Dell India Complaints & Reviews

I purchased dell inspiron laptop in Aug, 2013. In the period of one year, the windows in the system corrupted 3 times and i am very much fed up of this. Now my laptop is not under the warranty period. I am not even able to operate anything in the laptop.

Complaint No.[protected] dated 11.12.2014 System is not booting Customer Care tried to solve the issue over phone but not solved and promised to send the engineer by Monday22.12.2014 the yesterday promised to send on 24.12.2014 but no response till 2:30 PM Still waiting to get the laptop repaired Regards Mohanan T N [protected] [protected]

Hi, i have a Dell Venue 7 tablet, service tag is JVRMHZ1 and the case number is[protected] . recently i had issues with the tab and when i took it to service centre they said it needs to be replaced with new motherboard and battery and i handover the device on Nov 27th. Since Nov 27th it was almost 26days and still my device was not repaired when i checked with the team they said they dont have the parts availability upto Jan 2nd week.i need this tab asap based on my priorities. while speaking with customer care i am getting differnt answers . i wonder that whether i buyed Dell product or any local product and i was highly disappointed by dell support. Thanks Srinivas

Sir, I bought DELL vostro3546, express service code- [protected], service tag- 9H2V712 (Corei3 4th generation, 1TB HDD, 4gb ram, 15.6in display, DOS) in 36, 500/-in India from state Jharkhand on dated 26 november 2014. After I bought this, I get to know that its price is 31, 000/- in State Odisha. Can you help me by inform me its original right cost ? From- Binay sethi Mobileno-[protected]

My laptop screen is physically detached in the month of august.We have physically communicated via Dell Service center. They have not resolved and given us a toll free number to contact.After several tries to call they have requested us to mail them.After mailing no reply has come.Again we have called, they confirmed us that they will call or mail but did not.

DELL VOSTRO SERVICE TAG- JVVKD02 EXPRESS SERVICE TAG- [protected] SYSTEM NOT WORKING contact secretary Thirumarady Grama Panchayath office, Ernakulam dist, Kerala 686662 sec.[protected]@gmail.com ph :[protected] mob [protected]

Hi Sir/Madam, I got a problem with my desktop service tag: F2R7T12, they are changed the motherboard two times, every time i said after replacing the motherboard get some burn smell i already told two times to technician and dell tech support team they said there is no problem . But after that same problem is repeating . Every day i am talking with tech support guys and they are taking remote session, i was wasted my time and money . i was paid 1000$ dollar’s to get some training from U.S people . Last 10 days i am not getting the training sessions due to desktop problem, they said they are not giving the training sessions again . Every day i was spend 4 to 6 hours to dell support team and technician, i was loss everything, still problem is pending … i purchased this desktop 90K Regards Shyam [protected]

I purchased dell vostro 3446 laptop during diwali. To avail dell vostro diwali offer I made a payment of Rs 699 on[protected] at 21:49:18 PM to buy a 64 gb pendrive and a dell wireless mouse as mentioned while purchase.The atom transaction id is 5550600 .The product has is delivered yet(date of complaint 18/12/2014).

Hello Team, I called on +91 [protected] and got hold of a person named Anand @ the Dell store & Service center at Marathalli and it was a very bad experience as either the person was not trained on telephone etiquette's or not happy with his job as he sounded very rude. Either way i did not get my purpose resolved. All i wanted was to know the quote to get my laptop monitor replaced. Dell Laptop Service Center in Marathahalli 301&302, Sigma Arcade, 3rd floor, Airport road, Maratha halli Bangalore (Next to Branded Factory) Call : +91 [protected], [protected]

Dear sir, i have purchased Inspiron 15 (3521) Service Tag : G7K8DW1 Express Service Code : [protected] on 15/01/2014 with invoice no. 32594 So please repair my laptop. Thank you. Abdul Alim e-mail_id : [protected]@gmail.com contact No1. [protected](Abdul Alim) contact No2. [protected](Shahadat Ali)

I purchased a Dell refurbished laptop in oct 2014. My internal speakers stopped working from past few days. When contacted Dell Customer service, i was told that the internal speakers were damaged and they cannot replace it under warranty since i used third party software in my laptop. They said i'm using a blacklisted software(VLC media player) in my laptop so they cannot replace the speakers. But my concern was they have never mentioned VLC media player as a blacklisted software anywhere in their website. They gave me a link showing that warranty will not be covered if we use any third party software. In that case, even Microsoft is a third party software and if any issue comes with Operating system will they tell the same. It is common that everybody will install a media player, how can everybody know the list of Blacklisted softwares DELL company have. I did not get any reply other than this from them. So decided to post it here.

