Dell India Complaints & Reviews

since last two months i am complaining about my laptop's errors and the problems which i am facing.
but the authorities are not solving my problems!
my laptop is still in the warrenty period.
my charger is not charging my laptop and i have to borrow it from my friend everyday and have to charge it. i am am facing many problems but no one is ready to solve my problems.
Case ID: 4430123
Case No:6808782

hello,

This is rutvik here, i am using dell INSPIRON 6400 from past 5 years and hadnt had a single problem untill recently the display of the laptop is not working. I had connected it to the projector at college to give a seminar there it didnt work, later the display was working only in LCD mode. but i switched off the laptop and again switched it on and was working fine for couple of days. After that the display is completly gone and i have to press LCD/CRT function key to get the display, which is very dim and even i am not able to adjust the brightness of the screen. also the screen come only 3/4th of the full display. please kindly recommend what i need to do for the this problem.

thank you

1. I purchased a Dell brand STUDIO-15 Laptop in the month of September 2009, Tag No. 22TY3BS. In Oct 2010, one day the battery of my laptop suddenly quits off. Before it stopped working completely it used to give me about 2.5 hours of backup. From the month of Oct 2010, the battery does not charge when connected to the system with the AC adapter. The system will only function with the AC adapter attached. The system will not function on battery alone.

2. As the warranty was only for 1 year, so nobody at Dell (Call Center and all serice stations) is actually listening. They only have one standard statement, "If it is out of Warranty, You have to buy a new battery).

3. In few of the forums I saw that lots of customers had similar complaint with this series of Dell Laptops. I doubt like others if they have pre-programmed that the battery will stop working after the warranty of 1 year gets expired. Obviously Dell does not sell laptops saying that the Battery will not last for even 2 years. It is not about Warranty not active, but the real issue is the product has to function properly even after warranty. Nobody would buy a laptop if we need to invest on battery every 14-16 months.

I have online purchased my 2nd dell laptop in Nov'2010. From the starting only it's battery backup has been very poor, nearly 1hr in a 6cell lithium battery. I contacted dell & then one battery was replaced but the battery backup is still very poor which is again 1hr nearly.

I am fed up with this battery problem kindly replace a good battery this time.

the following is the information of my dell inspiron laptop:

Service Tax No: AABCD8893LST001
CST REG NO: 800351 dated 25/11/04
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
Customer No:[protected]
Order Date: 02/11/2010
Dell Order No:[protected]


Regards:
Dr. Nishant Jain

while selling me the there complete cover warranty they called me everyday for 2 weeks, now when laptop need to avail this service DELL is not responding to my complaints from almost 1 month,

where as the complete cover warranty given by DELL say problems will be addressed next working day,

after long holds over customer care numbers , all representatives behaves like they are very sorry for the trouble but actually they are not.

all my travel plans are held up just because dell is not doing its job and for what they have charged abnoxious amount for laptop insurance.

my complain reference no are:[protected], 6910464, and so many informal commitments by dell.

i HAVE PURCHASED A DELL LAPTOP, MODEL 5010 INSPIRON ,CORE i3 PROCESSOR,,AUGEST2010
but i can not run any application, software on this laptop
i have contact my dealer but he misbehaved me
i complainte many times but no solution
DELL COMpANY DOES NOT GIVE GURANTTEE
i suggest the people they NEVER PURCHASE DELL LAPTOPS
NEVER NEVER NEVER PURCHASE DELL LAPTOPS
NEVER NEVER PURCHASE DELL LAPTOPS
NEVER NEVER PURCHASE DELL LAPTOPS
NEVER NEVER PURCHASE DELL LAPTOPS
NEVER

i bought my laptop in month of December 2010. the very next day its hard disk crashed and the system was at service center for more than two weeks. after a few days its USB ports were not working. hence motherboard was replaced. after a few months again its hard disk was having problem and it was replaced.
from december to april within 5 months i went through three replacements. i asked them to replace the system but they say that they don't have this provision.

