Dell India Complaints & Reviews

DELL — Delivery of damaged laptop

Hi,
I have purchased a new INSPIRON 15 R Laptop from Dell, after the delivery I found that Laptop is slow in performance and top pannel is damaged....I have logged a request with Dell to check the same and found that Hard Disk Drive is corruput and having Bad Sectors.
I have reported the same issue to dell and asked them to replace the laptop. They have provided me the Service Request Number and told that it will be replaced in a month.
Almost 2 months has passed but I have not received any call back from DELL regarding the replacement. Even after multiple followups I have not got proper answer from DELL Support team, they just forward MY calls into different departments and waisted my time.
I am fealing like cheated after purchasing the dell laptop, please help me in resolution of the issue.

My Laptop Number is :3XMRWQ1
Raised SR Number:[protected]


Regards,
Ashish Bhatnagar
[protected]

It is because you had purchased a branded computer but the service is worst . The reason is due to the rotten management managed by Manager, TM and Trainer Manager and ER who train for dell laptop in Mumbai.
The employee are not to be blamed, cause it is due to the pressure put on them by their seniors and also lack of training.
You should notify the VP, CEO who stays in US and also notify the headquarters of India in Chennai, Dilip Vellodi who is the MD of sutherland which has dell process and also there is Sitel.

dell inspiron n5010 — charger &warranty

i have purchased dell inspiron 5010 in united states.now i have a problem with my charger.now what should i do to get a new charger.what should i do to get my warranty transfer to india.please send me the details to rishi.[protected]@gmail.com

dell inspiron n5010 — System Does not Work Proper

Good Morning Sir/Mam

This is Prashant Barkume
I am customer of dell system

Sir, last 8 month have faceing more problem but dell did not provide me proper service.
Mentioned mail id is dell center
[protected]@dell.com
[protected]@dell.com

I was sent mail more time which problem i hv faced but they did not call me and did not provide proper service...please help me....I need consumer care help....
I have more proof about the dell services ...attached photo of mail...and more proof i have


This is mail I was sent more time ......But they did not call me...?

Dear Sir,
This is Prashant Barkume
I am customer of DELL since 2010
Date of Purchased: 22 June 2010.
My System Detail: -System Service Tag No. : FJN36BS
INSPIRON 5010
I have sent this mail 10th may 2011, dell didn’t reply me.
This is my final mail i[censored] didn’t reply within 24 hr I will take action.
I have faced many problems after purchasing DELL system since last 8 month.
1) I have used Seagate Hard disk. It had unallocated space problem.
I have also registered complaint to your technical department.
They send Service Engineer to repair HDD and RAM.
He removed Seagate HDD and inserted Samsung HDD on my system However, RAM is incompatible to the system therefore He didn’t replace the RAM.

I told to the technical department that “please send me the HDD that is exactly about as per my system configuration”. But He said they did not send proper part.
Dell had sent me the web link of customer feedback on my mail ID.
I had given the feedback to the dell web link.
They did not give me the proper solution about my problem.
2) 3 month before changed HDD,
Again facing same problem.
Like...
? System Hot within 2 hour.
? 2 and half hour system automatically stop working.
? Cannot work properly.
? HDD space unallocated.
? USB Port Do not recognized.
? Bluetooth did not detect mobile phones.
This problem I have faced many time.
Again, I spoke about this problem with technical department
And I requested please give me the proper solution.
In April Month I had certainly called 7 days to technical department
Every day technical person told me.
“Today proper tools are not working can u call tomorrow”.
Finally, After 7 days I was very hyper tension and I told technical person “After proper working update tools then come office”.
He told me “sorry sir”, and finally
He manually made by dispatched.

I told to the technical department that “please send me the HDD that is exactly about as per my system configuration”.
They told me ‘YES, I will send proper HDD as per your system configuration of HDD and RAM.
They assured get back within 4 to 5 working days as replacement.
I was waiting for 4 to 5 working days but service Engineer didn’t not came on time.
After 15 days I get a call from Service Engineer. He came at my home and replaced above mentioned part.

Service Engineer changed HDD and RAM product of Samsung company

But I have already told to the technical department that “please send me the HDD and RAM that is exactly about as per my system configuration”.

Again they did not send me proper part.

I told Service Engineer why you are installing HDD and RAM of different company.
He said I don’t know about this product please called Dell Technical Department.

Give me the Answer about replacement Dell Provided Services.

3) After Changing HDD and RAM, Facing New Problem
Like Do not recognized USB Port and Bluetooth.
I had called technical department and I spoke the problem what I have faced.

