Dell India Complaints & Reviews

I submitted this support request on January 23, 2022, to resolve a payment-related issue that Dell handled incorrectly.
This has been a disastrous experience with Dell's products and the customer service that Dell provides. Dell had my trust, but I was completely incorrect.
Any financial issue should be resolved as soon as possible. But it's been almost a month now. I had no answer from customer service, and I received no response to my emails to customer service.

Regrettably, the portal indicates that a customer care person is in contact with us.

If the organization does not respond within the next few days, I will file a complaint with the Consumer Court of Law.

I am a housewife and i have purchased a dell laptop vostro 3501 from comhard technics meerut for my child classes. After 3-4 months of purchase, there was a issue in a battery for which i have contacted dell customer care. As comhard says it is not liable for such issues . Battery has been replaced by authorised dell TPA from dell customer care, after replacement with in a week microphone is not working Now, they (dell customer care) say Operating system needs to recover as it is got corrupt. They ask me to have 16 gb pen-drive available with me and then they will recover via phone and it will take time, Sir, i dont have this much of time, tech knowledge as well as pen drive, If I ask them to send executive to do the same, they say its a software problem only. We cant send our executive neither they get agree to replace this piece. It has already been a week Please help me as my son exams are coming. Replace this piece

Attach:- purchase invoice

Dear sir, last week I bought a new dell (inspiron -3511 /16gb ram / 512 gb ssd / ddr4 /)
Model laptop. It was charged fully and I startes my use. But within 3 hours it's charge came upto 10 %.

In all the website's it's specified upto 5 to 6 hours but it's stand by on only 3 hours. So please take this issue and sort out for me immediately.

Thank you....

From months my ms office is showing that you may be a victim of software counterfeiting and you software is not genuine.
And few days back it stoped working completely and it shows product activation failed .

Dell Service Tag: 4HMZ7F3, Case Number :[protected]

Hlo

Sir/Mam

Manik Kashyap here

My laptop is auto shutdown in between 1-2 days while working on the laptop. Some its got blue screen for 2 to 3 minutes And Overheating.
My laptop issue is disturbing me for near about 1 and a half month. I contacted Dell support near about 5 times every time they take my 1 hour and never gives me a propar solution. Every time your executive updates some drivers and told to observe it for 2 days and they will call you in 1-2 days but i cannot received any call from any of the technical support team representative. I also done OS recovery that is said by one of the representative of Dell. But no issue resolved.
I am irritated. I am a student I purchased it for my study purpose my online classes are missed by that issue.
So pls help me in this its only 4 months I purchased it.

Manik Kashyap
Contact No:[protected]
Gmail Id: [protected]@gmail.com

Dear Team,

Myself Mahesh P, I have purchased Dell laptop - Inspiron 3511 model in Oct'2021.
Service Tag: 2FMYYH3

I have issue with laptop display and it's hinge got broken. The same issue is already raised with your team.
I have contacted to Dell support team though Watsapp, Mail, Chat box and phone call.
Till now I didn't get any solution from anyone. I'm facing this issue from last 10days,...

Myself Mahesh P, I have purchased Dell laptop - Inspiron 3511 model in Oct'2021.
Service Tag: 2FMYYH3

I have issue with laptop display and it's hinge got broken. The same issue is already raised with your team.
I have contacted to Dell support team though Watsapp, Mail, Chat box and phone call.
Till now I didn't get any solution from anyone. I'm facing this issue from last 30ays, because of this my Office...

Malfunctioning of keys "g" and "h" . they hang a lot and is not working properly . kindly provide with the solution at your earliest convenience .
the laptop is newly bought and is in the warrantee period .
thanks.

I had purchased Laptop Battery Dell on 25th Jan 2022 from NT Innovations Private Limited. 5, Anmol Plaza, Near Manisha Chokdi, O P Road, Vadodara - 390007 Gujarat. I paid Rs 5500.00 for The Laptop Battery Dell.
Invoice No - OPR / 21 - 22 / 1107
Reference No - 1055 dated 25.1.2022
Laptop Battery Dell :
CN07FHHVBDS0016L51QKA04
I had already purchased my Laptop on Aug 2018.
I would like to know that whether Laptop Battery Dell purchased is original or not ?
This confirmation is inevitable from your company platform.
Please revert back as early as possible.
A prompt and favorable reply would be highly appreciated.
Kind Regards
Raksha Shah
Vadodara.

