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Dell India Complaints & Reviews

www.dell.co.in

1.3

Updated: Aug 6, 2025

Complaints 3052

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775

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2277

So far, so good. Dell India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Dell India will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Chennai, Tamil Nadu

I purchased a Dell refurbished laptop in oct 2014. My internal speakers stopped working from past few days. When contacted Dell Customer service, i was told that the internal speakers were damaged and they cannot replace it under warranty since i used third party software in my laptop. They said i'm using a blacklisted software(VLC media player) in my laptop so they cannot replace the speakers. But my concern was they have never mentioned VLC media player as a blacklisted software anywhere in their website. They gave me a link showing that warranty will not be covered if we use any third party software. In that case, even Microsoft is a third party software and if any issue comes with Operating system will they tell the same. It is common that everybody will install a media player, how can everybody know the list of Blacklisted softwares DELL company have. I did not get any reply other than this from them. So decided to post it here.

Aug 13, 2020

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ajith269

from Chennai, Tamil Nadu

Dec 17, 2014

Now 2 USB ports not working

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Address: North Goa, Goa

I am dell laptop user. I brought new laptop in june 2013 and as soon as warranty period of 1 year is over the battery is gone, not working any more. Dell people are blaming me that i m not using it properly if this was the case then why within 1 year laptop was working fine and as soon as warranty period is over the battery got damage. I stay in hostel many students in my hostel are using dell and had got lot of complaints compared to HP and any other brand.

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Address: Bangalore, Karnataka

The brand new DELL Venue8 tablet with wifi + 3G, received on 4th November 2014, from compuindia.com [ so called on line Dell suppliers ] is not working .The Tablet is not switching on even it is fully charged. !!! Order details :Invoice date : 3rd November 2014, Invoice number :[protected] Order Date : 1st November 2014, Order Number :[protected], Product SKU: DV8A232iB3G It is shocking, how the new tablet has gone wrong in 1 month, though it is handled with great care !!! Is comupindia selling second hand Dell tablets? After noticing the problem I contacted the customer support group and gave my brand new tablet to Dell service center, JC Road Bangalore on 13/12/2014 for repair !!!. They asked me to collect the repaired tablet today (16/12/14) . I have gone to collect the tablet. They said, tablet was in observation and it worked for 1 day and failed to start again. They asked me to come 2 days later. What the hell is this ? Now I feel that it is a second hand tablet given by compuindia and fooling the customers. I have lost faith in Dell as well as compuindia online purchase. Please don't sell used tablets.

Aug 14, 2020

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CompuIndia Customer Care

from Bengaluru, Karnataka

Dec 23, 2014

Dear Customer,

Greetings!!

CompuIndia is Dell affiliate, we assure you that the products shipped are genuine Dell products.

We have mailed you, please check & do the needful to assist you.

Thanks & Regards,
CompuIndia Team

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Address: Coimbatore, Tamil Nadu

I had registered a complaint with my Dell laptop and the problem was not resolved while I had the warranty. Now the Dell customer service is telling that i have to pay Rs.1400 for solving my laptop problem. They are telling that they closed my case already and so it wont come under warranty. But I am still having the same problem from the last 5 months

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Dear Team, I have but my dell inspiron 15 (3521)laptop dated 18/04/2014 from your outlet M/s Guru daya info system, jabalpur(mp), now from last 1 month i am facing problem with this model, keyboard and camra is not working properly. kindly resolve my above mentioned problem as soon as possible. Regards harish gangwani [protected] nirmal bhawan, ward no 11 jwalamukhi, sihora, jabalpur(mp)

Aug 14, 2020

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Address: Cuttack, Odisha

we have complied all requirements as led down under your scheme"CELEBRATE DELL SE"for extention of warranty period and gift voucher and Rs.1499 has been deposited on 12.10.2014 under debit card which has already been accepted by your company, but till date no sms or e-mail has been received. Please intimate the steps taken by your company to that effect through e-mail

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Address: Lucknow, Uttar Pradesh

when i connect charger to laptop then this msg is display. " the AC power adapter type can not be determined. your system will operate slower and battery will not charge. this problem might be solved by; 1) ensure the plug is inserted completely for best system operation. 2) connect a dell 90 watt AC adapter or higher. i always insert plug properly but again same message display.

