| Address: New Delhi, Delhi |
Dear All,
I seek help from all you respected, big people of Dell as I am very much frustrated and can't call customer care anymore.I was a happy HP customer before and used DV2000 series for 7 years, and never faced any issue at least with customer support.
I would like to introduce me first as to make the conversation more meaningful, as I am aware of technical terms and know how of computers.I have done MS in software systems, currently working in Tata Consultancy Services, India.And, I belong to a family of lawyers and my father, Inayat Ahmed, is himself a lawyer in Supreme court of India.(Office Number 513, Western Wing, Tees Hazari Court, Delhi-54).So, after discussion with my father about warranty and with my knowledge I am pretty much confident that I am being cheated by Customer care representative, if not by Dell.
I would like to share my experience with you.Yesterday, while watching a movie on 'WINDOW MEDIA PLAYER' my speakers suddenly started giving low and distorted sound and then I realized that only one speaker is working, and that too not properly.Today, I called Customer care and had a chat with them.
First time, when I called, the representative(someone from South India, I am pretty sure about that), asked me to reboot my system, after I told him the problem.Then he asked me to wait for the error code, but suddenly he asked me, on what player i was watching the movie.I told him it was windows media player.Then he asked me that have you ever used any third party media player?I told him i was watching on Window media player and I am not sure whether and when i watched on any third party software because i generally use Windows media player, as I love its user interface.He then told me, that warranty is void because you may have used third party software in the past and started arguing, and stopped listening but spoke himself.He was not interested in getting the error code too.
I called again to talk to some other representative, and the second one even made me more frustrated, when he told me that mere installation of any software like VLC media player and not using it can damage the speakers as "VOSTRO 2520 series's speakers are very vulnerable and not good enough to handle that".He further told me that VLC plays file on 400% output, that why your speakers have damaged.
I ask you, do you also feel that DELL vostro series is so pathetic, that mere installing a software like VLC(which is not a malware and a very reputed software) and not even using it, damages the speaker, because it plays file at 400% output?
It's like saying, somebody hit your parked car, because it can run at 400 kms/hr.Or, you met an accident while driving at 30 km/hr, because your car can run at 400 km/hour too.I mean, even if one is using VLC or XYZ and playing file at lower level and not at full 400 percent output, even then it will not affect the speakers!
I don't feel such a big name like DELL is that bad in quality, so I decided to not to talk to representatives anymore because of their lack of knowledge and training learnt robotic lame answers/excuses !
Dear people, I am sorry for my attitude, please bare with me as I am very much frustrated with the reasons i have got.
Lastly, I would like to tell you the irony why it is pinching me more.I was told that Dell provides better customer support and gives you onsite warranty, so this time I switched from HP to DELL and let three of my collegues in TCS, and my cousin to buy DELL.Moreover, recommended DELL T7500 server for my office project which we are using now.
And now I am feeling cheated and irritated as I never faced such problem with my HP DV2000 which I bought in 2006 and still own it, and still It's working fine, except only the batteries which give backup of half an hour now.
I request you people to please look into the issue and please respond as you are the last point of communication in DELL regarding the warranty.
My Service tag(S/N) : CD2SFY1
Date of purchase : 23-NOV-2013
Complaint number:[protected]
Thanks and Regards,
Haris Ahmed
