Dell India Complaints & Reviews

My Self Ashish Chaudhary. I had purchase A new Brand Dell Inspiron 3520 laptop @ of Rs.35000/- a month ago and with it I got one year site warranty and one year gaurantee. Today when my Adapter Is not Working I compalin at dell tollfree number at [protected] . I had talk to Mr.Shubham. I help him in troubleshooting. after a long period of talk he abused me and said we cant help you out and don't ever try to call again here.

this is a way that dell customer care is talking to their clients.

Sir,
I purchased a Dell Inspiron N5110 from Chroma showroom , Mumbai on July 2012 and it is under warranty cover of one year up to Jul 2013.Within six months of purchase its hard disc,web cam,display cable damaged and replaced with refurbished parts.Now the web cam is still not working,Dell support centre was saying that the mother board is also need to be replaced.They sent a refurbished motherboard but the part they sent is also damaged.Now the problem is not solved.My laptop is not working properly.Now I want my laptop to be replaced because it is faulty one.

thanking you
Tania varghese

dear sir,
i had purchased dell vostro laptop from network associates sigra varanasi model is vostro 1450 my purchased date is[protected] i had problem in my laptop so i made complain in dell toll free no i had talked there they told me that only one time your speakers will change in warrenty but your warrenty is lapsed on 18-10-12 so it will not changed i ask them that why when i had purchased it on 18-02-12 why my warrenty is expired...

Sir/Ma'am,
im filling this complaint against DELL international firm as i had purchased a laptop a year and a half ago and i had my cover lid which came along my laptop damaged . i did complain about the matter several times to the customer care of the company but to no response . They kept on ignoring the complaints and asking me to complete further tasks such as sending them the pictures of the damaged part .I did as they asked me to. I further kept on calling on other days and they kept on saying our other representative would call you as the matter is with him .They didnt call and if they did once or so i asked them to call on my non working hours but recieved no calls . then i called again but to same response that our representative would call you tomorrow and discuss the matter with you . i told that im busy and cannot call you everyday and could only get the work done in my non working days . sir kindly look into the matter and take appropriate actions as they have been harassing me as what use is of the customer care to customers if they cannot listen and respond to our problems regarding the product.

The details of my product are:
DELL INSPIRON N5110 .
SERVICE TAG NUMBER : CVQ7K-J4XXC-9K4HQ-HDRTV-9FQKC

Thanking you.
Your's sincerly ,
Shubham Bajaj.

+[protected]
+[protected].

Dear Sir,

I had a call from sandsshoppinghub.com as I have won a Prize from a survey ( before I use to
attend some of survey's online) and I have an option to buy some of the product and I will
receive the product and the prize with it. My reg no SVB5927P this no received from your side Prize won was dell Laptop and Rs. 60 Thousand to 21 Lacs cash guarentrd .
I did payed them as follows 16999+10000 totally Rs. 26,999. Its already a month dated 18/12/2012
& 19/12/2012 I paid them but still they have not given any product or any prize

I had already complaint two times but no any response from your side.

Now sir I am here to request you to Please help me to get my money back.

Mithilesh Singh

i purchased a all in one inspiron one 19 desktop from dell in september 2010. it came with three year onsite warranty. since august 2012 it started giving problem to which the company attended but the break down became so frequent that i had to register complaint almost daily and it became totally impossible to use the system. so i demanded that they should replace the system to which they agreed but later on they put one condition that "i will have to provide them with road permit. i tried to get the road permit but in the process i came to know that it is not possible to get road permit by an individual for isolated one item. so i informed them regarding this and requested them to deliver the system through their dealer in patna and i will bear the cost for the amount they spend on road permit. they rejected the demand and suggested that i should receive the system in some other state where road permit is not required. so gave an address of delhi but then they put another demand that i will have to give road permit for the pickup of the old system. then i requested them to make the system functional some because it was not possible for me to get the road permit. they tried to service it but could not make it functional. then informed me that they will replace the system as they are unable to fix the problem , at that time i told them about the problem i had faced earlier in getting the road permit. i also told the supervisor clearly that i wont be able to provide the road permit as i have already tried for two months earlier, in reply he said don't worry this time we will not trouble you. but again they are again asking me for road permit.
so now i think they are trying to linger the issue till the expiry of the warranty. warranty is expiring in sept.2013. i am hopeful you will help. regards