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Address: Chennai, Tamil Nadu

I ordered a Dell PC Inspiron 3647 on 7th December 2014 (PC literacy week). I exchanged my old computer and ordered the above mentioned product. The Dell exclusive store in Velachery, Chennai was the store who accepted my old PC for 2500 rupees. They told me that EMI conversion program was not working from Saturday 6th December and I can only swipe my credit card after EMI conversion can be readied. Hence I paid an amount of 4440 rupees to fix the order. From 6th to 13th, I'm calling daily to enquire about purchase, only to find the cashier/manager telling all the excuses like, they notified their ICICI bank to issue NOC (no objection certificate) and they will let me know when the EMI conversion is ready. I'm not sure how long I have to wait. Is this the common practice in Dell to treat a customer? I think it's a no shame to buy a product in EMI scheme. Is it? The manager/cashier's responses were very shabby.

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Address: Ghaziabad, Uttar Pradesh

Dear sir, this is to inform you that my laptop backspace key is not working since last two months am wisit at your service sentre they are saying do compliant on line. kindly repair my key board/change as you know well and do the needful. Thanking you, Kuldeep panwar [protected] [protected]

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Address: Mumbai City, Maharashtra

In my warranty period I had visited dell andheri service center when my system was not starting and so the motherboard had to be replaced.But after a month again my system stopped working and after diagnosis in andheri service center only they told me its a motherboard issue.First they took Rs 1300 for diagnosis and now asking for Rs 13000 just to replace motherboard without giving me the old motherboard back.Plus they are unable to answer why it is happening so .Since my laptop is i7 core and 8gb ram how do I know that my laptop's original parts are intact.I have no trust in DELL now.PLease respond asap.

Aug 14, 2020

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Address: Jaipur, Rajasthan

I URCHASED A DELL LAPTOP ONE AND A HALF MONTH AGO AND IT WAS FOUND TO DEFECTIVE. I SOMEHOW MANAGED TO GET MY MONEY BACK. I BOUGHT ANOTHER DELL LAPTOP AND IT WAS ALSO FOUND TO BE DEFETIVE. THE COMPANY FIRST TRY TO RESOLVE THE PROBLEM AND BUT WHEN ALL INTERNAL PARTS WERE FOUND TO BE DEFECTIVE THEY REPLACED IT. I GOT MY REPLACED DELL LAPTOP AFTER A MONTH AND IT AGAIN HAS SAME DEFAULT AS THE EARLIER ONE. CONSECUTIVELY I GOT THREE DELL DEFECTIVE LAPTOPS. THIS RESULTED IN GREAT LOSS OF MY STUDIES. SO NOW I WANT TO FILE A CASE AGAINST DELL IN CONSUMER COURT AND WANT ALL COMPESTATIONS

Aug 14, 2020

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Address: Bangalore, Karnataka

When I purchased the laptop I paid for Windows 7 CD. The vendor informed that, I will be provided with a Windows 7 CD in courier. Even after 6 months I didn't get any courier, Now I have a OS problem. When I contacted the dealer, he is asking me to contact dell customer service and they are telling that they will never provide the Windows 7 CD. Then why we are paying our hard earned money for that? Now to resolve this problem, they will send a service engineer and I have to pay Rs.700 to Rs.800 approx also to fix the windows issue I have pay extra amount that service engineer is asking me to pay.

Aug 14, 2020

Complaint marked as Resolved

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Address: Churu, Rajasthan

Sir, my dell Desktop Systems Power On But No Display, No Key Board & Mouse Light On, Dell Inspiron 3647 Servies Tag- 30nv022 Ex.S.Tag- [protected] Mfg Date[protected] Sale Date- 08/10/2014 Address:- Rejerv Police Line, Block No-D, Quator No-2, Mob- [protected], [protected] Email Id- [protected]@yahoo.com

