Dell India Complaints & Reviews

I had order a dell inspiration 15r laptop, my order no is[protected],but as dell was not able to delivered the same on time so i call concern sales person Mr. loard nathan to cancel my order , but he ask me not to cancel the order & for late delivery he committed me a complete cover warranty for one year & a cordless headphone, but after receiving the laptops he started denaying the same that his manager is not approving, i already contacted to customer care but they people told me that you have to talk with the sales person for this. after 2 days when i was not getting any reply from dell i loged a ticket to return my laptop as per dell policy & also called to customer care to cancel my order then againg Ms. Amita Chaudhary commited me that the commited material ie. one cordless headphones & 1 year complete cover warrenty will dispatch to me & with in 15 days yu will received the same, she asked me for mail a authorization letter that the material is for personal use i provided her thrise but even after 15 days not got the material & not getting any reply from dell

Pls help .............

this is really very painful that company like dell is giving no reply
to his prestigious customers.

Amit Arora
[protected]@gmail.com

I purchased a laptop from one of the dell authorised dealer in NOIDA. After one week of purchase it started giving burning smell. i loadged a complain to their call centra as the authorised Dealer washed his hands and advised to directly deal with Dell. after loadging complain dell engineer came and replaced mother bord and motor fan. But the problem did not go. Then I was advised to go to service centre. They also could not do any thing. Then I contacted Dell centre thru call centre and requested for replacement of laptop as the unit supplied was defective. They advised on telephone that unit will be deluivered within one month time. But they didnot give any status even after two weeks. Again I cantacted their call centre. every time to call there they will transfer call to 4-5 persons and you have to explain everything to all of them. Finally nothing will happen. I have been talking to them almost every alternate day , but every time sme new person will come and assure that replacement will be done within one or two weeks. They will never reply to our mail only talk on telephone. even they will not connect to their top people. Surprisingly they don not answer by mail and I have daught that Dell have any internal system to handle customer comp[lain by top people. it is always left to the call centrer junior persons who donot reply anythig else than assuring you. Really I do not know how to get back my replacement. my service tag is 631F7BS.

i had purchase my dell inspiron n 5030 laptop from krishna agencies patna on[protected]. my cash memo number is R02061/10-11.
from[protected] i am calling to dell because my laptop not work properly it select multiple file without any command , automatically shut down without any command , show error message and shut down etc . after several reminder dell replace my system but new laptop also contain same complaint . i seriously feel big mistake to purchase dell laptop .
so i request to consider my complaint regarding the same. please refund my money or send other model of dell laptop , i will pay extra money of other model if required . In any case i can't accept same model .

thanks
your's truely
Amit Kumar Jha
[protected]
[protected]
[protected]@gmail.com

I had broken down with my brand new laptop Inspron 14R. I talked to dell customer care Executive Named Rajeev with reference of my service Tag no- 723X7BS on[protected] at 10:30 AM. This guy wa so rude and instead of giving the solution, he was blaming me to keep my system update. according ti him I should not download the updates... I wasted my 25 minutes on this and I got the suggestion of not installing the updates. on my system. what the HELL...
If Dell is going to give this type of fabulous Customer support then everbody can think where it would be

The date they said is 8 days from order confirmation but still 17-feb(the delivery date mentioned in the order) i didnot received but still they didnot intimate regarding the delay.

when i called customer care they said that there is delay in the spares thats why ur product got delayed.

I clearly mentioned to them that i need it very urgent, when I ordered. I cancelled my tickets and i postponed my trip to my native. due to the product delay

Order was given through customer care and the amount paid with my credit card.

TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 1 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
This is confirmation of your recent Dell order.
The Estimated Delivery Date for this order is on or before 17/02/2011
Order Status
To check on the progress of your order please go to: www.dell.co.in/status
You will need your customer number[protected] and Your Order Number[protected]
If you have given us an email address please check it regularly for up to date information about your order
Frequently Asked Questions
For answers to the most Frequently Asked Questions please go to: www.dell.co.in/faq
Your invoice will arrive separately 2 weeks after the delivery of your order - it will be sent by post.
Description Quantity Unit Price Net
Vostro 3400GDN System Chassis 1 33,942.01 33,942.01
T520912IN8-Dell(TM) Vostro(TM) 3400 Laptop 1
Intel® Core? i3-380M Processor (2.53GHz, 4Threads, 3M cache) 1
Energy star 5.0 1
14.0" High Definition (1366 x 768) Wide LED Anti-Glare Display 1
Palmrest without Finger Print Reader 1
Optical drive Bezel cover for DVD/RW - Aberdeen Silver 1
LCD Bezel with Camera 1
LCD Back Cover Wireless LAN - Aberdeen Silver 1
Label for Intel(R) Core(TM) i3 Processor 1
Dell(TM) Support Center 3.0 1
Info mod -Aberdeen Silver 1
Document SERI/EULA (English) 1
Tech Sheet for English 1
Shippment box for V3400 1
ICC factory info mod 1
ICC MES Info 1
Shipping Documentation 1
System Driver for Vostro 3400 1
3GB (1X2G+1X1G) DDR3-1066MHz SDRAM, 2 DIMM 1
320GB Hard Drive, 7200 RPM 1
8X DVD+/-RW Drive 1
Roxio Creator Starter Media kit 1
Roxio Creator Starter software(Factory Install) 1
Power cord (IND) 1
TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 2 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
Description Quantity Unit Price Net
65W 3Pin Power Adapter 1
6-cell Lithium Ion Primary Battery (1 Year Warranty) 1
Targus Curve 16" Backpack (grey/platinum) 1
Vostro 3400 Intel(R) Integrated Graphics Media Accelerator HD 1
Dell Wireless Network Card 802.11 b/g/n 1
Dell Wireless Network Card 802.11 b/g/n software 1
Dell Wireless 365 Bluetooth Module 1
Internal Dell(TM) Keyboard (English) 1
Resource DVD of Vostro Winery 1
Windows(R) 7 Home Basic COA Label(INDIA) 1
Genuine Windows(R) 7 Label 1
QFE for WIN7 1
Genuine Windows(R) 7 Home Basic 32bit (English) 1
Genuine Windows(R) 7 Home Basic 32bit DVD Media (Multiple Language) 1
Microsoft(R) Office Starter 2010 1
Windows Live 1
Dell Webcam Central 2.0 Software 1
CD Kit - Dell Webcam Central 2.0 Software 1
Software Adobe Reader 9.0 Multi-language 1
Dell Backup and Recovery Manager (DBRM) for Windows 7 1
Trend Micro Worry-Free Business Security Services- 15 months 1
Media Kit for Trend Micro Worry-Free Business Security Services 1
ProSupport is a service that is ONLY applicable to a business entity 1
Visit http://support.dell.com/ProSupport or call [protected] for Tech support 1
1Yr ProSupport: NBD Onsite Service 1
Regional Support Within Asia Pacific Countries For Notebooks 1
Dell's Terms and Conditions apply 1
# Limited Warranty: Initial Year Carry-In (Labor) 1
# Limited Warranty: Initial Year Carry-In (POW) 1
ProSupport: 7x24 Technical Support & Assistance for IT Staff: 1Yr 1
For Info Only: 1Yr ProSupport for IT: NBD Onsite Service 1
ProSupport: Next Business Day Onsite Service: 1Yr 1
ProSupport: Parts Exchange Service:1Yr 1
Dell Online Backup 2GB (1 year subscription) 1
#MOD,SW,DTSV,OL,1.1 1
#MOD, SW, DTSV, OL, 2GB-free 1
To activate your online backup account, go to Start, Programs, Datasafe Online 1
For infor only: Dell Online Backup 2GB 1
For Info Only: Technical Support 1
For Info only: Future Technical Support 1
For Info Only: Laptop Batteries Carry 1 Year Warranty Only From Invoice Date 1
Laptop Batteries Carry 1 Year Warranty Only From Invoice Date 1
Mod Specs Info (India) 1
Vostro -NB Handling & Insurance Charges 1
INR
Subtotal 33,942.01
TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 3 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
Basic Customs Duty 0.00
Counter Vailing Duty 3,088.67
CVD Education Cess 61.78
CVD SHE Cess 30.90
Customs Education Cess 0.00
Customs SHE Cess 0.00
Special Additional Duty 0.00
CST
- 4%
1,484.92
Total value: 38,608.28
Rupees Thirty Eight Thousand Six Hundred Eight and Twenty Eight Paise Only
BY AIR
THROUGH CC
Billing Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
(1) The transaction in this document (all sales and services) is subject to Dell's Terms and Conditions available on www.dell.com/ap or on request.
Services are provided by Dell as described in the relevant service agreement (which may comprise order forms or "Service Descriptions" available at
www.dell.com/ServiceContracts, "Technical Specification Forms" or "Statements of Work ". (2) By signing a Dell Quotation and/or submitting a purchase
order pursuant to Dell's Quotation, you acknowledge that you have read and agree to be bound by Dell's Terms and Conditions and any referenced
Service Agreement (together the "Agreement") . This Agreement is the final agreement between the parties in connection with the transaction, replacing
any preprinted or other terms in any purchase order, invoice or other document issued by either party. (3) The Agreement may not be amended or varied
by any other subsequent terms or conditions imposed by you without: (a) prior written approval and signature of Dell's Segment General Manager or their
delegate; and (b) a specific reference to this paragraph (3). (4) These commodities, technology or software were exported in accordance with the United
States' Export Administration Regulations. Diversion contrary to US law is prohibited
Dell India Pvt Ltd.
M-4, SIPCOT Industrial Park
Sunguvarchatram Post, Sriperumbudur Taluk
Kancheepuram District,
Tamil Nadu - 602106

