Dell India Complaints & Reviews

I bought a DELL laptop before 4 months[protected].I received the product for the quotation number 24125839.My order details are mentioned below.The quotation which i gave initially is changed without my knowledge. I already informed this issue through mail to Sales Person ( Mr.Himanshu soni ). But, I dint get any response for those mail yet. I dint expect this from DELL. The screen resolution given in the order confirmation letter and final invoice is not as same in the quotation. I paid extra money for upgrading from [15.6 " (720p) WLED (1366x768) Display with TrueLife(TM)] to [15.6 " Full HD(1080p)WLED (1920 x 1080)Display with TrueLife].Now my quotation is changed to (720p) WLED (1366 x 768) Display. I dint get even a single response from DELL.They dint even provided any compensation for me.Kindly take this into your serious attention and make the needful as soon as possible.

Customer No.[protected]
Quotation No. 24125839
Dell Order No:[protected]
Booking Reference:[protected]
Service Tag: 4QKW6BS

I got my lap top I have ordered with Dell,without the Microsoft Office Home & Business Key and CD which I have ordered & paid . The service engineer & my self have lodged a complaint with the customer care on 4th Feb @ 3-35 p.m and spoke to Ms. Anjum vide case ID No - 7981850 , but so far nothing is happening ?So far I must have called their help line 10 to 12 times and E mailed more than that. I get a stock reply that we are checking with the factory. Is your factory located in another planet? why does it take so long to check with your factory? if a customer in good faith has placed an order with you and waited for a week to get his laptop and finds that the KEY to Microsoft Office & Business is Missing and the CD is not sent , is it not human on your part for you guys to jump in to action and redress the grievance of YOUR CUSTOMER? Is DELL a private enterprise or is it a beauracratic ridden Indian Public Sector Undertaking? I had better opinion about Dell. Now I would like to ask as to Why my Microsoft Home and Business ( Which I have customized during my purchase ) key was not sent and why the CD was not sent? When am I going to get them? It is more than twenty days that I have complained and nothing seems to be happening at Dell. I have request them to take back thesystem and refund me my money, but so far no word from Dell.If this is the kind of after sales support I am going to get from Dell , I do not think people will be interested in continuing the relation ship with Dell - Dr . Reddy @ Clinic2000, Mobile - [protected]

Hi Guys,

New Dell Laptop Inspiron 14R delivered on[protected], Started using the laptop on[protected]. Opened the laptop straight out of box and after initial process I found that the Sound/Volume was not coming out of laptop. Tried few steps to resolve the issue but of no use. There is no volume at all from the laptop. For a brand new laptop and first day o[censored]sing it I didn't expect the condition of laptop to that worse.

Contacted technical support guys and after few remote diagnostics steps they told they will replace the Internal speakers. I have requested them to replace the laptop but they wouldn't. I got the issue escalated to their superiors. Their customer service sucks big time. They are full of attitude and they don't have the proper customer skills. It would have been a different scenario if the laptop was purchased abroad in USA, UK or any other country. The laptop would have been replaced on the first complaint and part of payment refunded for the inconvenience caused. I can say that from my own experience because I have stayed in UK for 3 years and own a dell laptop. The irony is that for UK customers these same guys provide support. But because it was purchased in India there is no replacement or part refund of the money.

They treat our Indian customers as big time . Customers in India are no way regarded high. Based on my experience in India I would not recommend any Dell Laptop to any of my friends or family.

I have purchase laptop from dell india site.
before purchase i have confirm that it is completable with windows XP operating system.
i have chat log of this.
Then when i purchase they told me that we will not provide you driver. and now they are not responding me.

Please advice me.

Thanks
Ankit

white line on the screem

I (S.Bhutani [protected]) purchased DELL make Inspiron model having service tag no. JFP27BS in Dec.'2010. This unit is consistingly giving trouble since beginning. In Jan.'11, unit remained under repair with DELL's authorised service centre at DLF, Gurgaon for issue of LAN connectivity. I received back the unit after repairs on 05.02.11, it worked fine for just one day and again developed same problem. Now I understand that its mother board had been replaced.

