Dell India Complaints & Reviews

i had bought dell inspiron laptop around 1 month ago.for a small problem regarding laptop i had cald customer care no.and had a talk with a guy cald parag gogia.the issue was resolved and since then i never put any complaint or contacted dell.but now after one month this person called me up and told me to check my email as it is regarding some upgradation.he told me to follow the link in mail and whatever he said.i did so,only to realise that now he had a remote access to my pc as he could open any folder and could see my wallpaper without me clicking anything!! and may be he was able to view me also as the pop up said"ur screen is being viewed"!! his desk no. is[protected].after that he disconnected the phone as well as the session but i am still not sure whethr my pc is safe or not.

Transferred Rs.367.20/- towards the reservation of the ticket from banglaore to dharwad voide follwing transaction . CCA[protected]IG19297791 TRANSFER TO [protected] AVENUES INDIA PRIVATE LTD.

Please give the ticket ( ticket no ) or refund the amount back.

Regards
Sudheer
[protected]

Hi,

I had purchased a DELL Studio 15 in February 2009. Within the first 2-3 months i started facing issues with the Laptop. SInce then i have practically changed every part of the laptop except the body. The customer service has been even more APPALLING. People on the phone give call back promises but it never happens. So many parts and so early. Once i spoke to some Supervisor and he said that after all its a machine its bound to have issues and i was like is that a joke or are you serious. A Professional from DELL talking to me like this made me realise how serious they are with a customer.

It's an absolute CRAP of a service that DELL India provides. Incorrect information is the prime factor.
Everyone tells me something else.

The machine given to me is no different. Faulty parts, reoccurence of replacing things and so on..
I just regret being a DELL customer to be very honest.
All i wish is a response and to be treated like a customer and not like a joke.

There is a Narinder singh (who told in locality) that he is employee
of Dell, Mohali.
who lived at 1481/Phase 3B2 Mohali. till (Feb/March) month end

He shifted above residence and did not pay Rs 400/- to the maid who
worked for him.
Maid(Savitri) is trying to get in touch with him by visiting Dell. She
has already spent huge money/effort on this. But failed to reach him.
Kindly ask security to help Savitri/ her husband when she visits Dell,
Mohali security/Reception next time.

Narinder singh also has not bothered to pay electricity/water bill of owner.

If you could trace this person, you will be great help to the poor
maid. This is a huge money for her.

To Harass a poor woman maid is not good.

I had heard a lot about the Laptop of the your Company. So I decided to purchase the Laptop of your Company. But I feel I made the most wrong decision of my life.

I booked the model no. S541251N8-Dell Inspiron (TM) 1564 Laptop from M/s. Vidhur & Co. Pvt. Ltd. vide R. No. 284 dt.[protected] dt.[protected]. I was informed that the Laptop would be delivered to me within 10 working days. Further I was informed that delivery of the Laptop would be done by a Company Official & the visiting official would do the installation and demo. The delivery, installation and demo would be done in front of me.

But the actual story is totally different. The Laptop has been delivered to me on[protected] by courier in my absence (After full 19 days). I am trying to call the Customer Care Service No. [protected] since last 5 days without any result. So I decided to call M/s. Vidhur & Co. Pvt. Ltd. who washed their hands stating that they cannot do anything more. They were the booking agent of your Company It is highly regretful to state that none of the promises made to me have been fulfilled. In this situation I am forced to write this complaint.

In case if my complaint is not looked into. I will be forced to take appropriate legal action against the Company.

Mansi
Delhi

to begin with let me introduce myself. i am a retired doctor from the Indian army, who placed an order for a laptop for my son who is doing engineering at Birla Institute of Technology. the details are as follows :-
order no - 0481748 dated 04 Jan 2010
customer No - 973855
reference No IN[protected]
Item - Dell(TM) Studio 14 laptop (S5410241N8)

despite repeated enquiries & telephone calls the said instrument was not supplied. Subsequently on 18 Feb 2010 i was informed that as the said model could not be supplied & they are changing the order to Order No 0518777.

now they have changed the order number to 0542134 and then somebody contacted me from dell and said they would deliver it by the 21st or latest by 22nd of March. it is already the 23rd of march
as you will observe it is over 2 months since i paid for a laptop & there is still no sign of it.
i can't fathom how a company who claim to be leaders in computer hardware can be so irresponsible & cause such hardship to your customers.

