Dell India Complaints & Reviews

I purchase dell laptop 1.5 months ago and I have a hinge problem and I complaint in dell service 30 September but you guys don't send any update and not resolved my issue

As per i complained the hinge promblem and they r telling change display and i am fraustred my laptop 2 months old is being part change and sometimes touch pad work also such case no [protected]
name Ashok kumar

I bought a new Dell vostro 5415, Rs 60500 on 27th Nov from Dell exclusive store. It has a manufacturing defect from day 1(backspace key had a squeaking sound coming from it).

The store did not do anything, the customer support just kept on passing me from one department to another. Find today I am told that replacement will happen in 40-45 days. They aren't giving an alternate laptop or giving me a full refund. I had no option but to agree and now after agreed they are saying we will give you a refurbished laptop and same model may not be available so we will give you alternate model. This is all coming from Dell customer support after 10 days of fighting on calls, emails and Twitter. This is a one day old laptop I am talking about.

The human resources director named rajeev rajan of dell company with contact number [protected] and named as jagdish dayal in truecaller .he cheated by taking money as security deposit for trainer kit and verification of documents and now they are not refunding money and isr please help to get back my money as refund they took 21900 rs from me.sir please help me

I purchased a laptop on 26/11/2021 and the billing person has entered the wrong bundle code that too it was clearly visible on the box and now he not picking up the call and if he is picking up the call then he is telling to call me on a toll free on which I called but it is not giving me proper response.

I have purchased the Dell laptop in April 2021 and I. 3 months it stopped working and till I have faced many issues and finally they approved to replace the laptop. From last 6 months I have not used the laptop. I have been calling customer care multiple times no response or update from there end and not even from replacement team.
I have not purchased the laptop to keep in locker. I have booked course to learn and for that I need laptop to practice. Now it has became joke to them.
Case Number 1:[protected]
Case Number 2:[protected]
So when this will get resolved. I don't have trust on Dell company and it's products.
Please help me to get my money back and I don't want to waste my time to follow up with them. It's frustrating from last 6 months.

I had recently got Inspiron 14 5000 model and it dint even took 3 months for keyboard to stop working properly. Now, every time I need to copy paste certain letters while typing which is a very hectic work as 1 letters are not working. I complained dell service center and they agreed to replace the keyboard as it comes under warranty. Its been over 2 weeks, I was informed it might take another 10 days and all of a sudden I get a mail reporting that keyboard will arrive in June/2022. If a company is selling so many defective laptops (I'm telling it only after going through customer reviews over dell products), they should take immediate responsibility in replacing default parts.
Never expected such a product from Dell service. Would really recommend people never to try with dell products as there's a 50 % chance that you might end up with faulty product.

The Finger print reader of my Dell Inspiron 14 5410 2-in-1 is not working. It says 'Something went wrong, close Windows Hello and try again. I have updated my drivers with Dell Assist and has an updated windows. My service tag is -96G1V93 ND the service code is- [protected].
Please help.

Name- SUSHANTA MAHAPATRA
mail- [protected]@gmail.com
Mobile- [protected]

I bought a dell laptop Inspiron on 31.10.2021 from Vasantha and co Nagercoil branch. from the first day camera, microphone is not working and system is very slow.i room this to Vasantha and co and they registered a complaint to dell support with
Service Tag: 1VV8YH3
Case# :[protected]
Service Request#: [protected]
Dispatch Number : [protected].No response from them for past one month and there is even a delay in sending the technical support person to my home.Need resolution for this urgently.
Name: Ravisankar
Contact Number:[protected].

