Dell India Complaints & Reviews

Dear dell india

Please Repeleace mobile no xcd 28 which IS PURCHASE Through Home shop 18 vide order no[protected] date 26.01.11 the major problem is battery backup only 2.00 hrs max.

regards
sunil chaturvedi
[protected]

i bought a dell streak phone from delhi in may... now m at nagpur.. it has problem with sound.. no sound in calls.. cant talk therefore. i at DEll Service center, nagpur contacted the person and asked for replacement of handset due to this hardware problem. but i dont get proper response. i cant use the phone at all and facing acute problem.

Meetu agarwal
[protected]

my dell strek modile not properly and no ficical demage problem any time not work propeyly and service center ahmedabad is curupt mobile change 5000 rs extra that you chek responsible person and help me otherwise i complain in very high level frod with costemer you contect me direct [protected]

DELL INDIA — non working of dell streak mobile

Dear Sir /Madam,
I had taken dell streak 5'' tab on 21 june 2011 from Magnate Store Irla branch. Till date i have hardly use mobile for 10 days. Thrice it has gone to dell centre for repair where alway the problem was that mobile is not charged. I have paid 7200 rupees first time for mobile replacement, new cord and one new extra charger with cord. I got my mobile after 4 weeks with new charger and next day they gave me cord. Cord was not working and phone also stopped charging after four days.Again the centre gave me a new piece without charging and new cord was given. This time phone got charged only for 2 days and new cord which they gave is not working.
Now i am not interested in using this phone so i would like to have refund for the mobile and compensation for the mental stress and agony i have gone through.
Waiting for your replypan
Kirpa

I brougt a dell AERO phone from delhi in 09:07:2011. it has problem of touch screen and hang n the phone . I was go dell service center in nehru place in delhi and contact the person he asked for replacement of handset due to the problem. but the person say the handset was retain in 20 days but the 1 and half months was go but the never retain the phone and he always say the phone was come in the 1 wek later.the address of the service center DELL AUTHORIZED SERVICE CENTER 401 4TH FLOOR EROS APPARTMENT NEHRU PLACE NEW DELHI CONTACT NO :[protected][protected] and you direct contact to me ZAHIR ANJUM [protected]. PLEASE HELP ME

THIS my second complaint I am very disapointed about your serrvice my dell AERO handset submit 1 and haif month but your company never give me my phone but in future i have never purchased DELL PRODUCT and i says my friend, famiy member and all persons never purchased DELL PRODUTS because they never give the service. JORDAN [protected]

DELL INDIA — cell not work properly

cell nt wrk properly from the date of sold.i cmplaint at ghaziabad then they change my cell bt still cell has lot of problem.

I Mr. snehal Mane from Goa, I bought Dell Venu Pro which i Purchacsed on December 2nd 2011

I was getting some problems with the phone as below.

1. battery heatting
2. on charging the phone. the cell was not resopnding, for which i use to remove the battery and put it back and it use to work.
3. one side speaker was not working.


I have given the Phone for replacement here in the service center at Goa-Panjim. date(May 24th 2012) Call details as bellow

Call ID : GOA-DL[protected]DW
Call Date: May 24 2012 10:20 AM

I Was told the the product replacement will be done and will be given a new piece in 7 to 8 days time.
Sill i Have not recevied the product and the service center people are also no able to give any answer as when, they will get my new cell.


Mr. Snehal Mane
[protected]

I purchased Dell streak phone from Chandigarh on[protected] and was handover to Dell Authorized Service Center S.C.O. No. 477-478 Sector 35C, Chandigarh on[protected] for a booting issue and was returned after one month on[protected]. Now it is again not working due to charging Port problem for which they are asking Rs 5500/ to get it repair in guarantee period. Pl let me know if any one is facing this type of problem then we can approach consumer Court for the same.

My cont. details. Harbans Singh Saini, [protected] email [protected]@yahoo.com

Dt:30.06.2012
To,
The Care Manager,
Dell India Private Limited,
Divya Sree Greens, Ground Floor,
No.12/1, 12/2, 13/1A, Challaghatta Villagem
Varthor Hobli, Bangalore South,
Bangalore-560 071.


