Dell India Complaints & Reviews

i bought a dell streak phone from delhi in may... now m at nagpur.. it has problem with sound.. no sound in calls.. cant talk therefore. i at DEll Service center, nagpur contacted the person and asked for replacement of handset due to this hardware problem. but i dont get proper response. i cant use the phone at all and facing acute problem.

Meetu agarwal
[protected]

Self had purchased Laptop from DELL with Service tag 4WKZ6BS. Laptop had laminations on the LCD display and the hinge locations.Suprisingly when laminations were removed after 4months of delivery it was observed that one of the hinges for the LCD screen is broken. The same was intimated to DELL customer care many times and they say that the laptop do not have hardware warranty and requesting me to pay extra money for their quality issue. Also laptop had issue of badsectors and laptop was getting heated very frequently. This issue was resolved by local service center during May-2011.
I am totally surprised and doubt about DELL that do they really have quality systems now......

Request your help to resolve the issue.

I bought Dell Inspiron 6 months ago, ordered it online from their HO located at Bangalore. Before buying the laptop , the sales person was going crazy following up with me & promised me a onsite service for a period of one year.

Within 6 months , my laptop started giving me a problem. Machine used to freeze up & fan started working very fast with a very loud noise . In this situation nothing works ( not even ctrl+ Alt+ Del) & i m left with no other option except switching off the machine from on/off button.

Dell Customer Care works only monday to friday ( 9am-6pm). So , practically they think that their products should be bought by housewives / unemployed people.

I called their Customer care at least 6 times.These people do not give their mobile numbers &say either call up on toll free number or send a email & they would call back.If you call up on centralized number you will have to explain ur problem to a new person every time you call.

I sent them a email 4 times , even then no one called back !!!

Pls note, They would also refuse to turn up at ur place for the service , stating that they will only give a remote assistance & will visit ur place in case a part needs to be replaced.

After fighting for long , when i found that nothng will happen i agreed but even then no one has called back till date.

Dell is the most pathetic product that you can ever think of buying. Their poducts start troubling you within 6 months & you would not get a After Sale Service also despite of being promised.

So , better beware before buying a Dell Product.

Ashima

[protected]@gmail.com

I have bought my dell studio 1558 on November 2010. After a month my turbo boost was stop working. Since i was busy with my studies, i didnt give much importance to tat. after tat when i contacted them , they told me to reinstall the drivers and OS too. i did it.. but still it didnt work. when i came back home on Holidays on JUNE 1. i contacted them. They were connecting to my Laptop through Internet, tried their best to resolve it.. my processor i5 450m has 2.4ghz normal mode and 2.[protected]@ turbo mode. i was contacting them daily and explain the problem each time. But atlast supervisor talk to me. They were trying to avoid this problem by saying tat it will work only when i installed heavy software. still now they did give the solution. i asked i have paid for tat laptop so tat they should replace it because i didnt get the required output. but they turn it down and cut the call. i need a solution for my laptop. It is still has warranty... they dont the value of the money! :'(

On 31st May 2011 I had complaint to dell call center about the problem in my laptop. My is complaint no
7098980 . I have called many a times in the call center but for no response , I have wasted Rs.500/- on my mobile bill simply to talk to the expert in their call center

Sir,
i would like to kindly bring to your notice that i purchased a Dell Inspiron 15R core i5 on october 2010. It was working fine untill a few months back when my system suddenly crashed. I turned it back on and after a system restore procedure it started working again. but shortly after it crashed again and repetitive attempts at turning it on could not get it started again. i left it that way and later started it again. Windows did load but the desktop seemed to have been corrupt somehow. Anyways i restarted it again and this time it all worked out properly. But after this event my laptop kept crashing on several occassions, sometimes it simply failed to start. A few of my softwares became corrupted and i had to uninstall them. I reinstalled them later on but they didn't work even then. Recently my antivirus (McAfee Security Center) stopped working. It failed to scan any component of the system.
I am at a loss here. I had purchased Dell hoping it to be one of the very best in laptop manufacturing companies but such problems has shriveled such hopes. My laptop is still under warranty and i would like to have these problems sorted out.

Dell is not refunding my money since i have esclated this to dell country head.
dell is forcing me to keep this unsealed package with me , however I am not intrested to keep this gadgets and requested them to manufactured a new laptop else refund my money .

Now only I am looking to refund my money and dont want to purchase laptop from dell in future as well .
this company does fraud and never care there customer .

Below is the summary of my issue ,

I had great faith on dell product and there services before purchasing dell laptop. In this competitive market customer satisfaction is big thing.

I purchased dell laptop Inspiron 15 R on 25/05/2011 , the ordered no is[protected].

My laptop J6RMXP1 delivered to me yesterday where I found that laptop package sealed was void , I asked the courier boy and inquired why it opened before handover to me but he was answered less .

