Dell India Complaints & Reviews

Sir, I have a complaint that my service tag No.BVRGBX 1. is not working properly. Though requested severally it is not being looked up. Battery does not charge properly neither it show sign on screen as Low Battery. My work hamper. If not attended I am bound to move to Consumer Court. My mobile No. is [protected]. E mail :[protected]@gmail.com. Hope Dell will see to it. this time. Earlier twice it was not attended properly.

Hi, I, recently contacted DELL regarding the booting
issue (service request No |[protected] with my Dell laptop -
Latitude E6410 (Service Tag - 8TK62M1). While mentioning the booting
problem, I have also mentioned the problems in the keyboard (Backlit
type), like most of the time sticking of keys in between, not typing
at all often...particularly middle keys, like V, B, F, G, R T, 4, 5.
when I press it forcefully, it works but again it stops working. (Here
even engineer who have came to attend the complaint seen this, and
also did some primary troubleshooting like cleaning, going is bios
setting, etc.)

When I talked to DELL representative regarding this, he said that the
keyborad is not covered under warranty and I need to purchase it. Is
it so!...As far as I know, I haven't done it intentionally and it
happened on its own. I bought this laptop in May 2010 and paid a big
amount for 5 years PRO-warranty to cover all these things.

I wrote to Mr. Stephen Kumar (Indian DELL representattive) couple of times regarding this issue,
however, he didn't replied.

I request you to see in this matter and do the needful.

Looking forward to your reply.

Dear sir, I purchased Dell laptop in USA on[protected] and warranty is up to[protected]. The details of Laptop is as mentioned below. Model No : DELL INSPIRON 5323 Express Service Code : [protected] Service Tag: 44FLDT1 Battery Type : TKN25 At present my battery is not working due to non usage from one year. I requested dell for supply of new battery and I am ready to pay necessary amount. The dell is informing that at present the battery for the lap top is not available in dell store due to this they are unable to supply the battery. I am requested to take the order with advance payment and supply the battery when ever available but dell is refusing to take the order. Dell representative is informing that I need to call every month to dell support service and enquired about battery availability. Whenever battery is available then only dell will take order to supply the battery. I asked representative if battery is not available for years what I want to do and he is informing that you need to wait for years otherwise you try to purchase battery in local market. I requested representative to take request for battery supply then only Dell marketing team will know the requirement of battery. He is refused to take the request and he raised a compliment with reference no:[protected]. He informed that the escalation team will call and the team will resolve the problem. The escalation team member is called and he also informing same procedure as above mentioned and he is given a suggestion that please use your laptop with continues power supply up to battery supply. I shocked after listening this type of answers from official dell representatives. After seeing all this DELL is very much interested to sell the new laptops and not interested to supply the accessories. At present I am not in position to use laptop and I don’t know when dell will supply battery. Please resolve the problem as early as possible.

I own a DELL Studio 1558 Express Code:[protected]. My laptop is not switching ON at all so contacted the Dell Customer care for support. They clearly told me that they wont be able to help me since they have discontinued the production of Dell Studio model. My warranty expired in 2011. So is this how things are supposed to be .The company sells an Electronic product and then it shuts down for whatsoever reason. Once they shut It down the customer who bought the product should find some local service center for support. Clearly its not my fault that Dell discontinued the production of this particular model. They are not even ready to open and see what the issue is. They may not be able to rectify since they haveno spares available.I think they should are obliged to find the fault and let the customer know what the problem is.

I called Dell support team on 24th Apr about a battery for my laptop XPS L502X. I spoke to Neha and she told me that 6 cell and 9 cell batteries are of the same size. I checked with her 3-4 times and she said the same thing. After confirming with her I placed the order for a 9 cell battery. I got it delivered on 28th Apr and it was bigger than the original battery. I called their team on 29th and spoke to Rakesh Katheriya, Rahul and Nitin. They were of no help. They simply asked me to contact Compuindia as I have placed the order from them. I asked them about the complaint process but they kept avoiding my request. I had to ask them multiple times and then only they gave me this email address. When I contacted Compuindia, they said they can't replace the battery and asked me to contact Dell. Now I am stuck between you two without a proper battery. Saying that I have ordered from compuindia and you can't do anything is not going to help. I ordered it online from your website and your website redirected me to compuindia. It is nowhere mentioned that compuindia is a third party company. So you are responsible for all the trouble and you need to send me a replacement battery. I have also sent an email to [protected]@dell.com and [protected]@dell.com on 29th Apr but i have not received any response from them.

