Dell India Complaints & Reviews

I URCHASED A DELL LAPTOP ONE AND A HALF MONTH AGO AND IT WAS FOUND TO DEFECTIVE. I SOMEHOW MANAGED TO GET MY MONEY BACK. I BOUGHT ANOTHER DELL LAPTOP AND IT WAS ALSO FOUND TO BE DEFETIVE. THE COMPANY FIRST TRY TO RESOLVE THE PROBLEM AND BUT WHEN ALL INTERNAL PARTS WERE FOUND TO BE DEFECTIVE THEY REPLACED IT. I GOT MY REPLACED DELL LAPTOP AFTER A MONTH AND IT AGAIN HAS SAME DEFAULT AS THE EARLIER ONE. CONSECUTIVELY I GOT THREE DELL DEFECTIVE LAPTOPS. THIS RESULTED IN GREAT LOSS OF MY STUDIES. SO NOW I WANT TO FILE A CASE AGAINST DELL IN CONSUMER COURT AND WANT ALL COMPESTATIONS

When I purchased the laptop I paid for Windows 7 CD. The vendor informed that, I will be provided with a Windows 7 CD in courier. Even after 6 months I didn't get any courier, Now I have a OS problem. When I contacted the dealer, he is asking me to contact dell customer service and they are telling that they will never provide the Windows 7 CD. Then why we are paying our hard earned money for that? Now to resolve this problem, they will send a service engineer and I have to pay Rs.700 to Rs.800 approx also to fix the windows issue I have pay extra amount that service engineer is asking me to pay.

Sir, my dell Desktop Systems Power On But No Display, No Key Board & Mouse Light On, Dell Inspiron 3647 Servies Tag- 30nv022 Ex.S.Tag- [protected] Mfg Date[protected] Sale Date- 08/10/2014 Address:- Rejerv Police Line, Block No-D, Quator No-2, Mob- [protected], [protected] Email Id- [protected]@yahoo.com

We purchase the Dell Latitude 3440 pre-install windows laptop (service Tag No. 41QT712) from “Transtek Infoways Pvt. Ltd., New Delhi” vide Inv. No. TTEK\DEL\14-15\1456 on 29 Sept, 2014 with 3 year onsite warranty (warranty code is CAL003W72118S8IN9. I am attaching herewith the inv. Scan copy Inv RP Laptop.jpg for your kind reference. When We Call the Dell at the DELL customer support no.[protected], then Dell technical support executive attend the call and try to resolve the problem telephonically at-least 1 hrs. Then he told to remove the HDD from laptop and take backup and restore the laptop factory settings. I told him to arrange the visit of Dell engineer at my office to resolve this problem onsite, then he clearly denied to provide the onsite support and reply that we can not provide the online support for this laptop. Then I Restore the computer myself and after 2-3 days laptop suddenly automatically restart display the error message again.( Error message attached file: error.jpg) I want to say that if We purchase the Dell Laptop with Pre-install Windows with 3 years onsite accidental warranty then how can DELL denied to support onsite for Pre-install windows problem as well Hardware problem. I want to ask you that why the supplier give us the faulty laptop because this laptop not working properly from the day one, now if we complaint with the DELL to support and resolve this problem, the Dell also not support us and we are facing lots of problem. Now if DELL will not resolve this problem within 1-2 days then I will register case against Transtek & DELL India Pvt. Ltd. To supply the faulty laptop and not resolve the problem. Waiting for your reply. Note: We are the 6 years old customer of DELL and We directly Deal with DELL. Regards Arvind Sharma [protected]

My dell laptop speakers were giving distorted sound. I called to dell technical support. My laptop has the warranty till December 2015. But dell technician told me that because I have VLC player installed in my laptop so that's why my laptop speakers have gone bad. Dell technical person told that dell will not replace speaker under warranty because I have VLC player in my laptop. Even paying about 10, 000/- rupees for warranty already I agreed...

