Dell India Complaints & Reviews

I purchased dell ms111 usb black optical scroll mouse from your site on 9-3-2014 from deal bazar seller my order no was 12573513. Now its stops. Its under warranty period. I want to do complaint for replace or repair my mouse
Thanks
Helan soni

dear sir hamne 10.10.2013 ko dell ka vostro laptop kharida tha, lakin 25.05.14 se laptop ka charjar kam nahi kar raha hai aur batri bhi ak se do ghanta hi kam karta hai . pls ise change karne ka kast kare cstmer name kishun pd. kushwaha at - suriya, po+ps- suriya, dist - giridih, jharkhand, pin no - 825320 cont no. [protected], [protected], email id - kishun.[protected]@gmail.com, kishun.[protected]@yahoo.com

My dell showing permanent battery failure after 13 months of purchase. While the battery showing 100% charged system says it dose not recognize the battery & will not charge. How is it possible for battery permanent failure in just 13months. Is dell using cheap low quality battery.

Sir, My 2 year old laptop was not turning ON, was just beeping, so I went for a mother board replacement in "EXCELLENT COMPUTERS No 21, Near Joy Alukas, Kamaraj Salai, Venkata Nagar, Pondicherry - 605011" a DELL dealer in Pondicherry since there was no service centre near by, also they were manipulating as the service centre of Dell in Pondicherry.They replaced my motherboard charging Rs 10, 000 from me, but does'nt provide any warranty, where as all other shops and the company itself is providing 3 months warranty. Now My laptop is again showing motherboard complaint within 2 months of this replacement. I claim to get warranty.

I regret to inform you that I had a problem in my LCD screen of my Dell Studio Laptop. I had been to the showroom based at No. 52B, Kodambakkam High road, Chennai for services and replacement of LCD screen.I was informed by the staff of this showroom that Dell does not have service centers and referred me to Devaraj Computers, GEEGEE Complex, Mount road stating that they are the official servicing center for Dell in Chennai and they have charged me Rs4, 000 to replace my Laptop screen. Later I had to find out myself from the web that Dell had service centers all around Chennai. This has deprived me from availing the services of Dell service center due to the indifferent attitude of the staff who has referred me for the reasons best known to them. I request you to initiate suitable action which has amounted to deficiency of service and the integrity of staff at poor light.

My laptop service tag no is D7GBBX1. I have already got vga driver from distributor on purchasing the laptop. I purchase this laptop on jul/aug 2013. This time windows is demanding latest update vga driver for the laptop. I have already download it. After installing this driver display is looking very blur or unreadable the desktop items and other things. pl give me right solution for the display and vga driver. Pl solve my problem through Mail. My E-Mail ID is - [protected]@gmail.com Your Sincerely, Vijay

Brief of Incident: - On 15th April, 2014- first timereceive an exception message on system -“Your Hard Drive is facing problem, Contact Technical Support team”. - On 25th April, 2014- Evening 10:36 PMIST call technical support team but no one respond the call. - On 26th April, 2014- Morning 10:15 AMIST, call on all possible support numbers of Dell- India. No one was there torespond the call, at last one support person responded and inform this is notthe right department to log the problem, you need to call in between Mon toFriday for any problem. He take all necessary details from me about laptopand problem, but don’t logged the call. - I was out of town from 28th April to13th May. - Called to technical support team on 14thMay and describe about the problem, they issue reference no:[protected] .as I was not having laptop at that duration. So have to call on next businessday in between 9:00 AM to 6:00 AM IST. - Called to technical support team on 15thMay at 9:30 AM IST and technical troubleshoot identify that it is Hard Driveneed to replace. - Technical Support people : Laxmi > Anthony> Rajeev Chaukari > Shyam P > Rahul Dev . knows about this issueand deny to make replacement under warranty. Point of Conflict : - Please find attached details for my machinepurchase. - When my Hard Drive got problem under warrantyduration then It needs to be liability of company. - When you commit 24X7 Technical Support duringpurchase then why not offer that during real time problem. - When I called on 25 and 26th of Aprilabout problem them why not your support office issue me a Reference Ticketnumber and arrange a call back from Dell. - I have all evidence like my phone log andmachine(laptop) log which proves that Hard Drive got problem under warrantyduration and I also keep approaching to technical support but found noresponse.

Emp Code: 98712 Dell Badge ID: 241706 PF No: DL/21842/5571 Pan No: ASTPB5010A I can see there are so many complains regarding the same, what about the resolution for these. http://www.consumercomplaints.in/?search=Dell-International-Services&pag...⇄ Being a common man, what we can do beyond this. Need your help.

Emp Code: 98712 Dell Badge ID: 241706 PF No: DL/21842/5571 Pan No: ASTPB5010A I can see there are so many complains regarding the same, what about the resolution for these. http://www.consumercomplaints.in/?search=Dell-International-Services&page=2 Being a common man, what we can do beyond this. Need your help.

