Dell India Complaints & Reviews

Dear All,
this is regarding my dell laptop with Service tag 33YRK1S Inspiron 6400 Model.

I am Owning Dell Laptop since many years and i gave approx 9-10 K every year to dell for increasing my warranty.

my laptop is covered under complete cover accidental coverage for which i am paying huge premium.

approx 2 months back my laptop was accidentally damaged..

since then i am chasing dell and laptop is still not resolved. although my service contract is On site , but still they sent me to service centre, still issue not resolved.

every time part coming from dell is fabricated part which is non-functioning.

i have wasted my 2 months in giving time to technician, lots of call . service is pathetic and call customer is full of complains.

last time i spoke to them and ask for Refund, Manager advised me that i can process the refund but my advise is to give us one more chance to resolve the issue, and if not then we will refund, even after that when part reached it was faulty.

today when i called same thing they said, and said no for refunding amount.

Kindly Help Me.


Regards,
Navin Tyagi
[protected]

With reference to above cited subject it is stated that I have purchased a Dell studio 1558 notebook Lap Top -OCQT S541031IN8 R/O order No 0492734 Tax Invoice No. 00399929, service Tag No. DK7V4BS, express service code [protected], Model No PP39L, purchase on Invoice dated 27.01.2010 from your company.
But it is regretted to say that the Lap Top is not working satisfactorily since it is purchase either due to manufacturing defect or other defect of Lap Top. The fault comes frequently again and again in Lap Top. Frequent maintenance has caused disappearance of original look of Lap top. Your service centre also so far in my son IIT College Ahmedabad so very difficult to approach frequently. The details of fault observed and restored to your company are as under.
S.N Name of Fault Fault Attended
1Black spot on LCD - Changed Original LCD by your service engineer
2Cooling Fan not working-Changed cooling fan by your Ahmedabad s/centre
3C.D drive not working - Attended fault by your Ahmedabad service centre
4Window trouble -Attended fault by your Ahmedabad service centre
5Wifi not working- Attended fault by your Ahmedabad service centre
6 Again asking genuine window and frequently ON-OFF problem in Lap top
Therefore you are requested to replace my son Lap top immediately so that my son work may not affect adversely. My Son Contact no is- [protected]
(Pitamber lal saini)
PA to Dy. General Manager
O/o GMTD, Alwar-301001(Rajasthan)
Mobile No- [protected]
Land Line No.[protected]
email- [protected]@rediffmail.com

Sir myself Rahul Yadav, I have ordered a dell Laptop and paid Dell money on 27th Oct2010.Then i got order conformation and order number as I will get Laptop on 11th Nov 2010.When i confermed them what is status on 8th Nov, they told me that modle is stoped production we will give you higher confrigation in same price and asked me for 8 days time and then new order conformation they have given and new delevry date was 19th Nov.On 18th Nov they says it will take again two weeks so i deceided to cancle they told me it will take 8 days and they asked me to drop a mial regarding this.I did it then in some time they again call me and said they will give on 27th Nov and said sorry for it.I said ok but they have not given order conformation.They have given on 19th evening.And in that mail they have given date 14th Dec2010.I was anoyed and i sended them order canclation Mail but they have not responded me.So i called them on Customer care number for canclation on 22nd Nov as Sat.&Sunday was there Off so on monday 22nd Nov i called them now they says it will take 25 working days.I said your manager has said me that it will take only 8 days they said sorry for wrong information.
Sir you only tell what to do.If it is the case my money will be come back to me on 28th Dec.Means 2 months from my payment to Dell.Sir i have taken loan for it bank will not leave loan intrest because of Dell delay.They will take.Sir Dell is using my money for two months and giving notting.I told them about i will go to consumer court.They says we can't do any thing it is out of our hands.I have every documents they sended to me and so many mails which i have sended them.
Please sir help me.And get my money as soon as possible.And i want Dell to have a good lesson on this.You can see sir iam not the one Dell India Pvt has done to many ones like this in Delevry.They says 8 to 10 days.But reallty is diffrent.Please Help sir.

