Dell India Complaints & Reviews

dear sir,
I bought a dell laptop on 20th January,2011. The model is name as INSPIRON 14R N4010. The configuration is- Intel Core i3 processor, 3 GB RAM, M 370 @ 2.40 GHZ with pre Installed Genuine Windows7I. Its system type is 64- bit operating system. No Pen or Touch input is available for dis display. Regarding dis i hav some confusion on matter of price. The retail sold me at Rs. 40,500 plus Rs.2025 extra as VAT charges i.e Rs.42,525 in total. As I am not satisfied on the said price,I asked other 2-3 computer shops the minimum and maximum price which can sold to the customer. All the 2-3 shops said the same that they sold in the range between Rs.36,500/- to Rs.38,000/- (including all taxes) and sumtimes at Rs.38,500/- in past months. According to the price said by other computer retailer the difference in price is more than Rs.5000/-. As now everyone is familiar and have knowledge of computer I felt shy. Afterall my friends scold me as foolish. As I am so disappointed I rang up the owner of Retailer and asked to considered the matter in very good way and in himanitarian ground. Insted with a pride he told me that, he knows he had sold in higher price but there is any no way to less the price. He said he had sold the same Laptop to others in Rs.45,500/-, also he said he sold at best price Rs.42,525 only to me as we (Owner and Me) staying nearby same locality and as we known each other well from the past. He confess me not to put up any complaint to customer forum or at Dell company telling me that his business relation with Guwahati will not good. He also charged that the higher in price is from the Guwahati dealer, that he bought from them at Rs.40,500/- which he sold me at the same price Rs.40,000/- without any profit,but he put VAT charge of Rs.2,025/- i.e Rs.42,525/- in total.to without any profit as we were from nearer locality. Sir, do you ever imagine that whether the seller (Retailer) will sold his item without any profit to customer whether they known each other or not. I dnt think so. They can give some discount as a friend or as a known person but never in the price he bought from the wholeseller/Distributer. So, the matter is at first he request me not to put up any complain and now when i call him up to discuss the matter as brothers he souted and challenge me to put up complaint according to my likes. Before, I dnt think so to put up any complain as i like to close the chapter in a good way considering for forgivenes as I am also a human being and have that sense as no one is there which never commit any misteke.But, according to his word it insulted myself to take convinient help from your organization. It is important to mentioned that before i bought the laptop i declare myself to him through phone and asked whether he is able to give or not with an advance of Rs.20,000/- . He was very happy to receive my phone,and welcome me as he can give and told to pay the remaining amount between 31st of February. But in advance On 3rd Feb.2011 i paid Rs.17,0000/-. Therefore the total amount I have paid as advance for the said Laptop is Rs.37,000/-. No one is allow to return any electronic item once the customer bought the item. Instead they will give the gurantee of months,year or more.Negative marks are also not found in most of the electronic item. But the said Owner name as Papu (name used in locality) told me again and again to return the item. Instead of confess himself for his mistake he tried to pull me down, told me not to complaint. He is a rich person so he bosted as no one can do anything even he make the price of the item at his likes. So i hope the consumer forum organization will find out positively for every consumer which frauted by the shopkeepers. Difference for more than Rs.5000/- is not the easy matter. I will produce Cash memo and other neceserries things for the further action.And i wish to be in touch with your organization always. Please confirm me the price made for my state MANIPUR and related matter needed. Confirm me also in my another mailing address mailcare.[protected]@gmail.com . #[protected]

We had booked a computer on 24th January 2011 through their sales representative Ms. Neetu Yadav. While confirming the order on the phone, she promised that the said computer would be delivered by 02-03rd Feb 2011. However, when we got the order confirmation, it was mentioned that the said order would be delivered on or befor 09th Feb 2011. When we spoke to Neetu, she assured us that this was just a mere formality and the delivery would take place well before that as she had promised. After that day she just dissapeared and refused to speak with us on the phone. Today (07th Feb 2011) when we called up the Dell customer care they said very casually that the order is not ready due to non-availability of certain parts. No specific date of delivery can be provided by them also. For order cancellation they say that it takes 25 days which is ridiculous.

