Dell India Complaints & Reviews

I have purcased dell 1545 inspiron Laptop on 24/10/2009.It came with preinstalled Windows 7.

But I did not get the genuine Windows 7 CD.On asking it from the retailer shop(Vijay Sales,Mumbai) from where I bought the Laptop ,the retailer is not ready to accept that he has not given me the CD's.Tell me what should I do?
They have also not mentioned about the CD in invoice.

Then I contacted the Dell people.There my call keeps on transferring from one end to other like a pendulum.ie from sales dept to Technical one.And each and every time I have to give them my service tag number of my laptop and explain them the whole story.

I have contacted Dell people earlier also in February.But no result.I have wasted my momentus time in such mediocre activities.

It's very frustrating and pathetic.
Tell me what should I do?

From
N.Sakthivel, Scientist – C, Mobile No.[protected]
Research Extension Center, Central Silk Board, Rajapalayam Road,
Inam Karisal Kulam (Post), SRIVILLIPUTTUR, Tamil Nadu – 626 125.

To
Dell India Pvt. Ltd,
M-4, SIPCOT Industrial Park,
Sunguvarchatram (Post), Sriperumbudur Taluk,
Kanchipuram (Dist.), Tamil Nadu – 602016.
Sir,
Sub: Replacement of ‘ESC’ key cap of my laptop (Service Tag No. 5ZKC4BS) INSPIRON 1545 - regarding
Ref: My telephonic discussions with your technical officials through the toll free No.[protected] on 11.02.10 & 24.02.10.

With reference to the subject cited above, I am to state that I have purchased DELL INSPIRON, 1545 Lap top , service tag no. 5ZKC4BS (online) through Vaamana Computers, 4/5A Meyyanur Bye Pass Road, Salem-636 009 vide your tax invoice number 00348792, dated 11.11.2009. While operating the key board the ‘ESC’ key cap is detached. I found that the tiny plastic lock in one side under the cap was broken. There is no any physical damage in the lap top and in the key board. The ‘ESC’ key is also functioning nicely but the key cap only detached while normal operation. It may be only due to manufacturing defect in the very minute plastic material.

I have contacted your service staff through Vaamana Computers, Salem on 11th February 2010 by the toll free number [protected], explained the fact and requested to replace the key cap. They told that this issue comes under physical damage and advised me to go for change of whole key board by paying the cost of the board or to pay around Rs. 6,000/- for comprehensive warranty to replace the board at company’s risk. They further informed that the company is not manufacturing any spare parts and there is no provision to replace one key cap. I have again contacted your office on 24/02/2010 and heard same reply.

Sir, the matter will be easily materialized if one key cap is replaced. But advising to replace entire key board at customer’s risk instead of replacing one key cap with meager expense and insisting to pay huge amount to have comprehensive warranty for this minor issue is troublesome and highly painful and I am in mental agony to have my very new Dell lap top without a key cap and due to the irresponsible replies from your customer care wing. Hence, I request you to take necessary action in this regard and arrange to replace the detached key cap or if necessary the entire key board of my lap top under normal warranty, at earliest.
Thanking You
Yours Faithfully

(N.Sakthivel)

PLEASE FIND ENCLOSED THE EMAILS THAT I'VE SEND TO DELL CUSTOMER CARE UNTILL NOW APART FROM REGULARLY CALLING THEM ON CUSTOMER CARE NUMBERS.
PRODUCT TAG NO. IS 5X8N4BS AND
MY CASE NO. IS 2766237 REGISTERED WITH DELL CUSTOMER CARE.

PRODUCT RECEIVED ON 4/1/10 AND SERVICE PENDING EVER SINCE WITH NO UPDATE.

EMAIL CORRESPONDANCE TILL DATE...
Since i've been waiting for quite an indefinite period now, may i have the contact detail, specially the phone number of your senior official at dell whom i'd urgently need to ask as to whats the matter for this unrequited delay???
is consumer forum the answer to my problems???? you say....

--- On Tue, 9/2/10, [protected]@Dell.com <[protected]@Dell.com> wrote:

From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@yahoo.com
Date: Tuesday, 9 February, 2010, 5:47 PM

Hi,

I am yet to get an update on this. So give us two more days. I called to update you but my call was not answered

Regards,
Malavan

From: siddharth singh [mailto:[protected]@yahoo.com]
Sent: Monday, February 08, 2010 5:12 PM
To: Swathanthr, Malavan S
Subject: Fw: RE: Re: Mail From Dell. about the speaker sound.