I paid the money for extension of warranty 20 days back till now warranty has not been extended and also i have given the compalint for replacement of bazel .I haven't received the response from the dell representative. I also send the broken pics of bazel to the representative . i have received a call last week friday they said that they will inform me by monday and also said that the warranty will be extended by monday and it will be updated in the dell official website. I checked the website it hasn't extended although i payed tha money 20 days back. I paid the money for the complete cover

System Service Tag :CNJF3BS

Respectable Sir,
I have a Dell laptop with 3 year's warranty. the model no.1014 (Dell Vospro)
and the serial no.B96TBN1.

I have some problem with my hard disk so I went to the service centre but
they denied to repair it because there is fine scratch on back body. They
said "it is body break and your warranty is invalid now."

Actually it is a miner scratch near a screw made by them with a screwdriver.

Please help me what can I do now?

Rachit Soni
Kadi (Gujarat)
Mobile: [protected]
E-mail: [protected]@hotmail.com

Dear sir ;

I am shankar pd singh posting this complient from At+po-maudah chatur,Anchal+ps-patepur(vaishali), .We have a Dell Laptop which had brought reacentaly it had also completed the warrenty period . My laptop had a problem that its some kay bootan are not work proprly, so it is inconvinent to use .I need the onsite service to resolve this problem.pls note Laptop detail : purchase dealer name-NEW THE WINTEK'S COMPUTER.Add-sp verma road,krishna building,opp shaket tower,patna 800001.Modal- vestro 1014. Service Tag no- 30JFDN1, purchase DATE-27/11/2010. Pls not my alternet number [protected],[protected]

so pls solve my problem

Hello,

this is to draw everyones attention to the horrible buying experience of dell and bad customer service of dell.

i ordered an xps laptop on 4th of april.
i transferred money on 4th april.

dell staff named ravi paul ([protected]@dell.com) assisted me in order and told me that maximum delivery time will be 10 days. I told him that i will be leaving city soon, so make sure he takes order only if it can be delivered. He told yeah sure and i placed order.

Manufacturing build was complete on 11th april.
after that all troubles started.

there was no shipping from factory. I called up dell customer staff ravi paul and he lied to me that every thing is fine and the product will be delivered max by 17th april. I called again customer care, first of all, they keep on transferring my call to some xyz department and no1 has clue of who will assist.
simply they ask order number and personal details and give you a case number (who no one cares!).

i emailed customer care at address on dell support page and yet no response.

then i again called up and some "aruna" named staff talked.Again same old thing, they have no clue what is going on in the factory or what is status.They say same old thing again and again that the manufacturing is completed and will take 1 day for custom clearance and shipped to me in next 24 hours!.

i called up yet again and i got new type of excuse now, that there is some software issues and laptop is being checked ( see how hopeless customer care tells lies).


today is 20th april and still my laptop has not been delivered to me.

I even asked for refund but the people are not refunding my money saying that they will cut some money even if they refund. When i ask for refund ther say lie that product is already shipped.

i again talked to some senior staff (transferred by customer care) and she told i will cordinate with factory and tell you within one hour, But againno response till yet!!!]

i have given up my hope and frustation and will be leaving city on 23rd.
No one is replying my emails now.
i am always told that everything is cleared and product will be shipped soon.
i dont know what will happen to laptop and all and i am going to file case against dell if my laptop is misplaced.

i have faced mental stress and harassment during whole experience and will warn everyone never to buy from dell.Buy from retail outlet and go for hp sony etc trusted companies.

Mohit Gupta
order no:[protected]

Dell laptop XPS M1210 Tag no : 9YWQN2J

This is to bring to your attention on the above laptop, the negligence and poor assistance I have had from Dell India which ended up in not enabling to use my laptop to any degree of satisfaction and bearing huge costs which evidently is due to mis-information provided to me and due to the poor co-ordination of the Dell team in India.

I am appending below the summary of the transactions from 2007. This laptop was purchased in Dubai on 11th March 2007 and soon after I got back to India in April 2007, I started having problems with the laptop. It would not start up ending up with some blue screens, which I expected were due to virus. I reported the fault to Dell India, but was asked to get the tag transferred to India and further was told that the machine would not be attended unless I purchased a warranty cover from India after the tag transfer was done. The reason I was told was that the machine only has a local warranty in Dubai.

