Dell India Complaints & Reviews

I have purchased studio 1435 laptop from Dell and purchased the complete cover warranty. Service tag: BX953BS I purchased the external DVD writer. I am not able to boot from it. Escalated to Dell global escalation team. They could not solve the problem. It seems there is bug in the design or BIOS bug. Dell technical team is refusing to accept it. Step 1# I purchased Lenovo USB Portable DVD Burner MODEL: DB65. I connected this to USB port in the Dell studio 1435 model laptop. The USB is version 2. That is USB 2.0 The USB was chosen as the first boot option in the boot sequence in the BIOS. Now I tried to boot from the external DVD. But the control is not going to the external external DVD as it is not being recognized as I could not see the USB option when I press F12. I booted from hard disk and went into operating system. Operating system detected the external DVD and it is working fine there. Step 2#. Thinking that there could be problem with mother board, Dell has replaced the mother board. I tried the things mentioned in the step #1 without success. The same problem persisted on new mother board. We came to concusion that it is not problem with motherboard. It is happening on all Studio 1435 models Step 3# I explained the what I have done in step 1 # to the Dell Tech Support team. They asked me connect to some other laptop and provide the feed back. I connected the same external DVD to Samsung NetBook N150 Plus. I was able to successfully boot from this Samsung laptop. With Step 3#, the conclusion was that there is no problem with the external DVD. Dell technical team tried defend saying that the device is not compatible with Dell laptop 1435 model. I have purchased the model from International brand. It is the open standard USB device. How can this be non-compatible. Who is not following the USB starndard? Is lenovo not following the standard or Dell not following ? Step 4# For further testing, dell has dispatached their own make of external DVD to me and asked to check whether I was able to boot from their external DVD. This device is also bus-powered slim drive. I chose USB as the first boot option and placed Windows OS DVD to boot. I was not able to boot and the operating system was loaded from harddisk.With the Step 4# it was clear once again that the problem with the mother board itself (infact the problem with studio 1435 model) Step 5# Now the Dell escalation team performed that same steps in their lab with no success. They are not able to boot from the external DVD. Now the DELL ESCALATION TEAM IS CLAIMING THAT STUDIO 1435 MODEL IS DOES NOT SUPPORT BOOTING FROM EXTERNAL DVD !!!. NOTHING CAN BE DONE IN THIS CASE. They even challenged me to go to court if I wish to do so. The following points are asked by me to Dell escalation team which is highest level in India. Comment 1# If booting from external USB DVD is not supported, why Dell has provided booting from USB option in the boot sequence? Answer: Dell technical team has not answer for. They said that it can you used for flash drive ( called pen drive here in India). But the moot point is Microsoft and Dell are providing the operating System software in the DVD not in the flash drive. Just before drafting this mail, I got the call from highest level of escalation team in India saying that this model does support booting from external DVD and I can take the legal path if I wish to. Regards Ramana murthy

This is in respect to laptop within warranty submitted for some boot up issue on 3 April 2014 but to my surprise I have not received my laptop back. Laptop was submitted in sector 18 Noida authorised service centre but the executive says that they had a theft in the centre and all the laptop are stolen. First of all, Dell did not inform customer about the theft on their own. I don't understand why was dell so irresponsible in informing about the incident so that one would have at least change there banking and other logging information. Further, when asked what will be the plan of action, executive said we need at least 10 days to investigate and revert. I mean, why should customer suffer because of the mis happening. Dell should compensate the customer ASAP. Email- [protected]@yahoo.com. M-[protected]

Dear sir, We have placed an order for Dell Inspiron 3647 via your express shipping affiliate Compuindia.com. Following is the order no.[protected] for your reference. We booked the order 22-Mar-2014. Entire purchase amount has been debited from my credit card. We received the order no. only via SMS and have not received an email regarding the same. There was a lead time on the product was 10 days. It is well beyond the lead time. I'm not getting any revert on the shipping details. Also, the customer care no. of Compuindia [[protected]] is not being answered. Pls resolve this matter at the earliest. Either the delivery should be made immediately or our payment must be refunded.

Dear Sir, I am Mrutunjaya Mohanty, from Sambalpur. I have actually purchased one PC before 7-8 months. From starting CPU create some problems like it needs twice time swiched on and secondly a vibrating sound craeted. Sir, I need one home service and if any problem please change my CPU since warranty period is continuing. Regards, Mrutunjaya Mohanty SBI, SME branch, sambalpur 768001

i am ABINS KA a DELL VOSTRO 1450 user and i was contacted last 10 days to dell support and they are not responding to my queries and my needs. i am totally dissatisfied with dell customer representatives. my need is that last week i was raising a quotation for pamrest and i don't receive any response from dell support side and i feel those people insulted me. so please help me as you can.