Aug 14, 2020

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Anamika Computer

from Narnaul, Haryana

Dec 10, 2014

is first time no comment

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Address: New Delhi, Delhi

We purchase the Dell Latitude 3440 pre-install windows laptop (service Tag No. 41QT712) from “Transtek Infoways Pvt. Ltd., New Delhi” vide Inv. No. TTEK\DEL\14-15\1456 on 29 Sept, 2014 with 3 year onsite warranty (warranty code is CAL003W72118S8IN9. I am attaching herewith the inv. Scan copy Inv RP Laptop.jpg for your kind reference. When We Call the Dell at the DELL customer support no.[protected], then Dell technical support executive attend the call and try to resolve the problem telephonically at-least 1 hrs. Then he told to remove the HDD from laptop and take backup and restore the laptop factory settings. I told him to arrange the visit of Dell engineer at my office to resolve this problem onsite, then he clearly denied to provide the onsite support and reply that we can not provide the online support for this laptop. Then I Restore the computer myself and after 2-3 days laptop suddenly automatically restart display the error message again.( Error message attached file: error.jpg) I want to say that if We purchase the Dell Laptop with Pre-install Windows with 3 years onsite accidental warranty then how can DELL denied to support onsite for Pre-install windows problem as well Hardware problem. I want to ask you that why the supplier give us the faulty laptop because this laptop not working properly from the day one, now if we complaint with the DELL to support and resolve this problem, the Dell also not support us and we are facing lots of problem. Now if DELL will not resolve this problem within 1-2 days then I will register case against Transtek & DELL India Pvt. Ltd. To supply the faulty laptop and not resolve the problem. Waiting for your reply. Note: We are the 6 years old customer of DELL and We directly Deal with DELL. Regards Arvind Sharma [protected]

Aug 14, 2020

Complaint marked as Resolved

Dell India customer support has been notified about the posted complaint.

Dec 12, 2014

Updated by arvindsharma23 There is no response from DELL

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arvindsharma23

from Delhi, Delhi

Dec 12, 2014

I think Dell Supply this laptop faulty and also not provide the online service after getting the on-site warranty amount. So if Dell is not provide you the service then please stop to purchase the DELL Products.

Kuhu

A

arvindsharma23

from Delhi, Delhi

Dec 26, 2014

We purchase the Dell Latitude 3440 pre-install windows laptop (service Tag No. 41QP712) from “Transtek Infoways Pvt. Ltd., New Delhi” vide Inv. No. TTEKDEL[protected] on 29 Sept, 2014 with 3 year on site warranty ( warranty code is CAL003W72118S8IN9. I am attaching herewith the inv. When We Call the Dell at the DELL customer support no.[protected], then Dell technical support executive attend the call and try to resolve the problem telephonically at-least 1 hrs. Then he told to remove the HDD from laptop and take backup and restore the laptop factory settings. I told him to arrange the visit of Dell engineer at my office to resolve this problem on site, then he clearly denied to provide the on site support and reply that we can not provide the online support for this laptop. Then I Restore the computer myself and after 2-3 days laptop suddenly automatically restart display the error message again.( Error message :Windows has covered from unexpected shutdown).Transtek Engineers also format the laptop 2-3 time and reload the windows but after 2-3 days problem come again and again.

I want to say that if We purchase the Dell Laptop with Pre-install Windows with 3 years on site accidental warranty then how can DELL denied to support on site for Pre-install windows problem as well Hardware problem. I want to ask you that why the supplier give us the faulty laptop because this laptop not working properly from the day one, now if we complaint with the DELL to support and resolve this problem, the Dell also not support us and we are facing lots of problem. Now if DELL will not resolve this problem within 1-2 days then I will register case against Transtek & DELL India Pvt. Ltd. To supply the faulty laptop and not resolve the problem. Waiting for your reply. Note: We are the 6 years old customer of DELL and We directly Deal with DELL.

IF we purchase the DELL product from his business partner then why the DELL not providing us the service even not register the complaint CALL.

Regards
Arvind Sharma
[protected]

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Address: Dakshina Kannada, Karnataka

My dell laptop speakers were giving distorted sound. I called to dell technical support. My laptop has the warranty till December 2015. But dell technician told me that because I have VLC player installed in my laptop so that's why my laptop speakers have gone bad. Dell technical person told that dell will not replace speaker under warranty because I have VLC player in my laptop. Even paying about 10, 000/- rupees for warranty already I agreed...