I am copying and pasting all the communication I had with Dell India and you may see very clearly the information provided was wrong and service provided was unacceptable. I had no way in which I could get the laptop attended until I moved to Australia when Dell australia told me that laptops do have international warranty and only desktops do not have international warranty.

The problem was recently taken up again with Dell India after paying a huge amount for replacing defective parts and for warranty extension, while the defect was developed well within the warranty period, infact within one month of purchasing the laptop.

I therefore require a full compensation of the amount I paid as repair cost and warranty extension and a replacement of the laptop with a new latest laptop (as the laptop XPS M1210 was one of the latest in Dell series at that time) with fresh warranty cover.

Looking forward for a prompt action.


The messages copied and pasted -

I am attaching herewith by copying and pasting the correspondence w.e.f April 2007 (Laptop was purchased in March 2007) and highlighting the respective areas. It is numbered from 1 - 4 and the relevant complaint concerns to no.4.

You may see the reply which clearly mentions warranty is not covered in India and it needs to be purchased from Dell India. It mentions about only transferring the tag which can be done 'without any costs'.


1


· RE: Case ID: 633955 E-mail Customer Care #AutoReply# (KMM2957691I23241L0KM)‏
[protected]
Reply ▼
dell service
·

dell service
[protected]@dell.com
·
To [protected]@hotmail.com
From:

India_Care_HSB ([protected]@dell.com)
Sent:

10 April 2007 01:28AM
To:

[protected]@hotmail.com ([protected]@hotmail.com)


***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT -- DO NOT REPLY***

Dear Customer,

Thank you for contacting Dell Customer Support.

Your mail has been received. On account of Good Friday we will are closed on Friday, 6th April 2007. We will return on 9th April 2007 and will revert to you at the earliest.

We assure you the best of our services.

Website: http://support.ap.dell.com/support/topics/topic.aspx/ap/shared/support/en/custom...⇄

Warm regards,


Dell Customer Support

Note: Please do not reply to this message as this is a computer generated auto response.





2
· Dell laptop‏
[protected]
Reply ▼
aesmenon
To [protected]@Dell.com
From:

aesmenon ([protected]@hotmail.com)
Sent:

10 April 2007 01:32AM
To:

[protected]@Dell.com


Had purchased Dell Laptop XPSM1210 2.0 GHZ comp no.[protected] on 11 march 2007. On reaching home in India , system unable to boot. Pls advise nearest service center to Calicut in India nd warranty service details.

Regards
Sudhakaran

3
· Re: E-mail Customer Care (KMM2990475I23241L0KM)‏
[protected]
Reply ▼
dell service
·

dell service
[protected]@dell.com
·
To sudhakaran achazhiyath edathil
From:

India_Care_HSB ([protected]@dell.com)
Sent:

16 April 2007 07:50AM
To:

sudhakaran achazhiyath edathil ([protected]@hotmail.com)


Dear Customer,

Thank you for contacting Dell Customer Care via e-mail. We understand you have a technical issue with your system that needs to be addressed. In order to avail appropriate technical assistance, please visit the following web page to contact technical support through Phone, Chat or Email.

http://supportapj.dell.com/support/topics/topic.aspx/ap/shared/support/dellcare/...⇄

Regards,

Anuradha Manjunath

Original Message Follows:
[protected]----
Had purchased this laptop on[protected] at Dubai. A few days later the
computer would not start boot up. Windows XP screen starts up and hangs up
with a blank screen. Please advise action required. Believe virus attack??

Best regards
Sudhakaran.


From: India_Care_HSB <[protected]@dell.com>
To: sudhakaran achazhiyath edathil <[protected]@hotmail.com>
Subject: Re: E-mail Customer Care (KMM2977854I23241L0KM)
Date: Fri, 13 Apr 2007 13:26:07 +0800 (SGT)

Sir,

Thank you for the details, I request you to kindly mention your concern to
take this issue forward.

Incase if you have any technical issue I requst you to log on to the link
given below.

http://supportapj.dell.com/support/topics/topic.aspx/ap/shared/support/dellcare/...⇄

Regards
Anuradha

Original Message Follows:
[protected]----
Dear Ms.Anuradha,

Pls note the SERVICE TAG NO. IS 9YWQN2J

EXPRESS SERVICE CODE IS[protected]

Thanks and best regards
Sudhakaran.