After repeated follow up with DELL customer care cell, their service personnel visited on 21.02.11. He replaced LAN I/O panel but to no avail. In handling the unit repeatedly for repairs, the key pad had also been demaged. I have already wasted atleast 10 working days in follow up & to get it repaired from DELL's authorised service centre but the problem could not be addressed till date. DELL laptops are giving more trouble than service.

In view of above, I had requested DELL to replace this unit on 21.02.11 but I have received no assurance from their end so far. Plz look into & help me in replacing my defective laptop.

I have recently bought a dell venue which cost me around Rs. 30,000 and i must say that the phone has a very very poor battery life. I have to charge my phone very frequently. The battery doesn't even last 3 hours even after charging the phone for 9 to 10 hours. I request to everyone who is reading this complaint NOT TO BUY DELL VENUE.

Hello Sir,

I had purchased a new Dell Xps laptop worth Rs. 51630/- I paid complete amount in advance at the time of booking dated 20th December, 2010. Its service Tag No. is 8T9V7BS. First of all it was delivered very late to me took around 1 month. After receiving my whole unit i inspected and found that the laptop is not functioning well it is having defect in its internal hardware devices like motherboard. while charging it leaks current and i cannot work on it while connected to AC Adaptor because current shock is of big amount. Secondly while i was trying to install My Operating system i found that operating system CD is also not correct and after that Found that Drivers Media CD is also corrupted which was confirmed by the Dell Engineer when i visited to the authorized Dell showroom situated at Sector-20 C Chandigarh from where i have purchased my machine. Engineer after inspecting told me that machine is malfunctioning and it is not working well and also Driver Media CD and Operating System CD were also corrupted.
Below is the list of faults :-
1) Whole laptop unit hardware.
2) Operating System media CD corrupted.
3) Drivers Media CD corrupted.
I have contacted Dell Customer care many times but everytime i contacted they assure me that engineer will come to your place within 1 to 2 days for faulty laptop pickup and we will give you new laptop. But its now 2 months passed away but nothing is processed and i am heartly frustrated from the services provided by Dell resulted into that I will never suggest any of my known person to purchase any Dell product.
I have suffered a lot from this incident because i was not able to contact to my clients which resulted into loss of money and harrasment at my side. Even my whole office work is dependent upon it and i have suffered a lot in my job work.
I need my money back from Dell and also the compensation money for all my work suffered due to this which is equal to the two times of the actual cost of new laptop.
This is only due to lack of Attention towards their customers by Dell and also the testing team of Dell.

Thanks & Regards
Rahul Sharma
Cyber Law Consultant
Cyber Crime Prosecutor
Contact No. : [protected], [protected]
Email Id : [protected]@gmail.com

I had order a dell inspiration 15r laptop, my order no is[protected],but as dell was not able to delivered the same on time so i call concern sales person Mr. loard nathan to cancel my order , but he ask me not to cancel the order & for late delivery he committed me a complete cover warranty for one year & a cordless headphone, but after receiving the laptops he started denaying the same that his manager is not approving, i already contacted to customer care but they people told me that you have to talk with the sales person for this. after 2 days when i was not getting any reply from dell i loged a ticket to return my laptop as per dell policy & also called to customer care to cancel my order then againg Ms. Amita Chaudhary commited me that the commited material ie. one cordless headphones & 1 year complete cover warrenty will dispatch to me & with in 15 days yu will received the same, she asked me for mail a authorization letter that the material is for personal use i provided her thrise but even after 15 days not got the material & not getting any reply from dell

Pls help .............

this is really very painful that company like dell is giving no reply
to his prestigious customers.

