Dell India Complaints & Reviews

i will go for you

dell vastro 1510 — laptop battery is not charging

laptop battery is not charging,even after putting charger on the battery gets discharged.
one usb port is not functioning.
laptop fan is not working properly.
service tag no. D4YB2BS
contact no. [protected],[protected]

Hello sir
i have a dell laptop and it's service tag no is B23N3BS.
my laptop battery backup is too low about 20 minutes on full charge .
please change my laptop battery , quickly ,becose my online exam in these days,
so i can't properly study ,now CHANGE MY LAPTOP BATTERY.
Thanks...

I have dell vostro 1510 .In that laptop does not install any OS.If I install OS in that time to be ocurred error is "BOOT MANAGER IS MISSING" so that problem to be occured in my laptop please give solution to me.I think Hard disk is failure so in that time how to resolve that problem.Please urgent please.[protected], , , , , , , please.

Within 24 hours of making payment of Rs.51930/- for Dell Studio 15R, this extremely pathetic representative Mr. Jatin Ahuja, has called me saying that dell no longer manufactures - 15.6 " Full HD(1080p)WLED (1920 x 1080)Display with TrueLife.
Which I absolutely fail to believe.

Why didn't this gentleman inform me of the same before processing my order?????

and to top it all he is giving me lame excuses for choosing other resolutions over this one!!!

dell 1545 — hard disk

I have bought dell inspiron 1545 laptop a year ago.all the parts r performing quite normally,but if I install any software of about 10 MB the disk space reduces about 1GB.then it never restored even restarted.I have presently 112 GB of disk space,but if I add all the size of the programs in my local drive (C) I get about 152 GB free space but it shows about 112 GB.please tell me if there is a solution to fox this problem.
note:my total disk space is 250 GB and that of local drive (C) is 218 GB.

That's true.The service team in Bangalore is very poor in technicality and behaviour wise

Hello Friends,

One of my friend has nice Laptop of Famous Company “DELL”. DELL is very famous in Desktop Computer & Laptops. One of my friend having very BAD and Unacceptable response from Senior Manager of DELL, Read His Problem with DELL, and Arguments of DELL, Than share your reviews in COMMENT.

Hi,

I am one of your valuable customers. I have purchased a laptop from you company Model inspirion 1525 on Date: 28th march 2008. The same is in the warranty period which gets expired at the end of this month. I am facing a problem with my Battery of the Laptop. My laptop is not working on the Battery Mode. For the same I tried to call the Toll Free number provided for N number of times. They told me to take a screen shot of the BIOS setup. First of all I don’t understand how we can take a screen shot from BIOS. Now after a long argument for more then 10 days I got the news that ‘ Battery has ended on usability life’ and the same is not covered under warranty period. I don’t understand how the battery can end usability life even though it is in warranty. What I understand is the quality of the battery used is not up to the mark, and if this is not the case I should have been informed well in advance about the same which I was not. I am not able to use my laptop without Battery .

So, please take some action on the same and suggest me a solution for the same. Hope that I would get a response for this.

I got a call from dell +[protected] at 4.15 on 19th March 2009 from one of your senior managers and he told me that it is mentioned on the dell site that we do not provide any warranty for battery near to one year. Now I don’t get what is your definition for the word Near. I did not expect such open ended and most irresponsible answer from a person who is holding a post of Sr. Manager in your company. I had very high expectations from DELL and I hope I can maintain the same in future.

I am still in the same Stage and my Issue is not solved.

Your valued customer

Jaladhi Bhatt

As per the comments logged by all the sufferred customers this seems a very known and common problem that the Dell laptop batteris are fraudulent and the Comapany (DELL) is cheating on their customers. I am among the suffered one, the strange thing here is, exactly after onew year or warranty (for Laptop) the battery is going dead. it has happened with almost everyone.

Some tough action must be taken against it. If not directly suing DELL then at least a best weapon is Mouth Publicity, like earlier I was suggesting people to go for DELL but after this experience, I would strongly oppose and suggest for any other better option but not DELL if they are not listening.

And I know at least in India it works better than anything, lets bring DELL's market down.

Let them suffer the way they did to us.

