Dell India Complaints & Reviews

My self Nilesh Chaudhari from Gandhinagar, Gujarat, India

i was purchased dell XCD28 mobile at 27 March-2011,
it is working very good but suddenly it had start hanging problem last one months, i gone at dell service center for mobile software upgrading since 16-JULY-2011. but still now it is not return my mobile, they told me your mobile will be replace by dell company.
still now my problem is not solved.they said that they will replace my phone with new one mobile but still i didn't got my new mobile.
so please i am requesting you, as well as possible solved my problem.

CALL ID: AHM-DL[protected]DW
CALL DATE- JUL-16-2011
Mobile Model- Dell XCD 28
IMEI No: [protected]
My Contact No: [protected]

Service Center Address:
Accel Frontline Services Limited,
Drive in Road- Ahmedabad-380052-Gujarat
Contact No:[protected]
--

I bought a Dell cell during the month of March and within 2 months the working condition of the cell was very bad, so I went to Dell service center in Chennai and there they agreed that there was a manufacturing defect and promised to replace me with another cell. They told it will be replaced within 15 days but whenever I contacted them through phone or went directly, their reply was a constant one saying that it will be received within 2-3 days. I am fed up with this answer. I am even willing to buy a new model at some more cost but they are not giving any proper answer. I bought the Dell cell over others due to your name in laptops but I did not expect this poor service from you people. Now i have been put to a position o[censored]sing my old cell which does not have access to see my mails in regards to my business. I am even unable to buy a new one also.

I regret to inform you that as a new & 1st time customer of DELL I am totally unsatisfied because of poor product quality, incessant problems and horrible customer care. The laptop I m using having service tag no 6ZG1CQ1 which I bought 3 to 4 months back but from the day one itself I got no’s of problems with it as mentioned below
1. Laptop start up time almost one hour
2. Battery back up
3. Hard disk error
Everything is defective. When I tried to register the problem with DELL customer care , I dint get proper response and solution to my queries. From the 1st day even I complained for battery they didn’t respond, then when I informed them that from starting day itself it is taking more than 1 hour to start they told it’s a minor problem. They told to format it where they didn’t inform me that I will be losing MS office, when I complained they just said DELL will be not responsible. After that again also I faced problem for starting then they informed it’s a hard disk problem. I think DELL customer care is totally waste, as I am completely fade off with that your customer care officer told me that they will not able to do anything if it is a defective piece also. As per their statement once in 100 we can have a defective piece which is supplied to me and they are helpless. He simply disconnected the call. I lost every valuable document because of your defective laptop and your customer service is worst. Now your customer service officers are disconnecting my call without replying. As the Laptop is very new and under warranty, please replace my laptop with new else refund my money.

I WAS a great friend of Dell products.
I always suggested and purchased dell products till now,Dell had unmatched service till I ordered for a battery.
I purchased an Inspiron 1564 (1KYV4BS) laptop from dell in feb 2010, everything was fine with that .
In Jan 2011 I face some backup issue with my battery , I called Dell they asked me to update the bios, I did that It helped me a little.
In March my battery completely broke down .
I asked dell for quotation in july, I got a quotation on 15 July from GAZAL Dhingra ([protected]@dell.com) stating that there is only one battery left and I have to make the urgent payment to get the battery.
I did the same and mailed the details to dell (GAZAL). But after that I didn’t receive any call or reply from dell. I called a number of times to dell but evet time they give me a PARROT answer “We are extremely sorry from dell and your problem will be sort out” but all in vain. Then one day I got a call from Dell on 25-26 July saying that my payment has not been received to dell.
On 25-26 august I somehow managed to talk to their manager ,he assured me that dell will call me back about the matter but no call, no mail.
I was just shocked I called Dell on 28 stating all the matter but nothing happened.
Will anybody at dell will tell me that what they have done with my Rs 3000.00 and will they deliver the battery or not.
Rahul Goyal M- [protected]
28 Mandi Fateh Ganj
Bulandshahr -203001 (UP)

i recently bought a new dell laptop inspiron 15r for personal use,
now the problem i am facing is that when i put the laptop on charging mode, it strts giving electric shocks whem i use it simultaneously
and i have been facing problem o[censored]sing my laptop in wifi zone
i can never access internet due to some technical issue
please help me sort out the problem

