Dell India Complaints & Reviews

Respected Sir/Madam,

I had purchased a dell studio 1555 laptop last year. The laptop received to me after 10.10.2009. and the invoice(attached) date is 29.09.2009. Now the adaptor (charger) of the laptop is not working. I had called dell regarding this but they refused to take my complaint. Reason was given by them is the warranty is expired as on 29.09.2010. But according the due date mentioned on the bill the warranty should be up to 10.10.2010. I had also approached to dell for my warranty extension and I received a quote(attached) from dell. When I approached dell for warranty extension they don’t tell me expiration of the warranty. The dell agree that my will be expired as on due date 10.10.2010. In the mean time my adaptor is not working and I try to lodge a complaint regarding this and they refused it. So Honorable Form is requested to take necessary action on it. Because warranty should be counted form the date on which the laptop is delivered to the customer not the shipment date or invoice date. Customer should be get complete year for use the product under warranty. I shall be thankful for this help. Looking for a favorable response.


Thanks & Regards,
Sunil Dhiman
[protected], [protected]

DEAR SIR/MADAM,
I have ordered for INSPIRON 14R dell laptop and all further procedure have been fulfilled, my delivery date was on 29 September but today is 8th October and i have received my laptop and on asking about delay then no body is specifying any thing and just baffling me by giving fake contentment and information. Also no positive assistance has been shown by ISHA ARORA(Inside Sales Senior Account Manager) from Gurgaon neither customer care is trying to assist me they are just baffling me. Isha had concern till i was to pay money for my laptop,after that she is lost somewhere. Well i would like to complain also about MR.Sharif, who just abused me by saying that "he don't have to do business with me" earlier my purchasing laptop,he is from Bangalore branch and his phone no. is [protected]. So please try to take some action against them positively and i had complained earlier too but no response has been shown to me, next time i may have to look for other option

I had purchased new laptop of dell co. on 13-July'10 which is creating problems so i contacted dell customer care for replacement they had taken my request on 13-Aug'10 & told me the replacement will take 45 days of time, ihad provided all documents to them required for replacement but it's altready 45 days passed no body come to me & picked my laptop not getting proper respeonse from them they only extend the dates i don't know how much more time this process will take this is really pathetic as my work is hampering a lot....by paying the 40,000 bucks u got faulty machine & poor service, ihad send many reminder mails & calls to the exectuives of dell but fail to got any proper response Please help in this matter as now i'm mentally excausted

My service tag no of laptop is- JV4M5BS

Manish chauhan
mobile- [protected]

I am Pranjali Bhagwat.
I have taken Dell inspiron 1440 laptop with model number 3vswkj1
Its speaker has stopped working after only 3 months.
I have tried to register complaint on your toll free number. And this I have already mentioned in my first complaint via mail.
I have already registered the complaint via mail twice.
Today is the third day of my complaint and this will be my last mail regarding my complaint.
I am expecting the service to be offered utmost within next 24 hrs.
If I dint get the service, unfortunately I will have to file a complaint in the consumer court.
So expecting your service.
Mob. no. [protected]

