Dell India Complaints & Reviews

I have booked dell laptop on dt: 04/07/2011 by paying total cash from Dell company outlet Panjim Goa, and was assured within 10 days delivery time.

My details are as follows:

Customer No:[protected]
Dell Order No:[protected]

NARAYAN NAIK ZAGA5AAD
HOUSE NO 278/1 3, SAVARFOND
SANCOALE
VASCO DA GAMA
VASCO DA GAMA
403710
GOA
India

On 08/07/2011 I had called up Dell customer care and they told me that on 08/07/2011 they received the payment at Dell Chennai. and assured me the delivery in 4 to 5 days. Then 11/07/2011 i received mail from one Mr. Anil De'souza cfom Dell committing the delivery on or before 28/07/2011. See the difference difference in commitments. Then on 16/07/2011 today when i called up Dell Panjim Goa, they are telling me that today they are going to ship the laptop from Chennai to Goa via Mumbai and committed me the delivery on dt:19/07/2011.

Every time i call i get false commitments from Dell and because of this i have drooped my plan of going for one more Dell laptop and the desktop.

Regards,

Even if you buy an official version of the Windows OS & MS Office from Dell they will not send you the CD's; you will not be informed about this. So if you want to format the computer yourself you will not be able. The sales people are poorly trained and are just interested in closing the deal. They take the money in advance so they are least interested in resolving any of your problems later. There is no direct complaint forum in terms of mail id or phone numbers. Read every line in the quote and check the same is included in your Invoice or you will be cheated on the name of best deals.

Hello Sir

I purchased a Dell Inspiron 15R (Service tag: 4D6M5BS) one year back and its warranty period expired on[protected].During warranty period ,two times there was Hard disk issue .Both times Service centre has replaced the hard disk.
But now just after the end of warranty period, again the same problem came. When I approached Service centre (Chennai) they are asking 14000Rs for repairing the laptop. They are adamant that they will not replace or repair laptop with out paying this much amount. I don’t know what to do. Customer care also not helping.

First of all I did a mistake by buying a Dell Laptop. But I never expected this much poor Customer service from a World class company.

I will never recommend Dell to anyone here after.

Hi, have submitted for Pf withdrawal in january 2011 PF no KN/BN/24960/14275
Still no response . Whenever we contact dell we receive message tocontact pf department when we check status it ether says invalid or inactive there .

Tried calling on number of Pf department , no response ... keeps on ringing.

This is the height of insensitivity...

Peoples money has to be refunded , not be kept pending.

The court will soon be involved if no acton is taken .

Showing the error "not found OS" in safe mode. Having a beep sound as it seems the Hard Disk is down.

Sir/Madam,

1. I purchased a laptop from DELL company on 02 Jun 2011 through online after having a conversation with Dell customer care services.

2. On receiving the Laptop, I found that battery cover lock (latches) not shutting properly. After that I went to Pune, Tilak road Dell showroom they refused for the same and advised me to contact customer care as it was purchased through online,I will get free home service for one year.After repeatedly calling to customer care service technical department , they gave me a complaint no.6802668 and I talked to Mr Gurpreet Singh, he instructed me to forward a mail at his E-mail id and it was done near about twenty days ago and he asked for my personal mob no and it has also given.Taking his words and instructions as a grant, he confirmed me that customer care representative will come to my home address and matter will be solved within 48 hours. After that, again I called to customer care, I talked to Mr Kamal, Mr Rajat Singhal and Mr Vinayak Kr Puri of Technical Department, they also asked me for the same as Mr Gurpreet told, I got a mail from Mr Kamal and his manager that it will be solved shortly. Till now no action has been initiated from service center .

3. Sir/Madam, you are requested to consider the case kindly and they may be directed for further necessary action and an acknowledgement may be forwarded to me through mail or telephonically as appended below:


My Address

Krishna Odari
NCO’s Quarter no-101/2
National Defence Academy
Physical Training Team
Khadakwasla, Pune-23
Maharastra
Email: [protected]@gmail.com
[protected]@yahoo.com
Mob no-[protected]
Thanking you,
Yours truly
01 Jul 2011 Krishna Odari




Note:I was sent below mention mail to DELL Tehnical Department.