MY DELL LAPTOP WAS NOT REPAIRE BUT LAPTOP WARRANTY IS AVALABLE ACCORDING TO BILL INVOICE PROVIDED BY LAPTOP DEALER I HAVE ALREADY SUBMIT THE LAPTOP BUT MY LAPTOP IS NOT YET AND I TRY TO CALL FOR MY LAPTOP STATUS BUT DEALER IS NOT RESPONDING ME MY PHONE CALL IS REJECTED FROM DEALER
DEALER SHOP NAME IS PRIME COMPUER AND ADDRESS IS 25, 2nd Floor,13,Deepak Building NEHRU PLACE NEW DELHI & Phone no is [protected] &[protected]
Pls Resolve my problem kindly do the needful
I wait for your cooperation

Hello,

This is a very serious note, regarding issues associated with Dell Studio 1558 model.

My Dell Laptop Service Code is G3L86BS.

I purchased this laptop in July 2010, with the hope of excellent performance and support. But the truth is that its full of bugs.
Since my purchase, my system crashes on daily basis.

I have regularly contacted tech support via phone and also sent tons of emails regarding the problem, but the problem still exists. I have patiently followed all company processes and I have tried all software testing driver updates, got my Hard Disk, RAM, and Motherboard replaced but still no use.

I have contacted Dell with email for 30-40 times, and with phone 30-40 times.

I have asked for laptop replacement everytime I phoned to tech support but dell's customer has a bunch of bluffing people who keep assuring that soon your query will be solved without replacement. And the truth is that all my mails are just hovering from one point to another, without being look after.

They have changed my ram, hdd and 3 times motherboard. In the last time of motherboard change they said it the problem still persists then we will replace the laptop. And still they are not replacing it.

I extremely fed up of all continuous experiments with my system, updates and device hardware replacement.
The problems are still existing and its causing me daily financial losses.

After a long awaited patience I want a REPLACEMENT of my model.

Dell is really un-serious toward my problem. I am completely fed up now. I want results, no more excuses now.
Here in the forum of Dell clearly states the same exact problem which I am facing with the same laptop:
http://en.community.dell.com/support-forums/laptop/f/3519/p/19335401/19708124.as...⇄

I am facing lot of financial loss, time loss and data loss. And no one there at DELL understands this. :( :(
This is extremely sad and irritating. :(
I want Complete REPLACEMENT of the laptop. Its still in Warranty and I cannot work on faulty laptop.

Angry customer,
Akash

Dear Dell Team

I am Kanika Khanna from DELHI , Dell Order No.[protected] .

I want to make a complaint about Sales Person Mr. Rahul D. Jain of Dell India regarding his gift offer for HDMI cable and Amira Exchangeable Cover .

He offered the free gift but at the delivery time he did not delivered the gift with the laptop and now he is not responding to the phone calls.
I want him to deliver the gift.
Thank you

Hi, my name is gaurav Srivastava and i was purchase dell laptop 3 month back and the service tag number is - DYC2CQ1-model no L502X.. on 16-jul-2011 my machine was not work then has contact with dell technical department they told me that they will provide engineer visit on tuesday 19-jul-2011 but nobody come on tuesday eengineer has come on 20-july-2011 and try to resolving the issue he has replaced motherboard but issue is still then i was call on dell and request to whole unit replacement but they told me give one chance to resolve it and told me that they will send lcd screen ram and hard disk and mother board also.. i told them if you are everything replace then why you have problem to whole unit replacement ..

kindly do action ASAP.