My name is Jesse Mosley add 1290nothgate Dr #48 yuba city 95991. In regarding my dell labtop that should still be under warrant the gentlemen said it expired in 2010. And the finance lady agreed it was paid and then I was disconected. The lady I spoke with promised to fix my warranty issue she said for.the misunderstanding regarding Sony labtop [protected]. Fchkbh1
My daughter needs this for school if you could posse ship my a new unit I will send this one back. After my daughters wi u getting stolen out of my moms car I need a Christmas Nora me merry Christmas my warranty was supposed to be good till 2014 that's why I'm confused we paid for I but than you for compensating.

Hi dell and there distributers are fake , providing the fake warranties

Hi

I bought new Dell Laptop inspiron N5010 model some days ago and i have dell drivers only for Windows 7.

when I want to download driver of DELL site

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&...⇄

I had two choices for OS ( Win 7 and Win Vista ) . There are not Win XP driver on this site . I need Win Xp driver

because some of my important software work only on WIN XP OS .

please Recommend me How can I find XP driver ?or How can I solve my problem ?

For further conduct: [protected]@hotmail.com

Thanks & Regards

Arun.K

Bought my Dell laptop from singapore in the mid of 2011 with two years warranty. i had an hardware problem in the warranty period. Unfortunately the receipt was missed out. now i'm in india. i contacted the dell service centre in chetpet. but they are asking the receipt of purchase. i told the senario but they are not willing to give waranty. they ask me 15000rs for AMC and service. kindly help me on this. i contacted the retailer in singapore but unable to make it.

Repair issue company regret to provide service.
Even system is in Warranty (warranty till[protected].
Hello Helpers


Sir I am Dell user. I am using Dell XPS L702x 3D laptop. It's a replaced and upgrade unit on the credit basis and also Dell give me discount. I am happy when I got this system.
But Dell provide me faulty system I do not know why Dell do this with me . I am facing a problem when I received the unit on 17Feb 2012 I call on Dell help line no. and reported the issues.
Dell Indian L1 team handle the case after some time they transfer to L2 , L2 team transfer to L3. Finally after 9-Months they said we will not give you any type of service and no more replacement.Only the options is refund .
Sir I do not want to take refund after killing my 9-Months.
I did all the things which Dell Executive team said and want.But Dell Executive Team said we have only refund options.In this frustration I said them Before Killing my self I fulfilled your wish and Dell wish and make you happy.
But after talking with Dell lawyer I withdraw My words and decided I fight with Dell.
They said take legal action and we are waiting a notice from court.

I only want repair or Replacement in this matter

I Purchased a dell venue pro mobile using [url=http://www.fashionandyou.com]Online Shopping[/url] in january 2011, which had 6 months seller warranty. As i am working in kenya i asked one of my friend to get it from india to kenya. After using that mobile for a 4 months it could not be powered ON. So i could not send it back to india and i was waiting for my vacation. After 9 months i went back to india and visited dell service center to get it repaired. The shocking news was that this mobile could not get serviced in india and i need to send this mobile to USA spending 260$ to get it serviced. I also contacted fashion and you website support for this and they are just going round and round and wasting the time. they are not helping me.

My question is
1. How can a company sell customers mobile which cant be serviced in INDIA?
2. How can a customer spending 280$ for mobile will spend 260$ for getting it serviced?
3. From where do these online website people getting products and cheating customers?
4. We are struggling hard day and night to make money and these people are sucking our blood?
5. Does any law says that the product sold to any customer should be serviced only in INDIA?
6.Is there any law to support my statement? any law to sue these online shopping website?

