Dell India Complaints & Reviews

Dear Nibedita, Service Request Number 89739039 Dell Vostro 14 3000 Series Express service code[protected] Service Tag Serial No - 53K9412 Photo shows - on the right side of the screen one small bright pixel frozen As a customer of Dell it is very disappointing that the issue of the frozen pixel has not been addressed by the service center at Dell. We have been told that due to a policy that states that LCD repair/replacement will only take place if 5 or more frozen pixels appear on the screen. According to all records the said laptop is under warranty period and we have also bought the extented service pack. Therefore, whether there is one or five frozen pixels we as customers need to feel satisfied with your product - which is not the case at the moment . What if the one pixel increases to 10 or more after the warranty period expires ?Then we would need to pay for its repair right ? Therefore in light of this being an issue with the computer within only the first week of its purchase we urge Dell Service Center to send a technician to examine the laptop on an urgent basis. Kindly treat this matter as URGENT. Incase our request is still rejected we will have to refrain ourselves from purchasing any more laptops from Dell in the future.

Service Request Number 89739039 Dell Vostro 14 3000 Series Express service code[protected] Service Tag Serial No - 53K9412 Frozen Bright Pixel - on right side of the screen, its very tiny With reference to our previous email and call to the Dell service center, as a customer of Dell it is very disappointing that the issue of the frozen pixel has not been addressed by the service center at Dell. We have been told that due to a policy that states that LCD repair/replacement will only take place if 5 or more frozen pixels appear on the screen. According to all records the said laptop is under warranty period and whether there is one or five frozen pixels we as customers need to feel satisfied with your product - which is not the case at the moment . What if the one pixel increases to 10 or more after the warranty period expires ?Then we would need to pay for its repair right ? We have bought the extended Service Pack . I read on your website : http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView...⇄ Therefore in light of this being an issue with the computer within only the first week of its purchase we urge Dell Service Center to send a technician to examine the laptop on an urgent basis. Kindly treat this matter as URGENT. Incase our request is still rejected we will have to restraint ourselves from purchasing any more laptops from Dell in the future.

I placed an order for Dell Laptop online, dell website directed me to CompuIndia website for Delivery in India. Now it's been more than 10 days since I have placed the order but neither I have received deluvery nor any reply from any email from CompuIndia Support Center. I tried to call their Support number[protected] and sent many email to their Support email- [protected]@compuindia.com but NO REPLY. OrderNo.[protected] ShipmentNo.[protected] Item: Dell Inspiron 15 3542 Laptop <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Dear Sir, I have bought Dell Laptop Vostro 2520. The shipping date was 19.09.2013 with one year warranty. Some days back suddenly one of the speakers stopped working. I talked to the Dell support team and they denied to replace the speaker. I tried calling them many times and tried to solve it personally but no avail. Now I am really frustrated and disappointed. I want my money back and compensation for my time wastage. Please look into the matter as soon as possible and take necessary action. This will help people suffering from the denied rights to their products and hard earned money. Thank you in advance sir.

Dear sir, I had complaint lot of time and lot of technical advice had been given but the result is Zero. No one is sending the technician to solve my problem. so kindly do the needful. My complain detail are as follows :- #RT# CASE NO :[protected] / ISAQ / TEAM SAMIR #RT#Team Danish/Sachin/[protected] <<#[protected]#>>

Hello I just purchased a Dell laptop and there was an offer that if i pay them Rs. 1299 i would get a Levis shopping voucher as sms to my phone within 3 days and a head set couriered to me within 10 days of bank DD clearance. Also they claimed to give 2 year additional warranty. So i sent the documents to their address: RW Promotions Pvt Ltd No : 24, 1st "A" Main, 7th Cross(Opp. to TVS Showroom), Vignan Nagar, Bangalore - 560075 Ph:[protected] On July 28 i got the message from them saying that the DD has been cleared and they will send the Levis voucher code as SMS to my phone within 3days. But still now I have not got it. I contacted them on this issue and they never replied.

Reminder-already complain registered on 27/07/2014
D/sir -No action till date .
I have purchased a Inspiron 15 3537 model laptop in march 2014 whose service tag is 70H9102 and service code is [protected]. Now a vertical line is appeared on the screen during on position . From Trinath Sahu Mob-[protected] Address-Quarter No-B/91, Basundhara Colony, MCL Dist-Sundergarh (Odisha), Pin-770076.
..

I bought dell Inspiron 15 3521 Laptop (3rd Gen Ci3/ 4GB/ 500GB/ Win8) laptop online from Flipkart.com website in 29 Dec 2013. Sound in this laptop is not coming for last 2 weeks, So i need to restart laptop again and again to get sound. kindly help to get sound properly for my laptop, my name is Manish Sharma, address is-house no E- 28 C Palam vihar Dharm Colony Gurgaon (HR) india my mobile no. is [protected]. Also I called customer support center, but i not got any solutions, because he/she put my hold for a long time around (20 min).. Thanks

i bought dell laptop as mentioned above in mathura-U .P. India in march 2012 from smart computers, vikas bazar mathura-u.p. india for Rs.42500.this laptop is not opening windows for last 2 weeks and despite making complaint to the owner of the shop namely arvind chowdhry, mobile no.[protected], no action for repair of the said laptop has been undertaken by the aforesaid owner of the shop.kindly help to get my laptop repaired at the earliest my name is vivek chaturvedi, address is-house no.33, jamuna dham colony, goverdhan road, mathura-281004, u.p.india my mobile no. is [protected].my email address [protected]@gmail.com awaiting a quick response.thanks vivek chaturvedi

One small part of my laptop which is attached to motherboard has been broken due to which headphone jack is not working.My laptop speakers are not working properly, sometimes, they work well and sometimes, they stop working anytime while I work, In this case and many times I have to restart my laptop to make them work.