Dear Sir, I bought a Dell Vostro 270s from MEDIATECH a local computer store near my place on 15th Feb 2014. My Service Tag is 4FRH102. Before I made my order I ensured that I was going install another 4GB of RAM and 1GB of VRAM as well. Installing a VRAM was one of the main reasons I planed to buy this desktop as I like to work on additional displays for high resolution photo editing. Everything was fine so far. But the trouble started when they failed to install the graphics card. They put me on hold for a month in search of a compatible VRAM which I already paid for. A month later finally they arrived my home with an another incompatible VRAM (which was ZOTAK GEFORCE GRAPHICS 210 1GB) after a number of service requests via phone calls. Whatever graphics card they installed went incompatible again with my system and the monitor went to sleep mode. They left my system in this condition for 3 working days killing all my time. When I told them about registering a complain against them they came to uninstall the VRAM on the following day and took the graphics card with them. Since that day on they have almost forgot that I'm their customer who is in the need of their help for more than 3 months. Moreover I have an another problem o[censored]pgrading my operating system to Windows 8.1 which was out of the scope of their knowledge. That very upgrade is available on my windows store. But it's giving me a stupid message like, "Try to download it logging in as an administrator". I am the administrator though. Now they are lying to me of fake orders and trying to convince that my system is working fine without a graphics card. I'm annoyed at the way they are dealing with this helpless customer. My question is, am I really going to get the services I paid for? Or the company too is going to ignore this customer like them who hardly thinks the service to the customer is the part of their business? I'm humbly seeking a peaceful resolution to these problems. I hope the company will assist its bonafide customer. Thank you.

Dear Sir,

I have bought a Dell Laptop (Express Service tag [protected]) 18/03/2014, and this product's warranty is expiring on 17/04/2014, i have bought it in 67, 000/-, after expiring 1 year warranty company is providing additional warranty for 2 years at 11, 999/- (after this price there is 15-20% discount)

1. i have called the company on 18/04/2014, regarding extending the warranty, they said they will send email to me with quotation, then i have to pay for it, then warranty will be extended

2. they never called, then i call them again on 22/04/2014, same things happen again, no return call or email

3. then on 28/04/2014 i called again, then they said same thing and send me email with quotation, but without discount price, i replied them to send me discounted price, nothing came in return no phone call or email,

4. then on 05/05/2014 i call them again, and asked them about same thing they said that NOW PRICES ARE DIFFERENT THEN MY LAST 2 CALLS, they give no reason, they denying everything with last 2 person said to my, they have removed other 2 options from warranty, before there were 4 options for my laptop, now when i confronted them they saying there are only 2 options left if you want to buy then buy or leave, you can go ahead and launch complaint, we also have leagel persons who will take care of things


1st email

· Two year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 12, 999/- only (Inclusive of Taxes)
· One year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 7, 999/- only (Inclusive of Taxes)
· Two year Next Business Day Cover + Premium Phone Support : Rs 11, 499/- only (Inclusive of Taxes)
· One year Next Business Day Cover + Premium Phone Support : Rs 6, 999/- only (Inclusive of Taxes)

these prices are without discount, all 3 peoples from the same company have accepted that there is a discount, but they can not send it in written, but they are denying it now

i have chosen 1st option from that list
now they are saying you can not buy this, because we will not give you this

(i confirm again, when i called first time, they check my system it was out of warranty, then they given me options, and price)
when i confirming them or confronting them, they denying, they changed options, they changes price, they changed rules


RESOLUTION

i want to buy this

Two year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 12, 999/- only (Inclusive of Taxes)

on discount price, which will be 10-15%

so please take any action, if you find it true,

i am attaching my email, and phone conversation recordings,

if you think i am right then support me

link for attached documents

https://dl.dropboxusercontent.com/u/21542505/Dell%20complaint%20documents.zip

company customer care number : [protected]

Thanks
IMRAN

I bought a Dell Inspiration 3521 with Sl No. 336H102 Adapter Rend Laptop purchased from M/S Computer Heart, Ulubari, Guwahati vide Challan No 4595 dated 05/03/2014. The same is found defective on 04/04/2014 and returned to m.S Computer Heart on 05/04/2014 vide challan no. 1250. They submitted the same to the Dell Service Center vide case no.[protected]. However till date they have not returned the laptop neither they give any proper reply to our calls. Therefore I request you to inform me the status and take proper action in their part as now 26 days is already over. Thank you. CA Tanvi Bairagi

The laptop purchase since last year and only 10 days are left for warranty. The complaint of Excessive heating registered a day before and after that there was no response from the Dell team. Further They are not picking our calls since morning and I have tried for the same the couple of times. Their behaviuor to service our product is not good since our warranty will expire in 10 days. They are waiting for the the time to be passed on.