I Purchased a New Laptop 2months back, I have problem blue screen issue from same day, I contacted the service centre in secunderabad, they checked and confirmed there was hard error, so suggested for replacement then I contacted vendor for replacement but they said, raise complaint in customer care they will replace the device, on next day I contacted and spoke to customer care, they I asked them to replace the device, but they checked and said that the problem was solved, but the issue was not solved I face the same blue screen errors regularly, recently on 04/12/14 again I contacted customer care again the they checked in online and confirmed there was issue in RAM and MOTHERBOARD, and they sent your service executive to replace the RAM, On 06/12/14 your service executive came and checked the device and he confirmed there also problem with HARDDISK also... Actually from Day one onwards when I Contacted the service centre in Secunderabad, the next day onwards I'm telling about this problem to all your people but your people is solving the problem and Now the Problem is in RAM, MOTHERBOARD and HARDDISK means Major Parts in system, almost Total Laptop is Problem, How could I accept to replace the parts in my system, this is my new system, I brought on Last week in September 2014, Kindly replace my Laptop with New One...

I HAD PURCHASED A DELL LAPTOP ON 10/10/2014 AND THE NO IS 4NC 9812. AS PER THE OFFER GIVEN TO ME I HAD MADE A PAYMENT OF RS 1499 ON 14 TH OCTOBER. I AM REALLY FRUSTRATED BECAUSE NEITHER HAVE I RECEIVED THE CONFIRMATION REGARDING THE PAYMENT AND NEITHER THE GIFT VOUCHER. I HAVE BEEN CONTACTING YOUR DIFFERENT PERSONALS THROUGH EMAILS AND OVER PHONE . I HAVE SENT EMAILS TO [protected]@celebratedellse.com, [protected]@gift.big.com, [protected]@dell.com.ON 21ST OCTOBER, 2ND NOVEMBER, 3RD NOVEMBER . NOT ONLY THAT I HAVE CONTACTED OVER PH . A NUMBER OF TIMES . LATTEST I HAVE SENT AN EMAIL ON 29TH NOVEMBER OF THE SCREEN SHOT OF THE PAYMENT MADE BY ME TO THE ABOVE MENETIONED EMAILS. STILL I HAVE NOT RECEIVED ANY ANSWER FROM YOUR SIDE. I FEEL I HAVE BEEN CHEATED AS EACH TIME I SPEAK TO THE DIFFERENT PERSONALS THEY ASSURE ME THAT THE MATTER WILL BE SORTED OUT AT THE EARLIEST. I WOULD REQUEST YOU TO LOOK INTO THE MATTTER AND SETTLE IT AT THE EARLIEST .

A faulty dell System is sold to me and when I complaint about it, It is said that the there is no manufacturing fault and vendor provide you corrupted OS. How what should I do, I need complete refund. Its really annoying. Due to nature of my job, I have to purchase a new system. Now this is a useless curse on me. Help me in getting refund.

Sir, I have Dell Laptop Model No Vostro 2420, Service Tag S/No 6JDZGZ1 and Express Service code no [protected]. While working its screen automatically blinks within a span of 15 mins. My Address is given below:-1/487, New Vidhyadhar Nagar, Jaipur (Raj) 302023. Mobile no : -[protected] (Manish), [protected] (Akash) I request to you please solve my problem asap. Thanking you..

Sir, I have Dell desktop Model No D06S, Reg Type D06S001, Service Tag S/No 15594Y1 and Express Service code no [protected]. The Power ON problem of my pc. My Address is given below:- IT Cell Army Camp Ponda, Goa PIN-403401 Mob No [protected] May I request to you please solve my problem. Thanking you

Hi I am Senthil.m.r from Madurai, Tamilnadu. I purchased a dell all in one on Oct 21 from an dell executive. By that time there is an offer for 3years extended warranty and some gift voucher. When i asked the dell sale person regarding this she said it will be given after 45day. now it is almost 70 days and there is no reply form that executive. Request how to get my vouchers from dell. Regards Senthil MR [protected]@gmail.com

Brought a working laptop to DELL Authorised Service Centre located in A/336 - 101, 1st Floor, Aisha Manzil, Swami Vivekanand Road, Opp DCB Bank, Andheri West, Mumbai, Maharashtra 400053, India and got it back after paying more than 4000 INR and approximately 2 months waiting broken/unsuable.

