Dell India Complaints & Reviews

Sir, myself Saransh Saigal, student of Bachelors of Architecture. I am facing problem in my dell inspiron 3537, purchased on 3rd Jan 2014, specs- 1TB, 6GB RAM, 2GB GRAPHICS AMD RADEON 8670M. Whenever i used to do work on any graphical and 3D application the task is not performed smoothly on my laptop even if I play game on it. When the laptop is in battery mode i see lag (the application seems to be hang) not work smoothly and as soon as i connect the power source the laptop performs normally with issue all tasks goes on smoothly. I checked my whole laptop and done the whole diagnostics of my laptop it shows no hardware issue and i also run the system recovery if it can happen due to some driver issue and also reinstall the driver still i face the same problem... Dell is a brand name and i called many a times to the customer care they showed me no response for this, this is how you deal with your customers and make your product. I am a student and i purchased my machine for Rs.50000/- it means me a lot. I want an answer to my query with the proper solution otherwise I'll be taking a strict action towards the whole dell manufacturing. I am not able to work properly on my laptop and i am suffering due to this issue I kindly request you please help me with this issue or give me a new machine because there is no use of it when i am unable to perform my task for which i purchased. The other thing is when i updated my laptop to windows 8.1 the graphics drivers are running they are showing error and cannot start the application i reset the laptop by changing the PC settings and now i am using windows 8 again. This such issue is not found in any such laptops of HP, Lenovo and brand like Asus.. You all make such machine and charge a lot also and still not give any satisfaction. If this is really a Dell laptop then please do not make your brand worst. I want solution for this till this month ends. Thank You Saransh Saigal Contact :- [protected] e-mail id :- ar.[protected]@gmail.com

sir, dell is not replacing my laptop. i have bought a new dell laptop of 48, 900. but there is problem of pixel and heating problem in it. This problem is occuring from 2nd day of buying date. so dell said to me that they could replace . but they couldn't replace my same laptop model 5547. they are offering me another laptop of low cost. and also they are not refund my full money.

Dear sir, I am a retired Professor from Anna University, Chennai. I purchased a DELL'S VOSTRO lap tap IN EARLY 2013.( With 3 yrs. extented warranty ). Within a span of 2 years the lap top started giving problems, For instance If I type my name Balasuramanian, , it would appear as balamaniansubra. on the screen. The internal speakers don't work. The service centers are awfully bad though I have taken AMC. ( very Poor after sale service for Dell in chennai ). I would be grateful to you if you could send some one from your service center . Thanking you is. PROF.V.S BALASUBRAMANIAN

Dear SIr The DELL-VOSTRO Laptop with bundled Ubuntu offer that i have purchased 2 months back via Amazon is showing problem and the optical mouse pad is not working at all, may i know how and when the issue will get resolved Regards Purna chandra Pradhan

i have brought dell inspiron 15 3521 in[protected] at 12:00 Hrs. with 1 year complete cover warranty. Its seems to function good till 1 and half years and after the warranty period i got some booting problem. when i went for service they notify me this model is an inbuilt processor with the motherboard and it need to be total replacement. is that the worth for Rs. 35, 600. please rectify this problem and my number is [protected]

Sir/Madam It is inform you that my dell laptop have some problem, that the screen have one item at the top left corner already select. When I can open an icon like my computer or one folder that time the select item(left corner) is opened. What is the solution please solve that. My service tag no is 1WKH012

my monitor was in problem so i logged a complain with complain id[protected].it had replaced on7th February at 5.55 p.m i received the monitor but the replaced monitor had no serial no in its back side so next i log a complain dell customer gave me the same complain id that is[protected] and told me that your problem would resolve after verifying our back end depertment it would take 24 to 48 hours and you will get a mail from our back end depertment .but i am not yet getting any mail from your side i am now being frustrated because the replaced monitor is also 2 years old from my problem monitor that i had sent i shall be highly obliged if you take an immediate action otherwise i will go to consumer forum.

hello i am Rithvik .k i bought a dell laptop in india one year back from a dell show room now the laptop is in united states of america and pc got effected with virus and want to restore it back as factory settings i mean clean everything format . by remote access

I have a Dell Latitude Laptop. I was raise a request for quote for Bezel Back cover and engineer visit on 1st December 2014. After some many times follow up at last I got the quotation. Once I got the quote I made the PO and did online Payment on 4th January 2015. And a attachment of PO and payment details I sent to dell. After that I followed up with dell by call and mail.