Amit Arora
[protected]@gmail.com

I purchased a laptop from one of the dell authorised dealer in NOIDA. After one week of purchase it started giving burning smell. i loadged a complain to their call centra as the authorised Dealer washed his hands and advised to directly deal with Dell. after loadging complain dell engineer came and replaced mother bord and motor fan. But the problem did not go. Then I was advised to go to service centre. They also could not do any thing. Then I contacted Dell centre thru call centre and requested for replacement of laptop as the unit supplied was defective. They advised on telephone that unit will be deluivered within one month time. But they didnot give any status even after two weeks. Again I cantacted their call centre. every time to call there they will transfer call to 4-5 persons and you have to explain everything to all of them. Finally nothing will happen. I have been talking to them almost every alternate day , but every time sme new person will come and assure that replacement will be done within one or two weeks. They will never reply to our mail only talk on telephone. even they will not connect to their top people. Surprisingly they don not answer by mail and I have daught that Dell have any internal system to handle customer comp[lain by top people. it is always left to the call centrer junior persons who donot reply anythig else than assuring you. Really I do not know how to get back my replacement. my service tag is 631F7BS.

i had purchase my dell inspiron n 5030 laptop from krishna agencies patna on[protected]. my cash memo number is R02061/10-11.
from[protected] i am calling to dell because my laptop not work properly it select multiple file without any command , automatically shut down without any command , show error message and shut down etc . after several reminder dell replace my system but new laptop also contain same complaint . i seriously feel big mistake to purchase dell laptop .
so i request to consider my complaint regarding the same. please refund my money or send other model of dell laptop , i will pay extra money of other model if required . In any case i can't accept same model .

thanks
your's truely
Amit Kumar Jha
[protected]
[protected]
[protected]@gmail.com

I had broken down with my brand new laptop Inspron 14R. I talked to dell customer care Executive Named Rajeev with reference of my service Tag no- 723X7BS on[protected] at 10:30 AM. This guy wa so rude and instead of giving the solution, he was blaming me to keep my system update. according ti him I should not download the updates... I wasted my 25 minutes on this and I got the suggestion of not installing the updates. on my system. what the HELL...
If Dell is going to give this type of fabulous Customer support then everbody can think where it would be

The date they said is 8 days from order confirmation but still 17-feb(the delivery date mentioned in the order) i didnot received but still they didnot intimate regarding the delay.

when i called customer care they said that there is delay in the spares thats why ur product got delayed.

I clearly mentioned to them that i need it very urgent, when I ordered. I cancelled my tickets and i postponed my trip to my native. due to the product delay

Order was given through customer care and the amount paid with my credit card.

TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 1 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
This is confirmation of your recent Dell order.
The Estimated Delivery Date for this order is on or before 17/02/2011
Order Status
To check on the progress of your order please go to: www.dell.co.in/status
You will need your customer number[protected] and Your Order Number[protected]
If you have given us an email address please check it regularly for up to date information about your order
Frequently Asked Questions
For answers to the most Frequently Asked Questions please go to: www.dell.co.in/faq
Your invoice will arrive separately 2 weeks after the delivery of your order - it will be sent by post.
Description Quantity Unit Price Net
Vostro 3400GDN System Chassis 1 33,942.01 33,942.01
T520912IN8-Dell(TM) Vostro(TM) 3400 Laptop 1
Intel® Core? i3-380M Processor (2.53GHz, 4Threads, 3M cache) 1
Energy star 5.0 1
14.0" High Definition (1366 x 768) Wide LED Anti-Glare Display 1
Palmrest without Finger Print Reader 1
Optical drive Bezel cover for DVD/RW - Aberdeen Silver 1
LCD Bezel with Camera 1
LCD Back Cover Wireless LAN - Aberdeen Silver 1
Label for Intel(R) Core(TM) i3 Processor 1
Dell(TM) Support Center 3.0 1
Info mod -Aberdeen Silver 1
Document SERI/EULA (English) 1
Tech Sheet for English 1
Shippment box for V3400 1
ICC factory info mod 1
ICC MES Info 1
Shipping Documentation 1
System Driver for Vostro 3400 1
3GB (1X2G+1X1G) DDR3-1066MHz SDRAM, 2 DIMM 1
320GB Hard Drive, 7200 RPM 1
8X DVD+/-RW Drive 1
Roxio Creator Starter Media kit 1
Roxio Creator Starter software(Factory Install) 1
Power cord (IND) 1
TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 2 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
Description Quantity Unit Price Net
65W 3Pin Power Adapter 1
6-cell Lithium Ion Primary Battery (1 Year Warranty) 1
Targus Curve 16" Backpack (grey/platinum) 1
Vostro 3400 Intel(R) Integrated Graphics Media Accelerator HD 1
Dell Wireless Network Card 802.11 b/g/n 1
Dell Wireless Network Card 802.11 b/g/n software 1
Dell Wireless 365 Bluetooth Module 1
Internal Dell(TM) Keyboard (English) 1
Resource DVD of Vostro Winery 1
Windows(R) 7 Home Basic COA Label(INDIA) 1
Genuine Windows(R) 7 Label 1
QFE for WIN7 1
Genuine Windows(R) 7 Home Basic 32bit (English) 1
Genuine Windows(R) 7 Home Basic 32bit DVD Media (Multiple Language) 1
Microsoft(R) Office Starter 2010 1
Windows Live 1
Dell Webcam Central 2.0 Software 1
CD Kit - Dell Webcam Central 2.0 Software 1
Software Adobe Reader 9.0 Multi-language 1
Dell Backup and Recovery Manager (DBRM) for Windows 7 1
Trend Micro Worry-Free Business Security Services- 15 months 1
Media Kit for Trend Micro Worry-Free Business Security Services 1
ProSupport is a service that is ONLY applicable to a business entity 1
Visit http://support.dell.com/ProSupport or call [protected] for Tech support 1
1Yr ProSupport: NBD Onsite Service 1
Regional Support Within Asia Pacific Countries For Notebooks 1
Dell's Terms and Conditions apply 1
# Limited Warranty: Initial Year Carry-In (Labor) 1
# Limited Warranty: Initial Year Carry-In (POW) 1
ProSupport: 7x24 Technical Support & Assistance for IT Staff: 1Yr 1
For Info Only: 1Yr ProSupport for IT: NBD Onsite Service 1
ProSupport: Next Business Day Onsite Service: 1Yr 1
ProSupport: Parts Exchange Service:1Yr 1
Dell Online Backup 2GB (1 year subscription) 1
#MOD,SW,DTSV,OL,1.1 1
#MOD, SW, DTSV, OL, 2GB-free 1
To activate your online backup account, go to Start, Programs, Datasafe Online 1
For infor only: Dell Online Backup 2GB 1
For Info Only: Technical Support 1
For Info only: Future Technical Support 1
For Info Only: Laptop Batteries Carry 1 Year Warranty Only From Invoice Date 1
Laptop Batteries Carry 1 Year Warranty Only From Invoice Date 1
Mod Specs Info (India) 1
Vostro -NB Handling & Insurance Charges 1
INR
Subtotal 33,942.01
TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 3 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
Basic Customs Duty 0.00
Counter Vailing Duty 3,088.67
CVD Education Cess 61.78
CVD SHE Cess 30.90
Customs Education Cess 0.00
Customs SHE Cess 0.00
Special Additional Duty 0.00
CST
- 4%
1,484.92
Total value: 38,608.28
Rupees Thirty Eight Thousand Six Hundred Eight and Twenty Eight Paise Only
BY AIR
THROUGH CC
Billing Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
(1) The transaction in this document (all sales and services) is subject to Dell's Terms and Conditions available on www.dell.com/ap or on request.
Services are provided by Dell as described in the relevant service agreement (which may comprise order forms or "Service Descriptions" available at
www.dell.com/ServiceContracts, "Technical Specification Forms" or "Statements of Work ". (2) By signing a Dell Quotation and/or submitting a purchase
order pursuant to Dell's Quotation, you acknowledge that you have read and agree to be bound by Dell's Terms and Conditions and any referenced
Service Agreement (together the "Agreement") . This Agreement is the final agreement between the parties in connection with the transaction, replacing
any preprinted or other terms in any purchase order, invoice or other document issued by either party. (3) The Agreement may not be amended or varied
by any other subsequent terms or conditions imposed by you without: (a) prior written approval and signature of Dell's Segment General Manager or their
delegate; and (b) a specific reference to this paragraph (3). (4) These commodities, technology or software were exported in accordance with the United
States' Export Administration Regulations. Diversion contrary to US law is prohibited
Dell India Pvt Ltd.
M-4, SIPCOT Industrial Park
Sunguvarchatram Post, Sriperumbudur Taluk
Kancheepuram District,
Tamil Nadu - 602106

I have applied PF form to my previous organization (Perot Systems) for 1 year back. Still i am not getting any message from PF office. Kindly take necessary action.