I have purchsed laptop on 11 september 2010,after two dats laptop got problem & it got hanged. after contacted with Dell Techniocal support they told me that problem with Hard disk so they will replace that.
On 25 th september Dell engineer visited at my home He Replace Hard disk & DVD drive but due to Unavailibility of Operating System Disk i could not checked Laptop at that time,
so again i booked complaint for OS Cd. after 15 days later i got OS Cd but still laptop not working, On 8 octomber 2010 I gain called customer care & spoken with Dell Technical Support. & I asked about Replacement of my sysytem.
On 8/10/2010 they promise to give me replacement of whole system.
Today is 18/11/2010.
but i'm not received any replacement.
such poor service of Dell

Pls Help


Bhushan
[protected]

I ordered dell laptop on 3 nov 2010. I received the quote saying the delivery date as 11 nov. After few days I received the order confirmation saying the delivery date as 16 nov. When i dint receive the order on 16 nov, i called dell and they said the delivery date is 25 nov. Now my order got cancelled and new order placed by them with delivery date as 9 dec. Please advice me how i can legally approach this. I have paid the amount by credit card and already converted the amount into emi's. There will be loss if i cancel the order.

Hi,
I have purchased dell inspiron 15r laptop recently.
I tried entering my service tag on dell online interface,but it shows that service tag is invalid.

Service tag on My laptop is 15BZ6BS .
Express service code is [protected].

My Contact number is: [protected]

Please do the needful and kindly let me know.

I have purchased Dell Laptop From Laptop world before 2 monts appx. but it was not in working since 10 sep. 2010, I have launched many complaints regarding this to Dell Company Toll Free No. & service tag no is H1PG6BS. but till date company will not taken any action regarding my complaint. Please Give me furthur suggestion what can I do.

Dear Sir/ Madam,

I had given my above mentioned Laptop for repair to "Intelenet Infotech" having following address
37/ 42 Ground Floor,Shiv Centre,Near Arenja Corner, Sector 17, Vashi Navi Mumbai
He( Mr Suman R.Prasad ) claims that this is an authorized centre for DELL.
He took Rs 4000 advance for the repair work.
When I went to his shop to collect my Laptop, he refused to give me the Laptop saying that it has been stolen. He refuses to give me Rs 4000 which he took as advance.
Please get me my Advance and also the laptop or an equivalent.

I have complained to DELL about it but they do not want to listen.

I had written you yesterday but I do not know how if you have received it and if you are taking any action.
Please keep me informed.
Regards!
jainendra H.Dwivedi

Cell[protected]

sir,i had bought dell inspiron 1464 in march 2010 from bhatinda(punjab),india.from past few days i am facing the problem of the cooling fan making noise that is unbearable.please help me to solve my problem as soon as possible.
DELL INSPIRON 1464
SERVICE TAG 9J235BS

OWNER: MAJOR HARENDRA SINGH
CONTACT NO:[protected]

I bought inspiron 1564 lap of dell. From the first day itself it starts showing problems. First its A/C adapter gone. Also its card reader was also gone and both are replaced. Then my display got small dot in it. Which is also replaced. After replacing the display my lap upper cover bulged out and called the customer care many times and its been about 4 months they still don't resolve this issue.

hi,,

i purchased dell inspiron laptop on 22/4/2009 ..it had lcd problem and dvd writer problem so they replaced both on 25/1/2010.. since i had a year warranty initially. now the second lcd they have installed has got the same problem and dell is not taking responsibilty for the second lcd what they have installed it worked for 6-7 months and i complained but they want me to buy new lcd again...for Rs.12000..so plz help me out with this,,,my mail is sharan.[protected]@gmail.com and ph no:[protected].


thank u..

SUB : NON REPLACEMENT OF DEFECTIVE AC ADAOPTOR SRL NO.CN-0J62H371615 – 9BU-4851-AOO- DP/N OJ62H3 OF PERSONAL LAPTOP OF DELLL STUDIO MODELL AGAINST SERVICE TAG NO.8D5Z4BS AND EXPRESS SERVICE CODE NO.[protected]

BRIEF OF THE CASE
• AC adaptor of Laptop moDell Dell Studio No. CN-0J62H371615 – 9BU-4851-AOO- DP/N OJ62H3 of L V Gireesh, S/O A L Perumal, 43 Pallivilai, Vetturnimadam (PO), Nagercoil, Distt Kanyakumari (TN) found defective which is in the warranty period and got informed to Delll Service, Chennai over phone No.[protected] against service Tag No.[protected] dated 06 Oct’10.

• Delll Service, Chennai had informed that the said defective AC adaptor will be replaced within 2 or 3 working days and it will be dispatched through courier service.