This is my complain No.6802668 & Invoice No is:[protected]

----- Forwarded Message -----
From: Krishna Odari <[protected]@yahoo.com>
To: [protected]@Dell.com
Sent: Monday, June 20, 2011 1:25 PM
Subject: Re: BATTERY COVER LOCK LOOSE OF LAPTOP




Thank you all right.







From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@yahoo.com
Cc: [protected]@Dell.com
Sent: Mon, June 20, 2011 1:15:21 PM
Subject: RE: BATTERY COVER LOCK LOOSE OF LAPTOP



Dear Sir,



Thank You for replying on the mail.

We received the details and the attachment , the services would be done with in next 3-4 days .



Regards

Dell Technical Support.





From: Sarna, Kamal
Sent: Monday, June 20, 2011 1:10 PM
To: Singhal, Rajat
Subject: FW: BATTERY COVER LOCK LOOSE OF LAPTOP









From: Krishna Odari [mailto:[protected]@yahoo.com]
Sent: Monday, June 20, 2011 1:08 PM
To: Sarna, Kamal
Subject: Fw: BATTERY COVER LOCK LOOSE OF LAPTOP











----- Forwarded Message ----
From: Krishna Odari <[protected]@yahoo.com>
To: [protected]@dell.com
Sent: Wed, June 15, 2011 3:49:30 PM
Subject: BATTERY COVER LOCK LOOSE OF LAPTOP













1. Refer telephonic conversation between myself [Krishna Odari] & you last two- three days ago. Please find bills of my laptop & photographs of the above mentioned subject.





2. I have purchased a Dell Laptop on 02 Jun 2011 (Service Tag Nos. is J0X96Q1) through courier service. On received of the Laptop it has been found that the battery lock of laptop does not working properly.





3. After deliver of my Laptop I found that only 'C' drive is located. The partitions of other drives are also required.





4. So you are requested to resolve my above said problem as soon as possible .





5. Pl find the att and accord an acknowgement on the same through mail or telephonically.








Thanking you.


Krisshna Odari


Qtr No. 101/02,National Defence Academy


Khadakwasla, Pune


Pin - 411023


Maharastra


Mob - [protected],[protected]

I wish I had read your advice sooner. I too have bought 2 laptops online on the 26th June 2011.. Alienware and Inspiron. When I checked the order status of the laptops 3 days later (30th June 2011) I noticed one had been cancelled. I emailed Dell and received a reply saying it was an error. I was then called by the finance department rep who said they couldn't verify who I was. He said no one answered my home phone and he had trouble calling my mobile which was the phone I was currently speaking to him on. He then ask why I wasn't listed in the phone book, I explained I had a silent number. He then ask me to verify my employment.. I told him I am a night shift worker. He then ask me to supply him with my work email and not the current Yahoo mail i had used during the online order process. I explained I was a blue collar worker and i didn't have the the luxury of a desk and email at my work. I offered him my work number and he said no one answered.. "Well i am a night shift worker" i told him. He then said because of the area I lived in he couldn't allow the delivery of the laptops because of fraudulent activity in my area in recent times implying I had a part of it. More like discrimination i feel. Remember I already paid for the laptops in full. He then ask me to pay for the items again using my personal bank account. I refused saying I already paid for the items. I didn't hear from him again.

I then called Dell later that afternoon on the number I received the call from earlier[protected] which saved in my mobiles received call log. I was then switched to 4 different departments and no one could tell me why 1 laptop had been cancelled and the other was being ship. Everyone was saying it was a payment issue and i explained that I already paid for the laptops. Later in the afternoon I decided to enter into Dell Chatroom where the person there wasn’t any help other than offering me another phone number to call.[protected]. Upon calling the number I spoke to women who told me the issue was I had to prove that the credit card that was used for the order was in fact mine. She emailed me asking for my credit card statement so she could pass it onto the finance department. I promptly sent it to her only to receive an email reply as follows;
Hi M***,

Yes , this is the payment proof that I meant.
No worries, I will forward this email to confirmation team.
For your information Mark ,
I already check with your order with my senior , as per she said it is not only the Inspiron has been cancelled,
It actually both of your order has been cancelled because there has some payment issue.
In addition, because this payment issue we cannot delivered already your order,
The only way from our end can do for you is once I get the response and confirmation from the team we will give the refund for your order

Thank you.

