Dell India Complaints & Reviews

i have purchased a laptop having service tag 8sgw5bs. after 6 days, it has created problem ac adaptor & battery. After 3 days dell send faulty adaptor & after 14 days may complaint solved by replacing adaptor
& battery by engineer. after some days, there is problem in bios and i complaint on 3rd august,2010 and engineer attend my complaint on 13th august,2010 after replacing motherboard, the engineer told me that the hard drive also faulty. I remarks his call log that i want a new laptop so that there nothing in this laptop because almost all main parts has been changed by dell. But the dell wants to replace hard drive, i denied to do so & again I demaned a new laptop. I insist the dell official to intimate me on my email id. After call attend they contact 3 or 4 days after. i log two compalint, one on 30.06.2010 and rectified on 14.06.2010. Second logged on 03/08/2010 and still pending on 19/08/2010.

i think that the dell inspiron n5010 is a faulty laptop and it creates many issues.

Dear Sir / Madam,

My name is Mayuresh and i want to lodge a complaint against DELL India pvt ltd which is a computer Manufacturing company which manufactures Dekstops,Laptops. I have taken vostro 1015 laptop and they were suppose to send an enggineer and motherboard as laptop is not working. BUt they are not giving me the status of the same and i have mailed and contacted several times.

I request you to please take a following action if possible as they are not providing proper service, no parts and no engineer for service, i used to think that being a professional and biggest giant in computers they would give proper service, but unfortunately they are worst in all the scenarios.

Thanks and Regards,

Mayuresh,

Order for DELL laptop was booked on[protected] which was to be delivered within 7 - 10 working days. However, it was delivered on[protected] without BLUETOOTH headset.
The reason for delay given by the sales executive on follow up after a week of date of booking was non availability of bluetooth headset. Despite long delay of almost 23 - 24 days, bluetooth headset was not delivered. Same should have been communicated during order booking money should not have been collected for the BLUETOOTH headset. We would have procured some other brand of laptop instead of DELL.

Further, just one day before delivery of the laptop, an email was sent by DELL to avail of any one of the following options.

1) Receipt of Headset by end of September
OR
2) Receipt of Bluetooth mouse in lieu of headset upon receipt of your confirmation.
OR
3) Upgrade of your existing NBD warranty support to Complete cover

By email and call from customer care, we have expressed our wish for giving us all three options or refund of the amount. However, since then DELL executives have not bothered to reply despite our several reminders.

Now after lot of emails to DELL customer care and phone calls to sales executive of DELL, Pune, we are approaching you for compensation. Kindly help us.

I have called Dell many a times and the customer care did not respond to
us.....I am fed up of dell customer care.....I am receiving a bluescreen error on my
Dell Inspiron 15R laptop and its going to be about 1 month and tried whatever dell told
me to do but i receive the same error again and again and the error code is
0x0000000A. Still the same problem comes.......

I am fed up with Dell as their service is hopeless......

My Case No 3805239.

My Mobile No.[protected]

sir , i comlain my laptop at 16 june 2010 lcd ,adapter volume problem & some other problem but i didn't get any service till now,.i ask toll free nomber they ask me first time u get service within seven days but after seven day not reply me then i again call him they tell me not part avaible in india & ask whait for me 19 july.in this intervel call many time but any helper did not get me any satisfie answer.after 19 july i call then they tell me u get ur service next seven days but i have not get it. then call toll free number([protected]) but any helper did not get me satsfie answer that when i get my servie.now before one week call toll free they ask i send your part and give me a nomber([protected]) ask him about your parts bit tish nomber did not recive my call ,few time recive they say let's me chek& say i will call you after some time but any call i didn't get.
sir what can i do...........plssssssss help me........!!!

I placed an order for a laptop with Dell . Order number for the laptop is[protected].It was to be delivered at my address
on Last thursday. But, in the meanwhile my address changed . So , consignee at my old address refused to accept the order.
Now, I made a request in Dell to update my address but they said it can not be changed now. I said in that case give me an authorization to collect the order myself.I talked with Rathi K (from Customer Care) but , she has not taken any action to update my address or send a communication to bluedart
people that I will collect the order from blue dart myself.RAthi Said that she has sent the Blue Dart people mail but Blue dart people
has refused to do so.

I have been following up with your customer care from past 7 days. But , There has been no action taken.

---Pooja ([protected])

i am from India.
have ordered for inspiron lap top on 22 of last month and i
have paid all the amount on the very next day.
my Order number is[protected].
now its 12 of
augest.till now the item is not delivered and no body in the dell are telling the
exact date.
in between this i got a problem with pin code change.actually i
have forwaded the correct pin code to dell,but it was the fault
arrived from dell side that resulted in the entry of wrong pin code in
the delivary and shipping adress.
regarding this i contacted Dell customer care on 27 of july it was told
that the problem will be solved within 3 days.
now when i am calling the costomer care,everybody are telling that the
request for pin code change is still processing..it is very strange
that it takes more than 2 weeks just to do change in the pin code.even
some of Dell were telling that it is being delayed because some
software and upgradation issues are there in dell.

even then i know that Dell is having the ability to overcome the
problem within a short time.but there no body are condidering my
problem there.every body are just telling that "i can understand your
problem"but no body are working any thing on this.


i have forwaded the same complaint to many of the dell
officials in india but i have not recievd any solution till date from any of them.

now i have forwaded the complaint to some of the adress that i found in the dell website.i am waitiig for their response.