I have applied PF form to my previous organization (Perot Systems) for 1 year back. Still i am not getting any message from PF office. Kindly take necessary action.

ID#: L048070
PF No : TN/48353/7566
ESI. No : 15976027
Bank Name: IOB

I have purchased dell streak on 28-jan-2011 with imei no-[protected] & service tag-86DHFNI,phone had many problems like...
1-android processor error,
2-gap between front panel & lcd,
3-battery backup was very less
4-problem with messenger
The list go on...
Finally i got my phone replaced on 8-2-2011
With imei no-[protected] & service tag-7BPW1P1
But now also i am facing many problems-
1-hanging problem,
2-while calling there is a huge problem of voice cutting
3-while calling many a times the phone automatically go to headphone mode...even if headphone is not connected....
4-signal problem
I am using dell laptop and was highly influenced with dell,but after buying this phone i think i made a very wrong decision of buying this phone.
I want my refund as soon as possible as i have replaced my phone once but now i dont want replacement i want money.... i also want to suggest dell has a good reputation in india plz continue that....
Udit agarwal
Banglore
[protected]
[protected]@yahoo.com

I PURCHASED A DELL DESKTOP ON 29 JULY 2010 WHIS HAS A ON SITE WARRENTY FOR ONE YEAR . ON 10 DEC 2010 THE SYSTEM WAS NOT DETTIG ON FOR WHICH I MADE COMPLAINT TO DELL AND THERE AFTER THE WERE SIX VISITS OF ENGENNEARS FROM DELL BUT COULD NOT OK THE SYSTEM . FINALLY ON 14 JAN 2011 DELL TEAM DECIDED TO REPLACE THE SYSTEM WITHIN 20 TO 25 DAYS BUT TILL DATE THE SYSTEM HAS NOT BEEN REPLACED AND THERE IS NO RESPONCE FROM DELL AFTER CONTINIOUS MAILS AND CALLS
KINDLY HELP

