Dell India Complaints & Reviews

I had purchased a Dell computer in 2006 only to realize that it was a BIG mistake. Since then I have never been happy with the product. I have used a lot of Dell machines and have never found its quality comparable to other makes. The computer overheated and burned my motherboard. Dell without checking what was wrong asked me to replace the mother board. Since I could not buy a motherboard from any other vendor I was stuck. I paid Rs. 16000 to replace the motherboard and renew the warranty.

Three months later Dell's service center refuses to acknowledge that the warranty is renewed and does not respond to my emails. They have ignored my repeated requests to escalate the matter.

The service tag number is H31W4BS. The complaint no is 7803406. The complaint is that the laptop switches off randomly. The fan associated with the laptop does not seem to run when the laptop switches off due to overheating. I have complained umpteenth number of times and even though with the help of the customer care have downloaded new bios and run almost all their diagnostic support, unable to rectify the problem. Told those guys to visit our home but they dont bother....Can anyone help me out of this..I never expected such behavior from DELL...I will never, ever recommend a DELL to my relatives again.......

hi,

this is bhoopendra. i have purchased dell inspiron 1440 laptop. i got the big battery problem within warrenty. battery is getting discharged within 10 min , and some popup is coming "consider replacing your battery". regarding this i called and had email conversation with dell customer service but their technical support is giving lot of excuses and are not ready to replace the battery. even they are offering to buy a new battery. after making every attempt this is the last platform i am seeking help from. plz help me in this case.
i am giving all the details of my laptop and battery:



service tag: FWBR3BS
express service code: [protected]
reference no.: 08284
model no: PP42L
order no.: [protected]
date of purchsing: 19/8/09
dealer email.id: [protected]@gmail.com


serial no. : KR-0K456N[protected]CCA-A00

capicity: 48wh/10.8v
type: K450N
ITE ACCESSORY : E302660
DP/N : 6K456N




please look in to this matter asap.

Sir , i call at dell customer care 3-4 days(near about to 28 july 2010) before about my battery problem under the warranty period but from dell customer i have got negative response that is they inform me that the laptop warranty period is expire.But i have a slip of purchasing on which date of purchaing is 6-AUG-2009. After that dell customer not reply me .
Again, I call dell customer care but they not respond me.
My emil id is : naunihal.[protected]@gmail.com
Contact number: [protected]
Service tag no of my laptop: 85KP3BS

Please service me as poosible as you help. The problems in my laptop are as below

1: Battery charging problem
2:A small spot on the screen
3:There is an electric problem in all the USB ports and all the screws of laptop body.

I have booked a notebook STUDIO 15 . paid Rs.. 60725 on 17/07/2010. after fighting with Ms. Deepa sales manager and Mr.Kiran salesman till 20th Jlu they issued 5 orders on the same day

till today I was unable to get the delivery date. Now the new problem is they the customer service is confirms that they have not received the payment yet. I do not know the sales team is doing misusing the amount. we are yet to understand.

add to problem the sale team refuse to even to attend the call. the movement they that the caller, they simple disconnect the call. Again you have to go through the
toll free no .

All I can see is that they are unfit to business in India.

the Dell is cheat 420 company.

that is why they are not able to get the dealer network.

All you can see that from last 12 days they issued only 130 sales orders.
on all India basis

To-day Ms. Deepa sales manager spoke to me and confirm the delivery date as 4th August2010. If this is not going to happen, I will fill a compliant in the consumer court and teach them a lesson.

I will wait and see till 4th August..

I purchased a DELL MINI1210 LAPTOP FROM DELL on the 18th of March, 2010. The Laptop started developing problems with its Hard Disk and Display and was inspected and repaired by DELL engineers twice. On the third occasion which is on 18th June, the Display failed and the engineer said that this model is no longer in production and cannot be repaired. So he will have my laptop picked up and replaced. My laptop was picked up from me on the 1st of July and I was promised a replacement by 10th July.

Now when I have tried tracking my replacement no one at DELL takes the responsibility of providing me with an answer. The customer care numbers[protected] and[protected], keep bouncing calls from one extension to the other. The Head of the replacement dept is on training since the last 14 days and is not available for help or comment.

I have not managed to loose both my money Rs.18, 500/- and my laptop. There is no one at DELL who is answerable for this theft.

I bought my laptop dell inspiron 1464 ,1 month ago from bhubaneswar on 9th june 2010.
now its showing dat the battery has to be replaced .so wat to do abt dat .i hav called call centres but dint get any response.as there is no dell service centre in bhubaneswar so kindly inform me how to get my battery replaced.And plz do reply fast as i ve no time left.

I purchased a Dell Inspiron 1300 Laptop on 13/7/2006 with a service tag number 3ZB6L1S. There have been many problems in my system from the day I purchased it but Dell always gave me a good response till my system was covered with warranty.

On March 2010, the AC adapter of my laptop got damaged and I decided to purchase a new AC adapter from dell. On the next day I called dell customer support and told them that I want to purchase a new AC adapter for my laptop; the customer care representative said they don’t have it in stock and that they need to import it from Malaysia. Executive also told me that the import will take around 4 to 6 weeks and asked me if I am willing to wait for the import. On saying that I am ready to wait, he collected my email id and then said he will be sending me an email in next 24 hours through which I will be able to purchase the AC Adapter.

