Dell India Complaints & Reviews

I have placed my order for Dell Inspiron (15" Laptop) at Croma Store located in Madhapur,Hyderabad on 2nd February 2010 and provided them all the details required for the dsiaptch and informed me that the order will received in 10 working days.Payment mode is Cash.

They have provided me the Cart Number at the time of placing the order.I have asked them about the OrderId on6th Feb 2010..They said that the Banglore team was on a quarterly outing and they could not provide me any details.In the next week when I have approached them regarding my order,they informed that the Cart has changed and provide me the OrderId and Customer Code.I started tracking that order based on these details.On 11th Feb I noticed that the Shipping details entered are wrong.I was in a hurry and could not do any proceedings on that last week.

Next Week,I have tried calling the Dell Customer Care ,And asked them about the change of my address.They asked me to contact the person (Pinto : Dell Representative) who has taken my order.But I could never talk to him on Phone.I have also placed a request for the change of address from the Web Site but no help.

They also informed that they would be calling one day before the Laptop is Shippe but never received a call.Finally I called Dell Support on 17th Feb 2010,they said that the Laptop is shipped and it is now in Hyderabad and provided me the Shipping Details.When I called Blue Dart about that,they said that the address is wrong and they need a confirmation from Dell for the delivery.Then I contacted Dell Representative in Croma Store and told hime about the story.They said that they will take care of it and I will receive the Laptop by Weekend.But when I enquired Blue Dart today,they said that the consinment is delivered.Finally when I started tracing the details,We noticed that the consinement is delivered to other peron with the Same Name.

I lost the whole faith in DELL now.I am afraid,if the order delivery itself is such a mess,what would be the nature of their support.I just want justice regarding this .

I bought a Dell Studio Laptop recently through online booking. However, I found that it gets heated up and the Internet Explorer doesn't open. I called up the consumer complaint and asked them to come over to look into the problem. The technical reps were however quite rude and did not commit anything. Instead I was asked to connect to the internet and let them remotely handle my laptop (knowing fully well that my web browser does not open and it wasn't possible to connect). My plea to come personally and look into it went unheeded. A friend of mine suggested that I install Firefox (could have been advised by Dell guys also). I was finally able to connect to the internet and the technical rep told me that the problem had been rectified and that he would also call me up after 5 days. Meanwhile the battery stopped charging and as expected, there was no call from Dell!
In hindsight made the biggest mistake by purchasing a Dell laptop.

Sir, I have been using Dell Inspiron 1525 since Jan 2009. I am really unhappy with the product because the silver flanks started fading in less than a year's time. Right now it looks ugly..... I would like to inform you abt the increasing dissatisfaction among dell customers about such things. I request you to take necessary action asap. Either you take necessary action or get ready to lose all your customers to smart laptop companies with much better customer care.

I placed an order with Dell on 05 feb 2010 , Sale representative was Mr Prashanth. I told him clearly that i want it before eve of 09 feb 2010. i told him that i am gifting this machine to my younger brother who is moving out on the eve of 09 feb. he told me that it will be done and i should made the payment.

to my shock for two days he didnt send me the confirmation mail and after 2 days when i remind him about it than he told that he will send it in next 10 min and i will get order after 10 feb.

i am posting the mail communication after that. I WILL SAY NEVER TRUST DELL


from kaushalendra singh <[protected]@gmail.com>
to [protected]@dell.com
cc [protected]@dell.com
date Mon, Feb 8, 2010 at 11:09 PM
subject Order Status Complaint
mailed-by gmail.com
hide details Feb 8 (2 days ago)
Dear Mr Chand

Please refer to my order number 0507341 and customer number 1012411 , I placed an order on 05 Feb 2010. The salesperson was Mr Prashant Bhat.I specifically told him that its a gift for my younger brother who is leaving Delhi on 09 Feb 2010 evening, so i will require my machine max as late as 09 Feb afternoon.

But its extremely bad on his part that till today morning I was not having my order confirmation mail and this also i got after ringing Mr Prashant twice. Till now machine is in company only and I dont think that I will be able to receive it by tomorrow afternoon.

If you will check your records than you will find that its my fourth machine from dell and I never expect this type of behavior from Dell.Today I left two voice msg for Mr Prashant to contact me but I think he is more concern for taking orders till the time payment only not after that.

I will appreciate if you look into the matter and see if I can get my order by 09 feb evening, as it is its my last dealing with Dell.

