Dell India Complaints & Reviews

Sales person listed Blu-Ray fun bundle in my quote and once I placed my orde he removed that Item from the list. I raised complaint through email immidiately after placing order. He replied through email that I will receive fun bundle with order for sure.

I received my two laptops and fun bundles are not there. Now customer care/sales person are not ready to deliver the fun bundle. Before one week they agreed to deliver fun bundle 7-8 working days but now again they are saying that they will not deliver the fun bundle. Please find below email from your customer care executive. You know very well that each blue ray dvd cost is around 1000rs. I didnt receive 5*2laptops = 10 dvds so think they haven't delivered around 10,000rs cost items. I would say this is fraud, first your sales person attracted me for Blue ray disk because I will get Adventure and fund bundle wiht blue ray disk and now he hasnt delivered blue ray disks...If you want I can send my quote which has fun bundle listed in the item list.

My request number is 8133506


please find below email from Dell I received on 22 Jun.

Dear Mr. Dhaval



This is regarding to the request No: 8133506



As per our conversation, this is to inform you that we will be shipping out 2 set of fun bundles in 7-8 working days.



Please revert for any clarifications.





Thanks & Regards

B.Suchitra.Sharma



Customer care specialist- CSMB

Dell | Customer care, India

[protected]@dell.com


Also find below email from Dell Sales person regarding item and he confirmed that I will get Fun bundle

To: <dhaval.[protected]@tcs.com>
From: <[protected]@Dell.com>
Date: 05/30/2011 04:56AM
cc: <[protected]@hotmail.com>, <[protected]@dell.com>
Subject: RE: Dell Order Acknowledgement Customer:[protected] DHAVAL MEHTA - E145





Dear Sir ,



Thank you for your email



Disney Blue-ray disks - Adventure bundle and Fun Bundle are one and the same. You will be getting the entire set of adventure bundle which consists of the fun bundle.



5 % corporate discount has been deducted in the base price only. It has not been shown separately.





Thanking you and assuring our best services at all times.



Thanks and Regards ,



Hemanth Rai B B

Inside Sales Account Manager

Dell | Dell India Consumer Sales.

office[protected], mobile – [protected] , fax –[protected]

[protected]@dell.com

I purchased dell laptop in april 2011, since then im facing freezing problems in the laptop till now. Right now its june 2011. I showed my laptop to dell service centre, their technical support team. All the time, they ask for formatting the windows and i have done that twice. But, still there is no problem. They are not able to diagnose what is the fault. Each time, calling them and visiting their service center is irritating.

Hi

I am Nikita. I am really disappointed with Dell Laptop. First it crashed. The Service centre replaced the hard-disk. That turned out to be faulty as I got blue screen error and my computer was unexpectedly shutting down. RAM and hard-disk was replaced again. I want my laptop to be replaced. I have had enough with Dell for last 3 weeks.

Hi,



I own an Inspiron N4010 Laptop(Ser Tag: 1CH66BS), But intermittently Iam facing some serious issues on that.....



After one month from the purchase I was facing an issue like system stuck.(I won' be able to even end task- only way I should do a force



shutdown to get back to the old stage)



Initially I registered Complaint in Online support they provided me some tips.that didn't work.



So I took lap to the Service centre The said it is a OS issue. They were not ready to accept



the laptop even for OS change also... The reason They said , The laptop I purchase without OS.



So they will not be able to do the service on That.... How ever it is a product from Dell(Whether with OS or without OS) at least they could



have do some testing.



Then after few months I approached dell support again for the same issue....



The given me updated graphics driver link and BIOS link... I did all that installation and update



Then the stuck issue have solved for few weeks....



Then it was started to give blue screen error every day twice or thrice



Again I contacted to dell support team, they made me on hold few min and



they transferred the call two or three sections... finally the call got disconnected.. After



that I was keep on calling to your tall free number there was no reply from the dell team



my warranty is going to expire within few months.. I heard that dell is best for after sale service.



