Dell India Complaints & Reviews

I have purchased Dell Laptop (Model No Dell 3421 S.No C59X271) on 24th August 2014 from Shop address: Arrow Informatics PVT Ltd.(14-15) R-18 Rita Block..Shakarpur Opp Metro piller No 48.Delhi -110092. After 1 month laptop is not working & not able to switch-on the laptop. Then I have register a call to dell call center for problem resolution. When they have checked the details they told me this laptop purchased from Thiland & not able to provide the services here.1st you have to register this laptop in India after that they will entertained me. I am shocked. When I have told all these detail to Shop Owner from where I have purchased this laptop but they didn't entertained me from last one month. Dell products are of poor quality as within 1 month the product stopped working and top of it they have pathetic services. When I have purchased from an Indian shop after paying all taxes and VAT, how can they deny servicing ? I am extremely dissatisfied with DELL.

I have received below mail on 8th Nov 14. Till now i hav'nt received any response from giftbig.com Dear Customer, Thank you for shopping with giftbig.com. We have received your email request. We will get back to you within 48hrs. Regards, giftbig Support Team [protected]@giftbig.com Note: This is an auto-response email. Please do not respond to this email. Disclaimer: The information/contents of this e-mail message and any attachments are confidential and are intended solely for the addressee. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you have received this transmission in error, please immediately notify the sender by return e-mail and delete this message and its attachments. Any unauthorized use, copying or dissemination of this transmission is prohibited. Neither the confidentiality nor the integrity of this message can be vouched for following transmission on the internet. Reply

I am student of CE and bought a dell laptop inspiron 15 3542 on 31st oct., I know that I have to be considered for diwali offer from dell about 8000 rupees... vouchar and 2 years additional warranty ..but I haven't this diwali offer! Dell retailar said me that dell's website is closed the registration on 31st oct...so i not get! ! please hear me and give me the diwali offer! - C.D.Vadgama Nadiad 387002 Gujarat India

hi my brand new Dell speakers not working my windows 7 32 bit, past 5 days search for solution still i could find solution in site also, definitely i never suggest your product because what requirement for speakers to my computer i could find past 5 days search in your and your tech support very poor;very small product it does't work, try all steps upgrading my Realtek driver but nothing doing, please provide solution for this issue, Indian tech support very very very poor. i never suggest your product hereafter.

I have call on dell thrice a day and 4-5 times a day their all representatives are busy. When they pick my call once and then they put my call on hold and then they cut the call i want to know my extended warranty of my laptop and offers regarding that i have paid 3000 from my credit card due to extended warranty of my laptop and i have registered on dell also online and i didn't get the mail from dell and not the message from dell so my complaint is that all the representatives cant pick my call and put their line on busy for a long time. They cant talk and know my details regarding this. Please accept my complaint and please take a strict action against dell and i would be very thankful to you. Thank You UJWAL [protected] [protected]@gmail.com

Just 3 months before i bought a new dell inspiron 15 3000 series.15.6 inches and now i got a problem in my laptop battery as "CONSIDER REPLACING YOUR BATTERY".i need to claim a new battery and i have a warranty period.please contact me as soon as possible and also [protected]. Thanks, Vilvanathan [protected]@gmail.com

I have purchased Dell laptop under dellse offer ..My service tag number is 1625K22. I have registered on website by filling appropriate details. I got an confirmation sms from dell that they will send me sms/email within 7 days for further action. Please Sir Assist me Regards, Rahul

I have purchase dell laptop from compuindia on 15-Oct-2014. order no - #[protected]. They said i will get 3000 Jabong boucher and 2 year extended warranty once i register and upload invoice at http://www.celebratedellse.com/. I have uploaded the same within timeline. Now they are saying that i have uploaded wrong invoice which is not at all possible because i have never order any other dell laptop in my lifetime.When i have dropped an email to their customer care email id [protected]@celebratedellse.com about wrong invoice details they are not replying on this matter. They have done fraud with offer with me. Regard, Ravi

Sir,

With due respect i have the honour to state a few line for your kind attention and favourable action please.

