| Address: Central Delhi, Delhi |
Hi,
I hope everyone is doing well at Customer Services.
First of all, I would appreciate the quality and performance of your entire products range. Though, everything with the Dell products is satisfactory however I still have an issue which I am hoping to be taken care off by anyone at the Customer Services. If my concern is required involving any customer service Manager, I request engage that dedicated person as well.
Let me share with you the description of my concern:
On November 9th 2012, I bought a Dell Inspiron 15R notebook model from one of your Dell Authorized Store (Advance Info Distributors Pvt Ltd - 35/4,Ground Floor, Fire Station, Shankar Road , Old Rajinder Nagar, Delhi – 110060).
When buying the product, the sales person at the store offered me two options either opt for a Backpack or Carry case bag. As per my preference, I opted for carry case then I went back home with Notebook that kept by the Store under sealed brown box packing of company. During the purchase of product, I did not check the size of provided carry bag and now when I am inserting my Notebook in it, the carry case size is small which is according to 14 inches Dell Notebook Model.
Yesterday, I went back to the Store to get it replaced and store denied to me that they cannot exchange the bag with the actual product size model. I asked them, if they do not have actual product size bag then as an alternative they can provide me Backpack according to the actual size of my 15R Notebook. As per this, they responded me “Billing of bought Notebook was calculated according to the carry case bag and they cannot provide any other alternative option, and forcefully I have to use 14 inches bag for my 15R modelâ€
I am writing this email for lodging a complaint against the Dell Store. Neither the sales person at the Store has any manner how to speak with a customer nor they are ready to listen about my problem. I request Dell Customer Services to help me in exchanging my carry case with it’s actual 15R model size or exchange it with a backpack.
If there is no one ready to help me about my problem, then I am ready to file a complaint against the Retailer and Dell Services in an Indian Consumer Court .
Thank you,
Badal Jain
My contact number is: [protected]
Notebook Serial number: 75X2MV1
Invoice number: SR/12-13/01848
Invoice was billed on the name of:-Badal Jain
Aug 13, 2020
Complaint marked as Resolved 
DELL — Service and Warranty cover
I've purchased my Laptop in the month of May'2008. Since purchase its giving me some or the other problem. I launched my first complain within one month of its purchase and I was provided services very promptly. It was regarding scratches on Bazzel and hinge cover which were replaced.My second complaint was in the month of August. The problem was again of Bazzel and Hinge cover and secondly about 2 dead pixels on LCD. The service engineer came promptly but he just tighten up some screws below hinge cover and was told to me that cosmetics will not be covered (the same was told to me by Dell customer care on Phone) and the problem of LCD will be solved only when there will be more than 5 dead pixels. I was not satisfied by service and Dell's reply and I put up a remark on his service card dated 11th of August 2008, to which no response is given to me till date.
Recntly I launched my third complaint i.e. regarding 1) More than 5 dead pixels now. Also some part of LCD flickers in straight line some times specially on booting. 2) I am having a crack in right corner near the express card slot. This crack is probably due to service engineer who came for services tightened the screw below it too tightly, it was unnoticable initially but now its increasing. 3) The scratches on bezzel are also increasing because it moves in contact with hinge cover while opening and closing LCD flap. 4) LCD is getting harder and harder day by day to open and close. The movement is not free and its difficult to open and close LCD flap.