I had purchased a Dell computer in 2006 only to realize that it was a BIG mistake. Since then I have never been happy with the product. I have used a lot of Dell machines and have never found its quality comparable to other makes. The computer overheated and burned my motherboard. Dell without checking what was wrong asked me to replace the mother board. Since I could not buy a motherboard from any other vendor I was stuck. I paid Rs. 16000 to replace the motherboard and renew the warranty.

Three months later Dell's service center refuses to acknowledge that the warranty is renewed and does not respond to my emails. They have ignored my repeated requests to escalate the matter.

The service tag number is H31W4BS. The complaint no is 7803406. The complaint is that the laptop switches off randomly. The fan associated with the laptop does not seem to run when the laptop switches off due to overheating. I have complained umpteenth number of times and even though with the help of the customer care have downloaded new bios and run almost all their diagnostic support, unable to rectify the problem. Told those guys to visit our home but they dont bother....Can anyone help me out of this..I never expected such behavior from DELL...I will never, ever recommend a DELL to my relatives again.......

hi,

this is bhoopendra. i have purchased dell inspiron 1440 laptop. i got the big battery problem within warrenty. battery is getting discharged within 10 min , and some popup is coming "consider replacing your battery". regarding this i called and had email conversation with dell customer service but their technical support is giving lot of excuses and are not ready to replace the battery. even they are offering to buy a new battery. after making every attempt this is the last platform i am seeking help from. plz help me in this case.
i am giving all the details of my laptop and battery:



service tag: FWBR3BS
express service code: [protected]
reference no.: 08284
model no: PP42L
order no.: [protected]
date of purchsing: 19/8/09
dealer email.id: [protected]@gmail.com


serial no. : KR-0K456N[protected]CCA-A00

capicity: 48wh/10.8v
type: K450N
ITE ACCESSORY : E302660
DP/N : 6K456N




please look in to this matter asap.

Sir , i call at dell customer care 3-4 days(near about to 28 july 2010) before about my battery problem under the warranty period but from dell customer i have got negative response that is they inform me that the laptop warranty period is expire.But i have a slip of purchasing on which date of purchaing is 6-AUG-2009. After that dell customer not reply me .
Again, I call dell customer care but they not respond me.
My emil id is : naunihal.[protected]@gmail.com
Contact number: [protected]
Service tag no of my laptop: 85KP3BS

Please service me as poosible as you help. The problems in my laptop are as below

1: Battery charging problem
2:A small spot on the screen
3:There is an electric problem in all the USB ports and all the screws of laptop body.

I have booked a notebook STUDIO 15 . paid Rs.. 60725 on 17/07/2010. after fighting with Ms. Deepa sales manager and Mr.Kiran salesman till 20th Jlu they issued 5 orders on the same day

till today I was unable to get the delivery date. Now the new problem is they the customer service is confirms that they have not received the payment yet. I do not know the sales team is doing misusing the amount. we are yet to understand.

add to problem the sale team refuse to even to attend the call. the movement they that the caller, they simple disconnect the call. Again you have to go through the
toll free no .

All I can see is that they are unfit to business in India.

the Dell is cheat 420 company.

that is why they are not able to get the dealer network.

All you can see that from last 12 days they issued only 130 sales orders.
on all India basis

To-day Ms. Deepa sales manager spoke to me and confirm the delivery date as 4th August2010. If this is not going to happen, I will fill a compliant in the consumer court and teach them a lesson.

I will wait and see till 4th August..

I purchased a DELL MINI1210 LAPTOP FROM DELL on the 18th of March, 2010. The Laptop started developing problems with its Hard Disk and Display and was inspected and repaired by DELL engineers twice. On the third occasion which is on 18th June, the Display failed and the engineer said that this model is no longer in production and cannot be repaired. So he will have my laptop picked up and replaced. My laptop was picked up from me on the 1st of July and I was promised a replacement by 10th July.

Now when I have tried tracking my replacement no one at DELL takes the responsibility of providing me with an answer. The customer care numbers[protected] and[protected], keep bouncing calls from one extension to the other. The Head of the replacement dept is on training since the last 14 days and is not available for help or comment.

I have not managed to loose both my money Rs.18, 500/- and my laptop. There is no one at DELL who is answerable for this theft.

I bought my laptop dell inspiron 1464 ,1 month ago from bhubaneswar on 9th june 2010.
now its showing dat the battery has to be replaced .so wat to do abt dat .i hav called call centres but dint get any response.as there is no dell service centre in bhubaneswar so kindly inform me how to get my battery replaced.And plz do reply fast as i ve no time left.

I purchased a Dell Inspiron 1300 Laptop on 13/7/2006 with a service tag number 3ZB6L1S. There have been many problems in my system from the day I purchased it but Dell always gave me a good response till my system was covered with warranty.