From: India_Care_HSB <[protected]@dell.com>
To: sudhakaran achazhiyath edathil <[protected]@hotmail.com>
Subject: Re: E-mail Customer Care (KMM2965985I23241L0KM)
Date: Wed, 11 Apr 2007 13:27:28 +0800 (SGT)

Dear Mr. Sudhakaran,

The order number you would have recieved at the timee of placing the order
or if you have you have Dell Customer ID you can provide the same to me.

Service tag is 7 digit alpha numeric number, if it is laptop it will be at
the bottom of your system, if it is a desktop it will be behind the CPU.

Regards
Anuradha
Original Message Follows:
[protected]----

Have no knowledge of order number or system service tag number. Where do you
get this info. Only number i have is the computer number as in the billing
invoice. Please advise.

Best regards
Sudhakaran.

From: India_Care_HSB <[protected]@dell.com>
To: "[protected]@hotmail.com" <[protected]@hotmail.com>
Subject: Re: E-mail Customer Care (KMM2958936I23241L0KM)
Date: Tue, 10 Apr 2007 12:30:34 +0800 (SGT)

Dear Mr. Sudhakaran,

Thank you for reaching Dell India customer care

This is with regard to the mail below, I request you to provide us your Dell
Order number or the system service tag number to take this case forward.

I also request you to kindly mention your concern.

Assuring our best services

Warm Regards
Anuradha Manjunath

Original Message Follows:
[protected]----
The following customer has requested access to the Dell Community on E-mail
Customer Care:
Issue Category: General
FirstName: achazhiyath
LastName: sudhakaran
EmailAddress: [protected]@hotmail.com
Confirm Email Address: [protected]@hotmail.com
Current Phone:[protected]
Account Number:
Case Number:
Order Number:
Additional Info: computer no.[protected]
This requested was submitted from Dell's Support site on 4/9/2007 8:25:58 PM

_________________________________________________________________







4
· RE: India-Online Warranty Extension/Upgrade Form‏
[protected]
Reply ▼
[protected]@Dell.com
· [protected]@Dell.com
·
To [protected]@hotmail.com
From:

[protected]@Dell.com
Sent:

04 May 2007 12:26PM
To:

[protected]@hotmail.com



Attachments, pictures and links in this message have been blocked for your safety.
Show content | Always show content from [protected]@Dell.com

Dear Sir,

The Dell system with service tag 9YWQN2J is not showing in the India
database because of the system being purchased outside India.

Please get the tag transferred to the India database by following the
below URL link.

http://www.dell.com/content/topics/reftopic.aspx/pub/ccare/transfer_intl
?c=us&cs=19&l=en&s=dhs.

Please fill up the required details and put NA for fields you are not
sure.

Once submitted you will get a confirmation mail from Dell in 2-3 working
days and a new service tag.

Please contact me at the below mentioned number for any clarification/s.


Note: The warranty will not get transferred since the warranty what you
have a local warranty. You need to buy new warranty in India once the
tag will get transferred.
Thank you kindly.


Regards,
Nusrath Sarfaraz
Dell India Private Limited
Divyashree Greens, Ground Floor
# 12/1, 12/1A,13/1A, Challaghatta Village
Varthur Hobli, Airport Inner Ring Road
Bangalore - 560 071.
Office (Direct[protected]
Toll Free[protected] Extn:8584
Fax[protected]
email - [protected]@dell.com
website - www.dell.co.in

For Tech Support Call:[protected]
For Customer Care/Delivery Status Call:[protected]
For Sales Call:[protected] press 3 dial 8584

Business Hours : Monday to Friday ( 9 am to 6 pm )
Email Dell - Online Warranty Information

Information as keyed in by customer
[protected][protected]

1. Country/Region : India
2. Product Of Interest : Notebook
3. Type O[censored]se : Home or Home Office

4. First Name : achazhiyath
5. Last Name : sudhakaran
6. Company Name :

7. Email : [protected]@hotmail.com
8. Phone : 2374089
9. Service Tag : 9YWQN2J
10. Enquire about our latest products & services? : No


11. More Info :
TRANSFER WARRANTY TO INDIA REGION AS SAME WAS PURCHASED AT DUBAI UNDER
LOCAL WARRANTY AS UNDERSTOOD FROM YOU.