I represents that a mobile phone of DELL Streak Mobile MOIM was purchased from Hello World, No2, Sardar Patel Road, Adyar, Chennai-600 020, on 28.07.2011 vide Invoice No:Ad-10145. The total cost of the said mobile phone was of Rs.26, 000/- and it was of following Serial No:
IMEI : [protected]
BAT: CN-0D084T-75751-0C300EK-A00
CH: GD5NM11A-00

I state represents that he was not happy with the functioning of the said instrument as of and on it was creating some or other problems. I was totally unsatisfied with the performance of the said instrument and upon that the response and interest shown by you to rectify the defects and problems pointed out by me.

I further submit that only on repeated requests and complaints you came forward and give a new piece of mobile phone by replacing the defective one. There fresh piece bore the following serial Number of the instrument:
New IMEI No:[protected]
CH : GD5NM11A-00

I further represents that even after getting the new piece from you I was not satisfied with its performance and same problems were in existence even in the new piece and this made I disgusted about the functioning of mobile phones of your company I am business man and most of his transactions are being carried on through mobile phones. In the absences of mobile phones is entire business activities come to grinding halt and it ends up in financial loss by losing valuable customers. Therefore left with no other alternatives I had to lodge complaint with your customer care centre, which is highly irresponsible in answering the customer’s grievances. I made number of attempts to contact your customer care centre in this week but either he was directed to call after 2 days or enquire higher officials for further details. I further represents that he was totally dejected as his customers started complaining about non-reachable of connectivity due to some internal defects in the piece and this lead to incalculable financial loss.

I represents your’s being service oriented unit is not supposed behave in evasive manner by not responding to the customer. The customer care centre is established to provide prompt response to the customers and redress their grievance immediately. But instead of providing solution and redressal, you have not even taken care to give heed to his requests. I is unable to use the mobile phone as it is clear that the piece is defective and therefore, the entire amount shall be refunded to I along with the mental as well as financial loss caused to him.

Hence, I hereby call upon you to refund the sum of Rs.26, 000/- towards cost of the instrument and also a sum of Rs.2, 50, 000/- towards mental harassment and financial loss caused to my client within 7 days from the date of receipt of this notice failing which I have definite instructions from my client to proceed against you by making you liable for all the cost and risk thereof.
R.Rakesh Jain
[protected]

THIS my second complaint I am very disapointed about your serrvice my dell streak5 handset submit 15 days but your company never give me my phone but in future i have never purchased DELL PRODUCT and i says my friend, famiy member and all persons never purchased DELL PRODUTS because they never give the service. Rakesh [protected]

I am thank full to you for replacing & defective Piece of mobile phone and sending me a fresh new Piece. However & warranty period for & defective piece which was supplied to me is going to Lapsed on[protected]. Since New Piece # [protected] is being received by me on today (Dt.[protected] & warrant period for this piece should be extended to 1 (one) year from today.

I expect for immediate response and conformation about a warranty period given on fresh piece # [protected] through e-mail within 24 hours failing which I have sufficient evidence to expose & deficiency in service by you and also supplying defective piece to a Customer’s. I hope my request of warranty period for 1 (one) year for a above said fresh piece would be considered without making me to knock a doors of the court of law.
With Regards.
Yours faithfully

[R.Rakeshkumar]

Email [protected]@yahoo.in

sir
i have dell aero
from the first day this phone have many problems
as i spoke to many users all was not satisfied
as well as i have spoken to the dellers also all said the phone is not good we are not selling it now
so i request you to change my model or please return my money
esq-dl[protected]dw
ravish jain
[protected]
please return my money

dell is the most worst service i had ever seen in my life. i have dell laptop of xps series.. the laptop get damaged under warranty. they said they will not replace my damage parts as the damage is done intensionaly.. i submitted 23500 rs for damage parts and extended warranty now they are saying they will not replace my parts and will not do extended warranty...

sunny
[protected]