After 2-3 months of buying DELL Inspiron, we got problem with display (extreme pink tint). I called up many times. Nobody came to attend. Finally, I got assistance over phone itself and followed the instructions to figure out the problem which was defected LCD and the same needed replacement. Case no.4917201.We called up N no. of times to get the part. At last, we got the info that the part has been delivered (not at our place) from overseas and soon some engineer will come to fix it up. Again we followed up to get the engineer along with part. Finally one engineer brought part which was WRONG part. Damned!!!
That was height of patience! I finally requested to please pick up laptop & pay back.Ref.No.7798814. Again many calls to DELL and after 2 weeks, I got call from Savika D (Customer Care Specialist, Blore; [protected]@dellteam.com) and got pick up declaration form via mail on 09.09.10 which was duly signed and sent back to her on 10.09.10.We dropped so many trailing emails requesting to commence pick up process (I can forward same which is a chain of at least 15 mails), but could not hear anything positive from her. At last, she also stopped reverting back.
On 04.10.10 (near about after one month) & without any prior info, we got a call from some DELL guy(Vishal#[protected])that he is coming to pick up laptop. As I have dumped this useless laptop at home and me & my hubby being working; home remains locked all the day. So, I took half day leave from my office so that I could return laptop to Vishal at home on 04.10.10 itself. I sent my home address via sms to Vishal and asked him to come at home. I and my hubby called him throughout the day & evening, but he made excuses and said he will be coming in next 15 mins. He fooled us around till up to 9.30pm and didn’t come. On 05.10.10, I called him & he said he didn’t get address via sms (he didnt tell this thing previous day) & other excuses. Still being patient I asked him to carry laptop from office only. But again, he betrayed on us and didn’t come on 05.10.10 also. On 06.10.10, my hubby called him and he misbehaved and said "Don’t call me again. I will not come. If you have problem, just talk to DELL"
Disappointments over Disappointments!!!
We had mistaken choosing DELL.
My office work got hampered due to defected laptop.
It was not value for money. I hope one can understand that how frustrating it could be for us always following up with DELL leaving our other works hampered and getting nothing!!! More is the case, when your calls keep us on hold for hours delivering message “ALL CUSTOMER CARE REPRESENTATIVES ARE ON HOLD”.
Can you ever imagine how our routine could be while facing these problems unnecessarily created by DELL service? We are being harassed and humiliated by DELL badly.
Is there anyone who can listen to us, please?
where to go!!!

Dear Sir/Madam,

I made a purchase of Dell inspiration15 laptop in month of Sept from direct order to dell. my order was devlivered on the time so i inquire and found out that targus entry level back pack not found but targud dfd entry level backpack delivered .so i request to company pls sand targus entry level back pack.

Even i called them many time for compensation Gift but no positive outcome from there executive.

Below are deatils related to my purchase:

order conformation no;[protected]
[executive name-m shareef]
Quotation Number:24235275 [upgrade order quote]

Regards
yogesh patel
[protected]

Dell is 100% cheater, My Ser Teg No 769VSL1 if you buy new system after if you found some manufactureing deffect .then they send replacement part for your system that is refurbis part (they said Repair & pass by our QC ) it was also diffective , after 10 to 15 days Dell Engineer chake the system & he found part recived from Dell is Deffictive & also some of part is not match with the syatem (so it was differant from new so it canot fit to the system ) the Dell Engi. give request to Dell to replace the system because it can not be repairable , then we call to Custtomer Care & give the request on 06/09/2010 & CC Exucative give the request NO for the same ,when i call to on17/09/2010 ,they said that they had recived request on 15/09/2010 they are westing time , Till date 05/10/2010 they had not given replacement ,
It's true that we are so badly harrassed by the DEL Staff and there utter calousness and casual attitude towards quality and no regard for the customer that it has really made us helpless

Dear Sir/Madam
I purchase one Laptop battery from Dell India online.I made the payment on 6th
august 2010. I paid Rs 4200 by credit card on 6th August 2010 and when i
received the invoice along with Battery it shows the price of battery is only
Rs 1984.82. I request you to please do the needful in this matter.i am
attaching the copy of invoice for your ready reference.

Thanks and Best Regards
Devendra Kumar Jain
[protected]

I have purchased Dell inspiron 1545 laptop with service tag: JKBV4BS in the month of march 2010. The laptop is still having the warranty. Now, it does not turns on.

I had given my laptop to the dealer, where i had purchased for repair. But they gave it back without any repair. Then myself tried to contact the dell customer care online. It is not responding from last week. Please do solve my problem.

Thanks

I am constraint to write this email only just because of non-support of your technical assistants, managers and customer care in connection of above Laptop / Notebook. It is to inform you that I had purchased a Dell Laptop vide its Model INSPIRON N 4010 and Service Tag No. 3KW46BS through the Invoice No. 5970 Dated: 06.08.2010 from M/s Sciko KGGCO, 2063/39, Naiwala, Krol Bag, New Delhi-5.

