Dell India Complaints & Reviews

I have purchased a DELL laptop approx 10 months ago and now my speaker is not working, i have heard DELL is a big brand but now i am fed up with DELL they are big fraud, they are not replacing my speakers and trying to make me fool by their terms and conditions. when i purchased DELL Laptop at that time there is no any terms and condition and now at the time of service they have so many terms and conditions. i think they are using low quality spare parts. I want to suggest other customers Don't buy any DELL products they are no. 1 fraud, go with other brands.

Dear Sir, As per today's laptop configuration all the Laptop coming with Window 8 with 4 GB RAM. I purchased a laptop from Dell and at that time i got information that 2 GB RAM is sufficient for Window 8. After purchasing this laptop i feel that it's speed is very low most of the time it becomes hang. I talked with one of my friend and he checked that my laptop RAM is not sufficient. I talked with Microsoft and they confirmed me that for Window 8 2 GB RAM is required to run only OS so for any use at least more than 2 GB RAM is required. Now i am not able to use this laptop for use please help me to close this issue. Dell is telling me to re-Install the OS but i purchased this laptop before one month only and i need to re-install this OS. It's not a solution that every month i need to Re-Install the OS.

Ref : My defective Dell Monitor Model No. IN 2020 Mb 1. In response to my complaint on 26.09.2013; I got Service Request Number[protected]. 2. On 02.10.2013 I got a phone call from [protected] regarding replacement of my defective 25' LED monitor. Being asked, the caller informed me that, they are going to send a "refurbished" monitor. 3. On the same day, i.e. 02.10.2013 after returning home I sent you a mail at 16:55 Hrs informing you that, I am going to accept a new 25' LED monitor only. I also informed you that, if you send a refurbished monitor, I'll refuse to accept it. 4. On 07.10.2013 at 17:30 Hrs a refurbished monitor was sent to my address from your end by courier, which I refused to accept. 5. Today is 20.10.2013 and till now I am waiting for the replacement to come.

Dear sir, I (Raguram vasanth .s) user of the dell laptop would like to lodge a complaint against dell customer care service which i have experienced worst with them recently. my uncle bought a dell laptop (inspiron n411z model) in usa with the US /international warranty . Few months back, my laptop started to be terribly slow, i thought some virus would have affected it . so, i reinstalled my operating system again, after reinstallation also, the problem doesn't seemed to recover. i got a doubt and i called the customer care of dell via. phone about this issue. they asked me to make a diagnostic check, i did it via as per their instructions and i found that the problem is on the hardware most specifically ( hard diskette) . so i called the customer care again and made a visit to their chennai service center . when i told this issue clearly to them, they told me that " to check a functionality test, they will charge me 1500 rs., even if they do to, they also told me they cannot be so sure about the issue and they wanted me to contact some other technical laptop service professionals ". that answer shocked me and i was totally frustrated. the dell people told me that my product is not an interrnational warranty product.. so, it couldn't be done here. this is what they told me/. i checked via dell website with my service tag and i found that my product has got the international warranty till december 9. when i made a call to the dell care, their response was not good enough.. so, i got disappointed by their answer and due to mental agony, i just register a complaint here . so, please accept this complaint and take imminent action whenever is neccessary note : i want the hard diskette of my product to be checked thoroughly and wanted it to be replaced or fixed properly. regards, RAGURAM VASANTH S. +[protected]

Some has posted a fake ad on your website which includes my contact no. [protected]. I have nothing to do with this and i am really harassed with the unwanted calls related to the add. Please Its a request remove the ad or my contact no. Please help me with this Here I Send this URL Link :- "http://newdelhi.olx.in/dell-laptop-iid[protected]"