Dear Sir / Madam Our Latitude having some problem. All the time we have to keep the charger in the laptop. Once we removed the charger the system getting stopped. We have changed the Battery ordered from DELL and changed in the morning. Again we are facing the same probelm. Kindly arrange to send the person for service the same. regards Kumaresan [protected]

Well, i submitted my DELL XPS(L502X) laptop to DELL SERVICE CENTRE in SEC-18 on 31/3/2014 for the replacement of my 500GB HDD with 1TB HDD and for cleaning for which i gave Rs.8000/- in total, they said that i'll get my laptop back by 7/4/2014 but they had a robbery in their service centre in which my laptop got stolen too. Today, is 25/4/2014 and till now i have not received replacement for my laptop and they keep on increasing their replacement date due to illogical and unidentified reasons.

I purchased my Dell Inspiron Laptop 15R 5520 2 years ago. I reinstalled my Operating System 2 days ago and after that when I tried my 'Drivers and Utilities' CD, it wasn't working. This was the case even though I had just broken open the seal.

When I called the customer care number, I was told that since the warranty expired, a new CD cannot be issued free of cost. The representative kept on reinforcing the theory that had i opened the seal and tried the CD a year ago, it would have worked, and that it stopped working because of the limited shelf life of the CD. Further, he sent me a mail with a link from where I may download drivers. That link was empty! Before this, I had visited a Dell service centre for checking the CD and he himself told me that the CD was faulty.

This is unacceptable! I demand a free replacement immediately! I cannot be expected to download drivers from the internet every time I reinstall my OS. They have even refused to apologise for selling me a faulty product.

I am prepared to take this to the highest authorities possible.

sir, this is with ref to your quote no. 26615214 and[protected] hard disc and Ram. we have recd these quotes from Mr. Prashanth Jadhav from bangalore office. we have paid the amount on09/04/2014 in your account with citi bank. the respective utr No. are[protected] for Rs. 10750 and UTR No.[protected] for rs. 26799. My hospital server is down from 04/04/14 and i immediately contacted support vide SR#[protected] and ask for the support. they told us that both the Hard disc are crashed immediately we have paid the amount. your sales representative is unnecessarily troubling us by raising queries one by one. either he has not properly trained to cater the needs of the customer or no body is interested in the customer. his in charge is also not intervening the matter. to day only i have recd his mail that part will be delivered within 3-4 weeks. sir my spares from germany are delivered within 1 weeks time. so please look in to the matter and deliver the part to me as early as possible because all the work is at stand still. thanking you in anticipation Vijay Gadgil Ace Hospiat Pune 32/2A erandvana, gulawni Maharaj Road, Opposite Abhishek Hotel, pune-411004 020/25434063, 25434072.

I have purchased studio 1435 laptop from Dell and purchased the complete cover warranty. Service tag: BX953BS I purchased the external DVD writer. I am not able to boot from it. Escalated to Dell global escalation team. They could not solve the problem. It seems there is bug in the design or BIOS bug. Dell technical team is refusing to accept it. Step 1# I purchased Lenovo USB Portable DVD Burner MODEL: DB65. I connected this to USB port in the Dell studio 1435 model laptop. The USB is version 2. That is USB 2.0 The USB was chosen as the first boot option in the boot sequence in the BIOS. Now I tried to boot from the external DVD. But the control is not going to the external external DVD as it is not being recognized as I could not see the USB option when I press F12. I booted from hard disk and went into operating system. Operating system detected the external DVD and it is working fine there. Step 2#. Thinking that there could be problem with mother board, Dell has replaced the mother board. I tried the things mentioned in the step #1 without success. The same problem persisted on new mother board. We came to concusion that it is not problem with motherboard. It is happening on all Studio 1435 models Step 3# I explained the what I have done in step 1 # to the Dell Tech Support team. They asked me connect to some other laptop and provide the feed back. I connected the same external DVD to Samsung NetBook N150 Plus. I was able to successfully boot from this Samsung laptop. With Step 3#, the conclusion was that there is no problem with the external DVD. Dell technical team tried defend saying that the device is not compatible with Dell laptop 1435 model. I have purchased the model from International brand. It is the open standard USB device. How can this be non-compatible. Who is not following the USB starndard? Is lenovo not following the standard or Dell not following ? Step 4# For further testing, dell has dispatached their own make of external DVD to me and asked to check whether I was able to boot from their external DVD. This device is also bus-powered slim drive. I chose USB as the first boot option and placed Windows OS DVD to boot. I was not able to boot and the operating system was loaded from harddisk.With the Step 4# it was clear once again that the problem with the mother board itself (infact the problem with studio 1435 model) Step 5# Now the Dell escalation team performed that same steps in their lab with no success. They are not able to boot from the external DVD. Now the DELL ESCALATION TEAM IS CLAIMING THAT STUDIO 1435 MODEL IS DOES NOT SUPPORT BOOTING FROM EXTERNAL DVD !!!. NOTHING CAN BE DONE IN THIS CASE. They even challenged me to go to court if I wish to do so. The following points are asked by me to Dell escalation team which is highest level in India. Comment 1# If booting from external USB DVD is not supported, why Dell has provided booting from USB option in the boot sequence? Answer: Dell technical team has not answer for. They said that it can you used for flash drive ( called pen drive here in India). But the moot point is Microsoft and Dell are providing the operating System software in the DVD not in the flash drive. Just before drafting this mail, I got the call from highest level of escalation team in India saying that this model does support booting from external DVD and I can take the legal path if I wish to. Regards Ramana murthy