To add on to the list of my agony with the system...i have to confiirm that ever since the mother board got changed, many a times when i hibernate my system and turn off the power, on turning on the UPS next time, the system starts to boot without me powering the sy
--- On Sun, 31/1/10, siddharth singh <[protected]@yahoo.com> wrote:

From: siddharth singh <[protected]@yahoo.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@Dell.com
Date: Sunday, 31 January, 2010, 1:58 PM

One more thing,
ever since the motherboard and nvidia card were changed...everytime the system boots n shuts down, the cpu fan varooms and produces a loud sound which use to never happen before with the previous mb and card. Although, once the system has fully booted, this loud cpu fan sound goes off. Why is that? Can i stop it somehow?
Please make it convenient to talk with me at ur working hours on my mobile. no. [protected].
Regards,
Siddharth.

--- On Sat, 30/1/10, siddharth singh <[protected]@yahoo.com> wrote:

From: siddharth singh <[protected]@yahoo.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@Dell.com
Date: Saturday, 30 January, 2010, 6:04 PM

Hi Malavan,
The service engineer Mr. Rajneesh Verma has just left 15 min. back after replacing the motherboard and nvidia card and it malfunctioned again with the same warning note as before. This problem is killing me and i'm worried if theres a real solution to it.
Please reply back ASAP as to what can be done if at all something is possible.
The service engineer also said that this cld be the possibility when we use system for long time but why so if still this is the cause and secondly its hardly 15 minutes my system is on n its happening again.
Also one of my friends suggests to replace nvidia card with ATI. He says his computer was cured of similar defect after changing the graphic card to ATI from nvidia. if that can be arranged, pls look into it as i want my system running smooth asap. Very first month of my purchase and i'm not getting satisfied atall.
Regards,
Siddharth.

--- On Mon, 25/1/10, [protected]@Dell.com<[protected]@Dell.com> wrote:

From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@yahoo.com
Date: Monday, 25 January, 2010, 3:06 PM

Hi Siddharth,

I have arranged a service engg for the speaker problem and the Video Problem. The service engineer will come there in couple of days and fix the issue. If there is any problem let me know.

Regards,
Malavan


From: siddharth singh [mailto:[protected]@yahoo.com]
Sent: Thursday, January 21, 2010 6:27 PM
To: Swathanthr, Malavan S
Subject: Fw: Re: Mail From Dell. about the speaker sound.

The buzzing sound completely disappears from the system the moment i disconnect them from the cpu. i connected the speakers to my ipod and even mobile with a perfect performance and no unwanted sounds. its the cpu to which when the speakers are connected they produce this undesirable sound.
Also, inform me about the sleep button thing.
Pls reply asap.

--- On Tue, 19/1/10, siddharth singh<[protected]@yahoo.com> wrote:

From: siddharth singh <[protected]@yahoo.com>
Subject: Re: Mail From Dell. i forgot asking one more thing.
To: [protected]@Dell.com
Date: Tuesday, 19 January, 2010, 12:22 AM

In the power control options thru the control panel, there are options of hibernating and sleeping the system thru the power and sleep buttons respectively. I'm unable to find a sleep button on my system. Where is that?
And also, when the speakers are turned on with a reasonably medium to high volume, there is a constant hissing sound coming out of 'em. Is that normal?

I extended the warranty on the Dell laptop computer in August 2009. The money has been collected by dell and till date Dell system does not show extension of warranty. Contacting Dell to fix the laptop has become a nightmare as the technical website does not work. The telephone contact details also do not work and this is the most frustrating experience. Dell after sales service is extremely poor.They do not even give a email id wherein one can log and send a complaint. Can anyone help on this subject.

I have Purchased a Dell laptop of XPS 1530 model. In the begining it worked properly... After the expiration of the warranty period the laptop battery has been gone and its not working... it shows there is no battery found eventhough there is a battery... if i contact the customer care means they are simply telling that your warranty period has been expired and so you have to buy a new battery only... When i asked the price of the new battery they told its 6000... see how they are trying to cheat the peoples... I just want to ask only one question that are you people manufacturing the products that'll be working properly during the warranty period only?????? Is this good for a reputed company?????? Waste... I am not the one and only person who is having this problem but one of my friend also having the same problem in his battery... He also have the same model of laptop which am having...