Dell Inspiron 14R T540514IN8 — Lack of After Sales Services

This is with reference to my new laptop Dell Inspiron 14R T540514IN8 . I had made the purchase through cash from Indirapuram branch, confirmation on 8th June 2010, and it was delivered broken on 15th June 2010. But to my dismay the company caused a lot of inconvenience as the complain procedure is quite complex and I was informed that the defected laptop will be collected within two days. To add to the disgust, 3 days have passed and no action is taken on the company's part....This is really disappointing and is not expected out of a company like Dell.

DELL — DELL SUCKS. HELP.

I am a student in Singapore and I bought a Dell laptop on friend's recommendations and was attracted by the good prices and excellent service/support team.

My harddisk crashed randomly last month and I was told my hard disk would be replaced. I spent a few 100 dollars recovering data. Two weeks later, my NEW hard disk crashes again. I've lost all my data AGAIN and I'm extremely upset because I can't afford to recover it again. I am extremely mad and disappointed in Dell and it's complacent service support team.

On being asked what if this happens again, i was told Dell couldn't help me in any way!

500 dollars recovering data the first time - i could only afford to recover partially.

Data last the second time.

My son purchased inspiron N5010, from E zone, powai, MUMBAI. The web cam was not working when delivered after payment. But hid it. My son brought home and lodged complaint. Dell only replaced the web cam, by dismatling all parts. Why we should we pay for piece that is defetive when delivered. Replacement with brand new one is to be given. DELL is cheating public. Dell may contact me on [protected]@engineer.com so that I can give evidence of their quality failures.

Should we go to consumer court ?

I am waiting for response

NSG Prasad
MUMBAI

salesman of E zone hid the defect of webcam not working.

Please read above as amended

NSG Prasad

Outshiny — Laptop Service

Please call on this toll free number for any service issue[protected] Monday - Friday 9AM to 6PM Looking to Purchase HP laptop/Desktop or service contact me at +91-[protected] or [protected]@outshiny.com

Dell Laptop — overcharged

I am staying in gurgaon & purchased one dell inspiron 1545 laptop online with credit card payment. With reference to DELL website, we contacted their banglore sales person. He misleaded me that we can not purchase it from their gurgaon office saying that it is only customer care unit (to fulfill his targets).
To buy carrybag for the laptop, i visited DELL gurgaon and found out that purchase of a laptop was very much possible from gurgaon office and that too with a discount of 2-3% on the amount which we paid (INR 37799). Also there was free carrybag of worth Rs. 1200. So altogether i am in big loss with this purchase and would not recommend to any of my friends to go for this product. DELL's employees have maligned their reputation with these ingenuine practices.

Hi

We Are Doing Genuine Computer Service and Sales, Amc, Alc, Networking Computer Service at Your Doorstep. All Computer and Laptop service, Software and Hardware Installation, Virus Spyware Removal, Assembling and Upgrading, setting up Home and Office Networking.
Wirless, wifi, network sharing... Sales and By-back
Outshiny’s unique “Online Shopping On Spot Delivery” For All branded laptop and Desktop, Model help our Customers to Buy the best products at the best possible price in the market by easily sitting at home and Pay for the Product only after they see and satisfied once delivered to their door Step on the Same Day.
Call for quick service at Your Door-Step
Mob: [protected] Srikanth or [protected] Gowtham
E- mail: [protected]@outshiny.com or [protected]@outshiny.com

Regards and Thanks
Mr. Raju
Marketing & Promotions Dpt.
Outshiny Inc
Mb: [protected]
Mail Id: [protected]@outshiny.com

Dell inspiron 14 — DELL inspiron 14 model not compatible with windows XP as per DELL technical support

As per DELL technical support DELL inspiron 14 model not compatible with windows XP. So kindly provide the correct direction for the above discussion. Model was purchased in october 09 from Brain Tone, Mumbai.


Regards

call[protected] and have a talk with dell tech support.they will try for online diagnostics if after than issue not resolved ask them for replacment of the motherboard

visit dell support web site and send mail to them telling about problem and request them for replacement of the part

Dell inspiron 14 — price overcharged as mentioned on box Rs.36000

I have purchased dell inspiron 1464 black [protected]@2.13/4g/500/w7b model no.9L2L5BS. I Have been charged on bill no.pitm/10-11/0640 dated 10th May 2010 Rs. 38600. But Mrp mentioned incl.of all taxes 36000. How can a laptop be overcharged.
thanking u and waiting for ur response. my mob no. is [protected]

Please refrain from posting ads in the comments, find some other ways for the same
thanks.
Sajith