Hi,
The LCD screen on my DELL studio 15 broke and i purchased a new one over the phone , Rs 10,500 for the screen and Rs1364 for an on site technician. This happened on the 26th of January. The person from DELL who took my order promised me the part in 5 working days and also added worst case would be 7-10 working days. After a month i received a LCD screen and 5 days later a technician came home only to tell me the part sent was not the right one( inspiron 15).
I have called up the Dell customer care more than 30 times over the last 2 months and they have not responded to my plea of a cash back too. Technical they have stolen my money!
After around a month and a half one Mr Dinesh called me and told me he would solve my problem, and its been 2 weeks since i have heard from him now.

Over all i advice anyone buying a DELL Laptop to please rethink the decision.

Sir/madam
I Am from Hyderabad(AndhraPradesh) Purchased a Dell Laptop from a Dell Outlet In Secenderabad The Shope person charged More price that the Actual Price & the features what is said are also not up to the mark
The price & model links are belo mentioned For the actuall Price But due to competation in market another vendors were ready to deliver me the same pice at 38000/- and some are ready fro 37000/- including what he gave me right now for 39500/- the vendor is telling all stories.how should i get back my extra amount I have Bill for 39500/-
plzzz suggest my right to take action aganist the vendor.
the below links shows the Price tag
http://www.clickindia.com/detail.php?id=3899099
http://www.priceindia.in/laptop/dell-inspiron-1464-price/

Thanks In Advance.
[protected]@yahoo.com

This is to bring to your notice that I ( Bhartendu Mihir) had paid for Dell Inspiron 1564 Laptop; System tag: F1Q15BS; Express Service Code: [protected]; Quotation number IRSO3340983 on date 23 Feb, 2010 and I got it delivered at Chennai, India on March 1st 2010.
I would like to mention it that I have bought the Dell Inspiron Laptop for my sister residing at Chennai, India; while I am working at Jamnagar, Gujarat and I had done my payment through credit card.
I would like to write the events date wise as it will make things much more clear to understand.

1st March, 2010
The laptop was delivered.

6th March, 2010
Laptop was given to Dell Chennai service centre (in consultation with Dell Technical Support Team) as it was found that the system is not able to detect the DVD drive.

9th March, 2010
When the call was made to Chennai Dell Service centre to know the status, it was a shock to know that the along with the optical drive, the mother board need to be replaced too.
Well, if we need to change the motherboard of a 5 day old laptop, it speaks volume about the quality of Dell laptops, isn’t it? Anyway, after the motherboard and optical drive of a laptop is being changed within the very first week, not much is left inside of a laptop supposed to be brand new. So I requested the sales person Mr. Manish Satija, (from whom I had purchased the laptop) to kindly consider my request for the change of laptop as it is a new one and it hadn’t been a week even. Well, the request fell on deaf ears as he washed his hands off by saying it’s now Dell support team’s responsibility to look after the affairs. Hasn’t it been of much more mature nature had he taken the support staff in conference and resolved the issue then and there. Anyways, then I checked the mail which he sent me while sending me the Quotation for the laptop and I observed that the name of his supervisor had been missing form bottom of the mail, unlike other dell sales person.

10th March, 2010
Called Dell customer care to register complain that the Chennai service centre team is saying they can’t repair the laptop before 8th march, which is much more than the minimum days for service that Dell promises.
But no matter how much I insisted they did not write the complain saying that since three days are not over, they can’t write it. Though I reasoned that your very own service centre is saying they can’t fix it by today, so until they do something it won’t be repaired within three days as Dell promises. (That’s what they told me. It takes Maximum three days to fix any issue)

11th March, 2010
I called Dell customer care to inform of my problems and register complain now as three days were over. (I must appreciate Dell support staffs attitude of letting mistakes happen and then writing complain instead of preventing it at the first instance).
Anyways, the agony doesn’t end here, I had to call more than 5 times to register complain. As the person whoever was picking up the phone used to transfer my call to another department and then after holding for many minutes the call would get disconnected. Well, I would definitely make a suggestion that it would be a nice gesture and of much help to customer if the support staff rings the customer back if there call is dropped while transferring, as they always first take all required identification data, before listening to the problem and realising that it’s not related to them.
So after learning the names of half of dell support team finally my complain was registered, case no. 2922905. It was informed later by the Chennai service centre team that the laptop could be collected on 12th march, 2010.

12th March, 2010
When my sister and my brother went to collect the laptop, it was found that the pre-installed MS Office, Mcafee and the Adobe reader that came preinstalled were missing. And upon asking the service centre person he replied that it couldn’t be installed. The service centre person then called someone on phone but no matter what he did, he was unable to install them. And he told my sister to take it without getting these software installed. So, I instructed my sister to leave the laptop in service centre itself.