I have purchase a dell desktop from Swetech Computer Consultancy, Civil Lines, Allahabad on 22/10/2009 with this assurance that they will give me original vista with desktop. But when I bring the desktop at home it shows that activate your window, I make a complaint to shop keeper he suggested me contact Dell customer care center and Dell customer care center said that this model no BC944BS is supplied in free DOS state. Now I want to state that shop keeper has taken a cost on account of original vista software but he did not provided yet. I have already make two times complaint with shopkeeper.

Dear Sir/Madam,

I had purchased a laptop of your company from Meerut (Fortech Computer Systems Pvt, Ltd, 81/1 Nehru Place, Opp Jagat Cinema, Begum Bridge, Meerut) on 06 Feb 2010. The detail of the same is given below :-

Laptop Dell C2d
DELL LAPTOP 1014
JX0R8K1

After 4-5 days some problem occurred in the system, basically the windows was opening and since then the system gets re-boot frequently, and giving some error. Subsequently, I had contacted to your customer care centre (complaint ID –[protected] and they sent some instructions through e-mail, for my application itself rather than sending an engineer to see the problem. It proves that how your company helps the customer by teaching him about troubleshooting, who is already anxious as he spent thousand of rupee and got such a bad service. Nevertheless, I had followed the instruction whatever they had sent me, but the problem could not be sorted out. When I went to the dealer he said leave it here only we will send it to the company and they will get it repaired.

I am facing a lot of problem due to non functioning of my laptop. I decided to purchase laptop of Dell because I heard that the technical support service of your company is very good, but after see such response I am loosing my credibility on your company.

At last I would request you to kindly get my laptop repaired at the earliest otherwise I will be compelled to go to the consumer forum.


Thank you



Regards




Vijay Kumar
H.No 173 Gali No – 12
Sainik Nagar Kassimpur
Meerut Cantt – 250001
Mobile No - [protected] 24 Feb 2010

hi i am purchasing dell studio 1555 my service tag no is 7ZGF3BS i have 34mm ExpressCard slot but i did not collect this express card when i taked i want this card please give me the details and i have another problem when i am typing my left side scorll is going another way i dont know what happens in my system please rectify me my mobile no [protected] and [protected] please call me

Regd Speed Post


Fax - [protected]
[protected]
To
Dell India Pvt. Ltd.
Divyashree Greens, Ground Floor, # 12/1, 12/1A,13/1A,Challaghatta Village, Varthur Hobli, Airport Inner Ring Road, Bangalore – 560 071. Karnataka. INDIA
Dear Sir,
Reg: Complaint for breach of Terms & conditions in respect of purchase of
STUDIO 14 (E-VALUE S540807IN8) Laptop from your Company

Worst service by your Customer care and Technical Support

Customer ID - IRIS 2752847
Ref: Service Tag - GYNX3BS
Case number: 2746389

I purchased STUDIO 14 from your company vide your Invoice No. 00303246 dated 08.09.2009 against my order no. 0386311. As per the terms and conditions, the above product is under warranty for 1 year from the date of receipt of laptop i.e. up to September, 2010. The operating system provided by you was Windows Vista Home Premium (64-bit) and as per the eligibility terms, I was eligible for free upgradation to Windows 7 (64-bit) Home Premium operating system.

I submitted my order no DELLW7U[protected] dated[protected] for supply of free upgradation product - Windows 7 Home Premium 64-bit. In response to my order, I received two DVDs containing the following products from M/s Mentor Media Ltd., with which you tied up for supplying o[censored]pgradation version of Windows 7.

(1) Dell Windows 7 Upgrade Assistant DVD 64 BIT
(2) Operating System Windows 7 Upgrade Option

While upgrading Windows 7, the system asked for removal of Dell Support Centre software, but when I tried for removing the above software, it displayed the message “error in accessing DSC20.MSI”.