SACHIN JAISWAL
[protected]@gmail.com

dear sir, i have lodge a complaint related to the price of the laptop product. still i dnt get any response from your organisation. i requested you to please proceed my complaint. for the convienience in finding out my complain i am telling the details of the product...... INSPIRON 14R Laptop, 3 Gb RAM, core i3 processor, 2.40 GHz, 300 HDD, 64-bit operating syatem. Model number is N4010. Purchase on last week of January. The matter is......the owner of the shop has taken RS.40,500/- plus VAT charges of Rs.2025/- i.e in total it cost Rs.42,525/-. Related the matter i talk with him and he asked me not to put up any complain to dell company or any consumer forum. Even he rquest me not to put up complain and he confes and ageed himself as he have taken high unreasonable price he refuse to return the excess amount. as i disapointed i took rate quotation of 2-3 shops and they have in same price renge range between Rs.37,000. to Rs.38,500. All the shopkeepers told me that his price is not reasonable,also says as Included of all taxes VAT is included. they told me that there is not exact price to be sold for the said laptop but there is some limitation that the said Laptop is sold at price of about Rs.37,000. to 38,000. At that time I have only Rs.20,000/- and so in advance i asked him through phone whether he wil able to give the Laptop by paying 20,000/- in advance.According to his acceptence i paid Rs.20,000/- and the remaining due amount i piad on 3rd of feb. When i came to know as he taken unreasonable high price amount why he asked me not to complain? why he doesnt treat well when taking the rate quotation from other shop thak makes clear as he had fraud/frauted me? And why he shouted with a pride and careless that nothing can do against him by any consumer forum. Why he says the consumer forum is nothing that he can do watever he likes. pls consider the matter. reply me on barun.[protected]@gmail.com , mailcare.[protected]@gmail.com #[protected].

Regards,
Barun kambam.

dear sir,
I bought a dell laptop on 20th January,2011. The model is name as INSPIRON 14R N4010. The configuration is- Intel Core i3 processor, 3 GB RAM, M 370 @ 2.40 GHZ with pre Installed Genuine Windows7I. Its system type is 64- bit operating system. No Pen or Touch input is available for dis display. Regarding dis i hav some confusion on matter of price. The retail sold me at Rs. 40,500 plus Rs.2025 extra as VAT charges i.e Rs.42,525 in total. As I am not satisfied on the said price,I asked other 2-3 computer shops the minimum and maximum price which can sold to the customer. All the 2-3 shops said the same that they sold in the range between Rs.36,500/- to Rs.38,000/- (including all taxes) and sumtimes at Rs.38,500/- in past months. According to the price said by other computer retailer the difference in price is more than Rs.5000/-. As now everyone is familiar and have knowledge of computer I felt shy. Afterall my friends scold me as foolish. As I am so disappointed I rang up the owner of Retailer and asked to considered the matter in very good way and in himanitarian ground. Insted with a pride he told me that, he knows he had sold in higher price but there is any no way to less the price. He said he had sold the same Laptop to others in Rs.45,500/-, also he said he sold at best price Rs.42,525 only to me as we (Owner and Me) staying nearby same locality and as we known each other well from the past. He confess me not to put up any complaint to customer forum or at Dell company telling me that his business relation with Guwahati will not good. He also charged that the higher in price is from the Guwahati dealer, that he bought from them at Rs.40,500/- which he sold me at the same price Rs.40,000/- without any profit,but he put VAT charge of Rs.2,025/- i.e Rs.42,525/- in total.to without any profit as we were from nearer locality. Sir, do you ever imagine that whether the seller (Retailer) will sold his item without any profit to customer whether they known each other or not. I dnt think so. They can give some discount as a friend or as a known person but never in the price he bought from the wholeseller/Distributer. So, the matter is at first he request me not to put up any complain and now when i call him up to discuss the matter as brothers he souted and challenge me to put up complaint according to my likes. Before, I dnt think so to put up any complain as i like to close the chapter in a good way considering for forgivenes as I am also a human being and have that sense as no one is there which never commit any misteke.But, according to his word it insulted myself to take convinient help from your organization. It is important to mentioned that before i bought the laptop i declare myself to him through phone and asked whether he is able to give or not with an advance of Rs.20,000/- . He was very happy to receive my phone,and welcome me as he can give and told to pay the remaining amount between 31st of February. But in advance On 3rd Feb.2011 i paid Rs.17,0000/-. Therefore the total amount I have paid as advance for the said Laptop is Rs.37,000/-. No one is allow to return any electronic item once the customer bought the item. Instead they will give the gurantee of months,year or more.Negative marks are also not found in most of the electronic item. But the said Owner name as Papu (name used in locality) told me again and again to return the item. Instead of confess himself for his mistake he tried to pull me down, told me not to complaint. He is a rich person so he bosted as no one can do anything even he make the price of the item at his likes. So i hope the consumer forum organization will find out positively for every consumer which frauted by the shopkeepers. Difference for more than Rs.5000/- is not the easy matter. I will produce Cash memo and other neceserries things for the further action.And i wish to be in touch with your organization always. Please confirm me the price made for my state MANIPUR and related matter needed. Confirm me also in my another mailing address mailcare.[protected]@gmail.com . #[protected]

