Dell India Complaints & Reviews

This is with reference to my new laptop Dell Inspiron 14R T540514IN8, purchased from Dell Exclusive store Indirapuram dated 8th June 2010 for Rs. 44,059.

TAX INVOICE NO.-0511902
SERVICE TAG NO.-38HZ5BS
ORDER NO.-0615874
CASH RECIEPT NO.-172

It was delivered on Tuesday, dated 15th June 2010 by the Blue Dart courier company (Delivery No. [protected]) at around 3pm. But to my dismay on opening the sealed carton I realized that a broken laptop was sent by the company. At the same moment I contacted Dell customer care at[protected] and the concerned person told me to click and send the pictures of the same. Then I mailed the pictures and a copy of proof of delivery on the very same day at 5:19pm on
[protected]@dell.com, [protected]@dell.com and foodds.ghaziabad.[protected]@gmail.com .

The whole incidence was narrated to Mr. Charanjit Head of Dell Exclusive store Indirapuram, he said that the matter has been bought under the notice of Mr. Pradeesh Sreedharan and confirmed that the broken laptop will be collected on the very next day i.e. Wednesday, dated 16th June 2010.

To add to the disgust, no action was taken on the company’s part. This is really disappointing and is not expected out of a company like Dell. Later on 17th June 2010 at 8pm I again spoke to Mr. Charanjit he said its company’s process and I cannot help you in anyway. After a long conversation, he asked me to call after 12 noon on 18th June 2010 to give Mr. Pradeesh Sreedharan’s contact number. As said by him on the very next day he gave me the number ([protected]) which was not answered by Mr. Pradeesh for about an hour. Then I again called Mr. Charanjit, he said that he will call Mr.Pradeesh and will also let us know the status. But no response came from his side till date.

After such a disappointing experience, I again contacted the Dell customer care on 18th june2010 at 5pm. After narrating the whole disgraceful incident to the concerned person, she transferred the call to Mr. Naveen to whom I again had to narrate the whole experience once again. The call was then transferred to Mr. Ravneek and then to Ms. Rati, whom after listening the whole incident told me that our case is with Ms. Veena and she does not have the permission to collect our damaged laptop. Then I asked Ms. Rati to connect my line to Ms. Veena to which she responded that her telephone line is busy and our broken laptop will be collected within a week.

From all this I have understood that the English proverb ‘Great Cry Little Wool’ fits in here and dealing with Dell is a hard nut to crack. As I have to be present at home at all the times because I don’t know when the concerned person would come to collect the damaged laptop and then again have to wait for at least 10 days for the new replaced laptop.

Now finally I had asked them to refund amount of Rs.44,059/- which would again take 10 days.Such harassment is given to us by the company

Dear Sir / Madam

As looked Dell company has international goodwill & product quality 3 day back I have purchased One Inspiron 1564 blue color Laptop ( Service Tag 1Y385BS ) from my regular IT support Dealer M/s Arihant Computer New Delhi.

My and your badlack from first day of purchase I facing one problem to its "Web cam not working". I contacted your technical support no [protected] , [protected] they had suggested to visit Dell service Center ( Lajpat Nagar Delhi ) for solution of the problem, for the same Yesterday I went to your Service center ( Lajpat Nagar ) , Your Engineer received my laptop for replacement of web Cam, I was very Shocked that my 3 day back purchased laptop will open for part replacement, its means this quality issue if within 3 days of purchase, it need part replacement, then what will happen in 1 year of warranty and after one year.................??????????????

I request to you as it is DOA case, and it got failed within 3 dyas so I m not interested in your product so pl refund my money, either provide me new unit as replacement.


Waiting for positive reply and Attached your " SDAR report "

Thanks & Regards
Manoj Gaur
[protected]

from,
Vinu V Nair
Vinu bhavanam
changankulagara
ochira (po)
kollam(dist)
[protected]@gmail.com
mob:-[protected]

i purchased a dell inspiron 3 months before but now its motherboard is complained.so i need immediate remedial actions from you.

