Dell India Complaints & Reviews

I made the payment for replacement of 4 out of warranty parts(Motherboard, HDD, ODD and Heat sink) that were not functioning properly on the 27th of May via IVR and I was assured on the time of the payment that it will take 3 weeks for the parts to be replaced, however after the completion of three weeks I received a call saying that it will take till the 20th of June.

I waited but today on the 25th of June I received a call from your service representative saying that it will take more time and when asked how much more time will it take, she said "can't say". This is very unprofessional and uncanny service and I urge you to address this issue as soon as possible. When I try to talk to a senior I am put on hold for long times sometimes over an hour with again no definite answer.

It has been close to a month and I still haven’t received any parts other than just false assurances and finally i have just waited aimlessly. Please let me point out that I am a student and it is very difficult for me to continue like this as it is hampering my studies.


Please address this issue as soon as possible.
Quote no 26668421
Service Tag No. - 4BK3WQ1
SERVICE REQUEST NO.[protected]
CUSTOMER NUMBER[protected]

dear sir/mam i have purchased dell inpiron 15 3537 one week earlier. I am facing lot of problems regarding this laptop. First time i have switch from hp to dell and my experience is really worse regarding this laptop. I am facing major problems regarding the graphics though it has 2 gb graphics card. I called your technicians but instead of eliminating the problems they are saying that this is not compatible. How can they say such a crap. My friend having the same laptop and he is having only 1 gb graphics and 4 gb ram and he is performing the functions normally though I have 2 gb graphics and 6 gb ram i am unable to perform the same operations which my friend is performing and your technicians are saying that this laptop is not compatible. if this laptop is not compatible take your product back and give my money back or u should make it compatible. Really its very frustating and annoying. thanking you Vivek Srivastava I will be available after 10.00 am My ph. no. is[protected] Service request no.[protected]

Hello Team,

Model :- Inspiron 15 3521
Service Tag: FCWXD02 | Express Service Code: [protected]
Please find the below the sequences of the events:-

1. Purchased “ Inspiron 15 3521- Service Tag: FCWXD02 | Express Service Code: [protected] on 12 jun 2014 at 16:00 hrs form the, Please see the invoice attached.

2. The laptop was looking fine, but on usage observed that the machine was having issues with the Keyboard and the Mouse for which the Complaint was logged with Dell Technical service on 13 June, less than 24 hrs form the time of purchase.

3. service engineer visited on 18-jun and the service engineer did his duty up to the mark and checked the pc thoroughly and upgraded the driver files and BIOS. He confirmed that the system had flaws in it. He asked me for the replacement of the keyboard as he was carrying the spare with him. I refused to do so as the system has multiple problems which included the track pad also.

4. Called the dell support again and I had my options explained in this type of cases

5. I asked for the different order request so that I could change the model as the same model has lot of issue being faced by the people as described over the internet across the globe.

6. Since the day of purchase I am struggling to get my system replaced with the dell with better model and this is causing my time loss and mental stress as till date and the request is not being handled effectively and responsibly .

I don’t at all find that dell is being responsible as of now. Every day counts. Stop wasting my time.
Please arrange the system replacement ASAP and expedite the process.

I contact to dell service man that my laptop is not working and ask for giving service but they ignore to provide service by lying that i have argued and beaten their employee on the city balia( u p ), but i am living in bareilly( u p ) and have never gone to balia and saying they closed my service permanently and cannot give any service . Please help me about as i am mentally disturbed on hearing this i have contact them many times but they say the same thing . Please help me and give justice

Dell Complaint No. SR[protected]

Dear sir,
My laptop with express service tag [protected], not getting on i have have a complaint on 02 jun 14, till now not attended, three times i have called customer support they said on Friday(13 jun 14) your problem will be attended, but nobody contacted me and not attended my laptop problem till now 18 jun 14.I am really not satisfied with the service.please go through it and intimate me when my laptop problem will be solved? please intimate me status of my complaint.what is the use of taking warranty .Is this the way attending the problem worst service i am facing from your end.Nobody tells when will my laptop problem will attend. whenever i call to technical support customer care they are saying please mail to [protected]@dell.com.but no reply coming from this.from 15 days my problem is pending saying within three day on site warranty.