Then I called dell infront of him and briefed history to agent , I told him as per rule I am not accepting it as it could be mishandled or purity of parts is big question to me .

I have put my hard earned money to purchase this laptop and it’s my right to get my laptop with genuine parts .

Since this incident happen to me I lost faith on dell and a big questioned is on there services . dell was trying to convinced me to accept the product as they said to me that blue dart (courier company ) reported the incident that packaging sealed is void on laptop .



I have rejected to accept the laptop as sealed was void before handover to me by courier boy . As per dell company itself mentioned on the seal " If find VOID Pls dont accept it " , customer care agent requested me to first accept but when i told them legal expect then they said yes you can reject this and i will request to deliver new manufactured Laptop from company .



My points are :---



I need new manufactured laptop from dell , that’s all . pls don’t waste my or your time to request me to keep the same laptop or validate this in factory for quality check .

Sorry I am strictly oppose to this , kindly deliver new manufactured laptop to me or I shall go to consumer court against this issue .

Dear sir/Madam,
I have to complain about my laptop. So i have become totally disappointed with laptop and with the service from Dell Service Centre. Here i m describing my all situations...
I bought my laptop from DELL INDIA PVT. LTD. by making an order online and they delivered it at my diclared destination on 08/03/2011. Till 20 days, i operated it perfectly but after it, a technical problem occured in my laptop (PROBLEM: when i operate any function on it after some time the whole screen becomes totally black and the system makes sound). In the end of the march, i complaint to the DELL TECHNICAL SUPPORT about the technical problem and i asked them to replace it but they said that after diagnosting, we will take action and finally they decided to change HARD DISC. An engineer came from dell centre on 07/04/2011 and changed HD of my laptop. But after one week i still had the same problem again with my laptop and there was no satisfaction at all. During this session, i was preparing my exams so i had a lots of problem and i couldn't study at all. Now again i tried to call to the DELL TECHNICALL SUPPORT to complain and they were disconnecting my call so many times. But finally a person handle my call and i told my all situations again, i said again that person to replace my laptop but he denied and said "your laptop could be replaced within one month from the due date." (here i want to clarify to you that i m not responsible because in the fist complain i had already told them to replace my laptop.) and regarding the second complain, they changed the KEYPAD and HARD DISC of my laptop on 26/04/2011. But after the next three days, still the same problem occured with my laptop. now it was beyond the extreme limit of my patience. after this third event, i didn't make a call to the DELL TECHNICAL SUPPORT due to my B.TECH exams. so now, i think that there is no benefit to call dell service centre.
So this is all about my situation. Now i request you to take an action against this problem and i want my laptop replaced any how.

I am giving all details below.

company name: DELL INDIA PVT. LTD.
Registered Office:
Divyashree Greens,Ground Floor,
12/1,12/2A,13/1A,Challaghatta Village,
Varthur Hobli,Bangalore South,
Karnataka.
website: www.dell.co.in
Company Tin No.: [protected]

My Laptop Purchasing Bill Detail:
Invoice No: [protected]
Customer No: [protected]
Dell Order No: [protected]
Quotation No: 24704463/2
Sales-Person: Shetty Mahendra


Please, kindly inform me regarding this as soon as possible. For any enquiry feel free to call or mail me any time.

Thanking You.



FROM:
ARPIT GOEL
MEERUT,U.P.,INDIA
MOB NO. [protected], [protected]
email id : [protected]@gmail.com

battery back up of my DELL inspiron 15R n5010 LAPTOP is very poor. apprx max be 1 hour
when i called to DELL customer care, then their representative say that " it is normal,"
if backup of battery is 1 hour then why Company mention 4 hour backup in menu while purchasing laptop's.
when i ask about the battery replacement under warranty , then DELL customer care''s representative say that its warranty is over...

Bhawani sharma
M.Sc. (Computer Science)
Now Student of M.Tech
Punjabi University,
Patiala, punjab

sir
i have dell laptop ( vostro 1014 ) and it is facing the problem regarding charging. and my contct no. is [protected] .

The reason why people buy dell laptops is support incase of issue,

Nowadays that too not good, It is damn bad,

Dont buy Dell Laptop ! Dont buy dell laptop !

one of my keyboard key is not working, i called the support of dell using this toll free no,[protected].

dell support team asking me to pay to get the premium warranty, & i said no , they gave me a list of softwares to install, though i am in costly 3g plan i downloaded , softwares and checked still no use, and they simply told this problem comes under the external warranty, not under the normal warranty,,

Dear All,
I taken the Dell Laptop of INSPIRON -14 N4010, Service Tag Number-F27T7BS,

Warranty Details:-
Next Business Day response DELL [protected] [protected] 211

Purchases by - Bhaskar Kavi
Contact Details - [protected]
Email - [protected]@gmail.com

Problem - DVD player , Touch Pad Not Working Correctly...