It is to further inform you that since the date of the purchasing of the above said Laptop I am not able operate smoothly just because of its non-working condition which is furnished as follows for your further needful:-

1. Very-Very slow processing of system
2. System hanging problems
3. Keys not working
4. Blue tooth problem
5. Vedios are not play properly
Further to inform you that in the above connection I had spoken to your different Technical Assistants, Manager(s) and Customer Care Executives vig. Mr. Deepak, Ms. Grace, Mr. Naveen, Mr. Prashakh, Mr. Saroj and Mr. Sumit on[protected] several times on different dates. Mr. Prakashakh had diagnosed the entire software but problems in the above Laptop has not yet been resolved. One of your Technical Assistant Mr. Saroj Sinha wanted to diagnose the same problem again on 17.09.2010 after requesting for looking after the hardware problems in the above Laptop as the same had already been done by Mr. Prakshakh, Technical Assistant but he clearly denied to do the same and also he suggested that the same would be chargeable only. After that, I had approached to Mr. Sumit Kankal, Manager and he was also interested to diagnose the software after explaining the above episode

CASE HISTORY:
" I 'Sushant Singh Parihar' purchased my laptop (Dell Inspiron 15-R N-5010, service tag no.: 85846BS) on 16th of July 2010. But due to some manufacturing defect which was divulged after the purchase, I locked the complain for whole unit replacement (complain no. 4397714) on (next day) July 17th -2010.
("DEFECT WAS:
My battery was not charging at all but the operating interface was responding in such a manner that it appeared like battery was charging. It was divulged after 12 hours of recommended charging that there is a problem as the charge of the battery remained same after charging for so long. Next day in the when they (suppliers) checked my laptop we found that both the charger and the battery are working in a sound condition when plugged in other laptops of same model together. The defect was somewhere in the laptop. Therefore, the defect was so hidden that it couldn't have been detected by any customer.")

After lodging the complain my laptop got picked up by DELL on July 30th -2010. Since then till now September 29th 2010 ( more than 2 months for the day locked the complain) I am still waiting for the replacement. Within the mean time I was highly misguided and misinformed by the information given by the company.


BEFORE PICKUP OF FAULTY UNIT:
They sent a pickup declaration and requested the dealer to sign and send it back to them. Afterward they told me on phone that I have to take the replacement form the dealer after the pickup.I didn't make complain through the dealer. I asked them about any kind conformation from their side for this procedure so that situation should be clear between dealer and me. But they assured me that there will not be any problem like that.

AFTER THE PICKUP:
when I asked the dealer for the replacement, the dealer simply said that, as he didn't possess any information about responsibility of him for providing replacement or any credit note given by the company (DELL), so he couldn't give me the replacement by himself. After that here it began an era of callings form my end to DELL's replacement department, customer care department, etc. and no fruitful response ever came from their end.

POOR GUIDANCE AND MISGUIDANCE:
During my continuous efforts (I can't even calculate how many calls I have made) to retrieve the information form their end they used to put me on long holds and sometimes when they appeared to be fail to provide me the correct information they simply used to put me on loop of their calling service to avoid me.Because in that case I had to start conversation with someone else. In my case they always had an excuse that only replacement department could satisfy my query and the replacement dept. never picked my phone up.

WRONG INFORMATION:

WRONG ORDER NO. -1 FOR REPLACEMENT. :
More than after 1 month someone form the customer care gave me an order no.:[protected], and they told me that this order would be received by Comexel technologies Dehradun (while my dealer is Comexel technologies Kanpur) on or before 8th of September and from their I had to receive it. I argued them about the delivery address and submitted my suspicion about the order. But they simply denied to change the delivery address and told me that this is my order no. and I have to take it from Dehradun. Finally it was received by any other person (named Vipin) on September 9th -2010 and in response of this they simply told me that I was given the wrong order no.. I even have asked for refund but they didn't listen.