(1) I have a purcahsed a laptop( Inspiron 3521), Service Tag is 42RCRX1, AND EXPRESS SERVICE CODE IS [protected] last year.Now from few days webcam of my laptop is not working. In this regard i taked to your cutomer care but they are unable to help me.

(2) As i am working in government department i have a very little time to enquire about all these things. so you are requested to please send your representative for resolution of my problem. My Residence address is T-32/4 CHAKARBARTY BLOCK, 32 WING AIR FORCE STATION, JODHPUR-342011. MOBILE NO:-[protected]. YOU ARE ALSO REQUESTED TO PLEASE MAKE ME CALL BETWEEN 1430 HRS TO 1530 HRS.

(3) you are requested to please solve my problem as early as possible.i will always owe you.

My DELL XPS L501X model is out of warranty and its display panel has to be replaced. I called Dell Laptop Service Center in Jayanagar, Bangalore. I told exact model no and exact problem. The receptionist said that "it will get replaced in Rs 4000". But that day i could not make it. So after 2 days i called again just to check opening and closing time of shop, and asked price once again, so that time she said "Rs 4500" for same thing. So I argued a bit and she said, "come to shop we will see". Then I went to the shop very same day and then the Dell representative said that "it will take something around[protected]". Then I really got frustrated and asked why this changing price every time. So then he called some person and said that there are three prices: 1800 - for service and making it work somehow 3500 - for replacing part but with a bit of scratches 4800 - for brand new piece Then I argued that on phone you said that brand new piece will be of Rs 4000. So he accepted his mistake and said that "We have part available and we will replace with brand new part in Rs 4000 as we promised on phone in 2 days. We will give you a call once it will be ready". But after 2 days, I have not received any call. So I called them and inquired. So he said that "we have only scratched part available, come and check if you are fine with that". I got surprised. Then I went to the shop and met manager of the branch. He talked very bluntly and with no respect. I said that 2 days ago you promised for brand new part and I have traveled all the way to your shop twice. He said very rudely that "we have only this scratched part and if you want it you will have to wait 1.5 hours to get it replaced". I really felt pissed off. Then I said that 2 days ago you asked 3500 for the scratched part, on that thing he replied that "this is the only piece of this part and it is nowhere available so you will get it no less that 4000". Since I had to travel to my home place the very next day, and this service center wasted 2 days of mine, i was left with no other option but to get it replaced with the scratched part only. So I asked them to get it replaced. When I returned after 1.5 hours, I got my laptop back finally BUT with lot of scratches and faded panel and my laptop is not getting closed properly. When I asked the manager about it, he said that "i cannot do anything". What i felt in the end is that since that part was not easily available, he got better price for brand new piece from some other customer. That is the only way how available part 2 days ago can become unavailable. This is really unprofessional and not expected from a company like DELL. This whole incidence was very frustrating for me. Name of the person : Ganesh (as told by him) The branch address is : Dell Laptop Service Center in Jayanagar 15 sapthagiri complex, 1st Floor, 11th Main Road, Aurobindo Marg, 3rd Block East, Jayanagar, Bangalore - 560011, Call :[protected], [protected] Looking forward for a quick and strict action from Dell India.

Hai, am Sanoop, am writing here to inform you that I bought a LCD moniter with Rs. 4200 (DELL) on 10.12.2013 and now it become complaint. I have contacted the loal aothorised service and they will inform us first you want register a complaint. kindly accept my request and arrange me a call back as soon. the details shown below S/N : [protected]...

While connecting power supply for charging showing an indication 'invalid battery' and not properly charging.I had already registered the complaint and contacted the service technician and directed me to submit the TABLET at SAHAR service centre near training school Kannur.But on contacting with service centre they told me that they are not authorise to attend complaints on TABLETs.What will I do?

Hi, I have submitted my laptop in Dell service center, (Ambattur) on 06-Sep-2014, to replace the broken display. And they informed me that they will charge 7k to replace. After couple of weeks, i got a call from the service center that it has been done. When I went to collect my Dell laptop (Inspiron N4110), noticed that the panel has been broken and my laptop looks like it has been picked up from dust-bin. Your executives doesn't even know how to handle customer's product. And the Dell support staff tried to convince me that it will happen when we open and replace the display. I clearly told them to replace it give it back to me. An I keep on calling them and visiting to the show room where I submitted to get my laptop back. None of the staffs are taking responsibility and provide any honest update. And I am still waiting for my laptop, after 2 complete months. Really frustrated with the Dell service center and the supporting staffs who are all involved. Need my laptop back and I need a clear cut justification from Dell regarding this. Regards, Subash.