I told dell people i can spend 3000INR to get it serviced. But they say that this mobile was not launched in india so they cannot help me. Rather i need to send this mobile to USA.

Is this a solution for the consumers in INDIA?
How can i be helped???

Over confidence on DELL is very frustration for each of the person who wants to purchase DELL laptop at any cost. Everybody knows that DELL provides one year complete guarantee but nobody know that it making fraudulent. It never provide complete cover guarantee for any software and hardware.
This is very cheap concept that DELL provide complete cover guarantee. I am exposing this concept for taking an example:
One soap company showing ads that such soap explore your beauty. Most of the person buy that soap for explore skin color, but only 5% person get this benefits and 95% person waste money cause of the cheap advertisement. Indian government should be banned on such type of ads. Each brand or company is explaining its “Terms & Conditions”. Nobody read such terms & conditions cause of the non-highlighting words. Indian government should notice each & every brand or company that if you mention all the details in capital letters then the terms & conditions should be in same font.
Now come to the point “Terms & Conditions”…
I (Sunil Sharma Bharatpur) purchased DELL Inspiron i3 third generation Laptop approx 35500 INR because I knew that DELL provides one year onsite complete cover guarantee (Including accidental damage), otherwise I could take other brand and would take benefit approx. 5000 INR with same configuration, but when I complaint against my damage Speaker, DELL explain some terms & conditions like:
1. If you use any other software or application which are not related to DELL then DELL will not responsible for any software & hardware damage.
Everybody, I want to ask you one question:
1. Has anyone who takes laptop only for watching movie or listening songs?
2. Does DELL provides each & every software & application which everyone need.
3. If I need flash player for any my site then DELL provide for every user and if I install from other site and create some issue then will DELL not responsible for any damage?
Simply, DELL cheating with the customer for taking much amount for same configure product and this is fraudulent.
I request to India Government that such type of advertising should be banned and should benefits to the customer. I will also filed a case in consumer forum against DELL fraudulent
I need comment of every user so that we can send such information to everyone

The shopkeeper sold me a laptop that belongs to dubai but didnt inform me about it while i purchased it. I came to know about it 4 months later from the dell customer care. Now i am not getting any service from the shopkeeper also the dell, india customer care people are helpless because the laptop does not belong to india.
The laptop is still under warranty even though the retailer refused to provide any service.
He is not even ready to extend the warranty though i was ready to pay the money required by dell for doing so.
kindly help me. I have been cheated by the retailer in a very bad way.
the key board also have a problem from th every beginning i bought it.
I bought the laptop from
My computers,
atharva computers,
beside yashwant stadium,
nagpur.
my contact no. [protected]

Hi,

I hope everyone is doing well at Customer Services.
First of all, I would appreciate the quality and performance of your entire products range. Though, everything with the Dell products is satisfactory however I still have an issue which I am hoping to be taken care off by anyone at the Customer Services. If my concern is required involving any customer service Manager, I request engage that dedicated person as well.
Let me share with you the description of my concern:
On November 9th 2012, I bought a Dell Inspiron 15R notebook model from one of your Dell Authorized Store (Advance Info Distributors Pvt Ltd - 35/4,Ground Floor, Fire Station, Shankar Road , Old Rajinder Nagar, Delhi – 110060).
When buying the product, the sales person at the store offered me two options either opt for a Backpack or Carry case bag. As per my preference, I opted for carry case then I went back home with Notebook that kept by the Store under sealed brown box packing of company. During the purchase of product, I did not check the size of provided carry bag and now when I am inserting my Notebook in it, the carry case size is small which is according to 14 inches Dell Notebook Model.
Yesterday, I went back to the Store to get it replaced and store denied to me that they cannot exchange the bag with the actual product size model. I asked them, if they do not have actual product size bag then as an alternative they can provide me Backpack according to the actual size of my 15R Notebook. As per this, they responded me “Billing of bought Notebook was calculated according to the carry case bag and they cannot provide any other alternative option, and forcefully I have to use 14 inches bag for my 15R model”
I am writing this email for lodging a complaint against the Dell Store. Neither the sales person at the Store has any manner how to speak with a customer nor they are ready to listen about my problem. I request Dell Customer Services to help me in exchanging my carry case with it’s actual 15R model size or exchange it with a backpack.
If there is no one ready to help me about my problem, then I am ready to file a complaint against the Retailer and Dell Services in an Indian Consumer Court .
Thank you,
Badal Jain
My contact number is: [protected]
Notebook Serial number: 75X2MV1
Invoice number: SR/12-13/01848
Invoice was billed on the name of:-Badal Jain