Today we reached on 11th February 2015. I am not getting a single response from Dell. I have never expected this type of poor and worst services from Dell. Though I have refer buying products from Dell to so many friends and colic but I am really regret for this.

Except Dell technical department you can't reach anywhere through IVR. I am really disappointed with dell for its service.

I have purchased dell battery in 2014. It was working fine but as soon as the warranty is about to expire my battery is not charging. I need to apply a supply all time :( Is it that your product doesn't work as soon as the warranty is about to over? i need a replacement of it..

Sir
I have purchased a laptop vestro 3560 on 31 oct 2014 from shradha computers gurgaon haryana via invoice no scp/14-15/1329, on that time there is a promotional offer of rs 3000.00 gift voucher as told by the shop .Number of tomes i contact to the shop as well as your customer support but no one has help so please do needful so that i have faith in dell for any future purchase .
Thanking you

sir/madam Iam satyendra kumar verma.I have purchased a Dell laptop inspiron 3542 core i3, ubuntu based. from ghaziabad on 27/12/2014. service tag number is.1JXJB12 Express service code is [protected] i was having issues with the Display of the laptop regarding which i have first made a complaint to dell on 21/01/0215. Then on wards for three weeks a lot of troubleshooting has done but the problem remains unresolved. following parts have been replaced during troubleshooting process: 1) MOTHERBOARD 2) LCD cables both left and right side. 3) DAUGHTER BOARD 4) Right hand side USB portion but the problem still remains unresolved as my system is still having problems. now they are asking for HARD DISK replacement also. but now am not interested in this product anymore. its highly unreliable. i am asking for the complete replacement of the product or THE DELL SHOULD REFUND MY MONEY. kindly suggest what should be done now. thanking you satyendra kumar verma ph [protected] email: satyendra.[protected]@gmail.com

Bad News 4m Dell Company, Fed up from Dell Laptop Service, Waiting since last 4 months. Must Read, Like and Share it Plz Don't Buy any Dell Laptop, Company has not parts availability to repair its products Buy any other brand laptop never Dell, Its Second Time i am facing problem with dell laptop and have given to service center in Nov 2014 till now i didn't receive it. Company said that mother board is not available so you have to wait or if it doesn't then we will refund your money. But my laptop is wastage if product is not avalable

I have purchased Dell Venue 8 32 GB Tablet with Wifi today. The Product description on the box and while purchasing the the product stated that the product has 1 year Brand Warranty. On receipt of the product, I first opened it and checked on the website of Dell to check if it has valid warranty. However, to my surprise the product warranty shown on the Dell's website shows that the warranty for this product is mostly expired expect for carry in service warranty which is said to be valid only upto April 7, 2015. I have the invoice date as on 6/2/2015. Still I can't understand why the warranty is being wrongly shown. My service tag no. is BXPMJY1. Awaiting quick reinstatement of warranty from dell. Contact me at : 91 022 [protected] [protected]@yahoo.com

I had a warranty for my dell laptop till Feb-10-2015. For some reason the Warranty information was wrongly updated in the Dell website. I had mailed a customer care support personal after a very short call and he had committed in getting back in 2 days. even after 1 week and 3 reminder mails, i have no response and the warranty status is not updated in the dell website. Due to expiring warranty i am not able to extend the warranty as well now. This is the worst possible customer support that can be provided by any organization that wishes to continue to have repeat business. Prasanth [protected] Service Tag: 3JQ1HP1

I purchased a DELL LAPTOP on 21/10/2014 on my name (PAWAN KUMAR TIWARI) with Invoice No. PSI/1415/02721, from DELL EXCLUSIVE STORE in Lucknow, wherin I was told that if I pay an additional Rs 1499/-, I would get a Validation Code & PIN for encashing a e-GiftVoucher of Rs 3000/- from designated stores of Peter England/Allen Solly/US Polo/Titan upto 4 months. Accordingly I paid Rs 1499/- online & thereafter received a Validation Code No [protected] & a PIN on 3/11/2014 via SMS on my Mobile Number. It was stated that the said eGiftVoucher (eGV) can be downloaded & redeemed anytime within 4 months i.e from date 3/11/2014 I can encash it from the designated outlets(PETER ENGLAND, ALLEN SOLLY, TITAN etc) within 03/03/2015. Accordingly, now I planned to purchase apparels from PETER ENGLAND outlet in Lucknow, But surprisingly when I attempted to download the eGV, it doesn't happen. Further, when I contacted the Gift site i.e. http://www.giftbig.com & on their Customer care No. [protected], they stated that you should have downloaded the eGV immediately on receiving the Validation Code & PIN and we will not honour your eGV. It is submitted that NOWHERE it is written in Terms & Condition that the Customer should download the eGV immediately after receiving the Validation Code & PIN. Hence it is improper to disallow the download & redemption of eGV, until I am redeeming it within the stipulated 4 months. Hence it is requested that, since I have already paid Rs 1499/- for the eGiftVoucher, the eGV of Rs 3000/- for redemption in PETER ENGLAND showroom may be allowed to me immediately & sent to my Email : [protected]@gmail.com at the earliest please. Further, incase this is not allowed then my Amount Rs 1499/- paid to DELL may be remitted to me immediately please. From PAWAN KUMAR TIWARI M-[protected]

