Dell India Complaints & Reviews

Dell India Pvt Limited — Dell non-responsive - Case no: 780-2797685

Dear SIr/Madam
I have a Dell Inspiron laptop purchased from Dell. The system stopped working. I called Dell on Jan 28. As per Dell Tech Support, my laptops mother board needs to be replaced and suggested I extend my warranty protection. Dell customer service, nicely spoke and explained that my system is out of warranty and advised me to purchase a "complete cover warranty" costing Rs.20400. On Jan 28 they created the case no - Case no:[protected]. The customer service person said, as per the warranty agreement, if the technician is unable to repair the laptop, Dell will go to the extent of replacing me with a different laptop. So unconditionally my issue will be solved.
Today I am here on Feb 27, my issue is still not resolved. I have spent quite a lot of time calling Dell and Customer Service/Tech support phone tag me back and forth and no progress. My emails to dell are unanswered.
At present I request you to help me either get the money refunded or fix my laptop.

Thanks
Sivaraman

Dell Vostro 1015 — laptop damage

laptop is damaged from the left corner.there is a gap between keyboard plate and lower end.i m giving you the pictures pls observe them.Pls replace its parts as soon as possible.There is also a dent on the upper side left corner.
Contact-[protected]

Dell xps laptop — my complaints of the product are not solved by company

i have purchased a dell xps laptop model no. L501X from dell company, at the time of delivery, there is a dent at the LCD back cover as visible in the photograph i have attached.. i have registered the complaint within 4 days of delivery, and continiosly registering till now, as now it has completed 6 complete months me with the note book.. but till today it has'not been repaired or changed,, even the product has a gaurentee of 12 months, and also according to the policy of dell company they have taken some extra money as a fees of complete accidental cover under which if the product is fully damaged they will repair it without any cost, other than company garuntee i also own this accidental cover but the company is not solving my problem..
please help me with a proper way.....!!! i have paid the full amount they have asked me to pay.. then why shoul i sacrifice whith my product

DELL XPS — laptop stolen

my laptop was stolen today model is dell xps l502x i[censored] find out please please inform me [protected]@gmail.com processer i7 , 750 gb harddisk ,
6 gb ram

Dell India Pvt. Ltd. Bangalore and Sriperumbudur, Tamil Nadu have failed their committments and they must be penalised...hope all the customers of thsi company will agree with me...Any company should delivery their goods before estimated date...thats the company policy...in the competetive market...otherwise will stand for few days in this amazing world of comepetative market...am I right or wrong ????

kindly check my warranty . my laptop no is HK6JBN1.my email is [protected]@gmail.com

prashant jha

Dear Dell Team

I am Kanika Khanna from DELHI, Dell Order No.[protected] .

I want to make a complaint about Sales Person Mr. Rahul D. Jain of Dell India regarding his gift offer for HDMI cable and Amira Exchangeable Cover .

He offered the free gift but at the delivery time he did not delivered the gift with the laptop and now he is not responding to the phone calls.
I want him to deliver the gift.
Thank you

Dell Laptop — laptop is hang

sir,
i buy a laptop 15 mounth ago
after 3-4 mounth it have a problem.
it hang between the work
display is like in pic.
and i complaint in dell then they pass the time
now my laptop warnty has been expaired

N5010 — speakers

sir
my laptop speakers are not working and i have make complaint more than 15 times but company is showing no response, from last one month my laptop speakers are not working and my laptop is in warranty period.
sir please help me in this matter.

dell inspiron n5010 Complaints - very poor battery backup
View all dell inspiron n5010 complaints
dell inspiron n5010
my battery backup is very poor battery backup
I have purchased august 2010. From the starting only it's battery backup has been very poor, nearly 1hr in a 6cell lithium battery.

I am fed up with this battery problem kindly replace a good battery this time.

the following is the information of my dell inspiron laptop:
service tag no:6x486bs

plz fast action on my complent ..