Thanking You

Regards

Major Kaushalendra Singh

his reply was

from [protected]@dell.com
to [protected]@gmail.com
cc [protected]@dell.com
date Tue, Feb 9, 2010 at 10:00 AM
subject RE: Order Status Complaint
mailed-by dell.com
hide details Feb 9 (2 days ago)
Dear Sir,

As per the discussions we had it was very clearly mentioned that the order will be delivered within 10 days and I have committed to that.

The order is already out of manufacturing and will be shipped through Blue dart today.

Yesterday we had a phone call discussion also regarding the same.

Please note that the order was processed on 5th and the order is already manufactured in 4 days and ready to be shipped.

Please keep the expectations as committed.

Regards,

Prashanth Bhat

for this

from kaushalendra singh <[protected]@gmail.com>
to [protected]@dell.com
cc [protected]@dell.com
date Tue, Feb 9, 2010 at 10:20 AM
subject Re: Order Status Complaint
mailed-by gmail.com
hide details Feb 9 (2 days ago)
Dear Prashant

I made it very clear that I require the order before 09 Feb evening and that day you told me that it will be done and you will send it through express delivery . Sorry that I am not having any recording for the same as I never expected this unprofessionalism and now dishonesty from a Dell representative. I clearly told you that I am gifting it to my younger brother and he will be leaving Delhi on 09 feb evening and that time you never told me about 10 days commitment.

10 days might be the standard time of delivery but to trap a customer you told me the wrong time and now I am suffering on account of your dishonesty.On 05 feb after my payment you told me that I will get my order confirmation Email in next 10 min and it was me who remind you about email on 08 Feb. You can say NO for this also but as per my records

On Mon, Feb 8, 2010 at 9:42 AM, <[protected]@dell.com> wrote:
Dear Karamveer Singh,
I got the mail on 08 Feb 2010 at 09:42 AM.

Now can you tell me that what I will do with that laptop if the person for whom it is will not be present here. Either you deliver it by today evening or cancel the order and return my money back. I am sure that you will not agree for both as this will hamper your target. You are asking me that please keep the expectation as committed , I am sure that if you will ask yourself you will come to know that who is cheating whom.

Thanks a lot for wonderful customer dealing !!

Major Kaushalendra Singh

and over this he and his manager Mr Bal Chand were not ready to talk to me and they were not picking up mthe phone only.

my brother went without laptop and it was embarassing situation for me.

I ordered a Dell Studio 15 laptop on 5th January 2010 (fully charged on my credit card), on 12th January I made certain changes to the conifiguration based on an advertisement email sent by Dell for an Intel i5 based system. I was assured by the sales rep that the new order would be uploaded and shipped and that the old order would be put on hold (email confirmation in writing). I waited for the new order confirmation and finally about 7 days later (after repeated emails and phone calls to Dell) I was told that my old order had shipped and therefore I should reject the shipment when I receive it (email in writing). I did so on 21st Jan. Then when I kept followed up on the status of the new delivery I was told that it would take 6 weeks to deliver because they would have to first retrieve the old order from the courier service; also they now relised that i5 systems are not available (I have a mail from another sales rep confirming delivery of i5 based Studio 15 systems in 12 days). One thing for sure NEVER ever believe what a Dell Sales Rep is telling you-they seem to be specially trained at misleading customers.

Anyway I asked them to cancel the order and refund my money. Now since 22nd January I have been made to run from pillar to post (innumerable phone calls and emails) in Dell Sales and Customer services. They keep promising and making committments but haven't honoured or met a single one till date. Another lesson forget not believing sales at Dell - don't believe anything that anyone at Dell tells you pn the phone or on email they have no intent of honouring anything!

In frustration I have now written to Sameer Garde (MD of Dell India) and also Sekhar Doraswamy (Director FInance) last evening. I intend to write to Michael Dell (CEO of Dell Inc) and the Board of Directors of Dell next. If that doesn't work then I will file a legal case against them for cheating, harassment and mental agony.

If anyone else is suffering at the hands of Dell - write to me and I will provide you the mail ids of their India and Worldwide senior management who you can complain to as well. Meanwhile it is going to be my mission to make sure I tell as many people as possible to never buy from Dell.

i had purchased dell vostro 1088 before 3 months ago...there is no problem in it but its battery backup is very poor.hardly 2 hrs that lappy can work..how can i increse my lappy,s battery backup.....plese rply soon.....thankyou.......!!!!!

