Dell India Complaints & Reviews

I am constraint to write this email only just because of non-support of your technical assistants, managers and customer care in connection of above Laptop / Notebook. It is to inform you that I had purchased a Dell Laptop vide its Model INSPIRON N 4010 and Service Tag No. 3KW46BS through the Invoice No. 5970 Dated: 06.08.2010 from M/s Sciko KGGCO, 2063/39, Naiwala, Krol Bag, New Delhi-5.

It is to further inform you that since the date of the purchasing of the above said Laptop I am not able operate smoothly just because of its non-working condition which is furnished as follows for your further needful:-

1. Very-Very slow processing of system
2. System hanging problems
3. Keys not working
4. Blue tooth problem
5. Vedios are not play properly
Further to inform you that in the above connection I had spoken to your different Technical Assistants, Manager(s) and Customer Care Executives vig. Mr. Deepak, Ms. Grace, Mr. Naveen, Mr. Prashakh, Mr. Saroj and Mr. Sumit on[protected] several times on different dates. Mr. Prakashakh had diagnosed the entire software but problems in the above Laptop has not yet been resolved. One of your Technical Assistant Mr. Saroj Sinha wanted to diagnose the same problem again on 17.09.2010 after requesting for looking after the hardware problems in the above Laptop as the same had already been done by Mr. Prakshakh, Technical Assistant but he clearly denied to do the same and also he suggested that the same would be chargeable only. After that, I had approached to Mr. Sumit Kankal, Manager and he was also interested to diagnose the software after explaining the above episode

CASE HISTORY:
" I 'Sushant Singh Parihar' purchased my laptop (Dell Inspiron 15-R N-5010, service tag no.: 85846BS) on 16th of July 2010. But due to some manufacturing defect which was divulged after the purchase, I locked the complain for whole unit replacement (complain no. 4397714) on (next day) July 17th -2010.
("DEFECT WAS:
My battery was not charging at all but the operating interface was responding in such a manner that it appeared like battery was charging. It was divulged after 12 hours of recommended charging that there is a problem as the charge of the battery remained same after charging for so long. Next day in the when they (suppliers) checked my laptop we found that both the charger and the battery are working in a sound condition when plugged in other laptops of same model together. The defect was somewhere in the laptop. Therefore, the defect was so hidden that it couldn't have been detected by any customer.")

After lodging the complain my laptop got picked up by DELL on July 30th -2010. Since then till now September 29th 2010 ( more than 2 months for the day locked the complain) I am still waiting for the replacement. Within the mean time I was highly misguided and misinformed by the information given by the company.


BEFORE PICKUP OF FAULTY UNIT:
They sent a pickup declaration and requested the dealer to sign and send it back to them. Afterward they told me on phone that I have to take the replacement form the dealer after the pickup.I didn't make complain through the dealer. I asked them about any kind conformation from their side for this procedure so that situation should be clear between dealer and me. But they assured me that there will not be any problem like that.

AFTER THE PICKUP:
when I asked the dealer for the replacement, the dealer simply said that, as he didn't possess any information about responsibility of him for providing replacement or any credit note given by the company (DELL), so he couldn't give me the replacement by himself. After that here it began an era of callings form my end to DELL's replacement department, customer care department, etc. and no fruitful response ever came from their end.

POOR GUIDANCE AND MISGUIDANCE:
During my continuous efforts (I can't even calculate how many calls I have made) to retrieve the information form their end they used to put me on long holds and sometimes when they appeared to be fail to provide me the correct information they simply used to put me on loop of their calling service to avoid me.Because in that case I had to start conversation with someone else. In my case they always had an excuse that only replacement department could satisfy my query and the replacement dept. never picked my phone up.

WRONG INFORMATION:

WRONG ORDER NO. -1 FOR REPLACEMENT. :
More than after 1 month someone form the customer care gave me an order no.:[protected], and they told me that this order would be received by Comexel technologies Dehradun (while my dealer is Comexel technologies Kanpur) on or before 8th of September and from their I had to receive it. I argued them about the delivery address and submitted my suspicion about the order. But they simply denied to change the delivery address and told me that this is my order no. and I have to take it from Dehradun. Finally it was received by any other person (named Vipin) on September 9th -2010 and in response of this they simply told me that I was given the wrong order no.. I even have asked for refund but they didn't listen.