I Kapil from mathura i had purchased dell vostro1014 on 28-9-09 from MOHINI COMPUTERS MATHURA.
but that shopekeeper gave me fake or pirated window xp, i was not aware about that dell provides window vista in dell vostro 1014, but when i was just surfing dell.com then i come to know about the reall situation how i fooled by that shopekeeper.
i really dnt knw how such big company befooled the costumers, they taking customers lightly.

firstly i m requesting this to company to solve my problem within 2 week. otherwise i will compaint this to consumer forum Or notice in court and demand for losses which my business suffer due to this fake window xp i was not able to work on it.
below detailed of that shopekeeper:-
MOHINI COMPUTERS 86-A GOVIND NAGAR, MATHURA-281003.
ph no.[protected], mobile no. [protected]

Hi,
I am Abhishek
I have purchased Dell Laptop Inspiron 14R Online. (33,000 RS)
order number : 0606691
According to Dell , they deliver in 7-10 days.
As Dell customer care, Even they can not do any thing ... Cause Order is placed and It depends on Manufacturing Factory located in Chennai.And even they don't know , why It's taking too long.
I want an immediate action on it...

Regards,
Abhishek

I ordered one dell laptop online which reaches the blue dart warehouse on Friday 05th June and and calling them instead of delivering at my home address they were asking me to come at there place and collect,
After reaching there I found that the packing was open and on matching the hardware details and serial nos with the invoice inside ,it completely differes.
I denied to accept the same.
I am not sure whose fault it is and whether Dell India or Blue Dart is responsible?

This is really very shameful on there part and some strict action should be taken to ensure these things don't happen in future,these instances lower down our country's image in the outer world.

Please anybody let me know wat best can be done in this situation as my money is already deducted.

Inspite of continous request to attend warrenty reoair dealer not providing service. yours kind intervention is requested.


Ujjal mukhopadhyay.
Asansol
[protected]
[protected]@rediffmail.com

I have Purchased a Dell Laptop Vostro 1520 from Dell Authorized Dealer ( Gadjets and Laptops, Nal Stop, Pune ) after suggestted by Dell Customer Care.

The Order was Dell 1520 + Carry Case(Belkin Bag).

After 7 month, while purchasing another system for my friend, I realized that the Carry Case (bag) given to me from Dealer was duplicate(local market bag) and not the Original Dell bag. I hade seen the same bag on the roadside with DELL logo, selling at 300Rs.

When I contacted back to the Dealer, he refused to give me new back, infact he was rude and shouted that it is original bag.

When Contacted to Dell, the response from Senior Supervisor was, "We cant do anything in this case".

Which means Dell cant take action against their dealers after knowing that they are selling duplicate bags and making customers fool.

I hate Dell, I am going to take action against Dell the Dealer and I will suggest all NOT TO BUY DELL.

DO NOT BUY ANY DELL LAPTOPS. Since you will not get support if there is any deceiving. DONT BUY ANYTHING FROM GADJETS AND LAPTOPS PUNE

Dear Sir/Madam,
I purchased one laptop from Dell Computers in Fen'2010. The system was faulty. So I applied for the replacement of that system. Dell replaced the system but delivered a different model with entirely different hardware and software. Since then I had been contacting Dell regularly, but they are not ready to listen.
Can you people help in any ways?

This complaint has been made after the unresponsiveness of the Dell towards the order placed on 12-May-2010 . On 12-May-2010 an order was placed for a Dell studio XPS16 configured with a 128 gb solid state hard drive . Their scheduled delivery date was set to 24-May-2010 which has been extended to 3-june-2010 without any prior notice . This has delayed my Google Summer of Code project which was supposed to be started on 24-may-2010 till the time I receive my laptop .

Dell customer care seems to have a very little knowledge who couldn't give a valid answer to the part that was causing this delay . A prior complaint was made to Dell with the CASE-ID 2948564 on May-24-2010 and till now haven't been contacted by any Dell representative while they were supposed to do so within one working day .

With this complaint I expect these people to compensate for the losses due to their delays with return of 10% of the total amount payed to the Dell .

My quotation number… IRIS3532479

The order was placed on 22nd April and was to be delivered on 2nd May .They failed to do so and the reason they gave was shortage of parts which is very lame. the new updated delivery date was 10th May .the change of delivery address notification was sent on 4th , however till then the laptop had not even been completely assembled. On 11th when inquired the new date given was 17th May and no reason was given for delay . Further the company failed to deliver on 17th and said they would take 3-4 more working days . then the information given was that the laptop has been dispatched and you will receive it on 24th May. On 24th when inquired at Blue Dart courier service they said the laptop has gone back to the company on their request .For further details when contacted Dell they had no reason and no information for the action or any information.


The sales agent assigned to this order was not available on her phone number provided, when contacted customer support, they used to transfer the call and request to talk to the sales agent. Sales Agent- Ambili Unnikrishnan, was not available and all emails were unanswered after 15th May, 2010.