Warm regards,
[protected]-------
Absolutely disgusting service would never recommend dell to friends or family and the 20000 nationwide staff I work with. Hopefully they get their act together and before running a million dollar advertising campaign to order online make sure they streamline their ordering process.

Sales person listed Blu-Ray fun bundle in my quote and once I placed my orde he removed that Item from the list. I raised complaint through email immidiately after placing order. He replied through email that I will receive fun bundle with order for sure.

I received my two laptops and fun bundles are not there. Now customer care/sales person are not ready to deliver the fun bundle. Before one week they agreed to deliver fun bundle 7-8 working days but now again they are saying that they will not deliver the fun bundle. Please find below email from your customer care executive. You know very well that each blue ray dvd cost is around 1000rs. I didnt receive 5*2laptops = 10 dvds so think they haven't delivered around 10,000rs cost items. I would say this is fraud, first your sales person attracted me for Blue ray disk because I will get Adventure and fund bundle wiht blue ray disk and now he hasnt delivered blue ray disks...If you want I can send my quote which has fun bundle listed in the item list.

My request number is 8133506


please find below email from Dell I received on 22 Jun.

Dear Mr. Dhaval



This is regarding to the request No: 8133506



As per our conversation, this is to inform you that we will be shipping out 2 set of fun bundles in 7-8 working days.



Please revert for any clarifications.





Thanks & Regards

B.Suchitra.Sharma



Customer care specialist- CSMB

Dell | Customer care, India

[protected]@dell.com


Also find below email from Dell Sales person regarding item and he confirmed that I will get Fun bundle

To: <dhaval.[protected]@tcs.com>
From: <[protected]@Dell.com>
Date: 05/30/2011 04:56AM
cc: <[protected]@hotmail.com>, <[protected]@dell.com>
Subject: RE: Dell Order Acknowledgement Customer:[protected] DHAVAL MEHTA - E145





Dear Sir ,



Thank you for your email



Disney Blue-ray disks - Adventure bundle and Fun Bundle are one and the same. You will be getting the entire set of adventure bundle which consists of the fun bundle.



5 % corporate discount has been deducted in the base price only. It has not been shown separately.





Thanking you and assuring our best services at all times.



Thanks and Regards ,



Hemanth Rai B B

Inside Sales Account Manager

Dell | Dell India Consumer Sales.

office[protected], mobile – [protected] , fax –[protected]

[protected]@dell.com

I purchased dell laptop in april 2011, since then im facing freezing problems in the laptop till now. Right now its june 2011. I showed my laptop to dell service centre, their technical support team. All the time, they ask for formatting the windows and i have done that twice. But, still there is no problem. They are not able to diagnose what is the fault. Each time, calling them and visiting their service center is irritating.

Hi

I am Nikita. I am really disappointed with Dell Laptop. First it crashed. The Service centre replaced the hard-disk. That turned out to be faulty as I got blue screen error and my computer was unexpectedly shutting down. RAM and hard-disk was replaced again. I want my laptop to be replaced. I have had enough with Dell for last 3 weeks.

Hi,



I own an Inspiron N4010 Laptop(Ser Tag: 1CH66BS), But intermittently Iam facing some serious issues on that.....



After one month from the purchase I was facing an issue like system stuck.(I won' be able to even end task- only way I should do a force



shutdown to get back to the old stage)



Initially I registered Complaint in Online support they provided me some tips.that didn't work.



So I took lap to the Service centre The said it is a OS issue. They were not ready to accept



the laptop even for OS change also... The reason They said , The laptop I purchase without OS.



So they will not be able to do the service on That.... How ever it is a product from Dell(Whether with OS or without OS) at least they could



have do some testing.



Then after few months I approached dell support again for the same issue....