I placed the order with DELL on FEB 1 and Dell offered FREE NEXT DAY SHIPPING on the systems; 2 days later I got an email notifying the production delayed, then the next day they canceled my account with reason due to the shortage of the part and they were unable to fulfill their order; I was so mad because I bought this systems not only for me but for my other relatives; I called DELL customer service then they played the game transfering me around around until I completely lost my patient;
I don't know if this complaint cant be seen by DELL managers, but the way Dell does business or treats customers are unacceptable;
Dell should learn HP how to satisfy customers; I ordered HP laptop before and HP had the same problem; they sent me an email to notify the delay and for the compensation HP also offered $50 coupon for the next purchase; then 3 or 4 days later Hp shipped the system to me;
Here is the proof of DEll email:
Dear Dell Customer,

Thank you for your recent order #[protected] for an Inspiron 15 Notebook system. Unfortunately, we have exhausted our supply of this system and it is no longer available. As a result your order was cancelled.

We have not charged you for this order, if you would like to place a new order, please visit www.Dell.com.

We apologize for any inconvenience this may have caused.

Best Regards,
Dell
DELL IS SUCKED; GO TO HELL, DELL

Sir/Madam,
I had purchased a Laptop, Dell Inspiron 1545 (C2D/3/320/win 7) with carry case S/N : G4Z64BS for Rs 36,300/- from M/s ark systems, Nehru Place, New Delhi on 26.10.2009 vide Invoice No. 4855 dated 26.10.2009. Since, 30.1.2010, its charger is not working and due to that battery back up failed and the laptop is not working. Kindly do the needful and replace the charger at the earilest. The laptop is presently being used by my daughter Ms. Ruby Sharma at Max Newyork Life Insurance, Near Metro Station, Moti Nagar, New Delhi (contact No. [protected]).

Thanking you,


RK Sharma

Details of product:

Customer Name: Purushottam Kumar
Item: Dell Vostro 1510
Order No.[protected]
Service Tag No. FXVY2BS
Express service card: [protected].
Invoice No. 341 (TEKNIX )
Date of Invoice: 4th May 2009
Place of Delivery: B-138 2nd floor Lajpat Nagar-1 New Delhi-110024.

I had purchased a laptop bearing model no. vostro model 1510 , for which i had paid Rs. 39 , 600 /- excluding delivery /courier charges which is Rs.500/- through the indiatimes shopping site.

The laptop was delivered to me at my residence and I have got the invoice of one of your Franchisee/dealer-TEKNIX and as per that invoice laptop model dell vostro 1510 , invoice dated 4th may 2009 , vide invoice no. 341 and name of the seller is TEKNIX.

Only within 2 and a half month of purchased, I had started facing problem in battery backup. For resolving the problem, I tried many times to contact the Company/dealer/franchisee, but dealer number i.e. TEKNIX could not be contacted due to the reason unavailable. Despite all efforts neither I am able to get the customer care complaint email id of Dell nor of your dealer, TEKNIX. The number provided on the invoice is [protected] is not available at all time.

I had then searched one of the contact and customer care details on the carton of the Laptop. It was for my shocked and surprise that the amount/MRP mentioned on the carton for that Laptop is Rs. 33,000/- for which they have charged me Rs. 39,600/-. I had mailed my detailed complaint on the customer care id of dell company and also got the reply from the customer care that they will shortly revert on the same very soon, but till date their revert is awaited. They have also issued many complaint number from the customer care on many occasions.

In the month of December, the battery problem got increased at the highest. When contacted, requested, and finally shouted on the executive on phone, atlast the said battery was replaced and the problem was rectified in the month of December after facing many mental tension and harassment.

At that point of time also discussed MRP issue with the company but they didn't paid any heed to my request. They simply deny my compliant and revert with a simple reply that they are unable to track my purchase details, ever after providing all the details as mentioned above. They were just ignoring their liabilities and keep my deffered on one pretext or another.

I have faced many mental tension for recover my extra amount of Rs.6,600/- paid to the Dealer/Franchisee.

Prayer: I pray to this Honourable forum to make liable the dell company and the distributor/ franchise/ dealer for charging more than MRP. Kindly grant me compensation for an amount of Rs. 50,000/- on account of cheating, mental torture, mental harassment on many occasions. Further, I kindly pray to this Hon’ble court to direct the Franchisee/Dealer/Company to refund me the extra amount of Rs 6600/- charged along with the interest @ 18% P.A. from the date of purchase till the date of realisation.
I shall be very thankful to you.

