Dell India Complaints & Reviews

Hi, I purchased a Dell Inspiron 15 5547 Laptop on the 25th of July for my company for an engineer on a critical path of project delivery. Within 1 week o[censored]sage on the 6th of August, the laptop failed to boot up and we lodged a complaint. Your service side called up and concluded that the mother board had failed. When we enquired the turn around time for the repair, it was mentioned that it is 3 working days. However, to this day (7th working day), we are repeatedly told that there is no parts availability. Even a call to the manager proved useless as no one had any visibility on the availability time despite assurance from your service team this has been escalated as I made noise that the laptop has been shipped with a faulty part!! We find this completely unacceptable as the engineer has to now share computer resources which is creating a bottle neck. What is frustrating and unacceptable is that there is no visibility on when this could get resolved. Adding insult to injury, the service manager colly asked if we want the machine to be replaced and which would take 24 working days!! Unless something is done within the next 48hours, you are sure to lose another Dell customer.. Express Service Code - [protected] Service Tag Number - 4P09402 Service Request No[protected]

Dear Sir, Myself Manas Khatua, Computer Engineer, IIT Kharagpur. Please read the "story" about my experience with Dell Laptop. After reading the full story, probably you would agree with me. I purchased a dell Laptop; model no- Inspiron 15” 3521, in November, 2013. After 2-3 months, I observed that the system is not functioning well. I could not run multiple processes at a time. Initially, I thought that the problems are due to the software that I have installed. I reinstall (3-4 times) all the software including Windows. Still the problems persist and day by day the system performance deteriorates. Finally, the Laptop starts malfunctioning. For example, few keys stop working. Sometimes Touchpad hangs. Suddenly the system restarts. Booting process take 5-6 minutes. Therefore, I lodged two complains - Hard disk is not good, and keyboard is not working. Now the interesting event occurs. The next day, customer care representative called me and told to run few system diagnostic functions. Accordingly, I executed all test, but the system does not show any error message. I informed the same, and, in response of that, she told me that it is not the problem of Hardware. So, Dell could not do anything. I repeatedly told her that, according to my understanding, the problems occur due to Hard disk, keyboard and Touchpad. After a long controversy, she suggested me to reinstall the operating system. Accordingly, I started installing Windows 7. Now, the new story begins. The system was not able to detect the hard disk for installing Windows. Again, I informed the scenario -- at present my system is completely out of order. Finally, she accepted my complain. However, according to her, the problems were due to Hard disk and Mother Board, but not the Keyboard and Touchpad. Accordingly, she gave a requisition for replacing the Hard disk and Mother board, after checking the system by a local representative at on-site, as my warrant period is not over yet. After few days, the representative came to my office, at IIT Kharagpur, and started replacing the Hard disk and Mother board. After replacing the Mother board he informed me that the “NEWLY BROUGHT MOTHER BOARD IS MORE CORRPTED” than the existing one. Therefore, he replaced only the Hard disk, and, then, starts installing OS. At that time, he observed that my complain was right. The Keyboard and Touchpad are not functioning properly. He informed the same to the customer care, and, consequently, he issued a replacement request for those parts. Yesterday, the representative came with new Keyboard and Touchpad. He has replaced those parts. Then he checks that the keys, which were not working previously, are now working. Therefore, I sign his register, and he left. After 10-15 minutes, I observed that another key on the Keyboard is not working. Again I called him. He came back to recheck the system. After checking all keys, he told me that “NEWLY BROUGHT KEYBOARD IS ALSO CORRUPTED”. In the meantime, he has closed the issue from their side over phone. Therefore, he requested me to raise a new complain for REPLACING THE KEYBOARD AGAIN. Accordingly, I have lodged anther complain for Keyboard. Then I started working with Laptop using only the working keys and Touchpad. When I started installing all the required device drivers I found that WiFi is not working. The system is not allowing reinstalling WiFi drivers too. I have checked with my friends. They have also tried, but failed. Finally, all of them told me that WiFi hardware has been corrupted. I again lodge a complain to CHECK and REPLACE THE WIFI hardware. I don’t know the remaining story as the process is ongoing. I will definitely inform you the updates. NOW, you decide what kind of quality product DELL is providing at present. Probably, they have changed their business tactics. If anyhow the warranty expires before starting such kind of malfunctioning, they would get double benefit (first time for selling semi-good product, and second time for replacing the parts). What an idea!

