Dell India Complaints & Reviews

Dell is not refunding my money since i have esclated this to dell country head.
dell is forcing me to keep this unsealed package with me , however I am not intrested to keep this gadgets and requested them to manufactured a new laptop else refund my money .

Now only I am looking to refund my money and dont want to purchase laptop from dell in future as well .
this company does fraud and never care there customer .

Below is the summary of my issue ,

I had great faith on dell product and there services before purchasing dell laptop. In this competitive market customer satisfaction is big thing.

I purchased dell laptop Inspiron 15 R on 25/05/2011 , the ordered no is[protected].

My laptop J6RMXP1 delivered to me yesterday where I found that laptop package sealed was void , I asked the courier boy and inquired why it opened before handover to me but he was answered less .

Then I called dell infront of him and briefed history to agent , I told him as per rule I am not accepting it as it could be mishandled or purity of parts is big question to me .

I have put my hard earned money to purchase this laptop and it’s my right to get my laptop with genuine parts .

Since this incident happen to me I lost faith on dell and a big questioned is on there services . dell was trying to convinced me to accept the product as they said to me that blue dart (courier company ) reported the incident that packaging sealed is void on laptop .



I have rejected to accept the laptop as sealed was void before handover to me by courier boy . As per dell company itself mentioned on the seal " If find VOID Pls dont accept it " , customer care agent requested me to first accept but when i told them legal expect then they said yes you can reject this and i will request to deliver new manufactured Laptop from company .



My points are :---



I need new manufactured laptop from dell , that’s all . pls don’t waste my or your time to request me to keep the same laptop or validate this in factory for quality check .

Sorry I am strictly oppose to this , kindly deliver new manufactured laptop to me or I shall go to consumer court against this issue .

Dear sir/Madam,
I have to complain about my laptop. So i have become totally disappointed with laptop and with the service from Dell Service Centre. Here i m describing my all situations...
I bought my laptop from DELL INDIA PVT. LTD. by making an order online and they delivered it at my diclared destination on 08/03/2011. Till 20 days, i operated it perfectly but after it, a technical problem occured in my laptop (PROBLEM: when i operate any function on it after some time the whole screen becomes totally black and the system makes sound). In the end of the march, i complaint to the DELL TECHNICAL SUPPORT about the technical problem and i asked them to replace it but they said that after diagnosting, we will take action and finally they decided to change HARD DISC. An engineer came from dell centre on 07/04/2011 and changed HD of my laptop. But after one week i still had the same problem again with my laptop and there was no satisfaction at all. During this session, i was preparing my exams so i had a lots of problem and i couldn't study at all. Now again i tried to call to the DELL TECHNICALL SUPPORT to complain and they were disconnecting my call so many times. But finally a person handle my call and i told my all situations again, i said again that person to replace my laptop but he denied and said "your laptop could be replaced within one month from the due date." (here i want to clarify to you that i m not responsible because in the fist complain i had already told them to replace my laptop.) and regarding the second complain, they changed the KEYPAD and HARD DISC of my laptop on 26/04/2011. But after the next three days, still the same problem occured with my laptop. now it was beyond the extreme limit of my patience. after this third event, i didn't make a call to the DELL TECHNICAL SUPPORT due to my B.TECH exams. so now, i think that there is no benefit to call dell service centre.
So this is all about my situation. Now i request you to take an action against this problem and i want my laptop replaced any how.

I am giving all details below.

company name: DELL INDIA PVT. LTD.
Registered Office:
Divyashree Greens,Ground Floor,
12/1,12/2A,13/1A,Challaghatta Village,
Varthur Hobli,Bangalore South,
Karnataka.
website: www.dell.co.in
Company Tin No.: [protected]

My Laptop Purchasing Bill Detail:
Invoice No: [protected]
Customer No: [protected]
Dell Order No: [protected]
Quotation No: 24704463/2
Sales-Person: Shetty Mahendra


Please, kindly inform me regarding this as soon as possible. For any enquiry feel free to call or mail me any time.

Thanking You.



FROM:
ARPIT GOEL
MEERUT,U.P.,INDIA
MOB NO. [protected], [protected]
email id : [protected]@gmail.com

battery back up of my DELL inspiron 15R n5010 LAPTOP is very poor. apprx max be 1 hour
when i called to DELL customer care, then their representative say that " it is normal,"
if backup of battery is 1 hour then why Company mention 4 hour backup in menu while purchasing laptop's.
when i ask about the battery replacement under warranty , then DELL customer care''s representative say that its warranty is over...