Sir, some keys of the keypad not working and when I using the caps lock I get different language.Capslcock key not working properly.ESC:[protected] and the Service tag is (S/N):79KPWYI.I am requesting you to take necessary action with my complaint.My mail id is :[protected]@gmail.com and my mobile No is:91+[protected]. Thanking you

Dear sir,

Date 20/01/2014 purchase a leptop "dell vostro 2520" anna computers . After complaint, i know this leptop old and date 27/10/2013 repair .
Other detail bill and online warranti detail for vostro 2520 attach ducoments plz sir mujhe niyay dilane ki kirpa kre

I purchased the Dell Inspirion laptop. There was this Back to College Offer (offer worth Rs 7K). How it works is, the customer need to submit a cheque for Rs 1299/- to a third party (authorized by Dell) and they will take care of deliverying the free items and processing the additional 2 years warranty. I submitted my cheque within 10 days and it got debited from my account 3 weeks ago. Dell asks people to contact third party ( RW Promotions Pvt Ltd) for status of the offer. They have one land line number which will not get connected any time you try. Finally after trying many times, I was able to talk to one person. He told me, they are dealing with a public sector bank and even though my cheque was submitted and the amount is debited they did not get the statement from the Bank which tells which all cheques were realized. Even after 3 weeks they are not able to track whether my cheque was realized or not. I sent them the snapshot of my bank statement which shows the amount is debited from my account. They assured they will update soon, but has not given an update even after 4 days. There is no way to call them as their line is busy through out the day. This is nothing but pure cheating. You can not complain to Dell also as they say you need to contact RW Promotions Pvt Ltd

I bought a Dell Vostro 2520, Service Tag- 1JM3MV1 20 months ago. It had a warranty of 12 months. In that period I had some hardware problems, which were soughed out by the professionals, Few days after the warranty ended, my computer started troubling me. Since I was quite busy that time, I wasn't able to extend the warranty or to file any complaint regarding the same. I had to discard the use of my laptop. As of now, I'm willing to extend the warranty.Reagrding which I had sent many emails, and called the customer support many a times. Dell's Customer Service has listened to me. I didn't get even a single reply of any of the mail. On the customer helpline the Sales Department never responds to any of the calls. The only reason I chose Dell was it very friendly Customer Support. But as of what I've seen, all these are myth and Crap Because of this laptop trouble, I've lost many of my important files. Causing me lot of financial loss. If this is the reality of the Dell service, then I'm going to advice the other customers never to go with Dell Products. I'm attaching the screen shots of the mails I'd sent before Thank you Abhinav varshney [protected]@gmail.com

Respected sir,
My express service code is [protected]. I have been contacting dell customer support for a month to extend my warranty which is due to expire in august, but the only reply i get is that a qoutation has been generated . But that qoutation never reaches me. I have double checked my email id with them but still have not received a reply.
My question is if my warranty expires without me extending it, then u would charge me extra amount saying that i have applied late for warranty extension. So who's fault is it mine or yours. Does it take one month to extend warranty for your company.
I am a doctor by profession and cannot keep waisting my time on such petty issues.
Dr. Rahul misra
Rahul.[protected]@gmail.Com

Laptop ser number[protected] and service tag number 21XF6Q1 is on my son, s name Sukhvinder Bhardwaj. The laptop is within extended warranty period. There is a problem in Laptop screen which has developed due to fair wear and tear. The screen needs immediate replacement. Kindly arrange to send dell engineer to do the needful. Telephone conversation between my son and dell customer executive on 19.07.2014 also refers. Thanking you, Yours faithfully, Sub Maj Krishan Lal Mob [protected]

White small - large spots are appearing on display. Contact details: Chandrakant Bar Code India Ltd. 5C4 Gundecha Enclave, Kherani Road, Saki Naka, Andheri (E), Mumbai 400 072 Phones : +[protected] / 7 Email : [protected]@barcodeindia.com

Since[protected], I have complained for monitor, but unattended & unresolved. Whenver we call, wait time is always half an hour & always told that within 48 hours the complaint will be resolved. Please solve urgently as almost 15 days have passed. Not expected of such a reputed company to be so unorganised.

I have purchased a Inspiron 15 3537 model laptop in march 2014 whose service tag is 70H9102 and service code is [protected]. Now a vertical line is appeared on the screen during on position . From Trinath Sahu Mob-[protected] Address-Quarter No-B/91, Basundhara Colony, MCL Dist-Sundergarh (Odisha), Pin-770076

i bought dell inspiron 15R P28F last year.After few days it started working slow.As the warranty period got over battery failure has occured.I m facing a huge problem as the battery is not available in nearby stores.I really won't recommend anyone to go for dell.its very disappointing and my experience with dell is worst