Dell India Complaints & Reviews

I purchased my Dell Laptop (service tag - 8HYXGZ1) on 23rd May 2014 from the authorized dealer in Nehru Place (Delhi), Vidur & Co Pvt Ltd. I was facing some problem with my system hence I called up the customer care, they informed me that the warranty of my laptop lapsed in December, further I was informed that this could be the date when the dealer purchased the system from Dell. However the dealer should have updated Dell about my purchase and hence should have updated the warranty to till 23rd May 2015, as a result I was not helped on my issue by dell customer care suggesting that my system was out of warranty. Due to the negligence on the part of dealer I had to face this issue and had to call an engineer (not from Dell) to help me resolve the issue. I was not liable to pay to an engineer for an issue which should have been covered under warranty, this is clearly the mistake of the dealer due to which I had to suffer and this is not acceptance. I request you to please look into the matter and provide me with a resolution.

Hi, I purchased Dell i3 laptop from Croma mall at baroda on on second day it was shut down directly and touch was not working which we show at croma Shop in Baroda after few days they told us there is some driver issue and mfg. defect. In new laptop there is issue so why we suffer ?

Hi, I am divya from Bangalore. I purchased Dell Venue Tablet 3 months back which has got the warranty also. I was very frustrated with the tablet. When I try to open a window it was taking too much time to open. When I get the call it was taking time to attend the call. So, I want to return it as soon as possible.

My name is Satheeshkumar CP([protected], [protected]@gmail.com), I am working in Coromandal Infotech India Ltd, Chennai. I gave my Laptop Dell Inspiron N4110 in LAPTOP STORE, Shop No s14c, 2nd Floor, Phase-1, Spencer Plaza, Anna salai, Chennai-600002 on 19/12/2014 for servicing. Because they said that they are Authorized Service center of DELL. And they said that they will be calling me within one or two days and they will be saying the estimation cost. If you OK for that they will be proceeding or else you can get my Laptop by paying the diagnosing cost of Rs.300. They called me on next day as they said and they said, we have to replace the Mother Board, it will costs around 11500. Then I replied them that please don't proceed I don't have that much money in my hand right now. So I will get it replaced after one or two months when I am having money in my hand. Then I received my laptop back on 22/12/2014 after giving diagnosing cost of Rs.300. So, on 28/03/2015 I gave my laptop in GBS Systems & Services Private Ltd, which is Authorized Dell Service Center in Chennai to get Mother Board replaced. Within in one hour I get a call from GBS Systems, A technical person was talking and he said that we have to change Processor also because before this you gave your laptop in some other service center it seems they removed some IC's from motherboard and also they replaced an 1st Gen i5 defective processor with broken pins instead of your 2nd Gen i5 Processor in your motherboard. After that I was contacting LAPTOP STORE but, I didn't get any proper response from them. Details of LAPTOP STORE INDIA PRIVATE LIMITED Website: http://www.laptopstoreindia.com/ Phone Numbers: [protected], [protected] They are having four branches 1)1, 3d, Vantage Plaza, MG road, Adyar, Chennai[protected], Appasamy Building, 1st Floor, 100 Feet bye pass road, Velachery, Chennai[protected]Shop No s14c, 2nd Floor, Phase-1, Spencer Plaza, Anna salai, Chennai[protected], Sigma Arcade, 3rd Floor, Old Airport Road, Marathahalli, Bangalore-560037, Ph:[protected]

I HAVE PURCHASED DELL INSPIRON 7537 LAPTOP FROM GURU DAYA INFO TECH, WRIGHT TOWN JABALPUR ON 30/10/2014. BILL AMOUNT OF RS 60000. INVOICE NUMBER IS S14 332. I HAVE PAID 60000 FROM 2 STATE BANK OF INDIA DEBIT CARD AND AS PER DELL CASHBACK SCHEME I WILL BE RECEIVING AMOUNT OF RS 1500 IN MY 2 ACCOUNTS. ITS BEEN 6 MONTHS I HAVE NOT GOT MY CASHBACK. KINDLY SOLVE THE ISSUE AS SOON AS POSSIBLE. MY EMAIL ID IS [protected]@yahoo.com. THANKS - YUGANSH SABHARWAL

DELL computer monitor model number IN1930S Serial number CN-OWW-PYS 72872. This monitor is not functioning for the last six month and the customer contacted the authorised service center. Technicians came and they took this monitor and went up to their vehichle then came back and told the customer that the problem was physical damage. But the monitor doesn't have any kind of physical damage. Again customer contacted the service center but they didn't mind to the calls and hesitated to answer properly for the questions.