On March 2010, the AC adapter of my laptop got damaged and I decided to purchase a new AC adapter from dell. On the next day I called dell customer support and told them that I want to purchase a new AC adapter for my laptop; the customer care representative said they don’t have it in stock and that they need to import it from Malaysia. Executive also told me that the import will take around 4 to 6 weeks and asked me if I am willing to wait for the import. On saying that I am ready to wait, he collected my email id and then said he will be sending me an email in next 24 hours through which I will be able to purchase the AC Adapter.

Opposite to the expectation, I did not receive any mail. After waiting for 2 days, I again called the customer support and again explained my problem and told that I want to purchase a new AC Adapter. But the same whole thing was repeated again and never got a reply from dell.

I sent an email to [protected]@dell.com (I used this id earlier to buy dell parts) but did not receive any reply from this also.

After waiting for 1 week again, I called customer care and he again told me that I have to wait for around 2 months for purchasing it. After telling him that it is not logical to wait for a computer part for 2 months, he told me that I could get my laptop’s warranty extended for which an overall cost of around Rs. 8000 needs to be paid and then they can give me a new charger from so called “Warranty Stock”. It seemed very illogical to me and I contacted the dell service center in Ernakulum Kerala. But they said they can not do anything as my laptop is not covered under warranty.

I have called dell customer support for almost 25 times in 45 days. But I did not receive a responsible answer from them. When the last time I called the customer support representative he clearly told me that I have to wait for another 45 days for the import. It has been around 45 days I am struggling for purchasing the new AC Adapter but dell’s response does not seem to solve my problem. I am really disappointed by the irresponsible behavior of dell.

I have one more Dell laptop and for that also the same thing happened. Mouse pad of the second laptop got damaged and on asking for repair, I was asked to extend the warranty (roughly around Rs. 8000) and then only my laptop could be repaired.

From my experiences with Dell, I have observed that every-time I ask for repair, Dell asks me to extend my warranty which so far has turned 4-5 time costlier than the repair cost. Its really unethical (and illegal) to ask the customer to extend for warranty every time there is a repair required and I think it doesn't make sense for me to get my warranty extended (Rs. 8000) for a charger which will roughly cost me around Rs. 2000
Only after sending a Legal Notice to Dell's head office in Bangalore they have agreed to take the order but even after 2 months of taking the order the part is not shipped. I don't know what to do with these fat skinned animals. Kindly help

dear sir,
i had purchase dell vostro 1510 (configuration-intel core 2 duo processor 2.0 Gh,3Gb ddr2 ram,320 Gb hard disk drive,dvd-RW,15'' lcd displa,web camera,256MB graphic card,wi-fi,bluetooth,9 cell battery,with full cover warranty,nylon carry case and adapter) on 3-oct-2009 from: pp electronic&sergical aids
B 27/70,Anupam apartment,Durgakund road varanasi 221010.
dealer makes price for above material-48500/-(with 4% vat) ,but sir i think that dealer cheated me
i[censored] interested in my problem then contact [protected]@gmail.com,mob-[protected]
from-anurag narayan chaubey

Hi,

I had booked a laptop with Dell India Pvt ltd & they charged the amount of Rs 51827/on to my credit card and the aproval No is 811069.

Inspite of repated follow ups they have not at delivered the laptop and everytime they are giving new excuses.Now the money has also been debited from my credit card account and they are calling me back and asking me for several details like my credit card no expiry date etc.

they are just harasing me without delivering the product to my address and they does not even have the courtousy to exp[lain me why they are taking so much time.

Dear sir,
Myself Ram Janam is working as a research scholar in the department of microbiology,institute of medical sciences,BHU,Varanasi,
I have been purchaged a laptop from varanasi (MSM Computers) before three months the name of laptop is given above.
I would like to inform you that the speakers are not working well
so, kindly take a suitable action as soon as possible

thank you
Ram Janam
Department of microbiology,IMS,BHU,Varanasi
Mob.No.[protected]

i purchased dellvostro 1040 laptop f. it worked fine for 6month .
but now giving heating problem it automatically shuts after 1 1/2 use.

Dear Sir / Madam,
I have purchased one desktop PC on 23 July 2010 of your brand Dell from Kings Electronics, Nerul, Navi Mumbai INDIA.My keyboard is not functioning since 15 days. My work is held up.

I have reported this to the dealer (Kings Electonics)and they have given me your customer care numbaer to lodge a complaint.

I lodged the complaint but no action from your side. You kept mum for more than 48 hours. Then I get forced to call you again.

Your customer care procedure is not friendly. First of all you try to frustrate your customer to keep on hold and more over followed by instruction to press this or that number many times.

Another your customer care starts bombarding all technical question which as a user I am not suppose to know.

If you are giving warranty why you are not sending your people for remedy else just tourture your customer to not to ask for warranty what you have promised at time of purchase.

You think once you have sold and got your money your responsibility ends.

This attitude will not yield you reapeted customer. And, one customer can make lot of difference to your business, please mind it. This is a business truth.

S. S. Ranjan