Yours Faithfully,



Purushottam Kumar

Just after a 1 year of purchase, batteries are facing some serious issues. Even it is asking me to replace my batteries. Batteries are gone in just 1 year.
If this is the quality catered by company like Dell, what could happen if we go for other brands?
I paid highest price, when compared to other brands for same configuration, & am getting such kind of worst quality products from the so called leader in PC/Laptop industry.
It is cheating its customers.

i am manoj phutela i m purchase a dell vostro 1015 laptop on[protected]
and in this laptop sound problem i have compliant dell and case no. is 2794768 on[protected] and DELL engineeer visit and he say I M change the speaker of laptop and i want to replace laptop but not replace part because i m purchase laptop on[protected] lumsumtime is 48 hours help me i[censored] not replace my laptop i m going on consumer court

thanks,
MANOJ PHUTELA
M/S PHUTELA ASSOCIATES
BIKANER ROAD NEAR SHIWAJI CHOWK
ANUPGARH 335701
DISST. SRI GANGANAGAR
RAJASTHAN INDIA

Hi,

I purchased Dell Studio 14 laptop on Monday 18th Jan 2010 and received the same on Thursday 21st Jan 2010 as it was a working day I checked the laptop after coming from work. Within use of the same for 20 min I started receiving fatal error and system was not booting.

Next day in morning I reported the same to Dell Customer Service and after all there diagnosis (which took about 2 hrs) it was finally concluded that the Hard Disk is not functioning properly, a ticket was raised and on Monday an engineer visited my place for replacing the same.

Even after replacing the Hard disk the engineer was not able to install OS and after his diagnosis (that took whole day) he concluded there are multiple problems in the system (that was a big shock for me as I believed in the quality Dell has) motherboard, RAM, OS DVD and in that also he was not confirm what was the exact problem as he said the problem could be in power supply(so even after replacing the parts he was not sure the unit will work properly).

After speaking to Customer Service a ticket has been raised with for replacing the whole unit but the duration for same as said by the executive is 25-30 days. This is very unprofessional from Dell because they should accept the grievous lack of quality in the product and replace the same urgently.

I have taken this laptop out of some purpose, I am into freelancing, and because of the aforesaid issues good time have already gone in vain and further delay in receiving a good QUALITY unit that is functioning properly would add up to the monetary loss.

When I made the payment I received the laptop within 3 working days but even after sending alot of emails there is no reply from Dell.

I had purchased one Laptop model no. Inspiron 5400 from Dell India Pvt. Ltd.- though online on 18th May'2007. During this purchase I had also taken two years extended warranty for this.

Since last 15-20 days, I am having problem that 3-4 keys (like C,D,E,3) are not getting typed and when it is typing, it is typing 20-30 times at once. I had called many times the Dell toll free number. First they tried to rectify by advising me to do certain things over phoneand it was rectified. Next day the problem reoccurred. I called again and they told me that it is software problem and I need to reload my Operating System (Windoxs XP). When I reloaded the OS Windows XP, the problem continued. Than I called them and they told me to open the key board and re fix it. After doing this it started typing normally and I though the problem was in Keyboad hardware and it was loose. But next the problem started again.

I again called yesterday and now they are saying it is software problem and I need to reload the Operating System again. This is creating lot of problem as it takes lot of time to reload OS and to load all drivers. I had already reloaded the Operation System and it has not given any solution. They are simply trying not to take responsibility and repair/replace the keyboard, which they should do under warranty.

My Service Tag no. is G59WP1S, ID is 1136751 and Customer Code no. is 209446.

I will be obliged if you can take some action against them as I had paid lot of money not only for hardware but also for extended warranty.

Thanks & regards,

Siddhartha Poddar
+91 [protected]

Hello Sir/madam,

I have given an order for dell laptop in dec 22 2009, I had send the DD and the order was placed on 29 dec 2009. Due to some reasons, I had to change the delivery address. I had contacted the sales representative and discussed with him about this issue. He assured me that every thing will be fine. He said the delivery of the laptop will be in hold till I give my new address, I tried to call him 2 days later but he was not responding for one long week. I was worried and went to the DELL office, the sales rep was not available so one of his colleague came and assured me that I ll get the laptop in my new address. In the mean while, BLUE DART people went to my old address with the laptop. As it was not accepted, it has been been kept in the hold position. I am trying to contact the dell people, but they are not giving proper responses. They said that the updated invoice with new adress has been sent to blue dart , but blue dart are saying they had received nothing till now.
The laptop has been in hold position from the last 15 days. The sales representatives are simply cheating me by saying stories that I ll get it by today or tomorrow from the last 1 week. I want to know the status of my order, what happened actually and why was the delay???

After taking the money also..why they are creating such problems for customers.. It looks very cheap

What shud I do now??
Please help me..