Thanks & regards
Gaurav Srivastava
[protected],[protected]

MOBILE XCD35 HANDSET BATTERY PACK BACK COVER IS NOT GETTING PROPERLY PACKED LOOSED INTACT. AND ALSO GRAPHIC BACK COVER POOR QUALITY BY HAND TOUCH GETTING REMOVE. I HAVE TRIED TO GET HELP FROM DELL LOCAL SERVICE CENTRE AS THIS MANUFECTURING FAULTY REPALCE BACK COVER BUT THEY ARE SAYING KEEP HANDSET FOR 30DAYS WHICH NOT POSSIBLEFOR ME.

KINDLY HELP ME SHORT OUT THIS ISSUE.

COMPLAINT AGAINST CARE OFFICE & DELL BILL & PHOTO ATTACHED

Shipment No.[protected]

Tracking No. EE[protected]CN

I placed a order for DELL Laptop motherboard on 30-7-11 from china. Till now i am not received the product till, the shipment in REPUBLIC OF INDIA MUMBAI PAR only .

Any one Please help in this regard.
Todady Tracking possision is...

Tracking Number: EE[protected]CN
Your item was handed over to Customs(REPUBLIC OF INDIA MUMBAI PAR) at[protected]:10:00
Date/Time Location Activity
[protected] 20:25:00 SHENZHEN Posting
20:47:00 SHENZHEN Despatch from Sorting Center
21:18:02 SHENZHEN Arrival at Sorting Center
22:00:50 SHENZHEN Despatch from Sorting Center
[protected] 13:17:00 GUANGZHOU Arrival at Sorting Center
23:57:00 GUANGZHOU Despatch from Sorting Center
[protected] 09:05:00 REPUBLIC OF INDIA MUMBAI PAR Arrival at Sorting Center
[protected] 12:10:00 REPUBLIC OF INDIA MUMBAI PAR Handed over to Customs

Regards
Ramana

email. [protected]@yahoo.com

I had purchased a mobile DELL XCD28 on 16/12/2011 from M/S. S. H. Mumtazuddin & Co., Kolkata, but I highly regret to state that since the date of purchase I have been facing several problems with this handset.

The defects are as under:

Low Battery Backup
Hanging Problem
Randomly Switch OFF within 5-10 minutes while calling or answering a call.

For rectification of this problem, I had approached one of the Service Centres od DELL at Park Plaza Building, 71, Park Street, Kolkata - 16. Upon investigation by the said Service Centre Executives it was found out that it was a manufacturing defect of the Company and the handset was replaced by a new one.

Just after 5-10 days, the same problems were repeated and again I had to go to the Service Centre. The Executive told me that they have received a lot of complaints about this handset and the company has stopped manufacturing this handset. He also told me that he has a last piece left and assured me that the problem won't be repeated and replaced the handset again with a new one.

But to my greatest surprise, I could not believe that a Company like DELL could do this. The same problems were observed on the very same day. Infact, this replaced handset RESTARTED much frequently than the previous phones although there was NO HANGING PROBLEM.

Meanwhile, I have come across several reviews of this handset on the INTERNET and I could not see a single person appreciating this handset. In fact, everyone is facing the same problem which I have been facing since the date of purchase.

Now, I am completely frustrated with this phone (DELL XCD28) and would request the company to provide a permanent remedy to this problem or direct the dealer to refund the cost of the mobile.

respected sir,
i like to bring one big problem in my lapi in your focus,that its processing speed is to slow even slower then p4.my processor is i5 so i was expecting it to be faster then p4 but unfortunately i m not satisfied with your dell product at all...................pls help me on this sir.

I have booked dell laptop on dt: 04/07/2011 by paying total cash from Dell company outlet Panjim Goa, and was assured within 10 days delivery time.

My details are as follows:

Customer No:[protected]
Dell Order No:[protected]

NARAYAN NAIK ZAGA5AAD
HOUSE NO 278/1 3, SAVARFOND
SANCOALE
VASCO DA GAMA
VASCO DA GAMA
403710
GOA
India

On 08/07/2011 I had called up Dell customer care and they told me that on 08/07/2011 they received the payment at Dell Chennai. and assured me the delivery in 4 to 5 days. Then 11/07/2011 i received mail from one Mr. Anil De'souza cfom Dell committing the delivery on or before 28/07/2011. See the difference difference in commitments. Then on 16/07/2011 today when i called up Dell Panjim Goa, they are telling me that today they are going to ship the laptop from Chennai to Goa via Mumbai and committed me the delivery on dt:19/07/2011.