I taken a Laptop on 23-12-10 delivered on 1-1-11,

I got problem with Hardware's like DVD specially & Touch pad on[protected]:44:27...
i objection replacing of DVD of assembly DVD part boz of not working...

&1) again i got same problem on that Hardware's specially DVD & Touch Pad on 26-5-11...
2)Max Heat is coming...

Please arrange to replace the defect Parts as soon as possible...

sir ,i ordered new lap on 24th may 2011(purchase ID:[protected],Service tag:804ZRP1) in US .now i got this lap on 24th may 2011. after 2 days of my delivery .my lap is not working properly .i mean wen i turn on my power button there is no display at all .as i attempted to install N5110-A05 driver and aborted that setup by task manager then the system got hang up so i restarted my lap from then onwards as power button is swictched on ,no display in screen and in harddrive there is no flashing even .so i kindly request u to solve this problem as soon as possible it is very very important for me........

I am Alok using Dell laptop model no. is vostro 1088, our system is hang suddenly and no any key are working then directly shut down the computer and again start. this problem is frequently appear. I was contact dell customer representative, they send me bios setting , I installed new bios but problem is as it. Again I send mail to customer care representative but no response from Dell side.....Our Laptop under warranty period. Please take immediate and necessary action please.

Thanking you

Best Regards,
Alok kumar
Ph- [protected]

Respected sir,
I had purchased an 8GB kingstone pen drive designed for dell one month back
which is not been recognized by any of the computers & i even lost its warranty
card so, please help me in repairing the device, please send me dell call center's
no.

recently bought dell inspiron 1545 laptop how much time i need to charge battery?

I was purchase new laptop from dell. they are not given operating system disk but price included in list
Order Information


Internet Reference Number:
IN[protected]


Order Date: 19 March 2011
Dell Inspiron 15R Laptop
Inspiron 15R (N5010) Direct Base, Genuine Windows® 7 Home Premium 64bit (English) 1
Operating System Genuine Windows® 7 Home Premium 64bit (English)
[[protected]]
[[protected]]
[[protected]]
[[protected]]

sir,
i have given an adaptor , which is under warranty for replacement, but continously they are extending the due date of receiving. i have submitted my product on 5th April , 2011 and i have not received yet...
its a clear case of cheating... i have given the details below....
thanx
DETAILS[protected]
NAME----Gunjesh Gautam
PRODUCT--- DELL Adaptor
JOB NUMBER[protected]
PLACE OF SERVICE CENTRE[protected] KOLKATA

Dell Vostro new Laptop service tag: 4RCQBN1 (10 months old) Complaints - Poor Product Quality & Service Support from Dell India – unable to start / boot
1. I bought a Dell Inspiron laptop last year in India (Aug 2010) at Hyderabad.

2. The laptop stopped functioning (did not get start/boot) since 01 May 11, then i made several calls to tech support team but there is no response from them.

With the current situation I wrote numerous e-mails and also called to the Dell technical staff but was of no use. I even wasted several amount of time, money and peace of my mind . Every time I called the phone was getting picked up by an automated answering m/c I was charged but could not get anybody and the phone got automatically disconnected.


I had bought this laptop with the assurance of coverage of International warranty & service support from Dell and also considering it as one of the best companies offering world class products and services but it has miserably failed on the both the fronts:
1. Product Quality: I strongly believe that the piece delivered to me is a defective one right from the day one as same problem (did not get start/boot) I am facing in less than three months
2. Service Quality: is miserable and the staff response is just pathetic .



Regards,
Flt Lt K Sai Praveen
(India, New Delhi)

Dear Sir

I bought a Dell Laptop on 12th June'2010 from Fast Track Computing Limited, Chandigarh, an authorized dealer of Dell Laptops.
Service Tag: 48629M1

I brought it to Gurgaon, where I am currently residing. I faced some problems with my laptop and took it to Dell Service Center twice last year where it was duly repaired. On Saturday, 14th May , I visited the same service center again but I was informed that the laptop will not be repaired here as it was not a Indian Laptop but is bought from Thailand. I was told that I should ask the dealer to change it as it will not get repaired from anywhere in India according to the the changed policies of Dell.
I told the same to dealer who is refusing to do anything about it.

I request the company to please help me as I feel like a cheated customer who is not even getting service for the laptop I have paid for.

Thanking you in anticipation.

Priyanka Pardasani
Address: Room No 138, Change Masters
Management Development Institute,
Sukhrali Road
Sector 17
Gurgaon
Email id- [protected]@gmail.com

P.S- Please find attached the bill of the dealer from where laptop was bought.