Sir, This is inform you that I own a Dell Inspiron 5521 laptop (Windows 8 pre-installed). The laptop had an accident on 25th-Jun-2014. According to the Company's policy they changed all the damaged products free of cost as it was in warranty period. They (service centre, Chetpet) delivered my laptop on 16th-Jul-2014. Along with the laptop they gave me a Windows 8 operating system product key as they replaced the damaged motherborad also, but they did not give me any Operating System Disc that I can use in future. When I ask them to give it to me then they gave me a wrong information that Dell Tech Support will parcel it to you through courier. Now I have the product key of Windows 8 Operating System Product Key which is useless without the Disc. Both dell Tech Support as well as the Service Centre has refused me to give any type of Disc. Kindly look into the matter and do something, I'll be really grateful to you.

Sir My Laptop Ultrabook xps 12, working ok but from ten days some two pencil line type lines visioning on the screen. My express service code [protected]. pl solve the complaint. P.Mallikarjunarao G1, Bhadram Green Homes, Satyam Heights, KKM Colony-3, BACHUPALLY-500090 RANGAREDDY DT. TELANGANA INDIA.

I had ordered an out-of-warranty replacement of some parts of my Dell Inspiron N5010 laptop on 11th July 2014, whose expected delivery date was 30th July 2014 (see attachment), but the service hasn't been done till now. Additionally, the service departments are harassing me in the following ways (my laptop is DEAD for over the past one month): 1. I had paid them INR 11, 000 (receipt attached), but have not received any order confirmation e-mail with my "Order ID" till now, even after asking them repeatedly. Thus, they are deliberately preventing me to track my order online. I only have the following "tracking number" with me, which can't fetch me any useful information online: <<#[protected]#>> 2. Since the last few weeks, they have been giving (mostly) FALSE status updates to the effect that my mobile number is unreachable / unresponsive. However, they are not providing me with any call-back number or e-mail soliciting the information they want from me. 3. On 8th August, at 11:21 AM some "Mr. Harish" called me from Dell (+91 [protected]) and promised me that his technician will be at my premises at 11 AM on 9th August and the servicing will be done "at any cost". As expected, that has not happened and neither have I received any call from him or his technician. I have tried to contact Mr. Harish by phone and SMS countless times without any response. I have received many such false "promises" over the past few weeks, but none so far directly from the service technician's supervisor. Moreover, I had repeatedly asked them to complete the servicing within the time-frame of 28th July to 8th August (and they had agreed upon this while accepting the order, as I had no residence address in Bangalore at the time of placing the order), since the address I had provided is my company-provided guest house address which I have had to vacate on 9th August as per company policies. But this, again has turned out to be another of their false commitments. Kindly instruct the concerned service personnel to immediately contact me and carry out the servicing at my present residential address.

Sir good evening please.
My dell laptop not working properly. Please send service enginior at my home.
My laptop express service code is [protected].
My home address and m/no. As under
Rajesh kumar jakhar s/o sh. Birbal ram
Dhani - ballukali,
Post - sarai-surpura, (Near by neemkathana)
Teh- udaipurwati,
Dist - jhunjhunu (Raj)
Pin - 333801
M/no. [protected]

Thanks

i bye Dell 3542 laptop, my service tag no is 3SPL4Z1 I bye laptop at 28-Jul-2014, but laptop is not proper working and l am not Satisfied of dell services. I went to refund my money as your terms and conditions my bill invoice is attach bellow...