I am having Dell Inspiron 15 3521 laptop, I am experiencing problem working with it.when I plug in the charger, adapter gets the power light and then all of a sudden the light goes off and the laptop breaks down automatically. I had already experienced this problem twice, they had fixed it by replacing the mother board and this is the third time it has happened.Previously when I had launched the complaint for this problem I was assured that if the same problem occurs the third time I will get my laptop replaced but now on third time failure they are denying for laptop replacement and say only part will be replaced, having 90 days warranty of the replaced part only. First time it had occurred on 4/12/2013 and after the replacement of motherboard this same problem again happened after 15 days on 25/12/2013 the complaint number was:[protected], it was assured again motherboard replacement and now again same problem for the third time on 30/03/2014 the complaint number:[protected].right now my laptop is completly dead and all my data as well as my work is stuck.the warranty period gets over on 15/05/2014.what if the same problem occurs the next day after the warranty expires?? So I want my whole laptop replacement not its part replacement.. whether Dell is having Laptop replacement facility or not...??

I purchased a dell inspiron 15 from lapcom peripherals pvt ltd in Delhi on 1 march 2013. Now third time its not working during the period of 11 months, I'm not able to switch on my laptop. I call customer care .i'm fed up from dell service. I waste my money and time both. Please take some Action for replacing my laptop as soon as possible.

I have order DELL LAPTOP with model E5440 with Windows 8.1
Pro edition. When I saw the image of the ordered laptop in website and as well
as the image showed by the sale representatives has the finger print option and
mouse pointer. For this I have paid 62, 670/- through online.

On yesterday I received the laptop and when I opened it I was really shocked to
see that, it doesn't have those options (finger print reader and mouse pointer)
and also loaded with Ubuntu software. They placed the sticker on the laptop too.

Regarding the issue, when I tried to contact person concerned, no one was
taking the responsibility and not transferred to right person. Finally after I
was talking to several persons (around 7 peoples), I found the concerned
person.

Still I am not getting the response, I am totally upset, whether they will
replace the laptop or not.

Please guide me how to get the replacement at the earliest.

Its creating lot of headache as why i
have purchased through online...

please
help...

Thanks in advance.

Hello,

My Dell service tag no.- 6Y4XGW1.

Its been almost 2 months that I am suffering hell lot due to this DELL laptop. I was dealing with Mr. Sujay Jhadhav for my laptop issues and still nothing is working out. Its been more then a month that I am dealing with him. When I click on important windows updates then its not getting installed, it fails, in task bar, Icons do not appear even after adding it, Dell audio port and speakers are not working fine, Touchpad is not working fine and audio port has been changed twice has been changed twice, and once motherboard and touchpad has been changed, still I am facing the same issues again and again and again, I went to the service center uncountable times, wasted my hell lot time for this laptop. So now what you do want, should i go and pack my bag and live in DELL service center or what?

Every time Dell reps tell me this is my last visit to Dell Service center & its like BOOM Next week i am again standing in Dell service center.

Its enough now, I cant take this anymore, you have to find a permanent resolution for this laptop. I can't go to the Dell service center every 2nd day, or call up Dell customer service center everyday, its just 3 days that i received my laptop and in 3 days of time span, I have faced issues again and I do not know in coming days how many issues I have to face ahead!!!

I would really appreciate if you replace this laptop or else you are just leaving me with one last option as going to consumer court regarding my waste of time & money on dell.

I request you to please take it as OPS Loss at your end & please take care of this issue for resolution at the earliest.

Vibhu Narang.
(+[protected]

Dear Sir,

Good evening,

Please check the screen shot, Its displaying battery needs to be replaced as i have purchased this laptop last year in the month of June, I request you to check and solve my raised issue.

Looking forward for your support & cooperation.