WRONG ORDER NO. -2 FOR REPLACEMENT.:
Based on the On Monday September 13th 2010, I had telephonic conversation with replacement deptt. I was convinced by the head the department, Maria Nirmala, that, I will be getting the order locked on and will be receiving the quotation for my replacement on the very day (September 13th 2010). They also told me that, I will be getting my replacement within 6 to 7 day starting for September 13th 2010. But it didn't happened at all.
On September 19th 2010 they sent me the mail, in which it was written by Maria Nirmala that my order no. is[protected] and Way bill no.: [protected] but the destination mentioned by her was Panvel. While I Sushant Singh Parihar is a resident of Allahabad and my dealer is Comexel technologies Kanpur as was also told on the telephonic conversation we had on September 13th 2010. Instead of delivering it to me it got delivered to a person named Priti in Panvel. This was the second time the company told me an order no. and delivered to somebody else.

Till now I haven't received my laptop.

I can't tell how much I have been stressed by this mishandling of my case. I am a B.tech 3rd year student studying in M.M.M. Engineering College Gorakhpur away from my home which is in Allahabad. I had too much expectation from this laptop. I had to make projects and seminar presentations on the computer and engineering studies requires a lot of online assistance. The purpose of this laptop in this semester for my studies is almost finished. I had enough inconvenience in this semester thanks to DELL Support.

Please do something to make my replacement to be done.

Sushant Singh Parihar
Address: L.I.G. 90 Neemsarai A.D.A. colony Mundera Allahabad U.P.
Pin. Code. 211011
Phone no.: [protected] or (Father's Phone no.) [protected]
Service tag no.: 85846BS
Complain no.: 4397714

Dear sir, I had paid a amount of Rs7565 for the purpose of warranty extension to Mr. Satya Rai dell executive. Beneficiary Account Name : Dell India Pvt. Ltd. Account # : [protected] Bank Name : CITIBANK NA Address : Prestige Meridian II MG Road Bangalore – 560 001 Swift Code : CITIINBX MICR # :[protected] IFSC code (for RTGS) : CITI0000004 on the date of 14th of july 2010 and my UTR no. is SBINH[protected] and amount transferred in to the account no.[protected] but from that day to till today i don't get any confirmation message regarding warranty extension.. my service tag no. is 9344CH1 and i had also said for change the ownership to india.. so please help me regarding this as i am facing some of the technical problem with my notebook...
i am an engineering student and i use to contact dell customer care centre daily but they do'nt provide me any sufficient information regarding my order status. as i have submitted complete money in advance then why are they not extending the warranty. my last hope is from to you, please help me as much as you can...
RE: Case ID: 3465517 Regarding warranty extension

Service tag : 9CZT6BS
Order number :[protected]

I have already written a request like this before to dell, sent several emails and made 2 phone calls. I am yet to get this simple issue resolved. I am very sorry that I bought from dell.

The laptop which I bought came with Microsoft Office Starter edition. But I have not been sent the product key for it yet, so I am not able to use it. When I open it, I am asked for the product key.

I had sent a SECOND request (this is THIRD) through a similar online form from this same website. I got a reply mail from Veena_M1, who called herself as Customer Care Specialist from the email id : [protected]@dell.com(email subject : Re: Customer Service (OutstandingIssue) (KMM12281197I23241L0KM)). I replied to the email with detailed description about my problem with the SCREENSHOT of the window which asked for the product key(attached here). Till now I have got no response.