i brought two laptops dell studio and inspiron. Studio with slot in dvd writer which never worked properly from d day i brought, i complained and they sent an engineer after 2 days. He askd 4 cd came with d laptop. I shock when i cm back there, he was desembeling my pc as a labor changing wheels of ferari. He scratchd all around the body and fixed keypad frame by breaking its knots and caps indicator, i suggest him to work softly but he then he clerify that ''i didnt found ur place and so now v r at loss to get service charge from company due to not servicing with in 24hr. They replaced my writer but same problem after 3 days. Nw am using usb writer coz its beter then to boot pc to get d disc out. Worst service and worst hardware they r using. M just fed up now.

My Name is chandrasekhar.i have purchased a dell laptop Inspiron 1564 through staples store on 7th April 2010.My Laptop Service tag is BQVD5BS ,with in 8 months of my purchase the laptop shows some typical behaviors like blue screen errors,continuos beep sound etc. i have shown my laptop in dell service center and they replaced core parts like mother board ,2 RAMS.The continues beep sound issue got resolved but two new issues got introduced to my laptop one is over heating of mother board and too much fan noise.Again i visited dell service center and they replaced mother board and fan and some other parts.After replacing the fan with new one i am still able to hear the noise sound .

i strongly feel dell has cheated me by sending a substandard product.

Dell Should replace my laptop with a new one or should provide a waranty period for the repalcement parts and fix my issues.

Note :-my warranty period is going to be over very soon and i dont think dell will look into my issues once the waranty period is over

Please help me to take further action if possible

i have purchased a new dell lapton in august,2010.and now its window is not starting and nothing is showing on it and its opening process is also very slow.
so please understand my complaint nd try to correct it. please
INSPIRON N5010
REG MODEL:P10F
REG TYPE NUMBER:P10F001
SERVICE TAG DBS86BS

nd my adress is
amity university
lucknow,moc

I ordered for a laptop at Dell Computer India Pvt. Ltd., on 13th Jan'11, and was promised a delivery within 15 days. It has been than more than the promised date of delivery, but didn't receive any call or communication from Dell on the order status. My order Details are:
Dell Vostro 3400
Order No.:[protected]
Quote No.: 24605837
Amount:Rs 44,599.00/-

I am feeing mental harrasment due to this delay and the services, dell is providing. Pls take some action so that consumers are not duped in fake promises.

I purchased a laptop from a retailer in somdata plazza . Now after six months Its hard disk has got damaged.
When I called dell customer care he told me the retailer has not sent the invoice copy of your machine so we can't help you. When i talked to the retailer he told me that the dell's people are lying and they don't want to provide service so i gave my retailer my laptop to change its hard disk. this was two weeks ago from tody( 27/01/2011). He says he has already locked the complaint in the dell service centre and its thier responsibility to send a mechanic. I don't understand to whom should i ask for help. what is the reason who is lying i don't understand ......please help,,, waiting for your reply.

Dear Sir,

I had purchased DELL laptop on[protected],, But when we are connecting its port to an LCD, That LCD output is not showing clearly and its colours are also not showing in normal mode. When we connect the same LCD to another laptop it is working clearly.

The same LCD when connected to our new laptop it is not showing clear picture. Our service tag is 7RST7BS.

So we request you to please do the needful in this case as early as possible. As we are using this for our office purpose,, it is very urgent for us.