I purchase a Laptop 3542, service tag (1H2GB12) from flipkart under Dell se offer. I have paid 1499 and also received the coupons but have not got any communication regarding extended warranty and customer care is not responding properly. Arpit Goel ([protected])

I HAVE PURCHSE DELL LAPTOP ON 24/10/2014 FROM CARE SOLUTION UNLIMITED, AHMEDABAD. AND SO FOR THAT I GET ADVICE THAT THERE IS AN OFFER IS GOING ON NAME IS "CELEBRATEDELLSE.COM" ON THIS ID I HAVE TO DO REGISTRATION FOR GETTING WARRANTY EXTENSION UNDER THE WARRANTY EXPENSION SCHEME. AS THE OFFER IS VALID TILL 31ST OCT 2014. I GET IT MY REGISTRATION DONE ON 27TH OCT 2014 ONLY. WHEN I GO THROUGH THE REGISTRATION PROCESS NO ISSUE WAS THERE. IT WAS PERFACTLY DONE AND DELL ACCEPT MY REGISTRATION. AFTER THAT WHEN I HAD TAKEN A FOLLOW UP FOR THE SAME FOR NOR GETTING ANY COMMUNICATION THROUGH GIVEN MAIL ID [protected]@celebratedellse.com I DIDNT GET MEANINGFULL ANS IN FIRST MAIL. THEN I AGAIN PUT A MAIL ON SAME ID FOR CLARIFY THE ANS FROM DELL. THEN THEY ARE SAYING ME THAT MY INVOICE COPY IS NOT VISIBLE SO YOUR REGISTRAION IS NOT DONE OR REJECTED. NOW I AM PUTING MY COMPALINT THROUGH THIS ABOVE MESSAGE, THAT PLEASE GET BACK TO ON IMMEDIATE BASIS. LOOKING FOR POSSITIVE REPLY. Phone No : [protected]. Name is Mr. Chaizy Shah

Dell Mouse not working properly, it is within warranty period. I am not finding any service centre of Dell in Delhi, India, to change/replace this mouse with new one. Please send me address of service centre to replace my mouse immediately. If I file my complaint through customer care number, there are so many formalities there.

i have purchased a new inspiron 15 notebook on 16/10/2014 nd on celebrate dell se offer i have paid 1499rs on 22/10/14, now have received my e voucher... but no update about my extended warrenty . Have called many times but now disappointed.hope this complaint will work.

bought a new dell inspiron 15r before 2 months. it is an core i7 processor.now my laptop is becoming too slow...i want to register a complaint in dell but they are putting my call in hold for 30 to 40 min and then without any response they are hanging up the call...So i hope this message will reach some higher authorities. :( my number is [protected]

Dear Indian Consumer Complaint Forum, I Pabbati Rajesh customer of Dell laptop purchased Dell inspiron 3542 model with Service Tag no:5D35312 on 17/07/2014 at Dell exclusive showroom at kphb near Technological university JNTU hyderabad. Dell given a college offer for students of worth 1299/- to paid which consists of three additonal benefits which include #1 two years additional warranty extension #2 levis gift voucher #3 senheisser earphones, I received first two warranty and levis gift voucher but till now not received senheisser earphones. I kept mail to Dell which is RW Promotions <[protected]@rwp.in> about senheisser earphons but till now I didnt recieved they said I will receive within 15 days it has already completed 3 months there is no response from them. Plz kindly process my complaint. Thanks and regards, Pabbati Rajesh +91-[protected] p.[protected]@gmail.com

I have purchased a laptap from dell on 13/10/2014. and they have given me a offer of extented warrenty and 3000 eshopping by paying rs 1499. so i payed rs 1499 on 19/10/2010 and it now i have no confirmation of that payment and the offer they said i have called n masseged dell so many times.please help me on this now i want refund of my money with extra charges for wasting my time.