I am an electronics engineer and working as a Software Developer. I have purchased the Dell Inspiron laptop 15z-5523 on 24 March 2013 online through compuindia.com (Dell Express Ship Affiliate Store) and I got it on 27 march 2013. I have faced the problem in May 2013. Its exhaust fan was doing noise as well as laptop was overheating then shut down. I contacted to support team. They asked me some questions and told me the reason about this issue is that summer is going on that's why atmosphere temperature is much that's why you are facing the heating issue. About exhaust fan noise its due to small dust particle. Then they told me to do diagnosis and they found an error. So they told me they are going to change the exhaust fan and thermistor. After replacing you run it and if you face any problem again we will think about to change the motherboard. Then they place an order for hardware to replace and next day their one engineer come to my home and replaced the parts. (But I didn't get any call from them does my issue is resolved or not) Again in Oct 2013 Month I am facing the same issue of overheating and some other issue. So I contacted them again and told them my laptop is heating again. As well as I getting 2 error & SD Card Slot is not working (Which I never tested after buying). They ask me does my charger also heating I said yes. About 2 error they done some changes and its fixed. Then they place an order for replacing the parts and again the another engineer come to my home and replaced the thermistor, Charger. (This time also I didn't get any call from them does my issue is resolved or not) Again I get the same 2 error in next 2-3 months. In February 2014 heating issue and then shut down is started as well as charger is heating. But I am very busy in some Software Projects and some other developers is working under me from Remote Location. So I don't have time to call to support team and told the same issue as well as summer is started. So I ignored the issue that time. But again from May 2014 Month my laptop is shutting down and showing blue screen with Different Error. This is happening many times. So I thought that its due to virus (But I never connect any external USB of anyone to my laptop as well as I have antivirus and I never download anything without trusting on that site.) But again I don't have time to format the LAPTOP as some VERY URGENT Software Projects are going on as well as some more developer is working under me. So again I ignored. Then in July 2014 month I get the time to Format Laptop and I formatted. After formatting I thought that my all issue will resolve But its not. Then i checked all about that error on internet and they suggest that do the format and if still that error is not gone then may be your RAM has an issue, replace it. The 2 error which i am getting before some one told that its due to HDD, replace it. Meantime in June 2-3 times i saw that battery indicator LED is blinking but i thought that it may have an issue in LED and not noticed much more. But now when i checked its blinking LED issue on internet some one told that battery is dead. Replace it. So I contacted them and told all this things and they told me warranty is over and I have not contacted in warranty period. But I said that this issue was happening in warranty period and you not replaced the correct part and now so many other part is failing. They saying same things warranty is over. They answered to my some question and I am not agree with them So I recheck all the things what ever they answered. - Battery warranty is 1 year. But on there site they are saying that it will work minimum 18 months and maximum 24 Months. And my battery is dead in 13 months. - They claiming that they call me after parts are replaced to check my issue is resolved or not. But I never get any call back after parts are replaced. - In Laptop specification manual they said that Laptop battery will work 6 hours. But its not worked more than 3.5 hours for me until now (I am not using Graphics card or not playing any audio or not playing any video. Just 2-3 word document is opened) - They replaced the same part twice and still I face the issue of heating third time (Its a common sense if you replace any hardware part and its still not resolving the issue and face the same problem after 3 months means you have to change some thing different. But they don't) - If the error which they fixed before if they check it clearly why its happen and replace HDD that time then its not giving me issue at now. - If I contact them earlier they will replace the part but now i have to pay for all this part. But i said how many times should contact them and how many time they will replace my part. In warranty period they replace same part twice but its not resolved the issue and if call them in warranty period third time they will replace it freely but if its fail again when warranty is over i have to pay. So no Quality parts they replaced. If I pay for 70, 000 for a good quality product and good brand I should get good product. But now most of the hardware parts are failed (and may be it will keep going) Then I said them are you giving any guarantee if I replace the parts from you will resolve my issue. Then they said do it from local then. So they don't care about this. They got 70000 for product, replace the part and done. Now if I am facing any problem I have to pay the amount to them and if not do it from them I have to do it from Local (this is what they saying). If I am paying 70000 means i think that I will get good branded product which will help to grow my business. But I got faulty product then why should i pay the amount to them. Instead of growing business I loose some money due to delay of projects, penalty. I told them that i want the replacement of this complete Laptop as most of the parts are not replaced correctly, not quality parts and now other parts are failing and they are saying NO. I hope you will help me regarding this issue. Thank You

Lap top model dell vastro1450
Suddeenly it stopped working,
Power supply is there but further not starting.
Express code [protected]
Service tag 8vhonr1
Pl send somebody to get repair as laptop is under four year warranty.
My contact detail
Hublal jagan

A2- 153 darshanam greens duplex
Near kanha gold
Behind mahesh nagar
Woghodia dabhoi ring road
Vadodara
Gujrat 390025
Mobile [protected]

I hope .This will check by your agency thanking you.

i have bought dell venue 7 tablet in march, 2014 but its touch screen got shattered in its warranty period given by this company but from last 2months i have been contacting their customer care & service center but they were saying parts not available for this product and now their service center person says that they can't repair it & u should buy another one.so pls help what can i do.

Dear Nibedita, Service Request Number 89739039 Dell Vostro 14 3000 Series Express service code[protected] Service Tag Serial No - 53K9412 Photo shows - on the right side of the screen one small bright pixel frozen As a customer of Dell it is very disappointing that the issue of the frozen pixel has not been addressed by the service center at Dell. We have been told that due to a policy that states that LCD repair/replacement will only take place if 5 or more frozen pixels appear on the screen. According to all records the said laptop is under warranty period and we have also bought the extented service pack. Therefore, whether there is one or five frozen pixels we as customers need to feel satisfied with your product - which is not the case at the moment . What if the one pixel increases to 10 or more after the warranty period expires ?Then we would need to pay for its repair right ? Therefore in light of this being an issue with the computer within only the first week of its purchase we urge Dell Service Center to send a technician to examine the laptop on an urgent basis. Kindly treat this matter as URGENT. Incase our request is still rejected we will have to refrain ourselves from purchasing any more laptops from Dell in the future.