I had bought Dell Inspiron 17R Turbo laptop on[protected]. It had been around 1 month of purchase of my laptop, that I faced issues with the screen (had a dark patch at the center). But the screen was replaced after I contacted Dell Customer Care on their toll free number. Then again, since the beginning of the month of June, I started facing a lot of graphics problem. When I called Dell Customer Care, they ran diagnostics and assured me that there was no problem with my graphics card, and that it was a problem of cooling fan and heat sink. They told me that these will be replaced within two to three business days. I informed them that I would be available only for 1 week since after that, I had to go elsewhere for project work and then it would not be possible for them to reach me. They told me not to worry at all and assured that the cooling fan and heat sink would be replaced within 2-3 business days at the location specified by me. I waited for 3 days, their engineer didn't show up; so on the fourth day I called them. They checked and told me that the requested parts were not currently available and it would take at least 1 more week. Then I reminded them that I had already told them about my situation (regarding my non-availability due to project work) and that they had assured me that it won't take more than 3 days. I also told them that they should have informed me about this earlier, then they said that they can't do anything about it. For saying this much, they had to be called 10 times (literally), over an hour on phone (mostly put on hold and thus kept me waiting), needless to say that their behavior towards me (as a customer) was very bad. They also disturbed me many times during my project work saying that the parts have arrived, now what to do? (I had already told them about my non-availability). After my project got over and then completing some college formalities, I managed some time from my busy schedule, on September I called them again regarding the same issue. This time again they ran diagnostics and told me that there was problem with my OS and that I need to format my laptop. It took me several hours (overnight) to format it. My laptop worked fine that day, but form next day onwards the same problem started, I again called them. Now they told me that it was the problem with the graphics card itself. I also reported that the touch pad has some issues (like unable to scroll properly and left-click problem). They said that the motherboard and the touch pad, both would be replaced within 2-3 business days and that I would receive a call the same day in the evening in order to confirm the dispatch. I received the call in the evening, I picked up, talked for a minute, where I found out that touch pad issue had been wrongly interpreted (they said that my right-click is not working). I corrected it and then they just hung up on me. I stayed on the phone for like 15 minutes or so and then that call got disconnected. After 2 days (which was Sunday), I received a call from them (Dell Customer Care) saying that there was some technical problem and then the dispatch for the replacement of the motherboard and touch pad was confirmed. Again I was assured that it would only take 2-3 business days. I waited, but again the engineer did not show up. On the fourth day however, I received a call form Dell Support telling me that their engineer would call me the next day and ask for a convenient time to come to my address and replace the parts. I told the time, when he should call the next day. On the other day however, I did not receive any call, so in the afternoon, I called back and was informed that the engineer would arrive by 3 p.m. the same day. I waited but he did not show up. I called back again, and was given excuses which I couldn't even understand (he mumbled, mixed the accents intentionally), then he pretended as if he (Dell Support guy) could not hear me and then quickly cut the phone. It was obvious that he was pretending. He didn't pick up the phone the next time I called him. So, in the evening, I again called the toll free number. I told them the case (I also mentioned of lodging a complaint against them in the consumer forum), they said that it was not their department and that their dispatch department was responsible and that they would give me a call in 1 hour. They did not call. On Saturday again, I called the onsite engineer and gave my convenient time to him (i.e. just before 6 p.m. Dell onsite part replacement timing is from 10 a.m. to 6 p.m.). He bluntly refused and asked me to contact Dell toll free