I bought dell XCD 35 Mobile phone last year, Within in a year's time. The phone started giving too many problems. The phone used to get over heated, and the screen display used to hung up at times and at last the phone started mal functioning. I paid my hard-earned money of 9000 rs to buy this cell phone, within 10 months time(within guarantee) the phone became completely useless. I approached the customer care centre... they made me run from pillar to pillar, and at last found two service centres here. The best part is, both the service centres are owned by private parties, and they cooly tell is that they are no were connected with dell directly and in one, service centres the person said it will take a minimum of 4 1/2 months to 5 1/2 months to get a replacement. I was shocked to know that. I requested him to get it repaired or replaced at the earliest. The person responsible there told me so cooly that if I am in a hurry, then I have to get it repaired with the local mobile phone repair shops. I never expected dell to be sooo cheap. He also told me to check in the other service centre. At last, I reached that place, and they said a minimum of 2 1/2 is required to replace it... I am just holding my breath and waiting for a replacement for no fault of mine, since I made a big mistake in choosing a wrong companies(DELLS) phone... I handed over my cell phone to them on[protected], it is almost 2 and a half months now. In between I called them several times. They always give me fake answers & just try to convince me... during the last conversation with them over the phone they said I might get a replacement after December 15th, and even they are not sure. What should I do now, I am helpless and clueless now?

Model Number: Dell Inspiron 15R i5 5520
Order Number :- *********2
Order Date: 20th Nov 2012

Above mentioned are the details which i had got when my laptop was ordered online to compuindia.com in my presence from Dell Exclusive Store, whose address

is provided below.

Dell Exclusive Store,
G -1, Bajaj House, 97 Nehru Place
New Delhi - 110019
Delhi
Phone:[protected] / 40793521/ [protected]

I had received a mail dated 20th Nov 2012 5:13 PM from compuindia.com confirming my purchase of laptop with order number[protected].



1. Registration are available on WWW.DELL.CO.IN but dell exculsive store employee(Mr Amit, phone number [protected]) told dell india stop this service for

dell.co.in it can register from compuindia.com

2. I had received a mail dated 20th Nov 2012 5:13 PM from compuindia.com confirming my purchase of laptop with order number *********2.
Later on when i did not received my laptop after three working days i contacted dell store where i was told that it was under processing and it will be

delivered to me very soon.

After several attempt to make contact to Dell Exclusive Store, Nehru on 24th Nov 2012 i was told that my order number *********2 has been cancelled as

the order number was not having an invoice number.

I was later issued new purchase order number: *********3 details of which are as following:

Purchase order number: *********2
Invoice Number :- **********

I have not received an email confirming new purchase order even till date although I had requested them send me the confirmatory email of the same.
I would like to know why my purchase order number was changed and who is to be held responsible for it.


3. Dealer told my order number is :-*********3 but when i receive dell laptop. order number on laptop cover is *********41.

4. My laptop is register on Dealer name.(When i contacted Dell Service Centre (phone number: [protected]) regarding the spot i was asked for Service TAG

number and when i provided them the number i was told that the supplied TAG number belonged to a laptop which was purchased by someone else (i.e. i am not

the owner of the laptop) and i have been told that the laptop was purchased 135 days ago.)