Service Request Number 89739039 Dell Vostro 14 3000 Series Express service code[protected] Service Tag Serial No - 53K9412 Frozen Bright Pixel - on right side of the screen, its very tiny With reference to our previous email and call to the Dell service center, as a customer of Dell it is very disappointing that the issue of the frozen pixel has not been addressed by the service center at Dell. We have been told that due to a policy that states that LCD repair/replacement will only take place if 5 or more frozen pixels appear on the screen. According to all records the said laptop is under warranty period and whether there is one or five frozen pixels we as customers need to feel satisfied with your product - which is not the case at the moment . What if the one pixel increases to 10 or more after the warranty period expires ?Then we would need to pay for its repair right ? We have bought the extended Service Pack . I read on your website : http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView...⇄ Therefore in light of this being an issue with the computer within only the first week of its purchase we urge Dell Service Center to send a technician to examine the laptop on an urgent basis. Kindly treat this matter as URGENT. Incase our request is still rejected we will have to restraint ourselves from purchasing any more laptops from Dell in the future.

I placed an order for Dell Laptop online, dell website directed me to CompuIndia website for Delivery in India. Now it's been more than 10 days since I have placed the order but neither I have received deluvery nor any reply from any email from CompuIndia Support Center. I tried to call their Support number[protected] and sent many email to their Support email- [protected]@compuindia.com but NO REPLY. OrderNo.[protected] ShipmentNo.[protected] Item: Dell Inspiron 15 3542 Laptop <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Dear Sir, I have bought Dell Laptop Vostro 2520. The shipping date was 19.09.2013 with one year warranty. Some days back suddenly one of the speakers stopped working. I talked to the Dell support team and they denied to replace the speaker. I tried calling them many times and tried to solve it personally but no avail. Now I am really frustrated and disappointed. I want my money back and compensation for my time wastage. Please look into the matter as soon as possible and take necessary action. This will help people suffering from the denied rights to their products and hard earned money. Thank you in advance sir.

Dear sir, I had complaint lot of time and lot of technical advice had been given but the result is Zero. No one is sending the technician to solve my problem. so kindly do the needful. My complain detail are as follows :- #RT# CASE NO :[protected] / ISAQ / TEAM SAMIR #RT#Team Danish/Sachin/[protected] <<#[protected]#>>

Hello I just purchased a Dell laptop and there was an offer that if i pay them Rs. 1299 i would get a Levis shopping voucher as sms to my phone within 3 days and a head set couriered to me within 10 days of bank DD clearance. Also they claimed to give 2 year additional warranty. So i sent the documents to their address: RW Promotions Pvt Ltd No : 24, 1st "A" Main, 7th Cross(Opp. to TVS Showroom), Vignan Nagar, Bangalore - 560075 Ph:[protected] On July 28 i got the message from them saying that the DD has been cleared and they will send the Levis voucher code as SMS to my phone within 3days. But still now I have not got it. I contacted them on this issue and they never replied.

Reminder-already complain registered on 27/07/2014
D/sir -No action till date .
I have purchased a Inspiron 15 3537 model laptop in march 2014 whose service tag is 70H9102 and service code is [protected]. Now a vertical line is appeared on the screen during on position . From Trinath Sahu Mob-[protected] Address-Quarter No-B/91, Basundhara Colony, MCL Dist-Sundergarh (Odisha), Pin-770076.
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I bought dell Inspiron 15 3521 Laptop (3rd Gen Ci3/ 4GB/ 500GB/ Win8) laptop online from Flipkart.com website in 29 Dec 2013. Sound in this laptop is not coming for last 2 weeks, So i need to restart laptop again and again to get sound. kindly help to get sound properly for my laptop, my name is Manish Sharma, address is-house no E- 28 C Palam vihar Dharm Colony Gurgaon (HR) india my mobile no. is [protected]. Also I called customer support center, but i not got any solutions, because he/she put my hold for a long time around (20 min).. Thanks

i bought dell laptop as mentioned above in mathura-U .P. India in march 2012 from smart computers, vikas bazar mathura-u.p. india for Rs.42500.this laptop is not opening windows for last 2 weeks and despite making complaint to the owner of the shop namely arvind chowdhry, mobile no.[protected], no action for repair of the said laptop has been undertaken by the aforesaid owner of the shop.kindly help to get my laptop repaired at the earliest my name is vivek chaturvedi, address is-house no.33, jamuna dham colony, goverdhan road, mathura-281004, u.p.india my mobile no. is [protected].my email address [protected]@gmail.com awaiting a quick response.thanks vivek chaturvedi

One small part of my laptop which is attached to motherboard has been broken due to which headphone jack is not working.My laptop speakers are not working properly, sometimes, they work well and sometimes, they stop working anytime while I work, In this case and many times I have to restart my laptop to make them work.