So I preferred to go with dell.



But now I am not satisfied with my laptop... I don' think that dell want their customer to be unhappy ...



So I am looking forward for your positive support ASAP ie, permanent solution from the problem which i am facing........



Regards

Abin Sebastian

Bangalore.

[protected]

I have purchase laptop from dell india site
they promised 21days replacement said by the sale person that
'''i[censored] do not like dell laptop you can replace the dell laptop without
any cost wein 21 days u can replcae it''' .... ''amount will be replace to''' .........
and they said that the 2 nd genration laptop will cost u 6000 to 8000 extra.......
and it will come only for xps laptop only not for inspiron laptop ........
but i chek in internet about the 2 nd genration laptop but only 1500rs extra
and i firkedout when i saw in internet............

I am a regular customer of dell, I have purchased 2 Laptops
already, this is the 3rd laptop i am purchasing. I am very sorry to
say that the service very poor...
they promised me that there will be replace laptop .
"Pathetic, Non abiance for Commitment, poor service"
and i given the complain to the dell coustomer care....
but no replay ......Poor Service and Dissatisfaction

i request u to replace the laptop to me ..........

I bought the Inspiron 14R with 1 GB of ATI graphics three months ago. Th service tag for my purchased system is: DTBN6BS

Since the very first week i have been facing problems with total freezing and crashing of the laptop. Dell support identified it as a hard disk defect and replaced the hard disk.

But even after that my laptop continueed to freeze frequently and unexpectedly. Dell support then identified it as a motherboard issue and offered to replace the motherboard.

I asked Dell to replace my laptop as it was a brand new purchase with defects. Since making the request i have received absolutely no response from Dell. I have tried communicating to them in every possible way, but they are just not responding.

For past three months i am stuck with a malfunctioning laptop and Dell is doing nothing about it. I am highly disappointed with Dell support and service. Also, I now know that this is a common problem with Inspiron laptops. Dell has been shipping these faulty laptops since last one year and has still not done any quality control for the same.

hamne dell inspiron 15 R (N5010) model purchase kiya hai jiska TAX INVOICE NO.[protected] & customer no.[protected] DELL order no.[protected] Dt.26/08/2011

haare laptop me hitting issue ke bare me hamne laptop purchess karne ke turant 3 month me hi dell walo ko bata diya unhone hamare yaha three time technical support team ko bhijwa kar 3 time motherbord & 3 times hitsing fan bhi change karwa diya hai, fir bhi issue solve nahi huva hamne unse kai bar refund ke liye request ki lekin unhone abhi tak system collect nahi kiya,
jab tak system collect nahi karenge tab tak refund to milne se raha.
un ke sath jo bhi bat huva hai uska detail sath me bhej rahe hai---

system me hitting issue hai.

