Dell India Complaints & Reviews

Dell E1913S Monitor getting screen blank intermittently So very difficult to use, require immediate attention Thank you. Customer Name .C.G.KrishnanKutty, Mobile No : [protected] Aiswarya printing solutions Shop No:7, Gnd Floor, Corporation Building Vyttila, Ernakulam Cochin 682019

Dear sir,
Past year i got shifted from india to Uae.
I reported issue of motherboard &charger from past 2to 3 months.
Refurbished motherboard replaced 2 times with nearly daily followup with a service engineer but due to defective product bring used i am not able to utilise my system.
Now the third party service engineer is also send request to dell several times but he not getting motherboard and charger.
All communication were made with dell uae but still no response.
Should i file legal complaint against dell uae for poor support.
Also no response for existing warrantee extension.
My pc service tag DMDC3P1.

Regards,
Sachin k.

plz refer to ur complaint number[protected] regarding slow operating system and multiple other problems. i regret to inform u that after 4 month of my purchase of dell inspiron i5 i am facing lots of inconvenience. Nor ur product is up to the quality neither ur service. i have being calling Ur customer executive from past 2 weeks and after spending almost 16-18 hours with ur 7 IT staff members, my problem is still not resolved. every time they tell me to do a troubleshooting test and to format my system.its the most irritating thing.i cant not even study for my exams and i have wasted my precious time in that . even after doing that also, the problem is still there.they were not even sending a technician to look to the issue.when requested 7 to 8 times, then they send a technician and he replaced motherboard and hardware. but then again after 4-5 hours it again troubling us. now its some keys on keyboard is not working and also the system is not getting charged..now i am not able to use my laptop. now what else is left.? everything has changed -its motherboard, hardware and now its turn of battery and keyboard? i am not even sure that the technician has replaced with original parts. its very disturbing. this sysem is having defective parts . i request u to plz change my dell inspiron i5 laptop with a new system since the issue is not getting resolved after being repaired. i am looking forward for ur response. ph [protected] heena

I have purchased a dell venue 8 tablet from flipkart on 22nd april. I got an offer from dell of getting free bie 3g wi-fi dongle. Also i have claimed for the product as per the procdure. But i haven't received it though 2 months has passed.

i bought a dell laptop a year ago...i had a motherboard replacement under warranty a few months ago...after the motherboard replacement i got some vertical line on my led...when i contacted the dell support i was told that the problem would go away in some days...but since 15 days im again getting the same lines...when i tried contacting dell they gave lame excuses that the complaint about the led wasnt registered in the warranty period..their service is really pathetic

I have purchased the dell battery for my laptop Inspiron N5010 model from http://www.compuindia.com just before 3 days but after doing full charge also back up is only sustaining only 50 - 60 minutes not beyond that but usually it used to give 2-3 hours for 6 cell battery. First time i saw a new battery which is giving only 1hour or less then that on initial days. Is this the quality of Dell products or defect in battery please respond...

i have been continiously chasing yu guys evry nw n thn bt still left with no permanent solution... after I got the lap top only in 3 mothns approx. I found sumthings wrong wd my battery i changed it!!
Every time i call cc thy gv me solution of formating... everytime I copy my data (most worst thing to do, copying lots of data everytym) then get da format thing done but again after few days facing the same problem ... thy even said me dat its a fault of windows 8 (microsoft) bt is dat yur coustomers fault... did'nt expected this bad service from dell...

I have purchased the dell battery for my laptop Inspiron N5010 model from http://www.compuindia.com
just before 3 days but after doing full charge also back up is only
sustaining only 50 - 60 minutes not beyond that but usually it used to
give 2-3 hours for 6 cell battery. First time i saw a new battery which
is giving only 1hour or less then that on initial days.
Is this the quality of Dell products or defect in battery please respond.