I am dell laptop user. I brought new laptop in june 2013 and as soon as warranty period of 1 year is over the battery is gone, not working any more. Dell people are blaming me that i m not using it properly if this was the case then why within 1 year laptop was working fine and as soon as warranty period is over the battery got damage. I stay in hostel many students in my hostel are using dell and had got lot of complaints compared to HP and any other brand.

The brand new DELL Venue8 tablet with wifi + 3G, received on 4th November 2014, from compuindia.com [ so called on line Dell suppliers ] is not working .The Tablet is not switching on even it is fully charged. !!! Order details :Invoice date : 3rd November 2014, Invoice number :[protected] Order Date : 1st November 2014, Order Number :[protected], Product SKU: DV8A232iB3G It is shocking, how the new tablet has gone wrong in 1 month, though it is handled with great care !!! Is comupindia selling second hand Dell tablets? After noticing the problem I contacted the customer support group and gave my brand new tablet to Dell service center, JC Road Bangalore on 13/12/2014 for repair !!!. They asked me to collect the repaired tablet today (16/12/14) . I have gone to collect the tablet. They said, tablet was in observation and it worked for 1 day and failed to start again. They asked me to come 2 days later. What the hell is this ? Now I feel that it is a second hand tablet given by compuindia and fooling the customers. I have lost faith in Dell as well as compuindia online purchase. Please don't sell used tablets.

I had registered a complaint with my Dell laptop and the problem was not resolved while I had the warranty. Now the Dell customer service is telling that i have to pay Rs.1400 for solving my laptop problem. They are telling that they closed my case already and so it wont come under warranty. But I am still having the same problem from the last 5 months

Dear Team, I have but my dell inspiron 15 (3521)laptop dated 18/04/2014 from your outlet M/s Guru daya info system, jabalpur(mp), now from last 1 month i am facing problem with this model, keyboard and camra is not working properly. kindly resolve my above mentioned problem as soon as possible. Regards harish gangwani [protected] nirmal bhawan, ward no 11 jwalamukhi, sihora, jabalpur(mp)

we have complied all requirements as led down under your scheme"CELEBRATE DELL SE"for extention of warranty period and gift voucher and Rs.1499 has been deposited on 12.10.2014 under debit card which has already been accepted by your company, but till date no sms or e-mail has been received. Please intimate the steps taken by your company to that effect through e-mail

when i connect charger to laptop then this msg is display. " the AC power adapter type can not be determined. your system will operate slower and battery will not charge. this problem might be solved by; 1) ensure the plug is inserted completely for best system operation. 2) connect a dell 90 watt AC adapter or higher. i always insert plug properly but again same message display.

I ordered a Dell PC Inspiron 3647 on 7th December 2014 (PC literacy week). I exchanged my old computer and ordered the above mentioned product. The Dell exclusive store in Velachery, Chennai was the store who accepted my old PC for 2500 rupees. They told me that EMI conversion program was not working from Saturday 6th December and I can only swipe my credit card after EMI conversion can be readied. Hence I paid an amount of 4440 rupees to fix the order. From 6th to 13th, I'm calling daily to enquire about purchase, only to find the cashier/manager telling all the excuses like, they notified their ICICI bank to issue NOC (no objection certificate) and they will let me know when the EMI conversion is ready. I'm not sure how long I have to wait. Is this the common practice in Dell to treat a customer? I think it's a no shame to buy a product in EMI scheme. Is it? The manager/cashier's responses were very shabby.

Dear sir, this is to inform you that my laptop backspace key is not working since last two months am wisit at your service sentre they are saying do compliant on line. kindly repair my key board/change as you know well and do the needful. Thanking you, Kuldeep panwar [protected] [protected]

In my warranty period I had visited dell andheri service center when my system was not starting and so the motherboard had to be replaced.But after a month again my system stopped working and after diagnosis in andheri service center only they told me its a motherboard issue.First they took Rs 1300 for diagnosis and now asking for Rs 13000 just to replace motherboard without giving me the old motherboard back.Plus they are unable to answer why it is happening so .Since my laptop is i7 core and 8gb ram how do I know that my laptop's original parts are intact.I have no trust in DELL now.PLease respond asap.