I purchased dell laptop on January 2015. At the time dell declare winter offer for extended warranty through their online partner compuindia with extra reduced money. So I booked and pay to compuindia for my new laptop on 26th jan-2015 and transaction also success full. At that time said that warranty details also send to mail or address. But till date i several time docket to dell support and also compuindia, but none give me answer for my question and no warranty details not send to my email or address. My laptop details given Below: Inspiron 13 (7347, Mid 2014) Service Tag: D10T432 | Express Service Code: [protected]

i had purchased dell laptop in 2010 after one year renewed the warranty for complete cover warranty but that time also the warranty which dell people renewed was some hardware warranty and i was informed it is a complete cover warranty. then in 2013 i again renewed it for two years it was also been said that its a complete cover warranty but they have renewed again this hardware warranty. i have even mailed this issue to the woman who has renewed it in 2013 and also to the manager 4 days back and till now no reply. at the time of warranty renewal the dell people contacted me and informed me that if i will not renew the warranty the complete cover warranty will be expired and can never be renewed ever again if once expired. the second renewal also was done before the warranty expired as informed at the first time.n now i want certain parts of my computer to be changed as broken but now they are telling me hardware warranty etc. email sent to dell: [protected]----- Subject:: Highly Annoyed Customer : Warranty Related ISSUES Mar 23 at 7:22 PM To snehal.[protected]@sutherlandglobal.com CC zouheb.[protected]@sutherlandglobal.com Hi Snehal, I am a very disappointed customer. The story goes like this I got my laptop on 26th Aug 2011 (with a complete cover), was a happy customer by that time. Then for the first time I got it renewed on 21st May 2012 (for complete cover again) with order No.[protected], post this renewal whenever I had CONCERNS I Always had a Big time with you guys*(Dell), which converted me to an annoyed customer. Then for the second time I got it renewed on 26th Aug 2013 (for complete cover again) with order No.[protected], and last but not at all the least post this renewal whenever I had ISSUES I have to Kill my Time with you guys*(Dell) like anything to make you understand that which kind of warranty I am carrying for my product, and now what you have got is an Unhappy, Highly Fumed up customer who wants to know why the Hell she is being paying such a bulky amount if she is NOT GETTING the SERVICES for COMPLETE COVER. In short I have been told that since the first renewal I am not getting a complete cover on my laptop though I have been told that I am getting it. Please FIX this ASAP !!! Notes: And you guys*(Dell) better come up with reasonable answers or I have to knock the doors of customer forum & other legal authorities for my rights. P.S. Contact me ASAP. Contact No. [protected], [protected] Regards, Nitisha Acc. No.[protected] Order No. 26353308

i purchased a dell latitude 3540 in august 2014, since one week ENTER KEY near NUM PAD not funtioning properly, it does not work but some times it continuesly pressing automatically which creates handing of the system. Kindly solve my problem S KATHIRESAN port blair, ANDAMAN MOBILE [protected] / [protected]

Dear Sir, I am Venugopal, I have laptop dell Inspiron Sl No CN-02JCHC-70166-1A7-00ST-AOO Reg No-P22G001, Reg Model- P22G Battery Sl. No: CN-04XRJH[protected]CY-A01 This laptop is not charging but on power that is working . charging warning will be like as plugin connected but not charging. Venugopal Manipal [protected]

Hello, I am Sudeep Vundurty, using Dell Latitude 3540 with service tag: 9W19RY1 and express service code: [protected]. My Laptop's LCD screen was broken. I raised the complaint two weeks back, later on I got the quotation but from then there's of no response. I am completely waxed with you service. I don't know how do you run this big organization without having proper ethics. This is the worst consumer service I ever experienced in my life. Every time when I call you people I have to hang on the call for atleast one hour then what? It's of no use, I'm being left with my problem unresolved. Because of your negligence I am suffering. Your customer phone service, it really sucks. I want my product repaired right now. You could atleast provide the service in Dell service centers but to make it worst there is no service for latitude series in service centers. What is the use of services centers? When you are not able to resolve one simple issue atleast outsource our service to third parties, they could better service then you people. I bought this product, I didn't get it for free, then why I'm not getting any response? Email: [protected]@gmail.com