Adapter not working

my labtop charging adapter not working, Please change it immediately

defect in sound

music is louder than lyrics

mouse

i purchased a wireless mouse which is now not working.. its in the warranty of one year.. what should i do

OPTICAL MOUSE RIGHT BUTTON NOT WORKING

OPTICAL MOUSE S/N =[protected] IS IN WARRANTY PERIOD AND RIGHT BUTTON OF IT IS NOT WORKING

Do not buy Dell Laptops

All dell laptops are made of 3rd class Chinese components. Speaker of laptop is most bogus. My laptop's speaker not functioning within 15 days of purchase and they said no warranty for speaker. Please don't buy Dell laptops.

replacement of TFT monitor having Sr. No. CN-0657PN-64180-35T-2LHB

Dell make TFT monitor having Sr. No. CN-0657PN[protected]T-2LHB is having lining problem. It is requested to kindly replace the monitor which is under guarantee.

Dell Vostro 1014 — my web cam is not working

sir, my web cam is not working and it is in warranty period.i have bought it one week ago and is not working from 2-3 days.

Did u buy the system with pre installed operating system ?
And did you buy the computer directly from dell

FYI, the so called fake operating system was provided by the retailer who sold the computer to you .

Windows XP has gone obsolete, Micro soft does not sell it any more .

Dell might have sold the computer to the retailer without any operating system and said the retailer might have done this .

About going legal, you can complaint about the retailer, however Dell cannot be held liable as it did sell the computer to you directly .

nic — Laptop Packing found open at Blue Dart Bhopal

I ordered one dell laptop online which reaches the blue dart warehouse on Friday 05th June and and calling them instead of delivering at my home address they were asking me to come at there place and collect,
After reaching there I found that the packing was open and on matching the hardware details and serial nos with the invoice inside ,it completely differes.
I denied to accept the same.
This is really very shameful on there part and some strict action should be taken

DELL — not provide warranty

Hello,
I have DELL laptop “vostro 1510” which is provide by my college “ IMR Ghaziabad” in period of 2008.
After one year I extend my warranty with Rs. 8500/- approx. Dell also provide service well. On this date I have warranty but when I call to dell customer care then say I does not provide you warranty because your college not clear the amount of laptop. We are sorry.

My Question is this :-
- I am doing wrong to believe on DELL comp. Because no one in my college extent warranty I am unique pic.
- When I extand my warranty then there r no issue .
- I personally pay for warranty then why not DELL provide service.
- This issue is between two org. IMR or DELL then why I m suffer.

Laptop details :-
Model :- Vostro 1510
Service tag no:- 5CQG2BS
Replay pls

Its Gadgets and Laptops, Nal Stop, Pune also known as Sujata Computers

I have another story, where I reached Dell Service Center for my studio laptop screen switched off issue. They told that it will take at least 4 days to diagnose. They charged me Rs 720 for it.
They did not do anything in 4 days. When i called on 5th day about that they are asking the system password after 10 minutes. So, it was clear that they did not even started my laptop for 4 days and making me fool. After few minutes they called me and told that they want to format my system. without format, it is not possible to diagnose. I took my laptop to my home and taken the backup and again returned to Dell Service Center. next day, they are calling and telling, your laptop is ready, come and collect.
I asked about the problems they found, they are not telling anything. Just they formatted the system and nothing is done.
They are just fooling, they know only to replace the parts, they dont know how to diagnose.

Laptop — wrong laptop

I have bought dell inspiron laptop from a shop.I told him to give me inspiron 15r laptop.But he gave me inspiron 14r laptop.Now in cash memo what is written is not same with the given laptop.The laptop has several problem from the start.
PROBLEM

1.The adapter was not working with in 3 month.(When i told him they told me that
in adapter no warranty. It was replaced. but with in 1 month again its wire burnt).
2.web cam was not working from 4th month from the buying
( it replaced. and now working )
3.sometimes keys have to press forcefully.
4. over all my screen is not 39cm( i have told them to give to me)
THE MAIN THING IS THAT THEY HAVE CHEATED WITH ME.( IN MY BILLL INVOICE IT IS CLEARLY WRITTEN THAT IT IS 15R LAPTOP.
BUT THEY GAVE ME 14R LAPTOP)
I give the bill invoice of that laptop.please help me

