Dell India Complaints & Reviews

Dell - Dell Back to College Offer - Cheating customers I purchased the Dell Inspirion laptop. There was this Back to College Offer (offer worth Rs 7K). How it works is, the customer need to submit a cheque for Rs 1299/- to a third party (authorized by Dell) and they will take care of deliverying the free items and processing the additional 2 years warranty. I submitted my cheque within 10 days. RW Promotions Pvt Ltd have one land line number which will not get connected any time you try. I have dropped 2 mails to them but not a single reply. They don't reply to mails. Their number is always busy. Dell is also not listening on this matter. RW promotions is only cheating us. Pathetic experience so far. There is no way to call them as their line is busy through out the day. This is nothing but pure cheating. My dell laptop Model no.- 14R 5437 service tag no. - 69763Z1 Date of purchased 2-Aug-2014

Sir, i have a problem in my laptop with it's hard disk. i am installing operating system 4-5 times in my laptop but it crash every time.I purchase my laptop on 23 April 2014.my express service code is [protected] and serial number is b7kpdw1.

Sir,
My laptop with the s.Tag no : d41x5z1 express service code : [protected], this laptop has the problem with the speaker, my built in speaker is not working, i have taken the lap on 30.08.2014, but when i connect a hadphone in the jack sound is working properly, but the speakers isn't. I tried contacting you on the phone but its getting disconnected. Please let me know whether all dell products are the same or should i get replaced with another company. I tried changing the operating system and with the drivers as well but hte complaint is still the same, hope you people treat customers in a mannerly way and waiting for you call,
My contact details.
Pranav
Near vengeri temple,
Main road,
Ottapalam
Palakkad district
Kerala state
679101.
Ph :[protected].
Mail id : [protected]@gmail.Com

Hi, I have reported my complaint (service request No | [protected]) couple of days back & dell has replaced my Batter & Motherboard. They provided me re-installing CD & guided me to reinstall the windows. Now when I am trying to install the windows the laptop doesn't boot from CD - Drive & even when I try to open the CD normally it shows empty. I guess their is some problem with my laptop or motherboard they have replaced is old model & I called Dell helpline & they refuse to help me due to some name issue & told me it doesn't cover in warranty Kindly help me out as my pc is affected by virus & I can't do my work. Thanks & Regards Damanjit Singh [protected]

selecting one program from desktop, more than one program selected automatically in new window. eg, for selecting microsoft word the warning message asshown bellow "word has detected that your are holding down the CTRL key. Do you want to start word in safe mode"

DELL replaced the speaker under warranty last month. Laptop details: Vostro 2520 Service Tag: 41XHYX1 | Express Service Code: [protected] However, the new speaker had some magnetic issue, produced alien humming sound which caused screen vibration too and now the display is distorted and destroyed and the speaker keeps on humming. DELL needs to take responsibility of sending low grade replacement of speaker under warranty which caused such a fatal issue.

I do not get enough refund as dell said to me. my dell laptop is faulty so request her to refund and he aggry with tham and declare a credit note of laptop full value Rupees 42000. But dell retailer told me you get just Rupees 30000 from dell.i went to full value of my laptop... my declared credit note details are given as photo proof bellow my dell laptop service Tag no is 3SPL4Z1. vaibhav patel

i have given my laptop bearing service tag no. Inspiron 15R NS 110 ST.2W2HTS1 for repair at Dell Authorised Service Centre, District Centre, Janakpuri, New Delhi. on 06.08.2014 .I was told it will be rectified in 2 weeks, after you deposit Rs. 5000/- in citi bank or transfer the amount through net banking in co"s account, for which accounts details were given to me and i transfered the amount on 11.8.2014. the transfered amount receipt was mailed to the service centre. but till date my laptop has not been repaired.I was told their was some issue with the bank, parts of your laptop has not been realeased. i want to ask you, Dell is such a reputed company, makes such a lapse on their part leaving customers to suffer. i request you to please look in to the matter and expedite the same at the earliest. regards sudhir barellia [protected]

I purchased the Dell Inspiron battery from Digital compusystem pvt ltd on 2nd june 14.But while using it as it reaches on 75% than unexpetedly laptop getting shutdown & because of that facing lot of problem.Please resolve it as immediate as possible. Regards Mukesh Kumar Muzaffarpur Mo-[protected] [protected]@rediffmail.com