I also contacted Mr Valmiki Gowda who was my laptop sales person regarding this. He called me yesterday and said the Microsoft Office version which they have installed in my computer is not a fully usable version, the starter edition is a trial version. But the order confirmation document which I received just states that it is : "Microsoft(R) Office 2010 OEM Installation", it does not state it is a trial version or a partial version. When I searched for Microsoft website(http://www.office.microsoft.com/en-us/starter/), it says "Office Starter is not trial software — you can continue to use it as long as you need.". He also said I cannot use the Office version to create documents, it can be used only to view documents (for which Microsoft actually offers a free software pack called office viewers). I tried to explain all this to him, but no use. He was adamant and he proved that he is a sales guy and he asked me to pay an amount of Rs.2000+ to buy the ms office software from them.

This morning I made my second call to Dell, 2 people took the call in succession and asked for details which I provided. They then said their technical support person will talk to me. A voice kept saying "please wait", no one took the call for 15 minutes, I had no other option but to drop the call and go away.

Please suggest me a way in which issue could be resolved.

it is stated that I have purchased a Dell studio 1558 notebook Lap Top -OCQT S541031IN8 R/O order No 0492734 Tax Invoice No. 00399929, service Tag No. DK7V4BS, express service code [protected], Model No PP39L, purchase on Invoice dated 27.01.2010 from your company.
But it is regretted to say that the Lap Top is not working satisfactorily since it is purchase either due to manufacturing defect or other defect of Lap Top. The fault comes frequently again and again in Lap Top. Frequent maintenance has caused disappearance of original look of Lap top. Your service centre also so far in my son IIT College Ahmedabad so very difficult to approach frequently. The details of fault observed and restored to your company are as under.
S.N Name of Fault Fault Attended
1Black spot on LCD - Changed Original LCD by your
service engineer
2Cooling Fan not working- Changed cooling fan by
your Ahmedabad service centre
3C.D drive not working - Attended fault by your Ahmedabad
service centre
4Window trouble - Attended fault by your Ahmedabad
service centre
5Wifi not working - Attended fault by your Ahmedabad
service centre
6Again asking genuine window
and frequently ON-OFF
problem in Lap top -

Therefore you are requested to replace my son Lap top immediately so that my son work may not affect adversely. My Son Contact no is- [protected]
Pitamber lal saini)
PA to Dy. General Manager
O/o GMTD, Alwar-301001(Rajasthan)
Mobile No- [protected]
Land Line No.[protected]

hello..this is complaint against dell India, i had booked my studio 15 laptop last month on 18th august 2010 and company told dat within 15 working days it will be delivered , now it has passed almost 1 months still the laptops is not delivered against paying the home delivery charges in cash. also wen contact the consumer care of dell no correct information were not given abt above mentioned laptop.wen repeated contacting i came to know company staff has put the incorrect pin code no of my address and think this is company complete negligence, almost after 1 month and 7 days it still not delivered.

I am using DELL laptop whose battery charger needed replacement. When I contacted DELL India Pvt. Ltd. , Bangalore , I was informed by Mr. Kishore Subramany, India Consumer Support Specialist that the price of the battery charge was Rs. 1550 and had to be paid in advance. I placed an order along with advance on July 28th. I was promised delivery within 3-4 weeks. In the past three weeks my efforts to get in touch with the company was in vain. I have not received any response to our repeated queries, emails regarding the status of my order.

Even after 7 weeks I am still waiting for the delivery of the battery charger.

i purchased from DELL EXCLUSIVE STORE,
ground floor, gedore house,
51 nehru place,
(behind satyam complex)
new delhi 11019

on 26 august 2010
this mail is the acknowledgement i received when i paid the money
i have also sent you an email on BCC which i have written to their 'manager' Mr Varun Sabharwal which will tell all details

[protected] Forwarded message[protected]
From: Dell India Pvt Ltd <[protected]@dell.com>
Date: Thu, Aug 26, 2010 at 6:33 PM
Subject: Dell Order Acknowledgement - Internet Reference Number: IN[protected]
To: [protected]@gmail.com


Shop at Dell India
Home & Home Office

My Order Status

FAQs

Dell Support

Main

*This is an automated email, please do not respond*
This e-mail is to acknowledge receipt of your request for a call for payment and order confirmation details.
One of our sales representatives will be in contact with you within the next 24 business hours on the telephone number you have provided below
Order Status