Hi, My name is Nirav from Vadodara-Gujarat. I have dell inspiron laptop having details as below. Inspiron 14 3421 Service Tag: 7M4HLW1 | Express Service Code: [protected] I have registered complain with dell so many times but they are ready to fix the laptop problem. i.e change the display as display is not working properly. They every time register complain and assure me to send service man as soon as possible. Now I have no trust on their saying as so much long duration has passed and still nothing has been done from their side. Kindly register my complain and do the needful

Visited your service centre at trivandrum, they had checked and asked to report online complaint, my laptop's touch pad is not working properly, key board short circuit and inner frame of display is cracked.

Dell vostro - 3450, express service code - [protected],

Address: mellittu veedu, tc 50/544(3), vazhavilakom, kalady-maruthoorkadavu road, karamana post, thiruvananthapuram - 695002. Mob: [protected] / [protected]

Dell E1913S Monitor getting screen blank intermittently So very difficult to use, require immediate attention Thank you. Customer Name .C.G.KrishnanKutty, Mobile No : [protected] Aiswarya printing solutions Shop No:7, Gnd Floor, Corporation Building Vyttila, Ernakulam Cochin 682019

Dear sir,
Past year i got shifted from india to Uae.
I reported issue of motherboard &charger from past 2to 3 months.
Refurbished motherboard replaced 2 times with nearly daily followup with a service engineer but due to defective product bring used i am not able to utilise my system.
Now the third party service engineer is also send request to dell several times but he not getting motherboard and charger.
All communication were made with dell uae but still no response.
Should i file legal complaint against dell uae for poor support.
Also no response for existing warrantee extension.
My pc service tag DMDC3P1.

Regards,
Sachin k.

plz refer to ur complaint number[protected] regarding slow operating system and multiple other problems. i regret to inform u that after 4 month of my purchase of dell inspiron i5 i am facing lots of inconvenience. Nor ur product is up to the quality neither ur service. i have being calling Ur customer executive from past 2 weeks and after spending almost 16-18 hours with ur 7 IT staff members, my problem is still not resolved. every time they tell me to do a troubleshooting test and to format my system.its the most irritating thing.i cant not even study for my exams and i have wasted my precious time in that . even after doing that also, the problem is still there.they were not even sending a technician to look to the issue.when requested 7 to 8 times, then they send a technician and he replaced motherboard and hardware. but then again after 4-5 hours it again troubling us. now its some keys on keyboard is not working and also the system is not getting charged..now i am not able to use my laptop. now what else is left.? everything has changed -its motherboard, hardware and now its turn of battery and keyboard? i am not even sure that the technician has replaced with original parts. its very disturbing. this sysem is having defective parts . i request u to plz change my dell inspiron i5 laptop with a new system since the issue is not getting resolved after being repaired. i am looking forward for ur response. ph [protected] heena

I have purchased a dell venue 8 tablet from flipkart on 22nd april. I got an offer from dell of getting free bie 3g wi-fi dongle. Also i have claimed for the product as per the procdure. But i haven't received it though 2 months has passed.

i bought a dell laptop a year ago...i had a motherboard replacement under warranty a few months ago...after the motherboard replacement i got some vertical line on my led...when i contacted the dell support i was told that the problem would go away in some days...but since 15 days im again getting the same lines...when i tried contacting dell they gave lame excuses that the complaint about the led wasnt registered in the warranty period..their service is really pathetic

I have purchased the dell battery for my laptop Inspiron N5010 model from http://www.compuindia.com just before 3 days but after doing full charge also back up is only sustaining only 50 - 60 minutes not beyond that but usually it used to give 2-3 hours for 6 cell battery. First time i saw a new battery which is giving only 1hour or less then that on initial days. Is this the quality of Dell products or defect in battery please respond...

i have been continiously chasing yu guys evry nw n thn bt still left with no permanent solution... after I got the lap top only in 3 mothns approx. I found sumthings wrong wd my battery i changed it!!
Every time i call cc thy gv me solution of formating... everytime I copy my data (most worst thing to do, copying lots of data everytym) then get da format thing done but again after few days facing the same problem ... thy even said me dat its a fault of windows 8 (microsoft) bt is dat yur coustomers fault... did'nt expected this bad service from dell...