Best Regards,
Nitin

Hi, I purchased a new dell Inspiron 14 laptop 7000 series laptop (7437) on 24th March 2012 however I have found that the combo jack for microphone/headset is not working fine, I raised it with dell technical support through service request[protected] and he also confirmed it to be a hardware issue. Service tag for my laptop is 3S8Z2Z1. Now I am very disappointed with this diagnosed fault in my new laptop within a week however I have not heard any plan of action from dell till now. Ideally now I am looking for a brand new replacement laptop.I am also surprised how come Dell quality checks were unable to find this fault. I hope this will be resolved soon else I will have to take respective heads for marketing/sales/operations into loop to get this resolved . I can be reached on [protected] if anyone from Dell wants to reach me. Regards, Pankaj Kotwal

I had ordered Dell Latitude E 5440 laptop on 10th March and paid Rs 84, 273/- inclusive of taxes.I had received order confirmation from Dell. Order status showed the delivery date as 22 March. But it was not delivered on the committed date. I was daily checking with Dell sales department but did not receive proper response. Upon checking with Dell customer care department., I was told that sales department has wrongly processed the order invoice and production department cannot deliver till the laptop till the invoice is rectified by sales department. New expected delivery date given now is after 05 April. This delay in delivery has caused me lot of inconvenience and mental stress. I do not expect this type of lapse from company of repute like Dell. My order no.[protected] and customer no.[protected]. Niranjan Toraskar

I have purchased an DELL Inspiron 15 7537 Laptop which Service Tag No.is DZH82Z1. Just after 1 week of purchase it comlrtely dead, so i complaint about this with DELL TECHNICAL SUPPORT on 12th March 2013 with complaint no.[protected], and the customer care person agreed to replace the system. She told it will take maximum 21 to 27 days time to replace. I agreed and told her to start the process. Today it is 25th March. and i am still waitng the notebook. Dell replacement team is worst and the team is not doing their own job. Even they are not updating ststus of the product.

dear sir/mem i have laptop of DELL which was stolen on 17/3/2014 for tracing the laptop police needs MAC ID of the laptop which is unic for every system and not known at the purches time and company says that your systems MAC ID is not available in our database so we cant provide you... so i need MAC ID

I replaced my dell xps14 speakers as it was having some problem. But within 3 months warranty period, it had some issues and they found that it needs to be replaced. But they claim that warranty expired as my billing data was a bit early in end of october'13, but my part got replaced on 11/1113. I raised this issue in call and I have the mail of my replacement history. Please take this issue and help me replace my speaker.

I purchased a Dell Inspiron 3251 laptop from a Dealer in Mumbai on March 15, 2014 and on March 17, 2014 I contacted the customer service to get the product registered on my name or account as it is mentioned on the box. When I called them I noticed that the product doesn't hold any support or warranty in India. The customer service agent tells me that I have to get in touch with the dealer to get any support on the product that I've purchased and that DELL isn't responsible for anything. On calling the dealer, he says that if the product is showing up on the website with the service tag number, Dell should answer your questions and support you on this. On checking the Product service tag number on the dell website it shows the warranty is alive until April 2015 but still they denied to even talk to me and just hung up on me. I need help, I don't know where to go around with this. I am cheated.

I have purchase valid receipt from Store in Mumbai on 26th Jun 2011. Equipment : Dell LCD 15.6 " Model No. E1609WC (15.6) Serial No. : CN-0UU[protected]AB1N4B Manufacturer warranty : 3 years on site Manufacturer : Dell I have copy of the duly invoice from the date of purchase which has 3 years warranty on site. From 26th Feb 2014. Problems : Dark patches on the panel resulting blur images and impossible for viewing the contents. Complaint Lodge :[protected],[protected] Call on After waiting on Long Q. Finally Customer support : Mr. Mainsh took up the hearing and listen of my Problems: Result : He took my valid Serial No. & checking on his system. Finally. Shocking statement : Manufacturer warranty is expire and exceeds above 90 days. Retrying : I have said the duly copy of Invoice from the store. I should get title o[censored]nder warranty but in vain My Register Case No.[protected] with Dell Please Kindly Look at the above complaint Thanking you

I have brought Dell LCD 15.6" from retailer on 26th Jun 2011 which carry 3 years warranty onsite. After 2 1/2 years On 26th Feb 2014, My LCD receiving showing Blur display and starting showing many black / colourful dark patches on the Front LCD resulting incorrect viewing. I report and complaint to one of the Dell Support Customer care i.e.[protected] /[protected] after holding and waiting in long queue which resulting wasting of my time and energy. Finally Mr. Mainsh who was the customer representative starting making my taking call attend complaint and checking duly valid Serial No. CN-0UU[protected]AB1N4B, Model No. E1609WC (15.6) of the LCD screen. He refuses his shocking statement that your LCD Equipment loses the manufacturer warranty and it exceeds 90 days. So Nil replacement, Nil Customer Support, Nil Buy Backup I try to make him convince that I have valid Invoice from the store (retailer) bearing VAT Tin No and CST Tin No. register Shop Establishment address proof. But in vain, He gave me Dell complaint Case No.[protected] to note it down. I have send email of the Invoice copy PDF on [protected]@dell.com and also in vain. Now who is responsible for the above warranty ? so that is why i am taking the case with Consumer complaint.? Please do solve my relevant problems..