Order Information


Internet Reference Number:
IN[protected]


Order Date: 26 August 2010






Payment Information


Contact: LT COL V SRIVASTAV
Phone Number: [protected]work)
(0) [protected] (cell)
Address: AA3, ARMY AVIATION, RPSO
COMPLEX, PARADE GROUND
NEW DELHI, ND 110 010
Payment Method: Call me for payment details
Total Price: Rs.60,071.95






Delivery Information


Contact: LT COL V SRIVASTAV
Phone Number: [protected]work)
(0) [protected] (cell)
Address: AA3, ARMY AVIATION, RPSO
COMPLEX, PARADE GROUND
NEW DELHI, ND 110 010
Please check your e-mail regularly for up to date information about your order.
For security reasons, we cannot change your delivery address.






Order Details



Product Quantity
Dell(TM) Studio 15 Laptop (T540613IN8)
Base System (Direct), Genuine Windows® 7 Home Premium 64bit (English) 1
Base Base System (Direct)
[[protected]]
Processor Intel® Core™ i5-450M processor (2.4GHz, 2Core/4Threads, turbo boost up to 2.66Ghz, 3M cache)
[[protected]]
Memory 6GB 1333MHz DDR3 SDRAM (1 x 2GB + 1 x 4GB) (operates at 1066MHZ for Core i3/i5, and i7-620M processo
[[protected]]
Keyboard Dell(TM) Backlit Keyboard with Touchpad (English)
[[protected]]
Video Card ATI Mobility Radeon™ HD 5470 - 1GB
[[protected]]
[[protected]]
Hard Drive 500GB 7200RPM SATA Hard Drive
[[protected]]
Operating System Genuine Windows® 7 Home Premium 64bit (English)
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Optical Drive Internal 8X DVD+/-RW Combination Drive with dual layer write capabilities
[[protected]]
[[protected]]
Audio Solution Integrated Stereo Sound with Subwoofer
[[protected]]
Bundle T540613IN8-Studio 15 New Laptop
[[protected]]
Software Microsoft(R) Office Starter 2010
[[protected]]
[[protected]]
Dell Service: Hardware Maintenance 2 Years Complete Cover Accidental Damage Protection
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Palmrest Option Silver Palmrest
[[protected]]
Wireless Network Card Dell 1520 Wireless-N Card
[[protected]]
Bluetooth Module Dell(TM) Wireless 365 Bluetooth Module
[[protected]]
Dell Service: Remark Dell's Terms and Conditions apply
Laptop Batteries Carry 1 Year Warranty Only From Invoice Date
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Batteries 9-cell Lithium Ion Primary Battery
[[protected]]
Carrying Cases No Carrying Case
[[protected]]
Item Included in the System Break the seal sticker
Dell(TM) PC-Restore Included
Shipment Mod
WINDOWS-LIVE
Discount is only valid if the corresponding upgraded item is selected above.
Limited time promotional offer only. No further discounts apply.
Integrated Fast Ethernet 10/100/1000
34mm ExpressCard Slot, (DOES NOT SUPPORT PC CARDS)
ICC Regulatory Label
Power Cord (IND)
Ergonomic noise isolation in-ear earbud - Creative EP-630
System Drivers
E-Star(TM) Label
Skype Software
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Security Software McAfee(R) Security Center (Multi-Language) - 30-Day Trial Version
[[protected]]
System Documentation System Documentation (English)
[[protected]]
Camera Bezel with Integrated 2.0MP Web Cam
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Optional Notebook Colour Kits Midnight Blue Colour with Black U-Trim
[[protected]]
Microsoft OS Labels Windows® 7 Label
[[protected]]
Adobe Reader Adobe Reader
[[protected]]
Dell Services: Item Included Technical Support
[[protected]]
[[protected]]
Label Options Intel(R) Core(TM) i5 Label
[[protected]]
Display 15.6 " 720p WLED (1366x768) Display with TrueLife™
[[protected]]
Freight Charges Studio-NB Handling and Insurance Charges /Express Premium
[[protected]]
[[protected]]
[[protected]]
Delivery Charges Product Handing
[[protected]]
Other Software Dell DataSafe Local Backup Basic
[[protected]]
Power Supply 90W AC Adapter
[[protected]]
Dell Services: Datasafe Backup Service 1 Year Dell Online Backup 2GB
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]