Bhawani sharma
M.Sc. (Computer Science)
Now Student of M.Tech
Punjabi University,
Patiala, punjab

sir
i have dell laptop ( vostro 1014 ) and it is facing the problem regarding charging. and my contct no. is [protected] .

The reason why people buy dell laptops is support incase of issue,

Nowadays that too not good, It is damn bad,

Dont buy Dell Laptop ! Dont buy dell laptop !

one of my keyboard key is not working, i called the support of dell using this toll free no,[protected].

dell support team asking me to pay to get the premium warranty, & i said no , they gave me a list of softwares to install, though i am in costly 3g plan i downloaded , softwares and checked still no use, and they simply told this problem comes under the external warranty, not under the normal warranty,,

Dear All,
I taken the Dell Laptop of INSPIRON -14 N4010, Service Tag Number-F27T7BS,

Warranty Details:-
Next Business Day response DELL [protected] [protected] 211

Purchases by - Bhaskar Kavi
Contact Details - [protected]
Email - [protected]@gmail.com

Problem - DVD player , Touch Pad Not Working Correctly...

I taken a Laptop on 23-12-10 delivered on 1-1-11,

I got problem with Hardware's like DVD specially & Touch pad on[protected]:44:27...
i objection replacing of DVD of assembly DVD part boz of not working...

&1) again i got same problem on that Hardware's specially DVD & Touch Pad on 26-5-11...
2)Max Heat is coming...

Please arrange to replace the defect Parts as soon as possible...

sir ,i ordered new lap on 24th may 2011(purchase ID:[protected],Service tag:804ZRP1) in US .now i got this lap on 24th may 2011. after 2 days of my delivery .my lap is not working properly .i mean wen i turn on my power button there is no display at all .as i attempted to install N5110-A05 driver and aborted that setup by task manager then the system got hang up so i restarted my lap from then onwards as power button is swictched on ,no display in screen and in harddrive there is no flashing even .so i kindly request u to solve this problem as soon as possible it is very very important for me........

I am Alok using Dell laptop model no. is vostro 1088, our system is hang suddenly and no any key are working then directly shut down the computer and again start. this problem is frequently appear. I was contact dell customer representative, they send me bios setting , I installed new bios but problem is as it. Again I send mail to customer care representative but no response from Dell side.....Our Laptop under warranty period. Please take immediate and necessary action please.

Thanking you

Best Regards,
Alok kumar
Ph- [protected]

Respected sir,
I had purchased an 8GB kingstone pen drive designed for dell one month back
which is not been recognized by any of the computers & i even lost its warranty
card so, please help me in repairing the device, please send me dell call center's
no.

recently bought dell inspiron 1545 laptop how much time i need to charge battery?

I was purchase new laptop from dell. they are not given operating system disk but price included in list
Order Information


Internet Reference Number:
IN[protected]


Order Date: 19 March 2011
Dell Inspiron 15R Laptop
Inspiron 15R (N5010) Direct Base, Genuine Windows® 7 Home Premium 64bit (English) 1
Operating System Genuine Windows® 7 Home Premium 64bit (English)
[[protected]]
[[protected]]
[[protected]]
[[protected]]

sir,
i have given an adaptor , which is under warranty for replacement, but continously they are extending the due date of receiving. i have submitted my product on 5th April , 2011 and i have not received yet...
its a clear case of cheating... i have given the details below....
thanx
DETAILS[protected]
NAME----Gunjesh Gautam
PRODUCT--- DELL Adaptor
JOB NUMBER[protected]
PLACE OF SERVICE CENTRE[protected] KOLKATA

Dell Vostro new Laptop service tag: 4RCQBN1 (10 months old) Complaints - Poor Product Quality & Service Support from Dell India – unable to start / boot
1. I bought a Dell Inspiron laptop last year in India (Aug 2010) at Hyderabad.

2. The laptop stopped functioning (did not get start/boot) since 01 May 11, then i made several calls to tech support team but there is no response from them.

With the current situation I wrote numerous e-mails and also called to the Dell technical staff but was of no use. I even wasted several amount of time, money and peace of my mind . Every time I called the phone was getting picked up by an automated answering m/c I was charged but could not get anybody and the phone got automatically disconnected.


I had bought this laptop with the assurance of coverage of International warranty & service support from Dell and also considering it as one of the best companies offering world class products and services but it has miserably failed on the both the fronts:
1. Product Quality: I strongly believe that the piece delivered to me is a defective one right from the day one as same problem (did not get start/boot) I am facing in less than three months
2. Service Quality: is miserable and the staff response is just pathetic .