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Address: Karimnagar, Andhra Pradesh

I Purchased a New Laptop 2months back, I have problem blue screen issue from same day, I contacted the service centre in secunderabad, they checked and confirmed there was hard error, so suggested for replacement then I contacted vendor for replacement but they said, raise complaint in customer care they will replace the device, on next day I contacted and spoke to customer care, they I asked them to replace the device, but they checked and said that the problem was solved, but the issue was not solved I face the same blue screen errors regularly, recently on 04/12/14 again I contacted customer care again the they checked in online and confirmed there was issue in RAM and MOTHERBOARD, and they sent your service executive to replace the RAM, On 06/12/14 your service executive came and checked the device and he confirmed there also problem with HARDDISK also... Actually from Day one onwards when I Contacted the service centre in Secunderabad, the next day onwards I'm telling about this problem to all your people but your people is solving the problem and Now the Problem is in RAM, MOTHERBOARD and HARDDISK means Major Parts in system, almost Total Laptop is Problem, How could I accept to replace the parts in my system, this is my new system, I brought on Last week in September 2014, Kindly replace my Laptop with New One...

Aug 14, 2020

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Address: Kolkata, West Bengal

I HAD PURCHASED A DELL LAPTOP ON 10/10/2014 AND THE NO IS 4NC 9812. AS PER THE OFFER GIVEN TO ME I HAD MADE A PAYMENT OF RS 1499 ON 14 TH OCTOBER. I AM REALLY FRUSTRATED BECAUSE NEITHER HAVE I RECEIVED THE CONFIRMATION REGARDING THE PAYMENT AND NEITHER THE GIFT VOUCHER. I HAVE BEEN CONTACTING YOUR DIFFERENT PERSONALS THROUGH EMAILS AND OVER PHONE . I HAVE SENT EMAILS TO [protected]@celebratedellse.com, [protected]@gift.big.com, [protected]@dell.com.ON 21ST OCTOBER, 2ND NOVEMBER, 3RD NOVEMBER . NOT ONLY THAT I HAVE CONTACTED OVER PH . A NUMBER OF TIMES . LATTEST I HAVE SENT AN EMAIL ON 29TH NOVEMBER OF THE SCREEN SHOT OF THE PAYMENT MADE BY ME TO THE ABOVE MENETIONED EMAILS. STILL I HAVE NOT RECEIVED ANY ANSWER FROM YOUR SIDE. I FEEL I HAVE BEEN CHEATED AS EACH TIME I SPEAK TO THE DIFFERENT PERSONALS THEY ASSURE ME THAT THE MATTER WILL BE SORTED OUT AT THE EARLIEST. I WOULD REQUEST YOU TO LOOK INTO THE MATTTER AND SETTLE IT AT THE EARLIEST .

Aug 14, 2020

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Address: Gurgaon, Haryana

A faulty dell System is sold to me and when I complaint about it, It is said that the there is no manufacturing fault and vendor provide you corrupted OS. How what should I do, I need complete refund. Its really annoying. Due to nature of my job, I have to purchase a new system. Now this is a useless curse on me. Help me in getting refund.

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Address: Jaipur, Rajasthan

Sir, I have Dell Laptop Model No Vostro 2420, Service Tag S/No 6JDZGZ1 and Express Service code no [protected]. While working its screen automatically blinks within a span of 15 mins. My Address is given below:-1/487, New Vidhyadhar Nagar, Jaipur (Raj) 302023. Mobile no : -[protected] (Manish), [protected] (Akash) I request to you please solve my problem asap. Thanking you..

Aug 14, 2020

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Address: North Goa, Goa

Sir, I have Dell desktop Model No D06S, Reg Type D06S001, Service Tag S/No 15594Y1 and Express Service code no [protected]. The Power ON problem of my pc. My Address is given below:- IT Cell Army Camp Ponda, Goa PIN-403401 Mob No [protected] May I request to you please solve my problem. Thanking you

Aug 14, 2020

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