Hi all,

i purchased dell streak when its cost was around 35000 rs. and I am at pits now..All my money has gone into water..i have replaced it twice due to innumerable problems..and the cherry on the cake is that the service centers for dell are hell worst..late responses and in the first replacement i felt the replacement was a bogus 1..i feel like crying cause i bought it with my hard earned salary..i should have gone for any other phone..

with regrets
moon

i have purchase my dell xcd 28 on 13 dec.2011 from digital wold 7th c rd sardarpura jodhpur[rajastan] no.[protected]. now mobile is not working properly so i send to servopro technolgy jaipur(rajasthan) id no.sp8-di[protected]dw on date 17 aug 2012.he said your mobile ok with in 15 days but when i talk to- day he said take at least15 days more to exchange with new xcd 28 mobile this mobile has lots of problem specially with xd 28. from banglore head office we have not recived new mobile than i talk on customer care she reply we have mobile xd28 you send complain to us will change your xd28 mobile with hope i send u mail as possible earliar respose and pl save my all contact numbers in my old xcd 28 .my name and address- dr. mahendra singh rathore, gole nadi, umaid chowk, near kali tanki, jodhpur(rajasthan)mobileno [protected] and phone no.[protected].you can send directly to me new mobile xcd28 to my above given home address. with regards.

i have purchase my dell streak on 3rd june from flipkart.com it has problem with sound.. no sound in calls.. cant talk therefore and my phone is not started 3 or 4 days please replace my phone and call me on this no [protected] my order no is od[protected] MODEL : mo1m IMEI : o[protected] SERVICE TAG : bw7y8q1 PLEASE REPLY ME FAST

THIS my second complaint I am very disapointed about your serrvice my dell streak5 handset submit 15 days but your company never give me my phone but in future i have never purchased DELL PRODUCT and i says my friend, famiy member and all persons never purchased DELL PRODUTS because they never give the service. Rakesh

I purchased A XCD 35 & dell streak, I have problem with both phones. The situation is my both phones & replacement amount is at service centre from last 2 months. I have recorded a call about communication we had. The Dell service person is telling you may go to consumer court because dell itself is not responding their service team too. The hell worst part is customer service people are putting the call during communication.
Manish
[protected] [ PUNE]

Laptop ki display me line a gayi h

Sir mere laptop ki display me line a gayi h
Email- [protected]@gmail.com
m- [protected]

laptop drivers are not working properly

Laptop was not woring properly games are not supporting Graphic card was not working my processor was i3 ram 4 gb Hard disk 500 gb still it was not supporting

Dell India Pvt. Ltd — Poor After Sales. Faulty Product

Dear Sir/Madam

I purchased a Dell Inspiron Model 1410 worth Rs. 40600/- in Oct 2010. Within just 45 days of purchasing, My bluetooth software stopped working. On the instructions of their Technical Executive, I was told to reboot my laptop to repair my bluetooth driver. I performed the necessary action but not only did the bluetooth not work, even my webcam stopped working.

I, then, requested for a repalcement. Firstly, Dell has a telephonic after sale service. Getting through to the concerned person took a lot of time. I, then contacted the Area Sales Manager, who just forwarded a mail and didnt bother to listen to my queries. Even their Technical executives are not available over the fone. Finally, my request for a replacement was accepted.

Even though the laptop stopped working due to no fault on my part, I was subjected to unfair treatment by my calls being unanswered. When my request for replacement was accepted, I have been told that my faulty laptop will be taken and I will have to wait to 12-15 working days to get a new Laptop.

I am an MBA student and my entire curriculum depends on my Laptop. Waiting for 12-15 days without a laptop is not just unfair but clear injustice.

Awaiting response from your side.

Regards
Hardik Naik
Mumbai

Dell India Pvt. Ltd — Hopeless Services

Firstly Dell does not accept purchase orders from small companies. It has to be in the format that they submit. They were not accepting my order because i placed a penalty clause in it that too after the delivery period ends. So i had to place order in their format.