15th March, 2010
As the dell customer support team is closed on Saturdays and Sundays, I couldn’t register complain earlier, and by know you can very well imagine the irritation, anger and agony a customer must have gone through.
So on Monday I registered my complain yet again and have requested them to please replace my laptop. Sorry I am not having the complain number right now, but it can be checked in my name, Bhartendu Mihir, isn’t it?

At last I request you to please resolve the matter and please replace the laptop with a new one, because the motherboard and optical drives have been already replaced and even then it’s not working properly and is still lying in Dell’s service centre since 6th March, 2010.

Complaint Directed for the attention of Regional PF Office Bangalore-

My Name is Samrat Goud Pasham and I had applied for my PF withdrawal through Dell International Services Limited at the Regional PF office in Bangalore for account number KN/BN/24960/22913.

The request for withdrawal has gone well over the prescribed 6 month SLA and furthermore the online application for checking status http://www.epfindia.com/indiaepf/loginnew.aspx does not even register a work order and says that my request for withdrawal has not been received?

Please expedite this job and do the needful and do feel free to get in touch with me if you need any further assistance from my end

Sincerely
Samrat Goud Pasham
[protected]

Hi,

I had purchased a Dell Inspiron 1545 laptop in the month of May last year. The service tag no is 6K2C3BS. The booking was done by a dell representative, Namita Srivastava in Croma, Pune and I had opted for payment by Citibank credit card in 12 installments. While booking, Namita told me that the installment would be at 0% interest. Later when I received my credit card bill, I came to know that I was being charged interest for the laptop. I contacted Citibank and they said that there was no such agreement with Dell. I tried contacting Citibank through e-mails but did not receive any satisfactory reply. Most of the times, they did not bother to reply also. They did not even give me proper service and they also did not reply to my e-mails regarding after sales service.

I tried innumerable times to reach them but all my efforts were in vain. I have wasted a lot of money and energy on them to get the issue resolved but nothing happened. I demand an apology and compensation from them and if they do not give me proper reply, I would be forced to approach the consumer court.

Regards,
Manjari

I have purcased dell 1545 inspiron Laptop on 24/10/2009.It came with preinstalled Windows 7.

But I did not get the genuine Windows 7 CD.On asking it from the retailer shop(Vijay Sales,Mumbai) from where I bought the Laptop ,the retailer is not ready to accept that he has not given me the CD's.Tell me what should I do?
They have also not mentioned about the CD in invoice.

Then I contacted the Dell people.There my call keeps on transferring from one end to other like a pendulum.ie from sales dept to Technical one.And each and every time I have to give them my service tag number of my laptop and explain them the whole story.

I have contacted Dell people earlier also in February.But no result.I have wasted my momentus time in such mediocre activities.

It's very frustrating and pathetic.
Tell me what should I do?

From
N.Sakthivel, Scientist – C, Mobile No.[protected]
Research Extension Center, Central Silk Board, Rajapalayam Road,
Inam Karisal Kulam (Post), SRIVILLIPUTTUR, Tamil Nadu – 626 125.

To
Dell India Pvt. Ltd,
M-4, SIPCOT Industrial Park,
Sunguvarchatram (Post), Sriperumbudur Taluk,
Kanchipuram (Dist.), Tamil Nadu – 602016.
Sir,
Sub: Replacement of ‘ESC’ key cap of my laptop (Service Tag No. 5ZKC4BS) INSPIRON 1545 - regarding
Ref: My telephonic discussions with your technical officials through the toll free No.[protected] on 11.02.10 & 24.02.10.

With reference to the subject cited above, I am to state that I have purchased DELL INSPIRON, 1545 Lap top , service tag no. 5ZKC4BS (online) through Vaamana Computers, 4/5A Meyyanur Bye Pass Road, Salem-636 009 vide your tax invoice number 00348792, dated 11.11.2009. While operating the key board the ‘ESC’ key cap is detached. I found that the tiny plastic lock in one side under the cap was broken. There is no any physical damage in the lap top and in the key board. The ‘ESC’ key is also functioning nicely but the key cap only detached while normal operation. It may be only due to manufacturing defect in the very minute plastic material.