The given me updated graphics driver link and BIOS link... I did all that installation and update



Then the stuck issue have solved for few weeks....



Then it was started to give blue screen error every day twice or thrice



Again I contacted to dell support team, they made me on hold few min and



they transferred the call two or three sections... finally the call got disconnected.. After



that I was keep on calling to your tall free number there was no reply from the dell team



my warranty is going to expire within few months.. I heard that dell is best for after sale service.



So I preferred to go with dell.



But now I am not satisfied with my laptop... I don' think that dell want their customer to be unhappy ...



So I am looking forward for your positive support ASAP ie, permanent solution from the problem which i am facing........



Regards

Abin Sebastian

Bangalore.

[protected]

I have purchase laptop from dell india site
they promised 21days replacement said by the sale person that
'''i[censored] do not like dell laptop you can replace the dell laptop without
any cost wein 21 days u can replcae it''' .... ''amount will be replace to''' .........
and they said that the 2 nd genration laptop will cost u 6000 to 8000 extra.......
and it will come only for xps laptop only not for inspiron laptop ........
but i chek in internet about the 2 nd genration laptop but only 1500rs extra
and i firkedout when i saw in internet............

I am a regular customer of dell, I have purchased 2 Laptops
already, this is the 3rd laptop i am purchasing. I am very sorry to
say that the service very poor...
they promised me that there will be replace laptop .
"Pathetic, Non abiance for Commitment, poor service"
and i given the complain to the dell coustomer care....
but no replay ......Poor Service and Dissatisfaction

i request u to replace the laptop to me ..........

I bought the Inspiron 14R with 1 GB of ATI graphics three months ago. Th service tag for my purchased system is: DTBN6BS

Since the very first week i have been facing problems with total freezing and crashing of the laptop. Dell support identified it as a hard disk defect and replaced the hard disk.

But even after that my laptop continueed to freeze frequently and unexpectedly. Dell support then identified it as a motherboard issue and offered to replace the motherboard.

I asked Dell to replace my laptop as it was a brand new purchase with defects. Since making the request i have received absolutely no response from Dell. I have tried communicating to them in every possible way, but they are just not responding.

For past three months i am stuck with a malfunctioning laptop and Dell is doing nothing about it. I am highly disappointed with Dell support and service. Also, I now know that this is a common problem with Inspiron laptops. Dell has been shipping these faulty laptops since last one year and has still not done any quality control for the same.

hamne dell inspiron 15 R (N5010) model purchase kiya hai jiska TAX INVOICE NO.[protected] & customer no.[protected] DELL order no.[protected] Dt.26/08/2011

haare laptop me hitting issue ke bare me hamne laptop purchess karne ke turant 3 month me hi dell walo ko bata diya unhone hamare yaha three time technical support team ko bhijwa kar 3 time motherbord & 3 times hitsing fan bhi change karwa diya hai, fir bhi issue solve nahi huva hamne unse kai bar refund ke liye request ki lekin unhone abhi tak system collect nahi kiya,
jab tak system collect nahi karenge tab tak refund to milne se raha.
un ke sath jo bhi bat huva hai uska detail sath me bhej rahe hai---

system me hitting issue hai.