I contacted Customer Care many times on Toll Free Numbers – [protected], [protected], but, your technical support center suggested different solutions at different times which did not rectify the problem. At last, on 4th January, 2010, I received a call from Mr Nakul Daga (Phone No. [protected]) from your Gurgaon Centre, who advised me to load Windows 7 afresh from DVD supplied by Dell. I loaded Windows 7 Home Premium with DVD supplied by you, but the system asked for Product Key. Mr Nakul Daga advised me to enter Product Key mentioned on back side of DVD cover. Since, the Product Key was not legible, Mr Daga sent me one e-mail, which is containing more than 10 product keys. One of the Product Keys worked and Windows 7 was loaded. Later on, the system started displaying the message to activate Product Key with Microsoft. Whenever, I clicked on activation of Product Key, the response message was that the “ Product Key is invalid”. On 11.01.2010, I contacted Mr Mohd Ashram Khan of your Customer Care and technical support Deptt, and narrated the full facts, he assured me to get the problem rectified through some engineer on 11.01.2010 itself. The same day, I received call from Mr Prashant Joshi (Ph No. [protected]) from your Gurgaon Centre, who assured me to send one new DVD for Windows 7 and informed me that with reinstallation of Windows 7 with new DVD, the problem would be rectified. I waited till 14.01.2010, but no DVD was received. Then I contacted, once again, Customer Service / Technical Support on 15.01.2010 at 10:13am.. In response to my complaint, I received a call on 15.01.2010 at 12:40 pm, from Mr Srinivas from your phone no. [protected], he assured me to call back to me on 16.01.2010 between 11:00 am to 1:00 pm and problem will be rectified. Same day, I received one more call from Mr Vishal from phone no +5044 at 4:09 pm, I explained him about my conversation with Mr Srinivas. Mr Vishal assured me full cooperation and rectification of the above problem on 16.01.2010. I was very much sorry to note that no call was received from anyone from your company on 16.01.2010. Then, I made a call once again on 19.01.2010 to Customer Service, who connected my phone to Mr Satyender of your Gurgaon Centre. Mr Satyender told me that since Windows 7 is third party software, Dell cannot do anything in this regard.

Even after, loosing a lot of my precious time / hours and hours, in contacting your Customer Care / Technical Support Centre and narrating the full facts afresh each time, I could not get any assistance from M/s Dell India Pvt Ltd. Since, the problem could not attended to and resolved by you, I had to buy Windows 7 Home Premium 64 bit operating system from other vendor for Rs 4000/-.

As you Company has broken the terms and conditions of the purchase, I request you to pay to me Rs 54000/- (Rs Fifty Four Thousands only) towards the cost of Windows 7 Home Premium (Rs 4000/-) and mental harassment faced by me due to deficiency in your service and breach of Warranty term of 1 year.

Your timely response will be highly appreciated by me. You non-action to my complaint may compel me to go to consumer Forum as well as other legal authorities for redressal of my grievances.


Yours faithfully


Date: 29.01.2010
(VIRENDER GUPTA)
H.No. 510, Sector 11
Panchkula – 134112
(Haryana)

I have placed my order for Dell Inspiron (15" Laptop) at Croma Store located in Madhapur,Hyderabad on 2nd February 2010 and provided them all the details required for the dsiaptch and informed me that the order will received in 10 working days.Payment mode is Cash.

They have provided me the Cart Number at the time of placing the order.I have asked them about the OrderId on6th Feb 2010..They said that the Banglore team was on a quarterly outing and they could not provide me any details.In the next week when I have approached them regarding my order,they informed that the Cart has changed and provide me the OrderId and Customer Code.I started tracking that order based on these details.On 11th Feb I noticed that the Shipping details entered are wrong.I was in a hurry and could not do any proceedings on that last week.

Next Week,I have tried calling the Dell Customer Care ,And asked them about the change of my address.They asked me to contact the person (Pinto : Dell Representative) who has taken my order.But I could never talk to him on Phone.I have also placed a request for the change of address from the Web Site but no help.

They also informed that they would be calling one day before the Laptop is Shippe but never received a call.Finally I called Dell Support on 17th Feb 2010,they said that the Laptop is shipped and it is now in Hyderabad and provided me the Shipping Details.When I called Blue Dart about that,they said that the address is wrong and they need a confirmation from Dell for the delivery.Then I contacted Dell Representative in Croma Store and told hime about the story.They said that they will take care of it and I will receive the Laptop by Weekend.But when I enquired Blue Dart today,they said that the consinment is delivered.Finally when I started tracing the details,We noticed that the consinement is delivered to other peron with the Same Name.