I have communicated 2 and half hour with technical person finally she provided me the solution of changing the Mother Board.
She made a dispatch and case no. is 6997567. Date is 8 May 2011.
She told me provide the part of replacement within 3 to 4 working days.
This is list of Problem .....


1) LCD rounded Hinj Problem there is different sound...chance of crack the base
2) System automatic hang and stop working
3) Cannot work properly.
4) HDD space unallocated.
5) USB Port Do not work proper.
6) Display Problem
7) When DVD content copy on Hard Drive then system take a time 2:45 min.
8) Changed mother board two time but problem still there.
9) Battery Problem...


I spoke about this problem with technical department
And I requested please give me the proper solution.
****************************************************************************


Dear Sir/Mam,
I am not satisfied with all provided part of replacement and services.
How much time it will take for replacement of HDD, RAM, Mother Board which is as per my system requirement?
I want to replace all the system.
I do not want to paid money as my system is under warranty period.
If you can’t provide me proper replacement then send my money back.
I lose lacks in business because of your system who will pay for this ???????
I am not ready to facing same problem again so please give me the what I paid money and take it your system.
Regards,
Prashant Barkume
[protected]
[protected]
[protected]
+[protected]
[protected]

consumer care email send me. i should be sent more proof .

You should post your cellphone number in public that way. This is one of the ways how mobiler spammers get a hold of your numbers.

http://facebook.com/hardwarebbq

Dell N5010 — Faulty

We have purchase laptop model number Dell N5010 on Decemeber 31, 2010. Now we encounter some problem it is alway shutdown after 1 hr. This laptop is underwarranty. Please advise to whom we will send the items for repair.

Model Number: Dell N5010
Serial Number: W7RYH-BKCQM-DJ28C-FTRW7-43QPF

DELL PC COMPLAINT

Express tagno : [protected] [protected][protected]----- System not working. [protected][protected] system power off within one or two seconds. No display [protected]------ Ph: [protected]

laptop not on

when switch on in dell laptop is not functioning. 9

Screen colour blank & blink

I have some issue in my dell laptop service tag 9Q0DGW1. I tried may time call to customer support but no resolve my issue in dell support. Screen colour blank after start the system. Thanks & Regards Rajeev Kumar [protected]

battery not getting charged

Recently my laptop went dead after that one person repaired the laptop and charged Rs, 2300.00 after that laptop is working but battery is not getting charged again i replaced the battery but still the problem is there what to do?

DELL — hard disk

Hi my name is Allwyn. I have purchased a dell laptop Inspiron 14 on[protected] after two weeks I had problem with my laptop. I went to the dealer where I purchased the laptop he called up dell customer service and gave complaint. After a week yesterday[protected] I received a parcel from dell contains a motherboard & a hard disc. And also they have arranged an engineer visit today[protected] morning by 10.00am. He checked my laptop and he said there is problem with the hard disc. He said he will service and fix the new hard disc. I dint allow him to do that because it’s not even a month so I told him to replace a new laptop he told me to contact the customer service. I called up customer service more than five times they put my call on hold and they disconnected my call. No proper Response, Poor customer service. Kindly help me with this As soon as possible Tanks MY contact number is[protected]

infact i have the same model INSPIRON 14R and i am facing same problem.. dell will change my motherbord and HDD tomorrow. but i want to replace my laptop. because i am facing this problem from very 1st day..

Me too recently suffered from dell like this. I have cancelled the order and waiting for the refund.

Dell / Inspiron 15R — Not giving the working Laptop

Dear Sir,

This in reference to the customer harassment in Dell.
I ordered (Order No: [protected]) Dell Laptop (Model - Inspiron 15R) on 21-June-2010 and paid the billed amount of 37,800/-.
After the payment, they sent Laptop on 29-June-2010. When i tried to start i was unable to start the system.

So in reference to this problem i contacted Dell customer care for replacement (Dell Service Tag No: 43J46BS) on 02-July-2010. And i have returned the Laptop on 16-July-2010.


From 16-July-2010, i am waiting for the resolution and i have contacted to them so many times. But every time they try to avoid request. I have done this investment from my whole year saving. Now its really painful that even after paying the billed amount i am not having the Laptop.

So i am requesting you to please provide me guidance or help me in this situation.

I am eagerly waiting for your positive reply.