I have purchased my DELL studio laptop direct from dell (service tag: C6HV3BS) on Aug'09. After purchase of my system, I have faced weird problem with my DVD-ROM. It’s got replaced three times, which I think is a manufacturing defect from DELL. Because all two DVD-ROMs can`t be faulty.

I have contacted customer care several times for same problem but I didn`t got any satisfactory answer, why my DVD-ROM is replaced for so many times. What is the real problem? Every time
They say that some serious decisions are going on regarding this problem. Our technicians are working to resolve this issue.

Currently my laptop is in under warranty when same out of warranty then what will i do.Pls suggest me asap & resolve problem permanently.Tray drive is better than Slot optical drive.

To
General Manager,
DELL INDIA PVT LTD.
Divyasree Greens,
Survey No.12/1,12/2A, 13/1A,
Challaghatta,Varthur Hobli,
Bangalore – 560071



From
Dr.Balakrishnan. K.V.
Scientific Officer,
Department of Chemistry,
University of Calicut,
Calicut University P.O.
Malappuram Dist.
Kerala State- 673635. INDIA. ( mobile No. [protected])



For the last 55days, I am struggling to get a workable DELL laptop after duely paid for it. Even to this date they did not give the laptop.

It was on 12th March, 2010, I have given an online order for a DELL laptop ( model No. S541214IN8 Inspiron (TM) 1464 for an amount of Rs. 36300/- on 12th March 2010, with the configuration, Processor Intel® Core™ i3-330M Processor (2.13Ghz, 4Threads, 3M cache), Memory 4GB (2 X 2 GB) 2 DIMM DDR3 1333Mhz, Hard Drive 500GB 7200RPM, Display 14.0 Widescreen HD WLED Glossy Display with True Life™ (1366x768), Operating System Genuine Windows® 7 Home Basic 64 bit (English), etc.. The response were with in minutes. Within 5 minutes, I got calls from DELL with details of remitting money through internet banking. When I said that I was remitting the money as DD, with minutes I got email letter with DD details. The next day, on 13th March, I had telephone call from DELL on not seeing my money, but on 12th March itself , I paid the price of the laptop through online banking through the account of my friend Krishna kumar. I sent DELL all its detail. At this time I was assured in the phone calls that I will get the laptop on the fifth day. On not seeing the laptop on the said date, I sent 4 email letters, but no reply for any letters. So many phone calls I made, no phone will be attended. Actually, I was seeing the bad side of faceless online business and the sheer irresponsibility that I never expected from reputed firm. At last on 13th day I got the laptop.

After charging for two days, it on 26th I opened the laptop. Actually, in the beginning itself, I noticed a display problem with the laptop. Lower part of the monitor had got a wavelike brown dispersed ling and the pictures in this region was not clear due to colored patches. Graphic configuration and display adjustments failed to correct this defect.

On the sixth day, ( by this date, actually I have not used this laptop even for 10 hours), when I was installing a commonly used chemistry software, the laptop abruptly stopped working. No display is seen. I have tried to reboot the system several times, then tried to system recovery options as mentioned in the booklet provided, but all were in vain. I sought the help of computer experts here, they said that there is hardware display problem with the laptop.

On the next day itself , I sent two express letters in the Chennai address seen in the invoice I received with the laptop. No response to the letters even after 10 days. After so many trial, on 12th April, I got in connection with Dell toll free number. On 13th through online instructions, Dell engineer confirmed that the laptop is a dead one and agreed to replace it with a new one. They sent immediately four letters to sign and send to the Bangalore Dell India office. On the next day itself , I sent the letters, (Pick-up Declaration.doc, Bill of entry doc 1.doc, Authorization Letter doc 1.doc, form 16 kerala.pdf) by speed post.

On 19th April , there was a call from Dell saying that within that week somebody will come from DELL to take away dead laptop. On 30th April, i.e. after 15 days, one man came from Calicut Dell office and took away the laptop. On 3rd May 2010, through telephonic conversation made me to know that the original configuration I actually ordered is now not available and conveyed the message that I will be given Hard Drive of 320GB 7200RPM in addition video card of 1GB. Though this is not the configuration I ordered, I am doomed to compromise with your suggestion. Now in your new quotation it is seen that Hard Drive 500GB with 5400RPM is that which is going to be given. I have seen that 500GB with 7200RPM is getting with drawn from your website, it itself shows it has got some problems. Because of your misleading advertisement, I have lost valuable 54 days by this date alone.