Hi Team,

Date of incident: 22 Nov 2021
Client Name: Sibi Aadarsh
Client mobile no: +91-[protected]

Full description of the incident: We brought Dell Inspiron 3593 on September 2020 from Amazon India. The Laptop was without issues hardly for 6 to 7 months. After that there were lot of issues continuously. First time in the month of April 2021, there was an issue like when the laptop gets shaked the screen went out blank. We raised it to the dell customer care, service person came on 15 April 2021 and changed some Lvds cable. But even after the cable was changed the issue did to get resolved completely. Again a new complaint was raised, again the service person came on 29th April and he replaced Motherboard and a Lvds cable again and did some software update. With this replacement of motherboard, the laptop camera stopped working completely. When we raised complaint again with Dell customer care, the dell service person changed the laptop camera first. After changing camera also the camera did not function. Dell service person checked and asked us to update some bios. Even after doing it the camera did not work. Then we used without camera for 2 months. Again when we raised the camera issues to Dell customer service, they told us the motherboard installation had some issues and please take the laptop to the Dell authorised service center in the 7th street, 100 ft road, coimbatore. We took the laptop there on August 2021, there they told us again the motherboard is having issues and need to be replaced they have informed Dell and asked for a replacement motherboard within the warranty period. After that again the motherboard was replaced in month of August newly for the second time. In the month of September 2021 the warranty got expired. But one week back now in the month of November 2021 the laptop stopped working again, when we took it to the Dell Authorized center in 7th street. 100 ft road, Gandhipuram, the service person informed us that the motherboard got repaired again and we need to replace it newly. This time since the warranty is over we need to pay around 27000 INR it seems. This is not the kind of quality we expected from a company like Dell. The laptop was bought for 41000 INR and now after a year after sequence of services which was very painful, now again they are asking us to spend 27000 INR on it. This is very painful and not fair from a consumer perspective.

Desirable resolution: Please do the necessary action in getting this laptop replaced with a new one or at least get all the issues resolved completely once and all for free so that we need not again and again get these problems and run to service centres. I have all the required documents and mail communications for all the issues that happened and services thats been done from Dell official service.

Regards,
Sibi Aadarsh
+91-[protected]

I purchased a Dell NB 5567 i3/4/1/15"W10 Gry - Serial No .67N1ZL2 - HSN Code - 8471 /MFG Yr 2017 from Lulu Connect, Edappally, Cochin on 17/12/2017 with extended Warranty for 2 years . ref Invoice No. 49/103732
for Rs. 40, 818/-

Within months it started to show complaints on Switch Key, the Key Pad, then Board, etc etc . All these were in the Warranty Period . All these parts were replaced too . Now for the past one month It was with a service agent and he told the Board is gone again.

I am very SORRY to say that during the past 4 YEARS I was not able to use the laptop for not more than 125 days .

I hope you can trace the service history from your end .

Any way I have been given advice to approach CONSUMER COURT for damages . Before that I am raising this complaint, in the hope that I wont be forced to go in that route.

kindly look into it and do the needful

I have a Dell Desktop All in One Model which i purchased about 5 years ago.
Its been working all fine and I use it for all my personal work as well preparing IT returns for myself and my family, Kids school work etc. Kids have their online classes in this computer. All of a sudden one fine evening few days back while I was working, 'Dell Assist' (a default remote support application) pushed an update. next morning the computer stopped responding and when I hard rebooted it gave error for Keyboard initialization. I took it to dell service center since its 'Out of Warranty' to Dell Service centre in Sector 27 Noida (Sidhhartha Technologies), I am told that the BIOS is updated but it was corrupted and since its now not responding to keyboard or any other USB port, it needs motherboard replacement. But Dell says since its out of warranty they cannot provide part. Does out of warranty mean you will stop selling parts to customers? have they discontinued this model? Even companies like chevrolet are supporting they sold products with spare parts availability. Dell Customer support has been totally non helpful for a problem created by themselves by unnecessarily meddling with customer PCs remotely. if its out of warranty then they have no right to even update it from backend and then not take responsibility. I am in a fix as I cannot afford a new computer at this point and desperately need this PC to work as my kids are having hard time to attend their classes as well as for me to prepare by income tax returns and obligations.
Dell India office has not even been forthcoming to tell me an alternative part that I can use to make it working. This was bought for 56000 with licensed MS Office copy and has been working all fine till they made it non functionality intentionally forcing customers to shell out money.