Order was placed on 22 October 2010 and confirmation received on 27 October. As per order confirmation, laptop was to be delivered by 19 November. On Dell's website it was supposed to be delivered by 16 November, 2010.

Today being 3 December, Dell sales person Mr. Dipjyoti Nandy does not pick up my phone, neither the care service center is ready to give me the status. On the website it shows that product has been shipped from factory (Malaysia).

It is my sincere advise not to entertain foreign companies like these and be extra sure while making any purchase.

it will take 20-40 days to reach

M/s Dell has an third class after sales service.

inspiron — problem

Hi My name is nagendra.


i brought my lappy at guwahati which is at assam state in india.i am facing some problem with my lappy,
the problem is "SHUT DOWNING DURING GAMING "and"IT GETTING HOT WHILE USING BY ONE HOUR"


this are the problems i am facing..give me reply as soon as possible........


THANKYOU......

dell inspiron — Processor not working

I have purchased a Laptop from UAE and it is under global warranty till Feb 2012.
Presently the Laptop is having problem with processor and I would like to repair the same in my home town Kerala - India. Request your help and assistance.

Brother ...plz understand, any computer is a electronic product, and it can go bad anytime, depends on usage also. I have been using DELL product from past 5 yrs and till now not even a single part is replaced . 1st understand, DELL company give you warranty on your system not guarantee. So only part was replaced .

Dell India Ltd — delay in delivery

Sir this is with regard to order of battery for my Laptop from Dell. While interacting for the first time the sales person from the Dell, he was very cordial and helpful. He assured me to deliver the product within one week time. He has not provided any invoice for my payment made through card even after 7 days. he is claiming that he will get the invoice after delivery of the goods which seems to be very illogical. Today I am in dilemma about my online order. I have only provided with a transaction ID which is 798267. I have no idea about any regulation in India about such type of activities by companies, where they trap the customers with fallacious promises and later forget all those. When contacted for the subsequent time I was not assisted properly. Being on phone line my call was transferred from one person to other without intimating me and finally no solution was provided. I am doing so many transactions online but this was the first instance when i met with such types of Mal-practices. It totally changed my perception about DELL. I will never suggest any body to go for Dell. Their pricing policy is very suspicious. They do not demonstrate the fixed price of their product and reason for changes in their value. I think their should be proper check from the side of Govt. of India to regulate such companies.

Amrendra
New Delhi
product code 6cmk2bs

Dell India Limited — Delay in delivery and misleading

I purchased a laptop by placing an order online from Dell India Limited on 08 June, 2011.

The sales person gave me a confirmation that the delivery will be made by 7 to 10 days.

This was a major reason of my purchase as I required my laptop urgently and I clearly conveyed this message to the salesperson, who assured me a quick delivery.

Next when I enquired after a week, I was told that there was shortage of parts and the parts will be arriving on 18 June, 2011.

I was told that the delivery process will be expedited and by 22 June, 2011 the laptop will be delivered.

Now I have been informed that the parts will be arriving on 28 June, 2011.
Due to this my work is hampered badly.
I am losing valuable time.
I have asked them to return my money, for which there is no response.
Also I am unable to register for an online course for which I needed the laptop.

Kindly look into this matter and suggest.

PLAINTIFF - Kaushik Chatterjee
Email Id - Chatterjee.Kaushik.[protected]@gmail.com
Mobile - +91-[protected]

DELL — not working well

I purchased one DELL laptop Inspiron N5010 4 month ago with service tag F9QY5N1 AND ORDER NUMBER[protected] but my laptop having some problems now.It become restarts when some small shaking occurs.I went dell service center in Hyderabad.they told me to pay 1500 rupees service charge.But my laptop having 3 year international warranty.But it bought from Dubai so the warranty location is Europe Middle East or Africa now .I already requested to change my warranty location to India but it exceed 15 days now.I didn't get any responds from DELL.you suggest me what I will do next.please contact me urgently my phone number [protected] and mail id [protected]@gmail.com

scd

very true. i bought laptop in september 2010 and its very very slow. on calling customer care they asked to reinstallthe OS. it made no difference. but it seems they have no other support to offer even thopugh my laptop is under wsarranty. DELL is cheating its customers.buy any laptop but not dell