I purchased dell inspiron 15 3543 on 10th March 15. Couple of days before two lines appeared on the top side of the screen. I tried to log a complaint at[protected]. I have been told that system is down and call again on monday 23rd March. I request dell to help me with it. Thanks

I have purchased an Inspiron 15 in the month of Oct'14 and inspite of my best efforts, the bluetooth option is not getting activated. My address and other contact details are as follows :- S Srinivasan Flat No. 002, Sankalp Serene Apartments, 3rd Stage, Vishweshwara Nagar, Industrial Area, Mysore - 570 008. email : [protected]@rediffmail.com Mob : [protected]

I service my laptop on sept14 under warranty, Dell executives told me that they have changed hard disk and the issue will not arise again, But i am facing this issue again.They warranty service is too poor now i have to pay 4000 again.Please dont trust dell

i bought a brand new inspiron dell aio DELL Inspiron 20 Model 3043 online from dell site,
even after talking with the technical experts from dell and downloading suggested softwares, the brightness of the screen could not be reduced.the buttons dont work.
when the cursor is taken on the brightness button on pc settings, it shows "windows can't adjust the brightness on this display"
the menu button with 9 squares dont work, when pressed it just gets the screen blank
brightness of the screen is very high and not suited for reading.
the problem is not yet resolved.
pl help urgenlty.
lot of my important work is getting hampered.
thanks

I have submitted my tablet to get my damaged screen display replaced and it's about to be a month and still no action has been taken. I gave my tablet in one of the authorized service centers in Gujarat (Rajkot) and The name of the place is ASHU INFOTECH. I gave my tablet on 25/02/2015 and I have been calling the customer care department of dell regularly and also the service center person but no satisfactory answers have been given. I have also made the required payment since it was an damage case. I need my tablet I can't wait for so long I was told the issue will be fixed in 10 days max. now It's going to be a month. I either need a replacement or an compensation for keeping me wait for so long and for not giving a good after sales service. My tablets info numbers ST: CJST7Z1 and EX [protected]

I bought a laptop in last year. Now recently a typical problem is showing in my laptop screen. When I start my laptop, then if I press the screen to move backward a bubble like structure show in the screen. So my request please change my laptop screen as soon as possible.