Every time i call i get false commitments from Dell and because of this i have drooped my plan of going for one more Dell laptop and the desktop.

Regards,

Even if you buy an official version of the Windows OS & MS Office from Dell they will not send you the CD's; you will not be informed about this. So if you want to format the computer yourself you will not be able. The sales people are poorly trained and are just interested in closing the deal. They take the money in advance so they are least interested in resolving any of your problems later. There is no direct complaint forum in terms of mail id or phone numbers. Read every line in the quote and check the same is included in your Invoice or you will be cheated on the name of best deals.

Hello Sir

I purchased a Dell Inspiron 15R (Service tag: 4D6M5BS) one year back and its warranty period expired on[protected].During warranty period ,two times there was Hard disk issue .Both times Service centre has replaced the hard disk.
But now just after the end of warranty period, again the same problem came. When I approached Service centre (Chennai) they are asking 14000Rs for repairing the laptop. They are adamant that they will not replace or repair laptop with out paying this much amount. I don’t know what to do. Customer care also not helping.

First of all I did a mistake by buying a Dell Laptop. But I never expected this much poor Customer service from a World class company.

I will never recommend Dell to anyone here after.

Hi, have submitted for Pf withdrawal in january 2011 PF no KN/BN/24960/14275
Still no response . Whenever we contact dell we receive message tocontact pf department when we check status it ether says invalid or inactive there .

Tried calling on number of Pf department , no response ... keeps on ringing.

This is the height of insensitivity...

Peoples money has to be refunded , not be kept pending.

The court will soon be involved if no acton is taken .

Showing the error "not found OS" in safe mode. Having a beep sound as it seems the Hard Disk is down.

Sir/Madam,

1. I purchased a laptop from DELL company on 02 Jun 2011 through online after having a conversation with Dell customer care services.

2. On receiving the Laptop, I found that battery cover lock (latches) not shutting properly. After that I went to Pune, Tilak road Dell showroom they refused for the same and advised me to contact customer care as it was purchased through online,I will get free home service for one year.After repeatedly calling to customer care service technical department , they gave me a complaint no.6802668 and I talked to Mr Gurpreet Singh, he instructed me to forward a mail at his E-mail id and it was done near about twenty days ago and he asked for my personal mob no and it has also given.Taking his words and instructions as a grant, he confirmed me that customer care representative will come to my home address and matter will be solved within 48 hours. After that, again I called to customer care, I talked to Mr Kamal, Mr Rajat Singhal and Mr Vinayak Kr Puri of Technical Department, they also asked me for the same as Mr Gurpreet told, I got a mail from Mr Kamal and his manager that it will be solved shortly. Till now no action has been initiated from service center .

3. Sir/Madam, you are requested to consider the case kindly and they may be directed for further necessary action and an acknowledgement may be forwarded to me through mail or telephonically as appended below:


My Address

Krishna Odari
NCO’s Quarter no-101/2
National Defence Academy
Physical Training Team
Khadakwasla, Pune-23
Maharastra
Email: [protected]@gmail.com
[protected]@yahoo.com
Mob no-[protected]
Thanking you,
Yours truly
01 Jul 2011 Krishna Odari




Note:I was sent below mention mail to DELL Tehnical Department.



This is my complain No.6802668 & Invoice No is:[protected]

----- Forwarded Message -----
From: Krishna Odari <[protected]@yahoo.com>
To: [protected]@Dell.com
Sent: Monday, June 20, 2011 1:25 PM
Subject: Re: BATTERY COVER LOCK LOOSE OF LAPTOP




Thank you all right.







From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@yahoo.com
Cc: [protected]@Dell.com
Sent: Mon, June 20, 2011 1:15:21 PM
Subject: RE: BATTERY COVER LOCK LOOSE OF LAPTOP



Dear Sir,



Thank You for replying on the mail.

