Dell India Complaints & Reviews

I bought a Dell Vostro 2520, Service Tag- 1JM3MV1 20 months ago. It had a warranty of 12 months. In that period I had some hardware problems, which were soughed out by the professionals, Few days after the warranty ended, my computer started troubling me. Since I was quite busy that time, I wasn't able to extend the warranty or to file any complaint regarding the same. I had to discard the use of my laptop. As of now, I'm willing to extend the warranty.Reagrding which I had sent many emails, and called the customer support many a times. Dell's Customer Service has listened to me. I didn't get even a single reply of any of the mail. On the customer helpline the Sales Department never responds to any of the calls. The only reason I chose Dell was it very friendly Customer Support. But as of what I've seen, all these are myth and Crap Because of this laptop trouble, I've lost many of my important files. Causing me lot of financial loss. If this is the reality of the Dell service, then I'm going to advice the other customers never to go with Dell Products. I'm attaching the screen shots of the mails I'd sent before Thank you Abhinav varshney [protected]@gmail.com

Respected sir,
My express service code is [protected]. I have been contacting dell customer support for a month to extend my warranty which is due to expire in august, but the only reply i get is that a qoutation has been generated . But that qoutation never reaches me. I have double checked my email id with them but still have not received a reply.
My question is if my warranty expires without me extending it, then u would charge me extra amount saying that i have applied late for warranty extension. So who's fault is it mine or yours. Does it take one month to extend warranty for your company.
I am a doctor by profession and cannot keep waisting my time on such petty issues.
Dr. Rahul misra
Rahul.[protected]@gmail.Com

Laptop ser number[protected] and service tag number 21XF6Q1 is on my son, s name Sukhvinder Bhardwaj. The laptop is within extended warranty period. There is a problem in Laptop screen which has developed due to fair wear and tear. The screen needs immediate replacement. Kindly arrange to send dell engineer to do the needful. Telephone conversation between my son and dell customer executive on 19.07.2014 also refers. Thanking you, Yours faithfully, Sub Maj Krishan Lal Mob [protected]

White small - large spots are appearing on display. Contact details: Chandrakant Bar Code India Ltd. 5C4 Gundecha Enclave, Kherani Road, Saki Naka, Andheri (E), Mumbai 400 072 Phones : +[protected] / 7 Email : [protected]@barcodeindia.com

Since[protected], I have complained for monitor, but unattended & unresolved. Whenver we call, wait time is always half an hour & always told that within 48 hours the complaint will be resolved. Please solve urgently as almost 15 days have passed. Not expected of such a reputed company to be so unorganised.

I have purchased a Inspiron 15 3537 model laptop in march 2014 whose service tag is 70H9102 and service code is [protected]. Now a vertical line is appeared on the screen during on position . From Trinath Sahu Mob-[protected] Address-Quarter No-B/91, Basundhara Colony, MCL Dist-Sundergarh (Odisha), Pin-770076

i bought dell inspiron 15R P28F last year.After few days it started working slow.As the warranty period got over battery failure has occured.I m facing a huge problem as the battery is not available in nearby stores.I really won't recommend anyone to go for dell.its very disappointing and my experience with dell is worst

dear customer care dell laptop purchase date[protected] dell laptop model vostro dell is very bad company my laptop problem right side speaker problem and mouse problem please solution . Name- Ashish Dey At- Nawagarh, Po- Kharkharee, Dist- Dhanbad, Pin- 828125, Mobile No- [protected]

I bought Dell Inspiron 3521 3G 13 4/500/WB/TCH (service tag (S/N) 7Q1RRX1) on May 26th 2014 from G.I.P Noida Skope. Within a month my laptop became very slow and was not playing the audios. Every time I tried to play a video on you tube, the video was available but the audio was absent. Also, when I used to play any audio, in the middle of the audio there used to be a thundering noise and at that time I could neither turn off the audio or even the laptop. All keys used to go dysfunctional. I took my laptop to the Dell service center in Noida, sector 18. The customer care kept the laptop for one day and ensured that I have taken a backup of my data. They told me that they have re-formatted my system and now there will be no problem in the system. However, the very next day my laptop immediately stopped working and the screen went blank. Again all the keys became dysfunctional, I could not do anything on the system and not even switch off the computer. I immediately took the laptop to the service center again and they told me that the problem will be resolved in 20-30 minutes but they made me wait for 1.5 hours. Yes, the laptop started working again but another problem started. Now, the cursor keeps jumping, to an extent that the words and sentences automatically gets highlighted and gets erased on its own. If I am working on word or power point presentation or even making a google search, the cursor goes up and down, to an extent the cursor shifts within one line also. When I reported this complaint so the customer care executives in Noida asked me to disable the touch pad and then work on laptop. But this is no solution to the problem. The video quality has got affected, sometimes it gets clear and sometimes it goes a bit blur. I have visited Dell service station thrice in 7 days. The customer care executives were even rude in their behavior. I am very highly disappointed with the product and the help provided to me. I want my money back and I want Dell company to take their laptop back.