Thanks,
Syed Shakeel Ahmed

Dell India is making its customers fool and making money out of poor people.It is height of irresponsibility on the part of company that even after passing of 3 months during the warranty period it is giving false assurance to its customers.I have purchased dell inspiron 15R laptop mod no S560805 dt 17.07.10 in name of swati salarpuria and to my great surprise its DVD went out of order on 18.07.10 and i have registered complaint on 19.07.10 with service tag no JNN76BS & complaint NO 4413778.But even after passing of 20 days company was not able to replace my DVD drive so i have changed my request to WUR but company is only cheating me and giving only false assurances.Meanwhile my business interest suffered grealty due to problem with DVD drive that also for such a long period of 3 months which is not accepable my any standards and also during warranty period. My current complaint no is 5368220,

DELL INDIA — Pls Help....

I have purchsed laptop on 11 september 2010,after two dats laptop got problem & it got hanged. after contacted with Dell Techniocal support they told me that problem with Hard disk so they will replace that.
On 25 th september Dell engineer visited at my home He Replace Hard disk & DVD drive but due to Unavailibility of Operating System Disk i could not checked Laptop at that time,
so again i booked complaint for OS Cd. after 15 days later i got OS Cd but still laptop not working, On 8 octomber 2010 I gain called customer care & spoken with Dell Technical Support. & I asked about Replacement of my sysytem.
On 8/10/2010 they promise to give me replacement of whole system.
Today is 18/11/2010.
but i'm not received any replacement.
such poor service of Dell

Pls Help


Bhushan
[protected]

sir last 10days before i purchsed a dell laptop with config of 3gb ram
320gb hardisk i3 processor the cost of 36500 but i orderd dell inspiran 15r with 512 graphic card and 4gb ram I asked about Replacement of my sysytem.
but he was not taking back is there any provision to change my laptop

MY LAPTOP XPS 15 MICORSOFT OFFIC 2010 ASKING PRODECT KEY & PRODECTKEY NO GIVEN BACK SIDE OF LEPTOP IS NOT EXPETING KE IS 4H9FM-X9MCW-9MCW-9BRGH-K4DMH-28VY9

to change Key board

Key board No KB212-B CN-OGY81R-71581 22L-00AM-A02 DP/N OGY81R

Hard disk failure & CD drive failure

i have purchased a desktop 2 months back, it is sorry to say that within two months Hard disk & CD drive becomes failure. what can i do .

some hardware and software

Some problems in hardware like function keys, and problems in software like graphics card. Slow process after formet the computer.

Laptops warranty update

There is issue about my laptops warrenty update.
I bought laptop last year in august from authorusied outlet of dell.
I get 1 year warranty on it but somehow they did not update my warranty.
Now there is some problem wid laptops screen.
Its been 12 to 14 days i have submitted laptop but they cant go further cz of warrenty update.

Hello I received DOA letter.what to do next.The exchange team nothing informed me.Also it has validity 7 days.

The company authorised dealer has cheated by giving me duplicate windows Xp ....
in the original configuration on company website there ios genuine windows vista..the dealer has charged for original windows but not provided that..

I AM ALSO FACING THE SAME PROBLEM, NOBODY IS LISTENING TO ME FROM DELL

my touchpad is not responding on double click .

Dell laptop -inspiron — cheating by the dealer of Dell laptop

dear sir/madam,
I am cheated by a dealer of Dell who took away Rs 4000 on pretext of repairing it. Now he does not give me my laptop back. He is not giving Rs 4000 also which I gave him as advance to carry out repair job.
I wrote to "dell" many a times but there is no response.
Please help.
Regards!
jainendra H.Dwivedi
Cell[protected]

DELL Authorized — Cheated

They have changed my battery while i am giving it for service in dell Authorized dealer itself in chennai.
Every thing is working for only one year,so dont prefer dell laptop ever.
Chennai
Tamilnadu

HI,
this guy (Amit) is the cheat and fake laptop provider which are registered in USA already and sells in India by smuggling. it dont carry any india warranty even if you call the dell showroom.plzz dont buy it from this shop. they use dell banners for their advertisement. they cheat customer by telling themselves as authorized dell dealer. you wont get any warranty from dell if you buy from him. he even replaces parts if you give them for repair. the dell showroom dont take any responsibily for this.

lets join our hands and protest outside his shop with banners so as to make aware about this anti social elements in our society.

lets see who are involved in this racket. i heard even local dell dealers are involved and police don't take action against such racket.

the shop details are as follows;

Intelenet Infotech,
shop No. 37/ 42,
Shiv Center sec-17,
Arenza corner, vashi,
Navi Mumbai, Maharashtra India.

DELL — background music

I've taken airtel internet connection very recently, in it backgroung music is going on, please tell me how to stop it...