Here the laptop companies and shopowners are asking for two days or a maximum of three days to provide a new laptop or computer. There were similar cases default system with other companies like Sony, on the third day, their company men reached with a new system to replace the default one. Here I am waiting for the last 55 days for a computer after duely paid for it as they said. Trechery of this company still continues. I don't know how many months more I have to wait for this DELL laptop for which I have paid duely before 55 days.

[protected] Forwarded message[protected]
From: <[protected]@dell.com>
Date: Tue, Apr 13, 2010 at 10:51 PM
Subject: Documents for system replacement - 6LT65BS
To: Raveendran.[protected]@gmail.com
Cc: dr.balakrishnan.[protected]@gmail.com

Dear Bala Krishnan,

Thank You for Choosing Dell.
This is with reference to the telephonic conversation we had today.

Service Tag: 6LT65BS

As discussed, please find the documents attached which are required
for system replacement. Request you to sign, scan the documents & send
the soft copies to me by replying to this mail.

Please retain all additional accessories.
• For portables, return only the laptop with adapter & battery
• For desktop, return as per instructions given by the Dell agent.

Once the required documents are sent to us, the collection team would
contact you regarding the pick-up of the system. Subsequent to this,
the new system would be delivered.

The estimated time to process takes 15 - 20 working days from the day
we receive the documents from you.

Note: please send the scan copy of photo id proof and hard copy of
Authorization letter and Form 16 to the below mentioned address:

DELL INDIA PVT LTD.
Divyasree Greens,
Survey No.12/1,12/2A, 13/1A,
Challaghatta,Varthur Hobli,
Bangalore – 560071

Kind Attention: Dakshayini
Should you have any further clarifications, please feel free to mail me.
Regards,
Dakshayini
System Exchange Team
Dell-India

For Technical assistance & queries, please contact Dell Consumer
Hardware Warranty Support @[protected]/[protected].
An easy & efficient way to contact a Dell representative for all your needs.
To download system drivers, visit
http://supportapj.dell.com/support/downloads/index.aspx

This is Vasumathi from India. I would like to take your advice before filing this case in consumer court.

I purchased a DELL Laptop when I was in US in July-2005 and I purchased international warranty in India in Sep-2009,I had to service my laptop when I traveled to London,Uk.

I faced so many issues with UK technical support team in terms of servicing my laptop.

At the end, UK technical support agreed to compensate the issues by repaying the original cost of the laptop. UK tech support told me to get in touch with US tech support as I purchased the laptop in US.

But, US tech support refused to pay the same. I have communicated the same back to UK Tech support and India warranty support.

Currently, DELL India warranty team agrees to replace my laptop with a new one but not ready to repay the original cost of the laptop. But I want the original cost of the laptop as agreed by UK tech support.

I have mail proof for all the communication I had with UK and India tech support and warranty support team.

Is it advisable to file this case in consumer court? Please advice me

Hello, I am Ramprasad Dhakad I have purchase Dell Laptop and I have the problem in my laptop that it's lip and the lan port are too loose. Actually this problem is from the beginnig from the time of purchase on about 23rd June 2009 but I don't have time to talk to customer care of dell to tell them about the problem and not having the proper contact number to call them because their is no any service center. and now I'm having the number and complain about the problem but they directly denied that they will not giving the solution just because of I've not call them earlier about the problem, but my service period means the waranty period is of 1 year which is supposed to exit on 22 June 2010. so they should provide me the service. they are saying that this problem is created by the using the laptop but I told them that definetly when I'll use the laptop then only I will be aware about the problem and the lip is not looses just becouse o[censored]sing the laptop only for the 300 days. then how could I asure that the laptop will remain safe after 2-3 year it will completly damaged according to them.

please please sir kindly help me whatever way it would be possible because I couldn't do anything against of them just because they are not in the city means no service center in Indore.
sir plz help me as soon as possible

Name Ramprasad Dhakad
Add: 113-114 vardhaman apartment flat no.102 geeta nagar main road Indore
contact no : [protected]

Dear sir,
i purchased studio-15 laptop in july2009, and u would be surprised to hear that its mother board got crashed in a month . Although the part was replaced at ur service center, delhi,but after facing a lot of problems.

i am so disappointed to know that one year is not yet completed & i am still facing many problems everyday

its DVD writer is NOT working now. And also its mouse stops working at times, sumtimes its blootooth device stops working.. i.e one or the other problem

Its really sad & disappointing to know that such a reputed company like DELL is not standing true on its name. My faith on the company is totally shattered.

So many problems in less than a year.
Do u think all this will increase a customer ‘s satisfaction. Definitely NOT !!