The customer support executives are freshers with no experience to handle these kind of issues and they are blunt in their replies. request for Manager to come online has been met with reply that you will get a call back in 48-72 hours. That is not very helpful as I running out at pace to get it fixed before the end of IT filing date. I have taken the hard drive to save the data but that's not very helpful as I cannot use this drive without a PC. We cannot connect personal drives to office PC as it gets encrypted due to data security applications.
I would request your intervention and help out with part availability or an alternative part availability or refund my money for this machine damage caused by their unsolicited update from backend

I bought this laptop on 2nd October on Amazon and got it delivered on the 11th. Within a week the touchpad of the product started hanging up, and in two weeks, it stopped responding completely. (mind you for a week this laptop was anyway not being put to use because i was setting it up for use)
I complained and got a technician to replace it and during replacement itself I told the technician that the hinges seem lose since his service and unless he fixes it, i will not sign the customer copy. He assured me that they were fine and any other replacements or repairs would require a new request through the central team. Immediately after, the laptop started heating up within 10 minutes of good usage and in another week the laptop screen started peeling off from where the screen hinge joins the keyboard.
Inspite of complaining to the customer care of such a pathetic product they refused to replace it saying I have already crossed the 1 month mark beyond which replacement is not possible. So I went ahead reluctantly with a repair request only to be informed after 10 days that the parts are not available until January 2022. Now, while I'm waiting for another 45 days for laptop repair or replacement the left half of the screen is also starting to peel off and I have to hold the screen with both hands to keep it even open.
Even a INR 2 popsicle is sold with a better shelf life than this ridiculous 60K worth laptop. Would never ever again make the mistake of going for Dell.

I had purchased 17 Inches DELL Model: DELL Inspiron 17R Turbo from Compu India. Now it's mother board is not working. My Laptop is out of warranty. Please help me to know how can I get New Mother Board for the same Model of DELL Laptop

We bough Dell laptop 5 months back and it is suddenly stopped and the nearby dealer informed us that the SDD card is not working and the same will be replaced at our door step within 2 days. Now it is
2 week passed and no proper response from the Dell dealer and he
has not replaced the SDD as on today. What kind of bad service after sales by this Dell company.

I need some action to be taken on top priority to replace my SDD since our office works have been pending for past 2 weeks

I recently purchased dell inspiron 3511 i3 gen. since day 1 laptop is taking too much time to boot. also takes too much time to load every single app. i tried all troubleshooting with dell support but my issue is not fixed. escalation team is only giving 48 hours eta every time. its been more than a week since i am contacting their support but still no luck

I had purchased a DELL desktop (service tag 2BCFG92) on 22nd November and have been suffering ever since.
The Desktop is slower than the 10 year desktop I was previously using.
After paying 60K, the customer experience has been a nightmare.
I have reached out to Dell exclusive store (Velachery, Chennai) from where I'd purchased and he simply states to reach out to the technical team.
The technical team is highly inefficient. After speaking to them for over a week and following the troubleshooting steps, they are not assigning a technician to come and check even though ideally they should be replacing the desktop with a 'new' working one.
Dell's customer carte is a joke. They route the calls and I have to keep repeating my issues to everyone.

It has come to a point where I ask myself, how did DELL get to where it has with the kind of customer service that it provides?

At this point, I am looking for the following

1. Refund the full amount
or
2. Replace the desktop with a new one

My service tag is 6X4KSH3. Ever since my laptop arrived on 18 Oct 2021 my touchpad wasn't working properly. Finally they agreed to send a technician to replace it but it still wasn't working. I contacted them and after much debate they sent a technician who sealed it and told me someone would pick it up within 2 days. It has been a month since then and my laptop has been collecting dust in it's original packaging. My refund was confirmed through whatsapp and a call but since then they are repeating the same message that they are waiting for an update from the internal team and are not responding to my emails. I already told them I needed this laptop for my college which has started over a month ago but they have wasted more than one month of my time and nor can I buy another until they confirm the refund.

Sir
im avijit ghosh, ph no [protected]
i purchased a laptop on dated 28/10/2021 from jharkhand
st no-hqnmph3
ex- [protected]
from last 4 working days laptop adopter is not working
i call customer care from last 4 days but till now its not replaced neither my coplain was registred.
I think customer care stff is not interested to take complain or they are intentionally harrasing myself
regards
avijit ghosh
avijit.[protected]@gmail.Com

I purchased a laptop from Dell Authorised store which was faqulty.

I had requested for a replacement and it now almost 5 months and dell has not given me replace or refund.