I lost the whole faith in DELL now.I am afraid,if the order delivery itself is such a mess,what would be the nature of their support.I just want justice regarding this .

I bought a Dell Studio Laptop recently through online booking. However, I found that it gets heated up and the Internet Explorer doesn't open. I called up the consumer complaint and asked them to come over to look into the problem. The technical reps were however quite rude and did not commit anything. Instead I was asked to connect to the internet and let them remotely handle my laptop (knowing fully well that my web browser does not open and it wasn't possible to connect). My plea to come personally and look into it went unheeded. A friend of mine suggested that I install Firefox (could have been advised by Dell guys also). I was finally able to connect to the internet and the technical rep told me that the problem had been rectified and that he would also call me up after 5 days. Meanwhile the battery stopped charging and as expected, there was no call from Dell!
In hindsight made the biggest mistake by purchasing a Dell laptop.

Sir, I have been using Dell Inspiron 1525 since Jan 2009. I am really unhappy with the product because the silver flanks started fading in less than a year's time. Right now it looks ugly..... I would like to inform you abt the increasing dissatisfaction among dell customers about such things. I request you to take necessary action asap. Either you take necessary action or get ready to lose all your customers to smart laptop companies with much better customer care.

I placed an order with Dell on 05 feb 2010 , Sale representative was Mr Prashanth. I told him clearly that i want it before eve of 09 feb 2010. i told him that i am gifting this machine to my younger brother who is moving out on the eve of 09 feb. he told me that it will be done and i should made the payment.

to my shock for two days he didnt send me the confirmation mail and after 2 days when i remind him about it than he told that he will send it in next 10 min and i will get order after 10 feb.

i am posting the mail communication after that. I WILL SAY NEVER TRUST DELL


from kaushalendra singh <[protected]@gmail.com>
to [protected]@dell.com
cc [protected]@dell.com
date Mon, Feb 8, 2010 at 11:09 PM
subject Order Status Complaint
mailed-by gmail.com
hide details Feb 8 (2 days ago)
Dear Mr Chand

Please refer to my order number 0507341 and customer number 1012411 , I placed an order on 05 Feb 2010. The salesperson was Mr Prashant Bhat.I specifically told him that its a gift for my younger brother who is leaving Delhi on 09 Feb 2010 evening, so i will require my machine max as late as 09 Feb afternoon.

But its extremely bad on his part that till today morning I was not having my order confirmation mail and this also i got after ringing Mr Prashant twice. Till now machine is in company only and I dont think that I will be able to receive it by tomorrow afternoon.

If you will check your records than you will find that its my fourth machine from dell and I never expect this type of behavior from Dell.Today I left two voice msg for Mr Prashant to contact me but I think he is more concern for taking orders till the time payment only not after that.

I will appreciate if you look into the matter and see if I can get my order by 09 feb evening, as it is its my last dealing with Dell.

Thanking You

Regards

Major Kaushalendra Singh

his reply was

from [protected]@dell.com
to [protected]@gmail.com
cc [protected]@dell.com
date Tue, Feb 9, 2010 at 10:00 AM
subject RE: Order Status Complaint
mailed-by dell.com
hide details Feb 9 (2 days ago)
Dear Sir,

As per the discussions we had it was very clearly mentioned that the order will be delivered within 10 days and I have committed to that.

The order is already out of manufacturing and will be shipped through Blue dart today.

Yesterday we had a phone call discussion also regarding the same.

Please note that the order was processed on 5th and the order is already manufactured in 4 days and ready to be shipped.

Please keep the expectations as committed.

Regards,

Prashanth Bhat

for this

from kaushalendra singh <[protected]@gmail.com>
to [protected]@dell.com
cc [protected]@dell.com
date Tue, Feb 9, 2010 at 10:20 AM
subject Re: Order Status Complaint
mailed-by gmail.com
hide details Feb 9 (2 days ago)
Dear Prashant

I made it very clear that I require the order before 09 Feb evening and that day you told me that it will be done and you will send it through express delivery . Sorry that I am not having any recording for the same as I never expected this unprofessionalism and now dishonesty from a Dell representative. I clearly told you that I am gifting it to my younger brother and he will be leaving Delhi on 09 feb evening and that time you never told me about 10 days commitment.