5. When i started my laptop it is having a white spot on the screen.

6. The model supplied to me is having an opening near Right Side Speaker which means the laptop has been tempered earlier.

7. 18-october-2013 expire date of dell on site warranty But by laptop is deliver on 26-Nov-2012 (information gather from dell service center)

8. Dell provide replace whole dell laptop in 90 day i[censored] have any issue in dell laptop( but irresponsibilty of dell Exclusive store sale 135 days old Laptop.

so i can not get this benift).

Sub: Complaint regarding supply of Desk Top computer system
Ref:
1. P.O. No : PME/PO/ARDB1473/Desk Top Computer Work station/876, date[protected].
2. Service tag : 5Z4V721
3. Dell Order No: [protected]
4. SER No:[protected]
5. Invoice No: [protected], date[protected]

Sir,
Dell appointed service provider M/s ASDL, Name: Mr. Dinesh V, Engineer Technical ( ID 6622) came to install the Dell computer system on[protected], based on the purchase order dated[protected] for a total value of Rs 76501/-. As the size of the mini tower chasis as per quotation (14.48” X 6.69”X 17.08”) is not supplied, remarks were made in the space provided for customer remarks in the Dell service customer Acceptance form dated[protected]. After several rounds of assurances from Mr. Priyadarshi to rectify the supply made, nothing has happened so far. The size of the cabinet chasis is very crucial specification of our quotation because, the computer system is purchased to plug the standard sized PCI –II card from M/s Physical Acoustics (USA), which is being used for our R & D work of Ministry of Defence, Govt. India. Even I have made visit to Dell office in Bangalore on[protected] to show the size of PCI – II card for rectification.
Even after several rounds of assurances over phone from Mr. Priyadarshi, Official of Dell to rectify the supply made, nothing has happened till today. Mr. Bojaraju, another official who is taking care of the situation and expecting results from him.
I hereby request somebody from Dell (India) Pvt. Ltd. to look into the matter and rectify the supply made as it is already one year old.

Thanking you


Yours faithfully

I bought one dell xcd35(IMEI [protected]) dated 08/05/12.After some 2 months it's microphone started malfunctioning and because of no time i went to the service center(Digicomp Complete Solutions) at the end of the month dated 30/08/3012(only 3 months used).

Digicomp Complete Solutions
Shop No. 107/108,
1st Floor, Modi Tower 98,
Nehru Place, Delhi - 110019
[protected]

The service tag is 3TTVBQ1. They told it will take at least 45 days to replace and said we will call you when stock will come.But they didn't. I called them every week to confirm that the stock has came but they told stock will come next Monday. Today is November[protected]Almost 80 days) and i called them and now also they are saying stock is not there ,it will come next Monday. I would want to know whats happening .Are the Service center people lying or Dell Money Suckers .When i call the customer care, they give me a different customer care number or email-id.They don't clear the matter at the same time.

I mailed twice and at the last one of dell mailed back saying that it will take 20-25 days more(Case/Reference/DPS Number: 8233408).Am I fool to wait for that time period. I thought dell is a respected company but it isn't. Are you people waiting to end the warranty period so that you don't have to provide the mobile.Or you it's India so you can do anything .

Either your give me fresh piece with full warranty or refund the double amount for the time your people wasted fooling around and keeping me tension.

Order Acknowledgment form DELL INDIA.
The quotation, order acknlodgment and mail copy sent by your team is attached.

Basing on the order the payment was made for Rs 15000.48 on 19th Nov 2012. Till date no solution is received.

Service tag code: FM9KZM1

The warranty end date in the order/quote is 19 Nov 2014. But in website it shows 19-Nov- 2013.


Payment is made on 19th Nov 2012 for replacement of hard drive till date I have not received the replacement hard drive.

This one of the worst service received.

Every time I call the customer service , executive says it will be resolved within 2 days. Till date not received any solution