DELL — Delivery of damaged laptop

Hi,
I have purchased a new INSPIRON 15 R Laptop from Dell, after the delivery I found that Laptop is slow in performance and top pannel is damaged....I have logged a request with Dell to check the same and found that Hard Disk Drive is corruput and having Bad Sectors.
I have reported the same issue to dell and asked them to replace the laptop. They have provided me the Service Request Number and told that it will be replaced in a month.
Almost 2 months has passed but I have not received any call back from DELL regarding the replacement. Even after multiple followups I have not got proper answer from DELL Support team, they just forward MY calls into different departments and waisted my time.
I am fealing like cheated after purchasing the dell laptop, please help me in resolution of the issue.

My Laptop Number is :3XMRWQ1
Raised SR Number:[protected]


Regards,
Ashish Bhatnagar
[protected]

It is because you had purchased a branded computer but the service is worst . The reason is due to the rotten management managed by Manager, TM and Trainer Manager and ER who train for dell laptop in Mumbai.
The employee are not to be blamed, cause it is due to the pressure put on them by their seniors and also lack of training.
You should notify the VP, CEO who stays in US and also notify the headquarters of India in Chennai, Dilip Vellodi who is the MD of sutherland which has dell process and also there is Sitel.

dell inspiron n5010 — charger &warranty

i have purchased dell inspiron 5010 in united states.now i have a problem with my charger.now what should i do to get a new charger.what should i do to get my warranty transfer to india.please send me the details to rishi.[protected]@gmail.com

dell inspiron n5010 — System Does not Work Proper

Good Morning Sir/Mam

This is Prashant Barkume
I am customer of dell system

Sir, last 8 month have faceing more problem but dell did not provide me proper service.
Mentioned mail id is dell center
[protected]@dell.com
[protected]@dell.com

I was sent mail more time which problem i hv faced but they did not call me and did not provide proper service...please help me....I need consumer care help....
I have more proof about the dell services ...attached photo of mail...and more proof i have


This is mail I was sent more time ......But they did not call me...?

Dear Sir,
This is Prashant Barkume
I am customer of DELL since 2010
Date of Purchased: 22 June 2010.
My System Detail: -System Service Tag No. : FJN36BS
INSPIRON 5010
I have sent this mail 10th may 2011, dell didn’t reply me.
This is my final mail i[censored] didn’t reply within 24 hr I will take action.
I have faced many problems after purchasing DELL system since last 8 month.
1) I have used Seagate Hard disk. It had unallocated space problem.
I have also registered complaint to your technical department.
They send Service Engineer to repair HDD and RAM.
He removed Seagate HDD and inserted Samsung HDD on my system However, RAM is incompatible to the system therefore He didn’t replace the RAM.

I told to the technical department that “please send me the HDD that is exactly about as per my system configuration”. But He said they did not send proper part.
Dell had sent me the web link of customer feedback on my mail ID.
I had given the feedback to the dell web link.
They did not give me the proper solution about my problem.
2) 3 month before changed HDD,
Again facing same problem.
Like...
? System Hot within 2 hour.
? 2 and half hour system automatically stop working.
? Cannot work properly.
? HDD space unallocated.
? USB Port Do not recognized.
? Bluetooth did not detect mobile phones.
This problem I have faced many time.
Again, I spoke about this problem with technical department
And I requested please give me the proper solution.
In April Month I had certainly called 7 days to technical department
Every day technical person told me.
“Today proper tools are not working can u call tomorrow”.
Finally, After 7 days I was very hyper tension and I told technical person “After proper working update tools then come office”.
He told me “sorry sir”, and finally
He manually made by dispatched.

I told to the technical department that “please send me the HDD that is exactly about as per my system configuration”.
They told me ‘YES, I will send proper HDD as per your system configuration of HDD and RAM.
They assured get back within 4 to 5 working days as replacement.
I was waiting for 4 to 5 working days but service Engineer didn’t not came on time.
After 15 days I get a call from Service Engineer. He came at my home and replaced above mentioned part.