We had booked a computer on 24th January 2011 through their sales representative Ms. Neetu Yadav. While confirming the order on the phone, she promised that the said computer would be delivered by 02-03rd Feb 2011. However, when we got the order confirmation, it was mentioned that the said order would be delivered on or befor 09th Feb 2011. When we spoke to Neetu, she assured us that this was just a mere formality and the delivery would take place well before that as she had promised. After that day she just dissapeared and refused to speak with us on the phone. Today (07th Feb 2011) when we called up the Dell customer care they said very casually that the order is not ready due to non-availability of certain parts. No specific date of delivery can be provided by them also. For order cancellation they say that it takes 25 days which is ridiculous.

i brought two laptops dell studio and inspiron. Studio with slot in dvd writer which never worked properly from d day i brought, i complained and they sent an engineer after 2 days. He askd 4 cd came with d laptop. I shock when i cm back there, he was desembeling my pc as a labor changing wheels of ferari. He scratchd all around the body and fixed keypad frame by breaking its knots and caps indicator, i suggest him to work softly but he then he clerify that ''i didnt found ur place and so now v r at loss to get service charge from company due to not servicing with in 24hr. They replaced my writer but same problem after 3 days. Nw am using usb writer coz its beter then to boot pc to get d disc out. Worst service and worst hardware they r using. M just fed up now.

My Name is chandrasekhar.i have purchased a dell laptop Inspiron 1564 through staples store on 7th April 2010.My Laptop Service tag is BQVD5BS ,with in 8 months of my purchase the laptop shows some typical behaviors like blue screen errors,continuos beep sound etc. i have shown my laptop in dell service center and they replaced core parts like mother board ,2 RAMS.The continues beep sound issue got resolved but two new issues got introduced to my laptop one is over heating of mother board and too much fan noise.Again i visited dell service center and they replaced mother board and fan and some other parts.After replacing the fan with new one i am still able to hear the noise sound .

i strongly feel dell has cheated me by sending a substandard product.

Dell Should replace my laptop with a new one or should provide a waranty period for the repalcement parts and fix my issues.

Note :-my warranty period is going to be over very soon and i dont think dell will look into my issues once the waranty period is over

Please help me to take further action if possible

i have purchased a new dell lapton in august,2010.and now its window is not starting and nothing is showing on it and its opening process is also very slow.
so please understand my complaint nd try to correct it. please
INSPIRON N5010
REG MODEL:P10F
REG TYPE NUMBER:P10F001
SERVICE TAG DBS86BS

nd my adress is
amity university
lucknow,moc

I ordered for a laptop at Dell Computer India Pvt. Ltd., on 13th Jan'11, and was promised a delivery within 15 days. It has been than more than the promised date of delivery, but didn't receive any call or communication from Dell on the order status. My order Details are:
Dell Vostro 3400
Order No.:[protected]
Quote No.: 24605837
Amount:Rs 44,599.00/-

I am feeing mental harrasment due to this delay and the services, dell is providing. Pls take some action so that consumers are not duped in fake promises.