us se related first complaint dt.04/11/2010 ko aap ke technical support department me phone se ki hai.
aur uske bad bhi KARIB 15 se 20 BAR (jiska date wise detail hamare pas bhi hai)HAMNE AAP KE YAHA CALL KAR KE HAAMARI COMPLAINT DI HAI,
us unusar aap ki technical support ke bande ne dt.19-03-11 ko first time aa kar mother board & hitsing fan change kiya gaya ,
lekin problem solve nahi huva,
technical support ke bande ne jo repair order form no. 41522 dt.19-03-11 per bhi likh ke diya hai ki hitting is continued.
(repair order form no. 41522 dt.19-03-11 ka scan copy dt.26-03-11 ko himanshu taneja ko e-mail bhi kiya huva hai)
jiske bare me dt.23-03-11 ko aapke yaha pe call kar ke mr. rohit ko bata ya hai unhone bios ka link bheja use bhi hamne update kiya ,
lekin fir bhi hitting problem solve nahi huva, technical support ke bande ne dt.07-04-11 ko second time aa kar fir se mother board & hitsing fan change kiya gaya hai,
lekin problem solve nahi huva,
technical support ke bande ne repair order form no. 41533 dt.07-04-11 per bhi likh ke diya hai ki hiting is continue.
uski complaint fir se hamne dt.14/4/11 ko aapke yaha call par ki us call par mr. amit(sinior technical assistant) ne hamco kaha ki mere kahne pe phir se aap mother board & hitsing fan change kijiye jis ke bad hiting issue khatma ho jayega. agar hiting issue fir bhi khatma nahi hota hai to company system change kar ke deyegi.
jiske liye ham ready nahi the fir bhi hamne unki bat mante huve kaha ki aap ke bande ko bhej dijiye.
technical support ke bande mr. pawan from dhuliya ne dt.25-04-11 ko third time aa kar fir se mother board & hitsing fan change kiya gaya hai, karib 10 se 15 minute me hi system hit ho gaya,jiske bare me
technical support ke bande ne jo repair order form no. 52628 dt.25-04-11 per bhi likh ke diya hai ki hiting is continue.
is bare me hamne customer care me call karnr ki koshish ki lekin call laga nahi.
dt..26-04-11 ko mr. sandip ka call aaya unhone kaha ki aap ke system ka hitting problem solve ho chuka hai aisa mr. pawan ne report ki hai,
hum use dinoy karte huve hamne mr. pawan ki aur se diye gaye repair order form no.52628 dt. 25-04-11 ki scan copy dt.[protected].00pm ko mail ki jis pe mr. pawan ne clear likha huva hai ki hitting issue continued.
aur sath me hamara payment wapas refund ke liye bhi likha hai.us din ka complaint no.6924001 hai.
dt.27-04-11 ko mr. sandip ne hame call ki jisme yeh intimetion di gayee ki hamara issue DELL ASCULATION TEAM ke taraf transfer kiya gaya hai, aage se woh team issue final karegi.
dt. 03-05-11 & 06-05-11 ko mr. harish ka phone aaya payment refund ke liye company ready hai kaha,
lekin uske pahle system company ko handover karna padega ,
hamne unko yeh option bhi diya ki hame aap system change kar ke de dijiye to bhi chalega ,
lekin unhone hame mana kar diya,
unhone kaha ki hame company ke system se hi chalna padega.
uske liye kuch paper pe sign karke chahiye us paper ko e-mail karenge,
hamne us paper ko sign karke scan copy dt.26/05/11 ko mr. harsh marappa (senior support resolver) ko mail bhi kar di hai.
uske bad bhi hame mr. harsh marappa (senior support resolver)ki aur se koi call ya mail nahi mila.
uske bad hamne hi dt.06-06-11 ko aap ke yaha call kiya mrs. Rajeshwari se bat huva unhone karib 18.45minutes tak hame call par rakha. aur kaha ki next 7 working days me system collect karenge.
lekin aapki taraf se kuch bhi prosses nahi huva,
fir se hamne hi dt.15-06-11 ko aap ke yaha call kar ke status samazhne ki koshish ki mr. gaurav se bat huva unhone phone inspirion department me phone transfer kiya waha pe mrs. chitra se bat huva unhone bhi next 1-2 hours me callback karenge kaha kar phone cut kiya, lekin aap ki taraf se koi call nahi aaya.
dt.16-06-11 ko phir se hamne hi aap ke yaha call ki mr. dhiraj arora se bat huva unhone karib 24 minutes tak hold per rakhne ke bad refund team ke pas transfer kiya case no.6974589 waha pe mrs. jyati se bat huva unhone phir se technical team ke pa call transfer kiya,
waha par mr. ruben se bat huva unhone phirse inspirion department me phone transfer kiya unhone bhi fir se technical team ke pas phone transfer kiya unhone bhi customer care me call transfer ki jisme hame yah bataya gaya ki aapko kal tak logistic department ki taraf se call aayegi. ye sari call karib 41.50 minutes tak chali hai.

jab se hamne aap ko system wapas le kar hamara refund claim kiya hai tab se hame aap ke sabhi department se hame niglet kiya ja raha hai.
kya hamne DELL company pe bharosa kiya yeh hamari galti hai ?

agar aap hame hamare system ke badle me dusra system replace kar ke dete hai to hame koi shikayat nahi, uske liye koi charges hai to woh ham paid karne ke liye agreed hai.