I have contacted your service staff through Vaamana Computers, Salem on 11th February 2010 by the toll free number [protected], explained the fact and requested to replace the key cap. They told that this issue comes under physical damage and advised me to go for change of whole key board by paying the cost of the board or to pay around Rs. 6,000/- for comprehensive warranty to replace the board at company’s risk. They further informed that the company is not manufacturing any spare parts and there is no provision to replace one key cap. I have again contacted your office on 24/02/2010 and heard same reply.

Sir, the matter will be easily materialized if one key cap is replaced. But advising to replace entire key board at customer’s risk instead of replacing one key cap with meager expense and insisting to pay huge amount to have comprehensive warranty for this minor issue is troublesome and highly painful and I am in mental agony to have my very new Dell lap top without a key cap and due to the irresponsible replies from your customer care wing. Hence, I request you to take necessary action in this regard and arrange to replace the detached key cap or if necessary the entire key board of my lap top under normal warranty, at earliest.
Thanking You
Yours Faithfully

(N.Sakthivel)

PLEASE FIND ENCLOSED THE EMAILS THAT I'VE SEND TO DELL CUSTOMER CARE UNTILL NOW APART FROM REGULARLY CALLING THEM ON CUSTOMER CARE NUMBERS.
PRODUCT TAG NO. IS 5X8N4BS AND
MY CASE NO. IS 2766237 REGISTERED WITH DELL CUSTOMER CARE.

PRODUCT RECEIVED ON 4/1/10 AND SERVICE PENDING EVER SINCE WITH NO UPDATE.

EMAIL CORRESPONDANCE TILL DATE...
Since i've been waiting for quite an indefinite period now, may i have the contact detail, specially the phone number of your senior official at dell whom i'd urgently need to ask as to whats the matter for this unrequited delay???
is consumer forum the answer to my problems???? you say....

--- On Tue, 9/2/10, [protected]@Dell.com <[protected]@Dell.com> wrote:

From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@yahoo.com
Date: Tuesday, 9 February, 2010, 5:47 PM

Hi,

I am yet to get an update on this. So give us two more days. I called to update you but my call was not answered

Regards,
Malavan

From: siddharth singh [mailto:[protected]@yahoo.com]
Sent: Monday, February 08, 2010 5:12 PM
To: Swathanthr, Malavan S
Subject: Fw: RE: Re: Mail From Dell. about the speaker sound.


To add on to the list of my agony with the system...i have to confiirm that ever since the mother board got changed, many a times when i hibernate my system and turn off the power, on turning on the UPS next time, the system starts to boot without me powering the sy
--- On Sun, 31/1/10, siddharth singh <[protected]@yahoo.com> wrote:

From: siddharth singh <[protected]@yahoo.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@Dell.com
Date: Sunday, 31 January, 2010, 1:58 PM

One more thing,
ever since the motherboard and nvidia card were changed...everytime the system boots n shuts down, the cpu fan varooms and produces a loud sound which use to never happen before with the previous mb and card. Although, once the system has fully booted, this loud cpu fan sound goes off. Why is that? Can i stop it somehow?
Please make it convenient to talk with me at ur working hours on my mobile. no. [protected].
Regards,
Siddharth.

--- On Sat, 30/1/10, siddharth singh <[protected]@yahoo.com> wrote:

From: siddharth singh <[protected]@yahoo.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@Dell.com
Date: Saturday, 30 January, 2010, 6:04 PM

Hi Malavan,
The service engineer Mr. Rajneesh Verma has just left 15 min. back after replacing the motherboard and nvidia card and it malfunctioned again with the same warning note as before. This problem is killing me and i'm worried if theres a real solution to it.
Please reply back ASAP as to what can be done if at all something is possible.
The service engineer also said that this cld be the possibility when we use system for long time but why so if still this is the cause and secondly its hardly 15 minutes my system is on n its happening again.
Also one of my friends suggests to replace nvidia card with ATI. He says his computer was cured of similar defect after changing the graphic card to ATI from nvidia. if that can be arranged, pls look into it as i want my system running smooth asap. Very first month of my purchase and i'm not getting satisfied atall.
Regards,
Siddharth.

--- On Mon, 25/1/10, [protected]@Dell.com<[protected]@Dell.com> wrote:

From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@yahoo.com
Date: Monday, 25 January, 2010, 3:06 PM

Hi Siddharth,

I have arranged a service engg for the speaker problem and the Video Problem. The service engineer will come there in couple of days and fix the issue. If there is any problem let me know.

Regards,
Malavan


From: siddharth singh [mailto:[protected]@yahoo.com]
Sent: Thursday, January 21, 2010 6:27 PM
To: Swathanthr, Malavan S
Subject: Fw: Re: Mail From Dell. about the speaker sound.