WRONG ORDER NO. -2 FOR REPLACEMENT.:
Based on the On Monday September 13th 2010, I had telephonic conversation with replacement deptt. I was convinced by the head the department, Maria Nirmala, that, I will be getting the order locked on and will be receiving the quotation for my replacement on the very day (September 13th 2010). They also told me that, I will be getting my replacement within 6 to 7 day starting for September 13th 2010. But it didn't happened at all.
On September 19th 2010 they sent me the mail, in which it was written by Maria Nirmala that my order no. is[protected] and Way bill no.: [protected] but the destination mentioned by her was Panvel. While I Sushant Singh Parihar is a resident of Allahabad and my dealer is Comexel technologies Kanpur as was also told on the telephonic conversation we had on September 13th 2010. Instead of delivering it to me it got delivered to a person named Priti in Panvel. This was the second time the company told me an order no. and delivered to somebody else.

Till now I haven't received my laptop.

I can't tell how much I have been stressed by this mishandling of my case. I am a B.tech 3rd year student studying in M.M.M. Engineering College Gorakhpur away from my home which is in Allahabad. I had too much expectation from this laptop. I had to make projects and seminar presentations on the computer and engineering studies requires a lot of online assistance. The purpose of this laptop in this semester for my studies is almost finished. I had enough inconvenience in this semester thanks to DELL Support.

Please do something to make my replacement to be done.

Sushant Singh Parihar
Address: L.I.G. 90 Neemsarai A.D.A. colony Mundera Allahabad U.P.
Pin. Code. 211011
Phone no.: [protected] or (Father's Phone no.) [protected]
Service tag no.: 85846BS
Complain no.: 4397714

Dear sir, I had paid a amount of Rs7565 for the purpose of warranty extension to Mr. Satya Rai dell executive. Beneficiary Account Name : Dell India Pvt. Ltd. Account # : [protected] Bank Name : CITIBANK NA Address : Prestige Meridian II MG Road Bangalore – 560 001 Swift Code : CITIINBX MICR # :[protected] IFSC code (for RTGS) : CITI0000004 on the date of 14th of july 2010 and my UTR no. is SBINH[protected] and amount transferred in to the account no.[protected] but from that day to till today i don't get any confirmation message regarding warranty extension.. my service tag no. is 9344CH1 and i had also said for change the ownership to india.. so please help me regarding this as i am facing some of the technical problem with my notebook...
i am an engineering student and i use to contact dell customer care centre daily but they do'nt provide me any sufficient information regarding my order status. as i have submitted complete money in advance then why are they not extending the warranty. my last hope is from to you, please help me as much as you can...
RE: Case ID: 3465517 Regarding warranty extension

Service tag : 9CZT6BS
Order number :[protected]

I have already written a request like this before to dell, sent several emails and made 2 phone calls. I am yet to get this simple issue resolved. I am very sorry that I bought from dell.

The laptop which I bought came with Microsoft Office Starter edition. But I have not been sent the product key for it yet, so I am not able to use it. When I open it, I am asked for the product key.

I had sent a SECOND request (this is THIRD) through a similar online form from this same website. I got a reply mail from Veena_M1, who called herself as Customer Care Specialist from the email id : [protected]@dell.com(email subject : Re: Customer Service (OutstandingIssue) (KMM12281197I23241L0KM)). I replied to the email with detailed description about my problem with the SCREENSHOT of the window which asked for the product key(attached here). Till now I have got no response.

I also contacted Mr Valmiki Gowda who was my laptop sales person regarding this. He called me yesterday and said the Microsoft Office version which they have installed in my computer is not a fully usable version, the starter edition is a trial version. But the order confirmation document which I received just states that it is : "Microsoft(R) Office 2010 OEM Installation", it does not state it is a trial version or a partial version. When I searched for Microsoft website(http://www.office.microsoft.com/en-us/starter/), it says "Office Starter is not trial software — you can continue to use it as long as you need.". He also said I cannot use the Office version to create documents, it can be used only to view documents (for which Microsoft actually offers a free software pack called office viewers). I tried to explain all this to him, but no use. He was adamant and he proved that he is a sales guy and he asked me to pay an amount of Rs.2000+ to buy the ms office software from them.

This morning I made my second call to Dell, 2 people took the call in succession and asked for details which I provided. They then said their technical support person will talk to me. A voice kept saying "please wait", no one took the call for 15 minutes, I had no other option but to drop the call and go away.