Service Engineer changed HDD and RAM product of Samsung company

But I have already told to the technical department that “please send me the HDD and RAM that is exactly about as per my system configuration”.

Again they did not send me proper part.

I told Service Engineer why you are installing HDD and RAM of different company.
He said I don’t know about this product please called Dell Technical Department.

Give me the Answer about replacement Dell Provided Services.

3) After Changing HDD and RAM, Facing New Problem
Like Do not recognized USB Port and Bluetooth.
I had called technical department and I spoke the problem what I have faced.

I have communicated 2 and half hour with technical person finally she provided me the solution of changing the Mother Board.
She made a dispatch and case no. is 6997567. Date is 8 May 2011.
She told me provide the part of replacement within 3 to 4 working days.
This is list of Problem .....


1) LCD rounded Hinj Problem there is different sound...chance of crack the base
2) System automatic hang and stop working
3) Cannot work properly.
4) HDD space unallocated.
5) USB Port Do not work proper.
6) Display Problem
7) When DVD content copy on Hard Drive then system take a time 2:45 min.
8) Changed mother board two time but problem still there.
9) Battery Problem...


I spoke about this problem with technical department
And I requested please give me the proper solution.
****************************************************************************


Dear Sir/Mam,
I am not satisfied with all provided part of replacement and services.
How much time it will take for replacement of HDD, RAM, Mother Board which is as per my system requirement?
I want to replace all the system.
I do not want to paid money as my system is under warranty period.
If you can’t provide me proper replacement then send my money back.
I lose lacks in business because of your system who will pay for this ???????
I am not ready to facing same problem again so please give me the what I paid money and take it your system.
Regards,
Prashant Barkume
[protected]
[protected]
[protected]
+[protected]
[protected]

consumer care email send me. i should be sent more proof .

You should post your cellphone number in public that way. This is one of the ways how mobiler spammers get a hold of your numbers.

http://facebook.com/hardwarebbq

Dell N5010 — Faulty

We have purchase laptop model number Dell N5010 on Decemeber 31, 2010. Now we encounter some problem it is alway shutdown after 1 hr. This laptop is underwarranty. Please advise to whom we will send the items for repair.

Model Number: Dell N5010
Serial Number: W7RYH-BKCQM-DJ28C-FTRW7-43QPF

DELL PC COMPLAINT

Express tagno : [protected] [protected][protected]----- System not working. [protected][protected] system power off within one or two seconds. No display [protected]------ Ph: [protected]

laptop not on

when switch on in dell laptop is not functioning. 9

Screen colour blank & blink

I have some issue in my dell laptop service tag 9Q0DGW1. I tried may time call to customer support but no resolve my issue in dell support. Screen colour blank after start the system. Thanks & Regards Rajeev Kumar [protected]

battery not getting charged

Recently my laptop went dead after that one person repaired the laptop and charged Rs, 2300.00 after that laptop is working but battery is not getting charged again i replaced the battery but still the problem is there what to do?

DELL — hard disk

Hi my name is Allwyn. I have purchased a dell laptop Inspiron 14 on[protected] after two weeks I had problem with my laptop. I went to the dealer where I purchased the laptop he called up dell customer service and gave complaint. After a week yesterday[protected] I received a parcel from dell contains a motherboard & a hard disc. And also they have arranged an engineer visit today[protected] morning by 10.00am. He checked my laptop and he said there is problem with the hard disc. He said he will service and fix the new hard disc. I dint allow him to do that because it’s not even a month so I told him to replace a new laptop he told me to contact the customer service. I called up customer service more than five times they put my call on hold and they disconnected my call. No proper Response, Poor customer service. Kindly help me with this As soon as possible Tanks MY contact number is[protected]

infact i have the same model INSPIRON 14R and i am facing same problem.. dell will change my motherbord and HDD tomorrow. but i want to replace my laptop. because i am facing this problem from very 1st day..