Kind regards
Sudhakaran.

I purchased a Laptop from Dell India in April 2010 bearing service tag F8TK6H1 and after some time i observed a dot on the screen of laptop i contacted the local dealer and informed him about the same who in turn assured me that this is nothing and after six months or so battery of the laptop started giving less back up,I again contacted the dealer and informed him about back up problem of the battery of the laptop who advised me to keep the battery on charge for 12 hours and assured me that if the problem continued still then I should lodge a complaint with Dell India and also gave me the toll free no.of the company I tried the same and informed them about both the problems and they were cordial enough and told me to contact their Grievance Cell giving me the e-mail address of the Cell. I was very happy to see their promptness and e-mailed my complaint to [protected]@dell.com and waited for more than a week but they did not acknowledge my complaint after some time i again mailed my request to the same e-mail address but no acknowledgement was received by me and got disappointed.Now I humbly request your good offices to look in to the matter and justfully present my complaint to Dell India so that my complaint is acceded to.

Thank you and I remain

Yours Sincerely

Shaukat Ahmad Quadri
34 - Rehmat Abad, Hyder Pora
Srinagar - 190014
Kashmir ( J&K )

Dear Sir,

I have bought my Lap top at Jan 2011, in these three and half months, more than Past TWO and Half months I am facing the issues with My DELL laptop like “BATTERY IS NOT WITHSTAND FOR MORE THAN 30 TO 40 MINUTES AND PEN DRIVE PORTS ARE NOT WORKING PROPERLY AND SYTEM GETTING OVERHEAT AND SYSTEM AUTOMATICALLY GETTING SWITCHED OFF AND SWITCHED ON AND SYSTEM HANGING”, etc.

I am facing these many issues, for that I have contacted dell service for past TWO and Half months. They are keep on changing my laptop parts only (Motherboard Second time and Battery Fourth time and some other parts that for I am facing the problems in Pen Drive port and overheat and automatically system getting switched off and switched on) but it not at all giving any improvement. Instead of that it keeps on increasing my problems one by one so I am fully dissatisfied and fed up with DELL LAPTOP. Actually I bought my laptop for my PROJECT USE but I am unable to use the laptop for what purpose I have bought (my studies purpose). My Laptop is sitting ideally in my home. I don’t know what to do. From Dell side I am not getting any problem resolved solution. They are doing experiment with my system and they are manipulating the things and keep on changing the parts only, if DELL keeps on doing like this how my laptop will be fit for long-term?? I am not buying for one year purpose I bought for my own personal use I have spent around Rs 39000 for this laptop but I fell very badly about the dell service.
Just check how many times I have made a call to customer service but there is no use in that. They are simply manipulating and sayings do this that etc. Every time they are giving assurance, if you will facing the same problem again we will replace the system but still now I did not get new system and my problems also not yet resolved instead of that the problem keeps on increasing one by one. Last time they have taken the new system request, after two days they said your request has rejected. I don’t know whats going on. I am fully dissatisfied with DELL. I believed dell is good that’s why I have bought it and I have recommend to my friends also but now it’s totally in the opposite side.
Please do the needful.

My Dell Laptop service tag number is 3X7D7BS.

Respected Sir,

I am working as an ASSISTANT ENGINEER - CIVIL for TATA CONSULTING ENGINEERS LTD. I work at TPS II EXPN, NLC, Neyveli. Last Sunday (17-April-2011), I was to travel in the KSRTC VOLVO bus 2132 BNGNYV, from Bangalore to neyveli from shanti nagar bus stand. I boarded the bus, put my laptop bag and luggage bag in the luggage carrier overhead to my seat no 2. Unfortunately after 2 minute my laptop bag was found missing when i searched for my travel ticket to show to the bus conductor. I asked the persons in the bus about my bag. They said later that one boy around 22 years lean and with spectacles old had took the bag and was searching something. since i was sitting right in the front sear, i guess he operated from behind. later i called up on my cousin and went to the Police Station to complaint about this. But the police men (Sub Inspector) said it is your thing you have to keep it safely. Because of you people the theft has been increasing, just go to the station in the city and give a complaint. You cant complaint here. It is not our duty to get your complaint. This was his reply. And he somehow accepted my complaint. I kindly request you to please find my laptop and hand over it to me. I have lot of data including my work related files, confidential files in the laptop. I will be very thankful if you do this needful. Thanking You.

