Dell India Complaints & Reviews

Hi, I had ordered a new Dell laptop from their website and the same got delivered to me on 5thAug'21. This was bought as a gift for my daughter for her online classes and for home requirements. When we started the Laptop it was very disappointing to realize that no clicks were working from the Touchpad. I ran all the tests recommended and updated all the drivers recommended from their support but still it is not working. Tried raising a service request from their website multiple times but the service request does not get saved in the end (pathetic service). Tried reaching their Customer service but apart from IVR responses nobody else picks the phone. Also raised the issue through their whatsapp channel and also raised the issue through facebook to their channel but to no avail. I want the issue to be fixed or my Laptop to be replaced. This is absolutely pathetic service from Dell and if Customer cannot reach them through any forums after spending over Rs51.7k then their services in India need to be questioned. The details of my Laptop is as below:

1. Service Tag: 3DS3SF3
2. Express Service Code: [protected]
3. Laptop Model: Dell Inspiron 15 5510

Thanks
Rajeev R. Nair

I placed an order of Inspiron 15 laptop from dell website online on July 4th 2021.It was in production for so many days and I was getting mails that my order has been delayed and they changed the delivery date more than 4 times.When I contacted the customer care they told me that it was due to part shortage.Then I decided to cancel the order as I know that I wont be getting the laptop.
I contacted the customer care on July 26th 2021 but they cancelled my order on July 29th 2021 and informed me that I would be getting the refund within 3 to 4 working days.

But that did not happen.Now its August 13th 2021, I am writing this complaint and till now I have not got it.12 working days got over.

I faced a lot of mental stress because of this issue.I contacted them daily, wrote so many mails but no proper response.

They are repeating the same thing that the refund has been cleared from their side.They gave me a refund transaction Id and asked me to check with the bank.I even did that, and my bank clearly told that they dont have anything to do with this.They are not holding my amount.It has not been credited to my account.It became very clear that the problem is with Dell only.

I want this issue to be solved as soon as possible.

I have purchased new laptop from Dell on July 2021. Now there is some issues and The Customer Support says I have to Pay to get the support for this junk. I have already spent 61K for this laptop and now I have to pay extra to get this fixed which is not at all acceptable. I barely use this laptop and was a mistake to purchase from the brand Dell.
I need a resolution for this. Please do the needful asap.

Key board not working

I purchased this laptop and on 2nd day of purchased it was hang in my online classes. i taken it to seller he updated windows and told me to make it always updated. i believed on him and tried using it but it still keep on hanging. i reached many times to seller and Dell online supports and dell WhatsApp support many times but no use . i did according to them but after 1 day it again repeatedly keeps on hanging.
Manoj jain

I purchased Dell Inspiron 13 7000 2-in-1 on August 10, 2020 and the touchpad is non-functional within 1 year and the voice / sound on web calls is also of poor quality. Could you send some technical person to check into the matter and fix the problem.

It's service tag number is 2NFFHT2

The product has been under safe use and no physical damage has happened to laptop

I submitted my dell laptop with its charger to the dell service center for fixing some problem in my laptop, I got the message that it got repaired after almost 15 days and when I went to the center to receive my laptop, they refused that they do not have my charger. We asked to show us the CCTV footage, they denied that too.

Dear Support,

With following case ID :[protected] which was raised on[protected] & till date issue not solved.

Its kind request in you to arrange an engineer to visit the site and provide the solution.

Above version of laptop purchased by me in December 2020 but the same is very slow in operation .I tried to find out service Centre near me but all were closed. kindly suggest me how I can repair it, it is under warranty period

I have bought a keyboard and one mouse in nov 2020.
Now it is july 2021.
But mouse's right click is not working properly.
and keyboard function key and symbol numeric key is not working properly.

I have purchased this laptop last year in July till now 3 times part change and 2 times software issues occur. Recently I am facing microphone issues and slow speed. My case no 11801715 and issue still not resolved after many time remote access taken and lot of time spend by technician . I am very disappointed with your service and product.

Since I have purchased this laptop it has not worked properly even a single time, support service is pathetic from Dell side. In future I am not going to purchase even a single thing from Dell side and I am suggesting everyone to not purchase any thing belongs from Dell.