Sub Total(s): Rs.60,071.95
CVD: ---
Delivery Fee1: ---

* 1Sales taxes or value added taxes, local taxes and any other applicable levies are additional. By delivery only. Delivery charges of Rs. 900 per unit on Inspiron™, Studio & XPS Laptops and Rs. 750 per unit on Vostro Laptops purchased. Delivery charges of Rs.1,500 on Inspiron™, Studio & XPS Desktops and Rs. 1,250 per unit on Vostro desktops purchased.
i ordered a laptop from your esteemed company on 26 Aug 2010 from Nehru Place Company Office.
i paid the full amount of 60,000 rupees at the time
after 5 days on 31 Aug i get a call asking me to verify my credit card number. it is difficult to describe my frustration that after five days of getting the complete payment someone is still verifying the credit card!! had this been a parallel process, it was understandable. by parallel i mean, had the order been sent to the manufacturing deptt and on the other hand this verification was processed simultaneously [because payment is already there with you since 26th Aug] but this was not done. so i am sure the order would not have gone till 02 Sep..

. anyhow now this avoidable delay was not the end of it.

i was told that i can expect my laptop in 10-14 days but on the site it is showing 29 Sep 2010 as the expected date. on enquiry from your toll free number i am told that some parts are to come from outside so the delay. some talk of compensating me by giving me a bluetooth mouse was made...

my request to you is.. do you think a delay of 33 days is acceptable especially in todays world of 'instant' gratification? i want to add here that i had actually wanted the 1080p screen but when i was placing my order i could not get that option and i was told by the person taking the order that it must have become out of stock so it is not showing now...otherwise this option used to exist for Studio 15 series...

so that implies that whatever i am ordering is available. with that logic taking 33 days to send my laptop that too to capital of india is simply not done..certainly not from Dell atleast!

i request that you please consider that my money is blocked for 33 days [actual number of days will be calculated on receipt of laptop] and the amount of mental tension and waiting involved on me. with this in mind i am sure offering a mouse will not suffice...

i have spoken to Ms Akanksha at 1700h on 20 Sep 2010 re: cancellation of this order
she was asking me reason for cancellation for which you can note down the following
1. inordinate and unwarranted delay of order which was originally placed on 26 Aug 2010 [irn number IN[protected]] and for which they are now claiming 13 Oct 2010 as delivery estimate.
2. changing of specification without informing me-- the reason i had ordered was backlit keyboard which is not being provided in this New order.

the ref number she gave me was 7798154
i was told that i have to write to you to confirm this cancellation
kindly revert with the confirmation that my order has been cancelled and when can i get my money back

Mr Lohit shankar who has given me tel no[protected] did not pick up the phone after repeated attempts to call him.
--

'compensation' acceptable to me would be the 1080p screen and a rebate of 90% on my price

STILL awaiting your kind response.

PLS HELP ME

Sincerely,
Vivek Srivastav
( [protected]@gmail.com )

hi
i m vikram thakur(working)....i have got a complaint in my laptop that my video and audio files get stuck while playiing................called dell atleast 30 times every time a call of 30 mts and they do nothing every time a new person handle the case and he advise to format it..................
even twice i talked to their managers they are all *******s...i dont want to use the words ...........worst every laptop is dell.......i[censored] r a working professional it the worst for u...............
i received the laptop via corier i dont know what they provide me whether a new one or a repaired one....
.i doubt.........my dear friends i am suffering from this... i don't want u to suffer from the same

plz take care while spending ur money or o[censored]r dad

VIKRAM THAKUR
[protected]@yahoo.co.in

i have purchase dell laptop and it was defective as dell admitted this and replacement had to be done but after taking the laptop they are delaying in providing me the laptop back and most important part is dealer from which i purchase it is very very rude in giving information, my main complaint is for him as he talks in a rude and cheap way which is not at all ethical, that really hurts a consumer. dealer name is infoware technomart allahabad uttar pradesh. i hope appropriate action will be taken in this matter.