us se related first complaint dt.04/11/2010 ko aap ke technical support department me phone se ki hai.
aur uske bad bhi KARIB 15 se 20 BAR (jiska date wise detail hamare pas bhi hai)HAMNE AAP KE YAHA CALL KAR KE HAAMARI COMPLAINT DI HAI,
us unusar aap ki technical support ke bande ne dt.19-03-11 ko first time aa kar mother board & hitsing fan change kiya gaya ,
lekin problem solve nahi huva,
technical support ke bande ne jo repair order form no. 41522 dt.19-03-11 per bhi likh ke diya hai ki hitting is continued.
(repair order form no. 41522 dt.19-03-11 ka scan copy dt.26-03-11 ko himanshu taneja ko e-mail bhi kiya huva hai)
jiske bare me dt.23-03-11 ko aapke yaha pe call kar ke mr. rohit ko bata ya hai unhone bios ka link bheja use bhi hamne update kiya ,
lekin fir bhi hitting problem solve nahi huva, technical support ke bande ne dt.07-04-11 ko second time aa kar fir se mother board & hitsing fan change kiya gaya hai,
lekin problem solve nahi huva,
technical support ke bande ne repair order form no. 41533 dt.07-04-11 per bhi likh ke diya hai ki hiting is continue.
uski complaint fir se hamne dt.14/4/11 ko aapke yaha call par ki us call par mr. amit(sinior technical assistant) ne hamco kaha ki mere kahne pe phir se aap mother board & hitsing fan change kijiye jis ke bad hiting issue khatma ho jayega. agar hiting issue fir bhi khatma nahi hota hai to company system change kar ke deyegi.
jiske liye ham ready nahi the fir bhi hamne unki bat mante huve kaha ki aap ke bande ko bhej dijiye.
technical support ke bande mr. pawan from dhuliya ne dt.25-04-11 ko third time aa kar fir se mother board & hitsing fan change kiya gaya hai, karib 10 se 15 minute me hi system hit ho gaya,jiske bare me
technical support ke bande ne jo repair order form no. 52628 dt.25-04-11 per bhi likh ke diya hai ki hiting is continue.
is bare me hamne customer care me call karnr ki koshish ki lekin call laga nahi.
dt..26-04-11 ko mr. sandip ka call aaya unhone kaha ki aap ke system ka hitting problem solve ho chuka hai aisa mr. pawan ne report ki hai,
hum use dinoy karte huve hamne mr. pawan ki aur se diye gaye repair order form no.52628 dt. 25-04-11 ki scan copy dt.[protected].00pm ko mail ki jis pe mr. pawan ne clear likha huva hai ki hitting issue continued.
aur sath me hamara payment wapas refund ke liye bhi likha hai.us din ka complaint no.6924001 hai.
dt.27-04-11 ko mr. sandip ne hame call ki jisme yeh intimetion di gayee ki hamara issue DELL ASCULATION TEAM ke taraf transfer kiya gaya hai, aage se woh team issue final karegi.
dt. 03-05-11 & 06-05-11 ko mr. harish ka phone aaya payment refund ke liye company ready hai kaha,
lekin uske pahle system company ko handover karna padega ,
hamne unko yeh option bhi diya ki hame aap system change kar ke de dijiye to bhi chalega ,
lekin unhone hame mana kar diya,
unhone kaha ki hame company ke system se hi chalna padega.
uske liye kuch paper pe sign karke chahiye us paper ko e-mail karenge,
hamne us paper ko sign karke scan copy dt.26/05/11 ko mr. harsh marappa (senior support resolver) ko mail bhi kar di hai.
uske bad bhi hame mr. harsh marappa (senior support resolver)ki aur se koi call ya mail nahi mila.
uske bad hamne hi dt.06-06-11 ko aap ke yaha call kiya mrs. Rajeshwari se bat huva unhone karib 18.45minutes tak hame call par rakha. aur kaha ki next 7 working days me system collect karenge.
lekin aapki taraf se kuch bhi prosses nahi huva,
fir se hamne hi dt.15-06-11 ko aap ke yaha call kar ke status samazhne ki koshish ki mr. gaurav se bat huva unhone phone inspirion department me phone transfer kiya waha pe mrs. chitra se bat huva unhone bhi next 1-2 hours me callback karenge kaha kar phone cut kiya, lekin aap ki taraf se koi call nahi aaya.
dt.16-06-11 ko phir se hamne hi aap ke yaha call ki mr. dhiraj arora se bat huva unhone karib 24 minutes tak hold per rakhne ke bad refund team ke pas transfer kiya case no.6974589 waha pe mrs. jyati se bat huva unhone phir se technical team ke pa call transfer kiya,
waha par mr. ruben se bat huva unhone phirse inspirion department me phone transfer kiya unhone bhi fir se technical team ke pas phone transfer kiya unhone bhi customer care me call transfer ki jisme hame yah bataya gaya ki aapko kal tak logistic department ki taraf se call aayegi. ye sari call karib 41.50 minutes tak chali hai.

jab se hamne aap ko system wapas le kar hamara refund claim kiya hai tab se hame aap ke sabhi department se hame niglet kiya ja raha hai.
kya hamne DELL company pe bharosa kiya yeh hamari galti hai ?

agar aap hame hamare system ke badle me dusra system replace kar ke dete hai to hame koi shikayat nahi, uske liye koi charges hai to woh ham paid karne ke liye agreed hai.