I have purchase brand new Dell Insprion Mini 10.1 laptop in June 2009. The company claims to provide next day service in metro. Now My laptop is not turning ON. I logged the complaint with Dell toll free & also mailed them the problem. But since last 8 days I didnot get any reply from dell. When I try to use the chat with technical service it shows that there representatives alwasy busy. I suspect that this service doesnot ever exist. I only get one reply that to not complete that some part of your laptop is faulty & is being imported from singapore & it may take 14 to 18 days. SO what's use of warranty. I am now demading dell for complete replacment of this faulty piece with new one. But I am not able to find proper person to talk with. Can You help me in this case? I feel being cheated by Dell now.

Even I have bought a brand new dell laptop and the same problem has ocurrred to me...my laptop doesnt start.
When I called them up they said it will take 1-2 working days to for the technical support. Now they say it will take 1 week.. thats [censored]ing ridiculous.

To,

Dell Computer India Pvt. Ltd.
12/1, Divyasri Green,
Inner Ring Road, Domlur,
Bangalore
Ph: +[protected]

Sub: - Problems related to Laptops of Model Latitude D830, Purchased from you.

Dear Sir,
The executives of SJVN Limited purchased Dell Make laptops from you in the month of June 2008. As you know that at Jhakri station only, the no. of laptops purchased of the model no. Latitude D830 is 70 to 80 approx.
It is to inform that 90 % of the laptops purchased from you are facing problems of different kind. The problems being faced are as under:-
1. Unexpected shutdown followed by blue screen. The problem is very frequent.
2. RAM Problems, RAM of two to three persons has been replaced by dell representative.
3. Hard Disc Problems, Hard Disc of 3 to 4 persons changed.
4. Keypad Problems, the keys of the keypads almost of 50% laptops are reporting the problem.
5. The AC Adaptor, the adaptors of 7 to 10 people has been replaced.
6. Battery getting dead just within one or two months from the date of expiry of warranty period without giving any indication like short backup.
In addition to above mentioned problems, few other problems are also noticed e.g. three to four pixels of the screen are missing out, slow performance even with 4GB RAM. The list of the employees who has purchased your laptops and problems faced by them is attached herewith for your kind reference.
It is to inform that, in SJVN Limited Laptops are purchased on four year basis and the quantity is increasing day by day as the no. of employees is increasing. We had purchased the dell laptops instead of other reputed makes available in the market only because of the after sale services of dell and we have no doubt regarding the after sale services. The services are good but the problem faced by the users of laptops at Jhakri has raised questions on the quality of the laptops supplied by the dell.
Further, the laptops supplied by you are covered for three years warranty and nowhere it is written that warranty is exclusive of battery.

Due to above reasons you are requested to look into the matter, have suitable discussion with the dell and replace the faulty parts / laptops at the earliest in order to have good relation in future. Failing with suitable action as deemed fit as per the consumer norms shall be taken against you as well as dell.
Looking for a good and healthy response and relationship from your end please.

DELL INDIA — faulty laptops

i purchased dell xps 1330 laptop for 78000 from dell India. it worked fine for 1 year till the warranty was active.
After my warranty expired it started giving heating problem it automatically shuts after 1 1/2 use. they asked me to pay 17000 rs. for renewing warranty and replacement parts. they had changed motherboard and heat sink 4 times but the problem is not solved. It Seems that these americans are dumping old and defective goods in India. pz. help me out

My Laptop is not booting and when I reach Dell Service for resolving the issue, they suggested me to contact for Dell Onsite Service. No justice has been made for the money which we have paid for the laptop. I want justice for the money spent on the laptop.