Please suggest me a way in which issue could be resolved.

it is stated that I have purchased a Dell studio 1558 notebook Lap Top -OCQT S541031IN8 R/O order No 0492734 Tax Invoice No. 00399929, service Tag No. DK7V4BS, express service code [protected], Model No PP39L, purchase on Invoice dated 27.01.2010 from your company.
But it is regretted to say that the Lap Top is not working satisfactorily since it is purchase either due to manufacturing defect or other defect of Lap Top. The fault comes frequently again and again in Lap Top. Frequent maintenance has caused disappearance of original look of Lap top. Your service centre also so far in my son IIT College Ahmedabad so very difficult to approach frequently. The details of fault observed and restored to your company are as under.
S.N Name of Fault Fault Attended
1Black spot on LCD - Changed Original LCD by your
service engineer
2Cooling Fan not working- Changed cooling fan by
your Ahmedabad service centre
3C.D drive not working - Attended fault by your Ahmedabad
service centre
4Window trouble - Attended fault by your Ahmedabad
service centre
5Wifi not working - Attended fault by your Ahmedabad
service centre
6Again asking genuine window
and frequently ON-OFF
problem in Lap top -

Therefore you are requested to replace my son Lap top immediately so that my son work may not affect adversely. My Son Contact no is- [protected]
Pitamber lal saini)
PA to Dy. General Manager
O/o GMTD, Alwar-301001(Rajasthan)
Mobile No- [protected]
Land Line No.[protected]

hello..this is complaint against dell India, i had booked my studio 15 laptop last month on 18th august 2010 and company told dat within 15 working days it will be delivered , now it has passed almost 1 months still the laptops is not delivered against paying the home delivery charges in cash. also wen contact the consumer care of dell no correct information were not given abt above mentioned laptop.wen repeated contacting i came to know company staff has put the incorrect pin code no of my address and think this is company complete negligence, almost after 1 month and 7 days it still not delivered.

I am using DELL laptop whose battery charger needed replacement. When I contacted DELL India Pvt. Ltd. , Bangalore , I was informed by Mr. Kishore Subramany, India Consumer Support Specialist that the price of the battery charge was Rs. 1550 and had to be paid in advance. I placed an order along with advance on July 28th. I was promised delivery within 3-4 weeks. In the past three weeks my efforts to get in touch with the company was in vain. I have not received any response to our repeated queries, emails regarding the status of my order.

Even after 7 weeks I am still waiting for the delivery of the battery charger.

i purchased from DELL EXCLUSIVE STORE,
ground floor, gedore house,
51 nehru place,
(behind satyam complex)
new delhi 11019

on 26 august 2010
this mail is the acknowledgement i received when i paid the money
i have also sent you an email on BCC which i have written to their 'manager' Mr Varun Sabharwal which will tell all details

[protected] Forwarded message[protected]
From: Dell India Pvt Ltd <[protected]@dell.com>
Date: Thu, Aug 26, 2010 at 6:33 PM
Subject: Dell Order Acknowledgement - Internet Reference Number: IN[protected]
To: [protected]@gmail.com


Shop at Dell India
Home & Home Office

My Order Status

FAQs

Dell Support

Main

*This is an automated email, please do not respond*
This e-mail is to acknowledge receipt of your request for a call for payment and order confirmation details.
One of our sales representatives will be in contact with you within the next 24 business hours on the telephone number you have provided below
Order Status



Order Information


Internet Reference Number:
IN[protected]


Order Date: 26 August 2010






Payment Information


Contact: LT COL V SRIVASTAV
Phone Number: [protected]work)
(0) [protected] (cell)
Address: AA3, ARMY AVIATION, RPSO
COMPLEX, PARADE GROUND
NEW DELHI, ND 110 010
Payment Method: Call me for payment details
Total Price: Rs.60,071.95






Delivery Information


Contact: LT COL V SRIVASTAV
Phone Number: [protected]work)
(0) [protected] (cell)
Address: AA3, ARMY AVIATION, RPSO
COMPLEX, PARADE GROUND
NEW DELHI, ND 110 010
Please check your e-mail regularly for up to date information about your order.
For security reasons, we cannot change your delivery address.