10 days might be the standard time of delivery but to trap a customer you told me the wrong time and now I am suffering on account of your dishonesty.On 05 feb after my payment you told me that I will get my order confirmation Email in next 10 min and it was me who remind you about email on 08 Feb. You can say NO for this also but as per my records

On Mon, Feb 8, 2010 at 9:42 AM, <[protected]@dell.com> wrote:
Dear Karamveer Singh,
I got the mail on 08 Feb 2010 at 09:42 AM.

Now can you tell me that what I will do with that laptop if the person for whom it is will not be present here. Either you deliver it by today evening or cancel the order and return my money back. I am sure that you will not agree for both as this will hamper your target. You are asking me that please keep the expectation as committed , I am sure that if you will ask yourself you will come to know that who is cheating whom.

Thanks a lot for wonderful customer dealing !!

Major Kaushalendra Singh

and over this he and his manager Mr Bal Chand were not ready to talk to me and they were not picking up mthe phone only.

my brother went without laptop and it was embarassing situation for me.

I ordered a Dell Studio 15 laptop on 5th January 2010 (fully charged on my credit card), on 12th January I made certain changes to the conifiguration based on an advertisement email sent by Dell for an Intel i5 based system. I was assured by the sales rep that the new order would be uploaded and shipped and that the old order would be put on hold (email confirmation in writing). I waited for the new order confirmation and finally about 7 days later (after repeated emails and phone calls to Dell) I was told that my old order had shipped and therefore I should reject the shipment when I receive it (email in writing). I did so on 21st Jan. Then when I kept followed up on the status of the new delivery I was told that it would take 6 weeks to deliver because they would have to first retrieve the old order from the courier service; also they now relised that i5 systems are not available (I have a mail from another sales rep confirming delivery of i5 based Studio 15 systems in 12 days). One thing for sure NEVER ever believe what a Dell Sales Rep is telling you-they seem to be specially trained at misleading customers.

Anyway I asked them to cancel the order and refund my money. Now since 22nd January I have been made to run from pillar to post (innumerable phone calls and emails) in Dell Sales and Customer services. They keep promising and making committments but haven't honoured or met a single one till date. Another lesson forget not believing sales at Dell - don't believe anything that anyone at Dell tells you pn the phone or on email they have no intent of honouring anything!

In frustration I have now written to Sameer Garde (MD of Dell India) and also Sekhar Doraswamy (Director FInance) last evening. I intend to write to Michael Dell (CEO of Dell Inc) and the Board of Directors of Dell next. If that doesn't work then I will file a legal case against them for cheating, harassment and mental agony.

If anyone else is suffering at the hands of Dell - write to me and I will provide you the mail ids of their India and Worldwide senior management who you can complain to as well. Meanwhile it is going to be my mission to make sure I tell as many people as possible to never buy from Dell.

i had purchased dell vostro 1088 before 3 months ago...there is no problem in it but its battery backup is very poor.hardly 2 hrs that lappy can work..how can i increse my lappy,s battery backup.....plese rply soon.....thankyou.......!!!!!

I placed the order with DELL on FEB 1 and Dell offered FREE NEXT DAY SHIPPING on the systems; 2 days later I got an email notifying the production delayed, then the next day they canceled my account with reason due to the shortage of the part and they were unable to fulfill their order; I was so mad because I bought this systems not only for me but for my other relatives; I called DELL customer service then they played the game transfering me around around until I completely lost my patient;
I don't know if this complaint cant be seen by DELL managers, but the way Dell does business or treats customers are unacceptable;
Dell should learn HP how to satisfy customers; I ordered HP laptop before and HP had the same problem; they sent me an email to notify the delay and for the compensation HP also offered $50 coupon for the next purchase; then 3 or 4 days later Hp shipped the system to me;
Here is the proof of DEll email:
Dear Dell Customer,

Thank you for your recent order #[protected] for an Inspiron 15 Notebook system. Unfortunately, we have exhausted our supply of this system and it is no longer available. As a result your order was cancelled.

We have not charged you for this order, if you would like to place a new order, please visit www.Dell.com.

We apologize for any inconvenience this may have caused.