dear My name is Anoop v Nair from Kerala. I am having Dell inspiron 3520 laptop.from the last few months( from January 2014) onward i am facing an issue with my laptops touch pad. And i already register a complaint to Dell customer care(CC) regarding this issue My complaint number is[protected]. They send technician to my end and replaced the touch pad and mother board many times( minimum of 3 times ). but the issue is not resolved. So again i contact Dell CC . They told i have to format my system, so i did the formatting around 5 times then also the issue was not solved . After that they(CC executive) told me to do the DISK PART in my system that also i did but still the issue is there. So yesterday[protected] i contact Dell CC.they told that they schedule a call for me on Wednesday(16/07/2014), but i didn't get any call from their side. Not only yesterday many times i contact Dell CC regarding this issue but, their is no response from there side. I think they don't have any responsibility.There behaviour is like that . i already register the complaint on 16th july 2014. After that i got a call from dell customer care, they told that there senior team will contact me for solving this issue, but i didn't get any call from there side. i bought this laptop for 32000/- rupees i think i wasted my money for buying this worst laptop. I will not buy anything from dell company items in my futurer. But i want to solve this issue as soon as possible So I kindly request you to do the needful for this issue regards.. Anoop v Ph:[protected]

Motherboard, LCD screen and keypad of my laptop needs immediate replacement. My repeated visits to your service station at Chandigarh (India) and further more than 6 telephonic calls during the last 1 month to your customer care centre for replacement of the above parts have not yielded any results.
The necessary instructions to Chandigarh centre may kindly be given to make available the above said parts of my laptop.
An early action in the matter shall be highly appreciated.

I bought a Dell Inspiron N3421 Core i3, 3rd Gen, 4 GB, 500 GB, 1GB Nvidia graphics card dos. Laptop back in April-2014, it was working fine. But today in working period I noticed 1 (one) vertical lines generating on the screen. At first I ignore it, but its continuously show, Than I shutdown & restart but they still there. I have no Idea why its happen, so that I am discussing with you, if it is shoftwear problem then guide me what I'm doing. Or if its hard wear problem than replace it new as per warranty. Thanks Akhil kumar E-1 / 11B, gali number-18, B block, Baprola vihar, das garden, naglideary, New Delhi- 110043

Dear Sir,

I have purchased a DELL make INSPIRON 15 3521 model laptop from M/s Vijay Sales, K- 5 to 9, Sector 18, NOIDA on 27.06.14 vide V.No.- 41-UND06-14SIAO 101 and ORD/SIAO No.- 41-UND06-14SO 408.

The service tag is 1BHYCW1 and Express service code is [protected] of my laptop.
I have taken 2 years additional warrantee under Dell BACK TO COLLEGE OFFER.

The updated warrantee end date (as 17.11.2016) at web site is not correct.

The warrantee of my laptop should be updated on purchasing date as following schedule—

SYSTEM WARRANTEE - 27.06.14 TO 26.06.15
2 YEAR ADDITIONAL WARRANTEE - 27.06.15 TO 26.06.16 &
27.06.16 TO 26.06.17


Please see the matter carefully and taken n.a. for correct update of my warranty period .

Regards,
Mrityunnjaya Gupta
[protected]
Noida

Sir, My DELL Laptop (service tag 7K7RXX1 )is having problem of speaker (left speaker is not working )and my Laptop is under warranty period, regarding this i have called for customer care & tell him that i use km player & my system is in warranty period & ask to send an engineer to solve my problem he told me that they will give their service on charges bases i remember them that my Laptop is under Warranty period but they said that we don't give service regarding speaker problem that uses KM third quality player under warranty. So, tell me that which player is 1st quality player i am still confused about that speaker was third quality or player . your company claim for giving best quality customer service and warranty related support . so kindly consider my problem under warranty and suggest me .

I, ACHYUT MISHRA, bought a laptop(9ND34Y1) on 23 dec 2013 .From the very first day its wifi was not working..I did complain on the helpline and after 7 month i received a replacement.Unfortunately after working for 10 mins on new laptop(3SX0T02) it stopped working (same day i received it).DELL Service center told me its motherboard is not working.Now they are asking for 7 days time to repair it.i have to back to my university within 4 days.I am still wondering at DELL company services..both my laptop had problem the very FIRST DAY ..and I am totally NOT SATISFIED with DELL COMPANY and Its SERVICES.
I am still getting about 10 calls from every day..regarding My laptop and still to receive a working laptop for which i paid for...
CONTACT-[protected]

Hi, I purchased a laptop of Dell from Croma on 6th of Jul-14. I had listened songs 2-3 three days in Windows Media player. After that I found problem in speaker. After that I had reinstalled sound drivers still there was same issue. I had tried after that to listen in VLC still there was same. Now today when I had booked complaint in dell I got replied from there' you had installed VLC player not your laptop speaker are not cover in Dell warranty, however speakers has been damaged before installing or using of VLC media player. Requesting to help in this. Regards, Shrideep