Thanking you
With Regards

Dhanya Praveen
Trivandrum, Kerala
[protected]
[protected]@gmail.com

I purchased Dell Inspiron Last Year,
Firstly i called Dell Customer care , they gave me offer of 3 year complete warranty with 8500 and there after gave me 10% discount on full amount, that was ok.
But I visited Dell Showroom Chandigarh , they asked me that now can take 1 year complete warranty of Rs750(approx) and next year you would extend @1900 RS.
And i purchased Laptop from Showroom now after 1 year when i Visited showroom, they said we didn't commit such things and you have to call customer care if you will want to extend warranty and they quote
"One year Next Business Day 8x5 warranty extn price is 6017/-, and Two years for the same is Rs.10473/- (taxes all inclusive)
One year Next Business Day 8x5+ Complete Cover warranty extn price is 8163/-, and Two years for the same is Rs.12929/- (taxes all inclusive)"

So I recommend you all that never purchase from dell showroom , best option is their call centers, however their call center service are very good and their product are also too good but Dell Exclusive Showroom are frauds

I purchased Dell (TM) Studio 15 Laptop (S541036IN8) on[protected] and since April, 2010 this Laptop's Internal 8X DVD+/-RW Combination Drive with dual layer write capabilities went out of order and many times Dell Service Centre rectify the defects, but this particular DVD again & again went out of order resulting in lot of mental disturbance to myself and my children suffered greatly due to this particular problem with DVD DRIVE. I am now requqesting Dell Authoritiy for complete replacement of this faulty DVD Drive with new one. My Name : R.K. Mahindra, Mob. No. [protected], My Servie Tag No. is H T K 75 B S

I brought one Dell Streak on last December. But the very next day it fell down from 1 ½ feet height and the Gorilla glass broken into pieces. In Dell website it's clearly mentioned that Streak comes with a "Crystal-clear damage-resistant Gorilla® glass screen”

http://www1.ap.dell.com/in/en/home/mobile-accessories/mobile-streak/pd.aspx?refi...⇄

I am surprised that from this height how a Gorilla glass will break. After this I logged a complaint with Dell about 42 days back. Every time I can say Dell is fooling me in the sense giving wrong commitments to the customer “Spares will come by 1’st, 2’nd, 3’rd week of Jan etc etc..” And finally they send me a mail stating that because of spares non availability I have to pay another Rs.10000 to replace the handset.

Mail From Dell Customer Care.

Hi Sarath,

Reference is made to the mail below and subsequent telecom we had day today. As discussed we would charge you 10K for this physical damage for a replacement. Please feel free to contact / email me for any further assistance.

Regards,

Dell|Telco Customer Support
Toll Free Number[protected]Monday to Friday, 9 AM to 6 PM)
E-Mail ID [protected]@Dell.com

Dell truly values and acts on all customer feedback. If you have any comments, suggestions or feedback please feel free to contact my manager,

I purchased Dell Laptop on 31/08/2010 through invoice no.[protected]. After working on it I found the keyboard defective which was replaced by the company. Then I found that sound is not working properly for which I complained to the service centre. The service centre told me that the mother board is a problem so the system has to be replaced. On 29/11/2010 I got a mail & asked me to send some documents signed & scanned & remail the same. I signed the documents & mailed to the given address. Now nearly two months have passed neither my defective laptop has been picked up nor the new has been delivered. Everytime on talking to the service centre the only option left to me I get an assurance that my faulty laptop will be picked up in two to three days & new will be delivered in 10 days. Now I feel like that the company has cheated me by delivering a faulty piece & no solution is coming up to me.

I have procured the Laptop Inspiron (TM) 1564 (Product Code No.S5412061N8) against Inv.No.00442310 dtd.19/03/10 from M/s Dell India, but there is some problem in the laptop's LCD Screen which was brought to the notice of their Customer care no. of times.

Some of the Dell Customer Care Executives whom the undersinged had explained the problem in detialed were Mr.Ankit, Mr.Umesh Taluja, Mr.Sagar, Mr.Sunil & Mr. Narayana all these executives had accepted the problem and assured that the problem will resolved and had asked to carry out no. of operations on the laptop but even after doing all the activities as advised by these executives the problem still persists.

You are requested to advise the further coarse of action against th referred company.

Regards,

Ashish Landge
G-105, Ambuja Cements Colony,
Post Upparwahi, Tehsil - Korpana,District Chandrapur, State Maharashtra-442908, Mb.No. [protected]

Hi, I am from hyderabad. I got my laptop 8 months ago. My dvd R/w is not working from 4 months. I dont know how to contact them through online. I need there address or online contact number or email. I think my CMOS battery is also not working. Date and time settings are not updating.
Please help me soon before my warrenty completes!!