Dear Sir,

My name is A.V.G.Rao, I am working as Section Officer in Indian
Railways, posted in New Delhi. I had very bad experience while booking
your product. I was totally bluffed by your sale representative. I am
giving total my interaction eith your authorised representative.

On 07/06/2011 I called your common booking tele number to book my
order. I was connected to one Sales representative named Mr. Chahat
Ahuja. He told me if I will pay by credit card my product will be
delivered by 12/06/2011. I went for payment through Net banking i.e.
EFT from my Axis Bank account. The representative told me that as I
have paid by EFT it will be late to realise money so it is tough to
deliver by 12/06/2011, but I will try to get it delivered by Monady. I
told him I am going out of New Delhi on 19/06/2011. He laughed and
said it will be delivered much before.

When I called him in the morning of 13/06/2011, he said it will be
delivered tomorrrow, he again cheated me. Then I called your customer
care and one Female executive named Mis Aruna attended me and said it
will be delivered by 20/06/2011, that means this Sales executive again
cheated me.

Today at 11 am Blue dart people came for delivery, when I checked that
name on packet is different then he excused me and went back to bring
my packet. Now I am amazed to see that the seal is broken this
delivery boy inssisted to take the delivery. I refused to take
delivery of opened packet.
Now I feel offended with this kind of service, so please cancell my
order as I lost trust in your product and in your organisation. Please
refund my money.

A.V.G.Rao
[protected]
[protected]

dear sir/madam, I have Dell (Vostr/1015) Laptops(buy date-21/06/2010),in that have Battery problem it give only 90mins Backup.my laptop warrenty/gurrantee period this time.So please Solve this problem immediate.my other Contact number-[protected].thanks

Hi,

I have DELL Inspiron 1420 with the defective NVIDIA graphic card 8400. The good news is that Dell have acknowledged the defect in your laptop and that can be found here:-
http://nvidiasettlement.com/pdfs/NVF_NOT.pdf

I purchased on Aug 26th 2008. It failed on April 21st 2011. Not When I called Dell customer care, they are telling that they cant replace it.. But DELL has supplied defective card, at least they should inform us with mails or phone. They dint do anything and now when I ask, they are not providing the right help.

Please let me know what to do.
Mobile No: [protected]
Service Tag: C4M62BS

Thanks.

The heat transfer from processor is very poor. The core temperature goes to 98 degree celsius. It may burn out the motherboard any time. The processor is at center of the motherboard, the processor is connected with a copper metal to the heatshrink to which fan is connected. The fan is at left side with heatshrink. The copper metal transfer the insufficiant heat to the heatshrink. The fan does not cooling the processor directly, as the processor is connected to the heatshink with the copper metal with a distance 4 inch in length. If motherboard or processor will burn out, may be after warranty period, then what I will do at that moment. The design fault is made by the company, but I will be sufferer.

i bought a dell streak phone from delhi in may... now m at nagpur.. it has problem with sound.. no sound in calls.. cant talk therefore. i at DEll Service center, nagpur contacted the person and asked for replacement of handset due to this hardware problem. but i dont get proper response. i cant use the phone at all and facing acute problem.

Meetu agarwal
[protected]

Self had purchased Laptop from DELL with Service tag 4WKZ6BS. Laptop had laminations on the LCD display and the hinge locations.Suprisingly when laminations were removed after 4months of delivery it was observed that one of the hinges for the LCD screen is broken. The same was intimated to DELL customer care many times and they say that the laptop do not have hardware warranty and requesting me to pay extra money for their quality issue. Also laptop had issue of badsectors and laptop was getting heated very frequently. This issue was resolved by local service center during May-2011.
I am totally surprised and doubt about DELL that do they really have quality systems now......