Please refer service request no[protected]. My lapto bostro 2420 got shut down suddenly 3-4 time last month and there is erratic sound from laptop when adaptor is connected. Tech support had taken control of my laptop twice and every time different person comes up and start asking same questions, which irritate the customer. I am really fed up of your response. I have requested to arrange service engineer which they are reluctant to do so. There is onsite warranty but dell donot want to honour it. Please resolve this issue or else would file case in consumer court. Thanks & rgds Rajesh jain Chief Engineer Mob: [protected]

Hi, This is Prasad, i bought dell studio 1555 laptop in 2009. I am facing mother board issue for this model. When i call dell customer care, they are telling parts are not available for this product and STOPPED SUPPORTING support. They can't help with this issue. A manufacturer should provide support for the products which they are selling. And that to dell Brand company. Really i don't understand why they stopped supporting. If they can't provide support, why do they need to sell? It's not even 5 yrs they stopped providing support. I don't have any option except recycling the laptop. I don't prefer to buy dell laptops again and i will suggest the same to my friends.

I bought dell vostro in july 2011, in july 2012 i have paid 10000rs for two years extended warrany, now i have some problems in my laptop and the executive say its because of the wear and tear, we cant replace .thank you so much dell, i was very happy with the service and that's why convinced many of my friends and relatives to go for dell in laptops, i have 2 dell laptops, but from today i my perception has changed, i paid 10k only to hear this. I will make sure that my surroundings and also who are active on social networking sites will not go for dell for its worst service and its fake extended warranties. Archit Agarwal [protected] Gwalior

DELL LAPTOP W560367 IN8 INS 15 [3537] S/N-f528102 this is my laptop model information.I purchased the laptop on 15/05/2014 When i shut down my laptop, it automatically restart again. On 29/05/2014 i made contact with dell service centre.They told me to come to service centre. I told them my problem.They told that it is a Operating system problem.They changed OS from Windows 7Home Premium to Windows 7 Professional after 3-4 hours.but the Problem is still persists. Then they told that it cannot be solved now at a moment.they told tomorrow dell engineers will come and make will try to solve your problem. they came configured . But the shutdown problem still persists. What should i do now??

dear sir, i had availed the services of your above said authorised service center and they had damaged my laptop and now are even refusing to entertain my complaint. i had mailed them and am attaching the mail herewith. i am contacting you as i was under impression that dell india provides best services in india. kindly look into the matter. ( dear sir, you are an authorized service center of dell India and i had availed your services and given you my laptop regarding partial display problem as the laptop was working in safe mode.you had assured me that i shall be given excellent services at par with the high standards of dell India. at the time when i had given you my laptop your engineer who had approached me CHECKED THE LAPTOP AND SATISFIED himself THAT THE LAPTOP IS IN WORKING CONDITION AND ONLY THE DISPLAY IS PARTIALLY DISRUPTED.he had also taken back up of my data, however you had few days later intimated me and approached me with the laptop that the system has failed and the laptop is completely dead. your engineer suryamani had then acknowledged that the laptop has been damaged due to your fault at your service center DUE TO YOUR FAULT and had assured me that the same shall be repaired in working condition after correcting the fault which had occurred due to your fault. i have since then contacted you several times however you have even failed to give proper response. your conduct is shocking as dell india has a very high standard and reputation of service and repair. i had also got the laptop checked in the dell center gurgaon in presence of your engineer and it was found that due to your mistake the motherboard of the LAPTOP HAS BEEN DAMAGED. on your behalf had acknowledged the damaged and your liability and had given me an written acknowledgment that you shall repair the same. i also have a cctv footage of your engineer. you are hereby requested to repair my laptop at your own expense. thanking you RUPESH VERMA [protected] I AM ALSO SENDING A CC OF THIS MAIL TO DELL INDIA) thank you