THank you.

I baught Studio laptop in Sep - 2010 and in Nov - 2010 the mother board got down (dell replaces). In Jan 2011, now they gonna change keyboard and optical drive.

One more problem I am facing with internet connectivity, which Dell support engineers says this is the problem with operating system installation.
Dell Support Engineer - Varun Tripathi (956597)

Also i have broken pixle on TFT also and dell support says its industry standard. I haven't seen in my life since i started working on computers. Dell will not gonna solve my issue, as support says.

With in 4 months, below are the parts got changed:
motherboard
keyboard
optical drive

And i hope many more to go..

Thanks for providing so much of good experience with DELL

Sanjeev Sharma

I have paid money for "Dell Complete Cover Accidental Warranty " and i have registered a complaint in Dell, according to which they are supposed to replace my webcam and DVD drive. I registered complaint in october and it was supposed to be attended in a week's time but now its more than 2 months. I have contacted Dell Regarding this but they are just postponing it again and again.
The complaint number as registered in Dell is : 5625206

I have purchased a dell inspiron 14R laptop from Mrs.LogTech INFOWAY PVT. LTD
Thiruvananathapuram vide invoice number-A 18804 dated 5th december 2010.The carry case provided by the company is not convenient for me to carry the same to my office.
It is requested that I may be provide with a case cover (Suitcase type) which other companies are providing. My residential address is given below

B.Venugopalan Nair
"Vaisakham"
TC-9/1847(1)
K-115
Kochar Road
Sasthamangalam
Trivandrum
Pin-695010
Mob No-([protected]) & [protected]

An early action in this regard would be highly appreciated.

Respected Sir/Madam,

I am SHAILESH KUMAR from Varanasi, UP. I have place my order to Dell India Pvt. Ltd. for a Laptop on 24 November 2010 to be delivered to the Varanasi address, and they told that it will be delivered within 10 days, but it was not delivered. Then I called to them, then they told that it was put up on hold for the road permit form, and this thing they have not told before placing the order.
Finally I have sent the Road Permit form within a week, but next week they told that there was some document error in that form. The only error was that the validation date I have mention from[protected] upto 8-1-2010 instead of 8-1-2011.
So, I decided to change the delivery address to New Delhi address, so that no Road permit form will be required there. On 22 December 2010 I have told to change the delivery address, and they told that it will be changed within 2 days.

But now the problem is the salesperson to whom I was talking with is not replying calls or mails, and its been more than a month since I have placed my order. And when I am talking to their Toll Free number, so no one is able to give me the satisfactory answer, and they are only switching the calls from one department to other.

Reply me regarding this as soon as possible. Following is the Order and Customer no of my Order.

ORDER NO:[protected]
Customer No.:[protected]

Thanking you.
SHAILESH KUMAR
VARANASI, UP
PH No: [protected]

Dear Sir,

I bought laptop from dell in the month of JUne-2010. just after that i found problem in that ,
when i m using that display of my latop gone white and i unable to see anything ,
I also know some others persons with whom same problem persist and they also buy dell latop in the same month . it means they have default in manufacturing . might be dell is aware about this ,

When i loged complaint online they said that we will Replace ur LCD , but i dont want to be replace only LCD . i want to replce my laptop. if Such a good company start making these kind of products then what others will do.


Vijay Kumar
[protected]@yahoo.co.in
[protected]

SIR/MADM,
I HAV PURCHASE A VASTROO 1015 ON 15 TH JANUARY 2010.THE PROBLM IS THE LAPTOPS SOME TINE NOT STARTED BUT WHEN THE BATTERY IS OPEND AND RESET THEN IT GET STARTED.SO PLS SEND UR ENGINEERS AS SOON AS POSSIBLE BECAUSE I HAV ONLY SOME DAYS LEFT FOR THE WARRENTY.
THANK U
BIJON CHOWDHURY
131 BLOCK B BANGUR AVENUE
KOLKATA 55
[protected]