I purchased a DELL LAPTOP on 21/10/2014 on my name (PAWAN KUMAR TIWARI) with Invoice No. PSI/1415/02721, from DELL EXCLUSIVE STORE in Lucknow, wherin I was told that if I pay an additional Rs 1499/-, I would get a Validation Code & PIN for encashing a e-GiftVoucher of Rs 3000/- from designated stores of Peter England/Allen Solly/US Polo/Titan upto 4 months. Accordingly I paid Rs 1499/- online & thereafter received a Validation Code No [protected] & a PIN on 3/11/2014 via SMS on my Mobile Number. It was stated that the said eGiftVoucher (eGV) can be downloaded & redeemed anytime within 4 months i.e from date 3/11/2014 I can encash it from the designated outlets(PETER ENGLAND, ALLEN SOLLY, TITAN etc) within 03/03/2015. Accordingly, now I planned to purchase apparels from PETER ENGLAND outlet in Lucknow, But surprisingly when I attempted to download the eGV, it doesn't happen. Further, when I contacted the Gift site i.e. http://www.giftbig.com & on their Customer care No. [protected], they stated that you should have downloaded the eGV immediately on receiving the Validation Code & PIN and we will not honour your eGV. It is submitted that NOWHERE it is written in Terms & Condition that the Customer should download the eGV immediately after receiving the Validation Code & PIN. Hence it is improper to disallow the download & redemption of eGV, until I am redeeming it within the stipulated 4 months. Hence it is requested that, since I have already paid Rs 1499/- for the eGiftVoucher, the eGV of Rs 3000/- for redemption in PETER ENGLAND showroom may be allowed to me immediately & sent to my Email : [protected]@gmail.com at the earliest please. Further, incase this is not allowed then my Amount Rs 1499/- paid to DELL may be remitted to me immediately please. From PAWAN KUMAR TIWARI M-[protected]

I have purchased a Dell laptop on 15/10/14. With an offer that when I pay Rs.1499/- they will give me extra two year warranty and Rs.3000/- worth E-voucher. So I paid Rs. 1499/- on 20/10/14 and got a two year warranty and E-voucher with four company options. My order id is [protected]. One week before I tried to utilize the e-voucher (Jabong) but it shows that the card was expired and I am not aware of it. Actually the e-voucher has four months validity from 20/10/14. And I was totally disappointed with expiry date. Kindly activate the validation code and pin. Kindly do the needful

Dear Sir, I purchase new dell tab . Charger of same becomes faulty .I meet regular local service station after meet them they stated only charger is faulty .But they stated to keep tablet also for getting replace charger for booking purpose only .I am submitted my tablet and faulty charger with them .After 3-4 days I requested to them return the tablet .But they stated that they do not return same till than replace charger . As charger is faulty and tablet is not necessary to replace charger .They stated that keep tablet and charger both unless you accept faulty charger and tablet both . They return tablet & faulty charger . I request them for return replace charger but they denies for same with direction that to keep tablet another 4 days . THIS KIND slow and unnessary harresed by service center, pls provde solution for same .

Sir, I have purchased Dell i3, 4GB/500GB/DVDRw/15.6.display laptop SIN G5NX212 on 11.10.2014 at Agni Computers, Tenkasi, Tirunelveli Dt, , Tamilnadu.The laptop shows non genyine start on 24.01.2015 At once i give the laptop for service at the same place. They cleared. But when i start the laptop in my home the same problem also exists.So when i complaint to the same place they serviced on 26.01.15, but all the programmes are deleted.Within purchase of 4 months the laptop has several problems and it in service for half of the day. So i requuest you to take action against the dealer