Recently i got m battery changed through the dell service center in named APEX SYSTEMS, krishna plaza sector-6 dwarka, new delhi. athey changed my battery and did some routine servicing of my laptop and charged me a total of Rs 3150/=. 3 days after this my lap top started to shut by itself without any error message . i contacted the service provider and explained the problem and the sent a technician to look into the same . He checked my laptop and told me that its some hard disk problem . He removed the 2 GB RAM and left only 1 GB RAM and told me to use and check . But the problem is still there. My laptop runs for hardly 20 min and get switched off by iteself . I then again contacted the service provider, but now they are saying that it has a mother board problem and it would cost me 10, 000 RS for new one . I explained them that the problem was not there before they serviced my laptop, but they are not taking any responsibility . They are not even ready to reinsert the 2 GB RAM in my laptop and say that i have to get it done on my one . When i called them 3-4 times explaining that its wrong and cheating, they started to yell and even threatned me not to call again other wise i could face dare consequences. I my work is on hold and no body is listning . I have attached the bills along with my complaint kindly help...

I am buy a laptop on 19th July 2014. My Dell Laptop Model is Inspiron 3542 Last few days i have to face mouse problem in laptop. Means Whenever i turn on my laptop. then my mouse cursor automatically change in zoom in or out (+/-) In that case i cant work properly. Even Some time my mouse cursor is not moving also. So I requested to you please consider it and solved my problem. Devendra Singh [protected]

It takes 15mins to connect with the representative. Further they constantly transfer calls from one department to other and again each time it takes nearly 10mins to contact. Normal call holding period is also nearly 10mins. And after 22mins of total call duration. It directly asks you about your issue resolve feedback, and if you reply No, it disconnects the call. I am trying this from 2 days and my issue is not resolved yet.

Sir/Madam, I had serious issues with the system (laptop) are hereunder: EARLIER: these under mentioned issues were reported within warranty period. 1. system get automatically getting switched off and in order to start it again, either I have to plug in the charger on or detach n simultaneously reattach its battery. 2. during net surfing on Internet Explorer sometimes I do not see the cursor on the web page and I couldn't post photos, files in it and also the internet explorer not responding afterwards. this particular issue is not detected while surfing net on google chrome or Mozilla NOW: this is the new problem detected now system didn't get shut down sometimes. sir the above problems were duly reported to the your customer support and treatments were received but these problems still continuing with the system, which has made the system difficult to use. I had also reported these problems to the customer support but they told me that I have to pay for it now . my question is do I need to pay for the above reported problems if it remained unresolved still by your technical support people, because I believe the issues which I reported prior to the expiry of my warranty period is still need to be resolved without any further charges totally free of cost. sir, if I had to pay for it then it will be a strict dissatisfaction for me of your service teams conduct because I feel it as if this issue need some special attention, then why they went on wasting the time. sir, this system still remaining with me as a burden, I am waiting for your reply in this regard at an earliest, whether I could get some remedy or not, or I have to proceed to dispose it off and switch to some other company Details of the Product I have are under: Dell Inspirion laptop Service Tag No. 2NYGBX1 Express Service Code: [protected] Contact No. of the undersigned user: (+91)[protected] [protected] E-Mail id: dharmbir.[protected]@rediffmail.com waiting for your early response to the above, Thanking you yours faithfully, Dharmbir Pandey Talcher, Angul(Orissa)

From day 1 we are facing the following issues :-
1. The computer frequently shows the notice, "Your PC ran into a problem and needs to restart . We're just collecting some error info, and then you can restart." While we are using the PC.
2. After this notice the PC will not shutdown, unless we press the start button.
3. Due to the system's error the CD Is unreadable.
4. Os got corruped twice.
5. Due the above problem the system is deformated once by the distributor, yet the Issue is not resolved.
6. Distributor concluded that the above problem arise due to the hardware issue.
Today[protected] we handed over the laptop to the distributor.
Kindly resolve the issue, with high priority, without affecting the quality of the pc.