• As the AC adaptor in question was not received to the above said address, again Dell service, Chennai has been asked about its dispatch but Dell Service replied us that the said AC adaptor was received back as the phone call made to the owner of the AC adaptor by the courier service not contacted.

• Again on 15/10/10 while approaching Delll Service, Chennai lodged a complaint and given us a case No.5480882 dated 15/10/10 and they informed us that the said AC adaptor will be provided within 2 or 3 working days. After one week we asked about the dispatch of said adaptor but they replied that they already sent the adaptor and the party received from the courier. But I did not get the courier and I asked for the docket number of the courier service to enquire where about of the said AC adaptor, but they declined to give that.

• Resultantly we have been facing lot of embarrassment and difficulties to get repaired or to replace the defective part of an equipment which is on warranty period of a reputed firm like DELLL. In this pathetic condition I only left with the option to go to the consumer Court to get the Justice.

• If any other consumer has similar problem please contact on my mobile No. [protected].

I had purchased one Dell Inspiron 14R N4010 Model Laptop (Batch H6BN6BS) on
[protected] from your dealer Mosad Infoways (P) Ltd., Kochi-25 under their Invoice No. B748 dated[protected].

The laptop developed troubles and failed to function totally within 15 days thereafter.
The laptop was taken to the Dealer for replacement under warranty on[protected] and was acknowledged under their Material Acceptance Receipt no. 1990. They had promised to replace the Laptop with a new one within a period of 25 days.

I have been patiently waiting. Now even after 40 days, they have not cared to replace the laptop. They keep on lying about the availability of the replaceable machine.
Please advice.

Krishnan K

60/261, ‘Lakshmi Nivas’
Mahakavi G Road
Karikkamuri
Cochin 682011

Dt.[protected]

Ph: [protected]

I brought dell laptop on15 dec 2010 with one year warranty. At that time I didn't know about physical damage warranty which is extendable and optional. Now I have physical damage in my laptop. I went to my dealer but he misbehaved. I did complaint on dell customer service but they have not taken any action yet. Even I am not able to get any email address of dell head center. I am in trouble. Please help me out by giving email addresses of main center so that I can take some steps. My email id is: [protected]@gmail.com

I Had won the Kingston pen drive 4gb from cramster service a student helping website ..

The pen drive just after 3 months stopped working.. Its not functioning and just showing usb not recognized and i have appiled all means to recover my pendrive but all in vain..

I feel cheated


Please ensure me my rights its under 5 years warranty

I either want my pendrive to work well or the company should provide me a new pendrive..
I cant afford to buy a new pendrive again and feel cheated

Please help me asap I will be really happy for this !!!!!

Dear sirs,
I have purchase a dell laptop 18 month ago, this time this laptop is out of warranty, but now i find in laptop LCD sreen problem, i talk to the dell support team and given the issues, but they say this LCD cable problem, and they give me his service centre addresse, i approched the service centre along with my laptop, they charges me 1364/=only diagnostic , and not given any receipt for this payment.
when i call them for ;laptop repair problem, then they call me that in laptop LCD and flex cable problem, and they give me 8000/=estimate of this repair cost, I agrere for this amount but the service manager said that your laptop part is not avail;able in dell store, i shocked , and they call me that if you purchase NBT extended warranty for i years, and paid by credit card Rs.16000/=we will replace your part immediatly,
this policy is not good and harrassed to the costomer, and demand more amount , please help me and I wanted the my laptop service.

SIR, Myslf Rachana Singh,a resident of Jabaplur,purchased a Laptop of Dell comany on 7th of May from SILICON SYSTEMS,NEAR KRISHNA HOTEL COMPLEX,OPP.RANI DURGAVATI MUSIUM,NAPIER TOWN JABALPUR.From the day of purchasing so many problems occured.After complaining several times the problems couldn't be resolved.As per the vendor's suggestion I talked 2 Dell Comany.The comany sent the engineer but all was in a vain.So I gave it back to the vender as he suggested if the LAPTOP will be given back,he'll refund the money to me within 25 days.Sir before that the compny gave 25 days to REFUND the Money.But until now nothing is proceeded neither the company nor the vendor.Almost 4.5months completed.Now the vendor says if the money'll be given by the company then only he'll REFUND.Sir I'm suffering a lot and always talking to the Vendor as I've purchased from him.It's his responsibility to REFUND the sum.Please Sir take action as soon as possible. Thank you. my address-- Rachana House of V.K.VERMA.1147vashu pharma.Near BHANDARI HOSPITAL.NEAR BAIVAB TALKIES,NAPIER TOWN.JABALPUR