Opposite to the expectation, I did not receive any mail. After waiting for 2 days, I again called the customer support and again explained my problem and told that I want to purchase a new AC Adapter. But the same whole thing was repeated again and never got a reply from dell.

I sent an email to [protected]@dell.com (I used this id earlier to buy dell parts) but did not receive any reply from this also.

After waiting for 1 week again, I called customer care and he again told me that I have to wait for around 2 months for purchasing it. After telling him that it is not logical to wait for a computer part for 2 months, he told me that I could get my laptop’s warranty extended for which an overall cost of around Rs. 8000 needs to be paid and then they can give me a new charger from so called “Warranty Stock”. It seemed very illogical to me and I contacted the dell service center in Ernakulum Kerala. But they said they can not do anything as my laptop is not covered under warranty.

I have called dell customer support for almost 25 times in 45 days. But I did not receive a responsible answer from them. When the last time I called the customer support representative he clearly told me that I have to wait for another 45 days for the import. It has been around 45 days I am struggling for purchasing the new AC Adapter but dell’s response does not seem to solve my problem. I am really disappointed by the irresponsible behavior of dell.

I have one more Dell laptop and for that also the same thing happened. Mouse pad of the second laptop got damaged and on asking for repair, I was asked to extend the warranty (roughly around Rs. 8000) and then only my laptop could be repaired.

From my experiences with Dell, I have observed that every-time I ask for repair, Dell asks me to extend my warranty which so far has turned 4-5 time costlier than the repair cost. Its really unethical (and illegal) to ask the customer to extend for warranty every time there is a repair required and I think it doesn't make sense for me to get my warranty extended (Rs. 8000) for a charger which will roughly cost me around Rs. 2000
Only after sending a Legal Notice to Dell's head office in Bangalore they have agreed to take the order but even after 2 months of taking the order the part is not shipped. I don't know what to do with these fat skinned animals. Kindly help

dear sir,
i had purchase dell vostro 1510 (configuration-intel core 2 duo processor 2.0 Gh,3Gb ddr2 ram,320 Gb hard disk drive,dvd-RW,15'' lcd displa,web camera,256MB graphic card,wi-fi,bluetooth,9 cell battery,with full cover warranty,nylon carry case and adapter) on 3-oct-2009 from: pp electronic&sergical aids
B 27/70,Anupam apartment,Durgakund road varanasi 221010.
dealer makes price for above material-48500/-(with 4% vat) ,but sir i think that dealer cheated me
i[censored] interested in my problem then contact [protected]@gmail.com,mob-[protected]
from-anurag narayan chaubey

Hi,

I had booked a laptop with Dell India Pvt ltd & they charged the amount of Rs 51827/on to my credit card and the aproval No is 811069.

Inspite of repated follow ups they have not at delivered the laptop and everytime they are giving new excuses.Now the money has also been debited from my credit card account and they are calling me back and asking me for several details like my credit card no expiry date etc.

they are just harasing me without delivering the product to my address and they does not even have the courtousy to exp[lain me why they are taking so much time.

Dear sir,
Myself Ram Janam is working as a research scholar in the department of microbiology,institute of medical sciences,BHU,Varanasi,
I have been purchaged a laptop from varanasi (MSM Computers) before three months the name of laptop is given above.
I would like to inform you that the speakers are not working well
so, kindly take a suitable action as soon as possible

thank you
Ram Janam
Department of microbiology,IMS,BHU,Varanasi
Mob.No.[protected]

i purchased dellvostro 1040 laptop f. it worked fine for 6month .
but now giving heating problem it automatically shuts after 1 1/2 use.

Dear Sir / Madam,
I have purchased one desktop PC on 23 July 2010 of your brand Dell from Kings Electronics, Nerul, Navi Mumbai INDIA.My keyboard is not functioning since 15 days. My work is held up.

I have reported this to the dealer (Kings Electonics)and they have given me your customer care numbaer to lodge a complaint.

I lodged the complaint but no action from your side. You kept mum for more than 48 hours. Then I get forced to call you again.

Your customer care procedure is not friendly. First of all you try to frustrate your customer to keep on hold and more over followed by instruction to press this or that number many times.

Another your customer care starts bombarding all technical question which as a user I am not suppose to know.

If you are giving warranty why you are not sending your people for remedy else just tourture your customer to not to ask for warranty what you have promised at time of purchase.

You think once you have sold and got your money your responsibility ends.

This attitude will not yield you reapeted customer. And, one customer can make lot of difference to your business, please mind it. This is a business truth.

S. S. Ranjan

very very bad servies on DELL customer care....
i have to request to send me WIN7 cd`s...b`coz my window was crash....i was request on 22nd june...but still not deliver cd`s to me......when i talk to dell customer care they say......cd`s has been deliver but not my address..it has been deliverd on NASIK address.....what a stupid servies.....