KInd attention Mr. Nitish: With reference to the above, as soon as your supervisor Mr. Mandeep amd Mr. Mukesh spoke to me, regarding giving it for service, i have given it to the recommended service centre immediately. They have called me and informed that the mother Board is damaged, after which i had sent a mail back to u, regarding the same. Again the same two people called me, and said that the mother board only would be repaired, to which i had asked for a replacement of the system, as from day one the system has a problem. It has not worked for even a day. I had made a call to you a few months back and had clearly mentioned the problems as mentioned below at that point, after which i got a call back from your technical people for online support. That time, itself i insisted, that it was a hardware problem, but they said, do the software corrections and things should be ok. But nothing happened. Every person who knows something about a computer, will know, that a shock from a system, or the system not getting on, or none of the softwares working, or the system going off on sleep mode, just after it decides to get on, and not coming back, are all not software issues. Why would anyone pay Rs. 60000/- and keep a system which has been damaged from day one. why would i accept a replacement of mother board only. My daughter who is a student of architecture, has a lot of work to be done on the system, but even after spending more than 1/2 a lakh of rupees, she has been suffering and not been able to do justice to her course and has been depending on others for her work. You very easily said you have closed the case, when i am asking for a replacement. You still have not been able to address, why there is current passing through and we are getting a shock on touching the system. Would you take up the responsibility, if the systems blows up, or if there is any physical damage to any human or otherwise. Awaiting a favourable response from your side to avoid any unpleasantness. Thank you. Regards, Geetha On Wednesday, 10 September 2014 1:38 PM, NITISH_RAJEEV <[protected]@dell.com> wrote: Dear Mam, Thank you for your recent contact with Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. The following information is related to your recent call: Service Request Number[protected] As discussed we will have the system repaired as per Dell’s warranty terms and conditions. Below mentioned are the options to have the system repaired. • Dell to depute an engineer with the relevant replacement parts to have the issue resolved. • You can leave the system at a Dell service center and have the issue resolved. Kindly advice the best option for you, so that we can have the issue fixed at the earliest. We regret to inform you that we will not be able to provide you a system replacement. Kindly revert to this mail if you require any help in fixing the current issue with the system. The case has been closed from our end at this time however will be reopened on receiving your reply. For any NEW technical issues, please contact Dell Technical Support at[protected] with your system in front of you. For faster connectivity with the Service Representative, please have your Express Service Code ready for punching in the IVR. Express Service Code is located at the bottom of the laptop or on the side/ behind the CPU/Tower for Desktop. For basic troubleshooting of technical issues related to your laptop/desktop computer you could also log on to our support site http://dell.to/15Dn0el You may also visit http://dell.to/14R0BV2 to access Drivers, Order Status, Manuals or other information regarding your system. For Automatic Updates, Timely Alerts, Diagnostics, Self-help and Backup and Recovery Options, please download http://dell.to/19bgZT9 Setting Up My Dell – Windows 7/ Windows 8 Upon opening My Dell for the first time you will be prompted to select the options that enable Automatic Updates. Be sure to scroll all the way down and check the below mentioned 2 boxes to enable Automatic Updates and Alerts. Then click OK. • I allow my system to receive these updates and alerts. • I allow Dell to collect Service Tag and other system usage data as described above. If My Dell is already installed, follow the steps below to verify that you have opted for Automatic Updates and Alerts. • Open My Dell • Click the Settings Icon • Click Personalization on the left • Ensure both options are checked • Click done Please follow us on YouTube for online video support http://dell.to/13ijS47 Your satisfaction is very important to us. Thank you for choosing Dell. Regards, Nitish Rajeev ------ Please do not remove your unique tracking number! ------ <<#[protected]#>>

The above is a mail sent to dell after recieving a mail from them. MY laptop has not worked from the word go and now they say they will only replace the Mother board and not replace the system as requested by me. I want to know, y i should get a repaired system for 60000Rs. I could have might as well bought an used system for less than 1/4 of the price.

screen appearing black and white at startup

When I am operating my system after operating its screen appears black and white and after sometime it gets normal and sometimes this screen appears black and white in between also

issue with my dell inspiron 5547 laptop speaker

my laptop's speaker is not performing there is some distubance every time. my laptop is still in the warranty period .