I am struggling, suffering, agitating every day

Hi Dell Team,
We purchase DEll inspiron Laptop on May 7th this year. There were 2 offers on the laptop at that time. One for Headset & another for Amazon voucher. While claimining offer i got only Headset one and not other. For the same i followed with Dell Offers team and i got response at you will get it shortly. I received my headset after multiple followups in 1.5 months nearly and still received the wait response on Amazon voucher one. Finally when i menetioned that i havent received it with Headset as well, then Dell Offers team requested to connect with Dell for cashback and to and forth continues. Now after fed up of multiple communications when i finally raised for escalating this to next officer in email or providing confirmation, i am getting response as that since you have not opted offer and time crossed much so we cant help you.
I have narrated overall process happened and also requested to check phone calls, but it seems Dell team dosent have time to check customer emails and blankly sending replies.
Very Bad experience and not expected it from Dell.

My laptop was very slow working, please check my system and its very lagged...

Hi, my laptop has been lost/stolen.i have already filed FIR and talked with dell rep, she said, will send email id and ask some information but i did not get any response from dell side...so please help in this case.

S/tag-c0xhft2

My dell laptop is very slow . it gets hanged very often. the system is very slow

The 100% Battery is Draining within 1 Hour and the laptop is overheating in 5 minutes after opening.
Both the problems is happening from starting but I thought it was happen to every laptop but it is not.
The temperature of this laptop is 98 degrees.
Please solve this problem within 2 days.

Date Of Incident : 19th June 2021

Client Number : [protected] / [protected]

Full Description Of Incident :
1. Bought a new Dell Laptop from Official Dell Website.
2. Received new laptop had a faulty Wi-Fi network card.
3. Three Different Technical Representative tried resolving the issue over phone and failed, and finally acknowledged it is a faulty product.
4. I asked for a laptop replacement or Refund of the money.
5. Dell representatives were not ready to refund and kept on forcing me for a part replacement in a brand new laptop.
6. Why would I allow anyone to dismantle a brand new laptop and have some part replaced. The quality control should have been done before shipping the laptop.
7. Finally, Dell agreed and asked me to courier the laptop. Couriered the laptop through Dell official logistics Bluedart company. The delivery guy picked the laptop from our home.
8. Received a call from Dell Bluedart accusing us that we haven't send the laptop in the packed box.
9. On which I gave them screenshots from the video I created of packing the laptop in the box.
10. On checking the screenshot evidence provided by me and further confronting them, they took a U Turn from accusation mode to Apology mode, saying our courier guy mistakely interchanged the tags on the box which caused my laptop package to delivered at a wrong address and the same has been taken care now.
11. This entire incident says a lot about service integrity and the motive of a company such as Dell. Didn't even think twice before accusing me.

12. Initial Incident Case Created on 24th June 2021.
13. Most importantly till date, the refund isn't initiated.
12. No dell representative cares to promptly update us through email or call.
13. No dell representative replies to email unless we ask for status.
14. Even after writing to the service escalations department, no one bothered to resolve our issue.
15. It has been a torrid 1 month, frustrating and mental harassment to its topmost level.
16. Our hard earned money is in Dell's bank account earning Interest portion out of it and we are left with NO LAPTOP NO REFUND.
17. We had purchased the laptop for our son's study, and now without a laptop he has no option but to study via his phone.

Desirable Resolution of Complaint : God only knows how long do we have to wait for the refund, so we can buy a new laptop for our child.

I have kept a record of all the Dell Representative names, emails, phone numbers, delivery guy name & no etc. Have also attached the email chain for your ready reference.

Need justice.

Regards,
Snehal Arekar
[protected]

I have ordered Dell laptop and try to cancel it . I have already connected with customer support team but they are simply transferring my call without resolving.
I am not sure is it so difficult for them to cancel order

Hi,

I have ordered wrong product from Dell INdia and I want to cancel it. I have tried reaching customer support number multiple times but they are simply transfering my call

Purchase a new Dell laptop a one month back. At first the laptop kept crashing occasionally and had started having a lot of problems.
Having no choice left, we even did factory reset assuming that the setting will go to the normal. According to the BIOS diagnosis the laptop does not have any hard ware problem. The laptop seems to be working absolutely fine for a few days until it crashed completely showing no sign of life. it wouldn't turn on. The vendor has no solution to it except to open it. But we don't want to get it opened by him at any cost. So please refund our money.
Configuration of Laptop:
Model Name: INSPIRON 5410 2 in 1
Service tag: 3TBC0B3
Order No:[protected]
Eval code: D560465WIN9S