My service tag is 8lw7cs1. alienware m14x. Purchased indian extended warranty. Already spent a fortune approximately 1lakh on it. An year ago my lcd screen had an issue with its alignment, dell got it replaced with no issue, no questions, but now i had a word with PRATEEK SABARWAAL about my motherboard repair as a technician accidentally broke my motherboard, but Prateek refused to get it repaired and when i told him about LCD issue he bluntaly refused. After 2 months i called dell, they told me just because had a bad word with Prateek so we are not providing you service as it was already refused by Prateek. My point is ..is Dell is run by only this guy, if he is being personal with me, what options i have left with...i gave so much money for extended warranty but in return i am getting nothing...

Sir, I have a complaint that my service tag No.BVRGBX 1. is not working properly. Though requested severally it is not being looked up. Battery does not charge properly neither it show sign on screen as Low Battery. My work hamper. If not attended I am bound to move to Consumer Court. My mobile No. is [protected]. E mail :[protected]@gmail.com. Hope Dell will see to it. this time. Earlier twice it was not attended properly.

Hi, I, recently contacted DELL regarding the booting
issue (service request No |[protected] with my Dell laptop -
Latitude E6410 (Service Tag - 8TK62M1). While mentioning the booting
problem, I have also mentioned the problems in the keyboard (Backlit
type), like most of the time sticking of keys in between, not typing
at all often...particularly middle keys, like V, B, F, G, R T, 4, 5.
when I press it forcefully, it works but again it stops working. (Here
even engineer who have came to attend the complaint seen this, and
also did some primary troubleshooting like cleaning, going is bios
setting, etc.)

When I talked to DELL representative regarding this, he said that the
keyborad is not covered under warranty and I need to purchase it. Is
it so!...As far as I know, I haven't done it intentionally and it
happened on its own. I bought this laptop in May 2010 and paid a big
amount for 5 years PRO-warranty to cover all these things.

I wrote to Mr. Stephen Kumar (Indian DELL representattive) couple of times regarding this issue,
however, he didn't replied.

I request you to see in this matter and do the needful.

Looking forward to your reply.

Dear sir, I purchased Dell laptop in USA on[protected] and warranty is up to[protected]. The details of Laptop is as mentioned below. Model No : DELL INSPIRON 5323 Express Service Code : [protected] Service Tag: 44FLDT1 Battery Type : TKN25 At present my battery is not working due to non usage from one year. I requested dell for supply of new battery and I am ready to pay necessary amount. The dell is informing that at present the battery for the lap top is not available in dell store due to this they are unable to supply the battery. I am requested to take the order with advance payment and supply the battery when ever available but dell is refusing to take the order. Dell representative is informing that I need to call every month to dell support service and enquired about battery availability. Whenever battery is available then only dell will take order to supply the battery. I asked representative if battery is not available for years what I want to do and he is informing that you need to wait for years otherwise you try to purchase battery in local market. I requested representative to take request for battery supply then only Dell marketing team will know the requirement of battery. He is refused to take the request and he raised a compliment with reference no:[protected]. He informed that the escalation team will call and the team will resolve the problem. The escalation team member is called and he also informing same procedure as above mentioned and he is given a suggestion that please use your laptop with continues power supply up to battery supply. I shocked after listening this type of answers from official dell representatives. After seeing all this DELL is very much interested to sell the new laptops and not interested to supply the accessories. At present I am not in position to use laptop and I don’t know when dell will supply battery. Please resolve the problem as early as possible.

I own a DELL Studio 1558 Express Code:[protected]. My laptop is not switching ON at all so contacted the Dell Customer care for support. They clearly told me that they wont be able to help me since they have discontinued the production of Dell Studio model. My warranty expired in 2011. So is this how things are supposed to be .The company sells an Electronic product and then it shuts down for whatsoever reason. Once they shut It down the customer who bought the product should find some local service center for support. Clearly its not my fault that Dell discontinued the production of this particular model. They are not even ready to open and see what the issue is. They may not be able to rectify since they haveno spares available.I think they should are obliged to find the fault and let the customer know what the problem is.

I called Dell support team on 24th Apr about a battery for my laptop XPS L502X. I spoke to Neha and she told me that 6 cell and 9 cell batteries are of the same size. I checked with her 3-4 times and she said the same thing. After confirming with her I placed the order for a 9 cell battery. I got it delivered on 28th Apr and it was bigger than the original battery. I called their team on 29th and spoke to Rakesh Katheriya, Rahul and Nitin. They were of no help. They simply asked me to contact Compuindia as I have placed the order from them. I asked them about the complaint process but they kept avoiding my request. I had to ask them multiple times and then only they gave me this email address. When I contacted Compuindia, they said they can't replace the battery and asked me to contact Dell. Now I am stuck between you two without a proper battery. Saying that I have ordered from compuindia and you can't do anything is not going to help. I ordered it online from your website and your website redirected me to compuindia. It is nowhere mentioned that compuindia is a third party company. So you are responsible for all the trouble and you need to send me a replacement battery. I have also sent an email to [protected]@dell.com and [protected]@dell.com on 29th Apr but i have not received any response from them.