Things that were in my bag which was stolen

1. DELL XPS laptop - tag - 4L6L7BS, driver discs.
2. Reliance Netconnect Broadband plus - Data Card (Number - [protected])
3. 2gb, 4gb and 8gb transcend pendrives
4. My seiko make spectacles and Contact lenses.
5. reebok sunglasses
6. Mobile Chargers
7. Laptop Adapter, HDMI cable and Mouse
8. HDFC account welcome kit containing cheque book, account number, debit card pin, telephone banking pin, and transaction passwords
9. Company ID card - employee no - 104853 ; Company - TATA CONSULTING ENGINEERS LTD.
10.

Respected sir,
I have complain about my dell laptop 15 R model 1510 that it shut down automatically after using 2-3 hours daily. It is everyday shut down and my work is pospone because when it automatically shut down and I try to turn on it but it failed to turn on so i couldnot work for longer so please help me on my email id priyank.shah.[protected]@gmail.com.
I hav also one more problem related to laptop that when i turn on my laptop it shows that your disc has been cancelled checking . why it comes i dont know so please help me give the solution for both above asked question
thank you
priyank shah

Respected Sir,

I am using DELL laptop model Inspiron N 5010. My service tag number is 6VWL6BS. I am facing problem with battery's low backup (only about 15 mins.) and in excess heat flow from laptop. Laptop is in warranty till November 17th, 2011. Though they are not replacing my damaged parts. So please take strict legal actions as soon as possible. I am student of Computer Engineering and as a student I use laptop for my study work and can't tolerate more for this issue. I am trying to log the complain in DELL service center[protected] for a fortnight but they are not logging the complaint and doing wrong excuses. I think this is not fair as they are previously giving us guarantee that they will provide the best service after taking their products.

Hope for doing my favor and taking actions.

Regards,
Nishith Joshi,
B.E. C.E.,
Gandhinagar 382030.

THE MANAGER
DELL INDIA PVT LTD
ivyasree Greens,Ground flr.S.No.12/1 12/2AChallaghatta Village
Karnataka
SUB-complain about miss aparna(dell xps tech support team)
sir,
it is very painful to inform you that you tech support miss aparna misbehave with me yesterday.sir i did like the way of talking she is using,yesterday i passed from a bad time,so i request you to please tell her to improve her bihaviour and she should apologize for the same.so i requested you to please go through the case and do the needful for me.
waiting for positive response

with regard
mithilesh ranjan

My name is Nithin Lukose. I have purchased dell inspiron laptop 5010 on 27/05/2010. I have purchased windows 7 operating system also. But i didn't get the cd with laptop. Further I made an inquiry and customer care of dell asked me to pay RS 300 to HDFC [protected] through RTGS from my account in SBI.The reference number is H[protected] on 24 th of February. I inquired about the delivery status many times to dell customer care but they didn't respond sincerely It is a kind of harassing a customer that I have to go after the company to get my deserved product. I request to take necessary action to get my complaint solved.

sir
my name is shiv shanker suryawanshi. my institute has purchased 20 laptop from your company.
and someone has stolen my laptop. i need MAC ddress n other essential details that can help me to trace my laptop. and i also request you to please try to trace out my laptop and help me in search of my laptop. my laptop details is

LOCATION: BHUBANESWAR
DATE : 02/04/2011
MPODEL : DELL VOSTRO 1015
DELLP/N :0H018J
: CN-0H018J[protected]P-02R8
THREE MORE CODE ARE GIVEN ON MY ENVELOPE THAT ARE AS FOLLOWS
:HDZM1020010
:REV3J

my email id is [protected]@gmail.com
mob no. [protected]
please send me the MAC address of my laptop if possible by these details.
or suggest me how i can track my laptop.
i believe in your services and aspect that you will take it as a responsibility and you will help me for future relation.
if you got any information regarding my laptop please make a call or mail me.
i hope i will get a positive response from your side.

thanks