ID#: L048070
PF No : TN/48353/7566
ESI. No : 15976027
Bank Name: IOB

I have purchased dell streak on 28-jan-2011 with imei no-[protected] & service tag-86DHFNI,phone had many problems like...
1-android processor error,
2-gap between front panel & lcd,
3-battery backup was very less
4-problem with messenger
The list go on...
Finally i got my phone replaced on 8-2-2011
With imei no-[protected] & service tag-7BPW1P1
But now also i am facing many problems-
1-hanging problem,
2-while calling there is a huge problem of voice cutting
3-while calling many a times the phone automatically go to headphone mode...even if headphone is not connected....
4-signal problem
I am using dell laptop and was highly influenced with dell,but after buying this phone i think i made a very wrong decision of buying this phone.
I want my refund as soon as possible as i have replaced my phone once but now i dont want replacement i want money.... i also want to suggest dell has a good reputation in india plz continue that....
Udit agarwal
Banglore
[protected]
[protected]@yahoo.com

I PURCHASED A DELL DESKTOP ON 29 JULY 2010 WHIS HAS A ON SITE WARRENTY FOR ONE YEAR . ON 10 DEC 2010 THE SYSTEM WAS NOT DETTIG ON FOR WHICH I MADE COMPLAINT TO DELL AND THERE AFTER THE WERE SIX VISITS OF ENGENNEARS FROM DELL BUT COULD NOT OK THE SYSTEM . FINALLY ON 14 JAN 2011 DELL TEAM DECIDED TO REPLACE THE SYSTEM WITHIN 20 TO 25 DAYS BUT TILL DATE THE SYSTEM HAS NOT BEEN REPLACED AND THERE IS NO RESPONCE FROM DELL AFTER CONTINIOUS MAILS AND CALLS
KINDLY HELP

SACHIN JAISWAL
[protected]@gmail.com

dear sir, i have lodge a complaint related to the price of the laptop product. still i dnt get any response from your organisation. i requested you to please proceed my complaint. for the convienience in finding out my complain i am telling the details of the product...... INSPIRON 14R Laptop, 3 Gb RAM, core i3 processor, 2.40 GHz, 300 HDD, 64-bit operating syatem. Model number is N4010. Purchase on last week of January. The matter is......the owner of the shop has taken RS.40,500/- plus VAT charges of Rs.2025/- i.e in total it cost Rs.42,525/-. Related the matter i talk with him and he asked me not to put up any complain to dell company or any consumer forum. Even he rquest me not to put up complain and he confes and ageed himself as he have taken high unreasonable price he refuse to return the excess amount. as i disapointed i took rate quotation of 2-3 shops and they have in same price renge range between Rs.37,000. to Rs.38,500. All the shopkeepers told me that his price is not reasonable,also says as Included of all taxes VAT is included. they told me that there is not exact price to be sold for the said laptop but there is some limitation that the said Laptop is sold at price of about Rs.37,000. to 38,000. At that time I have only Rs.20,000/- and so in advance i asked him through phone whether he wil able to give the Laptop by paying 20,000/- in advance.According to his acceptence i paid Rs.20,000/- and the remaining due amount i piad on 3rd of feb. When i came to know as he taken unreasonable high price amount why he asked me not to complain? why he doesnt treat well when taking the rate quotation from other shop thak makes clear as he had fraud/frauted me? And why he shouted with a pride and careless that nothing can do against him by any consumer forum. Why he says the consumer forum is nothing that he can do watever he likes. pls consider the matter. reply me on barun.[protected]@gmail.com , mailcare.[protected]@gmail.com #[protected].

Regards,
Barun kambam.