Request your help to resolve the issue.

I bought Dell Inspiron 6 months ago, ordered it online from their HO located at Bangalore. Before buying the laptop , the sales person was going crazy following up with me & promised me a onsite service for a period of one year.

Within 6 months , my laptop started giving me a problem. Machine used to freeze up & fan started working very fast with a very loud noise . In this situation nothing works ( not even ctrl+ Alt+ Del) & i m left with no other option except switching off the machine from on/off button.

Dell Customer Care works only monday to friday ( 9am-6pm). So , practically they think that their products should be bought by housewives / unemployed people.

I called their Customer care at least 6 times.These people do not give their mobile numbers &say either call up on toll free number or send a email & they would call back.If you call up on centralized number you will have to explain ur problem to a new person every time you call.

I sent them a email 4 times , even then no one called back !!!

Pls note, They would also refuse to turn up at ur place for the service , stating that they will only give a remote assistance & will visit ur place in case a part needs to be replaced.

After fighting for long , when i found that nothng will happen i agreed but even then no one has called back till date.

Dell is the most pathetic product that you can ever think of buying. Their poducts start troubling you within 6 months & you would not get a After Sale Service also despite of being promised.

So , better beware before buying a Dell Product.

Ashima

[protected]@gmail.com

I have bought my dell studio 1558 on November 2010. After a month my turbo boost was stop working. Since i was busy with my studies, i didnt give much importance to tat. after tat when i contacted them , they told me to reinstall the drivers and OS too. i did it.. but still it didnt work. when i came back home on Holidays on JUNE 1. i contacted them. They were connecting to my Laptop through Internet, tried their best to resolve it.. my processor i5 450m has 2.4ghz normal mode and 2.[protected]@ turbo mode. i was contacting them daily and explain the problem each time. But atlast supervisor talk to me. They were trying to avoid this problem by saying tat it will work only when i installed heavy software. still now they did give the solution. i asked i have paid for tat laptop so tat they should replace it because i didnt get the required output. but they turn it down and cut the call. i need a solution for my laptop. It is still has warranty... they dont the value of the money! :'(

On 31st May 2011 I had complaint to dell call center about the problem in my laptop. My is complaint no
7098980 . I have called many a times in the call center but for no response , I have wasted Rs.500/- on my mobile bill simply to talk to the expert in their call center

Sir,
i would like to kindly bring to your notice that i purchased a Dell Inspiron 15R core i5 on october 2010. It was working fine untill a few months back when my system suddenly crashed. I turned it back on and after a system restore procedure it started working again. but shortly after it crashed again and repetitive attempts at turning it on could not get it started again. i left it that way and later started it again. Windows did load but the desktop seemed to have been corrupt somehow. Anyways i restarted it again and this time it all worked out properly. But after this event my laptop kept crashing on several occassions, sometimes it simply failed to start. A few of my softwares became corrupted and i had to uninstall them. I reinstalled them later on but they didn't work even then. Recently my antivirus (McAfee Security Center) stopped working. It failed to scan any component of the system.
I am at a loss here. I had purchased Dell hoping it to be one of the very best in laptop manufacturing companies but such problems has shriveled such hopes. My laptop is still under warranty and i would like to have these problems sorted out.

Dell is not refunding my money since i have esclated this to dell country head.
dell is forcing me to keep this unsealed package with me , however I am not intrested to keep this gadgets and requested them to manufactured a new laptop else refund my money .

Now only I am looking to refund my money and dont want to purchase laptop from dell in future as well .
this company does fraud and never care there customer .

Below is the summary of my issue ,

I had great faith on dell product and there services before purchasing dell laptop. In this competitive market customer satisfaction is big thing.

I purchased dell laptop Inspiron 15 R on 25/05/2011 , the ordered no is[protected].

My laptop J6RMXP1 delivered to me yesterday where I found that laptop package sealed was void , I asked the courier boy and inquired why it opened before handover to me but he was answered less .