I purchased dell ms111 usb black optical scroll mouse from your site on 9-3-2014 from deal bazar seller my order no was 12573513. Now its stops. Its under warranty period. I want to do complaint for replace or repair my mouse
Thanks
Helan soni

dear sir hamne 10.10.2013 ko dell ka vostro laptop kharida tha, lakin 25.05.14 se laptop ka charjar kam nahi kar raha hai aur batri bhi ak se do ghanta hi kam karta hai . pls ise change karne ka kast kare cstmer name kishun pd. kushwaha at - suriya, po+ps- suriya, dist - giridih, jharkhand, pin no - 825320 cont no. [protected], [protected], email id - kishun.[protected]@gmail.com, kishun.[protected]@yahoo.com

My dell showing permanent battery failure after 13 months of purchase. While the battery showing 100% charged system says it dose not recognize the battery & will not charge. How is it possible for battery permanent failure in just 13months. Is dell using cheap low quality battery.

Sir, My 2 year old laptop was not turning ON, was just beeping, so I went for a mother board replacement in "EXCELLENT COMPUTERS No 21, Near Joy Alukas, Kamaraj Salai, Venkata Nagar, Pondicherry - 605011" a DELL dealer in Pondicherry since there was no service centre near by, also they were manipulating as the service centre of Dell in Pondicherry.They replaced my motherboard charging Rs 10, 000 from me, but does'nt provide any warranty, where as all other shops and the company itself is providing 3 months warranty. Now My laptop is again showing motherboard complaint within 2 months of this replacement. I claim to get warranty.

I regret to inform you that I had a problem in my LCD screen of my Dell Studio Laptop. I had been to the showroom based at No. 52B, Kodambakkam High road, Chennai for services and replacement of LCD screen.I was informed by the staff of this showroom that Dell does not have service centers and referred me to Devaraj Computers, GEEGEE Complex, Mount road stating that they are the official servicing center for Dell in Chennai and they have charged me Rs4, 000 to replace my Laptop screen. Later I had to find out myself from the web that Dell had service centers all around Chennai. This has deprived me from availing the services of Dell service center due to the indifferent attitude of the staff who has referred me for the reasons best known to them. I request you to initiate suitable action which has amounted to deficiency of service and the integrity of staff at poor light.

My laptop service tag no is D7GBBX1. I have already got vga driver from distributor on purchasing the laptop. I purchase this laptop on jul/aug 2013. This time windows is demanding latest update vga driver for the laptop. I have already download it. After installing this driver display is looking very blur or unreadable the desktop items and other things. pl give me right solution for the display and vga driver. Pl solve my problem through Mail. My E-Mail ID is - [protected]@gmail.com Your Sincerely, Vijay

Brief of Incident: - On 15th April, 2014- first timereceive an exception message on system -“Your Hard Drive is facing problem, Contact Technical Support team”. - On 25th April, 2014- Evening 10:36 PMIST call technical support team but no one respond the call. - On 26th April, 2014- Morning 10:15 AMIST, call on all possible support numbers of Dell- India. No one was there torespond the call, at last one support person responded and inform this is notthe right department to log the problem, you need to call in between Mon toFriday for any problem. He take all necessary details from me about laptopand problem, but don’t logged the call. - I was out of town from 28th April to13th May. - Called to technical support team on 14thMay and describe about the problem, they issue reference no:[protected] .as I was not having laptop at that duration. So have to call on next businessday in between 9:00 AM to 6:00 AM IST. - Called to technical support team on 15thMay at 9:30 AM IST and technical troubleshoot identify that it is Hard Driveneed to replace. - Technical Support people : Laxmi > Anthony> Rajeev Chaukari > Shyam P > Rahul Dev . knows about this issueand deny to make replacement under warranty. Point of Conflict : - Please find attached details for my machinepurchase. - When my Hard Drive got problem under warrantyduration then It needs to be liability of company. - When you commit 24X7 Technical Support duringpurchase then why not offer that during real time problem. - When I called on 25 and 26th of Aprilabout problem them why not your support office issue me a Reference Ticketnumber and arrange a call back from Dell. - I have all evidence like my phone log andmachine(laptop) log which proves that Hard Drive got problem under warrantyduration and I also keep approaching to technical support but found noresponse.