We received the details and the attachment , the services would be done with in next 3-4 days .



Regards

Dell Technical Support.





From: Sarna, Kamal
Sent: Monday, June 20, 2011 1:10 PM
To: Singhal, Rajat
Subject: FW: BATTERY COVER LOCK LOOSE OF LAPTOP









From: Krishna Odari [mailto:[protected]@yahoo.com]
Sent: Monday, June 20, 2011 1:08 PM
To: Sarna, Kamal
Subject: Fw: BATTERY COVER LOCK LOOSE OF LAPTOP











----- Forwarded Message ----
From: Krishna Odari <[protected]@yahoo.com>
To: [protected]@dell.com
Sent: Wed, June 15, 2011 3:49:30 PM
Subject: BATTERY COVER LOCK LOOSE OF LAPTOP













1. Refer telephonic conversation between myself [Krishna Odari] & you last two- three days ago. Please find bills of my laptop & photographs of the above mentioned subject.





2. I have purchased a Dell Laptop on 02 Jun 2011 (Service Tag Nos. is J0X96Q1) through courier service. On received of the Laptop it has been found that the battery lock of laptop does not working properly.





3. After deliver of my Laptop I found that only 'C' drive is located. The partitions of other drives are also required.





4. So you are requested to resolve my above said problem as soon as possible .





5. Pl find the att and accord an acknowgement on the same through mail or telephonically.








Thanking you.


Krisshna Odari


Qtr No. 101/02,National Defence Academy


Khadakwasla, Pune


Pin - 411023


Maharastra


Mob - [protected],[protected]

I wish I had read your advice sooner. I too have bought 2 laptops online on the 26th June 2011.. Alienware and Inspiron. When I checked the order status of the laptops 3 days later (30th June 2011) I noticed one had been cancelled. I emailed Dell and received a reply saying it was an error. I was then called by the finance department rep who said they couldn't verify who I was. He said no one answered my home phone and he had trouble calling my mobile which was the phone I was currently speaking to him on. He then ask why I wasn't listed in the phone book, I explained I had a silent number. He then ask me to verify my employment.. I told him I am a night shift worker. He then ask me to supply him with my work email and not the current Yahoo mail i had used during the online order process. I explained I was a blue collar worker and i didn't have the the luxury of a desk and email at my work. I offered him my work number and he said no one answered.. "Well i am a night shift worker" i told him. He then said because of the area I lived in he couldn't allow the delivery of the laptops because of fraudulent activity in my area in recent times implying I had a part of it. More like discrimination i feel. Remember I already paid for the laptops in full. He then ask me to pay for the items again using my personal bank account. I refused saying I already paid for the items. I didn't hear from him again.

I then called Dell later that afternoon on the number I received the call from earlier[protected] which saved in my mobiles received call log. I was then switched to 4 different departments and no one could tell me why 1 laptop had been cancelled and the other was being ship. Everyone was saying it was a payment issue and i explained that I already paid for the laptops. Later in the afternoon I decided to enter into Dell Chatroom where the person there wasn’t any help other than offering me another phone number to call.[protected]. Upon calling the number I spoke to women who told me the issue was I had to prove that the credit card that was used for the order was in fact mine. She emailed me asking for my credit card statement so she could pass it onto the finance department. I promptly sent it to her only to receive an email reply as follows;
Hi M***,

Yes , this is the payment proof that I meant.
No worries, I will forward this email to confirmation team.
For your information Mark ,
I already check with your order with my senior , as per she said it is not only the Inspiron has been cancelled,
It actually both of your order has been cancelled because there has some payment issue.
In addition, because this payment issue we cannot delivered already your order,
The only way from our end can do for you is once I get the response and confirmation from the team we will give the refund for your order

Thank you.

Warm regards,
[protected]-------
Absolutely disgusting service would never recommend dell to friends or family and the 20000 nationwide staff I work with. Hopefully they get their act together and before running a million dollar advertising campaign to order online make sure they streamline their ordering process.