I purchased dell inspiron on 21st jan 2022 on pai international. It had sound issue and i returned it on 22nd 2022. They checked it and found the sound issue. They told tht it will be replaced but till now i have not got replacement or refund.
I want my money back. I cant wait anymore.

Dear sir/ mam
Today i installed SSD 256 gb at dell service center but the person asked me to wait for reciept as per him depending on transaction the receipt takes time to generate.
Please help

I have bought dell laptop in Coimbatore, brook fields, dell exclusive store. In the date of 18/1/2022
during that time your salesman said extending of warranty . If I paid 4250 you will get 2 years extra so I have pay 4250 on google pay in the date of 20/1/2022 . He said that you will get mail regarding this . but till now I did not get any mail or extended status regarding this. showroom mobile no : [protected], And I have send money to this no: [protected]

Maine June 2021 me dell insprion Service Tag 7WF70B3 purchase kia.
laptop ki body toot gayi. mai daily customer care me call kar rahi hu apni complaint daalne k liye par wo log call ko ek person se dusre person pe transfer pe transfer kar rahe hai.
Maine 18th Jan, 2022 ko call kia. Mr. Ravinder ne call attend kia. Unhone broken laptop k pics mail karne ko kaha. Maine pics mail kiye. Sari details batayi. One hour talk k baad wo kehte hai k yeh mera department nahi hai. Mai call kisi aur ko transfer karta hu. One hour talk k baad phone transfer kia aur call disconnect kar dia. Uske baad call lag hi nahi raha tha.

Again 19 jan ko maine customer care me call kia. Call Mr. Imran ne attend kia. Unhone b sari details li. Details lene k baad kehte hai yeh mera department nai hai. Mai call transfer kar raha hu. Phir Imran se Vishal, Vishal se Ms. Geeta, Geeta se Austin, phone transfer pe transfer kia gaya. Again i was on call since one hour. Finally Austin ne call disconnect kar dia.

Today is 24 Jan, 2022. Na koi complaint register hui aur na hi customer care se koi call aaya hai.

Yeh Dell Company ki service hai..
Bas customer ko ghoomate rehna.

DYB2ZH3, croma sold me a defective product. Dell technician came and sealed laptop. It been 4 days and I'm still begging customer support to give DOA letter. But dell customer support is worst they don't bother about customers problem, like their work is to just sell the products.

I purchased Dell Inspiron 3511 laptop in October 2021 that is just before two months.
All of a sudden there was a sound when i tried to open it.
When i checked l found that the panel near screen and sides was coming out.
I want a replacement of laptop.
Please look into this issue as soon as possible.

Hi i purchased dell vostro on 25 january
Somehow my laptop has damaged so i am trying to connect with dell engineer but it's not connecting many time i called to helpline number but no response

I was issued DOA on 09th December 2021 but I have not got my Laptop Replaced till Date.

Everytime I receive the Same Answer that Replacement team will call you but there is no response from them.

Neither Dell gives any Reply to the Emails I have sent.

Dell Support team is harrassing the Customer though DOA was issued to the Customer with the Services I have received.

I had to arrange for another Laptop to do my work and Paying Rent for the Same.

After such a service, I have not left with any choice but to go to Consumer Court for the settlement of my Complaint.

Since Dell Reputation is also at stake, I would like to give final chance till tomorrow evening for the Replacement of my Laptop or else I will be not left with any option to settle the Complaint at Consumer Court.

I bough laptop in november and within month its hinges got opened . now even after month of raising complaint no replacement taken place

Case Number :[protected]

Sir i have raised a complaint against my dell laptop service before 14 days, I got a call from your technician on 13th January, they said they can't come and will be available on 16th. But they haven't come. Your supportive assistant said me that I'll be getting on 18th, next they changed it for 19th. They are saying me that they tried to reach me but i was unavailable, no call i got by your technician. Now they scheduled it for 21st. I'm working here, not just Sitting simply here. I'm leaving my work, since past 2 weeks. Please take kind notice

I m complaing about my dell laptop there is no service center.