Dear Sir,

My name is A.V.G.Rao, I am working as Section Officer in Indian
Railways, posted in New Delhi. I had very bad experience while booking
your product. I was totally bluffed by your sale representative. I am
giving total my interaction eith your authorised representative.

On 07/06/2011 I called your common booking tele number to book my
order. I was connected to one Sales representative named Mr. Chahat
Ahuja. He told me if I will pay by credit card my product will be
delivered by 12/06/2011. I went for payment through Net banking i.e.
EFT from my Axis Bank account. The representative told me that as I
have paid by EFT it will be late to realise money so it is tough to
deliver by 12/06/2011, but I will try to get it delivered by Monady. I
told him I am going out of New Delhi on 19/06/2011. He laughed and
said it will be delivered much before.

When I called him in the morning of 13/06/2011, he said it will be
delivered tomorrrow, he again cheated me. Then I called your customer
care and one Female executive named Mis Aruna attended me and said it
will be delivered by 20/06/2011, that means this Sales executive again
cheated me.

Today at 11 am Blue dart people came for delivery, when I checked that
name on packet is different then he excused me and went back to bring
my packet. Now I am amazed to see that the seal is broken this
delivery boy inssisted to take the delivery. I refused to take
delivery of opened packet.
Now I feel offended with this kind of service, so please cancell my
order as I lost trust in your product and in your organisation. Please
refund my money.

A.V.G.Rao
[protected]
[protected]

dear sir/madam, I have Dell (Vostr/1015) Laptops(buy date-21/06/2010),in that have Battery problem it give only 90mins Backup.my laptop warrenty/gurrantee period this time.So please Solve this problem immediate.my other Contact number-[protected].thanks

Hi,

I have DELL Inspiron 1420 with the defective NVIDIA graphic card 8400. The good news is that Dell have acknowledged the defect in your laptop and that can be found here:-
http://nvidiasettlement.com/pdfs/NVF_NOT.pdf

I purchased on Aug 26th 2008. It failed on April 21st 2011. Not When I called Dell customer care, they are telling that they cant replace it.. But DELL has supplied defective card, at least they should inform us with mails or phone. They dint do anything and now when I ask, they are not providing the right help.

Please let me know what to do.
Mobile No: [protected]
Service Tag: C4M62BS

Thanks.

The heat transfer from processor is very poor. The core temperature goes to 98 degree celsius. It may burn out the motherboard any time. The processor is at center of the motherboard, the processor is connected with a copper metal to the heatshrink to which fan is connected. The fan is at left side with heatshrink. The copper metal transfer the insufficiant heat to the heatshrink. The fan does not cooling the processor directly, as the processor is connected to the heatshink with the copper metal with a distance 4 inch in length. If motherboard or processor will burn out, may be after warranty period, then what I will do at that moment. The design fault is made by the company, but I will be sufferer.

i bought a dell streak phone from delhi in may... now m at nagpur.. it has problem with sound.. no sound in calls.. cant talk therefore. i at DEll Service center, nagpur contacted the person and asked for replacement of handset due to this hardware problem. but i dont get proper response. i cant use the phone at all and facing acute problem.

Meetu agarwal
[protected]

Self had purchased Laptop from DELL with Service tag 4WKZ6BS. Laptop had laminations on the LCD display and the hinge locations.Suprisingly when laminations were removed after 4months of delivery it was observed that one of the hinges for the LCD screen is broken. The same was intimated to DELL customer care many times and they say that the laptop do not have hardware warranty and requesting me to pay extra money for their quality issue. Also laptop had issue of badsectors and laptop was getting heated very frequently. This issue was resolved by local service center during May-2011.
I am totally surprised and doubt about DELL that do they really have quality systems now......

Request your help to resolve the issue.