something in there system which needs to be corrected.An Yes when I said that just to replace a PC I cannot take leave from my office, your support Engineer told me that they would come on next to next Saturday. What a Dell.Contact number and complain number is provided, Hope Dell look into the matter seriously and thanks to Consumer Forum. Deb [protected]

Respected Sir/Madam, I bought new DELL INSIRON 15 352(Touch Screen) on date 19 June, 2014. The PC is giving me trouble day by day. Sometimes it get stop and the screen get blank, sometimes it get hang and at the end I have to restart it. It's windows also get corrupt. I have reached at it's care centre 3-4 times in two months for this problem. But don't get any fix solution. I have spent thousands of rupees on it, but don't get any profit. Please Help. Ashish Jain [protected] [protected]@gmail.com

I had purchased a Dell Laptop MODEI VOSTRO 2520-CI3-2GB-500GB-DOS with 2GB DDR3 Laptop RAM on 13th March2014 from IT Square, Jharsuguda, Odisha, India. There is speaker problem and my laptop is on waranty.But the dealer is demanding Rs.2500/- ( two thousand and five hundred) towards to replace the speaker.Still my laptop is in his custody. Therefore you are requested to replace the speaker free of cost or exchange a new one laptop or returned my purchase price urgently. Otherwise I will file consumer case against your company. The dealer is challenging me for the same and advise me to complain to higher authorities. It is noted that the dealer has already lapse one month of warranty. So extent further such lapse period on my laptop From S. Parida.

Respected Sir\ Madam; My name is Vipul Nitin Chakranarayan. My dad gifted me dell inspiron 15 3521 from UAE last year. I am having problem with screen. my screen shows very less visibility after staring the laptop. I dont know what is the problem. kindly help me in this matter. I can see the screen after lighting the torch externally. I can see even my welcome screen and even my Desktop but with very less visibilit. so pls kindly help me out. you can send me the details on my e-mail account too. my account e-mail address is chakranarayan.[protected]@yahoo.in Regards Vipul Nitin Chakrnarayan

SIR I HAVE A DELL INSPIRON N 5110 WITH SERVICE TAG NO DQ3YJP1. NOW IT IS UP TO 3 YEARS AND NOW ONE SPEAKER IS MAKING SOME UNNECESSARY NOISE. ALSO THE LAPTOP SCREEN STNDA IS GETIING LOOSE FROM BASE IN ONE SIDE WHILE CLOSING AND OPENIING( LIKE IF WE TAKE A DOOR WHERE THE DOOR IS ATTACHED TO THE STAND BY PLUG AND IN LAPTOP WHERE THE MONITOR SCREEN IS ATTACHED TO THE BASE OF LAPTOP) SO I[censored] CAN SEND SOME REPS O[censored]RS I LL BE GRATE FUL TO U YOURS THANKFULLY PRATAP KUMAR PANDA QTR NO C-02 SVN COLONY 104 area MARRIPALEM VISAKHAPATNAM ANDHRAPRADESH 530018 MOB [protected] [protected]

Sir/madam I have purchased a dell laptop insipron 3521 and it is under warranty.For 4-5 months it was working well but after that it started givimg me problem, 1st LCD display failed and then HDD both were replaced under warranty, then within one n half months again it breakdown, this time dell says RAM is faulty.i need that laptop every day for my work.I got this defective piece which breakdowns.I told them to replace the laptop or either...

sir/mam, i have enquiry related to my new purchased dell laptop, i have submitted 1299/- for scheme of extending warranty for more 2 year+headphone of 1000/- +levi's coupon of 1500. my model no"LAPTOP DELL S.Tag 9KDZ512" INVOICE no. 1452 dated on 12/08/2014 purchased from "IMPEL INFOSYS shop no. 1 & 2, lubana complex garha road jalandhar. ph:4612356 HAVING TIN :[protected] " i hv purchase this last month but have not get any product or mail/message regarding the scheme yet.please resolve my query.

Bought a Dell Lap Top on[protected]Sunday) from Dell dealer PINNACLE at 2nd Avenue Anna Nagar. After just one day of purchase, On[protected] the Lap Top did not function and not even getting switched on. Compalint registered on[protected] Compalint no.[protected] dt[protected]. promised to resolve in 2 days. On checking today no concrete reply or time frame for replacement of the lap top

dear sir i have purchase dell laptop since 2012 & their is some minor defect & i also contact dell customer care.the service told me that send a quotation i[censored] approved plz deposit requisite amount as per the quotation.then i also deposited requisite amount & send scan copy of deposit with written approve the quotation as per their mail instruction.but still their no reply from their end . then i send it again to their mail august6 but all these things are vain

myself vinayak koyande..i purchased a dell inspiron laptop on 15th august.I sent a check worth rs.1299 to avail dell back to college offer.Though my check has been cleared, i haven't got any mail from dell regarding vouchers, warranty extension neither i have received any earphones.This is horrible and worst service from dell.Never expected such a pathetic service from a good company.

I have requested for onsite technician visit and paid the amount for Rs 1, 364/- on 01-sep-2014. There was no response till 48 hrs and then i spoke to dell support blore on phone. I was assured by the sales team and the manage Snehal Ajani that the visit will happen before 08-sep-14. Today is 08-sep-14 and time is 3pm and still no response from Dell. Refer - Dell Order Acknowledgement Customer:[protected], Quote no 26792575