The buzzing sound completely disappears from the system the moment i disconnect them from the cpu. i connected the speakers to my ipod and even mobile with a perfect performance and no unwanted sounds. its the cpu to which when the speakers are connected they produce this undesirable sound.
Also, inform me about the sleep button thing.
Pls reply asap.

--- On Tue, 19/1/10, siddharth singh<[protected]@yahoo.com> wrote:

From: siddharth singh <[protected]@yahoo.com>
Subject: Re: Mail From Dell. i forgot asking one more thing.
To: [protected]@Dell.com
Date: Tuesday, 19 January, 2010, 12:22 AM

In the power control options thru the control panel, there are options of hibernating and sleeping the system thru the power and sleep buttons respectively. I'm unable to find a sleep button on my system. Where is that?
And also, when the speakers are turned on with a reasonably medium to high volume, there is a constant hissing sound coming out of 'em. Is that normal?

I extended the warranty on the Dell laptop computer in August 2009. The money has been collected by dell and till date Dell system does not show extension of warranty. Contacting Dell to fix the laptop has become a nightmare as the technical website does not work. The telephone contact details also do not work and this is the most frustrating experience. Dell after sales service is extremely poor.They do not even give a email id wherein one can log and send a complaint. Can anyone help on this subject.

I have Purchased a Dell laptop of XPS 1530 model. In the begining it worked properly... After the expiration of the warranty period the laptop battery has been gone and its not working... it shows there is no battery found eventhough there is a battery... if i contact the customer care means they are simply telling that your warranty period has been expired and so you have to buy a new battery only... When i asked the price of the new battery they told its 6000... see how they are trying to cheat the peoples... I just want to ask only one question that are you people manufacturing the products that'll be working properly during the warranty period only?????? Is this good for a reputed company?????? Waste... I am not the one and only person who is having this problem but one of my friend also having the same problem in his battery... He also have the same model of laptop which am having...

I have purchase a dell desktop from Swetech Computer Consultancy, Civil Lines, Allahabad on 22/10/2009 with this assurance that they will give me original vista with desktop. But when I bring the desktop at home it shows that activate your window, I make a complaint to shop keeper he suggested me contact Dell customer care center and Dell customer care center said that this model no BC944BS is supplied in free DOS state. Now I want to state that shop keeper has taken a cost on account of original vista software but he did not provided yet. I have already make two times complaint with shopkeeper.

Dear Sir/Madam,

I had purchased a laptop of your company from Meerut (Fortech Computer Systems Pvt, Ltd, 81/1 Nehru Place, Opp Jagat Cinema, Begum Bridge, Meerut) on 06 Feb 2010. The detail of the same is given below :-

Laptop Dell C2d
DELL LAPTOP 1014
JX0R8K1

After 4-5 days some problem occurred in the system, basically the windows was opening and since then the system gets re-boot frequently, and giving some error. Subsequently, I had contacted to your customer care centre (complaint ID –[protected] and they sent some instructions through e-mail, for my application itself rather than sending an engineer to see the problem. It proves that how your company helps the customer by teaching him about troubleshooting, who is already anxious as he spent thousand of rupee and got such a bad service. Nevertheless, I had followed the instruction whatever they had sent me, but the problem could not be sorted out. When I went to the dealer he said leave it here only we will send it to the company and they will get it repaired.

I am facing a lot of problem due to non functioning of my laptop. I decided to purchase laptop of Dell because I heard that the technical support service of your company is very good, but after see such response I am loosing my credibility on your company.

At last I would request you to kindly get my laptop repaired at the earliest otherwise I will be compelled to go to the consumer forum.


Thank you



Regards




Vijay Kumar
H.No 173 Gali No – 12
Sainik Nagar Kassimpur
Meerut Cantt – 250001
Mobile No - [protected] 24 Feb 2010

hi i am purchasing dell studio 1555 my service tag no is 7ZGF3BS i have 34mm ExpressCard slot but i did not collect this express card when i taked i want this card please give me the details and i have another problem when i am typing my left side scorll is going another way i dont know what happens in my system please rectify me my mobile no [protected] and [protected] please call me

Regd Speed Post


Fax - [protected]
[protected]
To
Dell India Pvt. Ltd.
Divyashree Greens, Ground Floor, # 12/1, 12/1A,13/1A,Challaghatta Village, Varthur Hobli, Airport Inner Ring Road, Bangalore – 560 071. Karnataka. INDIA
Dear Sir,
Reg: Complaint for breach of Terms & conditions in respect of purchase of
STUDIO 14 (E-VALUE S540807IN8) Laptop from your Company