This being my first experience soooooooooo very wierd with dell That now i feel so frustrated that i made my friends buy dell laptops worth lakhs. Its ridiculous Your executives have no sense to talk to a customer Specially ([protected]@dell.com) i am really annoyed by the after sales services of dell Dell must understand its superiority in the market is just because of its after sale service. I am being the customer and part of dell from last 5 years Its being my WORST experience i have had. I am really very very much unsatisfied with the services of dell, and from now i would suggest no one to buy a laptop specially dell. And even i am feing bad of myself that i hav choosed dell purchasing a laptop worth ₹1, 25, 000/- I feel now APPLE was far better atleast they dont have THESE KIND OF PEOPLE LIKE V SHEKHAR SINGH having no sense to talk with a customer. And what is the big issue going on with my laptop. I mean its pathetic If my adapter is a part of accidental damage which is bring damaged on 10th nov 2014, date which comes under warranty, they why all you people making a chaos for a charger worth just 3500/- ₹ bugs I m really annoyed and unsatisfied with DELL amd i really wont appreciate about dell in future too. #RT#SR#[protected] Service tag 4y5qwq1

MAHAVEER LALWANI, BCOM, LLB Advocate “Lalwani Paradise” #23, Thandavaraya Pillai St, Sowcarpet, Chennai – 600079. MB – [protected], [protected],[protected] [protected][protected][protected][protected][protected] Registered Email Date: NOVEMBER 28, 2014 Ref. LN.006598.2014 To, Dell Technical Support Sir, I am Mahaveer Jain, Advocate in Chennai High Court as a Quality Analyst wants to bring to your notice that I have purchased Dell Laptop in just Few Months Before, System Type – Inspiron Note Book, System Description – INSPIRON 3521. After Few Weeks later that Laptop is running slow Performance and Hanging. I visited the retailer on 30th Oct 2014; I left my laptop with them. On next day I went there to collect my laptop the retailer said there is a Some problem, a request needs to be raised with Dell Support Services, Service order No.[protected], DSP reference No. H/SDAR/DGCH/14-15/0040401, on 31/10/2014, from Dell Authorized Service Center, #1, Salburg Square, No.107, Harington Road, Chetpet, Chennai – 600031, Ph:[protected]/91. -2- On 01/11/2014, that Dell Authorized Service Center delivered me the Dell laptop Said me that Problem has been rectified and assured me that there will not be any Problem in Future. It is very disheartening to note that after such service again in Just few Weeks that same problem raised I meet the Shop Owner where I Purchased the Dell Laptop they requested to me to give a Complaint at Dell Service Center, On 27/11/2014, I went personally to give Complaint at Dell Authorized Service Center, #1, Salburg Square, No.107, Harington Road, Chetpet, Chennai – 60003, they given me SDAR Report as DSP reference No. ENQ/DGCH/14-15/0006972, Service Tag – FBJYPX1, as the Same Problem System is hanging and Preformed Process Very Slow. This is nothing but day light robbery and cheating the customer under the caption “Peace of Mind Plan”, whereas the Dell Laptop I Purchased is like a Laptop for loss of peace of mind. I wasted my time and money by Purchased this Dell Laptop. This kind of wrong, illegal, unlawful trade practice is not permissible under the law. It is very cheap, in your part by such act of yours to retain the customer’s in your business. When I had investigated about your company’s service in the market I got a bad and negative feedback of your services in our Society. Further I states that such attitude of service from your side had only created friction. -3- Therefore I call upon you to refund the amount or Replaced the laptop along with other damages, mental fear, stress, heart ship expenses incurred by me, the refund money with other expenses occurred should be refund within 7 days from the date of receipt of this notice failing which I will be constrained to take appropriate legal action in the appropriate forum known to law, having its legal Jurisdiction at Chennai, File Complaint in Dist Consumer Forum for Deficiency in Service & Unfair trade Practices & Claim Compensation Along with Claim & Damages for Harassment, where the cause of action had taken place and you will be liable for all the costs and consequence thereof. . Yours faithfully (MAHAVEER LALWANI) Advocate in Chennai High Court