Hi,
My name is Simran Talreja. My laptop had a fairly simple problem starting with my laptop touchpad being slightly damaged, and I wanted to clear up my laptop so I saved all the important stuff on a hard-drive and wanted to have my laptop formatted.
The first engineer who came, namely, Vijay Bilare, fixed my touchpad but however managed to rip apart my wi-fi wire and also the hinge of my laptop. He begged me not to complain, accepted his faults and said he'd come the next morning, but he did not show up. He also did not mention that he was only a hardware engineer, he still formatted my system and did it all incorrectly. Since then my laptop has become irresonponsive.
Another engineer was sent, I dont remember his name, but he damaged my optical drive, and although he fixed the hinge, he did not do it correctly, so I had to again call a 3rd engineer.
20 days have passed by, the last engineer came, again formatted my system, fixed the hinge but still my laptop remains irresponsive. Even he could not understand the issue.
He was kind enough to contact Dell and put me on conference with a man named, Kumar.
Kumar and I together on the phone spent 7 hours trying to fix the issue, but it still remains unresolved.
As a customer, I did my duty, if Dell messed up, I kept giving them opportunities to sort the issue. The past 20 days, from 9 am - 6 am have gone in just working with Dell.
The last problem, was with a certain Malavan S. who firstly spoke so rudely to me that I broke down and cried on the phone. Secondly, said I should send the laptop to Banglore for another 1 week without a guarantee of replacement, or another step beyond the 4th engineering step.
I made it clear that I was travelling, so I could not wait another week, since I've already waited 20 days. He spoke to me very very rudely. I am currently waiting on a call from a senior person at Dell that was promised to me.
I have a feeling I will never purchase Dell again.
And if you are a person reading this, I suggest you dont either.

What is the point of paying for warranty and customer service when you are treated so horribly over the phone? It is because of customers that Dell is working today, and we aren't respected, why should we sit around buying their products?

I purchased a Studio 14 laptop (9P3Z4BS) on February 2010. After it started showing hardware issues related to motherboard two times within the 6 months of its purchase, I asked Dell for a complete system replacement on 9th August 2010. They agreed on complete system replacement, and the replacement process was handled by on Ms. Jyothishree R. She had assured me that after mailing her the necessary documents, she will collect the old laptop within a week and deliver the replacement laptop within 8-10 days of time. Thus, on 9th September 2010, Dell collected my old laptop and she acknowledged the reception of the same. After that she started avoiding my mails and calls. I was not seeing any progress in the process. So I continuously tried to contact her. Each time I have to spend 30minutes or more to get a guy in the other end. After two weeks of silence, she mailed me an Order number on 27th September. Later that quotation was cancelled by Dell itself within a week. A new Order[protected] was again placed on 5th October and she mailed me the same. The delivery date was printed as 11th November 2010, a month later. I repeatedly tried to contact her to tell her to make the process faster and deliver me the laptop at the earliest. But she neither responded to any of my mails or returned any of my calls. On 27th October, when I checked the status of the order, it was again cancelled. I tired to contact these guys. But I didnt get any response.

Now I dont have anyone to contact Dell and tell my situation. For the past two and a half months I have been without laptop. Dell is not taking any responsibility for satisfying the customer. Instead Dell is trying to cheat the customer. I am now helpless. Please Help.

Ravi Krishnan Unni
[protected]

DEAR SIR,

I had purchase a laptop(Service Tag -FGQC6BS) 15THJULY2010. After using 15days it goes down and I had logged a Complained regarding replacement.(complained no[protected] on 3sept2010.I had submitted all the document and hadover the faulty laptop to dell. I got a acknoledgement no. Dell Order Acknowledgement Customer:[protected]. on 28thsept2010.from till date, I have not recieve my laptop and I tried to my sales person Mr. Rakesh Peter regarding this issue, nobody is entertain my call whenever I tried to reach Mr. Rakesh Peter Always he was busy in a meeting.

I want to bring to your kind notice that I call dell then this complete process will take more than 30min to reach the customer care executive and at the time of purchasing my Rakesh Peter provide his mobile no : [protected]. After laptop purchase he never give a positive response. Everytime when I call him he was showing his attitude and never give a positive feedback.

Dear Sir/Madam, you are requested to look into this matter as i am suffering since last 3month and nobody is understand my problem.

Regards:
Suresh
[protected]