Worst service by your Customer care and Technical Support

Customer ID - IRIS 2752847
Ref: Service Tag - GYNX3BS
Case number: 2746389

I purchased STUDIO 14 from your company vide your Invoice No. 00303246 dated 08.09.2009 against my order no. 0386311. As per the terms and conditions, the above product is under warranty for 1 year from the date of receipt of laptop i.e. up to September, 2010. The operating system provided by you was Windows Vista Home Premium (64-bit) and as per the eligibility terms, I was eligible for free upgradation to Windows 7 (64-bit) Home Premium operating system.

I submitted my order no DELLW7U[protected] dated[protected] for supply of free upgradation product - Windows 7 Home Premium 64-bit. In response to my order, I received two DVDs containing the following products from M/s Mentor Media Ltd., with which you tied up for supplying o[censored]pgradation version of Windows 7.

(1) Dell Windows 7 Upgrade Assistant DVD 64 BIT
(2) Operating System Windows 7 Upgrade Option

While upgrading Windows 7, the system asked for removal of Dell Support Centre software, but when I tried for removing the above software, it displayed the message “error in accessing DSC20.MSI”.

I contacted Customer Care many times on Toll Free Numbers – [protected], [protected], but, your technical support center suggested different solutions at different times which did not rectify the problem. At last, on 4th January, 2010, I received a call from Mr Nakul Daga (Phone No. [protected]) from your Gurgaon Centre, who advised me to load Windows 7 afresh from DVD supplied by Dell. I loaded Windows 7 Home Premium with DVD supplied by you, but the system asked for Product Key. Mr Nakul Daga advised me to enter Product Key mentioned on back side of DVD cover. Since, the Product Key was not legible, Mr Daga sent me one e-mail, which is containing more than 10 product keys. One of the Product Keys worked and Windows 7 was loaded. Later on, the system started displaying the message to activate Product Key with Microsoft. Whenever, I clicked on activation of Product Key, the response message was that the “ Product Key is invalid”. On 11.01.2010, I contacted Mr Mohd Ashram Khan of your Customer Care and technical support Deptt, and narrated the full facts, he assured me to get the problem rectified through some engineer on 11.01.2010 itself. The same day, I received call from Mr Prashant Joshi (Ph No. [protected]) from your Gurgaon Centre, who assured me to send one new DVD for Windows 7 and informed me that with reinstallation of Windows 7 with new DVD, the problem would be rectified. I waited till 14.01.2010, but no DVD was received. Then I contacted, once again, Customer Service / Technical Support on 15.01.2010 at 10:13am.. In response to my complaint, I received a call on 15.01.2010 at 12:40 pm, from Mr Srinivas from your phone no. [protected], he assured me to call back to me on 16.01.2010 between 11:00 am to 1:00 pm and problem will be rectified. Same day, I received one more call from Mr Vishal from phone no +5044 at 4:09 pm, I explained him about my conversation with Mr Srinivas. Mr Vishal assured me full cooperation and rectification of the above problem on 16.01.2010. I was very much sorry to note that no call was received from anyone from your company on 16.01.2010. Then, I made a call once again on 19.01.2010 to Customer Service, who connected my phone to Mr Satyender of your Gurgaon Centre. Mr Satyender told me that since Windows 7 is third party software, Dell cannot do anything in this regard.

Even after, loosing a lot of my precious time / hours and hours, in contacting your Customer Care / Technical Support Centre and narrating the full facts afresh each time, I could not get any assistance from M/s Dell India Pvt Ltd. Since, the problem could not attended to and resolved by you, I had to buy Windows 7 Home Premium 64 bit operating system from other vendor for Rs 4000/-.

As you Company has broken the terms and conditions of the purchase, I request you to pay to me Rs 54000/- (Rs Fifty Four Thousands only) towards the cost of Windows 7 Home Premium (Rs 4000/-) and mental harassment faced by me due to deficiency in your service and breach of Warranty term of 1 year.

Your timely response will be highly appreciated by me. You non-action to my complaint may compel me to go to consumer Forum as well as other legal authorities for redressal of my grievances.


Yours faithfully


Date: 29.01.2010
(VIRENDER GUPTA)
H.No. 510, Sector 11
Panchkula – 134112
(Haryana)