Order Details



Product Quantity
Dell(TM) Studio 15 Laptop (T540613IN8)
Base System (Direct), Genuine Windows® 7 Home Premium 64bit (English) 1
Base Base System (Direct)
[[protected]]
Processor Intel® Core™ i5-450M processor (2.4GHz, 2Core/4Threads, turbo boost up to 2.66Ghz, 3M cache)
[[protected]]
Memory 6GB 1333MHz DDR3 SDRAM (1 x 2GB + 1 x 4GB) (operates at 1066MHZ for Core i3/i5, and i7-620M processo
[[protected]]
Keyboard Dell(TM) Backlit Keyboard with Touchpad (English)
[[protected]]
Video Card ATI Mobility Radeonâ„¢ HD 5470 - 1GB
[[protected]]
[[protected]]
Hard Drive 500GB 7200RPM SATA Hard Drive
[[protected]]
Operating System Genuine Windows® 7 Home Premium 64bit (English)
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Optical Drive Internal 8X DVD+/-RW Combination Drive with dual layer write capabilities
[[protected]]
[[protected]]
Audio Solution Integrated Stereo Sound with Subwoofer
[[protected]]
Bundle T540613IN8-Studio 15 New Laptop
[[protected]]
Software Microsoft(R) Office Starter 2010
[[protected]]
[[protected]]
Dell Service: Hardware Maintenance 2 Years Complete Cover Accidental Damage Protection
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Palmrest Option Silver Palmrest
[[protected]]
Wireless Network Card Dell 1520 Wireless-N Card
[[protected]]
Bluetooth Module Dell(TM) Wireless 365 Bluetooth Module
[[protected]]
Dell Service: Remark Dell's Terms and Conditions apply
Laptop Batteries Carry 1 Year Warranty Only From Invoice Date
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Batteries 9-cell Lithium Ion Primary Battery
[[protected]]
Carrying Cases No Carrying Case
[[protected]]
Item Included in the System Break the seal sticker
Dell(TM) PC-Restore Included
Shipment Mod
WINDOWS-LIVE
Discount is only valid if the corresponding upgraded item is selected above.
Limited time promotional offer only. No further discounts apply.
Integrated Fast Ethernet 10/100/1000
34mm ExpressCard Slot, (DOES NOT SUPPORT PC CARDS)
ICC Regulatory Label
Power Cord (IND)
Ergonomic noise isolation in-ear earbud - Creative EP-630
System Drivers
E-Star(TM) Label
Skype Software
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Security Software McAfee(R) Security Center (Multi-Language) - 30-Day Trial Version
[[protected]]
System Documentation System Documentation (English)
[[protected]]
Camera Bezel with Integrated 2.0MP Web Cam
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
Optional Notebook Colour Kits Midnight Blue Colour with Black U-Trim
[[protected]]
Microsoft OS Labels Windows® 7 Label
[[protected]]
Adobe Reader Adobe Reader
[[protected]]
Dell Services: Item Included Technical Support
[[protected]]
[[protected]]
Label Options Intel(R) Core(TM) i5 Label
[[protected]]
Display 15.6 " 720p WLED (1366x768) Display with TrueLifeâ„¢
[[protected]]
Freight Charges Studio-NB Handling and Insurance Charges /Express Premium
[[protected]]
[[protected]]
[[protected]]
Delivery Charges Product Handing
[[protected]]
Other Software Dell DataSafe Local Backup Basic
[[protected]]
Power Supply 90W AC Adapter
[[protected]]
Dell Services: Datasafe Backup Service 1 Year Dell Online Backup 2GB
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]
[[protected]]