[protected]

I purchased a Dell N5010 Inspiron 15R laptop in June, 2010 at Himayatnagar, Hyderabad. It had some problem with the hard disk as told by one of their customer care executives and dell service replaced my hard disk in July 2010. Now again my laptop is not working and the problem persists with more defects in my laptop like screen defect, etc. I have been trying to call up Dell for the last 3 weeks but there was no response.

Dear Sir,
After completion of one month we are unable to activate our Mcafee antivirus because no response is attended at toll free nos.All toll free nos. are always busy.

I purchased Dell Laptop inspiron 14R in Jul 10, order number 0631696, service tag CYW46BS. There was an accidental crack on the display on 09 Sep 10 . I spoke to customer care vide SER # [protected]. One Mr Shivam quoted apprx Rs. 18000/- for an accidental cover for 2 yr and display replacement. However subsequent quote of Rs 18875 was for 1 yr accidental cover and the display replacement was sent by him on e-mail. My reply mail asking breakup of cost on 10 Sep has not been replied by DELL. Another customer care rep ([protected]@Dell.com) called me up on 14 Sep and informed that the 1 yr accidental cover and display replacement would cost aprx Rs 12000 in lieu of Rs 18875 quoted earlier. On my query he also said that replacement of display through this route would take only 3-4 days and if I don't take the accidental cover warranty, the cost of display replacement will remain apprx Rs.[protected] and it will take over 04 wks for the replacement of display. I requested him to mail these quotes, which has not been done till now.

I consider this a case of cheating and blackmail. I want to know, if it is a Dell policy to replace parts only if there is an accident cover. If so Why did company not tell me at purchase time that repairs are not welcome without accidental cover. I also want to know that what kind of company is it which tells that a display replacement will take over 04 weeks. My laptop is lying defective since 6 days and there is no response from customer care. Pse resolve

since i have bought my machine its not working because of failure in hard disk n also not able to get service properly.The customercare emloyees are untrained and never pick the calls and if so then simply transfer call to some other departments which is never been connected resulting in failure of call...my comlaint no is:-[protected]. iam waiting for engineer's visits since 1st of september till date...

Since 12.09.2010 I am unable to Swtich on the laptop hance unable to work on it.
Other details of the laptop are as under :Dell Inspiron 1545,IC Class: B ICSE-003
Model No.: PP41L, Service Tag (S/N): C76DWJI
Express Service Code:[protected].
It was purchased in the USA. and is within warranty.
WIN 7 is loaded.
My contact NO[protected]
Address: V K Sinha,
85/C, Road No.1,Ashoknagar,
RANCHI-834002, Jharkhand.
Pl. get the power problem rectified at the earliest.

V K Sinha ([protected]@yahoo.co.in)

Dear Sir,

I have purchased a New Desktop Dell Computer (Model - Inspiron with Monitor 19" TFT) on 22.03.2010 from M/s Impulse Micro Electronic Pvt Limited , D-28, Sector H, Aliganj, Lucknow ([protected]@yahoo.com ,[protected], 4016189) vide sales invoice No. IMPL/SL/565/09-10 Rs. 29978/- with a warranty for one year till 21.03.2011.
The above desktop is not working since 12th July,2010 due to some hardware probleme in CPU , hence i lodged complaint with my dealer and on custmer care no. [protected] , [protected] but till now there is no response for the same.
Please look into the matter and solve my probles with extend the waranty of the said unresoloved period.

Brij Mohan Agarwal
Mishra Puram , Kheri Road
Lakhimpur Kheri (UP)
+91 [protected]
bma.[protected]@gmail.com

I did such a big mistake when I order a DELL laptop,I ordered a laptop on Aug 11,2010 and till date it is not delivered and they committed to deliver it with in 7 to 10 days and naw its an about a month.I have to follow up on my delivery status many a times but they didn't bother to call once.when ever I used to call at no [protected] Mr.Raju and at no [protected] Miss Gaytri they alway used to tell me that it going to deliver with in two to three days.I don't beleive call them once and they give the same reply.
I think Dell must wind up there business from India.