I have purchased the dell battery for my laptop Inspiron N5010 model from http://www.compuindia.com
just before 3 days but after doing full charge also back up is only
sustaining only 50 - 60 minutes not beyond that but usually it used to
give 2-3 hours for 6 cell battery. First time i saw a new battery which
is giving only 1hour or less then that on initial days.
Is this the quality of Dell products or defect in battery please respond.

Please refer service request no[protected]. My lapto bostro 2420 got shut down suddenly 3-4 time last month and there is erratic sound from laptop when adaptor is connected. Tech support had taken control of my laptop twice and every time different person comes up and start asking same questions, which irritate the customer. I am really fed up of your response. I have requested to arrange service engineer which they are reluctant to do so. There is onsite warranty but dell donot want to honour it. Please resolve this issue or else would file case in consumer court. Thanks & rgds Rajesh jain Chief Engineer Mob: [protected]

Hi, This is Prasad, i bought dell studio 1555 laptop in 2009. I am facing mother board issue for this model. When i call dell customer care, they are telling parts are not available for this product and STOPPED SUPPORTING support. They can't help with this issue. A manufacturer should provide support for the products which they are selling. And that to dell Brand company. Really i don't understand why they stopped supporting. If they can't provide support, why do they need to sell? It's not even 5 yrs they stopped providing support. I don't have any option except recycling the laptop. I don't prefer to buy dell laptops again and i will suggest the same to my friends.

I bought dell vostro in july 2011, in july 2012 i have paid 10000rs for two years extended warrany, now i have some problems in my laptop and the executive say its because of the wear and tear, we cant replace .thank you so much dell, i was very happy with the service and that's why convinced many of my friends and relatives to go for dell in laptops, i have 2 dell laptops, but from today i my perception has changed, i paid 10k only to hear this. I will make sure that my surroundings and also who are active on social networking sites will not go for dell for its worst service and its fake extended warranties. Archit Agarwal [protected] Gwalior

DELL LAPTOP W560367 IN8 INS 15 [3537] S/N-f528102 this is my laptop model information.I purchased the laptop on 15/05/2014 When i shut down my laptop, it automatically restart again. On 29/05/2014 i made contact with dell service centre.They told me to come to service centre. I told them my problem.They told that it is a Operating system problem.They changed OS from Windows 7Home Premium to Windows 7 Professional after 3-4 hours.but the Problem is still persists. Then they told that it cannot be solved now at a moment.they told tomorrow dell engineers will come and make will try to solve your problem. they came configured . But the shutdown problem still persists. What should i do now??

dear sir, i had availed the services of your above said authorised service center and they had damaged my laptop and now are even refusing to entertain my complaint. i had mailed them and am attaching the mail herewith. i am contacting you as i was under impression that dell india provides best services in india. kindly look into the matter. ( dear sir, you are an authorized service center of dell India and i had availed your services and given you my laptop regarding partial display problem as the laptop was working in safe mode.you had assured me that i shall be given excellent services at par with the high standards of dell India. at the time when i had given you my laptop your engineer who had approached me CHECKED THE LAPTOP AND SATISFIED himself THAT THE LAPTOP IS IN WORKING CONDITION AND ONLY THE DISPLAY IS PARTIALLY DISRUPTED.he had also taken back up of my data, however you had few days later intimated me and approached me with the laptop that the system has failed and the laptop is completely dead. your engineer suryamani had then acknowledged that the laptop has been damaged due to your fault at your service center DUE TO YOUR FAULT and had assured me that the same shall be repaired in working condition after correcting the fault which had occurred due to your fault. i have since then contacted you several times however you have even failed to give proper response. your conduct is shocking as dell india has a very high standard and reputation of service and repair. i had also got the laptop checked in the dell center gurgaon in presence of your engineer and it was found that due to your mistake the motherboard of the LAPTOP HAS BEEN DAMAGED. on your behalf had acknowledged the damaged and your liability and had given me an written acknowledgment that you shall repair the same. i also have a cctv footage of your engineer. you are hereby requested to repair my laptop at your own expense. thanking you RUPESH VERMA [protected] I AM ALSO SENDING A CC OF THIS MAIL TO DELL INDIA) thank you