I HAVE PURCHASED A DELL INSPIRON 1545 LAPTOP WITH A 4GB RAM AND 250 GB HARDISK OVER EBAY (ONLINE SHOPPING SITE) FOR ABOUT Rs. 38,000/-, BUT AFTER A MONTH THE DVD DRIVE STOPPED WORKING AND THEN THE WEBCAM, I CONATCED THE DELL CUSTOMER CARE FOR THE REPLACEMENT AND THEY NOW SAY THAT THE LAPTOP IS REGISTERED IN AMERICA (US) SO I HAVE TO GO THERE FOR A REPLACEMENT. OR I HAVE TO TRANSFER THE SAME TO INDIAN AND PURCHASE A NEW WARRANTY FOR Rs. 8000/- WHICH IS REALLY RUTHLESS AS I HAVE PURCHASED A LAPTOP WITH 1 YEAR WARRANTY AND STILL I HAVE 5 MONTHS LEFT FOR THE EXPIRY OF THE SAME.
I HAVE RAISED COMPLAINT FIVE TO SIX TIMES IN DELL IN THA PAST 2 MONTHS AND NO REPLY CAME IN. KINDLY HELP ME WITH IT.

I purchased a DELL Vostro 1015 as per following details:

Service Tag : 8NCTWK1
Express Service Code: [protected]
Date of Purchase : 17/12/2009
Merchant Name : COMPUTER HEART ( PHONE NO:[protected] , [protected], [protected]
Place of Purchase : Guwahati Assam
Amount paid : Rs 31,750/-

I do have the original Invoice/ Receipt. However, I purchased the
Laptop by paying cash of rs mentioned above.


Sir I want to inform you that the driver cd is not included in the laptop and for colour they charge extra rs 300 and for the carry bag i had to pay an amount of rs 300. This is injustice to me. I hereby requested the Dell authority to take necessary action againse COMPUTER HEART ( ADDRESS : ULUBARI GUWAHATI ASSAM INDIA )


Thanks, "
Read comments

I purchase a laptop 6 months before. my laptop processing speed is very very low even 3GB RAM.my hard disc is 320GB am using only 50GB.In my laptop keypad one of the key is not working properly.am going to the retailer this issue is not covered this warrenty. you pay rs.6500 this type of issue is covered.what am telling is at the time of purchase they said that one year full warranty.But now they said this type of answers.

Thanks&Regards,

P.Kulangiyappan,M.SC.,MBA.,
Senior Sales Manager,
Reliance Life Insurance,
Chidambaram.
Mob:+91-[protected]

hi ,
I have booked for a Dell laptop on 9th January 2010.When i booked the laptop they made fake promises so as to give me the colours which we want and now they couldnot provide me the colour which i want and for which they send a quote and they force me to buy a new colour which i dont want and now after all process they say my order will get delayed and canot sent it on time . what is this, is this a a MNC or a retail shop.

krishna

I have placed an online order for the Dell STUDIO14 laptop on 21st of September 2009 and paid the money (Rs 47358/-) on the same date. I have also got the order confirmation e-mail on the same date. After few days I have been called by the Dell employee saying that the production of that laptop has been stopped and they can not provide me that laptop. So I have canceled my order because I didn't have any other option. After canceling the order I have claimed for the refund and I have been told that I will get the refund within 10-12 days. But got the my money back after more than 3 months that is on 25th of the December 2009 without any interest. I have wasted lot of my money in calling them and asking them about the refund. During those 3 months I also have faced mental harassment, tension and also have wasted lot of my important time. I still have the receipts and proofs for the money that I have paid.
So now I want the interest and also excess money for the problems (mental harassment, tension, wastage of time) that I have faced during those 3 months and also for the money that I have wasted in calling them.

Hi,
I have ordered new adapter for my Dell laptop on 18/dec/09 and paid the full amount
(1800/-)on same day, as per the customer care executive I supposed to get it in 3 working days, however today is 6/jan/10, I have not receives it yet. When I call the same representative and asking for my shipment details (docket number, courier vendor name) she said I don’t have that details.
I am facing lot of problems as my laptop is not working. Please look into this issue.
Dell executive details are given below

Manisha Verma Tandon
Sales & Relationship Manager
Dell India Sales (SNP/ Services)
Dell India Pvt. Ltd.
Sector Rd, Sec 43,
Gurgaon- 122002

Email id: [protected]@dell.com
Tel #[protected]
Direct #[protected]
Extn # 840-6775
Mobile # 91-[protected]

Thanks in advance.