This is in respect to laptop within warranty submitted for some boot up issue on 3 April 2014 but to my surprise I have not received my laptop back. Laptop was submitted in sector 18 Noida authorised service centre but the executive says that they had a theft in the centre and all the laptop are stolen. First of all, Dell did not inform customer about the theft on their own. I don't understand why was dell so irresponsible in informing about the incident so that one would have at least change there banking and other logging information. Further, when asked what will be the plan of action, executive said we need at least 10 days to investigate and revert. I mean, why should customer suffer because of the mis happening. Dell should compensate the customer ASAP. Email- [protected]@yahoo.com. M-[protected]

Dear sir, We have placed an order for Dell Inspiron 3647 via your express shipping affiliate Compuindia.com. Following is the order no.[protected] for your reference. We booked the order 22-Mar-2014. Entire purchase amount has been debited from my credit card. We received the order no. only via SMS and have not received an email regarding the same. There was a lead time on the product was 10 days. It is well beyond the lead time. I'm not getting any revert on the shipping details. Also, the customer care no. of Compuindia [[protected]] is not being answered. Pls resolve this matter at the earliest. Either the delivery should be made immediately or our payment must be refunded.

Dear Sir, I am Mrutunjaya Mohanty, from Sambalpur. I have actually purchased one PC before 7-8 months. From starting CPU create some problems like it needs twice time swiched on and secondly a vibrating sound craeted. Sir, I need one home service and if any problem please change my CPU since warranty period is continuing. Regards, Mrutunjaya Mohanty SBI, SME branch, sambalpur 768001

i am ABINS KA a DELL VOSTRO 1450 user and i was contacted last 10 days to dell support and they are not responding to my queries and my needs. i am totally dissatisfied with dell customer representatives. my need is that last week i was raising a quotation for pamrest and i don't receive any response from dell support side and i feel those people insulted me. so please help me as you can.

I am having Dell Inspiron 15 3521 laptop, I am experiencing problem working with it.when I plug in the charger, adapter gets the power light and then all of a sudden the light goes off and the laptop breaks down automatically. I had already experienced this problem twice, they had fixed it by replacing the mother board and this is the third time it has happened.Previously when I had launched the complaint for this problem I was assured that if the same problem occurs the third time I will get my laptop replaced but now on third time failure they are denying for laptop replacement and say only part will be replaced, having 90 days warranty of the replaced part only. First time it had occurred on 4/12/2013 and after the replacement of motherboard this same problem again happened after 15 days on 25/12/2013 the complaint number was:[protected], it was assured again motherboard replacement and now again same problem for the third time on 30/03/2014 the complaint number:[protected].right now my laptop is completly dead and all my data as well as my work is stuck.the warranty period gets over on 15/05/2014.what if the same problem occurs the next day after the warranty expires?? So I want my whole laptop replacement not its part replacement.. whether Dell is having Laptop replacement facility or not...??

I purchased a dell inspiron 15 from lapcom peripherals pvt ltd in Delhi on 1 march 2013. Now third time its not working during the period of 11 months, I'm not able to switch on my laptop. I call customer care .i'm fed up from dell service. I waste my money and time both. Please take some Action for replacing my laptop as soon as possible.