Dear Sunderarajan / Dell Management, I am utterly disappointed by the service quality of dell management and the attitude shown by their customer support team. I would rate Dell Management as ‘Zero’ or ‘Negative’ in customer satisfaction index. I would like to apprise dell management on the following things: My brother asked for replacement of laptop and same has been given as a link in the below trailing mails. But customer support team told me that it is not available on compuindia and hence they cannot provide it. But yesterday when I mentioned them that it is available on Compuindia website then they told me that they would not able to be provide me because of the price difference. This is simply not acceptable as My laptop needs to be replaced by equivalent configuration model. And this is not my that the prices of laptop has gone up. Mr Sunderarajan has himself told me that prices of laptop has been increased and hence they cannot provide us with same configuration. And we as a customer should be satisfied with lower configuration model. But why ? Because I am a customer and you are great DELL. “In short, Dell Laptop was faulty but as the production has been ceased I should satisfy myself with lower configuration model.” Instead of helping us we have been given ultimatum by Dell management. Dell management is behaving like they are going extra mile for me. If you are not able to provide us equivalent model as an replacement (without extra cost), then I would like to let the world know I would be using that wear-tear laptop only and that too at the mercy of Dell Management. I will also post this on Facebook to let the world know about dell service quality. People should think twice/thrice before even thinking of buying a laptop from Dell. We also use Dell laptops in my organization. I think I should also inform them about the Product and service quality of DELL. It would be better if we shift to IBM, HP etc Looking forward for some sensible response from Dell Management instead of giving us some ultimatum. Regards, Amit / Sumit [protected] Also please find the earlier story as happened: This is to bring to your kind notice that I have literally been harassed financially and mentally by the Dell management. This type of service quality is not expected from the world renowned Dell. I I have purchased Dell Inspiron 15z on 07/05/2013 SERVICE TAG : 7YZQXX1 I would like to beautifully articulate the harassment: I had reported xyz problem on xyz date. 1. After that, laptop mother board was replaced three times. 2. Technician gave me the information that laptop is bound to be replaced if there has been more than three replacements. 3. Due to all this replacement thing, my Laptop has been subjected to many wear and tear. My laptop is looking as bad as second handed laptop. 4. In addition, there was a problem of windows activation after the replacement of motherboard. For which technician formatted the Laptop which led to important data loss. Who is responsible, eh? Finally technician agreed to replace the model. But after enquiry, he told me that production of my laptop has been ceased. Hence they are not in a position to replace my laptop. Instead they gave me an option of full refund. So I ask dell management that do you really think that customers are fool and they would take your full refund happily. Does dell management know about time value of money or do I need to give them a crash course on it ? When I informed this to your technician, he agreed on giving me equivalent model in terms of configuration. But again he suggested some god-knows-lower-config model. Do dell management really think customers are stupid ? I request dell management to look into my case and do either of three: 1. Start the production of my laptop model. I don’t know how you do it. It is your problem. Why should I suffer ? I want my model of laptop to be replaced 2. OR Give me my money back with 15% interest. I deserve this 15% interest rate as I have been harassed so many times by so many of your employees. 3. OR Give me an upgraded version of my series. I don’t care how much it cost. It is your fault. Either party has to bear a loss. Why should customer bear a loss even though dell management is at fault. I have also posted this on Facebook to let the world know about dell service quality. People should think twice/thrice before even thinking of buying a laptop from Dell. Looking forward for some sensible response from Dell Management. Poor Customer, Sumit Kharche

Hi Sir
My Name is [removed] I am from Delhi, I want your help

I bought dell inspiron 15r 5537configuration is 4th Gen i5, 4GB RAM, 750GB HDD, AMD 2GB Graphic Card windows 8 pre-installed, price is RS. 54, 000, Unfortunately windows is crash, , dell support team unable to solve my problem, help me my contact no. is - [protected] and email - [protected]@gmail.com, I hope you contact soon as possible


Thank You