My service tag no = 9XSY5BS
customer name = Jeet singh (laptop purches on 12th june 2010)
Address = 267A/6 chirag delhi, new delhi - 110017
Phone no = [protected] ,[protected]
Email = [protected]@gmail.com
Label no( which give me to dell customer care) = [protected]

when i call 22nd june i was talk to ROHIT from gurgoan and he give me complate no[protected].
when no respone from DELL..
i again call 2nd july...this time SAGAR from mumbai and they mail me with customer case care[protected]

but still i have no cd`s....
i kindly request to plz plz deliver cd`s as soon as possible...plz i need it....

THANX

hello sir,
my dell vostro 1510 ( service tag B23N3BS ) battery backup is too low ,
it's warranty period , please change my battery..
aakash babu
I.T.I. Road , Risal Singh Nagar ALIGARH
U.P. INDIA 202001
mob. no. [protected]
email add: [protected]@gmail.com

SIR

I BUYED A DELL VOSTRO 1014 LAPTOP FROM ARYANEEL COMPUTER SYSTEM,NAGPUR BUT AFTER PURCHASE ONE OF ITS HARWARE STOPPED WORKING.I AM A STUDENT STUDING IN JODHPUR SO I CAN'T GO TO NAGPUR.THE DELL RESOURCE CD WHICH COME ALONG WITH DOES NOT CONTAIN DRIVERS OF THE LAPTOP.

THE HARDWARE WHICH STOPPED WORKING IS INTEL (R) ICH9M/M-E 2 PORT SERIAL ATA STORAGE CONTROLLER. IT IS SHOWING ERROR CODE 10 THAT HARDWARE COULD NOT START
I TRIED TO CONTACT DELL COMPANY.BUT NO REPONSE FROM THEM.

MY SERVICE TAG IS 9M5Z7K1

I WANT ITS DELL EXPERT SHOULD COME TO MY HOUSE FOR ITS REPAIRING

MY ADDRESS IS
QTR NO 637/4 AJMERI LINES ARMY AREA JODHPUR

THANK U

I had a bad experience with Sales rep mr. Jatin Ahuja Inside Sales Account Manager Dell India Pvt. Ltd. Gurgaon, India. He is very Rude and mannerless . He turned me fully down for buying Dell Laptop . His communication skills was not upto the mark . I never expected such a kind of service from Dell . If anybody from Dell is listening then i request you to take proper action against such sales people so that the reputation of dell should not come down .

SUB: Grievance
Dear Sir,
I am Sandhya Kurupath, owning a Dell Inspiron 1545 since Jan 2010. I am presently working in Bhutan. My laptop started giving complaints one month after purchase. After contacting the outlet from where I purchased it, I was told to carry in my laptop. Now I came down all the way from Bhutan to Bangalore to get it serviced. I approached the Dell service centre in Koramangala, Bangalore on 08 July ’10. They assured me that the hard drive will be replaced and I will get it back by Tuesday, 13 July ’10. As per their assurance, I had to postpone my travel back to Bhutan and extend my stay. Later, on 09 July 2010, they gave me a call to say that they are not sure of rectifying the problem by Tuesday and it may prolong further. I had explained my time constraint, which they had readily accepted and given me the date. This negligence on the part of service engineers while assuring me is costing me TIME and MONEY. I had even spoken to the online technical support team regarding the same. They too didn’t respond well. I am quite unhappy with the service given by the Dell support team in Bangalore. The staffs are not consumer friendly.
Atlast, an engineer Mr. Amith, asked me not to be frustrated and get back to Bhutan and they will direct a technician to my location in Bhutan. How is it possible, when they can’t help me when I walked into the service centre in Bangalore. It’s quite disgusting. The money and time I have spent is worth purchasing a brand new laptop. The saddest part is that I couldn’t use my laptop for more than a month. Anticipating your kind gesture,

i purchased a Dell Laptop 1440 with the following details

Date of Purchase : 12/09/2009
Merchant Name : CREATIVE COMPUTERS & PERIPHERALS
Place of Purchase : SECTOR- 20, CHANDIGARH
Amount paid : Rs. 41,540.00
invoice no. : 471

i purchased my laptop as stated above but they had installed pirated windows in it due to which it keeps on crashing every week or two. i have requested them for genuine windows as they had promised me at the time of purchase but they deny it. i am being harassed by their behavior and expect an action taken against them from your side.
Thanking you.

Shruti Nain
+91-[protected]

As per the comments logged by all the sufferred customers this seems a very known and common problem that the Dell laptop batteris are fraudulent and the Comapany (DELL) is cheating on their customers. I am among the suffered one, the strange thing here is, exactly after onew year or warranty (for Laptop) the battery is going dead. it has happened with almost everyone.

Some tough action must be taken against it. If not directly suing DELL then at least a best weapon is Mouth Publicity, like earlier I was suggesting people to go for DELL but after this experience, I would strongly oppose and suggest for any other better option but not DELL if they are not listening.

And I know at least in India it works better than anything, lets bring DELL's market down.

Let them suffer the way they did to us.

Mahesh H