Then I called dell infront of him and briefed history to agent , I told him as per rule I am not accepting it as it could be mishandled or purity of parts is big question to me .

I have put my hard earned money to purchase this laptop and it’s my right to get my laptop with genuine parts .

Since this incident happen to me I lost faith on dell and a big questioned is on there services . dell was trying to convinced me to accept the product as they said to me that blue dart (courier company ) reported the incident that packaging sealed is void on laptop .



I have rejected to accept the laptop as sealed was void before handover to me by courier boy . As per dell company itself mentioned on the seal " If find VOID Pls dont accept it " , customer care agent requested me to first accept but when i told them legal expect then they said yes you can reject this and i will request to deliver new manufactured Laptop from company .



My points are :---



I need new manufactured laptop from dell , that’s all . pls don’t waste my or your time to request me to keep the same laptop or validate this in factory for quality check .

Sorry I am strictly oppose to this , kindly deliver new manufactured laptop to me or I shall go to consumer court against this issue .

Dear sir/Madam,
I have to complain about my laptop. So i have become totally disappointed with laptop and with the service from Dell Service Centre. Here i m describing my all situations...
I bought my laptop from DELL INDIA PVT. LTD. by making an order online and they delivered it at my diclared destination on 08/03/2011. Till 20 days, i operated it perfectly but after it, a technical problem occured in my laptop (PROBLEM: when i operate any function on it after some time the whole screen becomes totally black and the system makes sound). In the end of the march, i complaint to the DELL TECHNICAL SUPPORT about the technical problem and i asked them to replace it but they said that after diagnosting, we will take action and finally they decided to change HARD DISC. An engineer came from dell centre on 07/04/2011 and changed HD of my laptop. But after one week i still had the same problem again with my laptop and there was no satisfaction at all. During this session, i was preparing my exams so i had a lots of problem and i couldn't study at all. Now again i tried to call to the DELL TECHNICALL SUPPORT to complain and they were disconnecting my call so many times. But finally a person handle my call and i told my all situations again, i said again that person to replace my laptop but he denied and said "your laptop could be replaced within one month from the due date." (here i want to clarify to you that i m not responsible because in the fist complain i had already told them to replace my laptop.) and regarding the second complain, they changed the KEYPAD and HARD DISC of my laptop on 26/04/2011. But after the next three days, still the same problem occured with my laptop. now it was beyond the extreme limit of my patience. after this third event, i didn't make a call to the DELL TECHNICAL SUPPORT due to my B.TECH exams. so now, i think that there is no benefit to call dell service centre.
So this is all about my situation. Now i request you to take an action against this problem and i want my laptop replaced any how.

I am giving all details below.

company name: DELL INDIA PVT. LTD.
Registered Office:
Divyashree Greens,Ground Floor,
12/1,12/2A,13/1A,Challaghatta Village,
Varthur Hobli,Bangalore South,
Karnataka.
website: www.dell.co.in
Company Tin No.: [protected]

My Laptop Purchasing Bill Detail:
Invoice No: [protected]
Customer No: [protected]
Dell Order No: [protected]
Quotation No: 24704463/2
Sales-Person: Shetty Mahendra


Please, kindly inform me regarding this as soon as possible. For any enquiry feel free to call or mail me any time.

Thanking You.



FROM:
ARPIT GOEL
MEERUT,U.P.,INDIA
MOB NO. [protected], [protected]
email id : [protected]@gmail.com

battery back up of my DELL inspiron 15R n5010 LAPTOP is very poor. apprx max be 1 hour
when i called to DELL customer care, then their representative say that " it is normal,"
if backup of battery is 1 hour then why Company mention 4 hour backup in menu while purchasing laptop's.
when i ask about the battery replacement under warranty , then DELL customer care''s representative say that its warranty is over...

Bhawani sharma
M.Sc. (Computer Science)
Now Student of M.Tech
Punjabi University,
Patiala, punjab