number. I again called Dell toll free number and narrated my issue. Again they said sorry and told me that the part replacements would be done between 4 p.m. to 6 p.m. the same day by their engineer and that I would receive a call from their call coordinator, who will be responsible for assigning an engineer for the replacement of the motherboard and touch pad. In the afternoon, I got a call from the call coordinator who, to my surprise, refused to talk to me and instead gave me the number of the onsite engineer and asked me to directly talk to him. Then again I called the onsite engineer and told him about the conversation I had with the Dell guy at the toll free number. He made excuses and still refused to come. He said that he would call me on Monday and get my convenient time to come that day. On Monday, as expected he didn’t call, so I called him instead. He pretended not to recognize me at first and that he had completely forgotten about the earlier conversations. He gave me the number of his senior engineer and asked me to talk to him. I called him and requested him that either he himself or the other engineer to replace the parts of my laptop that day as it was pending. He then put me on conference call with the other engineer also, and then with me on line, the senior engineer and the engineer had some conversation in their local language. I could only understand the English part of their conversation in which the engineer lied to his senior engineer that my phone was unreachable. Then the senior engineer started saying telling me rudely that it was all my fault because, at first he said that I had denied the service and then later he said that I had not given me any time. They both were not willing to listen to my side of the story and I had to re-narrate my problems and they treated me like a liar while they lied like anything. They abruptly cut the phone. I again called the toll free number and told them the argument they had with me. They said that they can’t do anything and gave me another Dell toll free number and told that they would be able to solve my problem. But unfortunately, even on the other number, I was told that they could only give me the number of the call coordinator and that they had no other power. On Tuesday[protected], I called the coordinator, but he told me that there were currently no engineers and said that someone would come after 1 p.m. I told him that I would be very busy at that time and later also for quite a few days. I requested him to send an engineer before 12 p.m. the same day. He agreed and told me that in half an hour he would give me a call to tell me the name and phone number of the engineer who would come that day before 12 p.m. The condition of my laptop is deteriorating. It has been months since the problems persist. Dell Customer Care has treated this laptop like an old scooter which I have to take to the mechanic every few days. The customer service as well as the product has been pathetic. Not to mention the rude behavior of Dell Customer Care and Dell Support towards me. It seems that they have made a mockery out of me. They continuously keep on lying to me. Every time I have to repeat the process of calling the Dell toll free number, then the coordinator, then the engineer, and again back to the toll free number. This cycle goes on and on. They even seem to have taken the Consumer Court lightly. I am disappointed and feel that my consumer rights have violated. Hence, I don't want to be associated with Dell anymore; I would like to give back this defective laptop (with pathetic customer care) and get full refund along with compensations for the insult and time loss. Because even if due to the consumer court’s order, they manage to replace the parts, there is absolutely no guarantee that further in the future within my warranty period, they wouldn’t behave rudely and ineffectively to cause me such trouble and insult me. They might also try to replace the parts imperfectly or sabotage some component intentionally as revenge, since I have approached the Consumer Court. On multiple occasions they called me at odd times even though I had already mentioned them about my free times and the times when I would be busy; thus violating the privacy of my life. The service tag of my laptop is DC5FVW1 and the complaint number for my laptop registered at Dell Customer Care is[protected]. I hereby appeal to the Consumer Court to make them take this laptop back and give me full refund along with compensations for the insults. Hence, I request you to do the needful at the earliest. Thank You