I have brought a new Inspiron 15R Dell Laptop. It was very unfortunate to see that the buttons (@, #, " and £ ) have been interchanged i.e if I am entering " (Inverted commar) the @is comming on the screen. This was not what I had expected from an International Brand like DELL. Kindly let know what can be the solution. Awaiting your reply. B.Somashekar [protected]@shanfari.com

I Kanakaiah Bharatha ordered Dell Inspiron laptop on 29/04/2014, order #[protected] and Invoice #[protected]. I have received the product on 2/05/2014. In the order the battery is 6 cell 65 Whr shown and confirmed before place the order with dell sales team. But I received 40Whr with the laptop. Compliant: Kanakaiah Bharatha May 9 to customercare, Prabhat_Singh1 Dear Executive, I Kanakaiah Bharatha ordered Dell Inspiron laptop on 29/04/2014, order #[protected] and Invoice #[protected]. I have received the product on 2/05/2014. In the order the battery is 6 cell 65 Whr shown and confirmed before place the order with dell sales team. But I received 40Whr with the laptop. Please provide the battery as per the order I have placed and the rest whatever things need to include with the order. For you reference the order details attached. Please resolve the issue soon. Response: Support Compuindia May 27 to me Dear Customer, Greetings of the day. This is with regard to the order no[protected], we tried reaching you on the contact [protected] however there was no response. The battery in the laptop is a 4 cell battery, this battery has better backup and the consumption is less compared to 6 cell battery. However for further clarification. request you to coordinate with Dell sales executive Mr. Prabhat Singh, ([protected]@dell.com) or Dell Technical team on[protected] Regards Support team. After above communication once dell sales executive responded and assured he will resolve the issue. From then no reply to mails and phone calls (i.e .not attending calls). Please resolve the issue.

Sir, this complaint is with regard to the "DELL INS 15R 4200 4 GB I TB 2 GB W8 CC SILVER" laptop that i recently purchased from nehru place by one of your stores there. As mentioned over there, DELL EXCLUSIVE STORE by VIDUR AND CO. LTD i got the laptop on 19th july.The laptop is working well for now, but one of the services promised by him, which remains unfulfilled has bothered me a lot. As told by him within next 10 days of purchase I was supposed to fill a dell form and register on a certain website of yours namely -www.dellcollegeoffers.co.in to avail an extended warranty of 2 yrs. Other benefits included headphones and a levis voucher worth RS 1500 /-., I was active on my part for I submitted all the required documents along with CHEQUE OF INR 1299. But what I received in return is completely unsatisfactory! The very next day I received an e-mail from your [protected]@rwp.in that the cheque I sent could not be accepted due to " COMPANY ON INVOICE NAME". . Sir I contacted the person who was responsible behind the entire transaction - KAWAL-[protected]. but surprised and numbed, I was told that he resigned and the duty was now taken up by some other person RAJ- [protected]. Sir, this guy RAJ delayed on till 1 week. I contacted him daily and pleaded him that neither I received my Cheque nor any of the messages regarding if transaction is in the process or not. That person on the day 2 told me that he will process it by the next day, but the other day he picked no call of mine. not only that when I told him that my cheque is not returned he had no clue and then after 3 weeks he told me that it will take a complete month regarding the same. Sir, 1299 is quite a big amount for me. I am totally dissatisfied and upset at the same time.i want you to look into this matter and ease the situation out. Following are the details:- service tag (s/n) GWXQD02 invoice no.- VCPL/01716/14-15 Buyer order no.- 1716/SHOW/KAWAL In name of- MB traders name- Shivangi Gupta ( student) Sir, I hope a prompt and quick action will be taken by you IN WAIT FOR YOUR RESPONSE yours truly, Shivangi Gupta contact no.- [protected].[protected] address- A-31 Motilal road 3rd floor Adarsh Nagar Delhi-110033

dear My name is Anoop v Nair from Kerala. I am having Dell inspiron 3520 laptop.from the last few months( from January 2014) onward i am facing an issue with my laptops touch pad. And i already register a complaint to Dell customer care(CC) regarding this issue My complaint number is[protected]. They send technician to my end and replaced the touch pad and mother board many times( minimum of 3 times ). but the issue is not resolved. So again i contact Dell CC . They told i have to format my system, so i did the formatting around 5 times then also the issue was not solved . After that they(CC executive) told me to do the DISK PART in my system that also i did but still the issue is there. So yesterday[protected] i contact Dell CC.they told that they schedule a call for me on Wednesday(16/07/2014), but i didn't get any call from their side. Not only yesterday many times i contact Dell CC regarding this issue but, their is no response from there side. I think they don't have any responsibility.There behaviour is like that . So I kindly request you to do the needful for this issue regards.. Anoop v Ph:[protected]