I purchased a laptop from a retailer in somdata plazza . Now after six months Its hard disk has got damaged.
When I called dell customer care he told me the retailer has not sent the invoice copy of your machine so we can't help you. When i talked to the retailer he told me that the dell's people are lying and they don't want to provide service so i gave my retailer my laptop to change its hard disk. this was two weeks ago from tody( 27/01/2011). He says he has already locked the complaint in the dell service centre and its thier responsibility to send a mechanic. I don't understand to whom should i ask for help. what is the reason who is lying i don't understand ......please help,,, waiting for your reply.

Dear Sir,

I had purchased DELL laptop on[protected],, But when we are connecting its port to an LCD, That LCD output is not showing clearly and its colours are also not showing in normal mode. When we connect the same LCD to another laptop it is working clearly.

The same LCD when connected to our new laptop it is not showing clear picture. Our service tag is 7RST7BS.

So we request you to please do the needful in this case as early as possible. As we are using this for our office purpose,, it is very urgent for us.

Thanking you
With Regards

Dhanya Praveen
Trivandrum, Kerala
[protected]
[protected]@gmail.com

I purchased Dell Inspiron Last Year,
Firstly i called Dell Customer care , they gave me offer of 3 year complete warranty with 8500 and there after gave me 10% discount on full amount, that was ok.
But I visited Dell Showroom Chandigarh , they asked me that now can take 1 year complete warranty of Rs750(approx) and next year you would extend @1900 RS.
And i purchased Laptop from Showroom now after 1 year when i Visited showroom, they said we didn't commit such things and you have to call customer care if you will want to extend warranty and they quote
"One year Next Business Day 8x5 warranty extn price is 6017/-, and Two years for the same is Rs.10473/- (taxes all inclusive)
One year Next Business Day 8x5+ Complete Cover warranty extn price is 8163/-, and Two years for the same is Rs.12929/- (taxes all inclusive)"

So I recommend you all that never purchase from dell showroom , best option is their call centers, however their call center service are very good and their product are also too good but Dell Exclusive Showroom are frauds

I purchased Dell (TM) Studio 15 Laptop (S541036IN8) on[protected] and since April, 2010 this Laptop's Internal 8X DVD+/-RW Combination Drive with dual layer write capabilities went out of order and many times Dell Service Centre rectify the defects, but this particular DVD again & again went out of order resulting in lot of mental disturbance to myself and my children suffered greatly due to this particular problem with DVD DRIVE. I am now requqesting Dell Authoritiy for complete replacement of this faulty DVD Drive with new one. My Name : R.K. Mahindra, Mob. No. [protected], My Servie Tag No. is H T K 75 B S

I brought one Dell Streak on last December. But the very next day it fell down from 1 ½ feet height and the Gorilla glass broken into pieces. In Dell website it's clearly mentioned that Streak comes with a "Crystal-clear damage-resistant Gorilla® glass screen”

http://www1.ap.dell.com/in/en/home/mobile-accessories/mobile-streak/pd.aspx?refi...⇄

I am surprised that from this height how a Gorilla glass will break. After this I logged a complaint with Dell about 42 days back. Every time I can say Dell is fooling me in the sense giving wrong commitments to the customer “Spares will come by 1’st, 2’nd, 3’rd week of Jan etc etc..” And finally they send me a mail stating that because of spares non availability I have to pay another Rs.10000 to replace the handset.

Mail From Dell Customer Care.

Hi Sarath,

Reference is made to the mail below and subsequent telecom we had day today. As discussed we would charge you 10K for this physical damage for a replacement. Please feel free to contact / email me for any further assistance.

Regards,

Dell|Telco Customer Support
Toll Free Number[protected]Monday to Friday, 9 AM to 6 PM)
E-Mail ID [protected]@Dell.com

Dell truly values and acts on all customer feedback. If you have any comments, suggestions or feedback please feel free to contact my manager,