Hi,

I wish to bring to your kind notice the following few lines:

I have applied withdrawal of my provident fund contributions (employer& employee) in the month of September 2010 to the Commissioner PF Organisation Bangalore. Through DELL INTERNATIONAL BANG LORE.
Who has forwarded the same to PF Organisation on 19th October 2010. The same was acknowledged by the commissioner.
Despite my repeated...

dear sir,
I bought a dell laptop on 20th January,2011. The model is name as INSPIRON 14R N4010. The configuration is- Intel Core i3 processor, 3 GB RAM, M 370 @ 2.40 GHZ with pre Installed Genuine Windows7I. Its system type is 64- bit operating system. No Pen or Touch input is available for dis display. Regarding dis i hav some confusion on matter of price. The retail sold me at Rs. 40,500 plus Rs.2025 extra as VAT charges i.e Rs.42,525 in total. As I am not satisfied on the said price,I asked other 2-3 computer shops the minimum and maximum price which can sold to the customer. All the 2-3 shops said the same that they sold in the range between Rs.36,500/- to Rs.38,000/- (including all taxes) and sumtimes at Rs.38,500/- in past months. According to the price said by other computer retailer the difference in price is more than Rs.5000/-. As now everyone is familiar and have knowledge of computer I felt shy. Afterall my friends scold me as foolish. As I am so disappointed I rang up the owner of Retailer and asked to considered the matter in very good way and in himanitarian ground. Insted with a pride he told me that, he knows he had sold in higher price but there is any no way to less the price. He said he had sold the same Laptop to others in Rs.45,500/-, also he said he sold at best price Rs.42,525 only to me as we (Owner and Me) staying nearby same locality and as we known each other well from the past. He confess me not to put up any complaint to customer forum or at Dell company telling me that his business relation with Guwahati will not good. He also charged that the higher in price is from the Guwahati dealer, that he bought from them at Rs.40,500/- which he sold me at the same price Rs.40,000/- without any profit,but he put VAT charge of Rs.2,025/- i.e Rs.42,525/- in total.to without any profit as we were from nearer locality. Sir, do you ever imagine that whether the seller (Retailer) will sold his item without any profit to customer whether they known each other or not. I dnt think so. They can give some discount as a friend or as a known person but never in the price he bought from the wholeseller/Distributer. So, the matter is at first he request me not to put up any complain and now when i call him up to discuss the matter as brothers he souted and challenge me to put up complaint according to my likes. Before, I dnt think so to put up any complain as i like to close the chapter in a good way considering for forgivenes as I am also a human being and have that sense as no one is there which never commit any misteke.But, according to his word it insulted myself to take convinient help from your organization. It is important to mentioned that before i bought the laptop i declare myself to him through phone and asked whether he is able to give or not with an advance of Rs.20,000/- . He was very happy to receive my phone,and welcome me as he can give and told to pay the remaining amount between 31st of February. But in advance On 3rd Feb.2011 i paid Rs.17,0000/-. Therefore the total amount I have paid as advance for the said Laptop is Rs.37,000/-. No one is allow to return any electronic item once the customer bought the item. Instead they will give the gurantee of months,year or more.Negative marks are also not found in most of the electronic item. But the said Owner name as Papu (name used in locality) told me again and again to return the item. Instead of confess himself for his mistake he tried to pull me down, told me not to complaint. He is a rich person so he bosted as no one can do anything even he make the price of the item at his likes. So i hope the consumer forum organization will find out positively for every consumer which frauted by the shopkeepers. Difference for more than Rs.5000/- is not the easy matter. I will produce Cash memo and other neceserries things for the further action.And i wish to be in touch with your organization always. Please confirm me the price made for my state MANIPUR and related matter needed. Confirm me also in my another mailing address mailcare.[protected]@gmail.com . #[protected]

We had booked a computer on 24th January 2011 through their sales representative Ms. Neetu Yadav. While confirming the order on the phone, she promised that the said computer would be delivered by 02-03rd Feb 2011. However, when we got the order confirmation, it was mentioned that the said order would be delivered on or befor 09th Feb 2011. When we spoke to Neetu, she assured us that this was just a mere formality and the delivery would take place well before that as she had promised. After that day she just dissapeared and refused to speak with us on the phone. Today (07th Feb 2011) when we called up the Dell customer care they said very casually that the order is not ready due to non-availability of certain parts. No specific date of delivery can be provided by them also. For order cancellation they say that it takes 25 days which is ridiculous.