14 มีนาคม 2558 เรียน ผู้ที่เกี่ยวข้อง เรื่อง ขอร้องเรียนคุณภาพของสินค้า Notebook Dell ดิฉันศิริพร มงคลธนวัฒน์ ได้ซื้อ notebook Dell model Inspiron 15R (5520, Mid 2012) Service Tag: 5DLBFV1 | Express Service Code: [protected] จากร้าน IT city sriracha เมื่อวันที่ 11 สิงหาคม 2555 เมื่อประมาณต้นเดือนมค. 58 เครื่องได้เกิดปัญหาเปิดไม่�...⇄ เวลาเปิดจะมีเสียงดังตลอดเว�...⇄ ดิฉันจึงให้ทาง IT city sriracha ดูเครื่อง ช่วงประมาณต้นเดือน กพ. ซึ่ง จนท แจ้งว่า mainboard เสีย ดิฉันจึงได้ติดต่อไปยัง call center dell เมื่อวันที่ 20 กพ. โดยทาง จนท ก็แนะนำให้ต่อประกัน แล้วจะดำเนินการแก้ปัญหาให้ ต่อมาอีก 2 วันก็มีเมล์กลับมาแจ้งว่าต่�...⇄ ต้องซ่อมเครื่องให้เรียบร้อ�...⇄ ดิฉันจึงได้ถามกลับไปว่าแล้�...⇄ Dell จะแสดงความรับผิดชอบต่อผลิต�...⇄ ก็ไม่ได้คำตอบกลับมา เนื่องจาก notebook เครื่องนี้ ใช้งานมาแค่ 2 ปีครึ่ง ก็เกิดปัญหา mainboard เสีย คนใช้งานเป็นลูกสาวที่เรียน�...⇄ ใช้งานน้อยมาก แค่งานทางด้านเอกสาร ใช้เน็ต เกมก็ไม่ค่อยได้เล่น ทาง Dell คงสงสัยว่าทำไมไม่ซื้อประกั�...⇄ ดิฉันคงพลาดเองที่ไม่ได้ใส่�...⇄ เพราะคิดว่าจะใช้งานไม่เกิน 5 ปี ก็คงจะเลิกใช้ และจากประสบการณ์ทั้งตัวดิฉ�...⇄ 20 ปี ที่ใช้คอมพิวเตอร์มาทั้งที่�...⇄ เครื่องที่ใช้ในระยะ 4-5 ปี ยังไม่เคยพบปัญหา mainboard จะเสียเลย แม้แต่เครื่อง HP ที่ซื้อปี 2554 ก่อน Dell 1 ปี ปัจจุบันก็ยังใช้ได้ดี ไม่มีปัญหาอะไร ที่ดิฉันตัดสินใจซื้อเครื่อ�...⇄ Dell เพราะได้รับทราบข้อมูลว่าทา�...⇄ จะมีการรับผิดชอบต่อผลิตภัณ�...⇄ จึงอยากจะลองใช้ผลิตภัณฑ์ขอ�...⇄ Dell แต่ก็ต้องผิดหวังอย่างแรงใน�...⇄ 2 ปีครึ่ง mainboard พัง และวามรับผิดชอบจะมีก็ต่อเม�...⇄ แต่ทาง Dell ไม่ได้ใส่ใจเลยหรือว่าระยะเ�...⇄ จะมีความรับผิดชอบในทางอื่น หรือจะมีการหาสาเหตุของปัญห�...⇄ ไม่ใช่แค่ปล่อยให้ปัญหาผ่าน�...⇄ ดิฉันอยากให้ทางบริษัทฯ แสดงความรับผิดชอบต่อผลิตภั�...⇄ ไม่ใช่ปล่อยให้ลูกค้าต้องรั�...⇄ notebook ในราคาสองหมื่นกว่าแล้วใช้ง�...⇄ 2 ปีครึ่งเครื่องพัง แต่ถ้าบริษัทฯ ยังไม่สนใจปัญหานี้เพราะลูก�...⇄ ดิฉันก็จะหาช่องทางอื่นในกา�...⇄ Dell ที่มีแค่นี้ ให้ได้รับรู้เท่าที่จะสามาร�...⇄ จึงเรียนมาเพื่อโปรดดำเนินก�...⇄ ขอแสดงความนับถือ (ศิริพร มงคลธนวัฒน์) Tel. [protected]

I purchased a Dell XPS L502X for INR 75000 in 2011. The laptop comes equipped with an NVIDIA Optimus GT540M graphics card. Since then, for four years, every single time I have attempted to run a game, the laptop has run into severe issues. Initially, the problem would occur after half an hour of play, but by now I cannot even start a game without its crashing. The laptop freezes and the audio stutters. I have to hard boot the laptop, and I get the notification that the display driver has crashed and has recovered. I have tried everything from getting the parts replaced when the laptop was under warranty, to reinstalling the OS and updating the drivers. Absolutely nothing works, because this model was shipped with a faulty hardware architecture. Dell has cheated thousands of its customers worldwide who purchased the XPS L502X laptop, across the world. Their support forums are overflowing with threads regarding the exact same issue, but there has yet been no solution forthcoming. There has not even been an acknowledgement and recognition of this severe fault in this model from Dell.

i had bought a laptop from dell store and the offer that i was to receive was Dell speakers worth Rs:4000. It has been more than 3 months since i bought the laptop and i still did not get the offer, the store says Head office is not Responding and where i have to complaint.? I want the need to be met as i have bought a laptop from them and the company thinks i am a fool, i want the urgent need to be met to the earliest, worst service by dell and this is fraud and cheating people. DELL OUTLET ADDRESS : 259, 2nd Floor, GIP Mall, Sector 38A Noida, Noida - 201301 phone no :[protected],[protected] contact me : [protected]@gmail.com