I ordered the same machine (Dell XPS 16 - i7 version) with a guaranteed latest delivery date of May-24-2010. Upon not receiving the order, the sales manager who took the order says that he has he cannot control the manufacturing process or have a say on it. The whole tone of conversation changed after having received the payments- I suggest that you look at working with local dealers to make the payment to Dell only after the order is shipped. Dell Sales will not confirm your order or give you any response after you pay- the only document they sent is a quotation before payment.
As a matter of fact, they are still unable to provide a confirmed delivery date.
The losses due to the delay are much higher on my end and all that Dell says is that i should mail them as to why i need my order dispatched sooner - surprising as they have delayed the order. This after multiple emails sent from a mobile device.
I have also raised a complaint on the site Case ID: 2967357 - hopefully its not another number for them.
I expect to cancel my order if I do not receive the order is a couple of days.
I am loosing out on delivery dates of projects with very high net-worth.

Respected sir,
I Sarbraj singh has a dell laptop no 1545 and Tag no F83M4BS has given it to the company for repacement and the complaint no is 4249268

My laptop was not working and itsbeen 3 month swice i have made a complaint to replace the laptop which is in the warrenty period. its been one month that the company employee has taken my laptop to do do the need full which is under warrenty. even the toll free no is not responding I tried approximately 18 times.
they said you laptop will be replaced within one month and 3 month have passed.please give me the full detail and status of my laptop and take some straight action alse i will be forced to file a case in the consumer court.please do the needfull as soon as possible
your faithfully,
sarbraj singh
[protected]@yahoo.com
mob no -[protected]

On Thu, 17/3/11, Heera Jewellers <[protected]@yahoo.com> wrote:


From: Heera Jewellers <[protected]@yahoo.com>
Subject: Complaint for battery not received
To: "Dell" <[protected]@dellteam.com>
Date: Thursday, 17 March, 2011, 4:58 PM




Dear Sir,

The service tag no. is JNFL 1 BS





I have not got the battery of Inspiron 1525 ordered before two months. I deposited money in Vidur & Co. Hdfc bank A/c on 22 January 2011 and have not got the battery till date today.




I am attaching the bank receipt for the battery. The request number as per telephonic conversation is[protected].




Also you can see the undermentioned mails from Dell team.




Please send me battery for Dell Inspiron 1525 as soon as possible because without it I am not able to perform work on laptop.




Also please contact me on phone. My mobile number is +91- [protected]




I think you will definitely help me in sort out my problem.




Thank You

Prasoon Agrawal




Address -


Opp. Post Office

Loi Bazar

Vrindaban

Distt. Mathura

UP India

Pin Code- 281121




Mob: [protected]











Dear Customer

This is with regards to the request & the conversation you have had with our Technical Support.

Following are the charges as mentioned:
• Quote for 6 Cell Battery Part No. WK371/Y823G

The prices mentioned are inclusive of taxes and delivery Rs 4800/-

Important Instructions:

• Please reply to this mail with the Cheque / Demand Draft number • Please do not forget to mention the Reference Number quoted above at the back of the DD / Cheque before sending it to the below mentioned address.
• Validity of this quotation is for 10 business day.
• All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request.
• Dell can support hardware up to 5 years from date of manufacture/shipment.
• Batteries and other consumables are not covered under warranty.
• Payment Terms: 100% in advance. (Options below).
• Kindly provide the road permit form and other required documents for parts where ever required at the time of delivery.

Payment options :

1. For 'at par cheque’s and 'DD', please courier to, Courier the DD to

Attn: Chauhanji
VIDUR & CO. PVT. LTD.
307, BAJAJ HOUSE, 97, NEHRU PLACE,
NEW DELHI- 110019.


2. For Bank Transfers (EFT) :
Beneficiary Account Name : Vidur & Co Pvt. Ltd Account # : [protected]

Bank Name : HDFC BANK LTD
Address : 89, Hemkunt Chambers, Nehru Place G2 & 3 New Delhi-110019 MICR # :[protected] IFSC Code ( For RTGS) : HDFC0001374

3. Credit card option is available

For any queries with reference to this quotation, kindly reply to the following mail ids - [protected]@dell.com

Note: For Warranty quotation where tag has not been transferred please write an email to [protected]@dell.com to avail

Regards,

Vishal Bavkar.

Ph # [protected].





















Dear Customer,



As per the conversation with our technical support team. We are sending you this mail, If you need any help simply "reply" to this email. Please do not change the subject line. Changing the subject line will cause routing problems with the email back to Dell.