I am a student & i can’t effort to buy its accessories or a new laptop

Its my request to the company to provide me the extended warranty free of cost as a compensation or at least replace the defective laptop with a new one (but in that case too whats the guarantee that the new one wud not b defective)..

I arranged money bcz i was planning to extend its warranty but now that my faith has been lost
i am regretting that why i purchased DELL and cursing the person who suggested me the name of DELL.

If this compensation is not possible for the company , then kindly send ur executive and i will give him this defective laptop as a GIFT to the company. I hope this would make u happier.
Bcz may b customer’s Dissatisfaction is ur foremost aim.

Sorry for my harsh words
but i am really very disappointed and dissatisfied with the company “Dell”.
Hoping for a satisfying reply soon.
Regards
Nidhi Gupta
[protected]

I have recently purchased a dell laptop. I was told that the Antivirus software i got (McAfee) is for 15 months duration. But now, after one month of purchase, it shows that my limited trial period for antivirus software is finished and i have only few days left for the use of the software. Please help me out....

Also this laptop has got the battery issue....the battery empties so rapidly that it takes only an hour to be totally empty.

sir, recently i made the payment for buying a laptop of dell by depositing the required sum of money at a citibank in the name of dell india pvt ltd.i have done the required formalities for placing the order as suggested by a dell sales person.on his advice i had sent him the scan copy of the deposit slip as proof of my payment.but still now i have not got an order number and no reply has been forwarded from dell to me.my quotation number provided by dell is IRIS3488964.

whoever it may concern

(dell india)

I purchased a dell inspiron 1525 from a certified retailer R.J Computers, G-7 bajaj house, 97. nehru place New Delhi india. on the 19th of february 2009. with an onsite warranty of 18 months.

i came across a problem with my wifi minicard in the january 2010 and reffered to the dell customer support to take over it. but i was refused support on the website quoting that my warranty is over.

i corrected the problems with the drivers myself and forgot about the warranty issue.

not i came across a new problem in march 2010 with the ac adapter, which is quite ok in appearance as far as i know and is a genuine one that came with the dell laptop. but whenever i connect it, the laptop displays charger cannot be determined.

whereas i called dell customer helpline, i was said that my warranty has ended and i insisted on a word with the support technicians. my laptop on the time of my purchase was registered on my uncles name Mr. Niyaz Ah kawa, 9/300 satyadeep apartments east of kailash, new delhi.

now the support technician denied help, and beated around the bushes asking me my contact numbers, and all. and finally said that the laptop is not registered with the name i said it was. and disconnected the line.

i am working as a freelance journalist and the problem of my laptop not being functional has cost me.

i have came to know that the ac adapter fault is a worldwide manufacturing flaw by continous research and surveys conducted online. and that the dell has not done anything in the previous 4 years to solve the issue apart from frying the customers to buy a new $100 ac adapter which experiences the same fault in a month or too.

i hereby tend to ask the reasons for the following:

if i purchase a laptop in february 2009 and have a 18 months warranty (the purchase invoice i have with me) how come the warranty expire in november 2009?

if there was a technical flaw in the adapter, why wasnt it taken care of before taking it out to the market.

why was i denied support in account of a fake reason that the laptop was registered to some other name

and

i insist for a compensation to each and every customer experiencing the same problem in exchange to the laptop (which are in thousands) in a cash amount equal to the value of laptop at the time of purchase.

and or rupees 1000 per day to me, unless i am provided technical support and my adapter and motherboard is replaced.

in the event of non-compliance, i would be instigated to raise the issue in the international media.

yours faithfully

I purchased Dell Inspiron 545S on 5th December 2009 in Chennai. On 10th March 2010 afternoon, it stopped working. I complained to Dell on 10th. On 13th Marhc, service engineer (from TVS, on contract with Dell) replaced with refurbished motherboard. On 14th it did not start and same problem diagnosed over phone with Dell. Since 14th March was Sunday, I complained on 15th March. The service engineer came with parts on 20th. The part was not working at the same time only !!! The part was defective !!!. I was informed that new parts will to come from Singapore and will be replaced by 26th. I received follow up call from Dell on 24th, 25th, 26th, 27th, 30th. I talked to Sibi, Smith, Hamid (Manager), Ravi. I have not received any follow up call after that. I called[protected] and talked to Chris. He said some body will call me but, nobody called. I have sent email as well.

I want to inform to Dell international. Let me know if any body has email id.

It has been over a month and no progress.
I have no idea what to do.
Nikhil