Laptop Missing Complaint

Hello, My Dell Vostro laptop has been stolen before 3-4 months ago. I have raised missing complaint in local area police station. Could you please guide and help me to find my stolen laptop? Regards Arti Narole

no response regarding offet

I registered for offer at celebrate dellse but no response was given back to us. I mailed at their site but they didnt mailed me back too. My service tag is 8Q5C812. I bought me laptop on 21 oct n registerd on 25.

I have purchased Dell Inspiron 15r Model No. 1564 in last april. if i connect any external device like pen drives n all then the screen goes blue followed by shutting down of the system automatically.it is still in warranty period.

Please contact me on
Nipun Naugaraiya
[protected]
[protected]@gmail.com

I BOUGHT DELL XCD28 CELL PHONE 22 MARCH 2011 SPECIFICATION CAMERA IS 3.2 MP BUT CAMPARE TO OTHER MOBILE 3.2 MP CAMERA CLEARITY WAS VERY POOR ...THIS IS REALLY NOT EXPECTED FROM A COMPANY LIKE DELL EVEN THE CUSTOMER CARE IS NOT RECHABLE.


Regards

Abhijit Yashwantrao
At post - sajgoan
Tal-Khalapur
Dist-Raigad
Pin-410 203
mob-[protected]

DELL — XCD 28 - Pathetic After Sales Support

Hi,

I bought a DELL XCD 28 mobile phone (Pune, Biil# 10017308, IMEI # [protected] Service Tag: 2L1ZVN1) against advice of my friends and well wishers who had warned me about inferior quality of the newly launched phone as well as pathetic after-sale support. Now few months down the line, I see each of those warnings coming true!!

The touch screen of the phone was damaged after which I visited service center at Pune (Feroz). 4 days time was committed to replace the handset. It is almost a month now and every time I call on the committed date, the standard reply is that they did not get the handset from Bangalore so it will come in next 4 days.

I just browsed through the blogs/articles/complaints on net and found that I am just one of the many customers who have been victim of pathetic product with even more pathetic after sale customer support.


--
Regards,
Navnit
[protected]

Very Pathetic ...Had same experience ...still waiting for my set for over a months now..Tried escalating to people within DELL but the company as a whole is worse than Govt enterprise..

Prateek
[protected]

Dell / XCD28 — Exchange of instrument not received

Dell XCD28 (mobile handset)
IMEI No. :[protected]
Date of surrender : 6/07/2011
Service Center: ACCEL CARE CENTER (SURAT)

At the time of surrender of handset they have commited to deliver a new handset replaced within 15days but till date i have not received it back.
No. of times i have made inquires at service center but no proper reply received from respective authorities.
Hope for your support.

Thanking you,
SAPNA SHAH
( +[protected]

DELL XCD28 mobile phone — worst handset

hi i purchased Dell xcd 28 handset through home shop 18. on march 2011 after one month touch screen problem. i given to service center its 200km for from my home town they taken 45days to repair my hand set. with in a week same problem i face again i traveled to Hubli for service all ready 15days gone still my hand set under service so please please dont purchase through online they cheating innocent people selling worst products

I bought dell XCD28 one year back and after 4/5 months the battery backup was an issue tried contacting dell service center wrote email but didnt get any response, recently the touchpade also stopped working. tried to get it repaired but everywhere getting the reply that spares are not available.
I feel the quality of product is below standard, services are far far below the reputation of Dell and it appears to me that the decision to buy dell was wrong decision. Sandeep Pandey

I have purchased one dell mobile phone model XCD 28 from M/S.Flipkart.com crescent#148, 2ed floor, next to Gopalan Mall, Mysore Road, Bangalore, Karnataka India 560026 Phone :[protected]. for Rs.7, 749/- On date 20/03/2011 invoice no 1241819 with imei no.[protected] and with warranty for one year from the date of purchase.

Whenever receiving the calls the instrument was getting automatically switched off due to technical defects in the said instrument. The said new instrument is of no use, as it is found having technical defect like the instrument was automatically getting switched off and unable to receive any the incoming calls as the connection automatically gets cut off .