Dear Sir, Even after getting my laptop replaced thrice, there has been no proper service provided. The Senior Manager at Dell, Mr. Pawan Budhwar (E-mail: [protected]@dell.com) talks to me rudely saying "Go file a complaint if you want to" and doesn't give me a proper solution for my complaint. Even after all this my complaint still persists.

Dear Authority I have been constantly calling the customer care to replace my defective internal JBL Speakers with a new one, The customer service was not responding to me for the past one year .If you could not give the sufficient spare parts the why Dell is releasing different laptop variants. So kindly take some actions and give me a replacement ( I am not asking you to provide me free of cost I can pay U ) . Kindly mail to bibin.[protected]@gmail.com.

HI, I have submitted my i5 inspiron for service at sadashiv peth. ddp reference number- ENQ/DGPUNE-2/14-15/0003859 and they told me its motherboard issue and needs to be replaced for which i paid rs 13000/- via net banking to them. They confirmed that within 10-12 days my laptop will be ready however, when i called them on 25/11/2014, they told me that parts are not available and hence, anything will be possible only after 12/12/2014. This is totally unaccepatable since if part was not available why they have not checked it earlier and get me paid 13000/-. Now my money as well as my laptop is stuck. Request you to please get this resolved,

I have bought my dell inspiron N5010 CORE I5 laptop around 5 years ago. curently I am residing @pune and before 3 months ago I had put my laptop to the authorised service center @sadashiv peth pune branch. I am lots of suffering with these guys and the way they are providing the services to the customers. intially there was an issue with mother board and in a very rude manner these guys informed me that it will take almost one month to repair my laptop, to bring the new motherboard from malaysia and replace it with my old motherboard.I trusted on them and waited for almost one month and ten days.though I am working as a freelancer and i had some IT project on my hand.I postponed them and only waited for these **** customer service center guys.I dont know why the hell ..dell is becoming the one of the worsest and fraud company..doing cheating and providing worst service to their customer .this company ask me to pay 13000 RS to replace the mother board.I had no issues for that and i had also paid them the mentioned amount. but I think the way of providing the service to the customer is the worst in the world. after repairing the laptop..when they handed over it to me..from the secod day i was suffering with my laptop.Intheir feed back call i had also menrntioned about their not satisfied service but nobody is listening to me.i am suffering with dell and its service to me since laast 3 months.now again i have a motherboard issue and i have brought my laptop to them around 10 days ago but till this date I am not getting any response from these guys. As i am in the warranty period ..and as the mother board issue is occured again with my laptop though they have replaced it earliar..I am asking with these guyss to extend this warranty period to ten to fifteen days more.they are litteraly denying on it.and also making dealy to repair my laptop. PLEASE DO THE NEEDFUL IN MY FAVOUR ASAP.thanks

Dear Sir/Madam, My Express Service Code No. [protected] (INSPIRON N5050) I had paid Rs. 1364/ by online on 14.11.2014 for Technician, I called on [protected] for 6 to 7 times for what about Technician but all are said our Technician Name & contact no. not shown our system. And they are saying 7 to 10 days our technician will come to you but in the agreement they are mentioned only 7 days and all ready 12 days are passed. I sent you also agreement & my payment receipt. I told all to please transfer to call to your Senior all representative are Disconnect my call. Why this is not a good service. some body is give to respects please fallow the same.

I want to file a complain against the dell and the [protected]@giftbig.com the code which they provided is invalid it is being verified by me at jabong site . I have mail 7 complaint mail to [protected]@giftbig.com There is no reply by them on there path As per the coversation with jabong care they told me to verify it by the supplier of the code