Regards
Albert

Hi, My name is Anjan Kr. kole. My complaint is about "Dell back to college offer" against RW promotion Pvt. Ltd tie-up will Dell. I have bought a dell laptop and as per offer I have to pay 1299/- for extra two years warranty and with this they provide Levis gift voucher of rs. 1500 and a sennheiser headphones of rs. 999/-. My laptop service tag no is H108102. I have received the Levis gift voucher and the upgraded warranty. But I don't have received the sennheiser headphones. It almost one month passed . I have called to the no[protected] several times, but always it on in busy status. This is very malicious result for this reputed organisation. Please Regards, Anjan Mobile- [protected] email- [protected]@gmail.com

Respected patron, I purchased dell vostro 2420 laptop from Bangalore with service tag No 8XCMV1 on[protected]world computech). after one month laptop display showed a spot on top left side and it began spreading to bottom just like a crack. Within mdays display became useless. I complained to online support team as dell support here in Kochi refused service. Online people asked photos of laptop and told me that laptop display is not under warranty and i need to give 15000/- for replacing panel. Several times I contacted them by phone and mail without any use. According to warranty details from dell site following details i got Warranty details for your Vostro 2420Service Tag: JX8CMV1 Ship date:[protected] Country: India Service Provider Start date End date NBD (Next Business Day on-site) DELL[protected] POW (Parts Only Warranty) DELL[protected] Carry-In Service (3-Business Day)(8x5) DELL[protected] Parts Only Warranty (Carry-In Service) DELL[protected] As you can see laptop was shipped on 26-10-12 and dell sold to me on[protected] that's 19 months old one!!! 1.Damage must have happened during this period . 2.Dell and reseller "world computech" banglore cheated me giving 19 month old used laptop to me. 3.Dell support people not even bothered to get my laptop physically checked to validate. 4.Refusing warranty conditions and my customer rights. Please take necessary action against responsible ones and get my money back with compensation for pain and difficulty occurred. K.B.Sasikumar 3/356 Upsana Road, Madadu, Kochi KERALA. Mob-[protected]

Hi, I would like to complaint regarding my Dell Laptop model Inspiron 5521. Its been only a year to purchased the Laptop & just after 15 days its battery backup has fallen dramatically. When I reported the problem to customer care they told me that this is 4 cell battery & each cell give backup of 15 mins. I feel cheated as I have taken 3 year extended warranty & laptop is not working for an hour on battery. Moreover, I am facing problems like Hang, Auto switch off, Keypad not working, touch pad hangs & other errors related to hardware or software. But no support has been provided by the Dell. I want my Laptop battery to be replaced & all other hardware & software problems to be resolved.

I had purchased dell lap top Dell – 3521(SER/T/N-49RSQX1) from Arrow informatics pvt.ltd (13-14). R-18 Rita block Shakarpur opp. Metro plier no -48 Delhi-110092 (invoice no RI/1062/AIPL/13-14) My system is under warranty and many time we are facing the problem like – battery backup low, sound not clear, hanging problem. Same problem I share to customer care executive and executive ask me detail of product. I m shocking when he says this is Thailand product and not covered in warranty in India. Regarding this I talk to distributor he refused to replace the product. So please take a necessary action and do the needful. Regards Pawan joshi A/552/7, New ashok nagar Delhi-96 Mobile no-[protected] [protected]@rediffmail.com

Respected sir I missed my laptop from pondicherry on may which was purchased from Sharaf DJ Abudhabi mall Please send me MAC id which will help the police to find the laptop My lap model. Dell INS 4050i54500VGAW7BBKDL Serial no 4YYVLT1 date of purchase.4/10/2012

I have purchased Dell laptop on 1.9.2011 from Dubai ( Copy of the invoice and and delivery chellan forwarded ). Then i extended the warranty for another 2 years with payment of Rs. 8000 though online with your service representative email [protected]@DELL.com. i.e vide Quote NO25856246 and customer NO.[protected]. They promised to update the date based on my invoice copy date. Accordingly i have forwarded bill copy to your representative. Few months back i contacted your representative for checking the system for repair, but no one has attended to solve the same. Last week i submited the same before cochin office for repair. But they denied to repair stating that warranty has expired on 24.7.2014. Now i understand that your representative has not updated the same. As a customer, i need to get the warranty up to 1.9.2014 ie 3 year from the date of purchase instead of shipment date. Now my laptop is not working properly. Under the above circumstances i request you to kindly arrange to repair my lap top by extending the warranty up to 1.9.2014. ie based on purchase date. Please note that i have made payment of Rs. 8000 based on the promise from your representaive to extend the warranty up to 1.9.2014. During this 3 year this is the 1st service call. Kindly look into this and arrange to repair the same immediatily My contact No. [protected]