Sub Total(s): Rs.60,071.95
CVD: ---
Delivery Fee1: ---

* 1Sales taxes or value added taxes, local taxes and any other applicable levies are additional. By delivery only. Delivery charges of Rs. 900 per unit on Inspironâ„¢, Studio & XPS Laptops and Rs. 750 per unit on Vostro Laptops purchased. Delivery charges of Rs.1,500 on Inspironâ„¢, Studio & XPS Desktops and Rs. 1,250 per unit on Vostro desktops purchased.
i ordered a laptop from your esteemed company on 26 Aug 2010 from Nehru Place Company Office.
i paid the full amount of 60,000 rupees at the time
after 5 days on 31 Aug i get a call asking me to verify my credit card number. it is difficult to describe my frustration that after five days of getting the complete payment someone is still verifying the credit card!! had this been a parallel process, it was understandable. by parallel i mean, had the order been sent to the manufacturing deptt and on the other hand this verification was processed simultaneously [because payment is already there with you since 26th Aug] but this was not done. so i am sure the order would not have gone till 02 Sep..

. anyhow now this avoidable delay was not the end of it.

i was told that i can expect my laptop in 10-14 days but on the site it is showing 29 Sep 2010 as the expected date. on enquiry from your toll free number i am told that some parts are to come from outside so the delay. some talk of compensating me by giving me a bluetooth mouse was made...

my request to you is.. do you think a delay of 33 days is acceptable especially in todays world of 'instant' gratification? i want to add here that i had actually wanted the 1080p screen but when i was placing my order i could not get that option and i was told by the person taking the order that it must have become out of stock so it is not showing now...otherwise this option used to exist for Studio 15 series...

so that implies that whatever i am ordering is available. with that logic taking 33 days to send my laptop that too to capital of india is simply not done..certainly not from Dell atleast!

i request that you please consider that my money is blocked for 33 days [actual number of days will be calculated on receipt of laptop] and the amount of mental tension and waiting involved on me. with this in mind i am sure offering a mouse will not suffice...

i have spoken to Ms Akanksha at 1700h on 20 Sep 2010 re: cancellation of this order
she was asking me reason for cancellation for which you can note down the following
1. inordinate and unwarranted delay of order which was originally placed on 26 Aug 2010 [irn number IN[protected]] and for which they are now claiming 13 Oct 2010 as delivery estimate.
2. changing of specification without informing me-- the reason i had ordered was backlit keyboard which is not being provided in this New order.

the ref number she gave me was 7798154
i was told that i have to write to you to confirm this cancellation
kindly revert with the confirmation that my order has been cancelled and when can i get my money back

Mr Lohit shankar who has given me tel no[protected] did not pick up the phone after repeated attempts to call him.
--

'compensation' acceptable to me would be the 1080p screen and a rebate of 90% on my price

STILL awaiting your kind response.

PLS HELP ME

Sincerely,
Vivek Srivastav
( [protected]@gmail.com )

hi
i m vikram thakur(working)....i have got a complaint in my laptop that my video and audio files get stuck while playiing................called dell atleast 30 times every time a call of 30 mts and they do nothing every time a new person handle the case and he advise to format it..................
even twice i talked to their managers they are all *******s...i dont want to use the words ...........worst every laptop is dell.......i[censored] r a working professional it the worst for u...............
i received the laptop via corier i dont know what they provide me whether a new one or a repaired one....
.i doubt.........my dear friends i am suffering from this... i don't want u to suffer from the same

plz take care while spending ur money or o[censored]r dad

VIKRAM THAKUR
[protected]@yahoo.co.in

i have purchase dell laptop and it was defective as dell admitted this and replacement had to be done but after taking the laptop they are delaying in providing me the laptop back and most important part is dealer from which i purchase it is very very rude in giving information, my main complaint is for him as he talks in a rude and cheap way which is not at all ethical, that really hurts a consumer. dealer name is infoware technomart allahabad uttar pradesh. i hope appropriate action will be taken in this matter.

[protected]

I purchased a Dell N5010 Inspiron 15R laptop in June, 2010 at Himayatnagar, Hyderabad. It had some problem with the hard disk as told by one of their customer care executives and dell service replaced my hard disk in July 2010. Now again my laptop is not working and the problem persists with more defects in my laptop like screen defect, etc. I have been trying to call up Dell for the last 3 weeks but there was no response.