Regards
Rohit Bhargava

I went to the Dell service center to get my out of warranty laptop serviced. I experienced a nightmare interacting with technicians who seemed to be more than interested in making me sell my laptop rather than addressing my issues concerning the laptop. The best part was when the security personnel who has handling many customers seemed to be more interested in making me an offer for the laptop. He asked to sell the laptop for Rs 5000/- as he felt it did not make sense to purchase an extended warranty.

When i decided that it wasn't worth talking to these people who were of little use to me as a customer. I declined the offer politely and preferred to take it back home, suddenly another supervisor offered to pay little more than what was earlier offered. I again declined and advised to take it back home. Immediately the person who was inspecting my laptop asked me to pay him Rs 500/- and take the laptop. It was surprised by that and enquired, if Dell charged customers even when the issues was not fixed. He advised me that Dell charges Rs 1300 for laptop service, even if it meant just visual inspection. It really was not in a mood to talk to them and paid the requested money. When i asked him for a bill, he advised that it would be sent to my place after a month. I told him that he did not have my details to send it across, then he said that they would contact me over the phone and send it through Dell courier.
He said either i could pay by cash or credit card, irrespective of the method of payment invoice will be sent only after a month.

Well, it was a clear case of ripping a customer but i was helpless as i was in a hurry as i had an appointment with a dentist and was getting late. I hope someone from Dell notices this and sorts their service point operations. It was such an irony that a company like Dell did not have a CRM in place to enter customer details and printout invoices. The moment i entered the service center, a grumpy & impatient receptionist after looking at the number of people waiting in the queue, gave me a book and pen to write down my details and wait for my turn.

I am not surprised that Dell's new initiative to retain its customers after loosing the top mantle to HP has failed. I'm not sure if this new sustainable initiative will work, if it does not have any control over the inefficient customer service process. The technicians will happily pocket money while the customers will slip out.

I WILL NEVER BUY A DELL PRODUCT AGAIN NOR RECOMMEND IT TO ANYONE.

I bought a dell laptop 1563 worth around 34000 in feb 2010. My motherboard has been replaced twice by dell.
Then tochpad has been repalced once and powerbutton panel has also been replaced. I have faced all these replacements with in a month. Now again my touchpad is not working. I register my complaint to dell care regarding the comlete replacemt of my system on 20th august 2010. They admitted my request and gave me surity of the replacement. But it has been around 20 days that i havnt got any feedback from the dell. Whenever i call the dellcare they transfer my call to the replacemt department and after waiting for 15 to 30 mins it get disconnected. I have been trying this since last 15 days. They sent me the documents to signed by me. So i have already signed those documents and mailed them back, but no reply. I am not able to understand to whom to contact regarding this issue.
Can any one suugest me some solutin
my email id is [protected]@gmail.com
my contact no. is [protected]

Respected Gentlemen,


Re: Non delivery of my Dell Order No.[protected] dated August 5, 2010 ( Laptop booked in Mumbai,
India)

Customer No.[protected]India)

Blue Dart Airway Bill No. [protected] ( Blue Dart, India)

I had booked a Dell laptop in Mumbai, India, on August 1, 2010 from CROMA STORE, Bandra, Mumbai, India. (receipt No.5331 dated August 1, 2010)

I regret to inform you that to date I have still not received my Laptop after having written several e-mails and phone calls to Dell India. The answer I get is it will be delivered tomorrow, but that tomorrow never comes.


The customer sales person Mr. Santhosh Francis is never available on his phone and the phone always goes on his voicemail.
I have called him twice and left a message but he has not bothered to reply me. (His Tel No. +[protected]

I request you to kindly take up my case with the concerned person in India and please let me know when I should be receiving my Dell Laptop.

Thank you for your time,

Sincerely,

Jeroz Bharucha

(Cell) +91 [protected]

Mumbai, INDIA.

E-mail: [protected]@hotmail.com