I have purchased the mobile set with the hope of getting the benefit out of it without any trouble. But after 3 months it is not functioning properly and even today it has become a useless set.

Dell service center had kept the mobile set for 30 days and replaced the mobile phone back after getting the same rectified with different imei no. Thereafter I used the mobile set for about 10 days but again same fault developed . I have approached dell service center pune mr.Firoz mob.[protected] and requested him to change the mobile set once again . Dell service center again took the phone from the me and assured me that they will get the phone changed . Dell service center kept the mobile for about 35 days for the second time and after repeated requests and visits, the mobile was replaced with different imei no.The mobile set worked for 1 day and the same Restarted mobile whenever received & dialed called problem occurred for third time. And again I have lodged my mobile with dell service center to rectify the persisting problem and replaced handset for long delay with different imei no. After 3 days, the mobile is Restarted & hanging with dell logo . I became irate and gave the mobile to the authorized service center pune mr.Firoz mob.[protected] They told me you can replaced handset what is this? Already So many times I have replacement . I am not sure when they will replace with another piece. And my warranty is going to expire on 20/03/2012. And no outsider is ready to take this for second sale, so if the same problem persists after this date, no other option except to use it as paper weight or to through it in dust bin.

Kindly I am requesting to you resolved my issue for swapping from XCD28 to XCD35 rather than money back.

This sort of an act on the part of the dell definitely amounts to deficiency in service.

By the act of the dell service center, the I felt mental agony, harassment, hardship and pain and therefore I requested you to allow dell company to pay compensation of reasonable amount for such a big company for deceiving the customer who blindly purchased because of the good trust in the company and its products and considering the facts reported.


Regards

Mr.Abhijit Mob 91-[protected]
Khopoli, Raigad, Maharashtra.

sir,
my problem is dell xcd28 Mobile's display was crash and saw red liquid.
saw how repair my phone, and how many price repair display and my phone update also take.
please sir give me answer how to repair phone &how many give the many




Please contact me on
Aanand Prajapati g.
[protected]
anand [protected]@Gmail.com

Dell — lost of gift voucher number/pin

purchase laptop[protected]

display problem

I have bought dell vostro. Which I have bought 6 month. ago my laptop show black and white screen. And pipixel problem.my address is nareshwar art press, dinanagar, gurdaspur, punjab

Screen Crapt

Hi sir, mere loptop ke screen kharab ho gyi h

BLINKING OF SCREEN

SIR MY LAPTOP SCREEN IS BLINKING FROM LAST 3 MONTHS.KINDLY RESOLVE THIS ISSUES AS EARLY AS POSSIBLE.

shipping complaint

i was purchace dell vostro 1015 motherboard ..i paid payment dell team DPS [protected] Service tag: D4YD7P1

dell monitor within warranty period not working

Monitor not working
I have purchased a Dell monitor in Jan 2015 from Logtech Infoway Pvt ltd, museum-nandavanam road Thiruvananthapuram.Now on 8/03/2015 it was not working.model no;01MVD1.I want to rectify the defect at the yearliast.

Dell Cheating Poor Indians
Bleddy are in Dell Support and After sale Service

http://www.consumercomplaints.in/complaints/dell-replaced-with-used-dead-monitor...⇄

History of Dell Cheating

Complaint Registered on
27th July2012
Case ID:[protected]

30th July2012
Dell Replaced item is an old and it is not in working condition
(Dell make me fool)

Complaint Registered Again
30th July2012



3rd August 2012
Still I didn't receive any solution

Total Days (27th July to 3rd Aug2012) = 8 Days

Now i came to know that they want to check the delivered used Monitor in the Bangalore Lab. And it will only after next Monday(6th Aug) or Tuesday (7th Aug) .
Below is called person details
Priyadharshini V
Senior Support Resolver
Dell| Consumer, Small and Medium Business
Toll Free –[protected]

These people know there is no effective law to control them in india.