Please include the following information in the BODY of the email message:



1.Best time to reach you
2. Include your phone number
3. Include your case # CASE ID in the email message
4. Brief description of the current state of your issue





Regards,

Dell Team




--- On Sun, 16/1/11, India_Cons_TechSupp <[protected]@dell.com> wrote:


From: India_Cons_TechSupp <[protected]@dell.com>
Subject: Dell Part Quotation Reference Number #[protected]KMM13787431I23241L0KM)
To: [protected]@yahoo.com
Date: Sunday, 16 January, 2011, 1:52 PM


Dear Customer

This is with regards to the request & the conversation you have had with our Technical Support.

Following are the charges as mentioned:
• Quote for 6 Cell Battery Part No. WK371/Y823G

The prices mentioned are inclusive of taxes and delivery Rs 4800/-

Important Instructions:

• Please reply to this mail with the Cheque / Demand Draft number • Please do not forget to mention the Reference Number quoted above at the back of the DD / Cheque before sending it to the below mentioned address.
• Validity of this quotation is for 10 business day.
• All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request.
• Dell can support hardware up to 5 years from date of manufacture/shipment.
• Batteries and other consumables are not covered under warranty.
• Payment Terms: 100% in advance. (Options below).
• Kindly provide the road permit form and other required documents for parts where ever required at the time of delivery.

Payment options :

1. For 'at par cheque’s and 'DD', please courier to, Courier the DD to

Attn: Chauhanji
VIDUR & CO. PVT. LTD.
307, BAJAJ HOUSE, 97, NEHRU PLACE,
NEW DELHI- 110019.


2. For Bank Transfers (EFT) :
Beneficiary Account Name : Vidur & Co Pvt. Ltd Account # : [protected]

Bank Name : HDFC BANK LTD
Address : 89, Hemkunt Chambers, Nehru Place G2 & 3 New Delhi-110019 MICR # :[protected] IFSC Code ( For RTGS) : HDFC0001374

3. Credit card option is available

For any queries with reference to this quotation, kindly reply to the following mail ids - [protected]@dell.com

Note: For Warranty quotation where tag has not been transferred please write an email to [protected]@dell.com to avail

Regards,

Vishal Bavkar.

Ph # [protected].

Dear Sir,

I have deposited money amounting Rs. 4800 for Battery of Inspiron 1525 on 22 January 2011 in Vidur & Co. HDFC Bank account and have not got the battery till date today. I donot know why Dell is doing harrassment with its customers.

My Service Tag no. is JNFL1BS and I have e-mailed many times to Dell's representatives Mr. R Sinha, Mr. Harpreet but they are not helping me at all and not providing me proper response .

I have send my proper address many time with mobile number but I donot know why anyone not contacts me regarding my querry and the management of Dell is very careless and doesnot give any importance to its customers.

I have got two laptops of Dell and I think I have did a blunder having two laptops of Dell. I must have not purchased it.

You must know one thing that if you disappointment one customer then you loose business of 16 customers but you have plenty of customers so you donot care of them at all.


Thank you for maintaining such a good relation with its customers.

Prasoon Agrawal
Address Opp.Post Office
Loi Bazar
Vrindaban
Pin - 281121

Mob- [protected]
E-mail - [protected]@yahoo.com

I made payment on 21st may 2011 but still now (9th june 2011) i not get any vaild confirmation from dell and no proper response from sales dept. they practising well response before making payment

HI This is Mallesh here, Am the technical assistant for the BIIPL company, we purchased the Dell Latitude D830 laptop before 3 years, but some problem we formatted the system. now after installing the XP service pack 3 ( same which we had before) its installing but the product key is assigned for us with the Microsoft (Original) thats its not accepting. So what i need to do now. Please let me know the details.
I hope you are really reply with this mail. All are having trust in ur brand, but i have no of times i contacted the Dell support center and service center . no use. Please let me know what to do, and how?
Lap Info
Dell latitude D380
Product key is assigned for us is: MFPBG-T2J2D-B8HW7-PXXBT-W8CCG
Thanking You

Regards
Mallesh

mouse pad and number 2 not working

Bought laptop (inspairon 15) from usa April 2014.lost two month mouse pad and number 2 not working.iam live in kancheepuram, near by chennai .Dell warranty services center

sir
i orderd dell inspiron 15r with 512 graphic card with cost of 36500
but he deliverd with out graphic card
can send me what is the cost with out graphic card dell inspiran
plz forwrd to me totali i canfused