Dear Sir, I bought a Dell Vostro 270s from MEDIATECH a local computer store near my place on 15th Feb 2014. My Service Tag is 4FRH102. Before I made my order I ensured that I was going install another 4GB of RAM and 1GB of VRAM as well. Installing a VRAM was one of the main reasons I planed to buy this desktop as I like to work on additional displays for high resolution photo editing. Everything was fine so far. But the trouble started when they failed to install the graphics card. They put me on hold for a month in search of a compatible VRAM which I already paid for. A month later finally they arrived my home with an another incompatible VRAM (which was ZOTAK GEFORCE GRAPHICS 210 1GB) after a number of service requests via phone calls. Whatever graphics card they installed went incompatible again with my system and the monitor went to sleep mode. They left my system in this condition for 3 working days killing all my time. When I told them about registering a complain against them they came to uninstall the VRAM on the following day and took the graphics card with them. Since that day on they have almost forgot that I'm their customer who is in the need of their help for more than 3 months. Moreover I have an another problem o[censored]pgrading my operating system to Windows 8.1 which was out of the scope of their knowledge. That very upgrade is available on my windows store. But it's giving me a stupid message like, "Try to download it logging in as an administrator". I am the administrator though. Now they are lying to me of fake orders and trying to convince that my system is working fine without a graphics card. I'm annoyed at the way they are dealing with this helpless customer. My question is, am I really going to get the services I paid for? Or the company too is going to ignore this customer like them who hardly thinks the service to the customer is the part of their business? I'm humbly seeking a peaceful resolution to these problems. I hope the company will assist its bonafide customer. Thank you.

Dear Sir,

I have bought a Dell Laptop (Express Service tag [protected]) 18/03/2014, and this product's warranty is expiring on 17/04/2014, i have bought it in 67, 000/-, after expiring 1 year warranty company is providing additional warranty for 2 years at 11, 999/- (after this price there is 15-20% discount)

1. i have called the company on 18/04/2014, regarding extending the warranty, they said they will send email to me with quotation, then i have to pay for it, then warranty will be extended

2. they never called, then i call them again on 22/04/2014, same things happen again, no return call or email

3. then on 28/04/2014 i called again, then they said same thing and send me email with quotation, but without discount price, i replied them to send me discounted price, nothing came in return no phone call or email,

4. then on 05/05/2014 i call them again, and asked them about same thing they said that NOW PRICES ARE DIFFERENT THEN MY LAST 2 CALLS, they give no reason, they denying everything with last 2 person said to my, they have removed other 2 options from warranty, before there were 4 options for my laptop, now when i confronted them they saying there are only 2 options left if you want to buy then buy or leave, you can go ahead and launch complaint, we also have leagel persons who will take care of things


1st email

· Two year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 12, 999/- only (Inclusive of Taxes)
· One year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 7, 999/- only (Inclusive of Taxes)
· Two year Next Business Day Cover + Premium Phone Support : Rs 11, 499/- only (Inclusive of Taxes)
· One year Next Business Day Cover + Premium Phone Support : Rs 6, 999/- only (Inclusive of Taxes)

these prices are without discount, all 3 peoples from the same company have accepted that there is a discount, but they can not send it in written, but they are denying it now

i have chosen 1st option from that list
now they are saying you can not buy this, because we will not give you this

(i confirm again, when i called first time, they check my system it was out of warranty, then they given me options, and price)
when i confirming them or confronting them, they denying, they changed options, they changes price, they changed rules


RESOLUTION

i want to buy this

Two year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 12, 999/- only (Inclusive of Taxes)

on discount price, which will be 10-15%

so please take any action, if you find it true,

i am attaching my email, and phone conversation recordings,

if you think i am right then support me

link for attached documents

https://dl.dropboxusercontent.com/u/21542505/Dell%20complaint%20documents.zip

company customer care number : [protected]

Thanks
IMRAN

I bought a Dell Inspiration 3521 with Sl No. 336H102 Adapter Rend Laptop purchased from M/S Computer Heart, Ulubari, Guwahati vide Challan No 4595 dated 05/03/2014. The same is found defective on 04/04/2014 and returned to m.S Computer Heart on 05/04/2014 vide challan no. 1250. They submitted the same to the Dell Service Center vide case no.[protected]. However till date they have not returned the laptop neither they give any proper reply to our calls. Therefore I request you to inform me the status and take proper action in their part as now 26 days is already over. Thank you. CA Tanvi Bairagi

The laptop purchase since last year and only 10 days are left for warranty. The complaint of Excessive heating registered a day before and after that there was no response from the Dell team. Further They are not picking our calls since morning and I have tried for the same the couple of times. Their behaviuor to service our product is not good since our warranty will expire in 10 days. They are waiting for the the time to be passed on.

Dear Sir / Madam Our Latitude having some problem. All the time we have to keep the charger in the laptop. Once we removed the charger the system getting stopped. We have changed the Battery ordered from DELL and changed in the morning. Again we are facing the same probelm. Kindly arrange to send the person for service the same. regards Kumaresan [protected]