BINOD

I Had won the Kingston pen drive 4gb from Bokaro Computer Sec - 4, BOKARO STEEL CITY
The pen drive just after 2 Year's stopped working.. Its not functioning and just showing usb not recognized and i have appiled all means to recover my pendrive but all in vain..

I feel cheated


Please ensure me my rights its under 5 years warranty

I either want my pendrive to work well or the company should provide me a new pendrive..
I cant afford to buy a new pendrive again and feel cheated

Please help me asap I will be really happy for this !!!

Dear Sir, I have purchased a Dell laptop 155 2310 M I3/2/500/DOS15.6'/1YR, Service Tag 6LP2PT1, Invoice No. RI/WP/10 on 21.06.2013.Wireless connection is not available in this laptop.After installing drivers, it cant connect Wifi Connection. Kindly consider it . Regards Sakshi Munjal For Times Automation Pvt. Ltd.

I have a N4110 laptop with complete cover warranty. My laptop crashed on 27th Sep, 2013 and I made a repair request then. Its been 9 days now and no actions taken yet. I did 4 follow ups after the initial request and everytime they extend the service date. Poor service and worse customer support response. No coordination at all.

Today I am waiting in online Chat nearly one hour, no people answer me but they send mail to me some one (Padmanabhan Sridevi) chat and waiting for my answer. I advise people please don't buy Dell in the Future, this is worst and Cheating company

Dear sir, i am sanvar mal jat, i bought dell insprion 4050 laptop, but it not working from 6 month, this is thired time that my laptop is not working, i have done 2 time part replace but problem still, this is third time, i am very very frustred, and i compalaints many time, if it you not solve my problem then i will complain in court, and send wrong feed back and comments in facebook, twitter, linkdn yahoo form, google plus, and many other website and blog, i am very very frusted i am very very frusted i am very very frusted i am very very frusted i am very very frusted i am very very frusted i am very very frusted i am very very frusted i will bad comments against del company then your sell will be decrease thaks a lot Name:sanvar mal jat mob:[protected] service code:[protected]

From: Date: 30th September, 2013.
Dr RP Goyal,
Sr.Medical Supdt.
Rly.Hospital, Junagadh-362 002
M=[protected]

To.
Customer Care
Dell Computers India Pvt. Ltd.

Poor Service by your Authorised Dealer
Sir,

I have been a proud owner of DELL products, for I used to own a DELL laptop since 2001 and even when in 2007 I felt like changing my laptop, I again bought a DELL which ran with me nicely until recently.

In recent past I felt some problem is there with my laptop and I had to get it attended at some DELL authorised shop. Being stationed at Junagadh (Gujarat) where no such DELL shop is available I asked Aliza Enterprises at Rajkot (an authorised DELL shop) to attend to my complaint who agreed and took the laptop on 3-8-2013.

This said shop returned my laptop after 26 days on[protected] without perfectly attending to my service/maintenance fee(Bill No= B-611)

But on receiving back I found that laptop’s audio not working at all. I called the shop and sent the laptop back on 5-9-2013, as demanded by them.

Mr Ranish at the shop Aliza Enterprises, Rajkot then began first making excuses for his failure to attend to the laptop that he was busy taking lectures somewhere, then began ignoring my calls either by not responding or by disconnecting without picking up the phone.

Ultimately on[protected], he told me that laptop speakers are to be replaced but the original speakers for my DELL laptop model are no more available. He further suggested that some local made external speakers may only be attached now. But I decided to demand my laptop back from him, which he returned on[protected].

Then I explored for availability of original speakers for my DELL model at Bhavnagar and found that the same can be made available for my laptop for about Rs1000 plus service charge.

But I want you to be informed first, about the demeanour of the person at Aliza Enterprises that is indeed causing damage to the image and goodwill of DELL. It is to be taken as granted that the speakers were tempered with at that place only and then they not even wished to rectify the mistake and I am being compelled to bear the expenses that the Aliza Enterprises is liable to bear.

You are, therefore, requested to take up such dealer of DELL and get my laptop audio properly functioning as before without any more expenses on my account and save me from

approaching The Consumer Forum for the harassment and unwanted expenses.

Regards.



Dr RPGoyal

Hi, I am Shiva, student and am having dell inspiron n5110 laptop with service tag FRN8DR1. Recently as my laptop was not booting, I had called Dell India support for technical help and they guided me to replace the motherboard and the processor. As I am not in India which I had clearly communicated, I had requested only for the delivery of the parts and I would get it replaced from my end at my convenience, to which I was informed that I would still need to pay for the service as this is Dell’s business model. To which I agreed to pay and as this costs a lot of money, I had enquired about the warranty and I was guided it has international warranty of 3 months ( 90 days Next Business Day international warranty) . And hence I had placed the order. After two weeks of placing the order I get this email from Dell: Dear Mr. Lalwani, This letter is with reference to your Dell service tag FRN8DR1. I have reviewed your case and have understood that you have purchased a break fix service from Dell technical support for Motherboard and Processor replacement. However, the parts could not be replaced as you are currently in the United Kingdom and you cannot return the faulty parts. Please note that in the given situation, we request you to exercise either of the below options for us to be able to complete action from our end: 1. Accept complete refund for the amount you have paid for system repair. 2. Co-operate in Dell’s replacement procedure by returning the faulty parts. 3. Accept delivery of the new part at any location in India without returning the faulty parts. However, we would not be able to offer any warranty on the replaced parts/system. Please indicate the option that you wish to exercise as detailed above within 5 business days. To which i had clearly mentioned that none of the options are acceptable to me as this is not a wrong impression which i had given you. Before placing the order I had clearly mentioned that I am not in India and I am looking for international warranty and then confirmation from Dell support I had placed the order. You people have already wasted very important period of my study as I am writing my master thesis and my entire data is in the laptop which doesn’t work and now I have to deal for mistake made by you. Even after repeated mails to Dell, you people are least bothered to resolve the issue. You have already caused me enough mental trauma as my deadline for thesis submission is approaching and you people are not delivering the parts as promised. Look into this issue and make sure that i get the parts delivered asap with international warranty of 90 days which was promised before placing the order.