Regards,
Flt Lt K Sai Praveen
(India, New Delhi)

Dear Sir

I bought a Dell Laptop on 12th June'2010 from Fast Track Computing Limited, Chandigarh, an authorized dealer of Dell Laptops.
Service Tag: 48629M1

I brought it to Gurgaon, where I am currently residing. I faced some problems with my laptop and took it to Dell Service Center twice last year where it was duly repaired. On Saturday, 14th May , I visited the same service center again but I was informed that the laptop will not be repaired here as it was not a Indian Laptop but is bought from Thailand. I was told that I should ask the dealer to change it as it will not get repaired from anywhere in India according to the the changed policies of Dell.
I told the same to dealer who is refusing to do anything about it.

I request the company to please help me as I feel like a cheated customer who is not even getting service for the laptop I have paid for.

Thanking you in anticipation.

Priyanka Pardasani
Address: Room No 138, Change Masters
Management Development Institute,
Sukhrali Road
Sector 17
Gurgaon
Email id- [protected]@gmail.com

P.S- Please find attached the bill of the dealer from where laptop was bought.

DEAR SIR,

I BOUGHT A DELL INSPIRON 1464 LAPTOP ON 7th JUNE 2011.IT SERVICE TAG NUMBER IS 1QNK5BS. MY COMPLAINT IS THAT ITS CHARGER IS NOT WORING AT ALL AND IT IS STILL UNDER WARRANT.
THIS IS MY REQUEST YOU TO PLEASE KINDLY LOOK INTO THIS MATTER AS SOON AS POSSIBLE.
THANKING YOU IN ANTICIPATION
ISHANT VERMA

I don't know if it was my badluck that my laptop stopped booting or it was because i was having a Dell Studio 1558. I have been calling Dell support since past 3 days. And all they do is transfer me to n no. of people and then they disconnect the call knowing that when i would call again the same person would not pick the call. they're pretty smart. But is this Fair??? 3 days , laptop not working, so many calls to them, wasted hundreds of rupeees on just these STD calls and laptop is still under warrenty. They can't even send a technician over to my place and fix up the Issue.. This is in protest to DELL SUPPORT, that i won't be sitting silent. And this is jus tthe beginning..

Regards
Manuj Khurana
[protected]

since last two months i am complaining about my laptop's errors and the problems which i am facing.
but the authorities are not solving my problems!
my laptop is still in the warrenty period.
my charger is not charging my laptop and i have to borrow it from my friend everyday and have to charge it. i am am facing many problems but no one is ready to solve my problems.
Case ID: 4430123
Case No:6808782

hello,

This is rutvik here, i am using dell INSPIRON 6400 from past 5 years and hadnt had a single problem untill recently the display of the laptop is not working. I had connected it to the projector at college to give a seminar there it didnt work, later the display was working only in LCD mode. but i switched off the laptop and again switched it on and was working fine for couple of days. After that the display is completly gone and i have to press LCD/CRT function key to get the display, which is very dim and even i am not able to adjust the brightness of the screen. also the screen come only 3/4th of the full display. please kindly recommend what i need to do for the this problem.

thank you

1. I purchased a Dell brand STUDIO-15 Laptop in the month of September 2009, Tag No. 22TY3BS. In Oct 2010, one day the battery of my laptop suddenly quits off. Before it stopped working completely it used to give me about 2.5 hours of backup. From the month of Oct 2010, the battery does not charge when connected to the system with the AC adapter. The system will only function with the AC adapter attached. The system will not function on battery alone.

2. As the warranty was only for 1 year, so nobody at Dell (Call Center and all serice stations) is actually listening. They only have one standard statement, "If it is out of Warranty, You have to buy a new battery).

3. In few of the forums I saw that lots of customers had similar complaint with this series of Dell Laptops. I doubt like others if they have pre-programmed that the battery will stop working after the warranty of 1 year gets expired. Obviously Dell does not sell laptops saying that the Battery will not last for even 2 years. It is not about Warranty not active, but the real issue is the product has to function properly even after warranty. Nobody would buy a laptop if we need to invest on battery every 14-16 months.

I have online purchased my 2nd dell laptop in Nov'2010. From the starting only it's battery backup has been very poor, nearly 1hr in a 6cell lithium battery. I contacted dell & then one battery was replaced but the battery backup is still very poor which is again 1hr nearly.

I am fed up with this battery problem kindly replace a good battery this time.

the following is the information of my dell inspiron laptop:

Service Tax No: AABCD8893LST001
CST REG NO: 800351 dated 25/11/04
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
Customer No:[protected]
Order Date: 02/11/2010
Dell Order No:[protected]


Regards:
Dr. Nishant Jain