Best Regards,
Dell
DELL IS SUCKED; GO TO HELL, DELL

Sir/Madam,
I had purchased a Laptop, Dell Inspiron 1545 (C2D/3/320/win 7) with carry case S/N : G4Z64BS for Rs 36,300/- from M/s ark systems, Nehru Place, New Delhi on 26.10.2009 vide Invoice No. 4855 dated 26.10.2009. Since, 30.1.2010, its charger is not working and due to that battery back up failed and the laptop is not working. Kindly do the needful and replace the charger at the earilest. The laptop is presently being used by my daughter Ms. Ruby Sharma at Max Newyork Life Insurance, Near Metro Station, Moti Nagar, New Delhi (contact No. [protected]).

Thanking you,


RK Sharma

Details of product:

Customer Name: Purushottam Kumar
Item: Dell Vostro 1510
Order No.[protected]
Service Tag No. FXVY2BS
Express service card: [protected].
Invoice No. 341 (TEKNIX )
Date of Invoice: 4th May 2009
Place of Delivery: B-138 2nd floor Lajpat Nagar-1 New Delhi-110024.

I had purchased a laptop bearing model no. vostro model 1510 , for which i had paid Rs. 39 , 600 /- excluding delivery /courier charges which is Rs.500/- through the indiatimes shopping site.

The laptop was delivered to me at my residence and I have got the invoice of one of your Franchisee/dealer-TEKNIX and as per that invoice laptop model dell vostro 1510 , invoice dated 4th may 2009 , vide invoice no. 341 and name of the seller is TEKNIX.

Only within 2 and a half month of purchased, I had started facing problem in battery backup. For resolving the problem, I tried many times to contact the Company/dealer/franchisee, but dealer number i.e. TEKNIX could not be contacted due to the reason unavailable. Despite all efforts neither I am able to get the customer care complaint email id of Dell nor of your dealer, TEKNIX. The number provided on the invoice is [protected] is not available at all time.

I had then searched one of the contact and customer care details on the carton of the Laptop. It was for my shocked and surprise that the amount/MRP mentioned on the carton for that Laptop is Rs. 33,000/- for which they have charged me Rs. 39,600/-. I had mailed my detailed complaint on the customer care id of dell company and also got the reply from the customer care that they will shortly revert on the same very soon, but till date their revert is awaited. They have also issued many complaint number from the customer care on many occasions.

In the month of December, the battery problem got increased at the highest. When contacted, requested, and finally shouted on the executive on phone, atlast the said battery was replaced and the problem was rectified in the month of December after facing many mental tension and harassment.

At that point of time also discussed MRP issue with the company but they didn't paid any heed to my request. They simply deny my compliant and revert with a simple reply that they are unable to track my purchase details, ever after providing all the details as mentioned above. They were just ignoring their liabilities and keep my deffered on one pretext or another.

I have faced many mental tension for recover my extra amount of Rs.6,600/- paid to the Dealer/Franchisee.

Prayer: I pray to this Honourable forum to make liable the dell company and the distributor/ franchise/ dealer for charging more than MRP. Kindly grant me compensation for an amount of Rs. 50,000/- on account of cheating, mental torture, mental harassment on many occasions. Further, I kindly pray to this Hon’ble court to direct the Franchisee/Dealer/Company to refund me the extra amount of Rs 6600/- charged along with the interest @ 18% P.A. from the date of purchase till the date of realisation.
I shall be very thankful to you.

Yours Faithfully,



Purushottam Kumar

Just after a 1 year of purchase, batteries are facing some serious issues. Even it is asking me to replace my batteries. Batteries are gone in just 1 year.
If this is the quality catered by company like Dell, what could happen if we go for other brands?
I paid highest price, when compared to other brands for same configuration, & am getting such kind of worst quality products from the so called leader in PC/Laptop industry.
It is cheating its customers.

i am manoj phutela i m purchase a dell vostro 1015 laptop on[protected]
and in this laptop sound problem i have compliant dell and case no. is 2794768 on[protected] and DELL engineeer visit and he say I M change the speaker of laptop and i want to replace laptop but not replace part because i m purchase laptop on[protected] lumsumtime is 48 hours help me i[censored] not replace my laptop i m going on consumer court

thanks,
MANOJ PHUTELA
M/S PHUTELA ASSOCIATES
BIKANER ROAD NEAR SHIWAJI CHOWK
ANUPGARH 335701
DISST. SRI GANGANAGAR
RAJASTHAN INDIA