Dear Sir, I have purchase my Dell laptop Vostro 2420 in Dec.2012, My CD/VCD disc are not read through DVD. In initially when I have purchased it, I have find problem with only few Disc but now it is not working my all DVD. So please provide me service as soon as possible. Thanks, Jitendra Sharma [protected] 1/82, Vivek Khand, Gomati Nagar, Lucknow, UP, India

Dear Sir, I bought a Dell VOstro 2520 with service tag no. 73MHBX1 on Dt: 07.06.2013 online with 3 years warranty. This laptop had good sound but one day I start laptop, the sound was very low from Starting the Laptop. I contact to Dell Tech. Assist. and send email to dell also. He (Ali) told me that you used VLC media player so warranty is void now you will pay rs. 1200/- for these speakers. You will surprise to know that I have never used VLC player or other player except Windows media player. What’s rubbish. The Dell is now extricate himself from this issue. Dell or product seller never told me to not install any software and No guidelines in warranty manual is being described. My laptop is brand new only 2 months old and this problem occur I also read a same issue on this forum with same Dell model. So I suggest you to not purchase Dell laptop because Dell will harash on the time of warranty issue.

DELL - atomatic switching off i have purchased a dell Vostro and after connecting to internet it is switching off itself and after 1 hour of working its becoming too hot please see to this problem very soon and troubleshoot my problem

I have purchased the Laptop from DELL on 02.11.2012 from its dealer, till today my laptop has been get repaired by more than 6 time by DELL in which approximately all parts (4 times touch pad, 1 time mother board, 4 times speaker, 1 time dvd writer, 1 time heating fan, 1 time LCD backcover, 1 time wireless card etc) & even next service in process to replace the hard disk , motherboard, LCD, battery & charger which has been confirmed to replace by DELL. I have requested to DELL to change the My laptop with new one(same modal) because they have failed to catch the actual problem in my laptop. My laptop is still in warranty period. They are not replacing my laptop System with new one because we have paid for new laptop , But they are offering me to get either 75% credit note or refurbished (second hand) other laptop against my laptop.

My LAPTOP is INSPIRON 15R N5110 Service Tag No- C6ZS8R1 Service code - [protected](within warranty period) Please arrange to replace or change damaged part as early as possible. Rustam Khan (Dy Manager) State Bank of Bikaner and Jaipur CHURU COLL. Branch CHURU-331001 M- [protected] M- [protected] e-mail is [protected]@sbbj.co.in or [protected]@gmail.com

Hi, This is Ankit Malik, i purchased my Dell Inspiron 3520 on November 9th 2012 from Dell Showroom which is at Nehru Place, New Delhi, Unfortunately I met with an accident and my laptop had some damages which I guess are supposed to be covered in an accidental warranty. My laptop is still under the accidental warranty period till November 9th 2013. Regarding this issue I visited my nearest Dell service center on August 26th 2013 which is at J-29, Gautam Budh Nagar, Sector 18 Noida, Noida, - 201301. The representative at Dell service center asked me to pay 18k to get my laptop repair and when I said that it’s still under warranty period then he kept blaming me that I have myself damaged my laptop. Hence i am really unsatisfied with the customer service at Dell, so with this post I want the concern authority to look after my issue and please get back to me as earliest possible. Thanking You Yours Sincerely Ankit Malik Contact no. - [protected]/[protected] Email: - [protected]@gmail.com

Dear,

I am using dell vostro 1550.whenever i am trying to install windows on this this is not detecting the hard disck.
I call many times to toll free no for tacking the service but i did not get any responce.My no is [protected].
My Laptop top warranty is going to be complete please call ASAP.